Service Supervisor

Date: 14 Oct 2025

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
Job Responsibilities

• Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.
• on-the-job training and coaching to improve the company's overall technical customer service
• oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions
• provide technical assistance and support to engineers and customers whenever required
• Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies
• In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops
• Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.
• Advice the customer the repair cost for units not covered by service agreement or warranty.
• Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.

Candidate Requirements

• Bachelor’s Degree in Engineering
• 2-5 years of experience, preferably in Office equipment industry
• Previous experience in Xerox is a remarkable advantage.
• Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
• Teamwork: Able to work well with others in order to get the job done.
• Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

Education