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analyst - finance

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analyst, financial operations

analyst finance

Swiggy

<div>
 
 Work Location - Work from the Bangalore office.
 
 
 
 
 About Swiggy
 
 
 
 Swiggy is India&rsquo;s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming India&rsquo;s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 
 Role - Analyst Finance, Controllership
 
 
 
 
 Experience Required
 
 : CA Inter/ MBA with 2+ years of relevant experience in Finance
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the preparation of Financial statements and support in the related deliverables.
 </li>
 <li>
 Closing monthly FSCP (Financial Statements Closure Process) activities and handling the required reporting.
 </li>
 <li>
 Support in the Statutory and the Internal Audit activities and related closures such as CARO reporting and various certifications.
 </li>
 <li>
 Prepare Audit schedules, financial disclosures and ensure timely reporting to stakeholders.
 </li>
 <li>
 Perform detailed variance analysis for the Balance sheet and identify the key drivers of variances.
 </li>
 <li>
 Drive automation initiatives in Financial statements and reporting wherever required. Responsible for Chart of Accounts of the Company and its subsidiaries.
 </li>
 <li>
 Provide insights to management for informed decision-making.
 </li>
 <li>
 Assist in implementation of Internal financial controls and Accounting policies.
 </li>
 <li>
 Coordinated with Stakeholders and ensure timely closure of Audits and related deliverables.
 </li>
 <li>
 Identify gaps in existing processes and propose/implement improvements.
 </li>
 <li>
 Leverage strong understanding of business operations and underlying financial data to streamline workflows.
 
 
 </li>
 </ul>
 
 Desired Candidate :-
 
 
 
 CA Inter/ MBA qualified with 2+ years of post-qualification experience in Accounting, financial reporting or related domains.
 
 
 Strong knowledge of accounting standards, financial controls and audit practices.
 
 
 Knowledge of Financial statements, Reporting, Statutory audits and understanding of MIS.
 
 
 Proficiency in MS Excel/Google Sheets, accounting software (Oracle/Zoho Books) and familiarity with automation tools preferred.
 
 
 Strong analytical skills with attention to detail and problem-solving mindset.
 
 
 Ability to coordinate with multiple stakeholders and meet tight deadlines.
 
 
 Excellent communication and interpersonal skills.
 
 
 Ability to synthesize large quantities of complex data into actionable information.
 
 
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Analyst - Finance

MillerKnoll

<div>
 
 Why join us?
 
 
 
 Our purpose is to design for the good of humankind. It&rsquo;s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
 
 
 Job Description: Financial Analyst &ndash; Chartered Accountant
 
 
 Location: Bangalore
 
 
 Department: Finance
 
 
 Reports To: Finance Controller
 
 
 Job Summary:
 
 
 We are seeking a highly skilled and detail-oriented Financial Analyst with a Chartered Accountant qualification and 4&ndash;5 years of experience in the manufacturing industry. The ideal candidate will be responsible for analyzing financial data, preparing reports, prepare margin analysis for projects and providing strategic insights to support business decisions and improve financial performance.
 
 
 Key Responsibilities:
 
 
 Financial Planning &amp; Analysis (FP&amp;A)
 
 
 <ul>
 <li>
 Prepare and analyze monthly, quarterly, and annual financial reports.
 </li>
 <li>
 Support budgeting, forecasting, and long-term planning.
 </li>
 <li>
 Monitor key performance indicators (KPIs) and variance analysis.
 
 
 </li>
 </ul>
 Business Partnering
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (production, procurement, sales) to provide financial insights.
 </li>
 <li>
 Assist in evaluating capital expenditure proposals and ROI analysis.
 </li>
 <li>
 Assist in profitability and margin analysis
 
 
 </li>
 </ul>
 Taxes, Compliance &amp; Controls
 
 
 <ul>
 <li>
 Basic knowledge of Income tax and GST.
 </li>
 <li>
 Ensure adherence to accounting standards (Ind AS/AS) and US GAAP.
 </li>
 <li>
 Support statutory audits, internal audits, SOX compliances and tax assessments.
 
 
 </li>
 </ul>
 Data Analysis &amp; Reporting
 
 
 <ul>
 <li>
 Use ERP systems and BI tools for data extraction and reporting.
 </li>
 <li>
 Present financial insights to senior management in a clear and actionable format.
 
 
 </li>
 </ul>
 Qualifications &amp; Skills:
 
 
 Education: Chartered Accountant (CA) &ndash; ICAI certified
 
 
 Experience: 4&ndash;5 years in financial analysis, preferably in a manufacturing/ trading setup
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong proficiency in Excel and SAP, Oracle or equivalent ERP systems
 </li>
 <li>
 Familiarity with costing methodologies and inventory accounting
 </li>
 <li>
 Basic knowledge of AS, Ind AS, GST, Customs and other regulatory frameworks
 
 
 </li>
 </ul>
 Soft Skills:
 
 
 <ul>
 <li>
 Analytical mindset with attention to detail
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Time management, prioritization, ability to work with tight deadlines
 
 
 </li>
 </ul>
 Preferred Experience:
 
 
 <ul>
 <li>
 Exposure to plant-level finance operations
 </li>
 <li>
 Exposure to process automation and other finance initiatives
 
 
 </li>
 </ul>
 
 Who We Hire?
 
 
 
 Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We&rsquo;re committed to equal opportunity employment, including veterans and people with disabilities.
 
 
 MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
</div>

Financial Analyst

Booking Holdings (NASDAQ: BKNG)

<div>
 
 Company Intro
 
 
 
 Booking Holdings India is a Center of Excellence based in Bengaluru, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands
 
 
 Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.
 
 
 
 Job Overview
 
 
 
 As a Accounts Receivable Finance Analyst, you will be working on a global portfolio of accounts to ensure that the Accounts receivable operational ad hoc tasks are performed daily by closing Jira tickets and performing transactions and Internal audits while bringing initiatives to improve the activities/processes. The Accounts Receivable Finance Analyst, will reconcile accounts, issue manual invoices, post payments and update customer records in the Accounting/Reporting systems and perform Cash application for high volume of receipts. You are responsible to Investigate and resolve business partner inquiries to ensure the efficient payment allocation (including Direct Debit), inbound management, and ad-hoc business requests to accommodate for bulk / complex payment clearances. The Accounts Receivable Finance Analyst,has a good level of knowledge and expertise in regards to the Account receivable/Billing &amp; Legal Collections process and is able to analyze it with a critical mindset in order to identify gaps and opportunities to improve it and make it more efficient, scalable and reduce manual workload. Accounts Receivable Finance Analyst responsibilities require a good level of technical expertise in order to be able to effectively work both with internal and external stakeholders and ensure that core operations are effectively performed and system and operational improvements are determined and achieved.
 
 
 
 Key Responsibilities
 
 
 
 
 Responsibilities and Duties - for posting
 
 
 
 <li>
 Post all incoming cash payments from customers (direct debit , bank transfer payments and Payment Service Providers ) and ensure accurate and timely allocation adhering to our SLAs, rectifying any allocations or process issues that may occur.
 </li>
 <li>
 Address any system, operational and external issues as and when they occur owning the end to end process
 </li>
 <li>
 Timely allocate the payments coming for Payment Service Providers Globally and reconcile the dedicated GL
 </li>
 <li>
 Set up and maintain appropriate records and files concerning customer remittance and accounts receivable posting transactions, perform the GL reconciliations.
 </li>
 <li>
 Supports and collaborates with the members of the Transformation Team /Opex team regarding the continuous improvement initiatives /projects
 </li>
 <li>
 Ensure standard processes are adhered ,documented and updated in accordance with the compliance standards and guidelines and driven by the business need/change
 </li>
 <li>
 Process sub-team operations:
 </li>
 <ul>
 <li>
 Handling tickets from multiple OTC teams
 </li>
 <li>
 Ad hoc O2C tasks
 </li>
 <li>
 Good contact with banks, third party providers and correspondence with internal stakeholders at all levels
 
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 
 Internal Stakeholders
 
 
 (E.g. Employees of Booking Holdings and its subsidiaries)
 
 
 
 
 Type
 
 
 
 
 
 Cooperation
 
 
 
 
 
 
 Persuasion
 
 
 
 
 
 
 Information
 
 
 
 
 
 Frequency
 
 
 
 
 
 Continuous
 
 
 
 (daily or a several times a day)
 
 
 
 
 
 Frequent
 
 
 
 (about once a week)
 
 
 
 
 
 Occasionally
 
 
 
 (once or twice a month or less)
 
 
 
 Team
 
 
 Cooperation
 
 
 Process the daily workload, support the team, share knowledge and be point of escalations
 
 
 Continuous
 
 
 Internal Stakeholders
 
 
 Cooperation &amp;
 
 
 Information
 
 
 Main point of contact. Work closely together to
 
 
 support operations, share knowledge and support process improvements.
 
 
 Continuous
 
 
 Other Finance/internal teams
 
 
 Cooperation &amp;
 
 
 Information
 
 
 Work with the team to improve communication and processes while supporting alignment with the business focus. Align to B.com best practices
 
 
 Continuous
 
 
 
 External Stakeholders
 
 
 
 External Vendors
 
 
 
 Type
 
 
 
 Information
 
 
 Confirm that Booking.com policies and processes are being followed
 
 
 
 Frequency
 
 
 
 
 
 Continuous
 
 
 
 Knowledge And Skills
 
 
 
 
 Provide a bullet point list of the qualifications that are necessary for someone to fill this position. If anything is &ldquo;preferred,&rdquo; denote with an asterisk (*). [Please be sure this is the knowledge required to perform the role and not what current/former incumbent may happen to hold.]
 
 
 
 
 Required Knowledge
 
 
 
 
 Qualifications - for posting
 
 
 
 
 Place an X in the shaded boxes that are
 
 
 
 required to perform
 
 
 
 the principal duties and responsibilities of this position
 
 
 
 Not Required
 
 
 Specialized Diploma
 
 
 Bachelor&rsquo;s Degree
 
 X
 
 
 
 Master&rsquo;s Degree
 
 
 PhD
 
 
 
 Years of Relevant Job Knowledge
 
 
 
 
 Place an X in the shaded boxes that are
 
 
 
 required to perform
 
 
 
 the principal duties and responsibilities of this position
 
 
 
 Limited job knowledge (0-1 years)
 
 
 Basic job knowledge (1-3 years)
 
 
 <ul>
 <li>
 XX
 
 
 
 </li>
 </ul>
 Broad job knowledge (3-5 years)
 
 X
 
 
 
 Advanced job knowledge (5-8years)
 
 
 Extensive knowledge (8-12 years)
 
 
 Substantial knowledge (12+ years)
 
 
 
 Knowledge Skills &amp; Abilities
 
 
 
 
 List knowledge, skills and abilities that are
 
 
 
 required to successfully perform
 
 
 
 the broad responsibilities of this job
 
 
 
 <ul>
 <li>
 Mandatory OTC Cash Application/Allocation knowledge
 </li>
 <li>
 Working on multiple bank accounts/ currencies is preferable
 </li>
 <li>
 SAP Fica knowledge, MS office, Google Chrome
 </li>
 <li>
 Excellent communication skills, both written and spoken in English;
 </li>
 <li>
 Team and service oriented approach
 </li>
 <li>
 Accurate with good attention to detail
 </li>
 <li>
 Ability to work independently, with high self-motivation and discipline;
 </li>
 <li>
 Should be persistent and have sense of urgency
 </li>
 <li>
 Creative thinker
 </li>
 <li>
 Full ownership, accountability &amp; proactiveness
 </li>
 <li>
 Strong organizational and prioritization skills;
 </li>
 <li>
 Internationally focused and an awareness of different cultures.
 
 
 
 </li>
 </ul>
 
 Position Scope
 
 
 
 
 
 Provide information related to the job&rsquo;s scope and impact. Place an X in the shaded boxes that apply.
 
 
 
 
 
 Scope
 
 
 
 
 Operates within a single Business Unit, or multiple Business Units or Corporate
 
 
 
 Single Business Units
 
 X
 
 
 
 Multiple Business Units
 
 
 Corporate
 
 
 
 Impact
 
 
 
 
 Action and/or outcomes from this job typically impact the following; select all that apply
 
 
 
 
 (E.g., an accounting manager might impact the entire business unit because they are reporting financials for that business unit. An analyst might impact their own team because they are helping create workflows for their team to deliver projects. A VP in HR might impact the entire function by determining best practices for Booking Holdings)
 
 
 
 Own team
 
 
 Department X
 
 
 Entire Function (e.g., HR, Finance, IT)
 
 
 Entire Business Unit (s)
 
 
 Enterprise-wide
 
 
 
 Time Horizon
 
 
 
 
 Actions and/or decision made by this job typically impact their area of work for this period of time
 
 
 
 Short to mid-term (1 - 3 years)
 
 
 Mid to long-term (3 - 5 years) X
 
 
 Long-term (5+ years)
 
 
 
 About BKNG
 
 
 
 Booking Holdings is the world leader in online travel &amp; related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:
 
 
 <ul>
 <li>
 Booking.com
 </li>
 <li>
 KAYAK
 </li>
 <li>
 priceline
 </li>
 <li>
 agoda
 </li>
 <li>
 Rentalcars.com
 </li>
 <li>
 OpenTable
 
 
 
 </li>
 </ul>
 Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
 
 
 
 Pre-Employment Screening
 
 
 
 
 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
 
</div>

Accounts Receivable Analyst

TE Connectivity

<div>
 
 
 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
 
 
 
 
 
 
 
 Why you should join:
 
 
 
 We are seeking a highly analytical and proactive Data Analyst to support our Research &amp; Development initiatives and financial planning efforts. This role is pivotal in enabling data-driven decisions across innovation projects, operational forecasting, and strategic investment analysis. You will collaborate closely with engineering, finance, and project management teams to deliver insights that shape the future of our R&amp;D portfolio.
 
 
 
 
 
 
 Responsibilities :
 
 
 <ul>
 <li>
 Analyse R&amp;D project data to identify trends, risks, and opportunities for optimisation.
 </li>
 <li>
 Support financial modelling and cost-benefit analysis for ongoing and proposed R&amp;D initiatives.
 </li>
 <li>
 Develop and maintain forecasting models to improve accuracy in resource planning and budget allocation.
 </li>
 <li>
 Create dashboards and reports that communicate project performance, financial health, and operational efficiency.
 </li>
 <li>
 Maintain and update master data in systems such as IBP/SAP, ensuring alignment with project and financial metrics.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure data integrity and actionable insights across engineering and finance domains.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Finance, Engineering, or a related field.
 </li>
 <li>
 Minimum 3 years of experience in data analysis, preferably within R&amp;D or financial environments.
 </li>
 <li>
 Strong proficiency in Excel, ERP systems, and SAP.
 </li>
 <li>
 Experience with financial analysis tools and techniques.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Ability to communicate complex data clearly to technical and non-technical stakeholders
 </li>
 </ul>
 
 #LI-DNI
 
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Familiarity with project lifecycle management and R&amp;D metrics.
 </li>
 <li>
 Experience in supporting investment decisions and ROI analysis.
 </li>
 <li>
 Knowledge of data quality tools such Tableau, Power BI etc.
 </li>
 <li>
 Exposure to machine learning workflows and human-in-the-loop feedback processes.
 </li>
 </ul>
 
 
</div>

Data Analyst

Livspace

<div>
 
 As a Business Analyst, you will work closely with Product, Sales and Finance to improve operations health.
 
 
 
 
 <ul>
 <li>
 Develop metrics and reports that can be used to drive data driven decisions.
 </li>
 <li>
 Define operations problems and identify right metrics, lead and lag indicators and provide actionable insights.
 </li>
 <li>
 Participate in planning discussions &amp; make recommendations for new metrics, techniques, and strategies to drive desired business outcomes.
 </li>
 <li>
 Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into digestible and actionable format
 </li>
 </ul>
 
 
 
 
 
 Skills And Expertise
 
 
 <ul>
 <li>
 BE/B Tech/Degree in Math
 </li>
 <li>
 Work experience (4-6 years)
 </li>
 <li>
 Strong problem solving ability is a must for this role
 </li>
 <li>
 Proficiency with Advanced Excel and Advanced SQL (Optional: R). Advanced SQL writing skills on large databases
 </li>
 <li>
 Ability to identify right metrics to track, expert at data visualization and presentation
 </li>
 <li>
 Excellent critical thinking skills backed by clear verbal and written communication
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 </ul>
 
 
</div>

Business Analyst

MUFG

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
 
 
 The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Position Title: Business Tech Analyst
 
 
 
 
 Corporate Title: Analyst / Sr Analyst
 
 
 
 
 Location: Bangalore
 
 
 
 
 Job Profile / Primary Responsibilities:
 
 
 <ul>
 <li>
 The candidate will have the ability to collaborate with others, the ability to manage projects and processes, and the ability to multi-task. Work closely with compliance, technology, and business personnel, and would be expected to quickly gain an understanding of the firm&rsquo;s businesses and the rules and regulations under which the firm operates. Assess business process and system inefficiencies and identify improvement opportunities (proactive and reactive) Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes Analyzes business data, providing assessments of trends, identifying and explaining variances from goals Create and Track Test Plans, Cases, and Scripts. Provide Project Support (Issues Tracking, User Training) and User support post production Go Live. Designs develop and implement business intelligence dashboards and reports to facilitate data review and analysis Proactively analyzes trends, causes, and variances Develops database logic to extract and transform required information for reporting or data migrations
 </li>
 <li>
 Qualifications:
 </li>
 <li>
 Prior experience working on BSA/AML related Compliance projects, specifically on Know Your Customer (KYC), Customer Risk Rating (CRR) systems is a must.
 </li>
 <li>
 Over 2+ Years of Experience in Banking and Finance domain.
 </li>
 <li>
 Good knowledge of Project Management Life cycle, SDLC specifically in software Requirements analysis, design, development, preparation of test plan, and test cases. Strong understanding of US PATRIOT Act, Fin CEN CDD Rule, BSA / AML requirements (e.g. CIP requirements; difference between CDD and EDD; etc).
 </li>
 <li>
 Strong knowledge of Software Development Life Cycle (SDLC). Relevant Client On boarding experience and appreciation for due diligence operations and on boarding applications / systems is preferred.
 </li>
 <li>
 Demonstrated capability to develop and maintain effective work relationships with business front office and global functions colleagues.
 </li>
 </ul>
 
 
 
 
 
 Excellent communication and analytical skills Qualifications :
 
 
 <ul>
 <li>
 Minimum of a Bachelor&rsquo;s degree or equivalent work experience
 </li>
 </ul>
 
 
 
 
 
 Preferred qualifications : -
 
 
 <ul>
 <li>
 Experience in business banking or institutional KYC/screening for all type of client entities, like but not limited to individual, sole proprietor, partnership, trusts, private and public limited companies and collective investment schemes.
 </li>
 <li>
 Outstanding analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment.
 </li>
 <li>
 Strong
 </li>
 <li>
 Microsoft skills: Word, Excel, PowerPoint. Proficiency in SQL including creating SQL queries on demand , extracting data using SQL and reporting.
 </li>
 <li>
 Ability to work independent and yet still be team-oriented Excellent written and verbal communication skills with the ability to be assertive
 </li>
 </ul>
</div>

Data Analyst [T500-19572]

Movate

<div>
 
 
 Position Summary
 
 
 
 We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps , operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT.
 </li>
 <li>
 Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions.
 </li>
 <li>
 Develop detailed business requirement documents (BRDs), functional specifications, and process maps.
 </li>
 <li>
 Work closely with operations, IT, Finance , Payroll and client teams to implement process enhancements and technology solutions.
 </li>
 <li>
 Lead and facilitate process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
 </li>
 <li>
 Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health.
 </li>
 <li>
 Provide training and support to staff on new procedures, tools, and best practices.
 </li>
 <li>
 Support management activities, ensuring smooth transitions and adoption of new processes.
 </li>
 <li>
 Conduct root cause analysis of operational issues and recommend corrective actions.
 </li>
 <li>
 Ensure compliance with industry standards, regulatory requirements, and company policies.
 </li>
 </ul>
 
 
 Required Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration/ITor related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 6-8 years of experience as a Business Analyst in the BPO industry.
 </li>
 <li>
 Strong analytical and problem-solving skills with a proven track record in process improvement.
 </li>
 <li>
 Proficiency in process mapping tools (e.g., Visio , Power BI , reporting tools ) and data analysis tools (e.g.SQL , Warehouse /ETL data lake etc).
 </li>
 <li>
 Excellent verbal and written communication skills; ability to interact with stakeholders at all levels.
 </li>
 <li>
 Experience with project management methodologies (Agile, Waterfall, etc.) is a plus.
 </li>
 <li>
 Certification in Six Sigma, Lean, CBAP, or similar is highly desirable.
 </li>
 <li>
 Ability to work independently and manage multiple projects simultaneously.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 </ul>
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Experience working with BPO and Tech support and international clients and cross-cultural teams.
 </li>
 <li>
 Knowledge of automation tools and digital transformation in the BPO sector.
 </li>
 <li>
 Adaptability to fast-paced, changing environments.
 </li>
 <li>
 Proactive approach to identifying and solving business challenges.
 </li>
 </ul>
 
 
</div>

Business Process Analyst

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