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client advisor

analyst - kyc & onboarding - personal banking (emiratized role) Jobs in Abu Dhabi Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates

analyst - kyc & onboarding - personal banking (emiratized role)

avp- regional finance - eamea (emiratised) Jobs in Abu Dhabi Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates

avp- regional finance - eamea (emiratised)

business analyst | fresh graduates | emiratisation Jobs in Abu Dhabi Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates

business analyst | fresh graduates | emiratisation

regulatory/murex front office ba Jobs in Abu Dhabi Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi Jobs In Abu Dhabi United Arab Emirates

regulatory/murex front office ba

analyst kyc onboarding personal banking emiratized role

First Abu Dhabi Bank (FAB)

<div>
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
 
 
 
 
 The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
 
 
 
 
 The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
 
 
 
 
 Review/Assess/approve all cases where applicable.
 
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 Handle the day to day KYC maker activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval
 
 
 
 <ul>
 <li>
 Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews
 </li>
 <li>
 Verify account opening forms have been completed adequately and have been verified
 </li>
 <li>
 Conduct &amp; review name screening, due diligence and adverse media matches where applicable
 </li>
 <li>
 Review AML and Sanctions Questionnaires, if applicable
 </li>
 <li>
 Conduct &amp; review the appropriateness and completion of the Customer Risk Assessment where applicable
 </li>
 <li>
 Ensure appropriate checks and controls within the team to ensure files are processed correctly
 </li>
 <li>
 Manage the book of work to ensure all High Risk Entity files are completed timely
 </li>
 <li>
 Escalation of Name screening hits to appropriate advisory teams within compliance and Fraud
 </li>
 <li>
 Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions
 </li>
 <li>
 Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements
 </li>
 <li>
 Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes
 </li>
 <li>
 Ensure adherence to all internal policies / procedures and external regulatory requirements at all times
 </li>
 <li>
 On need basis support AVP, VP KYC &amp; onboarding to discuss process related issues/challenges and take necessary action where applicable
 </li>
 <li>
 Support the unit in appropriate need base trainings to Offshore team and business segments where appropriate
 </li>
 <li>
 Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately
 </li>
 <li>
 Follow defined RCSA and identify KRIs (wherever applicable)
 </li>
 <li>
 Perform independent analysis, review and approve cases where applicable
 </li>
 <li>
 Perform independent end to end review/analysis and approval for all GPB cases onboarding, TB and PR
 </li>
 </ul>
 
 
 
 
 
 
 Relationship Management
 
 
 
 
 <ul>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner.
 </li>
 </ul>
 
 
 
 
 
 
 MI Reporting
 
 
 
 
 <ul>
 <li>
 Ensure all departmental trackers are timely maintained.
 </li>
 <li>
 Preparation of KYC reviews/process related presentations and dashboards on ad-hoc basis.
 </li>
 <li>
 Interact with stakeholders and help the KYC teams achieve KPI&rsquo;s.
 </li>
 </ul>
 
 
 
 
 
 
 Generic
 
 
 
 
 <ul>
 <li>
 Manage ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.
 </li>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions including HO KYC, Business (RMs),
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Minimum Qualification
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 
 
 <ul>
 <li>
 Minimum of 1-2 years of experience in a reputed Bank
 </li>
 <li>
 At least 1 year technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)
 </li>
 <li>
 Internal Audit experience and Compliance Assurance background would be considered an asset.
 </li>
 <li>
 Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.
 </li>
 </ul>
</div>

Analyst - KYC & Onboarding - Personal Banking (Emiratized role)

First Abu Dhabi Bank

<div>Company Description 
Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry. 
Job Description 
JOB PURPOSE:
Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
Review/Assess/approve all cases where applicable. 
KEY ACCOUNTABILITIES: KEY ACCOUNTABILITIES:
Handle the day to day KYC maker activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval<ul><li>
Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews</li><li>
Verify account opening forms have been completed adequately and have been verified</li><li>
Conduct &amp; review name screening, due diligence and adverse media matches where applicable</li><li>
Review AML and Sanctions Questionnaires, if applicable</li><li>
Conduct &amp; review the appropriateness and completion of the Customer Risk Assessment where applicable</li><li>
Ensure appropriate checks and controls within the team to ensure files are processed correctly</li><li>
Manage the book of work to ensure all High Risk Entity files are completed timely</li><li>
Escalation of Name screening hits to appropriate advisory teams within compliance and Fraud</li><li>
Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions</li><li>
Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements</li><li>
Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes</li><li>
Ensure adherence to all internal policies / procedures and external regulatory requirements at all times</li><li>
On need basis support AVP, VP KYC &amp; onboarding to discuss process related issues/challenges and take necessary action where applicable</li><li>
Support the unit in appropriate need base trainings to Offshore team and business segments where appropriate</li><li>
Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately</li><li>
Follow defined RCSA and identify KRIs (wherever applicable)</li><li>
Perform independent analysis, review and approve cases where applicable</li><li>
Perform independent end to end review/analysis and approval for all GPB cases onboarding, TB and PR</li></ul> 
Relationship Management<ul><li>
Develop and manage positive working relationships with all stakeholders across business lines and supporting functions</li><li>
Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.</li><li>
Resolve conflicts and provide effective solutions to the stakeholders.</li><li>
Efficient coordination with key stakeholders to get the job done in timely manner.</li></ul> 
MI Reporting<ul><li>
Ensure all departmental trackers are timely maintained.</li><li>
Preparation of KYC reviews/process related presentations and dashboards on ad-hoc basis.</li><li>
Interact with stakeholders and help the KYC teams achieve KPI&rsquo;s.</li></ul> 
Generic<ul><li>
Manage ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.</li><li>
Develop and manage positive working relationships with all stakeholders across business lines and supporting functions including HO KYC, Business (RMs),</li><li>
Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.</li><li>
Resolve conflicts and provide effective solutions to the stakeholders.</li><li>
Efficient coordination with key stakeholders to get the job done in timely manner</li></ul> 
Qualifications 
Minimum Qualification<ul><li>
Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management</li></ul>
Minimum Experience<ul><li>
Minimum of 1-2 years of experience in a reputed Bank</li><li>
At least 1 year technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)</li><li>
Internal Audit experience and Compliance Assurance background would be considered an asset.</li><li>
Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.</li></ul></div>

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
In alignment with UAE and international Anti-Money Laundering (AML) regulations, First Abu Dhabi Bank (FAB) is required to conduct Know-Your-Client (KYC) reviews for all new clients and perform periodic reviews for existing ones.
The AVP &ndash; International will lead and manage the newly established Asia KYC Outsourcing Hub based in the UAE, covering jurisdictions including Singapore, Labuan, Hong Kong, and China. This centralized team will be responsible for executing the &ldquo;Maker/Analyst&rdquo; and &ldquo;Checker&rdquo; functions for onboarding Corporate, FI, and NBFI clients, across new onboarding, trigger events, and periodic reviews.
The AVP will ensure that all documentary evidence complies with internal policy standards and regulatory expectations, while enforcing adherence to Group KYC guidelines across the four jurisdictions. This role is pivotal in maintaining consistency, quality, and governance in client onboarding processes, and supports FAB&rsquo;s broader Target Operating Model and outsourcing strategy.
KYC Operations Management<ul><li><ul><li>
Oversee end-to-end execution of KYC onboarding, trigger event reviews, and periodic reviews, ensuring adherence to Group KYC standards and jurisdictional regulatory requirements.</li><li>
Lead and manage the KYC Outsourcing Hub for Asia and UAE, ensuring compliance with local and international standards.</li><li>
Supervise centralized &ldquo;Maker/Analyst&rdquo; and &ldquo;Checker&rdquo; functions, ensuring quality, accuracy, and timely delivery.</li><li>
Monitor workload distribution across local and offshore teams for optimal resource utilization.</li><li>
Collaborate with regional teams to align with global KYC policies and procedures.</li><li>
Provide expert guidance on KYC requirements specific to Asian markets, including regulatory updates and best practices.</li><li>
Conduct regular reviews and audits to identify process improvements and implement corrective actions.</li><li><ul><li>
Build and maintain strong relationships with key stakeholders, including regulators, clients, and internal teams.</li><li>
Leadership &amp; Strategic Oversight</li></ul></li><li><ul><li>
Establish and lead the UAE-based KYC Outsourcing Hub in line with FAB&rsquo;s Target Operating Model (TOM) and outsourcing strategy.</li><li>
Define and implement the operational framework for onboarding Corporate, FI, and NBFI clients across Asia.</li><li>
Drive continuous improvement and innovation in KYC processes through automation and best practices.</li><li>
Risk &amp; Compliance Governance</li></ul></li><li><ul><li>
Ensure all onboarding activities comply with FAB jurisdictional regulations and international AML/CFT standards.</li><li>
Identify and mitigate risks related to client due diligence, documentation gaps, and regulatory breaches.</li><li>
Act as the first line of defense (FLOD) for KYC governance, ensuring robust controls and audit readiness.</li><li>
Stakeholder Engagement</li></ul></li><li><ul><li>
Serve as the primary liaison between the KYC Hub and key stakeholders including Relationship Managers, Compliance, Legal, and Operations.</li><li>
Facilitate cross-functional collaboration to resolve onboarding issues and enhance client experience.</li><li>
Represent the KYC Hub in governance forums and strategic planning sessions.</li><li>
People Management &amp; Development</li></ul></li><li><ul><li>
Build and mentor a high-performing team, fostering a culture of accountability, collaboration, and continuous learning.</li><li>
Conduct regular performance reviews, provide coaching, and support career development plans.</li><li>
Promote knowledge sharing and cross-training to build resilience and flexibility within the team.</li><li>
Act as a role model to direct and indirect reports to drive adherence to organisational values and ethics and foster a value driven culture within the bank.</li><li>
Reporting &amp; MI</li></ul></li><li><ul><li>
Oversee the preparation and delivery of Management Information (MI) reports on onboarding volumes, turnaround times (TATs), and quality metrics.</li><li>
Track key performance indicators (KPIs) and service level agreements (SLAs), initiating corrective actions where needed.</li><li>
Provide insights and recommendations to senior management for strategic decision-making.</li><li>
Technology &amp; Process Enhancement</li></ul></li><li><ul><li>
Collaborate with IT and transformation teams to enhance KYC systems (e.g., FeneX) and workflows.</li><li>
Support the implementation of digital tools and automation to streamline onboarding and reduce manual effort.</li><li>
Ensure system configurations and data capture align with regulatory and business requirements.</li></ul></li></ul></li></ul> 

Additional Information 
Minimum Qualification<ul><li>
Bachelor&rsquo;s degree or higher in management, banking, finance, preferably with certification in compliance, KYC/AML/CFT, financial crime or risk management</li></ul>
Minimum Experience<ul><li>
Minimum of 7 years of experience in KYC, compliance, or a related field, with a focus on Asia.</li><li>
In-depth knowledge of KYC regulations and requirements in Asian markets.</li><li>
Strong leadership and management skills, with the ability to lead a diverse team.</li><li>
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.</li><li>
Proven track record of successfully managing KYC processes and projects in Asia.</li></ul>
Ability to work in a fast-paced and dynamic environment, with a strong attention to detail.</div>

AVP-International- KYC Outsourcing Hub (Emiratized Role)

Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB) Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB)Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities Job Description To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Specific Job Accountability Provide excellent customer service by attending to incoming calls within the quality guidelines Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process Recommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations Attend to special tasks assigned by team leader and Managers Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Authorised to take decisions as per the approved authorization matrix Qualifications Minimum Qualifications: High School Minimum Experience 0 - 2 years relevant experience in banking sector Knowledge, Skills, And Attributes Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills Excellent communication skill in English & Arabic Seniority level <ul><li> Seniority level Not Applicable</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Banking</li></ul>Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x Sign in to set job alerts for "Customer Service Representative" roles. 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Customer Service Representative - Emiratized Role

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

GSSTech Group

<div>In accordance with UAE and international Anti-Money Laundering Requirements, banks are obliged to perform Know-Your-Client ('KYC') reviews on all clients.
Accordingly, to review / analyse, screen the existing customer base, conduct customer due diligence (CDD), enhanced due diligence (EDD) where applicable, ensure it is fit for purpose and meets international best practice standards &amp; banks policies.
Requirements
KYC Remediation<ul>
<li>
Review the customer cases submitted by business for screening hit dispositioning
</li><li>Perform screening on customer, CP and company as per the bank procedural guidelines
</li><li>Review, escalate and mitigate the screening hits (true &amp; potential)
</li><li>Collect &amp; review all relevant documentation and details required as per the gap analysis
</li><li>Fill in all relevant fields on the KYC template/ excel for data remediation
</li><li>Perform SDD or EDD as per the customer risk rating
</li><li>Analyse the appropriateness of data received and submit to KYC R&amp;C for review
</li><li>Resolve all queries raised by KYC R&amp;C checker and complete the remediation process by receiving KYC R&amp;C approval
</li><li>Raise BPMS requests to have T24 updated post R&amp;C approval on remediation
</li><li>Managing the workflow and timely submission to R&amp;C Team
</li></ul><h3 class="jobSectionHeader">Key Skills</h3><ul>
<li>Support the KYC teams to update KYC details for remediation
</li><li>Support Team Leader assisting with projects/deliverable to meet deadlines
</li></ul><h3 class="jobSectionHeader">Requirements</h3><ul>
<li>2 to 3 years of banking experience
</li><li>CAMS certified</li></ul></div>

Credit Admin - KYC Onboarding (Specialist)

Halian | Managed Services, Recruitment Agency & Contract Staffing

<div>
 Technical Business Analyst - Open Finance Team
 
 
 
 Location:
 
 Abu Dhabi, UAE
 
 
 
 About The Role
 
 
 
 A leading bank in Abu Dhabi is seeking an experienced Technical Business Analyst to join our Open Finance team. This role will be instrumental in driving digital transformation initiatives, ensuring regulatory compliance, and facilitating seamless integration of open banking solutions.
 
 
 
 Key Responsibilities
 
 
 
 
 Requirements &amp; Documentation
 
 
 
 <ul>
 <li>
 Gather, analyze, and document business and technical requirements for open finance initiatives
 </li>
 <li>
 Create comprehensive documentation including AS-IS and TO-BE process flows
 </li>
 <li>
 Develop detailed user stories with clear acceptance criteria
 </li>
 <li>
 Design and maintain message flows, process flows, and data mapping documentation
 </li>
 <li>
 Ensure all documentation meets regulatory compliance standards and internal governance requirements
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Communication
 
 
 
 <ul>
 <li>
 Act as the primary liaison between business stakeholders, development teams, and regulatory bodies
 </li>
 <li>
 Facilitate workshops and requirement gathering sessions with cross-functional teams
 </li>
 <li>
 Communicate complex technical concepts to non-technical stakeholders clearly and effectively
 </li>
 <li>
 Drive requirements clarification and ensure alignment across all parties
 
 
 </li>
 </ul>
 
 Technical Analysis
 
 
 
 <ul>
 <li>
 Demonstrate strong understanding of APIs, including RESTful services and integration patterns
 </li>
 <li>
 Analyze API specifications and ensure alignment with business requirements
 </li>
 <li>
 Map data flows between systems and document integration touchpoints
 </li>
 <li>
 Support technical teams in understanding business context and regulatory requirements
 
 
 </li>
 </ul>
 
 Agile Delivery
 
 
 
 <ul>
 <li>
 Work within an Agile framework (Scrum/Kanban) to deliver iterative solutions
 </li>
 <li>
 Lead backlog grooming sessions and refine user stories with the development team
 </li>
 <li>
 Participate actively in sprint planning, daily stand-ups, and retrospectives
 </li>
 <li>
 Collaborate with Product Owners to prioritize features based on business value
 
 
 </li>
 </ul>
 
 Regulatory Compliance
 
 
 
 <ul>
 <li>
 Ensure all solutions comply with UAE Central Bank regulations and open banking standards
 </li>
 <li>
 Stay updated on regulatory changes impacting open finance and banking
 </li>
 <li>
 Work closely with compliance teams to address regulatory requirements in technical solutions
 </li>
 <li>
 Document compliance measures and maintain audit trails
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 Essential Experience
 
 
 
 <ul>
 <li>
 5+ years of experience as a Business Analyst, preferably in banking or financial services
 </li>
 <li>
 Proven experience working on open banking, open finance, or API-driven projects
 </li>
 <li>
 Strong hands-on experience in Agile environments (Scrum certification is a plus)
 </li>
 <li>
 Demonstrated ability to create user stories, process flows, and technical documentation
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Solid understanding of APIs, web services, and integration architectures
 </li>
 <li>
 Proficiency in creating message flows, sequence diagrams, and data mapping documents
 </li>
 <li>
 Experience with tools such as JIRA, Confluence, Visio, or similar
 </li>
 <li>
 Familiarity with JSON, XML, and API documentation standards (e.g., Swagger/OpenAPI)
 
 
 </li>
 </ul>
 
 Business Skills
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving capabilities
 </li>
 <li>
 Excellent written and verbal communication skills in English (Arabic is a plus)
 </li>
 <li>
 Ability to translate business needs into clear technical requirements
 </li>
 <li>
 Experience facilitating backlog grooming and requirement workshops
 
 
 </li>
 </ul>
 
 Regulatory Knowledge
 
 
 
 <ul>
 <li>
 Understanding of UAE banking regulations and compliance requirements
 </li>
 <li>
 Knowledge of open banking standards and frameworks (e.g., PSD2, Financial Data Exchange)
 </li>
 <li>
 Awareness of data privacy and security regulations
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
 </li>
 <li>
 Professional certifications such as CBAP, PMI-PBA, or Agile certifications (CSM, CSPO)
 </li>
 <li>
 Previous experience working in UAE banking sector
 </li>
 <li>
 Experience with digital transformation projects
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Opportunity to work on cutting-edge open finance initiatives
 </li>
 <li>
 Collaborative and innovative work environment
 </li>
 <li>
 Career development and training opportunities
 </li>
 <li>
 Comprehensive benefits package
 
 
 </li>
 </ul>
 
 Halian Group:
 
 
 
 With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
 
 
 Our resourcing and smart services help you to realize tomorrow&rsquo;s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
 
 
 Technical Business Analyst - Open Finance Team in Abu Dhabi, United Arab Emirates
 
 
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Technical Business Analyst - Open Finance Team (m/f/d)

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