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analytics manager

NielsenIQ

<div><div><div>RESPONSIBILITIES:<ul><li>
Deal with key accounts in FMCG Industry</li><li>
Manage a portfolio of retail panel clients, acting as a key point of contact for inquiries, ensuring timely responses and high client satisfaction.</li><li>
Build and maintain strong, long-lasting relationships with clients.</li><li>
Act as a mediator to address any client feedback on services and products, resolve issues working with internal teams to drive continuous improvement, and ensure a positive outcome while maintaining client trust and satisfaction.</li><li>
Oversee the delivery of client results, ensuring timelines, and client expectations are met</li><li>
Ensure the accuracy and integrity of retail panel data being provided to clients, working closely with internal teams to validate data consistency.</li><li>
Work closely with sales, operation, analytics, and product teams to ensure that the client's needs are communicated effectively across the organization.</li><li>
Cooperate effectively with regional ang global teams</li><li>
Identify opportunities to expand client relationships through additional services or products, communicating these to internal sales teams</li><li>
Provide expert support on retail panel data, resolving client issues related to data reading, delivery, and reporting.</li><li>
Support clients for interpretation of data and provide comprehensive training to clients, ensuring their ability to understand and leverage research findings effectively.</li><li>
Planning and coordinating all communication activities</li><li>
Guiding the client service team on activities and strategies to enhance client engagement and satisfaction.</li></ul> 
REQUIREMENTS:<ul><li>
University degree, ideally in Mathematics or Engineering</li><li>
5 to 7 years of experience in FMCG Retail and/or Trade Marketing</li><li>
Excellent presentation skills</li><li>
Great analytical skills</li><li>
Ability to bring added value in teamwork</li><li>
Awareness of the clients&rsquo; needs</li><li>
Fluency in English and Turkish</li></ul> 
WE OFFER:<ul><li>
Work in an international, multicultural environment</li><li>
Hybrid &amp; flexible working module</li><li>
Access to learning platforms, mentorship programmes, and educational support to keep developing your skills</li><li>
Peer-to-peer recognition program to enable feedback sharing and reward your achievements</li><li>
Life and health insurance</li><li>
Additional paid days off</li><li>
Monthly lunch ticket</li><li>
Transportation allowance</li><li>
Employee Assistance Program</li></ul> 
#LI-Hybrid
#LI-PF1</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Analytics Manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Getir

<div>
 
 We're Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.
 
 
 
 
 
 
 What You'll Be Doing?
 
 
 
 
 
 
 As a Digital Marketing Analytics Manager, you will be a key player in our data-driven decision-making process. You will be responsible for analyzing complex data sets, extracting meaningful insights, and providing valuable recommendations to optimize our digital marketing strategies and enhance overall business performance. Your role involves:
 
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive digital marketing analytics strategy aligned with business objectives.
 </li>
 <li>
 Identify key performance indicators (KPI's) and establish measurement frameworks for various marketing channels.
 </li>
 <li>
 Conduct in-depth analysis of marketing campaigns, user behavior, and app performance.
 </li>
 <li>
 Use data insights to make recommendations for optimizing digital marketing efforts and improving overall performance.
 </li>
 <li>
 Create and maintain regular and ad-hoc reports for key stakeholders, providing insights into marketing performance.
 </li>
 <li>
 Build and optimize dashboards to track KPIs and communicate trends.
 </li>
 <li>
 Plan and execute A/B tests to improve campaign effectiveness, user experience, and conversion rates.
 </li>
 <li>
 Analyze test results and provide actionable recommendations.
 </li>
 <li>
 Work closely with digital marketing teams to understand campaign objectives and provide analytics support.
 </li>
 <li>
 Collaborate with IT and data engineering teams to ensure data accuracy and completeness.
 </li>
 <li>
 Oversee the implementation and management of tracking tags for web analytics and marketing tools.
 </li>
 <li>
 Ensure accurate data collection for proper attribution and analysis.
 </li>
 <li>
 Create visually compelling presentations to articulate complex analytical findings.
 </li>
 <li>
 Manage multiple projects concurrently in a fast-paced environment.
 </li>
 <li>
 Ensure timely delivery of high-quality analyses aligned with business objectives.
 </li>
 <li>
 Utilize statistical methods and tools to interpret data and generate actionable insights.
 </li>
 <li>
 Develop dynamic dashboards for real-time tracking of team progress, implementing individual performance metrics, and achieving service excellence.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring?
 
 
 
 
 
 <ul>
 <li>
 
 
 Bachelor's degree in a relevant field (e.g., Statistics, Mathematics, Business Analytics).
 </li>
 <li>
 5+ years of experience in digital marketing and data analysis areas.
 </li>
 <li>
 Proven experience in data analysis and interpretation.
 </li>
 <li>
 Familiarity with e-commerce platforms and understanding of digital marketing channels (Google, Meta,Tiktok, ASA etc.) and principles of mobile app growth.
 </li>
 <li>
 Proficiency in data visualization tools, particularly Tableau. Strong knowledge of Excel, gsheet and familiar with modeling tools.
 </li>
 <li>
 Hands on experience on Google measurement tools (GA4, GTM etc.), mobile measurement partners (Adjust, Appsflyer etc.) and reporting automation.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and presentation abilities.
 </li>
 <li>
 Ability to work both independently and collaboratively in a team.
 </li>
 <li>
 Ability to translate complex data into actionable insights for non-technical stakeholders.
 </li>
 </ul>
 
 
 
 
 
 You as a Getirian
 
 
 
 
 
 
 You are a good person first, everything else is secondary. You are a champion of growth, and actively strive to be the best version of yourself, for you and your team. You value diversity, and embrace ideas over hierarchy.
 
 
 You aren't afraid to learn and re-learn at Getir speed. You are an initiator, in charge of your own story and your legacy.
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 <ul>
 <li>
 Hybrid working model
 </li>
 <li>
 Once-in-a-career opportunity to make an impact in one of the fastest-growing mobile-commerce businesses in the world.
 </li>
 <li>
 Take charge of your own career growth with us through professional development opportunities! We really mean it when we say that upward and sideways mobility are some of our favorite terms.
 </li>
 <li>
 Health insurance (family included)
 </li>
 <li>
 Meal card
 </li>
 <li>
 Competitive salary
 </li>
 </ul>
 
 
 
 
 For detailed information on how we process your personal data, please review our Candidate Clarification Text (http://static.getir.com/candidate/index_en.html).
 
</div>

Digital Marketing Analytics Manager

ING Hubs Türkiye

<div>
 
 
 About ING Hubs
 
 
 
 Following ING&rsquo;s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
 
 
 
 
 
 𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡&planckh;𝑒 𝑃&planckh;𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡&planckh;𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐&planckh; 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.
 
 
 
 
 
 ING Hubs Turkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
 
 
 
 
 
 𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐈𝐍𝐆 𝐇𝐮𝐛𝐬 𝐓𝐮𝐫𝐤i𝐲𝐞
 
 
 ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
 
 
 
 
 
 We value strong work ethics, knowledge sharing and flexibility in our way of working &ndash; it is both our promise to you and what we look for in new colleagues. Let&rsquo;s meet!
 
 
 
 
 
 
 ING Analytics
 
 
 
 ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank&rsquo;s key capabilities (such as Customer Intelligence, Risk Management, Pricing, Financial Crime) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.
 
 
 
 
 
 
 Retail Banking Analytics
 
 
 
 Retail Banking Analytics (RBA) specialises in delivering Analytics and AI products and solutions across the ING retail business. We work together with all retail business units to deliver on the ING retail banking strategy. Projects span across personalisation and CI, mortgages, consumer finance, pricing, and business banking.
 
 
 
 
 
 
 
 The opportunity
 
 
 
 
 RBA in ING Analytics is looking for a Product Manager. As a Product Manager you will originate and build data-driven algorithmic products in customer intelligence area. This is an entrepreneurial and global role in an innovative international team.
 
 
 
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master&rsquo;s degree or PhD will be a plus),
 </li>
 <li>
 Broad experience leading and delivering analytics use cases and products is a
 
 must
 
 </li>
 <li>
 Previous experience and proven knowledge of working in corresponding area is a plus.
 </li>
 <li>
 4+ years of relavant work experience
 </li>
 <li>
 Excellent team member with an ability to clearly communicate at all levels of an organization in a collaborative and non-hierarchical environment
 </li>
 <li>
 Excellent analytical skills and attention to details
 </li>
 <li>
 Desire to use modern technologies as a disruptive influence,
 </li>
 <li>
 Open-minded for new technologies.
 </li>
 <li>
 Strong verbal and written communication skills in English and Turkish
 </li>
 </ul>
 
 
 
 
 
 
 How to Succeed
 
 
 
 <ul>
 <li>
 Manage the entire analytics product development in prioritised area(s) in RBA &ndash; from outlining the type of solution through implementation, interpretation of results and transferring capabilities to business units, understanding and enthusiasm for technology, advanced analytics and data science methods
 </li>
 <li>
 Product discovery: identify (data) problems, prioritize idea backlog and design and execute experiments to determine what problems need solving, Potential to extend product area when further grow.
 </li>
 <li>
 Manage data-driven products so that they generate significant value for ING and its customers, create value propositions, vision and product strategy
 </li>
 <li>
 Good understanding of innovation and product management methodologies such as Lean, Agile and Design Thinking, ability to develop structured product concepts from abstract ideas and lead prototyping
 </li>
 <li>
 Effective Communication: Work with a squad of Data Scientists and Engineers to discover the potential of a product idea, the user problem and validate and prototype Demonstrate thought leadership internally and externally
 </li>
 <li>
 Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
 </li>
 <li>
 Flexibility &amp; Adaptability: Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed
 </li>
 <li>
 Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
 </li>
 <li>
 Analytical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of diverse problems and create alternative solutions that resolve the problems in the best interest of the business
 </li>
 </ul>
 
 
 
 
 
 What We Offer at ING Hubs Turkiye
 
 
 
 
 
 
 At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here&rsquo;s what you can expect when you join our organization:
 
 
 
 
 
 
 Be Yourself, Be an ING'er
 
 
 
 
 
 <ul>
 <li>
 
 Dynamic Environment:
 
 Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
 </li>
 <li>
 
 Innovation Culture:
 
 Share your innovative ideas while exploring PACE methodology with us.
 </li>
 <li>
 
 Global Exposure:
 
 Participate in global projects and expand your career opportunities.
 </li>
 <li>
 
 Communication &amp; Celebrations:
 
 Enjoy various communication activities and celebrations that promote a friendly work environment.
 </li>
 <li>
 
 Health Care:
 
 Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
 </li>
 <li>
 
 Private Pension Plan:
 
 Secure your future dreams with our private pension plan.
 </li>
 </ul>
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
 
</div>

Product Manager (Analytics)

<div>
 
 📣We are looking for a
 
 Business Intelligence (BI) Manager
 
 to join our Product &amp; Analytics team to continuously improve operational processes, increase efficiency, and implement new opportunities that support our business goals!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Lead, mentor, and grow a team of BI analysts, ensuring delivery of accurate, actionable insights.
 </li>
 <li>
 This role will be responsible for establishing the company&rsquo;s data policy and managing all Business Intelligence (BI) processes across the organization
 </li>
 <li>
 Collaborate feed all the company's reporting, work in collaboration with all departments and provide all the company's data needs.
 </li>
 <li>
 Design, develop, and maintain scalable dashboards and reports to track key business metrics (conversion, retention, revenue, etc.).
 </li>
 <li>
 Ensure BI solutions support data-driven decision-making across all functions of the e-commerce business.
 </li>
 <li>
 Partner with data engineering to maintain robust and reliable data pipelines.
 </li>
 <li>
 Promote BI best practices, including data quality, governance, and visualization standards.
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 <ul>
 <li>
 8+ years of experience in business intelligence, analytics, or data reporting roles, with at least 3 years managing a team.
 </li>
 <li>
 Proficient in SQL, data visualization tools (Tableau, Power BI, Looker), and Excel.
 </li>
 <li>
 Strong track record in e-commerce, retail, or digital consumer businesses.
 </li>
 <li>
 Skilled at transforming complex data into actionable insights for business stakeholders.
 </li>
 <li>
 Strategic thinker who can align BI initiatives with business goals.
 </li>
 <li>
 Excellent communicator, able to present data clearly and impactfully.
 </li>
 <li>
 Passionate about mentoring a high-performing team and fostering a data-driven culture.
 </li>
 <li>
 Experience in predictive modeling, advanced analytics, or marketing/operational dashboards.
 </li>
 <li>
 Professional competence in English language.
 </li>
 </ul>
 
 
 
 
 As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 
 
 
 
 
 
 https://n11scdn1.akamaized.net/custom/aydinlatma-metni/People-Aydinlatma-Metni.pdf
 
 
</div>

Business Intelligence Manager

Watsons Turkey

<div>
 
 Watsons Turkey is a part of AS Watson Group, the world's largest international health and beauty retailer, operating over 17,000 stores under 12 retail brands across 31 markets with more than 130,000 employees. As of the 2024 fiscal year, AS Watson Group recorded a revenue of 24 billion USD and serves over 6 billion customers annually through its O+O (Offline plus Online) platforms, offering a technology-enabled retail experience. As the leading O+O health and beauty retailer in Asia, Watsons operates 8,000 stores and over 1,500 pharmacies across 16 markets in Asia, Europe, and the Middle East.
 
 
 
 
 
 Watsons Turkey is one of the leading beauty and personal care retailers in Turkey, with more than 450 stores in 66 cities and over 3,500 employees. It aims to make a positive difference in customers&rsquo; lives through its products and services.
 
 
 
 
 
 Watsons is Asia&rsquo;s No.1 Personal Care and Beauty Retailer.*Based on the results of the "Top 50 Customer Experience Brands" survey conducted by Campaign Asia with 9,000 participants across six Asian countries.
 
 
 
 
 
 
 * The data you share is protected and processed within the scope of the Personal Data Protection Law No. 6698 ("KVKK"). For detailed information, you can visit https://www.watsons.com.tr/calisan-adayi-aydinlatma-metni.
 
 
 
 
 * 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu ("KVKK") kapsam&inodot;nda payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in https://www.watsons.com.tr/calisan-adayi-aydinlatma-metni adresini ziyaret edebilirsiniz.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 University degree; MBA, Mathematics, Statistics, Industrial Engineering from reputable Universities is preferred,
 </li>
 <li>
 10 years of customer growth, CRM campaign strategy and data analytics experience,
 </li>
 <li>
 Experience in analyzing data and building insights &amp; stories from data,
 </li>
 <li>
 Understanding of business intelligence, data management technologies and predictive models,
 </li>
 <li>
 Strong SQL, Microsoft Excel and PowerPoint skills, experience on data visualization tools; Tableau, Power BI is a plus,
 </li>
 <li>
 Excellent command of written and spoken English,
 </li>
 <li>
 Team work orientation and skilled in working with cross-functions.
 </li>
 <li>
 Strong planning with strong communication and interpersonal skills
 </li>
 <li>
 A self-motivated, flexible, quick learning, high achieving, &ldquo;can do&rdquo; mentality; High drive and results oriented spirit.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Develop comprehensive CRM campaign strategies and improve annual CRM plan aligned with business objectives.
 </li>
 <li>
 Analyze big data and generate customer insights to drive business growth and customer engagement.
 </li>
 <li>
 Work closely with internal units to produce more efficient and effective strategic decisions by the help of customer analytics and growth.
 </li>
 <li>
 Understand customer profiles and consumption behaviors to increase customer loyalty.
 </li>
 <li>
 Follow up CRM KPIs and periodic reports; collaborate with internal units.
 </li>
 <li>
 Maintenance of CRM system and improve current processes of loyalty program for better customer experience,
 </li>
 <li>
 Build up 3rd party partnerships for cross-campaigns
 </li>
 <li>
 Direct reporting to Head of CRM.
 </li>
 </ul>
 
 
</div>

CRM Analytics and Campaign Manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

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