application support analyst

RevSpring, Inc

<div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li><div>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</div>
</li><li><div>It is desired that the candidate has experience with AWS.</div>
</li><li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div>
<div></div><div>RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>
<div></div><div><b>Note:</b> This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.</div><br>
<div></div>
<div></div><div><div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div><b>Tyler Langenhorst</b></div><br>
</div></div><br>
<div><div><div><b>OPERATIONS MANAGER</b></div><br>
</div></div><br>
<div><div><div>p 800.414.7026 ext 6042 | e tlangenhorst@revspring.com</div><br>
</div></div><br>
</div></div></div></div></div></div><p></p><div><b>From:</b> Tameka Gibson &lt;tgibson@revspringinc.com&gt;<br>
<b>Sent:</b> Tuesday, June 9, 2026 10:39 AM<br>
<b>To:</b> Tyler Langenhorst &lt;TLangenhorst@revspringinc.com&gt;<br>
<b>Subject:</b> Application Support Analyst
</div><div></div><div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</li>
<li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div></div></div><div></div>

Application Support Analyst

Capgemini

<p></p><div><div><div><div><div>Richmond, VA, United States (On-site)</div></div><div></div><div><div>
Contract (6 months 19 days)</div></div><div></div><div><div>
Published 6 days ago</div></div></div><div><div><div>
SSL/TLS certifications</div></div><div><div>
troubleshooting skills</div></div><div><div>
Thermo Fisher Chromeleon CDS</div></div><div><div>
SDLC Documentation</div></div><div><div>
Networking &amp; Security</div></div><div><div>
networking skills</div></div><div><div>
Scripting &amp; Automation</div></div></div><div><div><p>
Technical Analyst to support the technical/infrastructure workstream of an SDMS upgrade program</p><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Environment build &amp; readiness: Drive DEV/TEST/PROD readiness (server sizing inputs, VM provisioning coordination, storage, OS baseline, access, endpoint readiness).</p></li><li><p>
Network &amp; security enablement: Own/coordinate firewall rule requests, port/protocol mapping, connectivity testing, and troubleshooting across app/DB/file shares/instrument endpoints.</p></li><li><p>
Certificates / PKI: Coordinate TLS certificates (requests, installation coordination, renewals), validate trust chains, and troubleshoot TLS/certificate issues impacting services/web components.</p></li><li><p>
Identity &amp; access: Manage AD groups, service accounts permissions, least privilege access, and access matrix documentation.</p></li><li><p>
Application technical support: Support install/upgrade readiness activities for Agilent ECM, Chromeleon CDS, Rotronic RMS, and Waters LC/MS data flow touchpoints (or comparable platforms).</p></li><li><p>
Operational readiness: Coordinate backup/restore approach, monitoring requirements, AV exceptions (as needed), patching windows, and operational runbooks for steady-state support.</p></li><li><p>
Cutover &amp; hypercare: Execute/coordinate cutover readiness checklists, smoke tests, and hypercare triage with IT and vendors; maintain issue log and drive resolution.</p></li><li><p>
Ensure comprehensive technical documentation is developed and maintained throughout the SDLC for the SDMS upgrade program. This includes compiling System Design Specifications received from vendors, preparing and updating the Access Control Plan, documenting the Transition to Support process, and other required artifacts to support operational readiness and traceability.</p></li></ul><p></p><p><b>
Mandatory skills</b>:</p><ul><li><p>
Experience with Thermo Fisher Chromeleon CDS, Agilent ECM, Rotronic RMS, and/or Waters LC/MS integrations (or comparable lab informatics platforms).
</p></li><li><p>Experience supporting lab/instrument environments (segmented networks, instrument PCs, controlled patching windows).</p><p>
PowerShell/scripting for verification/health checks and log collection.
</p></li><li><p>Familiarity with validation support artifacts (IQ/OQ readiness evidence, configuration records).
</p></li><li><p>5+ years in technical analyst/systems analyst roles supporting enterprise on prem applications.</p></li><li><p>
Strong experience with Windows Server and enterprise application troubleshooting (services, logs, performance basics)</p></li><li><p>
Proven success coordinating server provisioning (VMs, storage, access, environment readiness)</p></li><li><p>
Proven experience with firewall rules/port management, DNS basics, connectivity testing, and issue triage</p></li><li><p>
Working knowledge of TLS/SSL certificates and enterprise PKI request processes</p></li><li><p>
Experience with Active Directory, service accounts, permissions, and least privilege concepts</p></li><li><p>
Familiarity with SQL Server connectivity concepts (instances, ports, authentication patterns) and partnering with DBAs</p></li><li><p>
Experience operating in change-controlled / regulated environments (documentation, traceability, governance)</p></li></ul><p></p><p>
The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
</p><p></p><p>Tundra Technical Solutions is among North America&rsquo;s leading providers of Staffing and Consulting Services. Our success and our clients&rsquo; success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.</p></div></div></div></div><p></p>

SDMS Technical Lead

Intermountain Health

<div><p><b>Job Description:
</b></p>This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
<br>
(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)
<p></p><p><b>We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.
</b></p><p></p><p><b>This position is fully remote with some on-site presence required | Schedule: Monday - Friday, 8AM - 5PM.
</b></p><p></p><p><b>*Prefer candidates with RTE or Referrals &amp; Authorizations experience.
</b></p><p></p><ul><li><p>The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).
</p></li><li><p>The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g.,Epic - Prelude, Referrals and Authorizations, and Real Time Eligibility).
</p></li><li><p>Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision
</p></li></ul><p></p><p><b>Essential Functions:
</b></p><p></p><p>&bull; Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution<br>
</p><p></p><p>&bull; Gathers, validates, and translates technological requirements into design and development specification while providing product management<br>
</p><p></p><p>&bull; Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)<br>
</p><p></p><p>&bull; Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.<br>
</p><p></p><p>&bull; Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting<br>
</p><p></p><p>&bull; Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.<br>
</p><p></p><p>&bull; Serve as PM and complete PM functions for small to mid-size projects with multiple teams<br>
</p><p></p><p>&bull; Collaboratively works with peers, internal and external stakeholders, and vendors<br>
</p><p></p><p>&bull; Follows documentation and change management standards.<br>
</p><p></p><p>&bull; Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.<br>
</p><p></p><p>&bull; Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
</p><p>&bull; Develop and understands business reporting needs for end users<br>
</p><p></p><p>&bull; Participates in on-call and command center responsibilities, if applicable<br>
</p><p></p><p>&bull; Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity<br>
</p><p></p><p>&bull; Attends and participates in team, project and department meetings to increase awareness and information flow<br>
</p><p></p><p>&bull; Work with project requestor to complete the minimum viable product of a demand in ServiceHub<br>
</p><p></p><p>&bull; Request resources for projects and enhancement work using ServiceHub Resource Plan process<br>
</p><p></p><p><b>Skills
</b></p><ul><li>P roficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
</li><li>Possesses in-depth business and application knowledge and experience
</li><li>Knowledge of system analysis and operating systems
</li><li>Skilled in assessing needs and determining through documentation what the best approach might be
</li><li>Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
</li><li>Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
</li><li>Ability to write correspondence, and process documents
</li></ul><p></p><p><b>Preferred Qualifications
</b></p><p><b>EDUCATION </b>: Bachelor's degree is preferred in information technology, healthcare, business, or related field.
</p><p>Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
</p><p></p><p><b>EXPERIENCE </b>: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
</p><p></p><ul><li>Will be required to certify on one or more Epic applications and maintain certification
</li></ul><p></p><p><b>Requirements
</b></p><ul><li>Operate computers and other IT equipment requiring the ability to move finger and hands
</li></ul><ul><li>See and read computer monitors and documents
</li></ul><ul><li>Remain sitting or standing for long periods of time to preform work
</li></ul><p></p><p><b>Location:
</b></p>Peaks Regional Office
<p></p><p><b>Work City:
</b></p>Broomfield
<p></p><p><b>Work State:
</b></p>Colorado
<p></p><p><b>Scheduled Weekly Hours:
</b></p>40
<p></p><p>The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
</p>$32.10 - $50.57
<p></p><p>We care about your well-being &ndash; mind, body, and spirit &ndash; which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.</p><p></p><p><br>
</p><p></p><p>Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
</p><p></p><p>At Intermountain Health, we use the artificial intelligence (&quot;AI&quot;) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
</p><p></p><p>All positions subject to close without notice.</p></div><p></p>

Epic Application Analyst

CHRISTUS Health

<div><b>Description</b><p><b><br>
Summary:</b></p>
<p>The Clinical Informatics Systems Analyst II is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools. Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes. This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s). This position requires the ability to work with minimal supervision. This position is exempt.</p>
<p><b>Responsibilities:</b></p>
<div><ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>
Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS Health.</li><li>
Collaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safety.</li><li>
Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.</li><li>
Develop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirements.</li><li>
Demonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groups.</li><li>
Demonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end users.</li><li>
Assist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of command.</li><li>
Provide on-going end user clinical information systems support with all upgrades, new releases and enhanced functionality.</li><li>
Assist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical record.</li><li>
Foster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirements.</li><li>
Prioritize, coordinate, and implement updates and requested changes to clinical information systems.</li><li>
Provides effective customer service by being courteous, polite and friendly at all times.</li><li>
May be required to work additional hours as needed during critical problems.</li><li>
Responsible for other duties and special projects as assigned.</li><li>
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systems.</li><li>
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.</li><li>
Proactively takes action without additional direction taking tasks/projects to completion. Identifies and seizes new opportunities. Displays can-do attitude in good and bad times. Steps up to handle tough issues.</li><li>
Through knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements.
</li><li>Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.</li><li>
Provides insight and recommendations on application/system analysis in assigned area(s). Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams while proactively working to improve and obtain new expertise in applications, including areas beyond assigned module. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.</li><li>
Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers.</li><li>
Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.</li><li>
Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Demonstrates a working level understanding of information technology, including systems, applications, operations, and support. Adheres to standards/protocols.</li><li>
Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications.
</li><li>Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.</li><li>
Must have strong knowledge of clinical information systems, clinical informatics, data management and administration.</li><li>
Must have advance knowledge of Microsoft Office products.</li><li>
Must have excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team.</li></ul></div>
<p><b>Requirements:</b></p>
<div><b>Education/Skills</b></div>
<div><ul><li>Bachelor&rsquo;s degree or 4 years of clinical/technical application experience in lieu of degree, strongly preferred</li></ul><div><b>
Experience</b></div><ul><li>
Preferred 3-5 years previous clinical information systems experience or equivalent</li></ul><div><b>
Licenses, Registrations, or Certifications</b></div><ul><li>
Valid Driver&rsquo;s License</li><li>
Epic certification/accreditation/self-proficiency preferred (may be required to certify in relevant application within first 6 months of hire) Note: Once achieved, must be maintained.</li></ul>
</div><p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

Epic Analyst - ASAP

Booz Allen Hamilton

<div>All-Source Support Analyst<p><b>
The Opportunity:</b></p><p>
Do you find yourself constantly looking for more and better information? Do you want a job where you can use your knowledge and research skills to improve national security? Never has the role of an all-source analyst been so meaningful. More connected devices, larger storage capacity, and faster connections have resulted in an explosion of available information. The problem facing the intelligence community is no longer how to get more data &ndash; it&rsquo;s understanding how to turn the data they have into answers. That&rsquo;s where you come in. With critical thinking and flexibility, you quickly seek out the accurate data sources, sift through the raw data, and turn it into valuable intelligence. If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to protect our national security and inform our defense policymakers.</p><p></p><p>
As an All-Source Support Analyst on our team, you&rsquo;ll explore new data sources, create effective queries, and combine information from disparate sources to help your client understand their mission and operational landscape. You&rsquo;ll validate information and apply client tradecraft as you build assessments for DoD customers. This is a chance to grow your expertise and develop new skills in strategic all source regional analysis to inform DoD customers and share your methodologies with other analysts. We focus on growing as a team to deliver the best support to our customers, so you&rsquo;ll have resources for mentoring and learning new skills and tools. Join us as we provide the right information at the right time to support the critical needs of our warfighters and nation's leaders.</p><p></p><p>
Join us. The world can&rsquo;t wait.</p><p></p><p><b>
You Have:</b></p><ul><li><p>
3+ years of experience with research and analysis</p></li><li><p>
3+ years of experience working with MSS and AIDP</p></li><li><p>
Experience with the Western Hemisphere AOR</p></li><li><p>
Knowledge of CIP COP</p></li><li><p>
Knowledge of the DoD, wider IC, and Combatant Command environments</p></li><li><p>
Active TS/SCI clearance; willingness to take a polygraph exam</p></li><li><p>
HS diploma or GED</p></li></ul><p></p><p><b>
Nice If You Have:</b></p><ul><li><p>
3+ years of experience as a strategic all-source intelligence analyst</p></li><li><p>
Experience with data analytics, analysis, and visualization and Microsoft tools</p></li><li><p>
Experience with MIDB</p></li><li><p>
Experience with order-of-battle or military capability analysis</p></li><li><p>
Knowledge of the intelligence cycle</p></li><li><p>
Ability to leverage a willingness to learn</p></li><li><p>
Possession of excellent interpersonal skills</p></li><li><p>
Possession of excellent verbal and written communication skills, including briefing</p></li><li><p>
TS/SCI clearance with a polygraph</p></li></ul><p></p><p><b>
Clearance:</b></p><p>
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.</p><p></p><p><b>
Compensation</b></p><p>
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.</p><p></p>
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.<p></p><p><b>
Identity Statement</b></p><p>
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</p><p></p><p><b>
Candidate AI Usage Policy</b></p><p>
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on <b>your </b>own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited <b>unless permission is explicitly provided</b>.
</p><p></p><p><b>Work Model</b><br>
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.</p><ul><li><p><b>
Remote</b>: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</p></li><li><p><b>
Hybrid</b>: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</p></li><li><p><b>
Onsite</b>: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</p></li></ul><p></p><p><b>
Commitment to Non-Discrimination</b></p><p>
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</p></div><p></p>

All-Source Support Analyst

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Club Caddie (A Jonas Company) is a comprehensive, cloud-based golf course management platform designed to help golf clubs, resorts, country clubs, and multi-course operators manage their entire operation through one integrated system. Built by golf industry professionals, the platform combines tee sheet management, point-of-sale systems, online reservations, member management, event coordination, inventory tracking, reporting, marketing tools, websites, and mobile applications into a single easy-to-use solution. One of Club Caddie&rsquo;s biggest strengths is its all-in-one approach, allowing golf facilities to streamline operations, improve customer experience, increase efficiency, and drive revenue growth without relying on multiple disconnected systems. The software is hosted on Microsoft Azure, enabling secure cloud access from anywhere, while also offering customizable features, detailed analytics, automated member billing, mobile ordering, customer engagement tools, and integrations with major tee-time marketplaces. With regular product updates, strong customer support, and technology tailored specifically for the golf industry, Club Caddie has positioned itself as a modern and scalable solution for golf business management.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://clubcaddie.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Customer Support Analyst with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, and a customer-first mindset. This role involves troubleshooting and resolving customer issues for clients using our Club/Gold Software product, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi or Islamabad office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
  </li>
  <li>
   Technical Troubleshooting &amp; Escalation: Act as a Tier 1 and Tier 2 support level for complex technical issues.
  </li>
  <li>
   Cross-Team Collaboration: Collaborate with Development, QA, and other departments
  </li>
  <li>
   Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
  </li>
  <li>
   Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
  </li>
  <li>
   Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
  </li>
  <li>
   Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
  </li>
  <li>
   Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office and website applications.
  </li>
  <li>
   Customer Service Experience: Minimum of 2 years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
  </li>
  <li>
   Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
  </li>
  <li>
   Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
  </li>
  <li>
   Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
  </li>
  <li>
   Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
  </li>
  <li>
   Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intermediate Accounting Knowledge: Familiarity with Accounting principles is mandatory.
  </li>
  <li>
   Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred. HubSpot Experience is an asset.
  </li>
  <li>
   Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
  </li>
  <li>
   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
  </li>
  <li>
   Strong organizational and time management skills to handle multiple requests effectively.
  </li>
  <li>
   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   7 AM to 10 PM Eastern Standard Time ( 4 PM to 6 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   Work Shift will be defined in the provided Eastern Standard Time (9 Hours with Break)
  </li>
  <li>
   Rotational Shifts would be notified in Advance (Roster based)
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Disclaimer:
  </strong>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


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