application support analyst

Apex Group

<div><div>The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.</div><div></div><div>
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.</div><div></div><div>
That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.</div><div></div><div>
Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.</div><div></div><div>
For our business, for clients, and for you</div><div></div><div>
Application Support Analyst</div><div></div><div>
Role Location:</div><div>
Department: Information Technology</div><div>
Employment Type: Permanent</div><div></div><div>
The Role &amp; Key Responsibilities:</div><div>
You will be working within our Transfer Agency Product Technology team to provide 2nd &amp; 3rd line support on the applications and ancillary systems used to deliver the Product.</div><div>
The role will involve working with stakeholders, scrum masters, other technology departments and team leaders within an Agile model to deliver project work.</div><ul><li>
Answer service requests &amp; incidents within agreed SLAs</li><li>
Deliver project work assigned to you within the DevOps board</li><li>
Prioritization of daily tasks based on users&rsquo; needs</li><li>
Work with the Scrum Master to break down project work and schedule it into the appropriate sprint</li><li>
Take part in all Agile ceremonies.</li><li>
Be a subject matter expert on the applications you support, their environment and integrations and provide guidance to business users</li><li>
Participate in the preparation and provision of audit evidence.</li><li>
Vendor management and communication</li><li>
Perform user training</li><li>
Write guides and produce documentation</li><li>
Any other duties in the scope of the role that the company requires.</li><li>
Collaborate with teammates from across the Group</li></ul><div></div><div>
Skills Required:</div><ul><li>
Knowledge of ITIL desirable</li><li>
Knowledge of Agile delivery methodologies desirable</li><li>
1 &ndash; 3 years&rsquo; experience in a support role</li><li>
Knowledge of databases and SQL desirable</li><li>
Financial knowledge a plus, especially Transfer Agency / Registry, AML, Fund Administration or Accounting</li><li>
Knowledge of Purefunds, Mantra, TCube, Paxus or Efront would be advantageous</li><li>
Uncompromising level of personal integrity</li><li>
Good analytical and problem-solving skills</li><li>
Motivated and driven</li></ul><div></div><div>
What you will get in return:</div><ul><li>
A genuinely unique opportunity to be part of an expanding large global business</li><li>
A positive and dynamic work environment</li><li>
On the job training</li><li>
Possibility for advancement</li><li>
Competitive salary and additional benefits</li><li>
Full time role</li></ul><div></div><div>
Additional information:</div><div>
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.</div><div>
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.</div><div>
For more information on our commitment to Corporate Social Responsibility (CSR) please visit <div>https://theapexgroup.com/csr-policy/</div></div><div></div><div>
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</div></div><div></div>

Application Support Analyst

DataArt

Client: Our client is a leading global investment company dedicated to delivering innovative investment solutions. They focus on maintaining operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and maintain high service quality across their applications and platforms.
<br><ul><li>Position overview: As an Application Support Analyst, you will be responsible for incident management across multiple applications. Your primary focus will be restoring normal service operations swiftly while minimising business disruption, investigating root causes, and implementing durable fixes. You will support change initiatives aligned with Change Management practices and proactively enhance support capabilities by driving automation, monitoring, trend analysis, and knowledge transfer.</li><li>
Support is provided within an 7 AM to 6 PM window on a shift basis (UK time zone), with flexibility on start times to complete an 8-hour working day.</li></ul>
<br><ul><li>Responsibilities: Ensure team services meet client requirements and SLAs</li><li>
Support management of business-critical incidents, providing accurate status and impact updates to stakeholders</li><li>
Investigate incidents and defects thoroughly, maintaining system and service integrity</li><li>
Record and update incidents in line with Incident Management Matrix and SLAs, driving timely resolution and service restoration</li><li>
Identify and escalate operational risks related to capacity and performance to avoid service degradation</li><li>
Adopt and promote ITIL and service management best practices, ensuring alignment of processes and controls</li><li>
Maintain effective support processes for software and systems across platforms with clear escalation paths</li><li>
Provide technical support and guidance to users, liaising with IT teams and vendors for complex issues</li><li>
Participate in shift and out-of-hours support rota to ensure service coverage for critical systems</li><li>
Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles</li></ul>
<br><ul><li>Requirements: Recent experience with Centura, including coding and debugging</li><li>
Familiarity with SQL for investigation, reporting, and remediation</li><li>
Experience in software transition and release management, QA/UAT support, and disaster recovery planning</li><li>
Ability to produce clear technical documentation, use cases, and activity diagrams</li><li>
End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews</li><li>
Degree in Computer Science or equivalent technical qualification</li><li>
Good spoken English</li></ul>
<br><ul><li>Nice to have: Familiarity with Sybase DB</li><li>
Experience within Investment Management firms with understanding of investment operations</li><li>
Familiarity with ITSM/ticketing tools and monitoring platforms</li></ul>

Application Support Analyst with Centura (Gupta) experience

Fujitsu

<div><div>Job Description
<div><div><div><div>Application Support Analyst with .Net,Web Development, SSRS
</div></div></div></div><div><div><div><div>Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune
</div></div></div></div><div><div><div><div>Location Flexibility: Multiple Locations in Country
</div></div></div></div><div><div><div><div>Req Id: 5746
</div></div></div></div><div><div><div><div>Posting Start Date: 2/20/26
</div></div></div></div><div></div><div><div><div><div><p><b>Job Title </b>: Application Support Analyst with .Net,Web Development, SSRS
<br>
<b>Shift Timing: </b>8:00 PM -5:30 AM IST
<br>
<b>Location </b>: Pune, Bangalore, Chennai, Noida, Hyderabad
<br>
<b>Notice Period: </b>max 30 days joiners<br>
</p><p><br>
Job Summary:
<br>
We are seeking a skilled Application Support Analyst to provide technical support and maintenance for applications built on Microsoft technologies. The ideal candidate will have hands-on experience with .NET, Web Development, SSRS Reporting, and Microsoft SQL Server. This role involves troubleshooting, performance optimization, and collaborating with development teams to ensure seamless application functionality.
</p><p>Key Responsibilities:
<br>
&acirc;&euro;&cent; Application Support &amp; Maintenance:
<br>
o Provide Level 2/3 support for business-critical applications, ensuring minimal downtime.
<br>
o Diagnose, troubleshoot, and resolve application issues promptly.
<br>
o Monitor application performance and implement fixes or enhancements as needed.
<br>
&acirc;&euro;&cent; Integration &amp; Development Support:
<br>
o Support .Net integrations and manage message flows, orchestrations, and pipelines.
<br>
o Assist in maintaining and enhancing .NET applications and SSRS reports.
<br>
o Collaborate with developers to deploy patches, updates, and new features.
<br>
&acirc;&euro;&cent; Database &amp; Reporting:
<br>
o Manage and optimize SQL Server databases, including stored procedures and triggers.
<br>
o Design and maintain SSRS reports for business intelligence and operational needs.
<br>
&acirc;&euro;&cent; Documentation &amp; Compliance:
<br>
o Maintain accurate documentation for application configurations, troubleshooting steps, and standard operating procedures.
<br>
o Ensure compliance with security and governance standards.
<br>
&acirc;&euro;&cent; Continuous Improvement:
<br>
o Identify opportunities for AI, automation and process optimization.
<br>
o Stay updated with emerging technologies and recommend improvements.
</p><p>Required Skills &amp; Qualifications:
<br>
&acirc;&euro;&cent; Strong experience in .NET Framework support and development.
<br>
&acirc;&euro;&cent; Solid understanding of Web Development technologies (HTML, CSS, JavaScript).
<br>
&acirc;&euro;&cent; Expertise in Microsoft SQL Server and SSRS Reporting.
<br>
&acirc;&euro;&cent; Experience with AI coding and automation tools.
<br>
&acirc;&euro;&cent; Excellent problem-solving and communication skills.
</p><p>Preferred Qualifications:
<br>
&acirc;&euro;&cent; Experience with DevOps, CI/CD pipelines, and cloud deployments.
<br>
&acirc;&euro;&cent; Knowledge of ITIL processes and service management best practices.
<br>
&acirc;&euro;&cent; Exposure to performance tuning and security hardening for applications.
</p><p>Education:
<br>
&acirc;&euro;&cent; Bachelor&acirc;&euro;&trade;s degree in Computer Science, Information Technology, or related field.
</p></div></div></div></div><div><div><div><div>Relocation Supported: No
</div></div></div></div><div><div><div><div>Visa Sponsorship Approved: No</div></div></div></div></div></div><div></div>

Application Support Analyst with .Net,Web Development, SSRS

NiSource

<div><p>Job Description
</p><p><b>Job Summary
</b><br>
The Business Applications Analyst is responsible for providing application support with a focus on rapid response to end users. This role provides Level 1.5 support, as well as Levels 2 and 3 support when applicable and/or capable, and contributes to the delivery of minor enhancements, when required. The Business Applications Analyst will work within the NiSource Service Now tool to monitor ticket queues and to pick up and work tickets as they come in, achieving key Service Level Agreements. The Business Applications Analyst will be responsible for maintaining systems documentation in the repository of record. When the team member has significant business process knowledge, the Business Applications Analyst will be expected to support the efforts of the service providers as they work to resolve complex tickets. This team member may also be engaged part time on projects from time to time to complete various activities including analysis, testing, development, documentation. The Business Applications Analyst works under the direction of the Manager Business Support. This is a techno-functional role with technology expertise primarily required. Excellent communication and collaboration skills are required, as is a strong understanding of the functional business area.
</p><p></p><p>This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.
<br>
<br>
<b>Essential Functions<br>
</b></p><p><br>
In addition to the description above, key responsibilities and indicators of success include:
</p><ul><li><p>Monitors Service Now ticket queues and provides rapid response to end user requests for support
</p></li><li><p>Proactively identifies and works to resolve systems issues, or escalate as appropriate
</p></li><li><p>Participates in minor enhancement and project work, when required.
</p></li><li><p>Supports the development of service provider teams as they work to learn NiSource systems and processes.
</p></li><li><p>Develops and maintains relationships with key end users
</p></li><li><p>Brings technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integrations work.
</p></li><li><p>Continues to build knowledge of your functional domain
</p></li><li><p>Fosters innovation by staying abreast of emerging application management trends and assessing their potential operational uses/value at NiSource
</p></li><li><p>Supports Service Provider and internal team achievement of Service Level Agreements
</p></li><li><p>High/improving customer satisfaction scores (business partners and end users)
</p></li><li><p>Contributes to positive teaming
</p></li><li><p>Focuses on safety
</p></li><li><p>Focuses on system stability, security, compliance
</p></li><li><p>Helps keep systems documentation up to date
</p></li><li><p>Adherence to administrative deadlines and processes
</p></li><li><p>Other activities as directed<br>
</p></li></ul><p><br>
<b>Business Applications Analyst
</b><br>
<b>Required Qualifications For Position
</b></p><ul><li><p>Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
</p></li><li><p>1-3 years IT support experience required, or equivalent business super user role
</p></li><li><p>Developed analytical skills needed
</p></li><li><p>Attention to detail
</p></li><li><p>Ability to work independently, as well as part of a team
</p></li><li><p>Strong interpersonal and communication skills
</p></li><li><p>Some on call support required
</p></li><li><p>Strong technical and functional background in the application technology domain.<br>
</p></li></ul><p><br>
<b>Preferred Additional Qualifications for Position
</b></p><ul><li><p>Regulated utility experience
</p></li><li><p>Experience working with distributed teams
</p></li><li><p>Technical project management experience
</p></li><li><p>Some background in finance, supply chain or timekeeping functions
</p></li></ul><p></p><p><b>Senior Business App Support Analyst
</b></p><p><b>Required Qualifications For Position
</b></p><ul><li><p>Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
</p></li><li><p>1-3 years IT support experience required, or equivalent business super user role
</p></li><li><p>Regulated utility experience
</p></li><li><p>1-3 years technical and/or functional background in the application technology domain
</p></li><li><p>Demonstrated knowledge of the fundamentals of technical project management methodologies required
</p></li><li><p>Analytical skills needed
</p></li><li><p>Attention to detail and bias for action required, as this position will help lead and guide distributed support teams
</p></li><li><p>Ability to work independently, as well as part of a team
</p></li><li><p>Strong interpersonal and communication skills (both written and verbal) required
</p></li><li><p>Some on-call support required
</p></li><li><p>Demonstrated working knowledge of LEAN/Continuous improvement fundamentals
</p></li><li><p>Familiarity with other applications: (hosting, information management, networking, etc.)<br>
</p></li></ul><p><br>
<br>
<b>Preferred Additional Qualifications for Position
</b></p><ul><li><p>Experience working with distributed teams
</p></li><li><p>Some background in finance, supply chain or timekeeping functions
</p></li></ul><p></p><p><b>Lead Business App Support Analyst
</b><br>
<b>Required Qualifications For Position
</b></p><ul><li><p>Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
</p></li><li><p>4-6 years IT support experience required, or equivalent business super user role
</p></li><li><p>Demonstrated technical project management experience or demonstrated working knowledge of the fundamentals of project management methodologies
</p></li><li><p>4-6 years technical and/or functional background in the application technology domain
</p></li><li><p>Demonstrated experience leading teams
</p></li><li><p>Demonstrated working knowledge of LEAN/Continuous improvement fundamentals required
</p></li><li><p>Developed analytical skills needed
</p></li><li><p>Attention to detail and bias for action required, as this position will help lead and guide distributed support teams
</p></li><li><p>Strong interpersonal and communication skills (both written and verbal) required
</p></li><li><p>Some on-call support required
</p></li><li><p>Familiarity with applications (hosting, information management, networking, etc.)<br>
</p></li></ul><p><br>
<b>Preferred Additional Qualifications for Position
</b></p><ul><li><p>Experience working with distributed teams
</p></li><li><p>Agile certifications Upon Hire
</p></li><li><p>Technical certifications Upon Hire
</p></li></ul><p></p><p>This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.<br>
</p><p><br>
<b>Physical Demands
</b><br>
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
</p><p></p><p><i>As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
</i></p><p></p><p><b>Work Authorization
</b></p><p>Authorized to work in the United States without requiring sponsorship.
</p><p></p><p><b>Workplace Connection
</b><br>
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
</p><p></p><p>Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
</p><p></p><p>Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
</p><p></p><p><b>Equal Employment Opportunity
</b><br>
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
</p><p></p><p><b>By applying, you may be considered for other job opportunities.
</b></p><p></p><p><b>ADA Accommodations
</b></p><p>If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
</p><p></p><div><div><div><div><div><div><div><div><p><b>Safety Statement
</b><br>
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
</p></div></div></div></div></div></div></div></div><p></p><p><b>E-Verify
</b></p><p>NiSource participates in the U.S. Department of Homeland Security&rsquo;s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
</p><ul><li><b>E-Verify Poster </b>(English and Spanish) E-Verify Participation Poster English and Spanish
</li><li><b>Right to Work Poster </b>(English and Spanish) If you have the right to work, don't let anyone take it away
</li></ul><p></p><p><b>Salary Range*:
</b></p>$82,200.00 - $170,300.00
<p></p><p><b><i>*The salary offered to a candidate is </i></b><b><i>based on several factors including </i></b><b><i>but not limited to </i></b><b><i>the </i></b><b><i>candidate&rsquo;s skills, job-related knowledge, and relevant experience </i></b><b><i>, as well as internal pay equity </i></b><b><i>.
</i></b></p><p></p><p><b>Posting Start Date:
</b></p>2026-02-23
<p></p><p><b>Posting End Date (if applicable):
</b></p>2026-03-06
<h1 class="jobSectionHeader"><b>Please note that the job posting will close on the day before the posting end date.</b></h1></div>

Business App Support Analyst

Bravura Solutions

<div><div><p>Team:
</p><div>Product Agnostic WM
</div></div><div><p>Close date:
</p><div>Wednesday, 11 March 2026
</div></div><div><p>Working pattern:
</p><div>Full time
</div></div><div><p>Contract Type:
</p><div>Permanent
</div></div><div><p>Location:
</p><div>Gurgaon (SEZ1)
</div></div><div><p>Department:
</p><div>17 - 17 Service Management EMEA WM
</div></div><div><p>Description &amp; Requirements:
</p><div><p><b>Bravura&rsquo;s Commitment and Mission</b></p><p></p><p><br>
At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.</p><p></p><p><br>
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.</p><p></p><p><b><br>
About the Project</b></p><p></p><p><br>
The Sonata Application Support Analyst will be providing front line support for SONATA WM EMEA UK and SA clients like Fidelity, Liberty, Legal &amp; General, Ascentric, Royal London. In addition, the Sonata Support Analyst will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><p></p><p><br>
The analysis and resolution of issues raised by Clients including.</p><br>
<p></p><ul>
<li>Identify and resolve software defects and functionality gaps through systematic debugging</li>
<li>Perform data corrections and modifications in client databases as required</li>
<li>Address issues stemming from incorrect application usage or system misconfiguration</li>
<li>Respond promptly to client service requests and product defects in accordance with established SLAs</li>
<li>Triage, identify root cause and route defects, service requests, and enhancement requests to appropriate internal teams</li>
<li>Perform assessment and triage to identify root causes through systematic code debugging and data analysis</li>
<li>Escalate critical incidents to stakeholders when appropriate</li>
<li>Monitor incident progress and provide regular status updates to clients</li>
<li>Participate in client meetings to discuss incident management processes and support strategies</li>
</ul><ul><li>Maintain accurate records and data integrity within the JIRA
</li><li>Support software release coordination activities for client deployments</li>
<li>Proactively escalate issues with potential cross-client impact</li>
<li>Perform routine technical housekeeping and administrative tasks</li><br>
</ul><p></p><br>
<p><b>Unleash your potential</b></p><br>
<p></p><ul><li>
 2.5 years-5 years in a technical support or application development role</li><li>
Strong understanding of application development best practices and methodologies</li><li>
Proficiency in SQL and PL/SQL with demonstrated ability to write complex queries and programs for large datasets</li><li>
Capability to comprehend and analyze application code written in modern object-oriented programming languages</li><li>
Solid working knowledge of Microsoft Office suite</li><li>
Familiarity with ITIL service delivery processes (Incident, Problem, Change, and Configuration Management)</li><li>
Experience working with tools such as ServiceNow, JIRA, AppDynamics</li><li>
Knowledge of the complete software development lifecycle (SDLC)</li><li>
Background in business analysis, consulting, or system testing</li><li>
Proven track record of delivering consultancy and technical support to clients</li><li>
Willingness to travel between office locations and client sites as needed (primary location: Gurgaon)</li><li>
Core Java with hands-on experience using Eclipse IDE</li><li>
Working knowledge of Java frameworks including Hibernate, JSP/JSF, and web services</li><li>
Strong troubleshooting and debugging skills with systematic problem-solving approach</li><li>
Database expertise with solid SQL proficiency, preferably Oracle Database</li><li>
Shift Timing- Morning (8 AM to 4:30 PM), Evening (2.30 PM to 11 PM), Night (Occasional) 10:30 PM to 7 AM.</li><br>
<li>
</li></ul><p></p><br>
<p><b>Preferred</b></p><br>
<p></p><ul>
<li>Java certification</li>
<li>Cloud platform experience (AWS or Azure)</li></ul><p></p><p><br>
</p><p><b>Working at Bravura</b></p><p></p><p><br>
Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.</p><br>
<p></p><ul>
<li>Competitive salary and employee benefits scheme.</li>
<li>Flexible working hours, we value work-life balance.</li>
<li>Maternity/ Parental (including secondary) leave policy.</li>
<li>A cab facility is available in Delhi/NCR.</li>
<li>Meal facility available</li>
<li>Free Medical Insurance</li><br>
</ul><p></p><br>
<p><b>So, what&rsquo;s next?</b></p><p></p><p><br>
We make hiring decisions based on your experience, skills and passion so even if you don&rsquo;t match every listed skill or tick all the boxes, we&rsquo;d still love to hear from you.</p><p></p><p><br>
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know</p></div></div></div><p></p>

Client Services Analyst

Citi

<div><p>The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b>
Qualifications:</b></p><p></p><ul><li>
5+ years experience</li><li>
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.</li><li>
Strong experience in Unix shell scripting and writing DB queries</li><li>
Exposure to various scheduling and monitoring tools</li><li>
Banking domain is a plus</li><li>
Participation in some process improvements.</li><li>
Previous experience or interest in standardization of procedures and practices.</li><li>
Basic Business knowledge/ understanding of financial markets and products.</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Understands of how own sub-function integrates within the function and commercial awareness</li><li>
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence</li><li>
Good customer service, communication and interpersonal skills</li><li>
Good knowledge of the business and its technology strategy</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Knowledge of issue tracking and reporting using tools</li><li>
Good all-round team member</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul><p><b>
Education:</b></p><p></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Applications Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

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