application support analyst

Guidehouse

<div><p>Job Family:</p>
Data Science Consulting<p><br>
Travel Required:</p>
Up to 25%<p><br>
Clearance Required:</p>
Ability to Obtain Secret<p>
Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency (DHA) by developing, maintaining, and delivering advanced analytics across Health Data Intelligence (HDI) and Oracle analytics platforms. This role focuses on back-end revenue cycle data extracts, financial and compliance reporting, and uncovering data-driven insights that support Revenue Cycle Modernization and Innovation (RCMI) initiatives.</p><p>
The ideal candidate combines advanced technical skills (Vertica SQL, analytics, database engineering) with deep domain expertise in healthcare revenue cycle management (RCM). This analyst will play a critical role in supporting DHA leadership by developing reporting capabilities across MHS Data Systems, including across the HDI platform.</p><p>
What You Will Do::</p><ul><li><p>
Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows.</p></li><li><p>
Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems.</p></li><li><p>
Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation.</p></li><li><p>
Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms.</p></li><li><p>
Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R).</p></li><li><p>
Monitor and support the development of KPIs across Revenue Cycle Initiatives</p></li><li><p>
Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations.</p></li><li><p>
Collaborate with system administrators to ensure the EHR supports required business processes.</p></li><li><p>
Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders.</p></li><li><p>
Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations.</p></li><li><p>
Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness.</p></li><li><p>
Participate in support testing and validation for analytic releases.</p></li><li><p>
Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies.</p></li><li><p>
Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.</p></li><li><p>
Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders.</p></li><li><p>
Participate in ITSM processes (incident, problem, change management).</p></li></ul><div><p>
What You Will Need:</p><ul><li><p>
Must be able to OBTAIN and MAINTAIN a Federal or DoD &quot;SECRET&quot; security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE &quot;SECRET&quot; or higher-level clearance are preferred.</p></li><li><p>
Bachelors Degree</p></li><li><p>
Minimum TWO (2) years of experience providing backend application support.</p></li><li><p>
Experience working with Oracle Health (Cerner) revenue cycle backend, data models, and charge services.</p></li><li><p>
Expert-level SQL or CCL for data extraction, transformation, and analysis.</p></li><li><p>
Experience optimizing query performance to improve system performance.</p></li></ul></div><p>
What Would Be Nice To Have:</p><div><ul><li><p>
An ACTIVE and MAINTAINED &quot;SECRET&quot; Federal or DoD security clearance</p></li><li><p>
Bachelor&rsquo;s degree in Computer Systems. Health Informatics, Information Technology, or a related field (or equivalent experience).</p></li><li><p>
Experience providing backend application support for large-scale EHR systems.</p></li><li><p>
Proficiency with CCL/Discern and understanding of Millennium data structures.</p></li><li><p>
Working knowledge of healthcare revenue cycle operations and data dependencies.</p></li><li><p>
Demonstrated ability to produce professional, client-ready documentation.</p></li><li><p>
Proven ability to create professional, client-ready deliverables (reports, slide decks, data dictionaries).</p></li><li><p>
Ability to conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.</p></li><li><p>
Ability to work independently with system documentation to understand data configurations.</p></li><li><p>
Proven ability to identify capability gaps, diagnose root causes, and develop actionable recommendations.</p></li><li><p>
Strong attention to detail, accuracy, and analytical rigor.</p></li><li><p>
Experience working within the Military Health System (MHS) or other federal health systems.</p></li><li><p>
Proficiency with Tableau, Power BI, or similar analytics/reporting tools.</p></li><li><p>
Experience using analytical software including SQL, Python, SAS, and R.</p></li><li><p>
Exposure to predictive analytics models or automated workflow optimization.</p></li><li><p>
Experience producing professional client-facing deliverables in a consulting environment.</p></li></ul></div>
The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave and Adoption Assistance</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Student Loan PayDown</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li><li><p>
Mobility Stipend</p></li></ul><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

MHS GENESIS Application Support Analyst

D4 Insight

<div><p><b>Location:</b> Abu Dhabi<br>
<b>Experience:</b> 6+ Years<br>
<b>Eligibility:</b> Applications are invited from candidates based in the Middle East region only.</p>
<h3 class="jobSectionHeader"><b>
Role Overview</b></h3>
<p>
We are looking for a System Analyst to support enterprise applications, integrations, and operational processes.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<ul>
<li><p>Analyze <b>systems, data flows, and integrations</b></p>
</li>
<li><p>Support <b>incident, problem, and change management (ITIL)</b></p>
</li>
<li><p>Troubleshoot application issues and system behavior</p>
</li>
<li><p>Maintain documentation and ensure compliance</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills</b></h3>
<ul>
<li><p>Experience in <b>system analysis and application support</b></p>
</li>
<li><p>Knowledge of <b>ITIL processes and governance</b></p>
</li>
<li><p>Strong analytical and documentation skills</p>
</li>
</ul> <p><b>Apply Now: </b><b>[email protected]</b></p></div>

Specialist – System Analyst / IT Systems

SS&C

<div><div>As a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.</div><div></div><div>
Job Description</div><div></div><div>
Business Applications Analysts assist with various support and/or project tasks with supervision from senior team members. They are a resource to all Business Processing Outsourcing (BPO) clients, internal and remote, for day-to-day support of all SS&amp;C developed Desktop applications. The Business Applications Analyst is also involved in various projects and is typically responsible for the tasks associated with a single phase on a project or general tasks throughout all phases of a single project. Duties may include gathering and documenting customer requirements, participate in writing and executing test scripts, documenting and delivering various forms of project communications, and contributing to the development of training/support materials. Business Applications Analysts also research and collect material information required for basic analysis and problem solving. For non-routine problems/issues, Business Applications Analysts will seek advice and assistance from a more experienced analyst or project lead.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Daily support of more than 20 Desktop Applications used in SS&amp;C BPO.</div></li><li><div>
Maintain communication between SS&amp;C and remote clients.</div></li><li><div>
Maintain communication between SS&amp;C Data Centers &amp; Network Services and all clients.</div></li><li><div>
Application version upgrade testing and implementation.</div></li><li><div>
PC operating system upgrade testing and implementation.</div></li><li><div>
Test and implement new products.</div></li><li><div>
Research and review application problems in the SS&amp;C BPO.</div></li><li><div>
Research and review application problems at remote sights.</div></li><li><div>
Assist Corporate Support Staff with projects.</div></li><li><div>
Process setup &amp; modification for BPO clients.</div></li><li><div>
Process setup &amp; modification for remote clients.</div></li><li><div>
Assist any of the remote clients with the SS&amp;C applications they run.</div></li><li><div>
Assist any of the remote clients with Chorus BPM related connectivity issues.</div></li><li><div>
Assist Chorus BPM Data Center with projects for internal and remote clients.</div></li></ul><div><br>
</div><div>Qualifications:</div><ul><li><div>
Minimally requires a Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.</div></li><li><div>
Business knowledge in the Financial Industry some examples would include specifically Alternate Investments, Retail Investments, and Retirement Investments.</div></li><li><div>
Analytical.</div></li><li><div>
Strong organizational skills.</div></li><li><div>
Good command of spoken and written English.</div></li><li><div>
Strong communication, writing and presentation skills with the ability to effectively collaborate with both business stakeholders and technical stakeholders at all levels.</div></li><li><div>
Ability to work with end users of software (internal to SS&amp;C and external).</div></li></ul><div></div><div>
Nice to have</div><ul><li><div>
Knowledge and experience with TA Desktop / TAHub</div></li><li><div>
Knowledge and experience with Chorus BPM design / administration</div></li></ul><div></div><div>
#LI-SM1</div><div>
#CA-SM</div><div></div><div><br>
Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.</div>
SS&amp;C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.<div>
SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.</div></div><div></div>

Business Application Analyst - PA-BAS_Q1_001

Versant Power

<div><p><b>* IN STATE REMOTE POSITION*</b></p><p></p><p><b><br>
JOB TITLE:</b><b> IT ANALYST I</b></p><p><b>
LOCATION:</b><b> BANGOR/REMOTE</b></p><p><b>
REPORTS TO:</b><b> </b><b>IT MANAGER, BUSINESS TECHNOLOGY</b></p><p><b>
POSITION STATUS:</b><b> </b><b>EXEMPT, NON-BARGAINING UNIT</b></p><p>
Be a part of the team that is transforming the power industry of northern and eastern Maine.</p><p>
Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.</p><p>
We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.</p><p><b>
POSITION OVERVIEW:</b></p><p>
The IT Analyst I is an entry-level technical position responsible for providing technology support, triage, configuration, testing and maintenance for the specified applications or services to the designated business owners within Versant Power.</p><p><b>
JOB RESPONSIBILITIES:</b></p><ul><li>
Monitors and maintains all operational processing as prescribed by the respective application business areas. Reports on anomalies and works with intermediate and senior technicians to resolve problems.</li><li>
Supports the development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools, as specified and designed by the intermediate and senior level analysts.</li><li>
Provide secondary testing and documentation for proposed solutions before moving to production.</li><li>
Aids internal customers by providing data analyses, problem analysis, testing analysis and problem resolution.</li><li>
Research and recreate system issues submitted by internal customers to determine cause of issue.</li><li>
Work with external vendors to resolve system issues as needed.</li><li>
Works with internal customers to modify and update business processes as needed to support evolving business requirements.</li><li>
Work with internal customers to determine steps followed when issue occurred.</li><li>
Work with internal customers to determine system or process improvements.</li><li>
Create system use instructions for internal customers when new features are added.</li><li>
Provide training for internal customers on new features/functionality as needed.</li><li>
Assists in training new department members.</li><li>
Helps intermediate and senior level resources to learn new skills and help cover support for other application systems.</li><li>
Supports, tests, configures and troubleshoots for Customer Information Systems (CIS)</li><li>
Provides necessary backup to single points of failure in Production Operations as assigned.</li><li>
Provides documentation to support the department's work plan as assigned.</li><li>
Participates, as required, in additional duties as assigned.</li><li>
Assist with special projects as requested based on business or system knowledge.</li><li>
Work with external vendors to resolve outstanding system issues.</li><li>
Assist in gathering external customer data to create mail merges.</li><li>
Complies with internal audit requirements, test policies and change control processes.</li><li>
Works in accordance with the documented environmental procedures, instructions, and specific responsibilities as defined in individual procedures and instructions. Reports problems or deviations associated with environmental issues and the Environmental Management System (EMS) to the Environmental Department.</li></ul><p><b>
QUALIFICATIONS:</b></p><ul><li>
AS in Computer Science or equivalent experience required.</li><li>
Minimum of 6 months experience in a client-focused IT support role preferred.</li><li>
Exposure to testing methodologies required.</li><li>
Strong customer service ethics, and the ability to work independently or in teams.</li><li>
Excellent written and oral communication skills.</li><li>
Exposure to utility application systems, billing systems and/or electrical infrastructure and design preferred.</li><li>
Must be willing to travel for training.</li><li>
Position requires a valid driver&rsquo;s license.</li></ul><p><b>
NOTES:</b></p><ul><li>
Position is substantially sedentary.</li><li>
Excellent organizational and interpersonal skills.</li><li>
Position requires visual and mental concentration.</li><li>
Ability to multi-task and appropriately prioritize responsibilities is helpful</li><li>
Requires extensive computer use.</li><li>
Position may be somewhat stressful.</li><li>
Extra hours may be required.</li><li>
Occasional travel is required, including overnight stays.</li></ul><p><b>
RATE OF PAY:</b></p><p>
Pay will be commensurate with experience and qualifications.</p><p><b>
APPLICATION INFORMATION:</b></p><p>
Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.</p><p>
This job description is subject to change at any time.</p><p>
Versant Power is an Equal Opportunity Employer.</p><p>
Versant Power is a tobacco-free, drug-free and fragrance-free workplace.</p><p>
POSTED 3/19/2026</p></div><p></p>

IT ANALYST I

Discovery Natural Resources LLC

<p></p><div><h3 class="jobSectionHeader"><b>Discovery Natural Resources LLC is a domestic, onshore exploration and production company with over 1,000 wells in operation in Texas.</b></h3><div><p>
The Business Applications Analyst is responsible for end-to-end support of business applications, including maintaining and configuring specialized industry applications, delivering advanced troubleshooting, user enablement, and clear communication to ensure seamless operations across the organization.</p><p>
.</p></div><p></p><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><p></p><ul><li>
Provide end-to-end application support (Tier II and Tier III) for local and remote users, integrate business applications and manage vendors</li><li>
Partner with business stakeholders to translate operational needs into reliable dashboards and automated workflows that reduce manual work, shorten cycle times, and improve data quality</li><li>
Integrate common oil and gas data sources such as production and well data, SCADA data, land, and operations systems</li><li>
Deliver BI solutions with Power BI and Databricks; automate processes with Power Automate</li><li>
Leverage Azure services; Work with Azure AD for identities and permissions, Azure Storage for data sources, and Logic Apps when appropriate to support reporting, automation, and application workflows</li><li>
Troubleshoot incidents, resolve defects, train users, and communicate clearly with technical and non-technical audiences</li><li>
Provide clear documentation and stable change control with successful promotions and minimal regressions; track roadmaps and recommend improvements that drive efficiency</li></ul><p></p><h2 class="jobSectionHeader"><b>
Education and Experience</b></h2><p></p><ul><li>
6 or more years providing direct Tier II and Tier III application support for business applications</li><li>
5 or more years working with Microsoft SQL Server 2018 or later, SQL scripting, ODBC, DNS, TCP/IP, and Windows OS</li><li>
Oil and Gas domain experience across production applications, well lifecycle, SCADA, land, and operational data</li><li>
Demonstrated Azure and SharePoint technical experience, using lists as data sources, permissions and governance, site administration, and integration with Power BI and Power Automate</li><li>
Experience with Enersight, Quorum Execute, Peloton WellView SiteView, Merrick Procount, Carte, Sentinel, Aries, or similar applications</li><li>
Experience with reporting tools such as Databricks and/or Spotfire</li><li>
Hands-on Power Automate experience building production-grade flows with approvals, conditions, and connectors</li><li>
Bachelor&rsquo;s degree or equivalent experience preferred</li></ul><p></p><h2 class="jobSectionHeader"><b>
Skills and Knowledge</b></h2><p></p><ul><li>
Commitment to Discovery Natural Resources core values and expectations</li><li>
Strong analytical skills combining Power BI and SQL development, Power Automate workflow design, Azure and SharePoint administration, and application support</li><li>
Strong application support and cross-functional coordination skills</li><li>
Excellent communication skills, logical problem solving, and understanding of change management</li><li>
Self-reliant, motivated, and effective in a dynamic team</li></ul><p></p><h2 class="jobSectionHeader"><b>
Compensation and Benefits</b></h2><p></p><ul><li>
Estimated pay range: $130,000 &ndash; $165,000 (depending upon experience of the successful candidate)</li><li>
Eligible for short- and long-term incentives</li><li>
Medical, dental and vision insurance</li><li>
Short and long-term disability coverage</li><li>
Basic life and AD&amp;D insurance</li><li>
401(k) retirement plan with a 6% company match. 100% vest of employer contributions immediately</li><li>
Paid vacation and sick time</li><li>
Hybrid work from home schedule available</li><li>
9/80 work schedule</li></ul><p></p><p><i>
Most of the job is done in an office setting. Variable work hours including nights and weekends.</i></p><p><b><i>
NOTE:</i></b><i> This job description is NOT intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the Company.</i></p></div><p></p>

Business Applications Analyst

Citi

<div>
 <strong>
  <em>
   Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
   <br/>
   <br/>
  </em>
 </strong>
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  </li>
  <li>
   Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  </li>
  <li>
   Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  </li>
  <li>
   Start of day checks, continuous monitoring, and regional handover.
  </li>
  <li>
   Perform same day risk reconciliations
  </li>
  <li>
   Develop and maintain technical support documentation.
  </li>
  <li>
   Identifies ways to maximize the potential of the applications used
  </li>
  <li>
   Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  </li>
  <li>
   Ensures that storage and archiving procedures are in place and functioning correctly
  </li>
  <li>
   Formulates and defines scope and objectives for complex application enhancements and problem resolution
  </li>
  <li>
   Reviews and develops application contingency planning to ensure availability to users.
  </li>
  <li>
   Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  </li>
  <li>
   Participate in application releases, from development, testing and deployment into production.
  </li>
  <li>
   Engages in post implementation analysis to ensure successful system design and functionality.
  </li>
  <li>
   Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  </li>
  <li>
   Ensures essential procedures are followed and helps to define operating standards and processes.
  </li>
  <li>
   Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  </li>
  <li>
   Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  </li>
  <li>
   Acts as advisor or coach to new or lower level analysts.
  </li>
  <li>
   Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  </li>
  <li>
   Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  </li>
  <li>
   Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  </li>
  <li>
   Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  </li>
  <li>
   Performs other duties and functions as assigned.
  </li>
  <li>
   Has the ability to operate with a limited level of direct supervision.
  </li>
  <li>
   Can exercise independence of judgement and autonomy.
  </li>
  <li>
   Acts as SME to senior stakeholders and /or other team members.
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant experience in an Application Support role.
  </li>
  <li>
   Experience installing, configuring or supporting business applications.
  </li>
  <li>
   Experience with some programming languages and willingness/ability to learn.
  </li>
  <li>
   Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  </li>
  <li>
   Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  </li>
  <li>
   Demonstrated analytical skills
  </li>
  <li>
   Issue tracking and reporting using tools
  </li>
  <li>
   Knowledge/ experience of problem Management Tools.
  </li>
  <li>
   Good all-round technical skills
  </li>
  <li>
   Effectively share information with other support team members and with other technology teams
  </li>
  <li>
   Ability to plan and organize workload
  </li>
  <li>
   Consistently demonstrates clear and concise written and verbal communication skills
  </li>
  <li>
   Ability to communicate appropriately to relevant stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s/University degree or equivalent experience
   <br/>
   <br/>
  </li>
 </ul>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family Group:
  <br/>
  <br/>
 </strong>
 Technology
 <br/>
 <br/>
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  Job Family:
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 Applications Support
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  Time Type:
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 Full time
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 <strong>
  Most Relevant Skills
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 Please see the requirements listed above.
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 <strong>
  Other Relevant Skills
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 For complementary skills, please see above and/or contact the recruiter.
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 <em>
  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <em>
  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 </em>
 <em>
  Accessibility at Citi.
  <br/>
  <br/>
 </em>
 <em>
  View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 </em>
</div>


Senior Support Specialist - Oracle and OpenShift (Assistant Vice President)

Harbor Freight Tools

<div>
 The IT Business Analyst is responsible for business and systems analysis functions supporting his/her assigned applications. Apply proven analytical, communication and problem-solving skills to help maximize the benefit of IT investments, turning functional business requirements into effectively designed solutions. This includes gathering and analyzing data in support of business cases, leading system projects for business units, building systems requirements, providing application support, and managing external software vendors.
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 <strong>
  Duties And Responsibilities
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 </strong>
 <ul>
  <li>
   Oversee the daily performance and operation of enterprise-level software applications
  </li>
  <li>
   Perform the following duties: budgeting, quality control, research, purchasing of assets or software, contract negotiation and management
  </li>
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   Act as a liaison between technology teams, support teams, business units, and senior management
  </li>
  <li>
   Collaborate with project managers, solutions architects and project sponsors to determine project scope and how to execute multiple projects
  </li>
  <li>
   Meet with decision makers, systems owners, and end users to define business requirements, and systems goals, and identify and resolve systems issues
  </li>
  <li>
   Document functional business requirement and interpret into system
  </li>
  <li>
   designs
  </li>
  <li>
   Analyze and determine root-cause for reported system issues
  </li>
  <li>
   Conduct research into on emerging application development software products, languages, and standards in support of procurement and development efforts
  </li>
  <li>
   Utilize standard templates to accurately and concisely write requirement and functional specifications
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  <li>
   Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
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  <li>
   Prepare and deliver reports, recommendations, or alternatives that address existing and potential problem areas in IT systems across the organization.
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   Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
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   Coordinate and perform in-depth tests, including system, integration, and customer acceptance, for modified and new systems, and other post-implementation support.
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  <li>
   Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
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  <li>
   Work independently on projects and analysis
  </li>
  <li>
   Maintain reference documentation for audit purposes
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  <li>
   Perform other duties as assigned
  </li>
  <li>
   Nights and weekends As required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Scope
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Staff supervision and development: No
  </li>
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   Decision making: Provides data for decision making
  </li>
  <li>
   Travel: Up to 5%
  </li>
  <li>
   Flex Designation: Anywhere
   <br/>
   <br/>
  </li>
 </ul>
 The anticipated salary range for this position is $73600&ndash; $110,400 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company&rsquo;s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.
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 <strong>
  RequirementsEducation And Experience
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  <br/>
 </strong>
 <ul>
  <li>
   Preferred 4 Year / Bachelors Degree
  </li>
  <li>
   BS in Computer Science, Information Technology, Business or a related field preferred
  </li>
  <li>
   2-3 years of experience supporting software applications and software development
  </li>
  <li>
   5 years of experience supporting software applications and software development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in the use of SQL, Excel, and Access
  </li>
  <li>
   Experience with retail applications and principles
  </li>
  <li>
   Familiarity with retail IT business practices
  </li>
  <li>
   A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals
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  <li>
   Strong knowledge of system and software quality assurance best practices and methodologies
  </li>
  <li>
   Understanding and experience in project management and exposure to project management methodologies
  </li>
  <li>
   Understanding of Software Development Lifecycle methodologies as adopted by the organization
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  <li>
   Flexible and adaptable in regard to learning and understanding new technologies
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  <li>
   Excellent written and oral communication skills
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  <li>
   Excellent interpersonal skills
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  <li>
   Ability to conduct research into software-related issues and products
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   Highly self-motivated and directed
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   Keen attention to detail
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   Proven analytical and problem-solving abilities
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   Ability to effectively prioritize and execute tasks in a high-pressure environment
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   <br/>
  </li>
 </ul>
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  Physical Requirements
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  <li>
   Corporate - Remote - General office environment requiring ability to: *Stand, walk, sit for extended periods of time. *Speak and listen to others in person and over the phone and video conferencing. *Use keyboard and read from computer screen and reports. *The ability to lift up to 15 lbs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety
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  <br/>
 </strong>
 <ul>
  <li>
   Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
  </li>
 </ul>
</div>


IT Business Analyst (Pacific Hours) - Remote

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