application support analyst

CellularOne

<div><p>Join CellularOne in Show Low, AZ, and harness your tech-savvy skills as an Application Support Analyst I! This onsite position invites you to dive into a vibrant atmosphere where innovation and problem-solving are at the forefront of our mission. Work collaboratively with a dynamic team, tackle real-world challenges, and make a tangible impact on our telecommunications landscape. Enjoy competitive pay ranging from $23 to $26 per hour, depending on experience, while contributing to an adventurous company culture that values forward thinking and high performance. You can enjoy great benefits such as Medical, Dental, Vision, 401(k) and Company Match, Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Equipment Stipend, Employee Discounts, FitnessWellness Reimbursement, Short TermLong Term Disability, Paid Holidays, and Perfomance Bonus. Seize this thrilling opportunity to grow your skills and be a part of something bigger in the ever-evolving world of telecommunications!</p><h3 class="jobSectionHeader"><b>
HELLO, WE'RE CELLULARONE</b></h3><p>
For 30 years, SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 240 cell sites covering 60,000 square miles.</p><h3 class="jobSectionHeader"><b>
ARE YOU EXCITED ABOUT THIS APPLICATION SUPPORT ANALYST I JOB?</b></h3><p>
As a Full-Time Application Support Analyst I at CellularOne, you will proactively ensure the stability, availability, performance, and reliability of our core applications and systems, including Postpaid, Prepaid, Messaging, and more. Your knowledge will play a critical role in maintaining effective front-end and back-end functionality. You'll tackle operational issues head-on, working to provide solutions and participating in application upgrades by coordinating testing efforts across departments.</p><p>
You'll also assist in assessing project feasibility and implementation, creating test plans for new features, and documenting essential processes. Collaboration will be key, as you'll partner with internal teams and 3rd party vendors to resolve tickets and support upgrades. This role requires a commitment to providing 24x7 support, including on-call shifts and planned maintenance, ensuring CellularOne systems remain robust and efficient, while enhancing the user experience for our customers.</p><h3 class="jobSectionHeader"><b>
WHAT YOU NEED TO BE SUCCESSFUL</b></h3><p>
To excel as a Full-Time Application Support Analyst I at CellularOne, you'll need a robust set of skills and a strong technical foundation. Proficiency in basic computer programs like Outlook, Word, and Excel is essential for daily operations. Experience in supporting various systems and applications is crucial, as you'll monitor system stability and respond to alarms and memory issues. Knowledge of operating systems such as Windows, Unix, and Linux will empower you to troubleshoot effectively.</p><p>
While database or SQL experience is beneficial, what truly sets a candidate apart is an understanding of system and scripting languages like Java, HTML, XML, and JSON. Your analytical mindset and problem-solving abilities will be invaluable as you work collaboratively with teams, ensuring our telecommunications applications run smoothly and efficiently. This role is perfect for someone who thrives on technical challenges and is eager to contribute to innovative solutions!</p><p>
Knowledge and skills required for the position are:</p><ul><li>
Basic computer programs such as Outlook, Word and Excel</li><li>
Experience working in and supporting systems and applications</li><li>
Experience with system monitoring (such as alarms, space and memory monitoring)</li><li>
Operating System knowledge (such as Windows, Unix and Linux)</li><li>
Database or SQL experience (a plus but not required)</li><li>
System and scripting language knowledge (such as Java, HTML, XML and JSON)</li></ul><h3 class="jobSectionHeader"><b>
OUR TEAM NEEDS YOU!</b></h3><p>
Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!</p></div>

Application Support Analyst I

Q2ebanking

<div><div>As passionate about our people as we are about our mission.</div><div></div><div>
Why Join Q2?</div><div>
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology&mdash;and we do that by empowering our people to help create success for our customers.</div><div></div><div>
What Makes Q2 Special?</div><div><div>
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our &ldquo;Circle of Awesomeness&rdquo; award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.</div></div><div></div><div>
Q2 is seeking an Associate Application Support Analyst to handle inbound calls from external customers seeking technical support for the Q2 Solution. This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable.</div><div></div><div>
RESPONSIBILITIES:</div><br>
<div></div><ul><li>
Provide first-line telephone technical support for the Q2 Solution</li><li>
Troubleshoot/resolve basic customer problems</li><li>
Answer phone calls in a high-paced environment within acceptable service levels</li><li>
Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details</li><li>
Accurately establish and record case priority</li><li>
De-escalate customer concerns and provide resolution</li><li>
Use available tools, procedures, instructions, and documents to resolve technical problems</li><li>
Maintain in-depth knowledge of Q2 Solution usage to answer &ldquo;how to&rdquo; questions and provide step-by-step instructions to customers</li><li>
Thoroughly document all research/conversations utilizing a case tracking system</li><li>
Provide regular updates to customers regarding ongoing troubleshooting and resolution efforts</li><li>
Manage an individual open case queue, while being assigned new cases on a daily basis</li><li>
May receive escalated cases and tasks from customers or management, and must prioritize accordingly</li><li>
Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines</li><li>
Develop and maintain effective relationships with customers</li><li>
Follow internal change control process to implement any required product modifications</li><li>
Occasionally assist with testing emergency product fixes received from Product Development, as needed</li><li>
Often make data or configuration edits in a production environment, requiring extreme care and attention to detail</li><li>
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.</li><li>
Participate in rotating 24x7 &ldquo;on call&rdquo; support coverage for all issues</li><li>
Communicate customer status, concerns, and issues to the Operations Management as needed</li><li>
Work closely with employees in other functions, such as implementations and development</li><li>
Required to work US hours [India Night Shift]</li></ul><div></div><div><br>
EXPERIENCE AND KNOWLEDGE:</div><br>
<div></div><ul><li>
Typically requires 1-2 years of experience; advanced degree with no experience or equivalent work experience</li><li>
Understanding of remote tools and basic networking required</li><li>
Previous enterprise/mid-sized software support or delivery experience preferred</li><li>
Excellent communication and organizational skills required</li><li>
Ability to quickly learn new technologies and programs</li><li>
Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner</li><li>
Knowledge of Banking practices is helpful</li><li>
Some troubleshooting experience preferred</li></ul><div></div><div><i>
This position requires fluent written and oral communication in English.</i></div><div></div><div>
Health &amp; Wellness</div><ul><li><div>
Hybrid Work Opportunities</div></li><li><div>
Flexible Time Off</div></li><li><div>
Career Development &amp; Mentoring Programs</div></li><li><div>
Health &amp; Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents</div></li><li><div>
Community Volunteering &amp; Company Philanthropy Programs</div></li><li><div>
Employee Peer Recognition Programs &ndash; &ldquo;You Earned it&rdquo;</div></li></ul><div></div><div>
Click <div>here</div> to find out more about the benefits we offer.</div><div></div><div>
Our Culture &amp; Commitment:</div><div></div><div>
We&rsquo;re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare&mdash;offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (<div>see more</div>). We believe in making an impact&mdash;in the industry and in the community.</div><div></div><div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.</div></div>

Associate Application Support Analyst

CMC Markets

<div>
 <p>
  We have an exciting opportunity for a Trading Platform Support Analyst to join our team in Dubai.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Within this role you will provide technical operational support to CMC Connect team and the Institutional client base for the entire client experience, from pre-sales testing to onboarding, facilitation of ongoing trading activity and commercial configuration management. Additionally, to ensure connectivity with institutional clients and associated third party support providers is established and maintained.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products
  </li>
  <li>
   Understand Institutional requirements from internal and external stakeholders. Liaise with IT and other relevant departments as required to test and rollout through the development lifecycle
  </li>
  <li>
   On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack
  </li>
  <li>
   Develop internal and external relationships with key business stakeholders &ndash; to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC&rsquo;s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs
  </li>
  <li>
   Contribute to Institutional IT and product strategy, planning, development and delivery pipeline
  </li>
  <li>
   Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation
  </li>
  <li>
   Assist with the implementation of business controls around client set up and management
  </li>
  <li>
   Work closely with the Business Operations team whilst carrying out daily Institutional tasks
  </li>
  <li>
   Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
  </li>
  <li>
   When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets
  </li>
  <li>
   Take all reasonable steps to ensure appropriate confidentiality
  </li>
  <li>
   Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY SKILLS AND EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   Experience managing business process change and technology implementation projects
  </li>
  <li>
   Knowledge of the Institutional derivatives business area preferable
  </li>
  <li>
   Relevant experience supporting Institutional electronic trading business
  </li>
  <li>
   Experience in Web Services / API&rsquo;s platform
  </li>
  <li>
   Excellent understanding of FIX Protocol
  </li>
  <li>
   Established interest and awareness of financial markets
  </li>
  <li>
   Ability to build solid working relationships with key stakeholders internal and externally
  </li>
  <li>
   Commercially and strategically minded with a strong focus on client service
  </li>
  <li>
   Strong verbal and written communication skills as well as interpersonal skills
  </li>
  <li>
   Ability to work and deliver on own initiative and to deadlines
  </li>
  <li>
   Strong analytical and reporting skills
  </li>
  <li>
   Excellent attention to detail
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age
 </p>
</div>


Trading Application Support Analyst

Network IT

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.<br> <br>The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.<br> <br>To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.<br> <br>Essential experience:<br> <br><ul><li>An understanding supply chain process</li><li>An understanding of warehouse and distribution process</li><li>Previous ERP support experience</li><li>A basic understanding of SQL and running SQL scripts</li><li>A basic knowledge of Linux</li><li>A basic knowledge of applications and integration</li><li>Excellent written and verbal communication skills</li></ul> <br>The successful Application Support Analyst will be offered a basic salary of between 30,000 to 38,000 + Company Benefits. There are excellent career prospects and training opportunities.<br> <br>The role will be site based during the probation period and then will become hybrid.

Application Support Analyst - Supply Chain

Le Fant LLC

<div>Description:
<p>
Le&rsquo;fant is a rapidly growing CVE Certified, Service Disabled Veteran Owned Small Business specializing in management consulting for the federal government. Our compensation and benefits plans are designed to attract and retain the industries best talent to provide the highest quality services to the Federal Government. We offer 40lK matching, customized health plans, dental and vision insurance, life insurance, short and long term disability coverage, an incentives program to recognize exceptional behavior and competitive base salaries. We hire the best to provide the best service.</p><p><b>
Description:</b></p><p>
This is an entry level job</p><p>
As an Application Support Analyst (ASA), you will support and maintain mission-critical application systems for the Department of Veterans Affairs, with a primary focus on <b>AWS-hosted, Linux-based environments</b> and <b>Oracle-backed applications</b>. Your technical contributions will support the evaluation and modernization of the Veterans Benefits Management System (VBMS).</p><p>
In this role, you will gain hands-on experience in application support, monitoring, troubleshooting, testing, and systems analysis within a federal contracting environment. You will work with modern cloud and observability tools to help ensure system reliability, performance, and availability while supporting a platform that serves our nation&rsquo;s veterans.</p><p>
This position emphasizes <b>AWS infrastructure, Linux operating systems, Oracle databases, and Dynatrace-based monitoring</b>, rather than Microsoft-based technologies.</p><p><b>
Team members may be required to participate in an on-call rotation. On-call coverage is 24/7 for one-week intervals, occurring approximately every 4&ndash;6 weeks depending on team size.</b></p>
Requirements:
<ul><li><b>Education: High School or GED and 3 years' experience (AAT).</b></li><li><b>
Must be authorized to work in the US</b></li><li><b>
Must have lived in the US for the last 3 consecutive years (36 months)</b></li><li><b>
Must have the ability to obtain a lower to moderate level Clearance</b></li></ul><p><b>
You Have:</b></p><ul><li>
1+ years of experience with SQL</li><li>
1+ years of experience with relational database systems and concepts, preferably Oracle</li><li>
1+ years of experience with application monitoring or observability tools (e.g., Dynatrace, Grafana)</li><li>
1+ years of experience with data and process analysis</li><li>
Experience with Amazon Web Services (AWS)</li><li>
Familiarity with Linux operating systems</li><li>
Foundational knowledge of software development and application lifecycles</li><li>
Ability to understand and follow cross-platform data flows</li><li>
Strong communication skills to explain application issues and solutions to technical and non-technical stakeholders</li><li>
Ability to troubleshoot application, system, or performance issues</li><li>
Ability to work independently and collaboratively across teams</li><li>
Ability to obtain a security clearance</li></ul><p><b>
EEO Statement:</b></p><p>
It has been and will continue to be a fundamental philosophy and policy of Le&rsquo;fant not to discriminate on the basis of race, color, religion, sex, gender, sexual orientation, sexual gender, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status or any other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.</p><p><b>
Pay Transparency</b></p><p>
There are many factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis as well as contract-specific affordability and organizational requirements. Annual salary is just one component of Le'fant's total compensation package. Le'fant provides a variety of benefits to employees, including but not limited to, health insurance coverage, life and disability insurance, a 401k plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Le&rsquo;Fant maintains compliance with all federal, state, and regional labor laws and regulations for the workforce lifecycle, for all candidates and employees, regardless of employment status. This commitment applies across temporary, part-time, full-time, and salaried positions, complying with regulatory minimum wage rates and exempt salary thresholds. We accept applications on an on-going basis and there is no fixed deadline to apply. Since this position can be worked in more than one location, the range shown is the national average for the position.</p><p>
A reasonable estimate of the current range is $30,000 to $68,750</p></div>

Application Support Analyst -Remote (BID)

Dentsu

<div>The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.<div></div><div>
Job Description:</div><div>
Position # 1: L2 Support Engineer (Immediate Requirement)</div><div>
Experience: 1&ndash;3 years<br>
Location: India (Business Hours Support Only)<br>
Employment Type: Full-time</div><div>
About the Role:<br>
We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.</div><div>
Key Responsibilities:</div><ul><li><div>
Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.</div></li><li><div>
Perform configuration management and system administration activities.</div></li><li><div>
Support release management cycles, including pre- and post-deployment validations</div></li><li><div>
Collaborate with development and QA teams to streamline fixes and updates.</div></li><li><div>
Query databases and troubleshoot issues using Salesforce tools and data models</div></li><li><div>
Maintain proper documentation of incidents and resolutions for knowledge management.</div></li></ul><div>
Skills &amp; Qualifications:</div><ul><li><div>
1&ndash;3 years of experience in L2 or application support roles.</div></li><li><div>
Proficiency in Salesforce CRM with the ability to perform queries across databases.</div></li><li><div>
Knowledge of configuration management and release management processes.</div></li><li><div>
Strong analytical and problem-solving skills with attention to detail.</div></li><li><div>
Excellent communication and coordination abilities.</div></li></ul><div></div><div>
Location:</div>
India - Maharashtra- Mumbai - Worli - Devchand House - Level 1<div></div><div>
Brand:</div>
Sokrati<div></div><div>
Time Type:</div>
Full time<div></div><div>
Contract Type:</div>
Permanent</div>

Platform/Application Support Analyst - L2

Vertiv

<div><p>Vertiv, a $5.7B global organization with nearly 27,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today&rsquo;s growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.<br>
</p><p></p><p><b>Job Summary
</b><br>
The <b><i>Data Migration &ndash; Item MDM </i></b>will manage extract, transform and load (ETL) item related data from/to Oracle PD/PIM and Oracle EBS.<br>
</p><p></p><p><b>Responsibilities </b><b>:
</b></p><ul><li>Part of the Data Migration team doing ETL activities in
<div><ul><li>Oracle Fusion cloud PD and PIM related to updating item attributes and BOM. Loading new item, document, attachments and BOM information
</li></ul><ul><li>Oracle EBS related migration of all master and transactional data. Updating item attribution and BOM information.
</li></ul></div></li><li>Previous experience of Data Migration of Item related data in Oracle PD/PIM or Oracle EBS a must.
</li><li>Adhere to a data migration strategy and usage of specific data migration tools.
</li><li>Identify risks and issues in a timely manner and escalate for resolution as needed.
</li><li>Manage data quality across different phases of the data migration and make sure that data is fit for purpose.
</li><li>Knowledge of Fusion Data Migration tools including FBDI/HDL/ADFDI and Fusion Web Services.
</li><li>Work collaboratively to ensure data is cleansed in a timely manner.
</li><li>Substantial experience working with databases and ETL tools capable of data cleansing.
</li><li>Perform data migration audit, reconciliation and exception reporting.
</li><li>Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements.
</li><li>Work across multiple functional work streams to understand data usage and implications for data migration.
</li><li>Support initiatives for data integrity and governance. Perform source data identification and analysis to manage source to target data mapping.
</li>Managing master and transactional data, including creation, updates, and deletion.<br>
<li>
</li></ul><p></p><p><b>Requirements </b><b>:
</b></p><ul><li>Bachelor's Degree in Information Technology, Process Management or related degree or experience
</li><li>At least 4 years of combined experience in item/product data migration specifically extract, transform and load.
</li><li>Candidates should have 2&amp;#43; years of experience in Oracle Fusion and Oracle EBS data migration roles.
</li><li>Business Knowledge: Demonstrates strong knowledge of current and possible future policies, practices, trends, technology, and information related to the business and the organization.
</li><li>Communication: Demonstrates excellent listening and communication skills (written and verbal)
</li><li>Initiative : Works independently and is highly motivated to initiate and accept new challenges
</li><li>Judgment/Decision Making : Makes solid decisions based on a mixture of analysis, wisdom, experience, and judgment.
</li><li>Managing &amp; Adapting to Change : Readily adapts to changes in priority of initiatives and overall strategic direction within a multi-plan, geographically widespread organization.
</li><li>Professionalism : Exhibits appropriate attributes in all aspects of performance and demeanor
</li><li>Teamwork : Organizes and directs effective teams at the cross-functional level that consistently achieve stated goals
</li><li>Results Oriented : Bottom-line oriented and can be counted on to consistently meet and exceed goals.</li></ul></div>

Application Development & Support Analyst

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