application support analyst

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

Barclays

<div><p>Join us as an Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.<br>
<br>
To be successful as an Application Support Analyst you should have experience with:</p><ul><li>
ITIL awareness &ndash; Incident and problem management, stake holder management etc. Production Support , Run the Bank Experience</li><li>
Understanding applications written in React, troubleshooting APIs</li><li>
Relational Database ( MS SQL , Oracle, Maria DB ) or Amazon RDS</li><li>
Job scheduling tools : Autosys or TWS</li><li>
Unix (must) , Shell / Perl scripting, and Python scripting ( desirable ).</li><li>
Basics of administration of Linux and Windows servers</li><li>
SQL/ PL-SQL knowledge, ability to understand DB optimization plans, performance tuning</li><li>
Experience with monitoring tools (anyone of - App Dynamics , ITRS Geneos , Wiley Introscope, Grafana )</li><li>
Dev Ops exposure : Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.</li><li>
Big Data ,Hadoop ( HDFS , MapReduce) support and implementation, understanding Hadoop clusters ,loading data from disparate data sets, managing hBase</li><li>
ETL support experience(either one of AbInitio or Informatica exp desired)</li><li>
Very good communication skills</li><li>
Flexible to work in shifts and weekend on calls on rotation.</li><li>
Understanding of on prem, public/ private cloud , SAAS setups.</li><li>
Basic exposure to risk and control policies for financial institutions</li><li>
Service transition process</li><li>
Experience in reducing manual tasks, automation implementation</li></ul><p></p><p>
Some other highly valued skills may include:</p><ul><li>
Experience with Apache Kafka , Camunda</li><li>
AWS support experience / certification ( solution architect)</li><li>
Technical documentation experience</li><li>
Exposure to AI / ML models</li></ul><p></p><p>
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.</p><p><br>
This role is based in Pune.</p>
<p><b>
Purpose of the role</b></p><p>
To effectively monitor and maintain the bank&rsquo;s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.</p><p></p><p><b>
Accountabilities</b></p><ul><li>
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.</li><li>
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.</li><li>
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.</li><li>
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.</li><li>
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.</li><li>
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.</li><li>
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.</li></ul><p></p><p><b>
Analyst Expectations</b></p><ul><li>
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li><li>
Requires in-depth technical knowledge and experience in their assigned area of expertise</li><li>
Thorough understanding of the underlying principles and concepts within the area of expertise</li><li>
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li><li>
Will have an impact on the work of related teams within the area.</li><li>
Partner with other functions and business areas.</li><li>
Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li><li>
Escalate breaches of policies / procedure appropriately.</li><li>
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li><li>
Advise and influence decision making within own area of expertise.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li><li>
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li><li>
Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li><li>
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li><li>
Guide and persuade team members and communicate complex / sensitive information.</li><li>
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li></ul><p></p><p>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</p></div>

M squared

<div>
 <p>
  <strong>
   Purpose:
  </strong>
 </p>
 <p>
  Application Support Analyst will be responsible for supporting, maintaining, and enhancing the company&rsquo;s Odoo systems and related applications. The role involves troubleshooting, user support, collaboration with IT teams and vendors, and ensuring smooth system performance. The ideal candidate should have a strong background in ERP systems, preferably within the real estate market, and excellent organizational and communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Troubleshoot and resolve technical issues or queries related to Odoo systems.
  </li>
  <li>
   Collaborate with IT team and stakeholders to ensure smooth integration and operation of Odoo systems with other applications and platforms.
  </li>
  <li>
   Communicate with the software vendor to report bugs, request enhancements, or escalate critical issues.
  </li>
  <li>
   Provide training and guidance to company users on effective and efficient use of Odoo systems.
  </li>
  <li>
   Ensure day-to-day delivery and performance of ERP and non-ERP applications and services (internally and through 3rd party), driving continuous improvement and control.
  </li>
  <li>
   Document and update procedures, manuals, and best practices for the Odoo system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree in Computer Science, Business/Administration, Information Systems, or related field.
  </li>
  <li>
   3+ years of experience working with Odoo and other ERP systems, preferably in the real estate industry.
  </li>
  <li>
   Strong organizational skills with the ability to prioritize multiple projects and objectives in a rapidly changing environment.
  </li>
  <li>
   Fluent in spoken and written English and local language.
  </li>
  <li>
   Excellent problem-solving, communication, and stakeholder management skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Vena Solutions

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
This role will be working out of our Indore office 5 days a week.</b><br>
<br>
We believe that understanding and valuing our customers is the key to success. As Vena&rsquo;s Application Support Analyst, you will be responsible for creating a World Class customer experience with every customer interaction. The day-to-day will include assisting customers with product related questions, troubleshooting technical issues, providing guidance and recommendations, engaging internal teams to drive issues to resolution, and more.We are looking for an individual who aims to provide constant value to our customers while looking for ways to improve our Support offering. The Application Support Analyst will be a dependable, agile, adaptive, self-starter. Are you ready to work in a fast-paced, exciting environment that will challenge you each day and contribute to your personal and professional growth?</div><h3 class="jobSectionHeader"><b><br>
How You'll Make an Impact</b></h3><br>
<ul>
<li>
Become an expert in the Vena application, Microsoft Excel, and more</li>
<li>Prioritize and resolve a high volume of customer requests within Service Level Agreements (SLAs) and ensure interactions result in high customer satisfaction scores</li>
<li>Assist customers with product related questions, troubleshoot technical issues, provide technical guidance and recommendations</li>
<li>Support customers via multiple channels, including but not limited to, email, chat, phone, and web-sessions</li>
<li>Clearly set and communicate expectations to customers and internal stakeholders</li>
<li>Manage customer expectations regarding issue priority, resolution time, and suitability of workaround provided</li>
<li>Provide timely updates and remain responsive throughout a request</li>
<li>Collaborate with and engage internal teams to drive issues to resolution</li>
<li>Proactively monitor for emerging patterns and raise awareness around customer feedback and challenges</li>
<li>Creating Knowledge base articles, internal guides, and other team assets, as required</li>
<li>85% is spent on resolving customer issues</li>
<li>5% in meetings (1:1, team huddles etc.)</li>
<li>10% ongoing training</li></ul><br>
<h3 class="jobSectionHeader"><b>
We'd Love to See</b></h3><br>
<ul>
<li>
1+ year of technical support experience</li>
<li>Information Systems, Information Technology, or equivalent experience</li>
<li>Knowledge of SQL, SQL Server, and cube technology and advanced experience in Microsoft Excel, including macros, VBA, Pivot tables</li>
<li>Excellent troubleshooting, problem-solving, time management and organization skills</li>
<li>Ability to learn quickly and respond to changing customer needs and demands</li>
<li>Exceptional written and verbal communication</li>
<li>Comfortable with shift work</li>
</ul><div>
<br>
<ul><li><i>Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.</i></li></ul></div><br>
<h3 class="jobSectionHeader"><b>
About Vena Solutions</b></h3><div>
At Vena, we&rsquo;re reimagining how businesses plan and grow: powered by data, collaboration, and innovation<br>
<br>
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we&rsquo;re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.<br>
<br>
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect &amp; Authenticity and Execution Excellence) and are driven by our mission</div><div></div><div><br>
We&rsquo;re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we&rsquo;d love for you to be part of it<br>
</div><div>We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support &amp; 401k Matching Programs.</div><div>
Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we&rsquo;re here to invest in it!</div><div>
Your well-being = our priority! Great health &amp; dental plans, wellness sessions (virtual &amp; in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.</div><div>
Vena is everywhere you are! With offices in <b>Toronto</b>, <b>London</b>, and <b>Indore</b>, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!</div><div>
Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.</div><div>
We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.</div><div>
At Vena, we don&rsquo;t just keep up, we're leading the way!<br>
<br>
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.<br>
<br>
By fostering a culture of curiosity, innovation, and responsible use, we&rsquo;re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.</div><div></div><ul><li><br>
&#65039;YouTube</li></ul><b>
 </b>LinkedIn<br>
GlassDoor</div>

S.P. Richards

<div><div><b>Summary:</b> The Application Support Analyst I role is responsible for the research and resolution of second level service incidents, operational tasks, system configuration and setup for third party and internally-developed applications. This individual will be responsible for providing both functional and technical support of several critical business and operational applications. This individual must efficiently manage multiple assignments with a sense of urgency, structure, and attention to detail to ensure business continuity. They should possess advanced troubleshooting, problem solving and analytical skills. In addition, this position will provide ongoing guidance and training to Help Desk Technicians.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b> (include the following. Other duties may be assigned.)</div><div><ul><li>
Responsible for the analysis, troubleshooting and resolution of second and third level service desk incidents while adhering to departmental procedures</li><li>
Partner with the Operations and Application teams to ensure that problems are resolved in an efficient and timely manner</li><li>
QA applications and/or application changes in compliance with software development life cycle (SDLC) procedures. Also, ensure the steps taken do not have a negative effect on the production environment.</li><li>
Possess the ability to write ad hoc queries for data analysis and troubleshooting purposes</li><li>
Troubleshoot and resolve application issues from the server perspective, utilizing logs, administration or monitoring tools, server configurations and other techniques</li><li>
Troubleshoot application integration issues, understand the supporting integration tools and data flow</li><li>
Recommend application changes or enhancements.</li><li>
Organize and prioritize tasks per an established timeline and follow-up to ensure appropriate completion</li><li>
Create and maintain documentation related to operational tasks, and troubleshooting for applications in a central repository</li><li>
Assist with the preparation of training and documentation for the first level service desk and transition the knowledge accordingly</li><li>
Assist with the preparation of training and documentation for customers both internal and external</li><li>
Possess in-depth knowledge of the supporting business process and functionality of assigned applications</li><li>
Efficiently manage and multi-task multiple assignments with a sense of urgency, structure, and attention to detail in a high paced environment</li><li>
Proactively undertake additional responsibilities</li><li>
Complete all tasks, duties and projects as assigned</li></ul></div><div></div><div><b><br>
Communication Skills</b></div><div><ul><li>
Employ effective communication within the team as well as communication with internal and external customers, management, and other Information Systems personnel. Must be able to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner.</li><li>
Develop relationships with business owners to ensure high quality services are being provided</li><li>
Ability to develop, establish and maintain effective working relationships / partnerships with customers by responding to needs &amp; exhibiting a sense of urgency</li><li>
Manage and prepare system documentation and assist in the creation of user/training documentation</li><li>
Provide regular communication on the status of assignments, requests and projects</li><li>
The ability to communicate with distribution center operations management, vendors and merchandising management. The skills to communicate in a training capacity.</li></ul></div><div><b>
Qualifications:</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><br>
Competencies:</b></div><div>
Communication</div><div>
Customer Focus</div><div>
Decision Making/Judgment</div><div>
Delivers Results</div><div>
Productivity</div><div>
Quality</div><div>
Teamwork</div><div>
Work Environment/Safety</div><div></div><div><b><br>
REQUIREMENTS</b>:</div><div><ul><li>
Excellent verbal and written communications skills.</li><li>
Computer literate. Familiar with Internet navigation and technology, Microsoft Internet Explorer and other Browsers; Microsoft Windows; Microsoft Office, Project, and Visio.</li><li>
Understanding with S.P. Richards&rsquo;s applications and Business processes is critical.</li><li>
Competence to understand technical documents and apply technical information to solve problems.</li><li>
Problem solving ability.</li><li>
Ability to work well under pressure.</li><li>
Available for occasional travel.</li></ul></div><div></div><div><b><br>
Education/Experience:</b></div><ul><li>
Four year B.S. degree in a technical discipline preferred.</li></ul><div><ul><li>
Three to four years of experience in a corporate customer service environment.</li><li>
Advanced Technical support or call center experience.</li></ul></div><div></div><div><b><br>
Language Ability:</b></div><div>
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</div><div></div><div><b><br>
Math Ability:</b></div><div>
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.</div><div></div><div><b><br>
Reasoning Ability:</b></div><div>
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.<b> </b>Ability to organize and prioritize.</div><div></div><div><b><br>
Computer Skills:</b></div><div>
Intermediate to advanced knowledge of Microsoft Office software: including Excel, Word and Email. Knowledge of Access a plus.</div><div></div><div><b><br>
Supervisory Responsibilities:</b></div><div>
None</div><div></div><div><b><br>
Work Environment:</b></div><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</div><div>
The noise level in the environment is moderate.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job</div><div></div><div><br>
While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk.</div><div></div><div><br>
The employee is occasionally required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision and ability to adjust focus.</div></div>

Application Support Analyst II

North Dakota Court System

<div><div><div><h2 class="jobSectionHeader"><b>General Summary or Purpose</b></h2></div>
<p></p><div><p><b><i>Interested applicants must submit a cover letter and resume.</i></b><br>
<br>
This Application Support Analyst I position supports Odyssey and provides general user assistance. A thorough understanding of how Odyssey works is preferred. This is a career ladder position with potential for advancement to level II and III positions.</p><b>
If you thrive on solving problems and find customer service rewarding, this opportunity may be right for you.</b><br>
<br>
<b>The Ideal Candidate:</b><br>
<ul><li>
Enjoys analytical thinking and problem-solving.</li><li>
Easily engages and communicates with empathy when interacting with customers.</li><li>
Finds it rewarding to give the customer a good experience.</li><li>
Ability to learn quickly and desire to continuously learn.</li><li>
Aptitude with technology and relating technological aspects of the problems of the users.</li></ul>
If this position interests you and you are not sure if you meet the minimum qualifications of this position, please contact John Tassava, IT Director, at (701) 328-4220 or jtassava@ndcourts.gov.</div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Major Responsibilities &amp; Essential Functions</b></h2></div>
<div><p><b>Title of Immediate Supervisor:</b> Deputy Director of Technology<br>
<b>Accountable For (Job Titles): </b>None<br>
<b>FLSA Status: </b>Non-Exempt<br>
<br>
Under the direction of the Deputy Director of Technology, the Application Support Analyst I is responsible for assisting users with computer hardware, technical software, and application support, and providing informational technology training and user technical support for a large user base on the court information systems and other information technology applications or systems.<br>
<br>
This position differs from the Application Support Analyst II in that the Application Support Analyst I represents the entry level within the series having the essential training and skills to perform the basic essential functions of the job but may lack experience in a court setting or in an area of computer support, technology training, or software application required to perform the full range or breadth of duties expected of a fully proficient Application Support Analyst II.</p><br>
<ul><li>
Trains or assists information technology users in the efficient and effective operation of technology tools, hardware, software, and systems:<ul><li>
Develops training plans and training manuals and materials for technology training needs of the court system.</li><li>
Creates, modifies, and updates systems, software, and manuals.</li></ul></li><li>
Provides local one-on-one support to technology users on court system applications, software, hardware, network, and other information technology applications.</li><li>
Provides software development staff with input on needs and concerns by serving on various advisory committees or by serving as a liaison between users and development staff and sharing user needs and issues impacting the development process.</li><li>
Assists users and development staff with testing of software updates and enhancements. Assists end users and development staff in the identification, creation, and testing of reports.</li><li>
Analyzes user goals and informational needs to establish a necessary information base needed for the design, implementation, and training of system enhancements.</li><li>
Attends various committee meetings to provide staff assistance to committees as needed.</li><li>
Researches and evaluates advancements in software, hardware, and court procedures as they pertain to needs and training needs of the court system.</li><li>
Assists users with computer hardware, technical software, and application support.</li><li>
Performs other duties of a comparable level or type.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications &amp; Certification or Licensing Requirements</b></h2></div>
<p></p><div><p>Requires an associate's degree and one year of experience. Any combination of education, training, or experience which demonstrates the ability to successfully complete the major responsibilities and essential functions may be substituted for the degree and experience requirements.</p>
Valid driver's license or evidence of equivalent mobility.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skill, &amp; Physical Requirements</b></h2></div>
<p></p><div><p><b>Knowledge Requirements:</b></p><ul><li>
Basic knowledge of personal computers, personal computer applications, and productivity software including the Windows operating system, Microsoft Office, Corel Office, Outlook, PowerPoint, and other common productivity and office software applications.</li><li>
Basic knowledge of the principles, methods, and techniques of assessing training needs, developing and sequencing of training/instructional modules and learning, and planning and implementing of technology training.</li><li>
Basic knowledge of the court system, its functions, and court administrative policies and procedures.</li><li>
Basic knowledge of the fundamental concepts, principles, practices, and trends of information technology and management applications.</li><li>
Basic knowledge of the fundamentals, principles, practices, and approaches to automated help desk operations and support.</li></ul><p><b>
Skill Requirements:</b></p><ul><li>
Skilled in the use and troubleshooting of court-specific informational systems, tools, hardware, and software applications of the court.</li><li>
Skilled in planning, developing, and implementing training programs, manuals, and instructional materials for the training of end users in the technology systems and applications of the court.</li><li>
Skilled in providing assistance to development staff in the assessing of needs for enhancements and the testing of new/revised applications or reports.</li><li>
Skilled in the use and operation of personal computers and personal computer operating software and their applications.</li><li>
Skilled in troubleshooting and solving a variety of operating problems and issues faced by users in dealing with hardware, software, or applications in use by the court system.</li><li>
Skilled in utilizing the help desk incident tracking system software and recording/monitoring all user calls for technical assistance.</li><li>
Skilled in interpersonal communication and in establishing working relationships with end users, department personnel, state, and other court personnel.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
The essential functions of the job typically require: grasping, seeing, walking, sitting, talking, some lifting, hearing, feeling, fingering, and some repetitive motions or other reasonable methods that accommodate an individual in completing the essential functions of the job.</li><li>
Work is performed in a comfortable office work environment.</li><li>
Employee is subject to some travel in the performance of the job. Employees has control over travel schedule and can adjust schedules due to adverse weather or travel conditions.</li><li>
Physical requirements can typically be characterized as <b>Light Work</b>: Exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.</li></ul></div></div></div><p></p>
<br><p></p><div><div><div><div><p>The North Dakota Court System offers an excellent benefits package including employer paid family health insurance premiums, retirement contributions and generous vacation and sick leave accruals</p></div></div></div></div><p></p>

Application Support Analyst I-Bismarck

Network IT

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.<br> <br>The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.<br> <br>To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.<br> <br>Essential experience:<br> <br><ul><li>An understanding supply chain process</li><li>An understanding of warehouse and distribution process</li><li>Previous ERP support experience</li><li>A basic understanding of SQL and running SQL scripts</li><li>A basic knowledge of Linux</li><li>A basic knowledge of applications and integration</li><li>Excellent written and verbal communication skills</li></ul> <br>The successful Application Support Analyst will be offered a basic salary of between 30,000 to 38,000 + Company Benefits. There are excellent career prospects and training opportunities.<br> <br>The role will be site based during the probation period and then will become hybrid.

Application Support Analyst - Supply Chain

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Application Support Analyst - Supply Chain