application support analyst

HomeXpress Mortgage Corp

<div><b>Company Description</b><p><br>
HomeXpress &ndash; Your Leading Non-QM Mortgage Lender.</p><p>
Join our growing team and be part of the Top Non-QM Lender in the Business.</p><p>
We are known for closing mortgage loans with speed, ease, and convenience.</p><p>
Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, &amp; FHLMC.</p><p>
If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you.</p><p>
Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!</p><b><br>
Job Description</b><p></p><p><br>
Job Title: <b>Mortgage Application Support Analyst I</b></p><p>
Department: IT</p><p>
Reports To: LOS Manager</p><p>
FLSA Status: Non-Exempt</p><p>
Management: No</p><p>
Salary Range: $65,000 - $75,000/yr</p><p></p><p><b><br>
PRIMARY FUNCTIONS: </b>The Mortgage Application Support Analyst I provides front-line technical and operational support for mortgage origination systems, broker portals, and related applications. This role is responsible for ensuring seamless loan flow by troubleshooting issues across the loan lifecycle, supporting brokers and internal users, and maintaining system functionality within the Loan Origination System (LOS) and integrated platforms.<br>
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b>:</p><ul><li>
Serve as primary support resource for the Loan Origination System (LOS), broker portal, and integrated mortgage applications</li><li>
Troubleshoot and resolve issues related to loan submission, registration, disclosures, underwriting workflows, and loan status progression</li><li>
Support external brokers and internal users with application access, system navigation, and issue resolution</li><li>
Analyze and resolve data, workflow, and integration issues impacting loan processing and funding timelines</li><li>
Monitor system queues, error logs, and exception reports to proactively identify and resolve production issues</li><li>
Coordinate with IT, vendors, and business units to escalate and resolve system defects or outages</li><li>
Assist in user provisioning, role/security configuration, and access management within mortgage systems</li><li>
Document recurring issues, resolutions, and system behaviors to improve support efficiency and knowledge sharing</li><li>
Participate in system testing, release validation, and user acceptance testing (UAT) for LOS enhancements and updates</li><li>
Support enforcement of system controls, compliance requirements, and data integrity standards within mortgage platforms</li></ul><p><b>
DESIRED PERSONAL CHARACTERISTICS:</b></p><ul><li>
Strong sense of ownership over loan flow and user experience</li><li>
Detail-oriented with a focus on accuracy in a regulated environment</li><li>
Ability to remain calm and effective under production pressure</li><li>
Analytical thinker with strong problem-solving skills</li><li>
Customer-focused mindset, particularly in supporting brokers and sales channels</li><li>
Adaptable and open to evolving systems, workflows, and technologies</li><li>
Strong communicator able to bridge technical and business teams</li></ul><p><b>
JOB REQUIREMENTS:</b></p><ul><li>
Working knowledge of mortgage processes (loan lifecycle, underwriting, disclosures, closing)</li><li>
Experience supporting or working within a Loan Origination System (e.g., Byte, Encompass, etc.)</li><li>
Ability to troubleshoot system, workflow, and data-related issues in a production environment</li><li>
Familiarity with user access/security models and system configuration concepts</li><li>
Strong communication skills with ability to support both technical and non-technical users</li><li>
Experience working in a fast-paced, deadline-driven mortgage or financial services environment</li><li>
Proficiency with Microsoft Office 365 and general business applications</li></ul><p><b>
EDUCATION</b>:</p><ul><li>
Bachelor&rsquo;s Degree (Business, Information Systems, or related field preferred)</li></ul><p><b>
EXPERIENCE:</b></p><ul><li>
2&ndash;5 years of experience in mortgage operations, LOS support, or application support role</li></ul><p><b>
PHYSICAL REQUIREMENTS:</b></p><ul><li>
This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Mortgage Application Support Analyst I

NavitasPartners

<div><p><b>Title:</b> L2 Application Support Analyst<br>
<b>Location:</b> Chicago, IL (Hybrid)<br>
<b>Duration:</b> 11 Months</p>
<p><b>
Job Summary</b></p>
<p>
The L2 Application Support Analyst provides advanced functional and technical support for applications supporting Property &amp; Casualty (P&amp;C) insurance operations. This includes policy administration, claims, billing, underwriting, and rating systems. The role focuses on incident management, root cause analysis, issue resolution, and ensuring system stability while meeting SLA requirements.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Provide Level 2 support for P&amp;C insurance applications, including:
<ul><li>Policy Administration</li>
<li>Claims Management</li>
<li>Billing &amp; Payments</li>
<li>Underwriting &amp; Rating</li>
</ul></li><li>Analyze, troubleshoot, and resolve medium to complex production issues escalated from Level 1 support</li>
<li>Perform root cause analysis (RCA) and document long-term solutions</li>
<li>Support batch jobs, system integrations, and data interfaces (inbound/outbound)</li>
<li>Monitor application performance, logs, and alerts to proactively identify risks</li>
<li>Manage incidents and service requests using ITSM tools (e.g., ServiceNow, JIRA, Remedy)</li>
<li>Ensure adherence to SLAs and compliance standards</li>
<li>Participate in problem management and continuous improvement initiatives</li>
<li>Support change deployments, release validation, and post-deployment verification</li>
<li>Collaborate with Level 3 teams, vendors, and business users during critical incidents</li>
</ul>
<p><b>Domain Support</b></p>
<ul>
<li>Understand and support P&amp;C insurance workflows, including:
<ul><li>New business, renewals, and endorsements</li>
<li>Claims lifecycle</li>
<li>Cancellations and reinstatements</li>
<li>Premium calculation and billing</li>
</ul></li><li>Interpret business rules related to coverage, deductibles, limits, endorsements, and regulatory requirements</li>
<li>Provide timely support and clear communication to business users</li>
</ul>
<p><b>Documentation &amp; Knowledge Management</b></p>
<ul>
<li>Create and maintain runbooks, SOPs, and knowledge base articles</li>
<li>Document known issues, workarounds, and system behavior</li>
<li>Participate in knowledge transfer sessions with L1 and L3 teams</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul><li>3&ndash;6 years of IT application support experience</li>
<li>Minimum 2 years of experience in the P&amp;C insurance domain</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent experience</li>
<li>Strong SQL skills for data analysis, validation, and troubleshooting</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience with insurance core platforms (e.g., Insurity, Guidewire, Duck Creek, Majesco, or similar)</li>
<li>Exposure to cloud platforms such as AWS or Azure</li>
<li>Experience working in Agile and/or DevOps environments</li>
</ul>
<p><i>For more details reach at</i><b><i> shubham.sharma@navitassols.com</i></b><b>.</b></p></div>

L2 Application Support Analyst - ASA 0410 SS#01

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div>
The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.</div><div></div><div><b><br>
We Offer:</b></div><ul><li>Medical, Dental &amp; Vision Benefits plus, HSA &amp; FSA Savings Accounts</li><li>Supplemental Coverage &ndash; Accident, Critical Illness and Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li><li>Company paid Life and AD&amp;D Insurance, Short-Term and Long-Term Disability</li><li>Employee Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off &amp; Holidays</li></ul>
Responsibilities:
<ul><li>Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li><li>
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users</li><li>
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation</li><li>
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations</li><li>
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution</li><li>
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems</li><li>
Develops and maintains application documentation, including configuration details, support procedures, and release notes</li><li>
Participates in change management activities to ensure smooth adoption of new features and system updates</li><li>
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability</li><li>
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations</li><li>
Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.</li><li>
3&ndash;6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.</li><li>
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.</li><li>
Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.</li><li>
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance</li><li>
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.</li><li>
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.</li><li>
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.</li><li>
Ability to translate clinical and operational requirements into technical solutions and system configurations.</li><li>
Percentage of Travel: 0-20%</li><li>
Driving Position: No</li></ul><div>
**To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**</div>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range: USD $75,000.00 - $95,000.00 / Year</div>

Applications Support Analyst

Huron Consulting Group

<div><p>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.<br>
<br>
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.<br>
<br>
Joining the Huron team means you&rsquo;ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.<br>
<br>
Join our team as the expert you are now and create your future.</p><p></p>
As the Revenue Cycle Incident Analyst, you will the client support a large Electronic Health Records (EHR) implementation initiative. In this role, you will be a key problem-solver and investigator for all business and financial operations within the Oracle Health (Cerner) Millennium EHR. You will be responsible for the day-to-day analysis of system incidents related to the revenue cycle, performing data-driven root cause analysis to identify trends and underlying issues.<p></p><p>
As the Revenue Cycle Incident Analyst, you will:</p><ul><li><p>
Collaborate closely with technical teams to explain the business impact of issues and with functional end-users to communicate resolutions and workflow changes</p></li><li><p>
Leverage your problem solving ability to analyze complex data and translate technical findings in to actionable business insights</p></li><li><p>
Triage and investigate all incidents related to the revenue cycle solutions, including Patient Accounting, Charge Services, Registration, and Scheduling</p></li><li><p>
Perform data-driven root cause analysis to identify trends, systemic issues, and the underlying cause of recurring problems</p></li><li><p>
Develop clear, concise recommendations for resolution to be provided to technical and application build teams</p></li><li><p>
Collaborate with technical teams to ensure a clear understanding of the business requirements for a proposed fix</p></li><li><p>
Develop and execute functional test scenarios to validate that system fixes have resolved the reported issue without causing unintended downstream consequences</p></li><li><p>
Track the progress of incidents from initial report through final resolution and closeout, ensuring timely burndown</p></li><li><p>
Create reports and dashboards to summarize incident trends, root causes, and resolution times for leadership</p></li></ul><p></p><p>
Requirements:</p><ul><li><p>
A minimum of 3-5 years of experience in a relevant role such as application support analyst, revenue cycle analyst, or business intelligence analyst within a healthcare setting.</p></li><li><p>
Oracle Health/Cerner Expertise: Direct, hands-on experience with the Oracle Health (Cerner) Millennium platform, with a focus on revenue cycle solutions like Patient Accounting, Charge Services, Registration, or Scheduling. Domain Expertise: Demonstrated expertise in revenue cycle workflows (claims, billing, denials, charge capture).</p></li><li><p>
Must possess strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>
Communication: Excellent verbal and written communication skills, with the ability to clearly document technical issues and explain resolutions to a non-technical audience.</p></li><li><p>
Bachelor&rsquo;s degree, Master&rsquo;s preferred for senior or technical leadership roles</p></li><li><p>
Ability to analyze complex issues and support decision making</p></li><li><p>
Strong communication and collaboration skills with the ability to work effectively in dynamic, cross-functional environments</p></li><li><p>
Experience with documentation and structured reporting as well as familiarity with productivity and tracking tools</p></li><li><p>
Experience working within the DoD, Veteran&rsquo;s Health Administration (VHA) or Military Hospital System (MHS) a plus</p></li><li><p>
Must be a United States Citizen</p></li><li><p>
Candidates must comply with applicable client requirements, such as immunization and occupational health mandates</p></li><li><p>
Willingness to travel to client sites 25% of the time and perform remote work as needed</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Position Level</b></h2>
Consultant<p></p><h2 class="jobSectionHeader"><b>
Country</b></h2>
United States of America</div>

Oracle Health Revenue Cycle Incident Analyst

Kingman Regional Medical Center

<div><p><b>Staff Position Description
</b></p><p><b>Position Title: </b>HIM Applications Analyst <b>Position Code: </b>HIMApAnly-8125
</p><p><b>Department: </b>Heath Information Management <b>Safety Sensitive: </b>Yes
</p><p><b>Reports to: </b>HIM Director <b>Exempt Status: </b>Yes<br>
</p><p></p><p><b>Position Purpose:
</b></p><p>All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI&rsquo;s vision of providing the region&rsquo;s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
</p><div><div><div><div><p>The HIM Applications Analyst supports the core functions of the department, this will surround CDI, coding and operations. The analyst is responsible for maintenance of all HIM Meditech applications (CAS, HIM, SCA) as well as any third party HIM applications (CDR2/LYNX/3M). The HIM Application Analyst will be responsible for providing support and problem resolution for all HIM technical issues. This position will be a technical liaison between HIM and IS as well as other areas of the facility.
</p></div></div><br>
</div></div><p><b>Key Responsibilities </b><i>[List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
</i></p><div><div><div><div><ul><li><b>Level 1:
</b></li></ul><ul><li>Responsible for processing all HIM KACE tickets
</li></ul><p>o Will work in conjunction with IS staff as necessary to resolve tickets
</p><ul><li>Serves as the contact for provider documentation draft/cancellation requests and will process accordingly
</li></ul><ul><li>Build and maintain all HIM Meditech modules
</li></ul><p>o CAS
</p><p>o HIM
</p><p>o SCA
</p><ul><li>Assist with research and merging duplicate patient medical records as necessary (this will be in Meditech as well as legacy systems)
</li></ul><ul><li>Perform required testing/updates for all HIM applications
</li></ul><ul><li>Provide technical assistance for CDR2/Lynx/3M
</li></ul><ul><li>Responsible for the Meditech patient portal
</li></ul><p>o Serve as contact for facility and community
</p><p>o Assist users with portal access, navigation and proxy access
</p><p>o Process all proxy requests as defined in policy
</p><p>o Process all user requests
</p><ul><li>Monitor ECM folder failures
</li></ul><p>o Correct documentation information and accurately attach to patient accounts
</p><ul><li>Monitor Nuance transcription
</li></ul><p>o Correct failed documentation and process to accurately attach to patient accounts
</p><p>o Edit transcription files as requested
</p><p>o Work with transcription company in regard to any technical issues/updates/testing
</p><ul><li>Process incoming MAXMD patient documentation, ensuring that documents are consumed to the appropriate patient account
</li></ul><ul><li>Performs required APC/CPT/DRG updates in Meditech and 3M
</li></ul><ul><li>Assist in training/navigation of applications
</li></ul><ul><li>Serves as initial IT support to HIM department (all technical concerns should be communicated to HIM Application Analyst prior to contacting IT).
</li></ul><ul><li>Assists in the definition of test conditions. Helps develop accurate and complete test plans.
</li></ul><ul><li>Prioritizes tasks effectively
</li></ul><ul><li>Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
</li></ul><ul><li>This position acts as an interface and point of liaison between Health Information Management and Information Systems as well as other departments of the facility as needed.
</li></ul><ul><li>Must be organized and will work with some independence; frequently interacting with clinicians, hospital staff and others in the HIM department.
</li></ul><ul><li><b>Level 2: </b>In addition to the above responsibilities, a Level 2 HIM Applications Analyst must also perform the following:
</li></ul><ul><li>Assists in the coordination of activities and data collection with requesting providers and departments.
</li></ul><ul><li>In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.
</li></ul><ul><li><b>Level 3: </b>In addition to the above responsibilities, a Level 3 HIM Applications Analyst must also perform the following:
</li></ul><ul><li>Assists in the coordination of activities and data collection with requesting providers and departments.
</li></ul><ul><li>In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.
</li></ul><ul><li>Responsible to write detailed documentation and training materials
</li></ul><p><b>All Levels:
</b></p><p><b>Customer Service
</b></p><ul><li>Provides excellent customer service
</li></ul><ul><li>Adheres to the Behavioral Expectations Agreement.
</li></ul><ul><li>Projects and delivers an attitude of pro-active problem solving.
</li></ul><ul><li>Exhibits flexibility and innovation when working on solutions.
</li></ul><ul><li>Able to develop and maintain credibility with all customers.
</li></ul><ul><li>Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.
</li></ul><p><b>Quality of Work
</b></p><ul><li>Works with the user community in satisfying their needs. Effectively manages work orders and/or project assignments. Meets deadlines.
</li></ul><ul><li>Effectively consults with other IT personnel to determine database requirements, equipment compatibility, and operating objectives.
</li></ul><ul><li>Maintains awareness of current technology.
</li></ul><ul><li>Able to diagnose and solve problems independently
</li></ul><ul><li>Demonstrates good verbal and written communication skills; documents and reports are clear and concise.
</li></ul><ul><li>Exhibits Initiative, Organization, and Time Utilization skills.
</li></ul><p><b>Quantity of Work
</b></p><ul><li>Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.
</li></ul><ul><li>Consistently demonstrates the ability to adapt to changes in the work load. Regularly accepts additional work and always is willing to adapt to changing priorities.
</li></ul></div></div><br>
</div></div><p><b>Qualifications </b><i>[Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
</i></p><div><div><div><div><ul><li>Demonstrated high level analytic, implementation, and troubleshooting skills over a broad range of systems.
</li></ul><ul><li>Must be familiar in HIPAA\HITEC
</li></ul><p><b>Education:
</b></p><ul><li>Level 1: Associates or Bachelor&rsquo;s degree in HIM or IT strongly preferred. Certification or experience will be considered in lieu of a degree.
</li></ul><ul><li>Level 2: Associates degree in HIM or IT.
</li></ul><ul><li>Level 3: Must have a Bachelor's degree in HIM or IT.
</li></ul><p><b>Experience:
</b></p><ul><li>Level 1: A minimum of 3+ years technical application support experience, preferably in Healthcare; may consider a minimum of 3 years in patient care, ancillary or revenue cycle departments.
</li></ul><ul><li>Level 2: In addition to the above qualifications, a Level 2 HIM Applications Analyst must have a minimum of 5 years technical application support experience, preferably in Healthcare.
</li></ul><ul><li>Level 3: In addition to the above qualifications, a Level 3 HIM Applications Analyst must have a minimum of 7 years technical application support experience, preferably in Healthcare.
</li></ul></div></div><br>
</div></div><p><b>Preferences </b><i>[Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, master&rsquo;s degree)]<br>
</i></p><div></div><br>
<p><b>Special Position Requirements </b><i>[Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]
</i></p><div><div><div><div><p><b>Exposure Categories: </b>Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.
</p></div></div><br>
</div></div><p><b>Work Requirements </b><i>[Optional section: work requirements for physical or other important issues which relate to the job]
</i></p><div><div><div><div><ul><li>Ability to sit, type, and view a PC screen most of day.
</li></ul><ul><li>Must be able to stand and/or walk for periods of 2 hours or more.
</li></ul><ul><li>Must be able to lift equipment up to 50 lbs.
</li></ul><ul><li>Ability to communicate technical information to non-technical personnel.
</li></ul><ul><li>Must possess excellent verbal and written communication skills.
</li></ul><ul><li>Must be able to write detailed technical and non-technical documentation.
</li></ul><ul><li>Must have excellent customer service skills, and the ability to effectively provide training and support.
</li></ul></div></div><br>
</div></div><p><b>Date Staff Position Description Created / Revised: </b>10/31/2019; 11/25/2019</p></div>

HIM Application Analyst-8125-E

Deloitte

<div>If you are a technology visionary with a passion for transforming global tax business with digital technology, consider working with the US Tax Transformation technology team. This is an exciting opportunity to support global execution of Deloitte's tax strategy as we shift from &quot;doing digital&quot; to &quot;being digital&quot; by reimagining how we engage with our clients, deliver our services, operate our business, and create value.<br>
<br>
Recruiting for this role ends on May 31st 2026.<br>
<br>
<b>Work you'll do</b><br>
<br>
As a Technology Support Analyst II, you'll play an integral role in our Tax Transformation Support team as the individual responsible for resolving issues in collaboration with the Application Development and Infrastructure teams. The Technology Support Analyst II will be part of a global team responsible for providing 24/7 support to the clients. The Technology Support Analyst II will provide full Product Support to users via email, phone, and chat, and will be responsible to maintain product SLAs via a ticketing system for incident management.<br>
<br>
Additional responsibilities include:<br>
<ul><li>
Provide premium-level Tax Application Support to internal and external users via email, phone, and chat; maintain SLAs using a ticketing system.</li><li>
Analyze, resolve, and track support incidents or requests, collaborating with development and infrastructure teams as needed.</li><li>
Document resolutions, update knowledgebase articles, and ensure all internal processes and procedures are followed.</li><li>
Communicate promptly and professionally with users and support teams, ensuring a positive customer support experience.</li><li>
Mentor less experienced analysts, promoting adherence to standards and continuous improvement.</li><li>
Offer after-hours and on-call support as required, while maintaining confidentiality and handling multiple tasks effectively.</li></ul><br>
<b>
The Team</b><br>
<br>
Over the past several years, Deloitte Tax LLP (&quot;Deloitte Tax&quot;) has had great success in delivering technology-enabled tax services to its clients. As a result, Deloitte Tax is expanding its Tax Transformation Support Center. Tax Transformation Support focuses on assisting engagement teams and our technologists developing new service offerings and technology solutions that assist us in delivering tax services to our clients. This is an ideal opportunity to be part of a cutting-edge and innovative start-up environment within the larger Deloitte Tax organization.<br>
<br>
<b>Qualifications</b><br>
<br>
Required:<br>
<ul><li>
Bachelor's degree in computer science, computer engineering, or related field.</li><li>
Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 - 3 days per week.</li><li>
1+ year's of experience as a Technology Support Analyst with demonstrated proficiency using incident tracking systems such as ServiceNow.</li><li>
Demonstrated proficiency in maintaining comprehensive knowledgebase entries and proven experience resolving client support incidents, effectively prioritizing tasks and managing multiple assignments concurrently.
</li><li>Ability to work flexible shifts for 24/7 support coverage, including some holidays and weekends</li><li>
Ability to travel 10%, on average, based on the work you do and the clients and industries/sector you serve.</li><li>
Limited immigration sponsorship may be available.</li><li>
One of the following active accreditations obtained, in process or willing and able to obtain:</li><li><ul><li>
Licensed CPA in state of practice/primary office if eligible to sit for the CPA</li><li>
If not CPA eligible:</li><li><ul><li>
Licensed Attorney</li><li>
Enrolled Agent</li><li>
Technology Certifications:</li><li><ul><li>
AWS Certified Solutions Architect</li><li>
ITIL Certification</li><li>
Microsoft Azure</li><li>
Certified Information Systems Security Professional (CISSP)
</li><li>Certified SAFe&reg; DevOps Practitioner
</li></ul></li></ul></li></ul></li></ul>Preferred:
<br>
<ul><li>Experience implementing Robotic Process Automation (RPA) solutions and using SharePoint to build and maintain comprehensive knowledgebase entries.</li><li>
Expertise in backend technologies, including Swagger, Entity Framework, ASP.NET Web API, . NET Framework, LINQ, and SQL, supporting robust system integration.</li><li>
Working knowledge of the Agile Software Development Life Cycle, contributing to continuous process improvement.</li><li>
Previous tax support experience with excellent written and verbal communication skills, ensuring clarity and professionalism in client interactions.</li><li>
Proficiency with the MS Office suite (including Teams) and successful collaboration with both onshore and offshore teams.</li></ul><br>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $48,510 to $90,090.<br>
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You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.<br>
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Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</div>

Technology Support Analyst II - Tax Transformation

Medpace

<div>Responsibilities :
<ul><li>Serve as Subject Matter Expert (SME) for applications that support the Accounting department, as well as related processes;</li><li>
Serve as liaison between the Accounting application users and IT project teams to facilitate efficient development and support;</li><li>
Participate in the software validation process through development, review and/or execution of testing;</li><li>
Assess current state, identify customer requirements, and define future state and/or business solution based on customer needs;</li><li>
Research, gather and synthesize information;</li><li>
Provide end-user support including identifying application improvements, researching and triaging issues, and defect tracking for Accounting systems.</li></ul>
Qualifications :
<ul><li>Bachelor degree in Management Information Systems (MIS), Accounting or related field;</li><li>
2-3 years of Business Analyst experience;</li><li>
SQL experience preferred;</li><li>
High degree of professionalism;</li><li>
Works well in a team environment, focused on career growth and development</li></ul>
Medpace Overview :
<div>
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.</div>
Why Medpace?:
<div>
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.</div><div></div><div><br>
The work we&rsquo;ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.</div><div></div><div><b><br>
Cincinnati Perks</b></div><ul><li>
Cincinnati Campus Overview</li><li>
Flexible work environment</li><li>
Competitive compensation</li><li>
Company-sponsored employee appreciation events</li><li>
Employee health and wellness initiatives</li><li>
Community involvement with local nonprofit organizations</li><li>
Discounts on local sports games, fitness gyms and attractions</li><li>
Modern, ecofriendly campus with an on-site fitness center</li></ul><div></div><div><b><br>
What to Expect Next</b></div><div>
A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.</div></div>

Business Systems Analyst- Accounting

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