application support analyst

Pop-Up Talent

<div>
 
 
 Application Support Analyst
 
 
 
 New York, NY 10166
 
 
 
 
 
 We are seeking an
 
 Application Support Analyst
 
 to join our IT team supporting the
 
 Metals and Energy business
 
 . This will require collaboration with cross-functional teams to ensure smooth application operations. The role requires diligence in maintaining technical documentation and the willingness to participate in knowledge sharing to maximize team understanding and efficiency.
 
 
 
 
 
 You will play a key role in
 
 maintaining application stability, improving processes, supporting system releases, and assisting users across the trading environment.
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Provide technical support for trading applications including trade capture, market data, risk, and settlement systems
 </li>
 <li>
 Troubleshoot and resolve system issues in real-time to minimize trading disruptions
 </li>
 <li>
 Monitor applications and batch processes to ensure optimal performance
 </li>
 <li>
 Manage incident tickets and maintain technical documentation
 </li>
 <li>
 Support electronic trading systems, user access management, and trading platform connectivity
 </li>
 <li>
 Provide production support for market data platforms and vendor systems (e.g., Bloomberg, Refinitiv)
 </li>
 <li>
 Assist with system upgrades, releases, and testing activities
 </li>
 <li>
 Collaborate with IT Development and business teams to improve and automate processes
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 At least 3+ years of experience in application or technical support, preferably within financial services or trading environments
 </li>
 <li>
 Proficiency in SQL (Oracle or MS SQL Server), scripting languages (PowerShell or Python), and Windows infrastructure
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 </li>
 <li>
 Familiarity with trading systems (Openlink, FIX, Trayport, TT) is beneficial but not required
 </li>
 </ul>
 
 
 
 
 
 We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
 
 
 
 
 
 req26-00135
 
</div>

Application Support Analyst

Gibraltar Technologies LLC

<div>
 
 Title - Application Support Analyst&nbsp;&nbsp;
 
 
 Year of experience - 8+ years
 
 
 
 Location - Qatar&nbsp;
 
 
 
 
 Locally Available in Qatar
 
 
 
 
 Duration -Long term&nbsp;
 
 
 
 
 
 
 Qualifications
 
 
 Must have bachelor's degree in IT or related major
 
 
 
 
 
 Minimum Experience:
 
 
 Minimum 8-12 years of progressive experience within application support/IT operations organizations
 
 
 
 
 
 Certifications:
 
 
 Oracle and Microsoft certifications in relevant fields
 
 
 
 
 
 ITIL foundation certification (preferred)
 
 
 Azure fundamentals / Cloud certification is an advantage.
 
 
 
 
 
 Job Specific Skills:
 
 
 Ability to communicate and work with technical and non technical Audience
 
 
 Sound analytical skills with the ability to successfully troubleshoot and solve problem
 
 
 Ability to Perform ad-hoc task and analysis for the support team as needed
 
 
 Contribute to writing SQL, PLSQL, JAVA .NET code and tools to assist Level 1
 
 
 support to diagnose and resolve incidents
 
 
 Should be able to meet SLAs.
 
 
 
 Interested candidates please share the CV to
 
 careers@gt.enterprises
 
 or WhatsApp +974 3340 7417, mentioning the position you are applying.
 
 
</div>

loanDepot

<div>Position Summary:<div>
The Application Support Analyst will be responsible for the day-to-day support of loanDepot&rsquo;s critical applications. This individual will be responsible for supporting Microsoft and Mortgage Servicing apps, along with SharePoint, Dynamics and Power Apps.</div>
Responsibilities:<ul><li>
Intermediate skills in advanced Microsoft tool such as Dynamics 365 CRM, Salesforce, MS Power Apps, MS Power Workflow, MS SQL and Azure Log Analytics.</li><li>
Intermediate ability to query logs using Dynatrace and Kibana tools.</li><li>
Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.</li><li>
Effective organizational and time management skills.</li><li>
Exceptional verbal, written and interpersonal communication skills.</li><li>
Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.</li><li>
Ability to organize and prioritize work schedules on a short-term and long-term basis.</li><li>
Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.</li><li>
Ability to work with little to no supervision while performing duties.</li><li>
Ability to participate in the off-hours on-call rotation.</li><li>
Work with vendor support teams to identify the root cause and resolve issues.</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s Degree preferred, or three (3) + years&rsquo; experience working in a similar field.</li><li>
Experience in the Mortgage origination and/or servicing industry preferred.</li><li>
Experience with SQL (basic read, update &amp; insert scripting), SQL Management Studio (read, update, insert, and delete scripts), and PowerShell ++ required.</li><li>
Minimum of three (3) + years with the following technologies preferred:</li><li><ul><li>
SharePoint on Prem and Cloud experience</li><li>
Microsoft Office 365 (Visio &amp; Project a plus)</li><li>
Active Directory &ndash; OnPrem and Azure</li><li>
Ability to read and modify XML&rsquo;s/JSON</li><li>
Black Matter Technologies \ ICE LOS (Empower)</li><li>
Loan Servicing Support Experience</li></ul></li><li>
Experience supporting applications developed in Angular, React, MS technologies is preferred.</li></ul>
Why work for #teamloanDepot:<ul><li>
Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.</li><li>
Work with other passionate, purposeful and customer-centric people.</li><li>
Extensive internal growth and professional development opportunities including tuition reimbursement.</li><li>
Comprehensive benefits package including Medical/Dental/Vision.</li><li>
Wellness program to support both mental and physical health.</li><li>
Generous paid time off for both exempt and non-exempt positions.</li></ul>
About loanDepot:<div>
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. 
 
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $25.96-$38.94 per hour and will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. 
 
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div></div>

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div>
The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.</div><div></div><div> 
We Offer:</div><ul><li>Medical, Dental &amp; Vision Benefits plus, HSA &amp; FSA Savings Accounts</li><li>Supplemental Coverage &ndash; Accident, Critical Illness and Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li><li>Company paid Life and AD&amp;D Insurance, Short-Term and Long-Term Disability</li><li>Employee Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off &amp; Holidays</li></ul>
Responsibilities:
<ul><li>Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li><li>
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users</li><li>
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation</li><li>
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations</li><li>
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution</li><li>
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems</li><li>
Develops and maintains application documentation, including configuration details, support procedures, and release notes</li><li>
Participates in change management activities to ensure smooth adoption of new features and system updates</li><li>
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability</li><li>
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations</li><li>
Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.</li><li>
3&ndash;6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.</li><li>
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.</li><li>
Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.</li><li>
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance</li><li>
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.</li><li>
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.</li><li>
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.</li><li>
Ability to translate clinical and operational requirements into technical solutions and system configurations.</li><li>
Percentage of Travel: 0-20%</li><li>
Driving Position: No</li></ul><div>
**To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**</div>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range: USD $75,000.00 - $95,000.00 / Year</div>

Applications Support Analyst

ByteCrew

<div>
 
 Role Summary
 
 
 
 About the job Application Analyst (Doha, Qatar, Onsite)
 
 
 We are hiring an Application Analyst to support the client's Information Systems Department. The role bridges business and technology &mdash; gathering requirements, authoring functional specifications, supporting application configuration, and driving user acceptance for application changes and enhancements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct business requirement workshops with departmental stakeholders.
 </li>
 <li>
 Author functional specifications, process flows, and use cases.
 </li>
 <li>
 Support application configuration and parameterisation.
 </li>
 <li>
 Coordinate UAT cycles &mdash; test plan authoring, defect tracking, sign-off facilitation.
 </li>
 <li>
 Develop and deliver end-user training material and sessions.
 </li>
 <li>
 Maintain application configuration documentation and CMDB hygiene.
 </li>
 <li>
 Liaise between business users, development teams, and vendors on functional issues.
 </li>
 <li>
 Support production application releases and regression testing.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or related.
 </li>
 <li>
 4+ years' experience in business analysis or application analysis roles.
 </li>
 <li>
 Hands-on with BA tools &mdash; MS Visio, BPMN modelling, Jira, Confluence.
 </li>
 <li>
 Working knowledge of at least one enterprise application &mdash; ERP, EDMS, or CRM.
 </li>
 <li>
 Strong written communication, including ability to author bilingual (Arabic/English) documentation.
 </li>
 <li>
 ITIL v4 Foundation.
 </li>
 <li>
 Native or fluent Arabic AND professional English
 
 
 </li>
 </ul>
 
 Preferred / Nice To Have
 
 
 
 <ul>
 <li>
 IIBA ECBA / CCBA / CBAP certification.
 </li>
 <li>
 Experience with low-code platforms (Microsoft Power Platform, OutSystems).
 </li>
 <li>
 SQL fluency for data analysis.
 </li>
 <li>
 Prior experience in Qatar government or public sector.
 </li>
 </ul>
</div>

Application Analyst (Doha, Qatar, Onsite)
Doha, Qatar

Genesee Education Consultant Services

<div><h2 class="jobSectionHeader">Job Summary:</h2>
The Applications Analyst I provides problem resolution for a broad range of applications. Analyzes, maintains, and suggests improvements for current end user documentation. Participates in testing, implementation, and training of applications, enhancements, and modifications. Provides application support to those TMS serves including GISD, GenNET member districts, and shared service districts and organizations.<h2 class="jobSectionHeader">
Essential Duties (May include, but not limited to):</h2>
1. Implements plans to achieve IT goals and objectives for district and local school district staff, using various software products.
2. Implements appropriate security procedures to secure all data following Cybersecurity recommendations.
3. Designs end user documentation.
4. Identifies recommendations for software enhancements; performs testing and assists with the implementation of modifications and enhancements.
5. Maintains current knowledge with respect to relevant state-of-the-art technology, equipment and/or systems.
6. Communicates regularly with district representatives to ensure application support objectives are met.
7. Initiates contact with district representative to identify, troubleshoot, and escalate/resolve requests.
8. Recommends equipment and software needs to the Information Systems Support Supervisor, as required for information systems operation.
9. Provides technical assistance and training to district representatives in the use of information systems.
10. Assists district representatives with running/debugging a variety of reports.
11. Manages projects within Information Systems as assigned.
12. Works closely with Application Analysts II and III on software interface solutions.
13. Provides mentorship and guidance to Data Analyst and Associate Data Analyst.
14. Consistently models Win-Win leadership.
Other Duties:
1. Performs other related duties as assigned.<h2 class="jobSectionHeader"> 
Qualifications:</h2>
Education:
Bachelor&rsquo;s degree with major in Information Systems preferred. Work experience may be considered in lieu of education.
Experience:
Three (3) years of experience in an Information Systems environment with data management and application support experience preferred. Demonstrated successful application training and data manipulation experience preferred. Demonstrated successful project management experience preferred.
 Skills/Other:
Ability to learn and support systems necessary to support educational organizations. Ability to troubleshoot resolve data input, storage and/or retrieval problems. Ability to communicate effectively, both orally and in writing. Ability to analyze, interpret and manipulate data; ability to test and modifications and enhancements and communicate and train end users. Ability to interact staff in a team environment. Ability to provide a range of systems training and/or support activities for users. Knowledge of current technological developments/trends in area of expertise. Ability to communicate effectively, both orally and in writing. Capable of working in a fast-paced, dynamic environment. Must be able to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies. Strong teamwork, interpersonal communication and problem solving skills. Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and the constituent school districts in the service area. Demonstrate honesty, integrity, and professionalism at all times. Punctuality and good attendance are requirements for the position. Ability to work a flexible workday, and work week, also be part of an on-call rotation. Ability to exercise good judgment and make decisions in accordance with board policies and established administrative guidelines.<h2 class="jobSectionHeader">
Special Job Considerations:</h2>
Certification: Not Required
Type of Certification: None
Bargaining Unit: None
Salary Schedule: Contracted
Immediate Supervisor: Information Systems Support Supervisor
Supervision: None
Date: May 22, 2023</div>

Applications Analyst I

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
The CMS &amp; ATM Senior Analyst will be responsible for providing expert support and management for the Cash Management System (CMS) and Automated Teller Machines (ATM) platforms. This role involves troubleshooting, configuration, incident management, and collaboration with various stakeholders to ensure optimal system performance and reliability.
Responsibilities<ul><li><ul><li><ul><li>
Provide Level 2/3 application support for Dynamics 365 CRM.</li><li>
Troubleshoot production issues impacting customer onboarding, servicing, or complaints.</li><li>
Support incident, problem, and change management in line with ITIL and bank governance models.</li><li>
Participate in production releases, hotfixes, and post‑deployment validation.</li><li>
Coordinate with InfoSec, risk, compliance, and audit teams for critical changes.</li><li>
Maintain operational documentation, runbooks, and audit evidence.</li><li>
Experience with Logs analysis (application/server logs).
</li><li>Ability to trace issues across end-to-end systems.
</li><li>Familiar with SLA / KPI-driven environments &amp; On-call / shift-based support.
</li><li>Hands-on experience with production support &amp; incident troubleshooting</li></ul></li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
3+ years of experience in application support or systems analyst roles, preferably with CMS and ATM platforms.</li><li>
Strong knowledge of CMS and ATM systems architecture, operations, and troubleshooting.</li><li>
Experience with Level 2/3 support in banking or financial services environments.</li><li>
Familiarity with ITIL processes and change management.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Good communication and stakeholder management capabilities.</li><li>
Ability to work effectively both independently and within a team.</li><li>
Experience working with vendors and coordinating issue resolution.</li><li>
Knowledge of security standards and compliance related to ATM and payment systems is a plus.</li></ul> 

Benefits 
<ul><li>
Private Health Insurance</li><li>
Training &amp; Development</li></ul></div>

CMS & ATM Senior Analyst

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Applications Analyst I

CMS & ATM Senior Analyst