application support specialist

Jadeer

<div><p>Are you passionate about technology and ready to take your skills to the next level as part of a globally recognised leader in translation, localisation, and language technology? At <b>Future Group</b>, since1994, we have been at the forefront of innovative language solutions, serving clients in North &amp; Latin America, Europe, Asia, and MEA. We&rsquo;re expanding our team and seeking an enthusiastic professional to join us as a TMS &amp; Database Application Support Specialist. Step into a pivotal role and help us shape the future of language technology!</p><h2 class="jobSectionHeader"><b>
Unlock Your Potential as a TMS &amp; Database Application Support Specialist</b></h2><p>
At Future Group, we don&rsquo;t just adapt to the future &ndash; we create it. As a global leader, we offer an inspiring work environment, opportunities for continuous learning, and the chance to work with advanced localisation technologies. Join a forward-thinking team and help deliver innovative database and translation management system (TMS) support to our worldwide clients and teams.</p><h3 class="jobSectionHeader"><b>
What You Will Do in TMS &amp; Database Application Support</b></h3><ul>
<li>Deliver expert first and second-line support for our TMS and database platforms, troubleshooting issues efficiently and ensuring smooth daily operations.</li>
<li>Act as the main point of contact for internal teams and clients seeking technical assistance with language technology, databases, and workflow automations.</li>
<li>Monitor, maintain, and ensure the optimal performance, uptime, and security of our translation management systems and related databases.</li>
<li>Assist in managing user accounts, permissions, and integrations across multiple applications and platforms.</li>
<li>Collaborate cross-functionally with localisation, project management, and IT teams to resolve requests and improve our technology stack.</li>
<li>Document incidents, solutions, and user guides to build a comprehensive technical knowledge base.</li>
<li>Participate in system updates, releases, and the onboarding of new language technology solutions or enhancements.</li>
<li>Proactively identify areas for process improvement and automation within our translation platforms and database systems.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Skills and Experience for TMS &amp; Application Support Specialists</b></h3><ul>
<li>Strong technical acumen and proven experience supporting TMS (such as XTM, SDL Trados, Memsource, or similar platforms), databases, or SaaS applications.</li>
<li>+1 year of experience in the Technical Support field.</li>
<li>Working knowledge of SQL and basic scripting or automation tools<br>
</li>
<li>Previous experience using the AI tools.</li>
<li>Excellent communication skills in English, with the ability to explain complex technical solutions to non-technical users.</li>
<li>Exceptional troubleshooting, problem-solving, and multi-tasking abilities.</li>
<li>Experience supporting end users in a service desk or technical support environment is highly desirable.</li>
<li>Professional proficiency in any additional language is a plus but not required.</li>
<li>Detail-oriented, proactive, and willing to learn new technology platforms.</li>
</ul><h3 class="jobSectionHeader"><b>Why Grow Your Career with Future Group?</b></h3><ul>
<li>Be part of a world-leading localisation and language technology company with a global reach.</li>
<li>Collaborate with industry experts and innovative professionals in the language technology sector.</li>
<li>Enjoy competitive compensation and benefits in a supportive international environment.</li>
<li>Clear paths for career development and advancement in a rapidly evolving technology landscape.</li>
</ul><h4 class="jobSectionHeader"><b>Application and Next Steps</b></h4><p>
If you&rsquo;re energised by the prospect of supporting mission-critical translation management systems and databases for global clients, we want to hear from you. Make your mark in the exciting world of language technology at Future Group!</p><p><b>
Apply today to join our dynamic team and play a key role in connecting the world through technology and innovation.</b></p><h5 class="jobSectionHeader"><b>
About Future Group</b></h5><p>
Established in1994, Future Group is a global powerhouse in translation, localisation, and technology-driven business solutions. We empower top brands to engage audiences worldwide with innovation, excellence, and a commitment to integrity and growth.</p></div>

TMS & Database Application Support Specialist (Translation & Localization)

Confidential

<div>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Information Technology (IT)
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Application Support Specialist (
  <strong>
   Menaitech
  </strong>
  )
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  The Application Support Specialist is responsible for providing technical and operational support for business applications, with a focus on
  <strong>
   Menaitech
  </strong>
  across all its modules. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide daily support for internal users related to business applications, with a focus on all
   <strong>
    Menaitech
   </strong>
   modules.
  </li>
  <li>
   Monitor, troubleshoot, and resolve application-related issues in a timely manner.
  </li>
  <li>
   Log, track, and manage support tickets through the internal helpdesk system.
  </li>
  <li>
   Collaborate with software vendors or internal developers to escalate and resolve complex issues.
  </li>
  <li>
   Participate in testing and validation of application updates or enhancements.
  </li>
  <li>
   Train and guide users on the proper use of systems, focusing on all
   <strong>
    Menaitech
   </strong>
   modules.
  </li>
  <li>
   Document support processes, known issues, and solutions.
  </li>
  <li>
   Monitor application performance and report any incidents or service disruptions.
  </li>
  <li>
   Assist in integrating new systems or modules in coordination with the IT team.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, or a related field.
  </li>
  <li>
   Minimum of 2 years of experience in application support or a similar IT support role.
  </li>
  <li>
   Proven experience in
   <strong>
    Menaitech
   </strong>
   across all modules, such as:
  </li>
  <li>
   <strong>
    HR / Payroll
   </strong>
  </li>
  <li>
   <strong>
    Recruitment / Talent Management
   </strong>
  </li>
  <li>
   <strong>
    Performance Management
   </strong>
  </li>
  <li>
   <strong>
    Onboarding
   </strong>
  </li>
  <li>
   <strong>
    Time &amp; Attendance
   </strong>
  </li>
  <li>
   Familiarity with other enterprise systems such as ERP is a plus.
  </li>
  <li>
   Proficiency in Microsoft Excel and other Office tools.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Ability to communicate effectively with both technical and non-technical users.
  </li>
  <li>
   Fluent in English (Arabic is a plus).
  </li>
 </ul>
 <p>
 </p>
</div>


Application Specialist

Jari Solutions

<div>
 The General Systems Specialist provides support for cross-platform applications, manages system integrations, and ensures accurate reporting across IT systems. This role focuses on maintaining system functionality, managing integrations, and producing reliable operational reports.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide support for cross-platform applications.
  </li>
  <li>
   Manage and monitor system integrations between different software platforms.
  </li>
  <li>
   Generate, analyze, and maintain operational reports.
  </li>
  <li>
   Assist with configuration, updates, and troubleshooting of applications.
  </li>
  <li>
   Maintain documentation related to systems, integrations, and reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in cross-platform application support.
  </li>
  <li>
   Experience in reporting and data analysis within IT systems.
  </li>
  <li>
   Experience in integration management between multiple applications.
  </li>
  <li>
   ITIL Foundation certification.
  </li>
 </ul>
</div>


General Systems Specialist - Riyadh

The Coca-Cola Company

<div><div><div><div><div><div><div><div>Egypt (Nasr City)
</div></div></div></div><div><div><div>Sales
</div></div></div><div><div><div>On-site
</div></div></div><div><div><div>Experienced Professionals
</div></div></div></div></div></div><div><div><div><div><div><div><div><p><b>ABOUT YOUR NEW JOB</b></p></div><p></p><div><p><br>
As a Right Execution Daily Specialist, you will be responsible for developing and maintaining system tools to stay updated with market changes. Communicate and resolve issues between BDs, checkers, and the application support team. Manage SKU portfolio changes, ensure weekly progress with the checkers team, report on RED development, and create multilingual training materials.</p></div><p></p><div><p><b><br>
ABOUT YOUR NEW JOB RESPONSIBILITIES</b></p></div><div><ul><li><div>
Communicating and resolving issues between Business Developers, checkers and Application support team.</div></li></ul></div><div><ul><li><div>
Responsible of adding and removing any changes with our SKU Portfolio.</div></li></ul></div><div><ul><li><div>
Development and maintaining system tools to stay up to date with Market changes. (Updating Mobile applications. Sales Structures).</div></li></ul></div><div><ul><li><div>
Weekly Follow up with checkers team to assure weekly and effective progress reports.</div></li></ul></div><div><ul><li><div>
Reporting and summary presentations on progress of RED development.</div></li></ul></div><div><ul><li><div>
Creation of Training Materials by multiple languages and multiple market differentiators.</div></li></ul></div><p></p><div><p><b><br>
ARE TH</b><b>ESE</b><b> YOUR SECERET INGRIDENTS</b></p></div><div><ul><li>
Bachelor's degree in business or equivalent education.</li><li>
Minimum 2-3 years of work experience in FMCG or position of the similar nature.</li><li>
English language: <b>Fluent</b> both written and spoken.</li><li>
Proficient in Microsoft Office <b>Excel</b> is a MUST.</li><li>
Preferably basic experience in <b>Power BI</b>.</li><li>
Understand FMCG business process.</li><li>
Planning, organizing &amp; time management skills.</li></ul></div></div><p></p><div><div><p><b><br>
HOW WE WILL SUPPORT YOU</b></p></div><div><ul><li><div>
You&rsquo;ll have a buddy who will introduce you to the business, your daily routines during your onboarding period.</div></li></ul></div><div><ul><li><div>
International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.</div></li></ul></div><div><ul><li><div>
4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.</div></li></ul></div><div><ul><li><div>
Competitive remuneration and social package</div></li></ul></div><p></p><div><p><b><br>
ABOUT YOUR NEW TEAM</b></p></div><div><p>
We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.</p></div><div><p>
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.</p></div><div><p>
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.</p></div><div><p>
And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.&quot;</p></div><div><p>
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.</p></div></div><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Benefits
</b></h3></div></div><div><div><div><div><div>Bonus incentives</div>
</div></div><div><div><div>Development opportunities</div>
</div></div><div><div><div>IT Equipment</div>
</div></div><div><div><div>Learning programs</div>
</div></div><div><div><div>Medical Insurance</div>
</div></div><div><div><div>Free product quota</div></div></div></div></div></div></div>

Right Execution Daily Specialist

Thermo Fisher Scientific

<div><p><b>Work Schedule</b></p>
Standard (Mon-Fri)<p></p><p><b>
Environmental Conditions</b></p>
Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)<p></p><p><b>
Job Description</b></p><p></p><p><b>
Technical Training Specialist (Process Analyzers)</b><b>
</b></p><p><b>R-01335894</b></p><p><br>
</p><p>How will you make an impact?</p><p></p><p>
As a Prima PRO &amp; SOLA iQ Trainer, you will support customers, field service engineers, and other internal groups by providing detailed training on Thermo Fisher&rsquo;s process mass spectrometry platforms. Through teaching, practical demonstrations, and clear communication, you will enable users to operate, maintain, and troubleshoot Prima PRO and SOLA iQ systems efficiently&mdash;minimizing downtime, increasing efficiency, and boosting customer happiness.</p><p></p><p>
In this role, you will receive extensive onboarding and product training to support your continued professional development. You&rsquo;ll also have opportunities to grow your career across technical training, applications, product management, sales support, and service operations. Thermo Fisher offers a comprehensive benefits package including 401k, health and vision coverage, Employee Stock Purchase Plan, employee assistance programs, and more.</p><p></p><h2 class="jobSectionHeader"><b>
What you will do:</b></h2><p></p><ul><li>
Represent Thermo Fisher Scientific professionally in all customer-facing and internal interactions.</li><li>
Conduct training sessions in person and online with a passion for the Prima PRO and SOLA iQ solutions, targeting customers, distributors, field service engineers, application specialists, and internal commercial teams.</li><li>
Facilitate hands-on instrument training covering operations, configuration, calibration, diagnostics, and maintenance procedures.</li><li>
Instruct users how to interpret analytical data, apply guidelines, and perform troubleshooting.</li><li>
Serve as an expert on Prima PRO and SOLA iQ technology, supporting FSEs and service colleagues throughout their onboarding and following training.</li><li>
Develop and continuously improve training materials such as presentations, manuals, quick-start guides, exercises, assessments, and training videos.</li><li>
Collaborate with R&amp;D, product management, and engineering to incorporate new software features, system updates, and product improvements into training programs.</li><li>
Collect learner insights, measure training efficiency, and drive continuous improvements that elevate knowledge retention and user performance.</li><li>
Maintain training schedules, trainee records, certification logs, and documentation in compliance with internal training standards.</li><li>
Support commercial teams by demonstrating product capabilities and helping address detailed technical questions during customer engagements.</li><li>
Apply Practical Process Improvement (PPI) concepts to improve training workflows, course development, and improve the effectiveness and efficiency of the training program.</li><li>
Provide support to multiple departments such as field service, technical support, and new product rollouts when required.</li></ul><p></p><h2 class="jobSectionHeader"><b>
How you will get here:</b></h2><p></p><p>
Education</p><p></p><ul><li>
Bachelor&rsquo;s degree or equivalent experience in Chemistry, Chemical Engineering, Instrumentation, Analytical Sciences, or a related technical field.</li><li>
An equivalent combination of education, technical training, military background, or professional experience may be considered.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Experience</b></h2><p></p><ul><li>
Experience with analytical instrumentation, process mass spectrometers, gas analysis systems, or similar technologies.</li><li>
Prior experience in technical training, field service, application support, technical assistance, or engineering is preferred. Over one year of field service involvement with process mass spectrometers will be an advantage.</li><li>
Experience with, maintaining, or diagnosing Prima PRO, SOLA iQ, or comparable mass spectrometry systems will be preferred.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Knowledge, Skills, Abilities</b></h2><p></p><ul><li>
Excellent verbal and written communication skills that support clear and effective training.</li><li>
Ability to engage diverse audiences and develop strong, positive customer relationships.</li><li>
Strong technical curiosity paired with the capability to grasp complex analytical ideas and communicate them clearly.</li><li>
Strong problem-solving and troubleshooting abilities, with attention to detail in diagnostics and instrument operation.</li><li>
Ability to build structured, user-friendly training materials and technical documentation.</li><li>
PC literacy including MS Office, Outlook, and experience with learning or CRM systems (e.g., SuccessFactors, Salesforce) is a plus.</li><li>
Self-motivated, organized, and able to balance multiple training schedules and priorities independently.</li><li>
Ability to travel domestically and internationally up to 60% per year, depending on business needs.</li></ul></div><p></p>

Technical Training Specialist (Process Analyzers)

Citi

<div><p><b><i>Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.</i></b></p><p></p><p>
The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
Proven experience</li><li>
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.</li><li>
Participation in some process improvements.</li><li>
Previous experience or interest in standardization of procedures and practices.</li><li>
Basic Business knowledge/ understanding of financial markets and products.</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Understands of how own sub-function integrates within the function and commercial awareness</li><li>
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence</li><li>
Good customer service, communication and interpersonal skills</li><li>
Good knowledge of the business and its technology strategy</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Knowledge of issue tracking and reporting using tools</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul><p><b><br>
Education:</b></p><p>
Bachelor&rsquo;s/University degree or equivalent experience</p><p></p><p><b>
Essential Skills:
</b></p><p>Unix, Shell Scripting</p><p>
Databases - Oracle and Mongo</p><p>
Autosys</p><p>
ITRS Geneos, AppDynamics, ELK and Grafana</p><p>
ServiceNow and Jira</p><p>
Open Shift</p><p>
Understanding of SPARK architecture</p><p></p><p><b>
Desirable Skills:</b></p><p>
IBM MQ, Tibco EMS, WebSphere</p><p>
ITIL V3 Foundation</p><p>
Exposure to Oracle GoldenGate</p><p>
Kafka</p><p>
-</p><p><b>
Job Family Group:
</b></p>Technology<p>
-</p><p><b>
Job Family:</b></p>
Applications Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Applications Support Specialist - Payments (Intermediate)

<div>
 <strong>
  <em>
   Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
   <br/>
   <br/>
  </em>
 </strong>
 The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
  </li>
  <li>
   Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  </li>
  <li>
   Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  </li>
  <li>
   Act as a liaison between users/traders, interfacing internal technology groups and vendors
  </li>
  <li>
   Participates in disaster recovery testing
  </li>
  <li>
   Participate in application releases, from development, testing and deployment into production.
  </li>
  <li>
   perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  </li>
  <li>
   Considers implications of the application of technology to the current environment.
  </li>
  <li>
   Analyzes applications to identify risks, vulnerabilities and security issues.
  </li>
  <li>
   Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  </li>
  <li>
   Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  </li>
  <li>
   Exchanges ideas and information
  </li>
  <li>
   Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  </li>
  <li>
   Performs other duties and functions as assigned in a concise and logical manner.
  </li>
  <li>
   Has the ability to operate with a limited level of direct supervision.
  </li>
  <li>
   Can exercise independence of judgement and autonomy.
  </li>
  <li>
   Acts as SME to senior stakeholders and /or other team members.
  </li>
  <li>
   Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience
  </li>
  <li>
   Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  </li>
  <li>
   Participation in some process improvements.
  </li>
  <li>
   Previous experience or interest in standardization of procedures and practices.
  </li>
  <li>
   Basic Business knowledge/ understanding of financial markets and products.
  </li>
  <li>
   Knowledge/ experience of problem Management Tools.
  </li>
  <li>
   Understands of how own sub-function integrates within the function and commercial awareness
  </li>
  <li>
   Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  </li>
  <li>
   Good customer service, communication and interpersonal skills
  </li>
  <li>
   Good knowledge of the business and its technology strategy
  </li>
  <li>
   Consistently demonstrates clear and concise written and verbal communication skills
  </li>
  <li>
   Knowledge of issue tracking and reporting using tools
  </li>
  <li>
   Effectively share information with other support team members and with other technology teams
  </li>
  <li>
   Ability to plan and organize workload
  </li>
  <li>
   Ability to communicate appropriately to relevant stakeholder
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s/University degree or equivalent experience
 <br/>
 <br/>
 <strong>
  Essential Skills:
  <br/>
  <br/>
 </strong>
 Unix, Shell Scripting
 <br/>
 <br/>
 Databases - Oracle and Mongo
 <br/>
 <br/>
 Autosys
 <br/>
 <br/>
 ITRS Geneos, AppDynamics, ELK and Grafana
 <br/>
 <br/>
 ServiceNow and Jira
 <br/>
 <br/>
 Open Shift
 <br/>
 <br/>
 Understanding of SPARK architecture
 <br/>
 <br/>
 <strong>
  Desirable Skills:
  <br/>
  <br/>
 </strong>
 IBM MQ, Tibco EMS, WebSphere
 <br/>
 <br/>
 ITIL V3 Foundation
 <br/>
 <br/>
 Exposure to Oracle GoldenGate
 <br/>
 <br/>
 Kafka
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family Group:
  <br/>
  <br/>
 </strong>
 Technology
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Job Family:
  <br/>
  <br/>
 </strong>
 Applications Support
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Time Type:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Most Relevant Skills
  <br/>
  <br/>
 </strong>
 Please see the requirements listed above.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <strong>
  Other Relevant Skills
  <br/>
  <br/>
 </strong>
 For complementary skills, please see above and/or contact the recruiter.
 <br/>
 <br/>
 ------------------------------------------------------
 <br/>
 <br/>
 <em>
  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <em>
  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 </em>
 <em>
  Accessibility at Citi.
  <br/>
  <br/>
 </em>
 <em>
  View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 </em>
</div>


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