application support specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 <br/>
 <br/>
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 <br/>
 <br/>
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ready to work in the Support team.
  </li>
  <li>
   Provide immediate response to customer inquiries in accordance with service standards.
  </li>
  <li>
   Provide support to current installed based customers.
  </li>
  <li>
   Provide the link between our customers and the InterSystems Global Support organization.
  </li>
  <li>
   Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
  </li>
  <li>
   Provide application support for the TrakCare Hospital Management System.
  </li>
  <li>
   Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
  </li>
  <li>
   Escalate Open (unresolved) problems in accordance with current policies and procedures.
  </li>
  <li>
   Conduct individual and group training, product demonstrations and workshops as required.
  </li>
  <li>
   Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  </li>
  <li>
   Be a Subject Matter Expert (SME) for TrakCare.
  </li>
  <li>
   Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  </li>
  <li>
   If required, work with our partners to identify potential changes within the parameters of the product.
  </li>
  <li>
   Participate in on-site support if required.
  </li>
  <li>
   Participate in the on call 24-hour roster service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General aptitude for solving problems and using technology to improve processes.
  </li>
  <li>
   Understanding and experience in product solutions support.
  </li>
  <li>
   Understanding and experience with Hospital Information Systems.
  </li>
  <li>
   Proven ability to think laterally and come up with innovative solutions for software product Support.
  </li>
  <li>
   Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
  </li>
  <li>
   An ability to handle multiple tasks simultaneously and within tight time constraints.
  </li>
  <li>
   Proven ability to work through problems with different customer groups achieving positive outcomes.
  </li>
  <li>
   Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
  </li>
  <li>
   Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Training:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


RCM Application Support Specialist

ClearSky Health

<div>Our hospitals provide high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve.<p></p><p>
The <b>Clinical Applications Support Specialist </b>serves as the primary support resource for all clinical applications, acting as a critical bridge between clinical operations and technology. This role is responsible for implementing, supporting, and optimizing healthcare software systems&mdash;including EHR, insurance verification, provider dictation and scheduling platforms&mdash;to ensure clinicians have the tools and training they need to deliver safe, efficient and high-quality patient care. In this role, you will partner closely with clinicians, IT teams, and vendors to troubleshoot issues, improve workflows, and support system enhancements across the clinical application ecosystem. Success requires strong clinical knowledge, technical expertise, critical thinking, and the ability to communicate effectively with both frontline staff and senior leadership in a fast-paced healthcare environment. This position must integrate company values into daily practice.</p><p></p><p><b>
Essential Functions</b></p><ul><li><p>
Serve as the primary support contact for all clinical applications.</p></li><li><p>
Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.</p></li><li><p>
Train and educate clinicians and staff on the effective, compliant use of clinical applications.</p></li><li><p>
Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.</p></li><li><p>
Support provider documentation workflows, including dictation and transcription-related functions.</p></li><li><p>
Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.</p></li><li><p>
Develop, maintain, and update application documentation, workflows, and training materials.</p></li><li><p>
Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.</p></li><li><p>
Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.</p></li><li><p>
Resolve complex issues with innovative solutions.</p></li><li><p>
Communicate issues, updates, and resolutions clearly to facility staff and senior management.</p></li><li><p>
Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership.</p></li><li><p>
Investigate and escalate incidents, troubleshoot system and software issues effectively.</p></li><li><p>
Travel regularly to facilities to provide onsite support, training, and system implementations.<br>
Participate in a 24/7 on-call rotation to provide timely after-hours support.</p></li><li><p>
Performs other duties as assigned to support overall effectiveness of the organization.</p></li></ul><p></p><p><b>
Minimum Job Requirements</b></p><p><i>
Minimum Education &amp; Experience</i></p><ul><li><p>
Bachelor&rsquo;s degree in healthcare, information technology, or a related field OR</p></li><li><p>
Minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting.</p></li><li><p>
Information technology, troubleshooting and project management experience strongly preferred.</p></li></ul><p></p><p><i>
Required Licenses, Certifications, and/or </i><i>Documentation</i></p><ul><li><p>
Must maintain acceptable driving record, current driver&rsquo;s license, and insurability.</p></li></ul><p></p><p><i>
Required Knowledge, Skills, and Abilities</i></p><ul><li><p>
Proactively learning and utilizing new technologies, concepts, and procedures as appropriate to requirements.</p></li><li><p>
Explaining/teaching, complex ideas to multiple diverse populations and skill levels, including those with limited IT and systems knowledge.</p></li><li><p>
Working with internal teams to obtain in-depth understanding of existing applications, software, systems and produce high-quality documentation.</p></li><li><p>
Managing time and priorities to meet deadlines.</p></li><li><p>
Supporting users on complex integrated systems.</p></li><li><p>
Utilizing and troubleshooting Microsoft O365 suite of applications, Windows 10, and Windows Server.</p></li><li><p>
Creating, managing, and maintaining users accounts and user attributes.</p></li><li><p>
Ability to maintain proper levels of confidentiality.</p></li><li><p>
Ability to travel as needed.</p></li><li><p>
Experience working in a team-oriented, collaborative environment.</p></li></ul></div><p></p>

Clinical Application Support Specialist Remote

Merck KGaA

<p></p><div><p>Work Your Magic with us!</p><p></p><p><br>
Ready to explore, break barriers, and discover more? We know you&rsquo;ve got big plans &ndash; so do we! Our colleagues across the globe love innovating with science and technology to enrich people&rsquo;s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.</p><p></p><p><br>
Application &amp; Service Support Specialist</p><ul><li>As Key contributor of the Middle East LWS organization, you act as the primary point of contact for clients (Distributors and End users) addressing inquiries, and providing appropriate sales and Service supports on due time to ensure customer satisfaction.</li><li>You are our scientific/ application ambassador promoting the strong image of Milli-Q as well as the importance of Pure and Ultrapure water in customer applications.</li></ul><p>
Expectations &amp; Responsibilities:</p><p>
A Product Knowledge and Sales/Service Support:</p><ul><li>Maintain/Develop in-depth knowledge of the company's products, services, and policies to provide accurate information and guidance. This includes the digital services that are actively pushed such as MyMilliQ remote access solutions. You will support key customers events and Tradeshows in which you will demonstrate your expertise.</li><li>Support Pre-sales &amp; Post sales activities in multiple aspects</li></ul><p>
o Support to select the right solutions (Equipment/ accessories and Consumables) to ensure appropriate match with customer applications and product best practices positioning</p><p>
o Clarify technical details/ specifications and review sites technical drawings when needed for new opportunities</p><p>
o Troubleshoot customer problems/warranty claims to identify its origin, try to resolve it or channel it to the right individuals You will feel responsible of the cases until complete resolution</p><p>
B Collaborate: Define and coordinate tactical plans and activities with our local partners and other departments (local or in Headquarter) to deliver strong impact on our market revenues and market share.</p><p>
C Generate Leads: Identify leads to upsell or cross-sell products and services and transfer them in a complete and a professional manner to our partners.</p><p>
D Maintain Records: Keep detailed and accurate records of customer interactions, transactions, comments, and complaints using our CRM system.</p><p>
EDUCATION:</p><p>
Degree in Chemistry, Chemical engineering, biomedical engineering with minimum 2-3 years&rsquo; experience in Laboratories or water treatment industry sales or service</p><p>
Languages:</p><p>
Arabic, English fluent</p><p>
Skills and competencies</p><p>
Ability to communicate with clients at different managerial levels in several</p><p>
Business sectors</p><p>
Ability to adapt to diversified business needs in sophisticated and dynamic</p><p>
environments like Clinical, biomedical &amp; Pharmaceutical sectors</p><p>
Ability to analyze market research findings &amp; derive solutions.</p><p>
Excellent presentation skills and Mastering of Microsoft suites (PowerPoint, Excell,&hellip;).</p><p>
Writing analytical and consistent work progress reports.</p><p>
Effectively define and analyze problems and derive quick and concrete solutions with</p><p>
execution methodology and plan.</p><p>
Location: this position is based in KSA, preferably in Riyadh or Jeddah</p><p></p><p><b><br>
What we offer: </b>We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!</p><p></p><p><br>
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!</p></div><p></p>

Application & Service Support Specialist- Based in Riyadh or Jeddah

Intellias

<div>
 <p>
  <strong>
   About US:
  </strong>
 </p>
 <p>
  Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirement:
  </strong>
 </p>
 <ul>
  <li>
   2-3 years of experience as a L2/L3 support specialist
  </li>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
  </li>
  <li>
   <strong>
    Strong experience with Magento 2.4 is a big plus
   </strong>
  </li>
  <li>
   Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
  </li>
  <li>
   Experience with MS Azure, AWS or Google Cloud will be a plus
  </li>
  <li>
   <strong>
    Hands-on experience in application or web application support
   </strong>
  </li>
  <li>
   <strong>
    Good understanding of SQL
   </strong>
  </li>
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   <strong>
    Experience with Postman
   </strong>
  </li>
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   <strong>
    Good understanding of HTTP Technologies
   </strong>
  </li>
  <li>
   <strong>
    Good TCP/IP knowledge
   </strong>
  </li>
  <li>
   Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
  </li>
  <li>
   Experience with REST API
  </li>
  <li>
   Understanding of CI/CD process and implementation experience
  </li>
  <li>
   Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
  </li>
  <li>
   Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
  </li>
  <li>
   Strong communication skills, soft skills and stress-resistance is a must
  </li>
  <li>
   Good English level is required, both spoken and written (B2)
  </li>
  <li>
   Empathy, psychology and trusted communication building skills are a plus
  </li>
  <li>
   <strong>
    The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
   </strong>
   **
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to have:
  </strong>
 </p>
 <ul>
  <li>
   Experience working in large or enterprise-level organizations
  </li>
  <li>
   Familiarity with corporate processes, compliance rules, and structured communication channels
  </li>
  <li>
   Understanding of ITSM frameworks (e.g. ITIL) and adherence to Change, Incident, and Problem Management procedures
  </li>
  <li>
   Experience operating within environments that require strict documentation, traceability, and approval flows
  </li>
  <li>
   Ability to collaborate effectively across multiple teams and departments (e.g. Development, QA, Operations, Business stakeholders)
  </li>
  <li>
   Awareness of security, privacy, and governance standards typical for global companies
  </li>
  <li>
   Strong understanding of escalation paths, reporting lines, and responsibility segregation
  </li>
  <li>
   Ability to balance speed of issue resolution with compliance to organizational policies
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Support Engineer

Accenture

<p><b>Project Role : </b>Application Support Engineer<br>
<b>Project Role Description : </b>Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
<br>
<b>Must have skills : </b>C# Programming Language<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>3</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and implementing solutions to enhance system reliability and efficiency. You will engage with stakeholders to understand their needs and ensure that the software applications function seamlessly, contributing to the overall success of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in C# Programming Language. - Strong understanding of software debugging techniques. - Experience with application performance monitoring tools. - Familiarity with database management systems and SQL. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in C# Programming Language. - This position is based at our Chennai office. - A 15 years full time education is required.</p>
<br>
15 years full time education

Application Support Engineer

Network IT

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.<br> <br>The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.<br> <br>To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.<br> <br>Essential experience:<br> <br><ul><li>An understanding supply chain process</li><li>An understanding of warehouse and distribution process</li><li>Previous ERP support experience</li><li>A basic understanding of SQL and running SQL scripts</li><li>A basic knowledge of Linux</li><li>A basic knowledge of applications and integration</li><li>Excellent written and verbal communication skills</li></ul> <br>The successful Application Support Analyst will be offered a basic salary of between 30,000 to 38,000 + Company Benefits. There are excellent career prospects and training opportunities.<br> <br>The role will be site based during the probation period and then will become hybrid.

Application Support Analyst - Supply Chain

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>Support clients in the operation, maintenance, and optimization of Oracle Cerner EHR environments. This role is designed for early-career professionals who are eager to grow their technical skills in healthcare IT while working under the mentorship of experienced consultants and technical leaders. You will gain hands-on exposure to Cerner infrastructure, system workflows, and healthcare technology best practices while contributing to meaningful client outcomes.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Support day-to-day operational and project-based activities for Oracle Cerner clinical and revenue cycle applications (e.g., PowerChart, FirstNet, SurgiNet, PathNet, Millennium applications) under the guidance of senior consultants
</p></div><div><p>Assist with application build, configuration, and maintenance, including orderables, documentation templates, clinical workflows, and rules
</p></div><div><p>Participate in system analysis to understand clinical and operational workflows and translate requirements into Cerner application solutions
</p></div><div><p>Support application testing activities, including unit testing, integrated testing, and regression testing, following established test scripts and validation procedures
</p></div><div><p>Assist in issue investigation and troubleshooting, including workflow issues, application defects, and end-user reported concerns; escalate appropriately when needed
</p></div><div><p>Support go-live, optimization, and post-go-live stabilization activities, including issue tracking and resolution support
</p></div><div><p>Develop foundational knowledge of Cerner Millennium architecture, application domains, and data flows
</p></div><div><p>Collaborate with cross-functional teams including technical, reporting, clinical, and operational stakeholders
</p></div><div><p>Interface with Oracle Cerner representatives during application troubleshooting, upgrades, or enhancement activities as directed
</p></div><div><p>Create and maintain application documentation, including build specifications, workflow diagrams, and status reports
</p></div><div><p>Participate in regular team and client meetings to communicate application status, risks, and upcoming milestones
</p></div><div><p>Ensure compliance with data security, regulatory requirements, and protected health information (PHI) standards
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Strong curiosity and desire to learn healthcare technology and EHR systems
</p></div><div><p>Self-motivated with the ability to manage time, tasks, and documentation effectively
</p></div><div><p>Ability to prioritize work, meet deadlines, and deliver high-quality results
</p></div><div><p>Collaborative, consultative mindset with the ability to work across technical and non-technical teams
</p></div><div><p>Attention to detail and commitment to accuracy in system build and documentation
</p></div><div><p>Professional integrity and accountability when working with sensitive and regulated data
</p></div><div><p>Healthcare IT exp is a MUST
</p></div></div><p>Nice to have
</p><div><div><p>Certifications
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Regular</p></div></div></div></div></div>
<br><div><div><div><p>Gurugram, India
</p></div><p>Req. VR-119995
</p></div><div></div><div><div><p>Integration Engineering
</p></div><div><p>HLS &amp; Consumer industry</p>
</div><div><p>30/12/2025
</p></div><div><p>Req. VR-119995</p></div></div></div><p></p>

Oracle Cerner EHR Systems Engineer

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