application support specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<div><div><br>
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist.<br>
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications.<br>
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality.<br>
<br>
<b>Essential Duties and Responsibilities of the Position</b><br>
User Support &amp; Training<br>
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul><br>
Incident Management &amp; Troubleshooting<br>
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul><br>
Application Support &amp; Operations<br>
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul><br>
Documentation &amp; Knowledge Management<br>
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul><br>
Continuous Improvement &amp; Optimization<br>
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul><br>
Security, Compliance &amp; Access Control<br>
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul><br>
Team Collaboration &amp; Leadership<br>
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul><br>
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<p></p><div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus.<br>
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions.<br>
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment.<br>
Experience conducting functional and system testing, including documenting results and identifying system improvements.<br>
Demonstrated work in a technical support or help desk environment supporting diverse user groups.<br>
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes.<br>
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.<br>
<br>
<b>Knowledge &amp; Skills required</b><br>
Demonstrated experience working with court case management systems or judicial technology applications.<br>
Ability to analyze, troubleshoot, and provide solutions to complex problems.<br>
Experience delivering in-person, virtual, and one-on-one training<br>
Proven ability to provide technical troubleshooting and end-user support<br>
Strong written and verbal communication skills<br>
Knowledge of functional and system testing methods and techniques.<br>
Demonstrated experience in a technical support environment.<br>
Experience using and developing SQL scripts.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<p></p><div><p><b>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:</b></p><ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div><p></p>

Application Support Specialist

Al Adyat consultancy

<p>We are looking for a detail-oriented Application Support Specialist to maintain, troubleshoot, and improve business applications. The ideal candidate will ensure system availability, resolve user issues, and support application performance to meet business needs.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support for business applications and systems.</li><li>Monitor application performance and ensure high availability.</li><li>Troubleshoot and resolve application issues in a timely manner.</li><li>Handle user requests, incidents, and service tickets.</li><li>Collaborate with development teams to resolve bugs and implement fixes.</li><li>Perform root cause analysis and document solutions.</li><li>Support application deployments, updates, and patches.</li><li>Maintain system documentation and user guides.</li><li>Ensure compliance with security policies and procedures.</li><li>Participate in on-call support when required.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>2&ndash;5 years of experience in application support or a similar role.</li><li>Strong understanding of software applications and IT systems.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Basic knowledge of databases (SQL).</li><li>Familiarity with APIs and integrations.</li><li>Good understanding of operating systems (Windows/Linux).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and teamwork skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience with cloud platforms (AWS, Azure).</li><li>Knowledge of ITIL processes.</li><li>Scripting knowledge (PowerShell, Python).</li><li>Experience in financial, healthcare, or government sectors is a plus.</li></ul><p><b>Soft Skills:</b></p><ul><li>Attention to detail</li><li>Ability to work under pressure</li><li>Strong time management</li><li>Customer-oriented mindset</li></ul><p>Pay: QAR12,000.00 - QAR14,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>application support : 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic  (Required)</li><li>English  (Required)</li></ul><p>License/Certification:</p><ul><li>degree in Computer Science (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Work Location: In person</p>

InterSystems Corporation

<div><p>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.</p>
<p>
As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.</p>
<p>
A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
<p><b>Education and Training:</b></p>
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul><br>
<p></p>
<p>
</p><div><p><b>About InterSystems</b></p>
<p>
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit <b>InterSystems.com</b>.</p></div></div>

RCM Application Support Specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 <br/>
 <br/>
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 <br/>
 <br/>
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ready to work in the Support team.
  </li>
  <li>
   Provide immediate response to customer inquiries in accordance with service standards.
  </li>
  <li>
   Provide support to current installed based customers.
  </li>
  <li>
   Provide the link between our customers and the InterSystems Global Support organization.
  </li>
  <li>
   Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
  </li>
  <li>
   Provide application support for the TrakCare Hospital Management System.
  </li>
  <li>
   Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
  </li>
  <li>
   Escalate Open (unresolved) problems in accordance with current policies and procedures.
  </li>
  <li>
   Conduct individual and group training, product demonstrations and workshops as required.
  </li>
  <li>
   Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  </li>
  <li>
   Be a Subject Matter Expert (SME) for TrakCare.
  </li>
  <li>
   Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  </li>
  <li>
   If required, work with our partners to identify potential changes within the parameters of the product.
  </li>
  <li>
   Participate in on-site support if required.
  </li>
  <li>
   Participate in the on call 24-hour roster service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General aptitude for solving problems and using technology to improve processes.
  </li>
  <li>
   Understanding and experience in product solutions support.
  </li>
  <li>
   Understanding and experience with Hospital Information Systems.
  </li>
  <li>
   Proven ability to think laterally and come up with innovative solutions for software product Support.
  </li>
  <li>
   Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
  </li>
  <li>
   An ability to handle multiple tasks simultaneously and within tight time constraints.
  </li>
  <li>
   Proven ability to work through problems with different customer groups achieving positive outcomes.
  </li>
  <li>
   Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
  </li>
  <li>
   Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Training:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


Phoenix Children's

<div><div><div><p>This position provides information systems support of specified departmental and hospital software through maintenance of all associated database tables, hardware, and any associated peripheral systems to ensure consistency between and among various integrated systems. Maintains compliance with all regulatory and procedural standards. This position receives oversight of daily work from the Lead Pharmacist Clinical Informatics and supervision of work activities from the department operations, clinical and business leadership and pharmacists. This position reports directly to the Sr. Manager of Pharmacy Services. This position does not supervise any other position.
</p></div></div><h3 class="jobSectionHeader"><b>Position Duties</b></h3>
<div><div><ul><li>Demonstrates the skills required and provides direct technical and operational execution to support build, maintenance and monitoring of pharmacy and hospital IT clinical, dispensing, and inventory management systems within the pharmacy and organization to ensure continuous function, availability, and accuracy of system databases, core functions, and interfaces.<br>
</li><div></div><li>Proactively monitors system reports and trends and provides oversight to prevent the diversion or pilferage of legend drugs or controlled substances. Ensures that all points of entry and exit of drug products are continuously evaluated and strengthened. Demonstrates a strong attention to detail when investigating and monitoring patterns or behaviors suggestive of potential drug diversion and manages the proactive diversion IT software platform Pandora V&trade;. Reports any actions related to a suspected legend drug or controlled substance diversion.<br>
</li><div></div><li>Actively investigates and resolves known or potential discrepancies or diversion of legend and/or controlled substances and proactively notifies the Chief of Pharmacy, the Pharmacist in Charge, the department leadership and/or pharmacist on duty when deviations to policy or legal statues arise and provides support to any appropriate regulatory agencies as applicable.<br>
</li><div></div><li>Proactively maintains current knowledge of pharmacy automation software and hardware advancements and monitors automated dispensing, clinical and inventory management systems operation to ensure continuous cost-effective outcomes.<br>
</li><div></div><li>Provides consultative suggestions and recommendations to department leadership for continued enhancement to revenue base through analysis of automation charges, charge capture, CDM control, and inventory management. Develops financial and inventory control reports and tools for decision support.<br>
</li><div></div><li>Actively schedules, loads, tests, and monitors results of software patches and proactively leads and participates in downtime events, recovery plans, and upgrades. Effectively executes both test and live environment activity prior to upgrades and installs to systems and ensures minimal interruption to operations and/or gaps in patient care. Troubleshoots and corrects problems in a timely manner.<br>
</li><div></div><li>Serves as a liaison between Pharmacy, Information Technology, and other hospital areas to coordinate automation technology procedures, processes, technical problem resolution, priorities, and activities for optimal efficiency and effectiveness. Recommends process changes as appropriate.<br>
</li><div></div><li>Collaborates effectively and in conjunction with all other clinical and non-clinical hospital information system specialists, educators, pharmacy staff, and leaders to coordinate and provide training, testing of application enhancements, database table build-outs, and patches to ensure activities achieve desired outcome throughout all affected systems.<br>
</li><div></div><li>Provides proactive consultative information to department leadership and recommendations for system enhancements, improvements and additions to support patient care goals and prepares financial information for budgeting purposes.<br>
</li><div></div><li>Performs miscellaneous job related duties as requested.<br>
</li></ul></div></div><div></div><h3 class="jobSectionHeader"><b>Phoenix Children's Mission, Vision, &amp; Values</b></h3>
<div><div><b>Mission</b>
<p>To advance hope, healing and the best healthcare for children and their families</p>
<b>Vision</b>
<p>Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.</p>
<p>We realize this vision by:</p>
<ul><li>Offering the most comprehensive care across ages, communities and specialties</li>
<li>Investing in innovative research, including emerging treatments, tools and technologies</li>
<li>Advancing education and training to shape the next generation of clinical leaders</li>
<li>Advocating for the health and well-being of children and families</li>
</ul><b>Values</b>
<ul><li>We place children and families at the center of all we do</li>
<li>We deliver exceptional care, every day and in every way</li>
<li>We collaborate with colleagues, partners and communities to amplify our impact</li>
<li>We set the standards of pediatric healthcare today, and innovate for the future</li>
<li>We are accountable for making the highest quality care accessible and affordable</li></ul></div></div></div>

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division:</b><br>
Campana Systems is a software development company based in Waterloo, Ontario. Our flagship product, AXIS, provides an industry-leading ERP solution for Auto Club organizations across North America.<br>
In 2014, Campana was acquired by Constellation Software Inc.'s Perseus Operating Group. As part of the Constellation family, we continue to provide the specialization and individual attention customers expect while benefiting from the support and best practices of an international provider of enterprise software.</p></div><p></p><div><p><b>
Division Link</b>: https://campana.com/</p></div><p></p><div><p><b>
The Position:</b></p></div><div><p>
Campana is looking for an Application Support Specialist (L2), who has hands on experience with customer support, or development. The role is dynamic and not limited to a single application that provides the learning opportunity on different platforms and technologies. Working out of the Contour Software Karachi office, the successful hire will collaborate with team members located in the same office as well as those located in North America.</p></div><p></p><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Provide <b>advanced L2 application support</b> across the AXIS platform, including Membership, Travel, Financials, and related modules</p></li></ul></div><div><ul><li><p><b>
Own and drive issue resolution end-to-end</b>: from intake, triage, root cause analysis, through to resolution and validation</p></li></ul></div><div><ul><li><p>
Perform <b>deep troubleshooting</b> using logs, database queries, and system behavior analysis to identify functional and technical defects</p></li></ul></div><div><ul><li><p><b>
Analyze data inconsistencies and transactional issues</b> (e.g., financial postings, batch processing, integrations) and correct or escalate as needed</p></li></ul></div><div><ul><li><p>
Collaborate closely with <b>development, QA, architecture, and product teams</b> to reproduce issues, define fixes, and validate outcomes</p></li></ul></div><div><ul><li><p><b>
Review and interpret application code</b> (where required) to support debugging and accelerate resolution</p></li></ul></div><div><ul><li><p>
Support and monitor <b>system integrations</b> (e.g., APIs, third-party platforms, data exchanges) and troubleshoot failures or data mismatches</p></li></ul></div><div><ul><li><p>
Contribute to <b>incident management and prioritization</b>, ensuring timely response to high-impact production issues</p></li></ul></div><div><ul><li><p>
Maintain clear and consistent <b>communication with internal teams and customers</b>, including status updates, root cause explanations, and resolution timelines</p></li></ul></div><div><ul><li><p>
Identify recurring issues and contribute to <b>problem management</b>, including documenting known errors and recommending long-term fixes</p></li></ul></div><div><ul><li><p>
Create and maintain <b>knowledge base articles, troubleshooting guides, and support documentation</b></p></li></ul></div><div><ul><li><p>
Support <b>performance and stability monitoring</b>, proactively identifying risks or degradation in the system</p></li></ul></div><div><ul><li><p>
Provide input on <b>process improvements, tooling, and automation opportunities</b> to increase support efficiency and reduce manual effort</p></li></ul></div><div><ul><li><p>
Participate in <b>after-hours or critical incident support</b>, when required, to ensure system reliability for customers</p></li></ul></div></div><p></p><div><div><p><b>
Required Skills and Experience:</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science</p></li></ul></div><div><ul><li><p>
5+ years of L2+ Application Support or Software Development experience, preferably in the software industry</p></li></ul></div><div><ul><li><p>
Passionate about providing remarkable service</p></li></ul></div><div><ul><li><p>
Experience in working with Agile methodologies (Kanban or SCRUM)</p></li></ul></div><div><ul><li><p>
High motivation for problem solving, with ability to learn and think critically on the fly</p></li></ul></div><div><ul><li><p>
Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service</p></li></ul></div><div><ul><li><p>
Superior communication (written and verbal) and interpersonal skills in the English language</p></li></ul></div><div><ul><li><p>
Working experience with business or ERP applications would be considered an asset</p></li></ul></div><div><ul><li><p>
Knowledge of accounting principles a plus</p></li></ul></div><div><ul><li><p>
Exposure to Databases (MySQL, SQLite, ISAM)</p></li></ul></div><div><ul><li><p>
Experience with Universe DB would be an asset</p></li></ul></div><div><ul><li><p>
Organizational skills and ability to manage multiple priorities and deadlines</p></li></ul></div><div><ul><li><p>
Determination to learn and develop continually as the business grows</p></li></ul></div><div><ul><li><p>
Ability to learn/read software code would be considered an asset</p></li></ul></div><div><ul><li><p>
Experience with Azure Cloud Environments would be an asset</p></li></ul></div><div><p>
 <b>Work Shift:</b></p></div><div><p>
6 AM to 3 PM Pacific Time (6 PM &ndash; 3 AM Pakistan Standard Time)</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Application Support Specialist (L2)

Hodgson Russ LLP

<p>We&rsquo;re looking for a passionate professional to help shape the success of our firm by delivering effective training and hands‑on application support that drives user confidence and performance. Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, is seeking a <b>Trainer/Application Support Specialist</b> to join our busy Information Technology team, resident in the Buffalo office. In this role you would be responsible for conducting end-user technology training, preparing end-user documentation, assisting the User Services Manager in all functions necessary in developing a successful training program. This position is also responsible for the development, integration, testing, and documentation of new software applications introduced to the firm.</p><p>To succeed in this role, you will need excellent communication skills, both written and verbal, and be customer focused. Associate&rsquo;s degree in Information Technology, Computer Science, or related field of study, with six years&rsquo; experience developing and delivering training in networked environment with multiple software packages. Willing to train the right candidate with less experience.</p><p>Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $59,085 to $72,481. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.</p><p>Please apply on-line by visiting our career page at www.hodgsonruss.com. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ opportunities.</p><p>Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html.</p><p>Pay: $59,085.00 - $72,481.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have more than six years&rsquo; experience developing and delivering training in networked environment with multiple software packages?</li><li>Desired salary?</li></ul><p>Work Location: In person</p>

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