application support specialist

Trimble

<div><div>Application Support Specialist: Empower the Future of MEP Construction!</div><div></div><div>
Ready to make a tangible impact on the construction industry using market-leading software? Trimble is looking for a passionate problem-solver to bridge the gap between complex technology and real-world results. As a vital liaison for our AutoBid platform, you will empower MEP professionals to build the world more efficiently while mastering cutting-edge digital construction workflows in a collaborative, forward-thinking environment.</div><div></div><div>
About Us:</div><div>
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.</div><div>
AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.</div><div></div><div>
What Makes This Role Great:</div><div>
In this role, you will be the primary technical architect of customer success, directly influencing how mechanical, electrical, and plumbing partners transition from traditional methods to sophisticated digital estimating. You will shape the future of construction technology by resolving complex software challenges and ensuring the world&rsquo;s essential infrastructure projects stay on track through your expert guidance.</div><div></div><div>
Key Exciting Responsibilities</div><ul><li>Serve as the primary support liaison, resolving complex software issues for Trimble&rsquo;s premier MEP estimating package.</li><li>Guide customers through sophisticated system setup, configuration, and implementation across diverse digital environments.</li><li>Master multi-channel communication to provide high-level technical solutions via live chat, web-based tools, and telephone.</li><li>Translate intricate technical concepts into actionable steps for users ranging from IT experts to field-based end users.</li><li>Drive product excellence by identifying root causes and collaborating on intuitive solutions for the AutoBid software suite.</li></ul><div></div><div>
Essential Skills &amp; Experience</div><ul><li>You possess a strong troubleshooting foundation in Windows, networking, and general computer systems.</li><li>You are an analytical thinker capable of making intuitive leaps to identify and resolve root cause software issues.</li><li>You have a proven ability to work autonomously and thrive in high-pressure, time-critical support environments.</li><li>You are a customer-oriented communicator with a talent for explaining technical logic to diverse audiences.</li></ul><div></div><div>
Bonus Points For:</div><ul><li>Experience within the mechanical or construction industry.</li><li>1+ years of professional experience in a technical customer support or call center environment.</li><li>Familiarity with AutoBid software or basic SQL knowledge.</li><li>Experience leveraging AI tools to enhance productivity.</li></ul><div></div><div>
Logistics:</div><div>
Location: Lake Oswego, OR or Knoxville, TN</div><div>
Schedule: Preference for 7am - 4pm PST or 10am - 7pm EST, M - F</div><div>
Travel Requirement: 0%</div><div></div><div>
Why You'll Love Working With Us</div><div>
At Trimble, we're not just a company that &quot;does good&quot;&mdash;we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.</div><div>
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.</div><div>
Collaborate with like-minded people: Our strong internal culture is a &quot;hidden gem.&quot; You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of &quot;visionary pragmatists&quot; who think boldly and build things that work.</div><div>
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often &quot;self-authored,&quot; empowering proactive &quot;doers.&quot;</div><div></div><div>
Application Support, Technical Support Engineer, MEP Estimating, AutoBid, Construction Technology, Software Troubleshooting, Customer Success, Mechanical Systems, AECO, Digital Construction.</div><div></div><div>
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.</div><div></div><div>
Hiring Range</div>
$17.55&ndash;$23.27<div>
Pay Rate Type</div>
Hourly<div></div><div>
Bonus Eligible?</div>
No<div>
Commission Eligible?</div>
No<div><br>
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.</div><div><br>
How to Apply: Please submit an online application for this position by clicking on the &lsquo;Apply Now&rsquo; button located in this posting.</div><div><br>
Application Deadline: Applications could be accepted until at least 30 days from the posting date.</div><div></div><div>
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values&mdash;Belong, Innovate, and Grow&mdash;we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at<div> https://investor.trimble.com</div>, under &ldquo;Corporate Governance.&rdquo;</div><div></div><div>
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.</div><div></div><div><div>
Trimble&rsquo;s Privacy Policy</div></div><div></div><div>
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.</div></div>

Application Support Specialist

<div>
 <p>
  Role Purpose, Key Responsibilities &amp; Duties
 </p>
 <p>
  The
  <strong>
   Applications Support Senior Specialist
  </strong>
  provides applications production support for
  <strong>
   enterprise systems
  </strong>
  and actively participates in and assists with various application-driven projects, including releases, upgrades, new implementations, user documentation, and training.
 </p>
 <p>
  The role provides coverage for change management of both internally developed and partner/vendor-provided applications and systems, ensuring that quality assurance, testing, and impact analysis are completed prior to moving changes into the
  <strong>
   business IT production environment
  </strong>
  .
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Provides advanced application support by identifying appropriate resolutions to business application operational, administrative, and support requests.
  </li>
  <li>
   Performs technical 2nd-level application support, evaluation, installation, maintenance, and support for enterprise applications.
  </li>
  <li>
   Coordinates with various business functions and teams on the implementation and maintenance of enterprise applications and systems.
  </li>
  <li>
   Collaborates with IT teams on issue resolution and application/system implementation into the production environment.
  </li>
  <li>
   Researches, recommends, and implements best practices for application and system requests and issue resolution.
  </li>
  <li>
   Participates in the development and validation of application support requirements, standard operating procedures, service level settings, escalation matrices, and incident and problem management processes.
  </li>
  <li>
   Provides guidance on application features and capabilities and assists employees in utilizing applications to meet business needs.
  </li>
  <li>
   Delivers high-quality consultation, application support, and troubleshooting for enterprise applications and systems.
  </li>
  <li>
   Utilizes established IT methodologies to conduct support requirement assessments and develop application support documentation.
  </li>
  <li>
   Develops implementation communications and production change plans to ensure smooth application delivery and ongoing support.
  </li>
  <li>
   Maintains close working relationships with application partners and vendors to identify, escalate, and resolve application issues.
  </li>
  <li>
   Implements corrective changes to existing configurations in collaboration with vendors and partners and participates in performance and release review meetings.
  </li>
  <li>
   Reviews application performance, develops configuration reports, conducts root cause analysis, and recommends corrective actions.
  </li>
  <li>
   Gathers required information, codes, and implementation packages for secure installation of application software, updates, and enhancements.
  </li>
  <li>
   Estimates application deployment efforts and maintenance activities, coordinating deployments, upgrades, and enhancements in compliance with release, change management, and security standards.
  </li>
  <li>
   Participates in customer and supplier meetings as required and identifies solutions to business application challenges and support needs.
  </li>
  <li>
   Acts as a technical subject matter expert (SME) for application support and contributes to relevant application implementation projects.
  </li>
  <li>
   Documents support activities, progress, and issue resolution in service management systems.
  </li>
  <li>
   Analyzes incident trends to prevent recurrence and implements preventive controls.
  </li>
  <li>
   Monitors supported applications to ensure production systems align with business needs, policies, procedures, and security requirements.
  </li>
  <li>
   Owns and maintains FAQs, knowledge bases, instructional videos, and self-service support resources on the internal portal.
  </li>
  <li>
   Ensures business applications and related services, processes, and outputs are secure, error-free, and compliant with applicable standards.
  </li>
  <li>
   Provides input on the future direction of enterprise applications and how they can be best utilized to support business objectives.
  </li>
  <li>
   Recommends application support best practices and contributes to the development of related services to meet current and future business needs.
  </li>
  <li>
   Contributes input related to the financials of supported applications to help prioritize implementation and support workloads.
  </li>
  <li>
   Remains current with application developments, support trends, procedures, and technology changes.
  </li>
  <li>
   Performs other duties and responsibilities as assigned.
  </li>
 </ul>
 <p>
  III. Key Competencies &amp; Skills
 </p>
 <ul>
  <li>
   3 to 5+ years of experience supporting enterprise applications, relational databases, scripting, software administration, and application support.
  </li>
  <li>
   Experience supporting applications in a multisite, complex, and matrixed enterprise environment.
  </li>
  <li>
   Strong knowledge of the application development lifecycle and enterprise system maintenance.
  </li>
  <li>
   Very good knowledge of Oracle and Microsoft platforms, enterprise mobile applications (iOS and Android), Java/XML, and HTML.
  </li>
  <li>
   Excellent interpersonal skills to establish and maintain effective working relationships with internal stakeholders, customers, and vendors.
  </li>
  <li>
   Strong written and verbal communication skills for collaboration with internal users and external partners.
  </li>
  <li>
   Strong critical thinking, problem-solving, time management, planning, and organizational skills.
  </li>
  <li>
   Ability to maintain application security and confidentiality while adhering to organizational policies and procedures.
  </li>
  <li>
   Ability to diagnose and resolve complex enterprise application issues using appropriate diagnostic tools.
  </li>
  <li>
   Ability to research and apply technical information to efficiently resolve application problems.
  </li>
  <li>
   Growth mindset with continuous improvement of technical expertise and mastery of enterprise application landscapes and technologies.
  </li>
  <li>
   Ability to communicate and promote the business value of IT security technologies, policies, standards, and procedures.
  </li>
 </ul>
</div>


ABOU GHALY MOTORS

<p></p><div><p><b>Application Support</b> the Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operation and resolving user issues in a timely and efficient manner.</p><p></p><p><b>
Responsibilities
</b></p><p></p><ul><li>Provide day-to-day support for users of the Autoline ERP system</li>
<li>Troubleshoot and resolve functional and technical issues in coordination with the vendor if needed</li>
<li>Monitor system performance and escalate critical issues promptly</li>
<li>Document solutions, known issues, and support procedures</li>
<li>Assist in user training and onboarding for ERP processes and tools</li>
<li>Support basic data updates, imports, and validations as required</li>
</ul><p><b>
Requirements</b></p><p></p><ul>
<li>
<b>Education: </b>Bachelor's degree Computer science, or any related field.</li>
<li><b>Ideal Years of Experience: </b>Fresh or less than 1 Year</li>
<li><b>Special Industry Background: </b>Automotive, Retail
</li><li><b>English Language: </b>Good
</li><li><b>Computer Applications: </b>Very Good</li></ul></div>

Mutakamela Insurance

<div>
 <p>
  <strong>
   About Mutakamela:
  </strong>
 </p>
 <p>
  <strong>
   Mutakamela Insurance
  </strong>
  is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role
  </strong>
  :
 </p>
 <p>
  The Application Support provides technical and functional support for core business applications within Mutakamela Insurance, ensuring stable, secure, and efficient operation of systems such as policy administration, claims processing, underwriting, and CRM platforms. The role is critical in troubleshooting user issues, managing application configurations, coordinating with vendors, and supporting business continuity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Challenges
  </strong>
  :
 </p>
 <ul>
  <li>
   Supporting mission-critical insurance systems with minimal downtime
  </li>
  <li>
   Managing incident escalations and communicating effectively with users
  </li>
  <li>
   Handling high volumes of tickets while maintaining service levels
  </li>
  <li>
   Supporting legacy systems and integrating with new technologies
  </li>
  <li>
   Ensuring application-related compliance (e.g., audit, data privacy) Responsibilities General-
  </li>
  <li>
   Provide first and second-line support for insurance applications and tools
  </li>
  <li>
   Log, track, and resolve incidents, service requests, and change tickets
  </li>
  <li>
   Troubleshoot system errors, bugs, and user issues; escalate as needed
  </li>
  <li>
   Conduct root cause analysis and implement corrective actions
  </li>
  <li>
   Support system configuration, testing, and upgrades
  </li>
  <li>
   Assist in user account setup, role permissions, and data access controls
  </li>
  <li>
   Work with vendors on support issues and application patches
  </li>
  <li>
   Document issue resolutions, SOPs, FAQs, and system updates
  </li>
  <li>
   Assist in application training and onboarding for end users
  </li>
  <li>
   Monitor system health, logs, performance, and scheduled jobs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Definitive:
  </strong>
 </p>
 <ul>
  <li>
   Install and maintain the performance of database servers.
  </li>
  <li>
   Develop processes for optimizing database security.
  </li>
  <li>
   Set and maintain database standards.
  </li>
  <li>
   Manage database access.
  </li>
  <li>
   Performance tuning of database systems.
  </li>
  <li>
   Install, upgrade, and manage database applications.
  </li>
  <li>
   Diagnose and troubleshoot database errors.
  </li>
  <li>
   Recommend and implement emerging database technologies and manage database reports, visualizations, and dashboards.
  </li>
  <li>
   Automation for repeating database tasks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical:
  </strong>
 </p>
 <ul>
  <li>
   Functional Requirements
  </li>
  <li>
   Application support tools (Jira, ServiceNow, Freshservice)
  </li>
  <li>
   Basic knowledge of databases (SQL queries, logs)
  </li>
  <li>
   Understanding of web-based applications and APIs
  </li>
  <li>
   Familiarity with core insurance systems (policy, claims, billing)
  </li>
  <li>
   Windows OS and basic networking knowledge
  </li>
  <li>
   Excel and reporting tools (basic data exports, validations)
  </li>
  <li>
   Exposure to cloud environments (Azure, AWS) is a plus
  </li>
  <li>
   Basic scripting or automation knowledge is a bonus (e.g., PowerShell) Education and Certifications Bachelor&rsquo;s degree in Information Technology, Computer Science, or equivalent Preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Certifications:
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   Microsoft Certified: Fundamentals or Modern Desktop
  </li>
  <li>
   Application-specific training or certifications (e.g., CRM, policy platforms)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behaviors:
  </strong>
 </p>
 <ul>
  <li>
   Values Requirements
  </li>
  <li>
   Responsiveness: Quick and clear communication with users
  </li>
  <li>
   Problem-Solving: Analytical and solution-oriented approach
  </li>
  <li>
   Teamwork: Works well with IT, business, and vendor teams
  </li>
  <li>
   Customer Service: Prioritizes user satisfaction and clarity
  </li>
  <li>
   Accountability: Follows through and takes ownership of issues
  </li>
  <li>
   Integrity: Maintains data privacy and follows compliance protocols Experiences Required
  </li>
  <li>
   1-2 years in application support or IT helpdesk environment
  </li>
  <li>
   Experience supporting insurance or financial systems is preferred
  </li>
  <li>
   Familiarity with ticketing systems, SLAs, and ITIL practices
  </li>
  <li>
   Experience in handling user support, issue tracking, and system troubleshooting
  </li>
 </ul>
 <p>
 </p>
</div>


Abou Ghaly Motors

<div>
 <strong>
  Application Support
 </strong>
 the Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operation and resolving user issues in a timely and efficient manner.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide day-to-day support for users of the Autoline ERP system
  </li>
  <li>
   Troubleshoot and resolve functional and technical issues in coordination with the vendor if needed
  </li>
  <li>
   Monitor system performance and escalate critical issues promptly
  </li>
  <li>
   Document solutions, known issues, and support procedures
  </li>
  <li>
   Assist in user training and onboarding for ERP processes and tools
  </li>
  <li>
   Support basic data updates, imports, and validations as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor's degree Computer science, or any related field
  </li>
  <li>
   Ideal Years of Experience: Fresh or less than 1 Year
  </li>
  <li>
   Special Industry Background: Automotive, Retail
  </li>
  <li>
   English Language: Good
  </li>
  <li>
   Computer Applications: Very Good
  </li>
 </ul>
</div>


ECCO Gulf Majorel Qatar

<div><b>Responsibilities</b>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA
</li><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</li><li>Creating and maintaining user manual and admin manuals
</li></ul><p>&bull; Onboarding of New Users (Supporting Application Training) &bull;</p><p>
Working with Cross-Functional Teams
</p><ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries
</li><li>Document and communicate assigned work and progress to immediate project team, and management
</li><li>Support the organization&rsquo;s project management policy, practice and methodology
</li><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
</li><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
</li><li>Leads process improvement, innovation and automation initiatives
</li><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</li><li>Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<b>Qualification, Experience &amp; Skills</b>
<ul><li>Bachelor in IT or Relevant
</li><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul><p><b>
Experience:</b></p><ul><li>Overall 12 years&rsquo; experience in similar skill set.
</li><li>Excellent verbal and written communication skills in English.
</li><li>Proficient verbal and written communication skills in Arabic (Preferred).
</li><li>Excellent customer interaction attitude and behavior
</li><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</li><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).</li></ul><p><b>
Skills Required.</b></p><ul><li>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies(Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</li></ul></div>

Senior Application Support Specialist Expert

PROZ TECHNOLOGIES

<p><b>Job Title: Sr. Specialist &ndash; Enterprise Business Applications (Treasury Systems)</b></p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> Proztec<br/><b>Job Type:</b> Full-time</p><p><b>Job Summary</b></p><p>We are looking for a Sr. Specialist &ndash; Enterprise Business Applications to support Treasury &amp; Investments applications. The role involves business analysis, vendor coordination, change management, testing (SIT/UAT), and ongoing application support.</p><p><b>Key Responsibilities</b></p><ul><li>Act as consultant for Treasury-related applications and projects.</li><li>Analyze business and technical requirements.</li><li>Prepare and review BRD/BCD documentation.</li><li>Evaluate vendor proposals to ensure requirements coverage.</li><li>Conduct SIT and coordinate UAT with business users.</li><li>Ensure resolution of UAT issues and obtain sign-offs.</li><li>Manage project documentation throughout project lifecycle.</li><li>Coordinate system readiness for UAT and production deployment.</li><li>Provide BAU support for Treasury products including Refinitiv, Bloomberg, and Finastra systems.</li><li>Liaise with business stakeholders, vendors, and internal IT teams.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Finance, or related field.</li><li>Strong experience with Treasury or Investment banking applications.</li><li>Experience in business analysis and requirements gathering.</li><li>Strong knowledge of SIT, UAT, and application lifecycle management.</li><li>Excellent stakeholder management and vendor coordination skills.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR12,000.00 - QAR18,000.00 per month</p>

Sr. Specialist – Enterprise Business Applications (Treasury Systems)

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