application support specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div><br>
<div><div><br>
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist.<br>
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications.<br>
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality.<br>
<br>
<b>Essential Duties and Responsibilities of the Position</b><br>
User Support &amp; Training<br>
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul><br>
Incident Management &amp; Troubleshooting<br>
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul><br>
Application Support &amp; Operations<br>
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul><br>
Documentation &amp; Knowledge Management<br>
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul><br>
Continuous Improvement &amp; Optimization<br>
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul><br>
Security, Compliance &amp; Access Control<br>
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul><br>
Team Collaboration &amp; Leadership<br>
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul><br>
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div>
<div><p>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<p></p><div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus.<br>
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions.<br>
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment.<br>
Experience conducting functional and system testing, including documenting results and identifying system improvements.<br>
Demonstrated work in a technical support or help desk environment supporting diverse user groups.<br>
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes.<br>
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.<br>
<br>
<b>Knowledge &amp; Skills required</b><br>
Demonstrated experience working with court case management systems or judicial technology applications.<br>
Ability to analyze, troubleshoot, and provide solutions to complex problems.<br>
Experience delivering in-person, virtual, and one-on-one training<br>
Proven ability to provide technical troubleshooting and end-user support<br>
Strong written and verbal communication skills<br>
Knowledge of functional and system testing methods and techniques.<br>
Demonstrated experience in a technical support environment.<br>
Experience using and developing SQL scripts.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Comments</b></h2></div>
<p></p><div><p><b>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:</b></p><ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div><p></p>

Application Support Specialist

InterSystems Corporation

<div><p>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.</p>
<p>
As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.</p>
<p>
A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
<p><b>Education and Training:</b></p>
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul><br>
<p></p>
<p>
</p><div><p><b>About InterSystems</b></p>
<p>
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit <b>InterSystems.com</b>.</p></div></div>

RCM Application Support Specialist

Crane 1 Services

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The IT Application Support Specialist is responsible for supporting, maintaining, and enhancing business applications used across the organization. This role focuses on Tier 1 and Tier 2 application support, including incident response and resolution, user administration, security role management, and light application configuration or customization. The position also provides backup support to IT Infrastructure Support Specialists as needed.
 <br/>
 <br/>
 The ideal candidate has strong experience supporting Sage 300 2023, a solid understanding of business application workflows, and a service-oriented approach to problem solving.
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 <strong>
  Salary: 80k-100k / yr
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 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Application Support &amp; Incident Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to, investigate, and resolve Tier 1 and Tier 2 incidents related to business applications.
  </li>
  <li>
   Diagnose application issues, identify root causes, and implement timely resolutions or workarounds.
  </li>
  <li>
   Escalate complex issues to vendors or internal technical teams when appropriate and track issues through resolution.
  </li>
  <li>
   Document incidents, resolutions, and known issues in the IT service management system.
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Administration &amp; Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create, modify, and deactivate user accounts across supported business applications.
  </li>
  <li>
   Configure and maintain security roles, permissions, and access controls in alignment with business and compliance requirements.
  </li>
  <li>
   Support onboarding and offboarding processes related to application access.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Application Configuration &amp; Minor Development
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 </strong>
 <ul>
  <li>
   Perform minor development, configuration, and customization using each application&rsquo;s native tools and configuration frameworks.
  </li>
  <li>
   Assist with application enhancements, configuration changes, and upgrades.
  </li>
  <li>
   Support testing and validation of application changes prior to deployment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supported Applications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary support for Sage 300 2023 on prem (required).
  </li>
  <li>
   Support for Sage CRM (preferred/plus).
  </li>
  <li>
   Additional support for InspectAll and FileMaker applications.
  </li>
  <li>
   Maintain functional knowledge of supported systems and related business processes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Infrastructure Support (Backup Coverage)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide backup support for IT Infrastructure Support Specialists on an as-needed basis.
  </li>
  <li>
   Assist with basic workstation, network, or hardware-related issues when required.
  </li>
  <li>
   Collaborate closely with infrastructure and security teams to ensure seamless IT operations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate system documentation, procedures, and user guides.
  </li>
  <li>
   Collaborate with business stakeholders to understand application requirements and usage.
  </li>
  <li>
   Participate in continuous improvement initiatives to enhance application reliability and user experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 to 5 years of experience supporting Sage 300 in a production environment.
  </li>
  <li>
   Experience providing Tier 1 and Tier 2 application support.
  </li>
  <li>
   Strong understanding of user administration, role-based security, and access controls.
  </li>
  <li>
   Experience with application configuration and customization using native tools (no heavy coding required).
  </li>
  <li>
   Strong troubleshooting, analytical, and problem-solving skills.
  </li>
  <li>
   Excellent communication skills with the ability to work effectively with both technical and non-technical users.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting Sage CRM.
  </li>
  <li>
   Experience with InspectAll and/or FileMaker.
  </li>
  <li>
   Familiarity with IT service management processes (incident, problem, and change management).
  </li>
  <li>
   Experience working in a multi-application business environment.
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   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills &amp; Competencies
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 </strong>
 <ul>
  <li>
   Customer-focused mindset with a commitment to service excellence.
  </li>
  <li>
   Ability to manage multiple priorities in a fast-paced environment.
  </li>
  <li>
   Strong organizational and documentation skills.
  </li>
  <li>
   Team-oriented with the ability to work independently when needed.
  </li>
 </ul>
</div>


IT Application Support Specialist

Phoenix Children's

<div><div><div><p>This position provides information systems support of specified departmental and hospital software through maintenance of all associated database tables, hardware, and any associated peripheral systems to ensure consistency between and among various integrated systems. Maintains compliance with all regulatory and procedural standards. This position receives oversight of daily work from the Lead Pharmacist Clinical Informatics and supervision of work activities from the department operations, clinical and business leadership and pharmacists. This position reports directly to the Sr. Manager of Pharmacy Services. This position does not supervise any other position.
</p></div></div><h3 class="jobSectionHeader"><b>Position Duties</b></h3>
<div><div><ul><li>Demonstrates the skills required and provides direct technical and operational execution to support build, maintenance and monitoring of pharmacy and hospital IT clinical, dispensing, and inventory management systems within the pharmacy and organization to ensure continuous function, availability, and accuracy of system databases, core functions, and interfaces.<br>
</li><div></div><li>Proactively monitors system reports and trends and provides oversight to prevent the diversion or pilferage of legend drugs or controlled substances. Ensures that all points of entry and exit of drug products are continuously evaluated and strengthened. Demonstrates a strong attention to detail when investigating and monitoring patterns or behaviors suggestive of potential drug diversion and manages the proactive diversion IT software platform Pandora V&trade;. Reports any actions related to a suspected legend drug or controlled substance diversion.<br>
</li><div></div><li>Actively investigates and resolves known or potential discrepancies or diversion of legend and/or controlled substances and proactively notifies the Chief of Pharmacy, the Pharmacist in Charge, the department leadership and/or pharmacist on duty when deviations to policy or legal statues arise and provides support to any appropriate regulatory agencies as applicable.<br>
</li><div></div><li>Proactively maintains current knowledge of pharmacy automation software and hardware advancements and monitors automated dispensing, clinical and inventory management systems operation to ensure continuous cost-effective outcomes.<br>
</li><div></div><li>Provides consultative suggestions and recommendations to department leadership for continued enhancement to revenue base through analysis of automation charges, charge capture, CDM control, and inventory management. Develops financial and inventory control reports and tools for decision support.<br>
</li><div></div><li>Actively schedules, loads, tests, and monitors results of software patches and proactively leads and participates in downtime events, recovery plans, and upgrades. Effectively executes both test and live environment activity prior to upgrades and installs to systems and ensures minimal interruption to operations and/or gaps in patient care. Troubleshoots and corrects problems in a timely manner.<br>
</li><div></div><li>Serves as a liaison between Pharmacy, Information Technology, and other hospital areas to coordinate automation technology procedures, processes, technical problem resolution, priorities, and activities for optimal efficiency and effectiveness. Recommends process changes as appropriate.<br>
</li><div></div><li>Collaborates effectively and in conjunction with all other clinical and non-clinical hospital information system specialists, educators, pharmacy staff, and leaders to coordinate and provide training, testing of application enhancements, database table build-outs, and patches to ensure activities achieve desired outcome throughout all affected systems.<br>
</li><div></div><li>Provides proactive consultative information to department leadership and recommendations for system enhancements, improvements and additions to support patient care goals and prepares financial information for budgeting purposes.<br>
</li><div></div><li>Performs miscellaneous job related duties as requested.<br>
</li></ul></div></div><div></div><h3 class="jobSectionHeader"><b>Phoenix Children's Mission, Vision, &amp; Values</b></h3>
<div><div><b>Mission</b>
<p>To advance hope, healing and the best healthcare for children and their families</p>
<b>Vision</b>
<p>Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.</p>
<p>We realize this vision by:</p>
<ul><li>Offering the most comprehensive care across ages, communities and specialties</li>
<li>Investing in innovative research, including emerging treatments, tools and technologies</li>
<li>Advancing education and training to shape the next generation of clinical leaders</li>
<li>Advocating for the health and well-being of children and families</li>
</ul><b>Values</b>
<ul><li>We place children and families at the center of all we do</li>
<li>We deliver exceptional care, every day and in every way</li>
<li>We collaborate with colleagues, partners and communities to amplify our impact</li>
<li>We set the standards of pediatric healthcare today, and innovate for the future</li>
<li>We are accountable for making the highest quality care accessible and affordable</li></ul></div></div></div>

Staffing Solutions Organization LLC (SSO)

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
<br><br>
Medicaid Long-Term Care Application Support Specialist
<br>100% Remote (Requires regional travel within the state of New Hampshire)
<br><br>
<b>Overview:</b><br>
The Regional Mobile Medicaid Application Support Specialist assists individuals across New Hampshire in understanding and completing Medicaid Long-Term Care (LTC) financial eligibility determinations and redeterminations. This role provides hands-on application support and education to individuals, families, providers, and administrators at nursing homes, assisted living facilities, hospitals, and other designated locations—primarily within Hillsborough, Rockingham, Cheshire, Grafton, or Merrimack counties.
<br>Incumbents serve as key points of contact for applicants and their families, helping improve understanding of eligibility requirements and increasing timely and complete application submissions, and supporting Facility administrative staff with
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Travel to assigned on-site locations throughout New Hampshire to support nursing home staff in and to meet with residents and families to provide hands on assistance.</li>
<li>Review pending applications assigned by the LTC Eligibility Supervisor or Nursing Facility Point of Contact for completion and compliance with state and federal requirements</li>
<li>Clearly explain complex requirements to individuals, families, and authorized representatives and assist them in completing applications during scheduled in-person or virtual appointments.</li>
<li>Guide applicants through required forms, gathering acceptable documentation, and submitting electronic and physical applications.</li>
<li>Educate applicants on Medicaid LTC financial rules, including spend down, asset transfers, spousal impoverishment, and third party liability.</li>
<li>Review submitted documentation, identify missing verifications, and support applicants with gathering missing items.</li>
<li>Provide updates to the Eligibility Supervisor and Project Management team regarding assistance provided and any process barriers encountered.</li>
<li>Uphold all State, Federal, and PCG confidentiality and security protocols.</li>
<li>Other duties as assigned.</li>
</ul>
<b>Skills & Knowledge:</b><b>Successful candidates will demonstrate:</b><br>
<ul>
<li>Ability to work independently in a remote environment with minimal in-person supervision.</li>
<li>Proficiency with Microsoft Teams, Outlook, Word, and Excel.</li>
<li>Ability to quickly learn and apply New Hampshire Medicaid LTC financial eligibility criteria to unique cases.</li>
<li>Strong communication skills, with the ability to explain processes and requirements to individuals with diverse communication and functional needs.</li>
<li>Strong customer service orientation.</li>
<li>Excellent organizational, documentation, and problem-solving skills.</li>
<li>Sensitivity and professionalism when working with diverse populations.</li>
<li>Familiarity with Federal and New Hampshire Medicaid eligibility processes. Experience with Long Term Care Eligibility requirements preferred.</li>
</ul>
Minimum Qualifications
<br><ul>
<li>Bachelor’s degree in social work, human services, business administration, or a related field; OR equivalent experience.</li>
<li>1–3 years of experience supporting individuals in long-term care, community health, case management, or related settings.</li>
<li>Ability to read, write, and speak English clearly.</li>
<li>Successful completion of a background check.</li>
<li>Private, distraction free workspace with reliable high speed internet.</li>
<li>Reliable transportation for daily travel to locations across New Hampshire.</li>
</ul>
<b>Location & Schedule:</b><br>
This is a salaried, field based role requiring daily travel to on-site locations across New Hampshire.
<br><b>Work schedule:</b> Monday–Friday, 8:00am – 4:30pm ET
<br><br>
Compensation
<br><b>Salary:</b> $50,000 annually.
<br><br>
Benefits
<br>At SSO, we invest in your health, financial security, and professional growth. Benefits include:
<br><ul>
<li>Medical, vision, and dental insurance</li>
<li>401(k) with discretionary employer match</li>
<li>Paid time off and holidays</li>
<li>Flexible spending accounts</li>
<li>Additional employee perks</li>
</ul>
Keyword Search Terms
<br>Medicaid • Long-Term Care • LTC • Application Support • Eligibility Specialist • Medicaid Eligibility • Human Services • Social Services • Case Management • Community Health • Assisted Living • Nursing Home Support • Financial Eligibility • Medicaid Redetermination • Field-Based Specialist • Onsite Support • New Hampshire Medicaid • BFA-800 • Applicant Assistance • Public Health Services • Customer Service • Documentation Review • Outreach Specialist • Mobile Specialist • Healthcare Access • Medicaid Program Support
<br><br>
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
<br><br>
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
<br><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Medicaid LTC Application Support Specialist - NH

Forvis Mazars in Qatar

<div><p><b>Responsibilities</b></p>
<p></p>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA</li></ul>
<p></p>
<ul><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document</li></ul>
<p></p>
<ul><li>Creating and maintaining user manual and admin manuals</li></ul>
<p></p>
<ul><li>Onboarding of New Users (Supporting Application Training)</li></ul>
<p></p>
<ul><li>Working with Cross-Functional Teams</li></ul>
<p></p>
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries</li></ul>
<p></p>
<ul><li>Document and communicate assigned work and progress to immediate project team, and management</li></ul>
<p></p>
<ul><li>Support the organization&rsquo;s project management policy, practice and methodology</li></ul>
<p></p>
<ul><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence</li></ul>
<p></p>
<ul><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams</li></ul>
<p></p>
<ul><li>Leads process improvement, innovation and automation initiatives</li></ul>
<p></p>
<ul><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.</li></ul>
<p></p>
<ul><li>Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<p></p>
<p><b>Qualification</b></p>
<p></p>
<ul><li>Bachelor in IT or Relevant</li></ul>
<p></p>
<ul><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
<p></p>
<p><b>Experience</b></p>
<p></p>
<ul><li>Overall, 12 years&rsquo; experience in similar skill set.
</li></ul><p></p><ul><li>Excellent verbal and written communication skills in English.</li></ul>
<p></p>
<ul><li>Proficient verbal and written communication skills in Arabic
</li></ul><p></p><ul><li>(Preferred).</li></ul>
<p></p>
<ul><li>Excellent customer interaction attitude and behavior</li></ul>
<p></p>
<ul><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.</li></ul>
<p></p>
<ul><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)</li></ul>
<p></p>
<p><b>Skill Set</b></p>
<p></p>
<p></p><p>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).</p></div><p></p>

Senior Application Support Specialist Expert

Premium Service Brands

<div><h1 class="jobSectionHeader"><b>Software Support Specialist</b></h1><div>
Reports To: Information Technology Manager</div><div>
Location- Charlottesville, VA</div><h2 class="jobSectionHeader"><b>
About Premium Service Brands</b></h2><p>
Premium Service Brands (PSB) is a leading franchisor of home service brands across North America. Our growing portfolio includes brands such as 360&deg; Painting, ProLift Garage Doors, Maid Right, Window Gang, Rubbish Works, House Doctors, Kitchen Wise, and others.</p><p>
PSB provides franchise owners with the systems, technology, and operational support needed to successfully operate and grow their businesses. Our team works closely with franchise operators to ensure they have the tools, training, and resources needed to deliver exceptional service in their local markets.</p><h2 class="jobSectionHeader"><b>
Position Overview</b></h2><p>
The Software Support Specialist provides frontline technical support to franchise owners and internal teams across the company&rsquo;s core software platforms.</p><p>
This role serves as the primary help desk resource for franchise operators, assisting with system questions, troubleshooting issues, and helping users effectively navigate the software tools that support their daily business operations.</p><p>
The position works closely with internal departments, IT partners, and software vendors to diagnose issues, resolve system challenges, and support ongoing platform improvements.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>The Software Support Specialist supports franchise owners and internal teams with system access, troubleshooting, and software guidance, including but not limited to:</li><li>Serve as the primary help desk contact for franchise owners and their teams regarding software and platform questions submitted through the ticketing system.</li><li>Troubleshoot issues related to supported business applications and assist users with resolving system errors or functionality concerns.</li><li>Assist franchise operators with software navigation, account setup, password resets, and access management across supported platforms.</li><li>Monitor incoming support requests and ensure timely response and resolution of user issues.</li><li>Identify recurring system issues and escalate technical problems to internal teams or software vendors when necessary.</li><li>Work with internal departments and external vendors to diagnose and resolve application-related issues.</li><li>Assist with testing, software updates, patches, and new feature rollouts.</li><li>Maintain system documentation, troubleshooting guides, and user support materials.</li><li>Support onboarding of new franchise locations by assisting with initial system setup and software orientation.</li><li>Provide guidance to franchise operators on best practices for using supported business systems and tools.</li><li>Support franchise operators in effectively utilizing company-approved technology platforms, helping ensure systems are used consistently across locations to support operational standards and overall business performance.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>Experience in a software support, help desk, or application support role.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to clearly communicate technical information to non-technical users.</li><li>Familiarity with cloud-based systems and SaaS platforms.</li><li>Experience supporting business applications, CRM systems, or operational software tools.</li><li>Strong organizational skills and the ability to manage multiple support requests.</li></ul><div></div><div><b><br>
Additional Requirements</b></div><div>
All candidates are subject to a criminal background screening as a condition of employment.</div><p>
Employees must be able to perform the essential functions of this position with or without reasonable accommodation.</p><p>
Equal Employment Opportunity</p><p>
Premium Service Brands is an equal opportunity employer. Employment decisions are based on merit and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification.</p></div>

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