application support specialist

Abou Ghaly Motors

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operations and timely resolution of user issues. The role requires close coordination with vendors, continuous performance monitoring, and active contribution to system documentation and user training.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide daily operational support to Autoline ERP users.
  </li>
  <li>
   Troubleshoot and resolve functional and technical issues, coordinating with the vendor when necessary.
  </li>
  <li>
   Monitor system performance and escalate critical issues promptly.
  </li>
  <li>
   Maintain documentation of solutions, known issues, and support procedures.
  </li>
  <li>
   Assist in training and onboarding users on ERP processes and tools.
  </li>
  <li>
   Support basic data updates, imports, and validations as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science or a related field.
  </li>
  <li>
   Fresh graduate or up to 1 year of relevant experience.
  </li>
  <li>
   Industry Background: Automotive or Retail (preferred).
  </li>
  <li>
   Computer Skills: Very good proficiency in computer applications and ERP systems.
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Specialist

Majan Printing & Packaging

<p>The AI Application Support Specialist is responsible for supporting, maintaining, and optimizing AI-driven systems and applications across business functions. The role bridges technical AI development with operational application support, ensuring that AI solutions and social media automation tools run efficiently, ethically, and in alignment with organizational goals.</p><p><b>Key Responsibilities:</b></p><p><b>1. AI Systems and Application Support</b></p><ul><li>Provide end-user and technical support for AI platforms and enterprise AI applications.</li><li>Monitor, troubleshoot, and resolve issues related to AI model performance, APIs, and system integrations.</li><li>Support deployment, testing, and maintenance of machine learning models in production environments.</li><li>Collaborate with AI developers, data scientists, and software engineers to enhance existing AI solutions.</li><li>Manage AI application documentation, workflows, and knowledge repositories.</li><li>Ensure uptime, reliability, and responsiveness of AI systems according to SLAs.</li></ul><p><b>2. Optimization and Compliance</b></p><ul><li>Continuously evaluate AI models to ensure ethical use, accuracy, and compliance with privacy and data protection regulations (GDPR, etc.).</li><li>Analyze system logs and user feedback to identify optimization opportunities.</li><li>Implement continuous improvement processes for model retraining and version management.</li></ul><p><b>3. AI-Driven Digital and Social Media Management</b></p><ul><li>Leverage AI tools to automate social media posting, analytics, and audience engagement.</li><li>Develop and implement AI-assisted digital marketing strategies aligned with business objectives.</li><li>Create, schedule, and monitor content across social media platforms (LinkedIn, Instagram, Facebook, X).</li><li>Utilize generative AI for content creation and optimization.</li><li>Track social media analytics and report actionable insights.</li></ul><p><b>4. Training and Enablement</b></p><ul><li>Train internal teams on effective use of AI tools, automation, and best practices.</li><li>Develop user manuals, quick-start guides, and conduct workshops.</li><li>Support digital literacy initiatives and promote responsible AI adoption.</li></ul><p><b>Key Result Areas (KRAs):</b></p><p>1. Sourcing and implementation: Source and implement AI-Driven Tools and Application for business functions</p><p>2. AI System Reliability: Optimum uptime and minimal system downtime.</p><p>3. Issue Resolution: Provide technical support and tickets shall be resolved within SLA.</p><p>4. AI Model Optimization: Regular updates and measurable improvement in model accuracy/performance.</p><p>5. Compliance &amp; Ethics: Zero violations of data privacy or AI ethics guidelines.</p><p>6. Social Media Automation: Successful implementation of AI-driven content scheduling and analytics.</p><p>7. Training &amp; Adoption: Training targeted employees to be trained and proficient in AI tools.</p><p><b>Key Performance Indicators (KPIs):</b></p><p>1. AI-Driven Applications and Tools Sourcing and implementation</p><p>a. Mapping and executing AI-Driven tools and application &ge; 4 per year</p><p>b. Tools and application sourced and implemented &ge; 4 per year</p><p>c. Upgradation of tools and applications &ge; 6 per year</p><p>2. System Support of AI application</p><p>a. Uptime &ge; 99%</p><p>b. Average resolution time per support ticket &le; 24 hours</p><p>c. Number of recurring issues resolved permanently &ge; 90%</p><p>3. AI Model Management</p><p>a. Accuracy and performance score improvement +10% quarterly</p><p>b. Frequency of model retraining and documentation updates Quarterly</p><p>4. Compliance Number of data / privacies</p><p>a. Incidents to be Zero</p><p>b. Adherence to audit/compliance reports 100%</p><p>5. Social Media Management Engagement rate</p><p>a. Growth across platforms +15% quarterly</p><p>b. Response time to social media interactions &lt; 2 hours (business hours)</p><p>c. Campaign ROI improvement via AI tools +10%</p><p>6. Training &amp; Collaboration</p><p>a. Number of AI workshops conducted &ge; 6 per year</p><p>b. User satisfaction on AI tools (survey score) &ge; 85%</p><p><b>Qualifications and Experience:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science</b>, <b>Data Science</b>, <b>Information Technology</b>, <b>Digital Marketing</b>, or related field.</li><li>3&ndash;5 years of experience in <b>AI application support</b>, <b>digital transformation</b>, or <b>AI-assisted social media management</b>.</li><li>Strong experience with <b>generative AI tools</b>, <b>cloud AI services</b>, and <b>social media APIs</b>.</li><li>Certifications in <b>AI/ML</b>, <b>Azure AI Engineer</b>, or <b>Digital Marketing</b> (preferred).</li></ul><p><b>Technical Competencies</b></p><ul><li>Strong understanding of <b>AI/ML frameworks</b> (TensorFlow, PyTorch, Azure AI, Open AI, Copilot).</li><li>Proficiency in <b>Python, SQL</b>, and APIs for data integration and automation.</li><li>Experience with <b>social media management tools</b> (Hootsuite, Sprout Social, Buffer).</li><li>Familiarity with <b>cloud platforms</b> (AWS, Azure, Google Cloud) and <b>data governance</b> principles.</li><li>Knowledge of <b>SEO</b>, <b>digital marketing analytics</b>, and <b>AI-based campaign optimization</b>.</li><li>Experience in <b>AI content generation tools</b> (ChatGPT, DALL&middot;E, Midjourney, Jasper).</li></ul><p><b>Behavioral Competencies</b></p><ul><li>Analytical thinking and problem-solving.</li><li>Attention to detail and proactive issue resolution.</li><li>Excellent written and verbal communication.</li><li>Collaboration and cross-functional teamwork.</li><li>Ethical judgment in AI and data handling.</li><li>Creativity and adaptability in using AI for digital transformation.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>What is your salary expectations?</li><li>What is your notice period to join?</li><li>Are you willing to relocate to Ras Al Khaimah?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>content generation tools (ChatGPT, DALL.E Jasper): 3 years (Required)</li><li>AI application support, digital transformation: 5 years (Required)</li><li>AI/ML frameworks TensorFlow, PyTorch, Azure AI, Copilot: 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>AI/ML or Azure AI Engineer (Required)</li></ul>

AI Application Support Specialist

stc Bahrain

<div>
 <p>
  <strong>
   Job Objective:
  </strong>
 </p>
 <p>
  Manage the operations and maintenance of the respective IT Applications and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance of the respective system/ application in line with the defined service level agreements and quality standards
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide L1 &amp; L2 technical support to meet applications objectives and requirements across IT &amp; Digital department.
  </li>
  <li>
   Handle the application operation of core billing, Roaming &amp; Interconnect and CRM systems to ensure effective management of these IT systems.
  </li>
  <li>
   Provide daily billing operation services including processing, preparation, and presentation of bills to ensure its alignment with departmental objectives and deliverables.
  </li>
  <li>
   Manage billing quality control activities including the assurance of bill preparations and bill presentations to safeguard compliance to IT &amp; Digital standards.
  </li>
  <li>
   Support the roll-out of new applications including planning and executing preventive maintenance to effectively promote the applications changes to production environment.
  </li>
  <li>
   Manage the operation of customer facing applications, operating systems, and databases in production environment enabling service operations efficiency.
  </li>
  <li>
   Analyse and solve complex problems related to all data, networks, operating systems and applications to ensure continuous system availability to all departments
  </li>
  <li>
   Guide fault management activities (incl. testing, diagnosing and repairing the IT system/ Application in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction and centricity.
  </li>
  <li>
   Plan and implement routine maintenance of the IT Systems/ Application and their associated elements as directed to ensure availability targets are achieved.
  </li>
  <li>
   Participate in defining operations approaches, and in planning and, offer recommendations in selecting best practice operations techniques for all IT systems/ applications.
  </li>
  <li>
   Perform health check and fine tuning for all applications ensuring adherence to quality standards and business requirements.
  </li>
  <li>
   Perform other responsibilities as required by higher levels of supervision.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification &amp; Experience:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in IT, Computer Science or any other related field
 </p>
 <p>
  Minimum 8 years of multifunctional experience in a Technology and Digital function, specializing in applications operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Impact:
  </strong>
 </p>
 <ul>
  <li>
   The IT Applications Specialist plays a critical role in ensuring the seamless operation and optimization of business applications.
  </li>
  <li>
   By managing, supporting, and enhancing IT applications, this role directly impacts the efficiency and productivity of various departments, enabling the organization to leverage technology effectively to achieve its strategic objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Job Competencies:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Technical Expertise:
   </strong>
   Proficient in managing and troubleshooting enterprise applications, with a strong understanding of software development life cycles and application integration.
  </li>
  <li>
   <strong>
    Problem Solving:
   </strong>
   Ability to analyze issues quickly and implement effective solutions to minimize downtime and maintain business continuity.
  </li>
  <li>
   <strong>
    Communication Skills:
   </strong>
   Excellent interpersonal and communication skills to collaborate with cross-functional teams and provide user support.
  </li>
  <li>
   <strong>
    Project Management:
   </strong>
   Experience in coordinating application upgrades, deployments, and training sessions ensuring timely and within-budget delivery.
  </li>
  <li>
   <strong>
    Attention to Detail:
   </strong>
   Meticulous in monitoring application performance and ensuring compliance with organizational standards and policies.
  </li>
 </ul>
</div>


Applications Operations Specialist

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Bahrain
</div></div><div><div><b>Sector</b>
</div><div><div><b>TECHNOLOGY &amp; DIGITAL
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>28-Oct-2025
</div></div><div><div><p>Job Objective:
</p></div><div><p>Manage the operations and maintenance of the respective IT Applications and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance of the respective system/ application in line with the defined service level agreements and quality standards</p>
</div></div><div><div><p>Key Responsibilities:</p>
</div><div><ul><li><p>Provide L1 &amp; L2 technical support to meet applications objectives and requirements across IT &amp; Digital department.</p></li><li><p>
Handle the application operation of core billing, Roaming &amp; Interconnect and CRM systems to ensure effective management of these IT systems.</p></li><li><p>
Provide daily billing operation services including processing, preparation, and presentation of bills to ensure its alignment with departmental objectives and deliverables.</p></li><li><p>
Manage billing quality control activities including the assurance of bill preparations and bill presentations to safeguard compliance to IT &amp; Digital standards.</p></li><li><p>
Support the roll-out of new applications including planning and executing preventive maintenance to effectively promote the applications changes to production environment.</p></li><li><p>
Manage the operation of customer facing applications, operating systems, and databases in production environment enabling service operations efficiency.</p></li><li><p>
Analyse and solve complex problems related to all data, networks, operating systems and applications to ensure continuous system availability to all departments</p></li><li><p>
Guide fault management activities (incl. testing, diagnosing and repairing the IT system/ Application in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction and centricity.</p></li><li><p>
Plan and implement routine maintenance of the IT Systems/ Application and their associated elements as directed to ensure availability targets are achieved.</p></li><li><p>
Participate in defining operations approaches, and in planning and, offer recommendations in selecting best practice operations techniques for all IT systems/ applications.</p></li><li><p>
Perform health check and fine tuning for all applications ensuring adherence to quality standards and business requirements.</p></li><li><p>
Perform other responsibilities as required by higher levels of supervision.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p>Bachelor&rsquo;s degree in IT, Computer Science or any other related field</p><p>
Minimum 8 years of multifunctional experience in a Technology and Digital function, specializing in applications operations.</p>
</div></div><div><div><p>Role Impact:</p>
</div><div><ul><li><p>The IT Applications Specialist plays a critical role in ensuring the seamless operation and optimization of business applications.
</p></li><li><p>By managing, supporting, and enhancing IT applications, this role directly impacts the efficiency and productivity of various departments, enabling the organization to leverage technology effectively to achieve its strategic objectives.</p></li></ul>
</div></div><div><div><p>Key Job Competencies:</p>
</div><div><ul><li><p><b>Technical Expertise:</b> Proficient in managing and troubleshooting enterprise applications, with a strong understanding of software development life cycles and application integration.</p></li><li><p><b>
Problem Solving:</b> Ability to analyze issues quickly and implement effective solutions to minimize downtime and maintain business continuity.</p></li><li><p><b>
Communication Skills:</b> Excellent interpersonal and communication skills to collaborate with cross-functional teams and provide user support.</p></li><li><p><b>
Project Management: </b>Experience in coordinating application upgrades, deployments, and training sessions ensuring timely and within-budget delivery.</p></li><li><p><b>
Attention to Detail:</b> Meticulous in monitoring application performance and ensuring compliance with organizational standards and policies.</p></li></ul>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Global Clinical Cura

<p><b>Position Title: Application Specialist &ndash; BioMedical Devices</b></p><p><b>Location:</b> Sector F, DHA Phase 1, Islamabad</p><p><b>Department:</b> Customer Support Department</p><p><b>Bachelor&rsquo;s degree:</b> MLT, Microbiology, Chemistry, Life Sciences, or a related fields.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Key Responsibilities:</b></li><li>Possess a comprehensive understanding of medical equipment and devices.</li><li>Identify, approach, and secure new business opportunities across hospitals, diagnostic laboratories, and clinics.</li><li>Demonstrate experience in laboratory disciplines such as chemistry, immunoassay, and microbiology.</li><li>Be prepared for fieldwork, including outstation travel for product installation, troubleshooting, and support.</li><li>Formulate and execute strategies to achieve assigned sales goals and enhance the organization&rsquo;s market footprint.</li><li>Handle the complete sales process&mdash;from lead identification and client engagement to negotiation and final deal closure.</li><li>Establish and nurture long-term professional relationships with physicians, biomedical engineers, and procurement departments.</li><li>Perform consistent follow-ups to ensure customer satisfaction and identify opportunities for cross-selling and upselling.</li><li>Generate accurate sales forecasts, detailed reports, and performance summaries for management evaluation.</li><li>Conduct live product demonstrations, clinical presentations, and hands-on training sessions for medical professionals.</li><li>Deliver both technical and clinical assistance during installations, product trials, and post-sales services.</li><li>Work closely with technical and service departments to ensure seamless product deployment and top-quality performance.</li><li>Share market insights and feedback with product and marketing teams to refine offerings and design targeted campaigns.</li><li>Keep meticulous records of all sales activities, client communications, and customer feedback.</li><li>Ensure timely submission of reports, documentation, and updates as required by management.</li><li>Preferred: Previous experience in the sales or application support of medical devices or diagnostic instruments.</li><li>Exhibit excellent communication, negotiation, and presentation capabilities.</li><li>Possess sound technical knowledge of medical equipment and its clinical usage.</li><li>Demonstrate the ability to function both independently and within cross-functional teams.</li><li>Be open to frequent travel for client meetings, training sessions, and product demonstrations.</li><li>Show self-motivation, enthusiasm for healthcare technology, and a customer-first attitude.</li><li>Maintain a proactive, problem-solving approach with a focus on delivering value to clients.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs65,000.00 - Rs85,000.00 per month</p><p>Experience:</p><ul><li>Diagnostic Industry: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Application Specialist (BioMedical Devices Company)

Landmark Group

HR Business Partner Talent Acquisition Specialist Employee Engagement & Relations Emiratization <p><b>Job Description</b></p><p>To manage and support the organization's IT infrastructure, user access, and enterprise applications, ensuring operational efficiency, compliance, and seamless coordination with internal and external stakeholders.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in planning and executing IT projects, including upgrades, migrations, and rollouts</li><li>Managing Oracle EBS and Infor application related support</li><li>Monitors security compliance in accordance with IT policies and procedures</li><li>Infrastructure management - Make sure all IT Services are 24x7 operational, ensuring data center equipment's are functional. Servers, storage, backup, Network devices are up and running all-time</li><li>License Compliance - Audit and Identify software licensing gaps and work towards license compliance</li><li>Administering and managing of Active Directory and Windows Servers</li><li>Managing internet and Telephones with ISP</li><li>Oversee & handle the escalation of all IT issues & provide a suitable resolution to the end user</li><li>Providing practical, innovative, and value-added solutions to issues identified</li><li>Maintain and prepare IT Budget, maintain AMC's and Contracts</li><li>Assist for internal and external IT Audits</li><li>Maintain IT policies, SOPs, and user guides</li><li>Manage IT equipments procurement and liaise with vendors</li><li>Monitor and process contract renewals in a timely manner</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Information Technology</li></ul> Industries <ul><li>Retail, Hospitality, and Wellness and Fitness Services</li></ul><p>Dubai, Dubai, United Arab Emirates</p><img src="https://www.jobg8.com/Tracking.aspx?fWvNQADmqkuOBEq1Zq8owZ5aLs6q6%2fuHb" width="0" height="0" />

Assistant Manager - IT (UAEN)

DHL Supply Chain

<div>
 <strong>
  We&rsquo;re looking for IT Application Specialist like you across our business.
  <br/>
  <br/>
 </strong>
 Let's be the part of our #TogetherUnstoppable team!
 <br/>
 <br/>
 DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.
 <br/>
 <br/>
 DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.
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 <br/>
 DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
  </li>
  <li>
   Proficiency in MS SQL, EDI, FTP, and web services integration.
  </li>
  <li>
   Fluent in English, both written and spoken.
  </li>
  <li>
   Strong analytical and troubleshooting skills.
  </li>
  <li>
   Ability to manage and implement IT systems effectively.
  </li>
  <li>
   Minimum 2 years of experience in related IT Field.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Description
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide technical support for WMS, TMS, and other IT applications to ensure smooth operations.
  </li>
  <li>
   Act as a key contributor to new WMS project implementations, including system setup, integration, and deployment.
  </li>
  <li>
   Troubleshoot and resolve issues during system implementation and maintenance phases.
  </li>
  <li>
   Ensure all IT activities align with approved processes and company standards.
  </li>
  <li>
   Collaborate with internal and external stakeholders, including project managers, suppliers, and data integration teams.
  </li>
  <li>
   Monitor and optimize IT systems to improve operational efficiency and sustainability.
  </li>
  <li>
   Maintain accurate inventory tracking within IT systems and ensure timely updates.
  </li>
 </ul>
</div>


IT Application Specialist

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