application support specialist

International Turnkey Systems - ITS

<div>
 <p>
  We are seeking a highly skilled and dedicated Application Support Specialist to join our team supporting online banking systems. This role ensures the smooth operation, reliability, and performance of our online and mobile banking platforms. The ideal candidate will serve as the first line of support, with a strong background in troubleshooting technical issues, maintaining system integrity, and collaborating across teams to deliver exceptional service continuity and user experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Carry out day to day IT Technical support, maintenance/upgrade, and administration on online bank&rsquo;s systems.
  </li>
  <li>
   Act as first line support to Troubleshoot, Monitoring, and identify any system related issues.
  </li>
  <li>
   Act as first line support to Investigate, Resolve and escalate any related online or mobile Apps functional and system issues.
  </li>
  <li>
   Maintain the systems to keep it up and running smoothly to ensure users get the maximum benefit from it.
  </li>
  <li>
   Deploy the new changes or updates or fixies on all level of the applications components.
  </li>
  <li>
   Be Familiarized with the network/hardware infrastructure within the bank, and all applications, and fully understand the interfaces and interdependencies
  </li>
  <li>
   Involve in the Release management activities with online banking and other applications.
  </li>
  <li>
   Support Business continuity tests for DR site.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science or equivalent IT related.
  </li>
  <li>
   At least 5 years&rsquo; experience in supporting IT system.
  </li>
  <li>
   Knowledge of oracle administration WebLogic portal 11g
  </li>
  <li>
   Knowledge of oracle administration WebLogic 14c
  </li>
  <li>
   Knowledge of web servers IIS
  </li>
  <li>
   Knowledge of database oracle and MSSQL.
  </li>
  <li>
   Knowledge of Linux administration.
  </li>
  <li>
   Excellent communication and IT customer service skills
  </li>
  <li>
   Strong drive for continuous improvement.
  </li>
  <li>
   Strong analytical skills.
  </li>
  <li>
   Strong problem-solving skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Specialist

Ansar Gallery

<p><b>Job Summary:</b></p><p>The ERP IT Application Support Specialist is responsible for providing functional and technical support for the organization&rsquo;s ERP system and integrated business applications. This role ensures system reliability, resolves user issues, assists with configuration and upgrades, and collaborates with business users and technical teams to enhance ERP functionality and efficiency.</p><p><b>Key Responsibilities:1. Application Support</b></p><ul><li>Provide day-to-day functional and technical support for ERP modules (e.g., Finance, Procurement, Inventory, HR, Manufacturing, Sales).</li><li>Diagnose and resolve ERP-related incidents, service requests, and data issues in a timely manner.</li><li>Monitor system performance and ensure the ERP application runs efficiently.</li><li>Log, track, and manage incidents through the IT helpdesk system (e.g., ServiceNow, Jira, or equivalent).</li></ul><p><b>2. System Maintenance &amp; Configuration</b></p><ul><li>Support ERP configuration, testing, and deployment of new features, patches, and updates.</li><li>Coordinate system upgrades and patches with IT infrastructure and vendor teams.</li><li>Maintain user access rights and security roles according to company policies.</li><li>Ensure data integrity and assist with database maintenance or cleanup as needed.</li></ul><p><b>3. User Training &amp; Documentation</b></p><ul><li>Provide user training, create manuals, FAQs, and technical documentation.</li><li>Assist with onboarding new users and promote best practices in ERP usage.</li></ul><p><b>4. Continuous Improvement &amp; Projects</b></p><ul><li>Collaborate with business analysts and process owners to identify opportunities for system optimization and automation.</li><li>Participate in ERP enhancement projects, testing (UAT), and rollout activities.</li><li>Liaise with ERP vendors or third-party support partners to resolve advanced technical issues.</li></ul><p><b>Qualifications &amp; Experience:Education:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or related field.</li></ul><p><b>Experience:</b></p><ul><li>2&ndash;5 years of experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Infor, Epicor, or similar).</li><li>Experience with ERP integrations, workflows, and reporting tools (e.g., Power BI, SQL, Crystal Reports).</li><li>Familiarity with ITIL processes (Incident, Problem, Change Management).</li></ul><p><b>Technical Skills:</b></p><ul><li>Basic understanding of databases (SQL queries, data analysis).</li><li>Knowledge of ERP configuration and troubleshooting.</li><li>Understanding of APIs, system interfaces, and middleware (preferred).</li><li>Proficiency in Excel and data management tools.</li></ul><p><b>Soft Skills:</b></p><ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and user support skills.</li><li>Ability to prioritize and manage multiple issues simultaneously.</li><li>Team-oriented with strong collaboration and customer service mindset.</li></ul><p><b>Key Performance Indicators (KPIs):</b></p><ul><li>ERP system uptime and performance metrics.</li><li>Average resolution time for support tickets.</li><li>User satisfaction ratings.</li><li>Successful completion of ERP enhancements and upgrades.</li><li>Data integrity and compliance with internal policies.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR7,500.00 per month</p>

ERP IT Application Support Specialist

AAON

<div><div><div><b>Job Summary</b>: Responsible for customer assistance on applications and technical information in the office and at the customers&rsquo; locations. Provides customer quotations and product selection assistance. Performs maintenance and updates for Customer Relationship Management database programs.
</div></div><p><b>Essential Job Duties and Responsibilities:</b>
</p><ul><li>Provides customer quotation and product selection assistance.
</li><li>Develop relationships at all customer levels, including representatives, as well as end users.
</li><li>Collaborates and assists in marketing campaigns for various product lines.
</li><li>Works independently to develop customized training materials for various product lines.
</li><li>Performs maintenance and updates for Customer Relationship Management database programs.
</li><li>Collaborates on manuals, price sheets, technical publications, website content, and mass mailings.
</li><li>Independently manages time on multiple concurrent projects.
</li><li>Working with other departments within AAON to communicate and coordinate the needs of the Controls Sales Department
</li></ul><p></p><p><b>Education and Experience Requirements:</b>
</p><p>Three to five years&rsquo; experience and/or training in HVAC RTU controls; or equivalent combination of education and experience.
</p><p><b>Knowledge, Skills, and Abilities:
</b></p><ul><li>Time management
</li><li>Communication and interpersonal skills
</li><li>Marketing and advertising skills
</li><li>Independent problem solving
</li><li>Negotiation skills
</li><li>Technical communication
</li><li>Math aptitude
</li><li>Microsoft Office Suite
</li><li>Database software
</li><li>Technology implementation skills
</li></ul><p><b>Work Environment:
</b></p><ul><li>Lift or move up to 10lbs.
</li><li>Sit for up to 95 percent of work hours.
</li></ul><ul><li>Close vision, ability to adjust focus, and ability to see color.</li><li>
Occasional travel is possible for this position. This is subject to change according to business needs.</li></ul></div><p></p>

LeadingEdge HR Solutions

<div>
 <strong>
  Job Title: Application Support Specialist
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Bahrain (On-site)
  <br/>
  <br/>
 </strong>
 <strong>
  Budget= under 1300BHD (Onsite) based on skills and qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Contract: 6 Months (Extendable)
  <br/>
  <br/>
 </strong>
 <strong>
  Skils: Kubernetes and Database Especially SQL is essential, Problem identifying
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Our Client is hiring an experienced
 <strong>
  Application Support Specialist
 </strong>
 to manage, troubleshoot, and optimize banking and cloud-based systems. Candidates must have problem diagnosis skills
 <strong>
  to identify where the problem occur.
 </strong>
 Thus the role requires strong technical expertise across T24, Kubernetes, SQL, and Oracle Integration Cloud (OIC). Candidates with prior experience in banking or fintech will be preferred.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor and troubleshoot application performance and stability to minimize downtime.
  </li>
  <li>
   Perform log analysis using tools such as ELK Stack or Splunk to identify root causes and improve system reliability.
  </li>
  <li>
   Use correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
  </li>
  <li>
   Execute regular patch deployments for core banking applications (T24) and infrastructure components (SQL, Kubernetes).
  </li>
  <li>
   Coordinate with vendors and internal teams for application updates and security patches.
  </li>
  <li>
   Provide support and maintenance for T24 Core Banking System including environment management and module troubleshooting.
  </li>
  <li>
   Manage and optimize application deployments using Kubernetes and SQL databases.
  </li>
  <li>
   Support and troubleshoot integrations through Oracle Integration Cloud (OIC).
  </li>
  <li>
   Maintain security protocols, including access management, VPNs, and compliance standards.
  </li>
  <li>
   Ensure all technical and operational tasks align with organizational governance and quality requirements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Computer Science, Information Technology, or related field.
  </li>
  <li>
   3-5 years of experience in Application Support or IT Operations.
  </li>
  <li>
   Proven hands-on experience with T24, Kubernetes, SQL, and OIC.
  </li>
  <li>
   Proficiency with log aggregation and analysis tools such as ELK Stack or Splunk.
  </li>
  <li>
   Strong problem-solving, analytical, and communication skills.
  </li>
  <li>
   Experience in the banking or fintech industry is a Must
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certifications in Kubernetes (CKA/CKAD), SQL, or Oracle Cloud.
  </li>
  <li>
   Previous experience in GCC financial institutions or related projects.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Apply now:
 </strong>
 [talent@leadingedge.plus]
 <br/>
 <br/>
 <strong>
  WhatsApp Channel:
 </strong>
 [https://whatsapp.com/channel/0029Vas3yCCC1Fu4DaeXRV27]
</div>


Application Support Specialists _ Kubernetes

27J Schools

<div><p>Openings as of 11/10/2025</p><ul><div><div><br>
Student Information System Application Specialist (internal qualified candidates only)</div><div>
JobID: 9939</div></div><br>
<p></p><div><ul><li>
Position Type:<br>
 Technology Department/Specialist<br>
</li><li>
Date Posted:<br>
 11/10/2025<br>
</li><li>
Location:<br>
 Technology Annex<br>
</li><li>
Date Available:<br>
 December 2025<br>
</li><li>
Closing Date:
<br>
 11/21/2025<br>
</li></ul>
 <b>DESCRIPTION:</b> Responsible for providing application support for the Student Information System (SIS). Assist the Systems Team Lead, Data Analyst, and district-wide users with application support and district-level administrative tasks. Provide support and training to Infinite Campus users to ensure optimal use of the SIS. Internal Qualified Applicants Only, Please.<br>
<br>
<b>SALARY:</b> APT-4, starting at $73,951.00 per year, depending on recent relevant experience. 8 hours per day, Monday through Friday. 260 day / 12 month position. Position eligible for benefits.<br>
<br>
<b>DUTIES AND RESPONSIBILITIES:</b>
<div><ul><li>Provide support and training to Infinite Campus end users in the use of the Infinite Campus Student Information applications and tool functionality.</li></ul>
<ul><li>Trouble-shoot all level problems or user issues within the SIS application and collaborate with the SIS System Manager and the Data Analyst, and external software vendor&rsquo;s technical support staff to resolve the problems.</li></ul>
<ul><li>Assist with the design and implementation of functional application changes and business process changes to meet necessary data requirements as determined by legislated and district department requests.</li></ul>
<ul><li>Assist with the analysis and evaluation of software updates, changes and enhancements, identification of user impact, and decisions on schedule and implementation of the updates.</li></ul>
<ul><li>Collaborate with district staff to collect, process and submit electronic data required for state and federal reporting. Facilitate and support the submission of stare required reports by other district staff.</li></ul>
<ul><li>Develop and maintain documentation, instructional materials and training handouts and plan, organize and provide training to ensure quality data entry and use of the student information system.</li></ul>
<ul><li>Write SQL scripts to analyze data integrity, export data, or to populate data fields depending on relationships to other data within the system. Design, develop and implement imports of external data into the Infinite Campus data base, using SQL scripting as needed for data requirements.</li></ul>
<ul><li>Ensure accurate data by comparing, analyzing, and auditing data necessary for required Colorado Department of Education data collections.</li></ul>
<ul><li>Responsible for setting up and assigning security rights to all users of the Infinite Campus system, depending on the requirements of their position and FERPA requirements.</li></ul>
<ul><li>Maintain a high level of expertise on the use and application of existing Infinite Campus Tools to provide support for end users.</li></ul>
<ul><li>Complete district level administrative tasks within the SIS Application such as calendar creation, new year roll ups, course catalogs.</li></ul>
</div><b>QUALIFICATIONS :</b>
<ul><li>Bachelor&rsquo;s degree in computer science, information systems or related field required.</li>
<li>Colorado Driver&rsquo;s License and proof of insurance required for hire.</li>
<li>The employee is regularly required to stand, walk, sit, and reach with hands and arms.</li>
<li>The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li>
<li>The employee must occasionally lift and/or move up to 25 pounds.</li>
</ul><b>REQUIRED EXPERIENCE:
</b><div><ul><li>Over three years&rsquo; experience in Systems Application Support or Information Management Technology.</li></ul>
<ul><li>Experience in Infinite Campus, implementation, data analysis, training, and SQL.</li></ul>
<ul><li>Infinite Campus Certification preferred at hire, but not required. Must have Infinite Campus Certification within 12 months of hire.</li></ul></div><div><br>
<br>
All future correspondence will be handled via the email address you provided in your online application. Check your In-Box and your SPAM folder.<br>
All 27J postings close at 4:00 Mountain Time</div></div></ul></div><p></p>

Student Information System Application Specialist (internal qualified candidates only)

Bechtel

<div><p><b>Requisition ID: 289793</b></p><ul><li><b>
Relocation Authorized: None</b></li><li><b>
Telework Type: Part-Time Telework</b></li><li><b>
Work Location: Oak Ridge, TN</b></li></ul><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Extraordinary teams building inspiring projects:</b></h2></div><div><p>
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.</p><p>
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security &amp; Environmental; Energy; Mining &amp; Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.</p><p>
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2></div><div><p>
Working within a discipline, plans and conducts independent work requiring judgment in the evaluation, selection, application and adaptation of information systems techniques, procedures and criteria in areas including application support, software engineering, software quality assurance and quality control, business analysis or database administration. Devises new approaches to problems encountered to provide solutions to the customer. Supports discipline in the performance of complex and demanding assignments requiring initiative and independent judgment. Provides advice and guidance on technical matters. Performs work that requires the application of a significant range of fundamental principles in a variety of contexts. Demonstrates a systematic, disciplined, and analytical approach to problem solving. As part of normal job duties, employees may be required to be in an on-call status to be able to promptly respond to and address user/customer needs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Major Responsibilities:</b></h2></div><div><p>
Deployed to the NS&amp;E Central BSAP Support team, this position performs the following:</p><ul><li>
Primary GBU support for the major centrally hosted Project Controls application suites in the Risk, Cost, and Scheduling disciplines.</li><li>
Support includes daily interaction with Project Controls application end users and automation leads at the various projects; consulting with NSE Project Controls Functional Operations Management team and discipline leads on application tools use and issues; troubleshooting application functionality, access, licensing, and other issues; acting as the primary coordinator for the deployment, testing, and implementation of requested upgrades and approved changes to the application suite; managing the centrally hosted application suite in compliance with NSE's requirements for a secured environment.</li><li>
Deploy all software per vendor, Corporate EPC Systems, and Corporate IS&amp;T requirements.</li><li>
Deploy, maintain, and support Project Risk applications including Active Risk Manager, Acumen Risk, and Primavera Risk Analysis. Work closely with the UK-based Corporate Risk Team on reporting, access, and new version deployment planning.</li><li>
Deploy, maintain, and support Project Cost applications including Encore-Analytics Empower EV, Hexagon/EcoSys, Deltek Cobra, SOURCE, and other EVM support applications.</li><li>
Create new project databases as needed by the M&amp;BD/Proposal Teams</li><li>
Deploy, maintain, and support Project Scheduling applications including Acumen Fuse, Stacker, Schedule Tracer, PCWeb, and Oracle's Primavera P6 suites.</li><li>
Manage software license pools as necessary.</li><li>
Plans and execute Change Management Work Orders in the ServiceNow tool, in coordination with Operations/Networking/Infrastructure teams as needed, and with approval by impacted project(s).</li></ul><p>
In addition to Project Controls application support, this position provides support for Project Controls data integration and sharing requirements as follows:</p><ul><li>
Installs and deploys integrations as requested by NS&amp;E projects to ensure Project Controls receives and provides accurate, timely, information. The includes managing secure access to data used in the monthly Management Leadership Meeting (MLM).</li><li>
Review and provide database access for project-initiated Power BI reports, Power Queries, and other project-developed data analysis and reporting requests.</li><li>
Assist in resolving issues with corporate data feeds (CFAR), Estimating data, and other support tools used in monthly reporting.</li><li>
In support of the Engineering function, this position also provides secondary support to the Engineering applications: ArcGIS (mapping), DOORS (managing system requirements), and Innoslate (managing system requirements).</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education and Experience Requirements:</b></h2></div><div><ul><li>
Requires bachelor's degree (or international equivalent) and 5-8 years of relevant experience or 9-12 years of relevant work experience.</li><li>
US citizenship is required for this position.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Knowledge and Skills:</b></h2></div><div><ul><li>
Provides daily support to the projects and end-users including assisting with access issues, software problems, integration issues, training, and internal project configuration changes.</li><li>
Analyzes user requirements and needs to deliver requested support of Project Controls suite applications for the Risk, Cost, and Scheduling disciplines. Includes data integration between EPC and/or other Project</li><li>
Controls applications, and other project-specific requirements.</li><li>
Working knowledge and experience with NSE's Project Controls Cost and/or Scheduling suite of tools, especially: Oracle Primavera P6 (PPM and EPPM) and EcoSys.</li><li>
Working knowledge of NSE Project Controls work processes, including: EVMS, Project Scheduling, Project Costing, and Risk Management.</li><li>
Working knowledge of Power BI or another analytics tool is preferred.</li><li>
Working knowledge of Deltek Cobra, Primavera Risk Analysis, and Acumen tools is preferred.</li><li>
Installs, configures, manages, and performs upgrades of database, application software, and tools in support of operational systems and some development environments.</li><li>
Receives and manages software updates from vendors or Corporate IS&amp;T.</li><li>
Coordinates with GBU staffs the installation of upgrades and migrations of application databases.</li><li>
Maintains database security for supported applications. Sets up and coordinates with database admins the backups for supported applications.</li><li>
Extensive knowledge of Microsoft SQL Server and Oracle database administration, monitoring, and ODBC connections.</li><li>
Provides technical direction, development, training and mentoring to peer team members as required.</li><li>
Advanced knowledge of software development methodologies, tools and processes including, source code control, application development tools and techniques, database design, development and management, programming languages, and component integration.</li><li>
Working knowledge of hardware and operating systems including system architectures, network infrastructures, and client/server principles.</li><li>
Working knowledge of cybersecurity protocols including managing elevated accounts, adherence to password policy, understanding of share and group security, and 2-factor authentication.</li><li>
Knowledge of application operations, business continuity, and disaster recovery principles.</li><li>
Working knowledge of virtual servers and desktops, and application streaming and virtualization. Prior experience working with Citrix and/or VMWare is preferred.</li><li>
Working knowledge of hardware and software integration and testing.</li><li>
Working knowledge of Software Quality principles.</li><li>
Ability to review and understand end-to-end work processes.</li><li>
Ability to organize and deliver presentations to clearly communicate information to others.</li><li>
Ability to identify and present information or data that will have a strong effect on others.</li><li>
Skill in working with customers to understand their requirements and expectations by asking questions and listening.</li><li>
Able to travel when required.</li><li>
Knowledge of Bechtel's Change Management processes.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Total Rewards/Benefits:</b></h2></div><div><p>
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Diverse teams build the extraordinary:</b></h2></div><div><p>
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.</p><p>
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of &quot;One Team,&quot; respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.</p></div></div></div><p></p><p><b><i><br>
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to </i></b><b>acesstmt@bechtel.com</b></p></div>

NS&E Project Controls Automation & Integration Support

Integrated Regional Laboratories

<p></p><div><h5 class="jobSectionHeader"><b>To Qualify: You must live in the San Antonio area, today. RN Certification Required.</b><br>
<br>
<b>Introduction</b></h5><p>
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior EHR Support Analyst -RN with IT&amp;S - San Antonio Division you can be a part of an organization that is devoted to giving back!</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
IT&amp;S - San Antonio Division offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the IT&amp;S - San Antonio Division family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior EHR Support Analyst -RN to help us reach our goals. Unlock your potential!</p><p></p><h5 class="jobSectionHeader"><b><br>
Job Summary and Qualifications</b></h5><p></p><p>
The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.
</p><p>The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.
</p><p><b>GENERAL RESPONSIBILITIES</b>
</p><ul><li>Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
</li><li>Leads and facilitates multiple facility core clinical systems team on clinical IT activities</li></ul><ul><li>Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues
</li><li>Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
</li><li>Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
</li><li>Provides on-call assistance as needed.
</li><li>Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
</li><li>Facilitates and manages maintenance of multiple facilities specific dictionaries
</li><li>Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
</li><li>Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
</li><li>Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
</li><li>Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
</li><li>May develop clinical application reports as needed
</li><li>Performs quality audits and tracks metrics related to clinical application use
</li><li>Participates in meetings as a member of facility clinical leadership for supported facilities
</li><li>Promotes system security and patient confidentiality and helps ensure compliance
</li><li>Coordinates the execution and use of tools for audits
</li><li>Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
</li><li>Adheres to Code of Conduct and Mission &amp; Value Statement
</li><li>Participate in special projects as needed and performs other duties as assigned
</li></ul><p><b>KNOWLEDGE, SKILLS &amp; ABILITIES:</b>
</p><p><b>Required:</b>
</p><ul><li>Understanding of clinical operations and application support processes and workflow
</li><li>Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
</li><li>Demonstrated ability to establish and build strong relationships across a broad range of personality types
</li><li>Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing</li></ul><p></p><ul><li>Demonstrated customer orientation
</li><li>Excellent leadership and teaching abilities
</li><li>Demonstrated advanced computer skills
</li><li>Understanding of reporting tools functionality and capabilities
</li><li>Must be able to drive to assigned sites to complete work
</li></ul><p><b>Preferred:</b>
</p><ul><li>Proficiency in various programming and clinical application reporting tools
</li><li>Customer service orientation and/or training.
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE</b>
</p><ul><li>Bachelor&rsquo;s Degree Preferred
</li></ul><p></p><ul><li>3 to 5 Years Related Work Experience
</li></ul><p>RN Certification Required</p><p></p><p><b><br>
ITG</b> transforms healthcare and givespeople <b>healthier tomorrows</b>. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to <b>move healthcare forward</b>. We do this byseeking, embracing, developing, and delivering technology for patient care.</p><p>
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>Be a part of an organization that invests in you! We are reviewing applications for our Senior EHR Support Analyst -RN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!</p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Senior EHR Support Analyst -RN

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Senior EHR Support Analyst -RN