application support specialist

Neumo Holdings LLC

<div><p><b>Job Summary:</b></p><p>
The Web and Applications Support Specialist is responsible for the design, development, and ongoing management of internal and external websites, including SharePoint environments. In addition to creative web development, this position manages the implementation and lifecycle support of client-specific business applications. Acting as a project lead for new solution rollouts, the specialist ensures effective planning, configuration, training, and post-deployment support to meet operational needs.</p><p><b>
Duties and Responsibilities:</b></p><p><b>
Web Design and Management</b></p><div><ul><li>
Design, develop, and maintain internal and public-facing websites using modern web standards and accessibility guidelines.</li><li>
Collaborate with departments to create site structures, implement content, and provide visually compelling and functional designs.</li><li>
Monitor web performance, apply SEO and analytics tools, and ensure website security and compliance.</li></ul></div><p><b>
SharePoint Development and Support</b></p><div><ul><li>
Create and manage SharePoint Online sites, lists, document libraries, permissions, and automated workflows.</li><li>
Partner with departments to design intuitive intranet solutions and improve internal collaboration tools.</li><li>
Provide training, documentation, and user support for SharePoint features and enhancements.</li></ul></div><p><b>
Application Implementation and Support</b></p><div><ul><li>
Serve as project manager for the implementation of client-specific applications, coordinating planning, configuration, user testing, and go-live activities.</li><li>
Act as subject matter expert (SME) for implemented applications, providing tier 2/3 support, maintenance, and troubleshooting.</li><li>
Liaise with vendors and internal teams to ensure application reliability, scalability, and user satisfaction.</li><li>
Develop documentation, training materials, and support procedures for end-users and IT staff.</li></ul></div><p><b>
Customer Website and Application Support</b></p><div><ul><li>
Provide support and updates for hosted customer websites, including content management, design revisions, and backend maintenance.</li><li>
Ensure that customer-facing sites meet branding, accessibility, and usability standards.</li><li>
Manage customer-specific tools or portal integrations as needed.</li></ul></div><p><b><br>
 Education and Experience:</b></p><div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Web Design, Computer Science, or related field, or equivalent experience.</li><li>
3+ years of experience in web development, SharePoint administration, or application support.</li><li>
Experience managing technology projects, including implementation timelines, stakeholder coordination, and post-launch support.</li><li>
Proficiency in HTML, CSS, JavaScript, and content management systems (e.g., WordPress).</li><li>
Hands-on experience with SharePoint Online/365 site creation and management.</li><li>
Excellent communication, problem-solving, and customer service skills.</li></ul></div><p><b><br>
 Knowledge, Skills and Qualifications:</b></p><div><ul><li>
Familiarity with Microsoft Power Platform (Power Automate, Power Apps).</li><li>
Knowledge of web accessibility (WCAG/ADA) standards and SEO best practices.</li><li>
Experience with help desk ticketing systems and ITIL-style support practices.</li><li>
Background in vendor management or contract coordination for SaaS products.</li></ul></div><p><b><br>
Work Environment</b>:</p><div><ul><li>
Office setting with a moderate noise level.</li><li>
The employee will work at an individual workstation, using a telephone and computer.</li></ul></div><p><b><br>
 Physical Demands</b>:</p><div><ul><li>
Must be able to remain seated for extended periods.</li><li>
Regular use of a computer and other office machinery, such as printers and copy machines.</li><li>
Occasional movement around the office.</li><li>
Frequent communication via telephone.</li></ul></div><p><br>
<br>
<b>Neumo Summary:</b></p><p>
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.</p><p>
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.</p><p>
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.</p><p><i>
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</i></p></div>

Application Support Specialist (On-Site)

Innovatrics

<p></p><div>Why This Job Is Exciting<p>
You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.</p><p></p>
How Support Works at Innovatrics<ul><li>
L1: Support team (you) &mdash; triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)</li><li>
L2: System Engineers &amp; Solution Delivery Managers &mdash; deeper troubleshooting, deployments, complex analysis</li><li>
L3: Engineering &mdash; product-level fixes and advanced technical resolution</li></ul><p></p>
In Your First Month, You'll<ul><li>
Learn the supported solution, customer context, and how our L1/L2/L3 support model works</li><li>
Shadow ticket handling, environment checks, and incident troubleshooting in real production setups</li><li>
Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)</li></ul><br>
<p></p>
As You Settle Into the Role, You'll<ul><li>
Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA</li><li>
Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed</li><li>
Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Delivery Managers, ...)</li></ul><br>
<p></p>
Within Your First Year, You'll<ul><li>
Resolve standard incidents independently and consistently according to the support process</li><li>
Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)</li><li>
Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through</li></ul><br>
<p></p>
What You'll Be Responsible For<ul><li>
Ticket ownership: analyze incidents, request missing info, reproduce issues, propose resolution steps</li><li>
Customer communication: keep tickets up to date, communicate progress clearly via portal/email/calls</li><li>
Operational support: monitoring, coordinating patches/changes in the customer environment, and supporting troubleshooting sessions</li><li>
Escalations &amp; collaboration: involve System Engineers / Solution Delivery Managers / Engineering when needed, track progress</li><li>
On-call participation: active participation in 24/7 on-call rotations as part of this dedicated customer engagement</li></ul><br>
<b>
Requirements</b><br>
<p></p>
What We're Looking For<p><b>
Languages</b></p><ul><li>
Arabic (professional spoken and written) &mdash; required</li><li>
English (professional spoken and written) &mdash; required</li></ul><p></p><p><b><br>
Skills &amp; Mindset</b></p><ul><li>
Strong ownership, structured troubleshooting, and attention to detail</li><li>
Comfortable communicating with customers under time pressure (SLA-driven)</li><li>
Reliable and able to work independently, while escalating early when needed</li></ul><p></p><p><b><br>
Technical Requirements</b></p><p><b>
Must-have:</b></p><ul><li>
Linux administration experience in production environments</li><li>
Kubernetes fundamentals &mdash; ability to work with pods/services, collect and analyze logs, perform basic troubleshooting</li><li>
Ability to read logs and identify likely triggers and root causes</li><li>
Experience working in a ticket-based support environment (internal or external)</li></ul><p></p><p><b><br>
Nice-to-have:</b></p><ul><li>
Helm (basic usage or understanding)</li><li>
Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries)</li><li>
Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting)</li><li>
Monitoring &amp; logging tools: Grafana, ELK (or similar)</li><li>
Messaging services exposure</li><li>
Scripting / automation basics (Bash, Python, or similar)</li></ul><p></p><p>
On-Call &amp; Availability</p><p>
This role requires full participation in 24/7 on-call rotations as part of a dedicated single-customer engagement in Riyadh. During on-call periods, candidates must be able to reach the customer site within approximately one hour if required.</p><p></p>
Interview Process<ul><li>
Introduction Stage &mdash; Recruiter Screen (virtual call)</li><li>
Team Interview Stage &mdash; Technical &amp; Team Interview (single extended interview, conversation &amp; practical case-based scenarios)</li><li>
Final Stage &mdash; CARES Interview &mdash; Values driven conversation</li></ul><p>
We encourage candidates to request additional conversations with team members they would like to meet.</p></div><p></p>

Application Support Specialist

Cronysoft

<p><b>We're Hiring at CronySoft - Technical Support Specialist</b></p><p>Key Responsibilities</p><p>You will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.</p><p>Requirements</p><ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum <b>2/3 years</b> experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li><b>Excellent English communication (spoken and written) is mandatory.</b></li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li><b>SQL or database understanding is a plus</b> for validation and troubleshooting.</li></ul><p>What We Offer</p><ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul><p>Send your resume to <b>Recruiter@cronysoft.com</b><br/>Subject: <b>Technical Support Specialist (Night Shift)</b></p><p>Pay: Rs99,999.00 - Rs299,999.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Specialized Seamless Services (SSS)

<div>
 We are looking for a technically skilled Application Specialist to join our Digital Transformation team.
 <br/>
 <br/>
 This role is ideal for professionals with hands-on experience in Healthcare IT, Dental Software Solutions, application support, and customer-facing technical operations.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Provide technical support for Dental Practice Management Systems and related healthcare applications.
  </li>
  <li>
   Troubleshoot application, database, server, and connectivity issues.
  </li>
  <li>
   Manage support and implementation tickets while ensuring SLA compliance.
  </li>
  <li>
   Support system installations, upgrades, patches, and deployments.
  </li>
  <li>
   Monitor system performance and maintain stable operational environments.
  </li>
  <li>
   Document incidents, root cause analyses, and technical resolutions.
  </li>
  <li>
   Collaborate with customers and internal teams to resolve complex technical issues.
  </li>
  <li>
   Deliver regular reports on support activities and system performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Required Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in Application Support, Healthcare IT, or Medical Software environments.
  </li>
  <li>
   Strong troubleshooting and analytical skills.
  </li>
  <li>
   Good understanding of:
  </li>
  <ul>
   <li>
    Windows Server environments
   </li>
   <li>
    Networking fundamentals (TCP/IP, DNS, VPN, firewall basics)
   </li>
   <li>
    Databases and SQL queries
   </li>
   <li>
    Software deployment and configuration
   </li>
  </ul>
  <li>
   Experience supporting enterprise applications in production environments.
  </li>
  <li>
   Strong customer communication and problem-solving skills.
  </li>
  <li>
   Fluent English (written and spoken).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Highly Preferred Experience
   <br/>
   <br/>
  </strong>
 </strong>
 Candidates with experience in one or more of the following will be given strong preference:
 <br/>
 <br/>
 <ul>
  <li>
   Dental Software Solutions
  </li>
  <ul>
   <li>
    Carestream Dental
   </li>
   <li>
    R4
   </li>
   <li>
    Sensei
   </li>
   <li>
    Titanium
   </li>
   <li>
    AXIUM
   </li>
   <li>
    Cloud-based dental platforms
   </li>
  </ul>
  <li>
   Dental imaging systems
  </li>
  <li>
   PACS / VNA solutions
  </li>
  <li>
   DICOM protocols
  </li>
  <li>
   HL7 / FHIR integrations
  </li>
  <li>
   Healthcare information systems (HIS, RIS, EMR/EHR)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred Certifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Microsoft certifications
  </li>
  <li>
   ITIL
  </li>
  <li>
   PMP
  </li>
  <li>
   Healthcare IT certifications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What Success Looks Like
   <br/>
   <br/>
  </strong>
 </strong>
 Within your first 90 days, you will be expected to:
 <br/>
 <br/>
 <ul>
  <li>
   Independently manage support tickets.
  </li>
  <li>
   Meet SLA targets consistently.
  </li>
  <li>
   Resolve technical issues with minimal supervision.
  </li>
  <li>
   Demonstrate strong customer handling and communication skills.
  </li>
  <li>
   Contribute to technical documentation and knowledge sharing.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
 </strong>
 Remote
 <br/>
 <br/>
 If your experience includes Healthcare IT, Dental Software, medical imaging systems, or enterprise application support, we would like to hear from you.
 <br/>
 <br/>
 r professionals with hands-on experience in Healthcare IT, Dental Software Solutions, Application Support, and Customer-Facing Technical Operations.
 <br/>
 <br/>
 <strong>
  <strong>
   Required Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in Application Support, Healthcare IT, or Medical Software environments.
  </li>
  <li>
   Strong troubleshooting and analytical skills.
  </li>
  <li>
   Good understanding of:
  </li>
  <ul>
   <li>
    Windows Server Environments
   </li>
   <li>
    Networking Fundamentals (TCP/IP, DNS, VPN, Firewall Basics)
   </li>
   <li>
    Databases and SQL Queries
   </li>
   <li>
    Software Deployment and Configuration
   </li>
  </ul>
  <li>
   Experience supporting enterprise applications in production environments.
  </li>
  <li>
   Strong customer communication and problem-solving skills.
  </li>
  <li>
   Fluent English (written and spoken).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Highly Preferred Experience
   <br/>
   <br/>
  </strong>
 </strong>
 Candidates with experience in one or more of the following will be given strong preference:
 <br/>
 <br/>
 <ul>
  <li>
   Dental Software Solutions
  </li>
  <ul>
   <li>
    Carestream Dental
   </li>
   <li>
    R4
   </li>
   <li>
    Sensei
   </li>
   <li>
    Titanium
   </li>
   <li>
    AXIUM
   </li>
   <li>
    Cloud-based Dental Platforms
   </li>
  </ul>
  <li>
   Dental Imaging Systems
  </li>
  <li>
   PACS / VNA Solutions
  </li>
  <li>
   DICOM Protocols
  </li>
  <li>
   HL7 / FHIR Integrations
  </li>
  <li>
   Healthcare Information Systems (HIS, RIS, EMR/EHR)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred Certifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Microsoft Certifications
  </li>
  <li>
   ITIL
  </li>
  <li>
   PMP
  </li>
  <li>
   Healthcare IT Certifications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What Success Looks Like
   <br/>
   <br/>
  </strong>
 </strong>
 Within your first 90 days, you will be expected to:
 <br/>
 <br/>
 <ul>
  <li>
   Independently manage support tickets.
  </li>
  <li>
   Meet SLA targets consistently.
  </li>
  <li>
   Resolve technical issues with minimal supervision.
  </li>
  <li>
   Demonstrate strong customer handling and communication skills.
  </li>
  <li>
   Contribute to technical documentation and knowledge sharing.
   <br/>
   <br/>
  </li>
 </ul>
 Location: Remote
 <br/>
 <br/>
 If your experience includes Healthcare IT, Dental Software, Medical Imaging Systems, or Enterprise Application Support, we would like to hear from you.
</div>


Application Specialist (Healthcare IT)

Eventus WholeHealth

<div><div><b>Clinician Support Specialist</b></div><br>
<div></div>
<div></div>
<div><b>Position Summary:</b></div>
<div>Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.</div>
<div></div>
<div>The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.</div>
<div></div>
<div><div>Hours: Mon-Fri - 8-hour dayshift</div>
<div>Fuel Card to assist with commutes</div>
</div>
<div></div><div><b>Provider Support</b></div>
<ul><li>Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day</li>
<li>Ensure that each patient is seen as medically necessary per clinical protocol.</li>
<li>Serve as a &ldquo;buffer&rdquo; between provider and families/staff to facilitate proper patient management.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.</li>
<li>Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges</li>
<li>Prepare clinical documentation for assigned providers each day</li>
<li>Complete basic opening of encounter note as per discipline protocol</li>
<li>Perform medication reconciliation on all scheduled patients each encounter</li>
<li>Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider</li>
<li>Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines</li>
<li>Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day</li>
<li>Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits</li>
</ul>
<div></div><div><b>Facility Support</b></div>
<ul><li>When scheduling is an expectation for your role:
<ul><li>Share patient schedules with key facility staff as needed.</li>
</ul></li><li>Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)</li>
<li>Assist with triage documentation as needed.</li>
<li>Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
</li><li>Assist with consents for any services needed.</li>
<li>Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.</li>
<li>Assist with discharge planning of clinical services as needed.</li>
<li>Ensuring check in and out each day with facility staff regarding patients seen, status, etc.</li>
</ul>
<div></div><div><b>Patient Support</b></div>
<ul><li>Maintain patient confidentiality at all times.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>Check all forms of communication several times daily to ensure patient needs are met.</li>
<li>Inform patient and family of recent visits, new orders and defer to provider when needed</li>
<li>Communicate transitions of care to CCM team to enhance patient care and education.</li>
</ul><div>Additional Duties and Responsibilities</div>
<div><ul><li>Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.</li>
<li>Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.</li>
<li>When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.</li>
<li>Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.</li>
</ul>
</div><div></div><div><b>Qualifications/Education:</b></div>
<div>High School Diploma or equivalency</div>
<div>Must have a valid driver's license and reliable transportation</div>
<div>Expected to travel up to 1 hour from home address</div>
<div>Certified Clinician Support Specialist degree a plus</div>
<div>Typing speed of 45wpm or greater</div>
<div>Medical Scribing experience preferred</div><br>
<div></div>
<div></div>
<div><b>WHAT WE OFFER</b></div>
<div>Our full-time positions offer provide:</div>
<div>A chance to be part of a growing and emerging culture</div>
<div>Fuel card to assist with commutes</div>
<div>Paid time off benefits</div>
<div>Holidays</div>
<div>Health benefits (medical, dental vision)</div>
<div>Short &amp; Long-term disability options</div>
<div>Employer Contribution to 401k Retirement</div>
<div><br>
About Eventus WholeHealth:<br>
Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.</div><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Clinician Support Specialist

FDM Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>About The Role</b></h2></div><b>
</b></div></div><div><div><div><div><p>This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.</p>
<p>
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data &amp; Analytics, IT Operations, Change &amp; Transformation, and Risk, Regulation &amp; Compliance.</p>
<p>
FDM is seeking an <b>APPLICATION SUPPORT ENGINEER</b> to support a project in the <b>FINANCIAL SERVICES </b>sector. Involvement in this project is anticipated to last initially <b>12 MONTHS </b>but may be extended.</p>
<p>
This role will be <b>REMOTE</b> with <b>NO </b>requirements to be in office.</p>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About You</b></h2></div><b>
</b></div></div><div><div><div><div><p><b>Job Information</b></p>
<p>
Financial Services Client is seeking a motivated and detail-oriented Application Support Engineer to join a technical operation team. The candidate must be willing and able to work <b>Central OR Pacific Time Zone hours.</b> The Application Support Engineer will play a vital role in ensuring continuous operation and performance of a core platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands-on experience with cloud environment and relational databases.</p>
<p><b>
Key Job Functions</b></p>
<p>
Application Troubleshooting &amp; Resolution:</p>
<ul><li>Provide L2/L3 technical support for production applications.</li></ul>
<ul><li>Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.</li></ul>
<ul><li>Investigate, and resolve complex technical issues, ensuring timely resolution in line with</li></ul>
<ul><li>Service Level Agreements (SLAs).</li></ul>
<ul><li>Support policies, internal controls and procedures designed to create value and minimize risk.</li></ul>
<p>
System Monitoring &amp; Maintenance:</p>
<ul><li>Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.</li></ul>
<ul><li>Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.</li></ul>
<p>
Data Analysis &amp; Integrity:</p>
<ul><li>Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.</li></ul>
<ul><li>Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.</li></ul>
<ul><li>Contribute to special projects and team objectives, championing continuous improvement initiatives.</li></ul>
<p>
Documentation &amp; Knowledge Management:</p>
<ul><li>Develop and update knowledge base articles to empower end-users and improve first time resolution rates.</li></ul>
<ul><li>Contribute to runbook and operational guides for supported applications.</li></ul>
<p>
On-Call Support:</p>
<ul><li>Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required.</li></ul>
<ul><li>Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.</li></ul>
<ul><li>Escalate issues to senior team members or development teams as required.</li></ul>
<ul><li>Document all on-call activities and resolution clearly.</li></ul>
<ul><li>Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.</li></ul><br>
<p></p>
<p><b>
Education</b></p>
<ul><li>Bachelor&rsquo;s degree in Computer Science, MIS or related technical field required.</li></ul><br>
<p></p>
<p><b>
Minimum Experience</b></p>
<ul><li>Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms.</li></ul>
<ul><li>2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.</li></ul>
<ul><li>2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.</li></ul>
<ul><li>2+ years of experience with on-call support on a rotation basis providing 24x7 support.</li></ul>
<ul><li>2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures</li></ul><br>
<p></p>
<p><b>
Specialized Knowledge &amp; Skills</b></p>
<ul><li>Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.</li></ul>
<ul><li>Command Center experience or experience managing major incident events is desirable.</li></ul>
<ul><li>Proficiency in ITIL processes required. ITIL certification preferred.</li></ul>
<ul><li>Familiarity with Atlassian tool (JIRA, Confluence).</li></ul>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2></div><b>
</b></div></div><div><div><div><div><p><b>About FDM</b></p>
<p>
FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.</p>
<p>
With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time&mdash;while guiding our people toward exponential growth.</p>
<p>
   <b>Global impact</b> &ndash; 18 centers across North America, APAC, the UK, and Europe<br>
   <b>25,000+ careers launched</b> &ndash; and counting<br>
   <b>300+ trusted client partners</b></p>
<p><b>
Committed to Equal Opportunities</b></p>
<p>
Tech careers should be for <b>everyone</b>. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an <b>Equal Opportunity Employer</b> and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot&mdash;no barriers, just opportunities.</p>
<p><b>
Additional Considerations</b></p>
<p>
FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.</p></div></div></div></div></div></div><p></p>

Application Support Engineer

Peraton

<div><div><h5 class="jobSectionHeader"><b>About Peraton</b></h5>
<p>Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p>
</div><div><h5 class="jobSectionHeader"><b>Program Overview</b></h5>
<div>The program is an IDIQ contract for an AWS-based cloud hosting system. Currently, Peraton is supporting the Cloud Security, IoT, and AIML use cases for the environment in a hybrid work environment with Federal employees. Peraton also support the following applications as part of the environment: Dremio, Tableau, Globus, Posit/RStudio, Atlassian, ThingLogix, Alteryx and CloudCheckr.</div>
</div><div><h5 class="jobSectionHeader"><b>About The Role</b></h5>
<div><p><b>The Department of Interior (DOI) CHS III program will be leading the way for Cloud Hosting and Applications Modernization across DOI and its subordinate bureaus. CHS III will facilitate migration of legacy on-premises applications to a modern, secure and scalable multi-cloud platform. From sensors in active volcanic regions to earthquake detection data, CHS III will be DOI's central cloud processing and data solution.<br>
</b><br>
<br>
</p><p>We are looking for an Application Support Engineer to help support and maintain our cloud-based analytics platforms, including Dremio, Tableau, and Posit (RStudio). In this role, you will focus on day-to-day application support, infrastructure maintenance, and automation.<br>
<br>
<br>
</p><p><b>Key Responsibilities</b></p>
<p>Managed Service Administration</p>
<ul><li>Create new service projects, data sources and user accounts</li>
<li>Distribute software licenses as needed</li>
<li>Assign appropriate site and object-level permissions</li>
</ul><p>Change and Release Management</p>
<ul><li>Work with Analytics Portfolio Product Owner (PO) and DevOps team to identify areas for process automation</li>
<li>Work with PO and DevOps to schedule, enact, validate application changes in staging and production</li>
<li>Document release notes and ensure rollback plans are tested and documented</li>
</ul><p>Maintenance &amp; Security</p>
<ul><li>Implement and maintain comprehensive monitoring for application uptime, performance and usage</li>
<li>Maintain configuration documentation, diagrams and SOP's for all environments</li>
<li>Perform backups, regularly scheduled upgrades and maintenance activities during the maintenance window</li>
<li>Monitor for security vulnerabilities and perform ad-hoc upgrades and maintenance as required</li>
<li>Support audit activities by providing logs, reports, and system configurations</li>
</ul><p>Customer Support</p>
<ul><li>Provide customer support for new service requests and inquiries (i.e. service &quot;onboarding&quot;).</li>
<li>Provide technical support and guidance to AWS and managed service users</li>
<li>Interact with vendor technical support teams and/or escalating technical support cases through customer portals to investigate and resolve issues.</li>
<li>May attend regularly scheduled cadence calls with technical support teams to discuss progress on open support cases.</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
<div><p><b>Required Qualifications</b></p>
<ul><li>5 years with BS/BA; 3 years with MS/MA; 0 years with PhD or 9 years exp with HS Diploma/equivalent</li>
<li>Minimum of 1&ndash;3 years of professional job experience in a DevOps, Cloud, Systems, or Application Support role</li>
<li>Hands-on professional job experience with AWS Cloud (EC2, S3, IAM, VPC, CloudWatch; others a plus)</li>
<li>Experience with Windows Server system administration and supporting Windows-based systems</li>
<li>Basic experience with Infrastructure as Code or Configuration Management Tools</li>
<li>Familiarity with at least one analytics or data platform (Dremio, Tableau, Posit, or similar)</li>
<li>Experience with troubleshooting production issues in a team environment</li>
<li>Excellent customer support skills</li>
<li>Good written and verbal communication skills</li>
<li>Candidate must be a US Citizen</li>
<li>Candidate must have an Active Public Trust or the Ability to Obtain one is required</li>
<li>Candidate must have at least one of the following certifications or be able to attain within 90 Days:
<ul><li>Dremio Certified Services Practitioner</li>
<li>Salesforce Certified Tableau Server Administrator</li>
<li>AWS Certified CloudOps Engineer - Associate
</li><li>AWS Certified DevOps Engineer - Associate</li>
</ul></li></ul><p><b>Preferred Qualifications</b></p>
<ul><li>Experience with using or supporting applications such as Dremio, Tableau and/or Posit</li>
<li>3+ years of extensive hands-on professional job experience with a wide range of AWS services including but not limited to EC2 instances, S3 buckets, VPC configurations, RDS databases, and other services</li>
<li>Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools such as CloudFormation, GitLab, GitLab Runners</li>
<li>Experience with Python, Bash, AWS CLI, or other scripting languages to automate, troubleshoot and resolve issues</li>
<li>Experience with incident management, root cause analysis, and resolving high-priority incidents in large, multi-tenant environments using Jira, Confluence, etc.</li>
<li>Exemplary communication, analytical skills, and technical knowledge across the client environment.</li>
<li>Ability to produce concise and clear technical documentation.</li>
<li>Experience working in an Agile environment</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Details</b></h5>
<div><p><b>Target Salary Range:</b> $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.</p>
</div><div><p><b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.</p>
</div><div><p><b>Application Statements:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.</p>
</div><p><b>EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

Cloud Application Support Engineer for Analytics Platforms (Tableau, Dremio, Posit)

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