assistant dc/hdo coordinator Jobs in Al Ahmadi Kuwait

assistant dc/hdo coordinator

assistant dc hdo coordinator

Landmark Group

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
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 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
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 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
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 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
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 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
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 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
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 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
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 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
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 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
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 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
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 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
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 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
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 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
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 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
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 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
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 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
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 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
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 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
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 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
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 Maintain structured logs for store visits, delivery observations, and performance feedback.
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 Promote a culture of discipline, accountability, and safety awareness within the team.
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 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
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 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
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 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
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 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
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 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
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 Share best practices and process improvements across teams to standardize performance across regions.
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 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
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 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
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 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
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 Improved customer satisfaction and NPS for Home Delivery operations.
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 Adherence to operational cost and inventory accuracy standards.
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 100% compliance with process, safety, and documentation requirements.
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 Successful execution of assigned special projects and continuous improvement initiatives.
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 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
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 Desired Candidate Profile:
 
 
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 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
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 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
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 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
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 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
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 Excellent communication and stakeholder management skills.
 
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 Strong analytical and problem-solving mindset with attention to detail.
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 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
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 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
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 Ownership and accountability mindset.
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 Strong coordination and multitasking skills.
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 Customer-centric approach with a sense of urgency.
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 Ability to work under pressure and manage multiple priorities.
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 Team-oriented, approachable, and proactive in problem-solving.
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 </ul>
 
 +
 
</div>

Assistant DC/HDO Coordinator

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
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 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
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 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
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 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
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 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
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 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
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 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
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 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
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 Ensure all service requests and complaints are resolved within defined turnaround times.
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 Support tracking of delivery lead times and ensure adherence to promised service levels.
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 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
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 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
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 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
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 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
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 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
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 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
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 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
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 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
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 4. Continuous Improvement &amp; Engagement
 
 
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 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
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 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
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 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
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 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
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 Key Deliverables:
 
 
 <ul>
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 Customer queries and complaints resolved within defined SLAs.
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 Improvement in customer satisfaction and NPS for Home Delivery.
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 Effective communication between customers, HDO, and store teams.
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 Accurate call documentation and reporting in CRM.
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 Adherence to process, tone, and quality standards in every interaction.
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 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
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 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
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 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
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 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
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 Strong interpersonal, problem-solving, and customer-handling skills.
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 Familiarity with CRM tools, ticketing systems, or call management platforms.
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 Ability to multitask and work in a fast-paced, customer-centric environment.
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 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
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 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
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 Customer-first attitude.
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 Strong communication and listening skills.
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 Detail-oriented and process-driven.
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 Team player with collaborative mindset.
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 Positive and proactive approach to problem-solving.
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 </ul>
 
 
</div>

Customer Service Assistant

Al-Ru'ya Bilingual School

<div>
 
 
 Elementary Teacher Assistant
 
 
 
 Year 2025/2026
 
 
 immediate join
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
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 Bachelors' degree in English Literature- or Education related field
 
 
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 TA experience is a plus
 
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 Professional fluency in English
 
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 Excellent use of Technology
 
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 Main duties
 
 
 
 
 
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 Prepare the physical environment of the classroom for all lessons
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 Ensure and maintain the implementation of routines and procedures.
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 Present in all classes except Quran , Ruya , IT &amp; PE periods
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 Assist with the display of class or subject materials, including those of students' work
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 Work with individuals and groups of students as arranged by the class/ subject teachers
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 Provide help for below level students during classes (as directed by their teachers)
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 Assist with creating teacher made resources ( just grade 1 &amp; 2 )
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 Assist with creating and managing extra school activities
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 Substitute for the subject teacher in the event of his/ her absence or elsewhere according to HOD or admin plan.
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 Attend all development workshops &amp; admin meetings
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 Ensure that students meet the expectation of the school in term of behavior and discipline. Prepare stuff &amp; apply her class motivational techniques and implement consequences with the class teachers.
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 Track students' attendance according to school regulations
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 Contact parents with the teacher to check , inform and discuss their kids behavioral and absence issues
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 Keep detailed records / anecdotal note.
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 Distribute and collect administration's letters and money
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 Supervise students according to individual duty outlined in duty schedule
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 Cary out such duties as may be assigned by principal , deputies , or HODs ( during substitutions )
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 </ol>
</div>

Teacher Assistant

Explore 3+ Assistant dc hdo coordinator in Al Ahmadi Kuwait this October. Find roles across top companies and apply now to boost your career.

3 assistant dc hdo coordinator jobs IN Al Ahmadi Kuwait

Assistant DC/HDO Coordinator

Customer Service Assistant

Teacher Assistant