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assistant front desk manager

Marriott International

<div>Additional Information 
Job Number25184677 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Dubai Hotel &amp; Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Front Desk Manager

At JW Marriott , treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 
Here at JW Marriott Marquis Dubai, we are looking for talented individuals; to join our amazing family and in return we are able to offer you the following: 
<ul>
<li>An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. </li>
<li>Learning opportunities with some of the best professionals the region has to offer.</li>
<li>We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. </li>
<li>A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: <ul>
<li>World class training and development, including leadership development.</li>
<li>Recognition programs.</li>
<li>Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!</li>
<li>Discounted food &amp; drink in all our restaurants and bars.</li>
<li>Discounts for your friends and family.</li>
<li>Unlimited career opportunities (Internationally and locally)</li>
<li>Medical and Life insurance</li>
</ul>
</li>
<li>Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. </li>
</ul>
OUR EXPECTATIONS FROM THE ROLE:
<ul>
<li>Manage all front desk operations to ensure that all hotel policies, procedures, regulations and standards are followed. </li>
<li>Ensure front desk operations are run smoothly and in a professional manner at all times. </li>
<li>Perform all front desk related responsibilities and duties when assigned or required. </li>
<li>Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training.</li>
<li>Be familiar with Hotel services, operational hours and ongoing promotions. </li>
<li>Have a thorough knowledge of JW Marriott Marquis Dubai products and services. </li>
<li>Be fully aware of the Marriott Brand standard compliance requirements for all front office sections. </li>
<li>Maintain good working relationship with all hotel departments. </li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed. </li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes. </li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings. </li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates. </li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts. </li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences. </li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks. </li>
<li>Have thorough knowledge of operational requirements for the front desk area. </li>
<li>Be familiar and promote Marriott Bonvoy Program and encourage all front office associates in order to achieve monthly target. </li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments. </li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software. </li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations be aware of remedial steps to be taken to rectify Housekeeping discrepancies. </li>
<li>Support and practice Empowerment within front office </li>
<li>Ensure that each associate has a development plan and trained accordingly </li>
<li>Be able to work various shifts around the business needs to assist all front office sections. </li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction </li>
<li>Ensure that LEARN and 5W s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed </li>
<li>Have a thorough knowledge of all Emergency Procedures </li>
<li>Supervise guest registration and all relevant registration details required by the UAE law. </li>
<li>Assuring that all front desk associates are continually updated with hotel rates, packages and discounts regularly conduct PCI audits in order to ensure compliance according to Marriott International standards. </li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious. </li>
<li>Identify guest service shortages and recommend improvements accordingly. </li>
<li>Ensure all front desk associates have a clear guidelines and direction to perform their daily duties </li>
<li>Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel. </li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly. </li>
<li>Utilizing all available resources, follow up on previous shift requests and pending issues. </li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management </li>
<li>Be flexible according to the business need </li>
<li>Have an excellent approach to customer service </li>
<li>At all times strive to represent Marriott in the most professional, courteous manner. </li>
<li> </li></ul>

Front Desk Manager

Accor Group

Job Title Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Job Description Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Position Overview We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning. Job Details Job Location: Dubai, UAE Industry: Hospitality / Travel Function: Guest Services / Front Office Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Supervise and delegate duties to front office team members, preparing and managing weekly work schedules. * Ensure proper room allocation, verify guest details, and confirm payment methods. * Monitor team attendance, manage leave calendars, and ensure adequate staffing. * Suggest operational improvements to enhance service standards. * Plan and organize regular training sessions on courtesy, efficiency, and job knowledge. * Maintain effective communication and cooperation between the front office and other departments. * Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards. * Liaise with housekeeping to ensure room readiness and guest requirements are met. * Review reservation details prior to guest arrivals and update Opera system as needed. * Conduct daily briefings and personally check special room requests before guest arrivals. * Handle and resolve guest complaints while anticipating needs to deliver personalized service. * Ensure guest records and documentation are accurate and up to date. Ideal Profile * Proven leadership experience in a front office or guest services supervisory role. * Proficient in Microsoft Windows applications and Opera PMS. * Professional appearance and demeanor. * Strong interpersonal, communication, and problem-solving skills. * Highly responsible, reliable, and able to work under pressure in a fast-paced environment. * Collaborative mindset with a focus on guest satisfaction. Why Join Us * Work in one of Dubai s most unique luxury hospitality landmarks. * Be part of a brand that blends heritage with modern luxury. * Competitive salary and benefits package. * Opportunities for professional growth and career development.

Assistant Front Office Manager Luxury Floating

Media Land Group

HR assistant cum Front desk Location: Dubai, UAEDepartment: HREmployment Type: Full-TimeAbout Media Land GroupMedia Land Group is a leading creative and experiential agency based in Dubai, known for delivering bold, high-impact events, exhibitions, and activations across the region. We collaborate with global brands, visionary artists, and local institutions to turn ideas into unforgettable audience experiences. Our multidisciplinary team thrives at the intersection of creativity and execution &mdash; blending strategy, storytelling, and precision to bring every event to life. If you are detail-obsessed, deadline-driven, and thrive in fast-paced environments, we invite you to help us raise the bar on every production we touch.Role OverviewWe are seeking a proactive and detail-oriented HR cum Event Operations Coordinator who will play a central role in the end-to-end execution of events, activations, and exhibitions. This person will be responsible for coordinating with internal departments, managing suppliers, and overseeing logistics, ensuring every aspect of the project runs smoothly &mdash; from planning and setup to execution and wrap-up. This is a 360-degree operations role that requires excellent organizational skills, strong communication abilities, and an in-depth understanding of how events work in Dubai, including dealing with local vendors, authorities, and regulatory bodies.Key ResponsibilitiesFront Desk Duties: 5 %<ul><li>Greet and welcome visitors, clients, and employees with warmth and professionalism.</li><li>Answer and route incoming phone calls and respond to general inquiries via phone or email.</li><li>Serve tea, coffee, and refreshments to clients and management as needed.</li><li>Guide visitors to meeting rooms or direct them to the appropriate person.</li><li>Maintain a neat and organized front desk area and monitor office appearance and cleanliness.</li><li>Schedule and manage meeting room bookings; ensure rooms are set up with necessary materials.</li><li>Place lunch orders and arrange transportation for staff or guests when required.</li></ul>HR Assistant Support: 70%<ul><li>*Send interview invitations and follow up with candidates as part of the hiring process.</li><li>*setup interviews and communicate with applicants on behalf of the HR department.</li><li>*Assist in preparing employee files, documentation, and organizing HR records.</li><li>*Support in managing employee insurance and benefits administration.</li><li>*Act as a point of contact for employee inquiries related to HR matters.</li><li>*Help in executing onboarding procedures for new hires.</li><li>*Coordinate internal HR communications and scheduling.</li></ul>Events operations Support 35%Supplier &amp; Quotation Management <ul><li>Source and liaise with reliable vendors and service providers relevant to event needs (e.g. technical, build-up, decor, F&amp;B, logistics).</li></ul>Request, compare, and prepare supplier quotations for internal review and approval.<ul><li>Manage supplier onboarding including registration forms, documentation, contracts, and compliance.</li><li>Track and follow up on payments, delivery timelines, and contractual obligations.</li></ul>Internal &amp; External Communication<ul><li>Communicate effectively with external partners, vendors, venue managers, and government stakeholders.</li></ul>Government Permits &amp; Documentation<ul><li>Liaise with relevant government authorities and venue partners for event-related approvals (e.g., DTCM permits, municipality clearance, health &amp; safety).</li><li>Keep organized records of supplier contracts, quotations, delivery notes, insurance papers, and operational checklists.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Event Management, Business Administration, Hospitality, or a related field.</li><li>Minimum of 2+ years of experience in event operations , Human resource , preferably within Dubai&rsquo;s event industry.</li><li>Deep understanding of Dubai event execution norms, regulations, venue protocols, and vendor ecosystems.</li><li>Strong organizational and time-management skills with the ability to handle multiple deadlines and priorities under pressure.</li><li>Tech-savvy: Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with project management tools (e.g., Asana, Trello, Notion).</li><li>Excellent verbal and written communication skills in English (Arabic is a plus).</li><li>Solution-oriented mindset with the ability to proactively solve issues and adapt to changes quickly.</li><li>Ability to work flexible hours, including evenings, weekends, and on-site travel.</li></ul>Why Join Media Land Group?<ul><li>Be part of one of Dubai&rsquo;s most innovative creative event agencies.</li><li>Work on award-winning campaigns, global exhibitions, and iconic cultural projects.</li><li>Join a dynamic, fast-paced environment with room for growth, leadership, and learning.</li><li>Collaborate with a talented and passionate team that values initiative and creativity.</li></ul>Please click on the link below to know more about Medialand Grouphttps://www.instagram.com/medialandgroup/?hl=enhttps://www.youtube.com/@medialandgroup4884https://www.linkedin.com/company/medialandgroup/Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you understand the meaning of company hierarchy ? </li><li>What do you do t0 improve your knowledge every day ? </li><li>we are based in DIP 1. can you commute every day ? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Human resource : 3 years (Required)</li><li>Events Coordinator : 2 years (Required)</li><li>talent acquisition : 3 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

HR Assistant cum Front Desk

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A Bachelor's Degree in Hospitality Management or a related field is preferred. 
</li><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
 
</li><li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights 
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions. 
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. 
</li><li>
A professional, Insta-Worthy Appearance, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; demeanour. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated 
</li><li>
Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
&lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Greets Guests upon Arrival with a Warm &lsquo;FIVE-Styled&rsquo; Welcome, ensuring their Journey at FIVE is sensational. 
</li><li>
Oversees the Reception and Registration Process to ensure every Guest experiences exquisite, &lsquo;FIVE-Star&rsquo; Service at all times, setting the tone for their Experience at FIVE. 
</li><li>
Manages and coordinates FIVE's acclaimed Front of House Operations while elevating the &lsquo;Vibe at FIVE&rsquo; throughout all Guest Touchpoints. 
</li><li>
Exudes a strong and approachable Presence at the Front Desk, remaining readily available to both Guests and Fellow 'FIVERs.&rsquo; 
</li><li>
Anticipates and proactively addresses Guests Needs, inquiries, complaints and requests with the utmost Professionalism and courtesy, striving to Exceed Guest Expectations at every interaction. 
</li><li>
Prioritises Regular Audits and inspections of the Front Desk Operations to validate Quality Standards and identify Areas for Improvement, taking prompt Corrective Actions when necessary. 
</li><li>
Schedules the Front Office Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards. 
</li><li>
Curates and maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee precise Accuracy and Security in all Financial Transactions. 
</li><li>
Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development, fostering a culture of excellence amongst the FIVE Tribe. 
</li><li>
Works closely with the Front Office Manager to establish and continuously update FIVE's Standard Operating Procedures (SOPs), ensuring seamless Operations and the consistent delivery of premium Guest Service. 
</li><li>
Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to elevate the FIVE Tribe's skills and motivation, while identifying promising opportunities for Career Growth. 
</li><li>
Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating Guest Preferences and special requests. 
</li><li>
Joins forces with the Concierge Team, providing Guests with personalised Assistance, and arranging local attractions, transportation, and other 'FIVE-Star' Services. 
</li><li>
Fosters open Communication with other Departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency. 
</li><li>
Establishes and nurtures robust Relationships with FIVE's VIP Guests and Repeat Customers, acknowledging their Loyalty with personalised Gestures and exclusive Amenities. 
</li><li>
Implements captivating Guest Recognition Programmes and Initiatives, enhancing Guest loyalty and inspiring sensational Reviews embodying the disruptive &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Monitors and responds thoughtfully to online Guest Reviews and Ratings, addressing feedback with 'FIVE-Styled' Professionalism, and gathering invaluable insights to elevate the FIVE's bespoke reputation.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs&rsquo;. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>11/13/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Assistant Front Office Manager - FIVE LUXE JBR

Hilton Hotels

As Front Office Team Leader, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assist the Operations Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Operations Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Operations Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Operations Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Operations Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>

Assistant FO Manager/ FO Team Leader

Rotana Hotel Management ...

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as
<ul>
<li>Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure</li>
<li>Maintain effective communication with all related departments to ensure smooth service delivery</li>
<li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li>
<li>Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services</li>
<li>Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner</li>
<li>Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries</li>
<li>Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy</li>
<li>Ensure all guest registrations are completed and correspond with Opera PMS guest information</li>
</ul>
Skills
Education, Qualifications &amp; Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge &amp; Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies
<ul>
<li>Understanding Hotel Operations</li>
<li>Effective Communication</li>
<li>Planning for Business</li>
<li>Supervising People</li>
<li>Understanding Differences</li>
<li>Supervising Operations</li>
<li>Teamwork</li>
<li>Adaptability</li>
<li>Customer Focus</li>
<li>Drive for Results</li>
</ul>

Team Leader - Front Desk

Explore 4562+ Assistant front desk manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.