account manager Jobs in Dubai United Arab Emirates

account manager

administrative assistant Jobs in Dubai United Arab Emirates

administrative assistant

operations manager Jobs in Dubai United Arab Emirates

operations manager

office administrator Jobs in Dubai United Arab Emirates

office administrator

front office supervisor Jobs in Dubai United Arab Emirates

front office supervisor

assistant front office manager

Accor Group

Accor is hiring an experienced and guest-oriented Assistant Front Office Manager to join its leadership team in Dubai. The role is responsible for managing front office operations, leading the reception team, and ensuring seamless guest experiences that reflect Accor s world-class hospitality standards. Location: United Arab Emirates Location: Dubai Industry: Hospitality Function: Hotel Management Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Assistant Front Office Manager supports and oversees the daily operations of the front office, ensuring efficient service delivery, guest satisfaction, and adherence to Accor brand standards. This role requires strong leadership, operational expertise, and a passion for creating memorable guest experiences. Key Responsibilities * Supervise, train, and motivate the front office team to deliver exceptional guest service. * Oversee guest check-in and check-out processes, ensuring accuracy and efficiency. * Handle guest inquiries, special requests, and complaints promptly and professionally. * Manage room allocations, VIP arrivals, and special guest arrangements. * Coordinate with other departments to maintain smooth hotel operations. * Monitor front office performance metrics and take proactive measures for improvement. * Assist in developing and implementing strategies to enhance guest satisfaction and operational efficiency. * Ensure compliance with hotel policies, procedures, and brand standards. * Maintain up-to-date knowledge of hotel products, services, and local attractions. * Participate in revenue management activities to maximize occupancy and yield. * Manage department budgets, forecasts, and cost control measures. * Conduct regular team briefings and performance evaluations. * Oversee front office training programs and promote professional growth among team members. * Handle emergencies and ensure all front office activities align with safety protocols. * Support digital and technology initiatives for improved guest experiences. Candidate Requirements * Bachelor s degree in Hospitality Management or a related field. * Minimum 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role. * Strong leadership and team management skills. * Proven record of delivering high guest satisfaction scores and operational excellence. * Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage. * Proficiency in Property Management Systems (PMS) and Microsoft Office applications. * Strong problem-solving, decision-making, and organizational skills. * Financial acumen with experience in budgeting and revenue management. * Ability to work flexible hours, including weekends and holidays. * Professional appearance, positive attitude, and ability to perform under pressure. What We Offer * Employee benefit card offering global Accor discounts. * Learning and career development opportunities through Accor Academies. * Dynamic and inclusive work culture that values creativity and collaboration. * Career advancement across Accor s global network of hotels and resorts.

Assistant Front Office Manager

Job Title Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Job Description Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Position Overview We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning. Job Details Job Location: Dubai, UAE Industry: Hospitality / Travel Function: Guest Services / Front Office Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Supervise and delegate duties to front office team members, preparing and managing weekly work schedules. * Ensure proper room allocation, verify guest details, and confirm payment methods. * Monitor team attendance, manage leave calendars, and ensure adequate staffing. * Suggest operational improvements to enhance service standards. * Plan and organize regular training sessions on courtesy, efficiency, and job knowledge. * Maintain effective communication and cooperation between the front office and other departments. * Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards. * Liaise with housekeeping to ensure room readiness and guest requirements are met. * Review reservation details prior to guest arrivals and update Opera system as needed. * Conduct daily briefings and personally check special room requests before guest arrivals. * Handle and resolve guest complaints while anticipating needs to deliver personalized service. * Ensure guest records and documentation are accurate and up to date. Ideal Profile * Proven leadership experience in a front office or guest services supervisory role. * Proficient in Microsoft Windows applications and Opera PMS. * Professional appearance and demeanor. * Strong interpersonal, communication, and problem-solving skills. * Highly responsible, reliable, and able to work under pressure in a fast-paced environment. * Collaborative mindset with a focus on guest satisfaction. Why Join Us * Work in one of Dubai s most unique luxury hospitality landmarks. * Be part of a brand that blends heritage with modern luxury. * Competitive salary and benefits package. * Opportunities for professional growth and career development.

Assistant Front Office Manager Luxury Floating

Marriott International

POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

<div>Additional Information 
Job Number25178495 
Job CategoryRooms &amp; Guest Services Operations 
LocationLa Ville Hotel &amp; Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A Bachelor's Degree in Hospitality Management or a related field is preferred. 
</li><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
 
</li><li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights 
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions. 
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. 
</li><li>
A professional, Insta-Worthy Appearance, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; demeanour. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated 
</li><li>
Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
&lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities 
<ul><li>
Greets Guests upon Arrival with a Warm &lsquo;FIVE-Styled&rsquo; Welcome, ensuring their Journey at FIVE is sensational. 
</li><li>
Oversees the Reception and Registration Process to ensure every Guest experiences exquisite, &lsquo;FIVE-Star&rsquo; Service at all times, setting the tone for their Experience at FIVE. 
</li><li>
Manages and coordinates FIVE's acclaimed Front of House Operations while elevating the &lsquo;Vibe at FIVE&rsquo; throughout all Guest Touchpoints. 
</li><li>
Exudes a strong and approachable Presence at the Front Desk, remaining readily available to both Guests and Fellow 'FIVERs.&rsquo; 
</li><li>
Anticipates and proactively addresses Guests Needs, inquiries, complaints and requests with the utmost Professionalism and courtesy, striving to Exceed Guest Expectations at every interaction. 
</li><li>
Prioritises Regular Audits and inspections of the Front Desk Operations to validate Quality Standards and identify Areas for Improvement, taking prompt Corrective Actions when necessary. 
</li><li>
Schedules the Front Office Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards. 
</li><li>
Curates and maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee precise Accuracy and Security in all Financial Transactions. 
</li><li>
Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development, fostering a culture of excellence amongst the FIVE Tribe. 
</li><li>
Works closely with the Front Office Manager to establish and continuously update FIVE's Standard Operating Procedures (SOPs), ensuring seamless Operations and the consistent delivery of premium Guest Service. 
</li><li>
Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to elevate the FIVE Tribe's skills and motivation, while identifying promising opportunities for Career Growth. 
</li><li>
Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating Guest Preferences and special requests. 
</li><li>
Joins forces with the Concierge Team, providing Guests with personalised Assistance, and arranging local attractions, transportation, and other 'FIVE-Star' Services. 
</li><li>
Fosters open Communication with other Departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency. 
</li><li>
Establishes and nurtures robust Relationships with FIVE's VIP Guests and Repeat Customers, acknowledging their Loyalty with personalised Gestures and exclusive Amenities. 
</li><li>
Implements captivating Guest Recognition Programmes and Initiatives, enhancing Guest loyalty and inspiring sensational Reviews embodying the disruptive &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Monitors and responds thoughtfully to online Guest Reviews and Ratings, addressing feedback with 'FIVE-Styled' Professionalism, and gathering invaluable insights to elevate the FIVE's bespoke reputation.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs&rsquo;. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>11/13/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Assistant Front Office Manager - FIVE LUXE JBR

Hilton Hotels

As Front Office Team Leader, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assist the Operations Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Operations Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Operations Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Operations Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Operations Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>

Assistant FO Manager/ FO Team Leader

Kempinski Hotel

<div> Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. </div> <div> </div> <div> Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.</div> <ul> <li> Ensures the smooth running of the operations on a day to day basis and in a pro active manner.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Support and assist all Front Office sections.</li> <li> Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li> <li> Control room availability for walk-ins and establish accountability for guests departure dates and times.</li> <li> Follow up with Housekeeping any unresolved room discrepancies.</li> <li> Maintain reservation procedures, same day arrivals.</li> <li> Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li> <li> Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all departmental information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize hotel revenues.</li> <li> Understand and carries out duties in line with Hotel Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects guestrooms on a daily basis.</li> <li> Co-ordinates/Assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from Front Office and other hotel departments.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.</li> <li> Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li> <li> Conduct efficient hand-over with coming Manager.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li> </ul>

Duty Manager

Explore 6538+ Assistant front office manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6538 assistant front office manager jobs IN Dubai United Arab Emirates

Assistant Front Office Manager

Assistant Front Office Manager Luxury Floating

Assistant Front Office Manager

Assistant Front Office Manager

Assistant Front Office Manager - FIVE LUXE JBR

Assistant FO Manager/ FO Team Leader

Duty Manager