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assistant guest relations manager

Fairmont

<div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577; 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations. 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;<ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;<ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Assistant Guest Relations Manager

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Guest Relations Manager

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Position Summary:
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..
Key Responsibilities:<ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul> 
Qualifications 
Languages Required: Russian &amp; German
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li> 
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Conservatorium Hotel

<div><div><div>Assistant Restaurant Manager - Sand &amp; Koal
 <div></div><div><div><ul><li>543659
</li> </ul></div><div></div><div><ul><li>Food &amp; Beverage
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Restaurant Manager to join our Food &amp; Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Food &amp; Beverage Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:
<ul>
<li>Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.</li>
<li>Ensure that the place of work and surrounding area is kept clean and organised at all times.</li>
<li>Execute and demand the team to execute the highest level of service and set-up standards at all times.</li>
<li>Be knowledgeable of all services and products offered by the hotel.</li>
<li>Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept.</li>
<li>Set an example in terms of service, products and guidance of the team that reflects the concept.</li>
<li>Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.</li>
<li>Organize tastings of daily dishes and new menus.</li>
<li>Know the restaurant scene and gastronomic character of the destination and be recognized in the market.</li>
<li>Perform up selling for all items offered by the department assigned as well as offering alternatives.</li>
<li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li>
<li>Produce reports and analysis of the outlet and present report in the monthly performance meeting.</li>
<li>Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.</li>
<li>Assist in preparation of the outlet&rsquo;s budget.</li>
<li>Conduct monthly inventory of operating supplies and equipment together with the stewarding department.</li>
<li>Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.</li>
<li>Identify errors and correct them as required during set-up, service and breakdown of operations.</li>
<li>Implement a flexible work schedule based on business patterns.</li>
<li>Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.</li>
<li>Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.</li>
<li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li>
<li>Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.</li>
<li>Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.</li>
<li>Attend all required trainings as described by the department.</li>
<li>Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Emirates Palace Mandarin Oriental, Abu Dhabi grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li>
<li>Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.</li>
<li>Report incidents that require disciplinary actions immediately to the Head of Department.</li>
<li>Constantly improve the product quality by sourcing the best available products.</li>
<li>Support activities and cooperation with the suppliers.</li>
<li>Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li>
<li>Organise all required outlet specific trainings as described by the department.</li>
<li>Undertake reasonable tasks and secondary duties as appointed by the Head of Department.</li>
<li>Respond to any changes in the department as dictated by the hotel management.</li>
<li>Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest.</li>
<li>Ensure that the opening and closing procedures established for the outlet are followed.</li>
<li>Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.</li>
</ul>
As Assistant Restaurant Manager, we expect from you:
<ul>
<li>Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus</li>
<li>Bachelor's degree in Hotel Management is preferred</li>
<li>International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East</li>
<li>Hotel or Bar pre-opening or renovation experience is preferred</li>
<li>Self Confidence and conviction</li>
<li>Integrity, trustworthiness</li>
<li>Self-development</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Assistant Restaurant Manager - Sand & Koal

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Restaurant Manager to join our Food &amp; Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food &amp; Beverage Department, the Assistant Restaurant Manager responsible to provide an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the standards of Emirates Palace Mandarin Oriental, Abu Dhabi. The Assistant Restaurant Manager reports to the Restaurant Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:
<ul>
<li>Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.</li>
<li>Ensure that the place of work and surrounding area is kept clean and organised at all times.</li>
<li>Execute and demand the team to execute the highest level of service and set-up standards at all times.</li>
<li>Be knowledgeable of all services and products offered by the hotel.</li>
<li>Understand thoroughly the concept of the outlet and train all employees of the outlet in regard to the concept.</li>
<li>Set an example in terms of service, products and guidance of the team that reflects the concept.</li>
<li>Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier.</li>
<li>Organize tastings of daily dishes and new menus.</li>
<li>Know the restaurant scene and gastronomic character of the destination and be recognized in the market.</li>
<li>Perform up selling for all items offered by the department assigned as well as offering alternatives.</li>
<li>Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.</li>
<li>Produce reports and analysis of the outlet and present report in the monthly performance meeting.</li>
<li>Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.</li>
<li>Assist in preparation of the outlet&rsquo;s budget.</li>
<li>Conduct monthly inventory of operating supplies and equipment together with the stewarding department.</li>
<li>Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.</li>
<li>Identify errors and correct them as required during set-up, service and breakdown of operations.</li>
<li>Implement a flexible work schedule based on business patterns.</li>
<li>Establish a pool of qualified and trained full and part time employees in conjunction with the hotel&rsquo;s People Services Department.</li>
<li>Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments.</li>
<li>Monitor operating supplies, equipment and reduce spoilage and wastage successfully.</li>
<li>Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.</li>
<li>Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success.</li>
<li>Attend all required trainings as described by the department.</li>
<li>Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served.</li>
<li>Report incidents that require disciplinary actions immediately to the Head of Department.</li>
<li>Constantly improve the product quality by sourcing the best available products.</li>
<li>Support activities and cooperation with the suppliers.</li>
<li>Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).</li>
<li>Organise all required outlet specific trainings as described by the department.</li>
<li>Undertake reasonable tasks and secondary duties as appointed by the Head of Department.</li>
<li>Respond to any changes in the department as dictated by the hotel management.</li>
<li>Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest.</li>
<li>Ensure that the opening and closing procedures established for the outlet are followed.</li>
<li>Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.</li>
</ul>
As Assistant Restaurant Manager, we expect from you:
<ul>
<li>Previous experience in the same role minimum of two years in a luxury property, resort experience is a plus</li>
<li>Bachelor's degree in Hotel Management is preferred</li>
<li>International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East</li>
<li>Self Confidence and conviction</li>
<li>Integrity, trustworthiness</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Restaurant Manager - Episodes

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Boutique Sales Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Guest Relations Department, the Boutique Sales Agent is responsible for, but not limited to assist in-house guests and customers in finding the required products in our retail shop, perform Point of Sales activities including purchasing the required products. In addition, the boutique sales agent will assist in Guest Relations administration duties including but not limited to searching for guest information, ordering amenities and guest recognition reporting. The Boutiques Sales Agent reports to the Guest Relations Manager.

As Boutique Sales Agent, you will be responsible for the following duties:
<ul>
<li>Ensure a warm friendly welcome to all guests at all times.</li>
<li>Recommend, select and help locate the right products.</li>
<li>Be able to describe a product's features and benefits.</li>
<li>Demonstrate the use and operation of the product.</li>
<li>Able to answer customers queries regarding the shop and the merchandise.</li>
<li>Make suggestions and encourage purchase of products.</li>
<li>Receive and process cash, and credit card payments.</li>
<li>Gift wrap merchandise.</li>
<li>Maintain sales records.</li>
<li>Organize and process merchandise exchanges.</li>
<li>Stay up to date with sales prices.</li>
<li>Recognize and monitor security issues.</li>
<li>Arrange and display merchandise.</li>
<li>Keep merchandise area tidy.</li>
<li>Prepare monthly inventory.</li>
<li>Must attend all training courses as deemed necessary.</li>
<li>Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>Ability to perform opening and closing duties.</li>
<li>Strong research skills to identify guest profiles and preferences.</li>
<li>Allocation and ordering of amenities for hotel guest in line with the guest relations guidelines.</li>
<li>Assists guest relations department with emails and follows ups.</li>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Ensure that all standards of LQE and Forbes are followed consistently.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Must have good telephone skills and follow required telephone etiquette.</li>
<li>Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the management.</li>
</ul>
As Boutique Sales Agent, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus.</li>
<li>Senior School qualification or equivalent is a must.</li>
<li>Knowledge of sales principles.</li>
<li>Relevant product knowledge and training.</li>
<li>Basic business administration knowledge.</li>
<li>Previous experience working in the Middle East Region is an advantage.</li>
<li>Good knowledge on computer systems is a must.</li>
<li>Clear communication; effective verbal and written communication skills in English (minimum intermediate level).</li>
<li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>Mature and outgoing personality with excellent interpersonal skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Boutique Sales Agent

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Services Manager, you are the heartbeat of the guest journey. You don&rsquo;t just manage arrivals&mdash;you create moments, spark joy, and lead your team with purpose. Every interaction is an opportunity to deliver unforgettable hospitality.
 
 
 
 Stay Informed, Stay Ready
 
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of hotel services, local attractions, promotions, and events to guide guests with confidence.
 
 
 </li>
 </ul>
 
 Listen Deeply, Act Swiftly
 
 
 
 <ul>
 <li>
 Actively elicit guest feedback and preferences, ensuring timely action to maximize satisfaction.
 </li>
 <li>
 Handle complaints with empathy and resolve issues promptly to maintain smooth guest relationships.
 
 
 </li>
 </ul>
 
 Lead The Guest Experience Team
 
 
 
 <ul>
 <li>
 Monitor guest service personnel to ensure personal recognition and warm attention from arrival to departure.
 </li>
 <li>
 Organize and implement special needs, preferences, and amenities in line with departmental standards.
 
 
 </li>
 </ul>
 
 Uphold Excellence
 
 
 
 <ul>
 <li>
 Ensure all front office areas are efficient, clean, safe, and hygienic.
 </li>
 <li>
 Assure coordination of guest needs and requests with precision and care.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast-paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
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Guest Services Manager

Explore 915+ Assistant guest relations manager in Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

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