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assistant manager customer experience planning cdu3 cdup 2062

Qiddiya | القدية

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062 <p><b>Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture - a 360 km mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.</b></p> Overview <p>Works collaboratively with the Director and Senior Manager of Customer Experience Strategy & Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact the overall customer experience.</p> Key Responsibilities <ul> <li>Assist in the development of CX performance frameworks, KPIs, and investment plans</li> <li>Align customer experience goals with strategic transport plans and capital projects</li> <li>Assist in the development and refinement of end to end customer journeys across all modes of transport</li> <li>Support service planning and network design with a focus on customer outcomes</li> <li>Represent the voice of the customer in cross departmental planning forums</li> <li>Prepare presentations, reports, and documentation related to customer journey planning and project updates</li> <li>Research and share global best practices in transport customer experience</li> </ul> Qualifications & Experience <ul> <li>Bachelor's degree in business, strategy, service design or customer experience</li> <li>5+ years in customer transport experience or service planning; GCC experience highly regarded</li> </ul>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Coco Riki

<div><div><div><div>Job Vacancy: Assistant Operations Manager &ndash; F&amp;B
 Location: KSA-Riyadh
 Employment Type: Full-time
<br>
We are looking for a dynamic and experienced Assistant Operations Manager to join our team in the Food &amp; Beverage sector. The ideal candidate will support the Operations Manager in ensuring smooth daily operations, maintaining high service standards, and driving overall business performance.
<br>
Key Responsibilities:
<br>
<ul><li>Supervise daily restaurant and outlet operations to ensure quality and efficiency.
</li><li>Monitor staff performance and provide coaching and training when needed.
</li><li>Maintain excellent customer service and handle customer feedback professionally.
</li><li>Ensure compliance with health, safety, and hygiene regulations.
</li><li>Assist in inventory management, cost control, and ordering.
</li><li>Support in planning and executing operational strategies to meet business goals.
</li><li>Prepare daily/weekly reports and support the Operations Manager in decision-making.
</li></ul>Qualifications &amp; Skills:
<br>
<ul><li>Minimum 2&ndash;3 years of experience in a managerial role in F&amp;B.
</li><li>Strong leadership, communication, and organizational skills.
</li><li>Ability to work under pressure and solve problems quickly.
</li><li>Knowledge of F&amp;B operations, health, and safety standards.
</li><li>Fluency in English and Arabic; French is a plus.
</li></ul>Why Join Us:
<br>
<ul><li>Competitive salary and benefits.
</li><li>Opportunities for growth and career development.
</li><li>Dynamic and supportive work environment.
</li></ul> To apply, send your CV to: recruitment@coco-riki.com
 For more information: 81-817785
</div></div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Company Profile</b></h4></div></div></div><div></div>

Assistant Operations Manager F&B

Fendi

Overview <p>Assistant Store Manager role at Fendi. The Assistant Store Manager works close to the Store Director to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.</p> Main Responsibilities <ul> <li>Category Sales Management and Business Development: Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.</li> <li>Monitor and achieve category department performance with relevant KPIs; Analyse the category business, propose and implement action plans to improve results; Set category performance target for the team and individual with the Store Manager; Be sensitive to competitors' trading activities and give feedback to Store Manager.</li> <li>Client Management: Leverage all clienteling tools to achieve Departments and Store business goals; Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities; Manage customer service quality, to meet customer expectations by offering excellent customer service standards; Improve Mystery Shopper Results with action plans; Implement appropriate CRM tools and develop loyal customer of particular product category; Act as brand category ambassador to educate VIP and new Clients.</li> <li>Operations and Visual Merchandising: Ensure merchandize is properly managed, displayed, stored and maintained by team; Maintain inventory accuracy and shrink rates within company standards; Report to Stock Planning and Merchandising team when there is out of stock on best sellers; Maintain the Visual Merchandising consistent with Company standards; Align periodically visual merchandising and sales performance; Make the best out of the display and proximity storage.</li> <li>Team Management and Development: Discuss individual performance every month and coach team members; Motivate the team so that they perform at their highest level to meet their individual and store objectives; Organize the team in an efficient manner according to business needs and delegate responsibility; Translate strategic and business goals into concrete and individual actions and objectives; Conduct category training to the team; Execute the in-store training routine set by the Store Manager.</li> </ul> Profile <ul> <li>5 years' experience in a Supervisor role in Fashion/Luxury Sales</li> <li>Bachelor's Degree or equivalent is preferred</li> <li>Manages his/ her image standards on a high level</li> <li>Strong selling and communication skills are necessary</li> <li>Excellent relationships skills, self-reliant, approachable and patient</li> <li>Confidence, organizational skills, professionalism</li> <li>Client focus with great business acumen</li> <li>Administration and financial skills</li> <li>Computer skills and Retail management system knowledge</li> <li>Goal oriented approach, multitasking</li> <li>Strong knowledge and/or interest for fashion/luxury industry.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Product Management, Production, and Art/Creative</li> <li>Industries: Retail and Fashion Accessories Manufacturing</li> </ul> <p>Referrals increase your chances of interviewing at Fendi by 2x</p> <p>Assistant Store Manager / Store Supervisor (Riyadh Kingdom Centre)</p> <p>Riyadh, Riyadh, Saudi Arabia 23 hours ago</p>

Assistant Store Manager

Rgheeb

Rgheeb is looking for a proactive and detail-oriented Assistant Manager to support our management team in overseeing daily operations and driving the overall success of our organization. As an Assistant Manager, you will play a crucial role in implementing strategic initiatives, enhancing team performance, and ensuring exceptional service delivery across all areas of the business. The ideal candidate will possess strong leadership skills and a collaborative mindset, as you will work closely with various departments to achieve operational goals. If you are passionate about fostering a positive work environment and helping to lead a talented team, we invite you to apply for this exciting opportunity.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Assist the management team in planning, organizing, and directing daily operations.</li>
<li>Supervise staff, providing guidance and support to encourage optimal performance.</li>
<li>Monitor service quality and ensure compliance with company policies and standards.</li>
<li>Participate in recruitment, training, and development of team members.</li>
<li>Prepare reports and present findings to management to aid in decision-making.</li>
<li>Address customer inquiries and resolve issues promptly and effectively.</li>
<li>Contribute to budget preparation and financial oversight of departmental expenses.</li>
<li>Help implement strategies to improve operational efficiency and increase profitability.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Business Administration, Management, or a related field.</li>
<li>Proven experience in a supervisory or management role, preferably within a service-oriented industry.</li>
<li>Strong interpersonal and leadership skills.</li>
<li>Excellent verbal and written communication abilities.</li>
<li>Ability to multitask and manage diverse responsibilities effectively.</li>
<li>Proficient in Microsoft Office Suite and experience with management software.</li>
<li>Strong analytical and problem-solving skills.</li>
</ul>


Assistant Management

Converge

<div>
 <p>
  <strong>
   Assistant General Manager | Riyadh, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What This Role Is About
  </strong>
 </p>
 <p>
  As an Assistant General Manager for a leading company in the entertainment industry, based in Riyadh, you will play a critical role in overseeing and aligning cross-functional teams to deliver growth, profitability, and exceptional customer experiences. You will be responsible for driving strategic initiatives that strengthen the brand presence across Saudi Arabia, Egypt, and Turkey, ensuring that all business units are working cohesively toward shared objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you will oversee marketing, sales, operations, and finance functions, ensuring operational excellence and high-quality performance standards across all sites. You will focus on optimizing resources, delivering consistent results, and leading P&amp;L management to secure long-term business success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your leadership will be central to shaping the company&rsquo;s commercial trajectory, elevating its market reputation, and driving sustainable growth in a competitive industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Client&rsquo;s Definition of the Ideal Fit
  </strong>
 </p>
 <ul>
  <li>
   8&ndash;12 years of progressive leadership experience, with a strong background in general management or senior-level roles.
  </li>
  <li>
   Proven track record of driving business growth, profitability, and brand expansion, preferably in the entertainment, leisure, or hospitality sectors.
  </li>
  <li>
   Strong expertise in leading cross-functional teams including marketing, sales, operations, and finance.
  </li>
  <li>
   Demonstrated success in managing multi-country operations, ideally across KSA, Egypt, and Turkey or within the GCC region.
  </li>
  <li>
   Solid financial acumen with hands-on experience in P&amp;L management and budget planning.
  </li>
  <li>
   Excellent communication, leadership, and people management skills with the ability to inspire, align, and motivate teams.
  </li>
  <li>
   Strategic thinker with strong execution capabilities, able to balance short-term results with long-term vision.
  </li>
  <li>
   Highly adaptable, results-driven, and capable of thriving in a fast-paced and dynamic business environment.
  </li>
  <li>
   Arabic speaker is highly preferred, but nationality is open.
  </li>
  <li>
   Relevant experience in Saudi Arabia is essential, ideally within the entertainment sector, with strong operational and commercial exposure.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This role offers a unique opportunity to shape the future of a dynamic entertainment brand, work closely with executive leadership, and lead a high-performing team across multiple markets to achieve ambitious growth and deliver unforgettable customer experiences.
 </p>
</div>


Assistant General Manager

Rapiscan Systems

<div>Overview:
<div>
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence</div><div></div><div><b><br>
Overview of Role</b></div><div>
The Customer Delivery Assistant supports the Project Manager and Customer Delivery Manager in ensuring smooth project delivery and customer satisfaction.</div>
Responsibilities:
<div><b>
Customer Communication &amp; Coordination:</b></div><ul><li>
Liaise with end users and manage expectations</li><li>
Prepare and deliver civil work requirement documents</li><li>
Align installation logistics (e.g., cranes, forklifts)</li><li>
Address IT integration needs</li></ul><div><b>
Project Documentation &amp; Planning:</b></div><ul><li>
Maintain project plans (Gantt charts)</li><li>
Consolidate project documentation</li><li>
Ensure accurate shipping documentation</li></ul><div><b>
Site &amp; Installation Management:</b></div><ul><li>
Approve site drawings and civil works</li><li>
Manage installation teams and subcontractors</li><li>
Oversee installation and ensure final acceptance</li></ul><div><b>
Integration &amp; Handover:</b></div><ul><li>
Document integration processes with third-party software</li><li>
Support service team post-handover</li></ul>
Qualifications:
<ul><li>Strong communication skills</li><li>
Experience managing multiple projects</li><li>
Knowledge of IT and complex systems</li><li>
Installation project experience preferred</li><li>
Willingness to travel</li><li>
Experience with multi-agency and government clients</li></ul><div><b>
Essential:</b></div><ul><li>
IT/Software degree or background</li><li>
APMP, PRINCE2, or similar PM qualification preferred</li><li>
Degree/HND in Electrical/Electronic Engineering ideal</li><li>
Additional experience in H&amp;S, QA, or process development is a plus</li><li>
 Fluency in Arabic is essential</li></ul><div><i>
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.</i></div></div><div></div>

Customer/Project Delivery Assistant

Leylaty Group

<div>
 <strong>
  Job Description:
 </strong>
 <strong>
  Logistics Operations Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  The Operations Manager
 </strong>
 is responsible for leading and coordinating all operational functions of the catering business, ensuring seamless execution of logistics, warehousing, and event support. This role manages drivers, logistics crews, laundry services, housekeeping staff, and event stewarding teams, while overseeing shift patterns, rosters, and schedules. The Operations Manager works closely with Sales, Culinary, and the Assistant Director of Catering Operations to ensure all catering events are delivered efficiently, safely, and to the highest standard.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Warehousing &amp; Equipment Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the storage and warehousing of all catering equipment.
  </li>
  <li>
   Ensure all equipment is counted, packed, wrapped, and dispatched correctly for events.
  </li>
  <li>
   Maintain accurate inventory records, ensuring all items are logged in and out of the warehouse.
  </li>
  <li>
   Record and report damaged or missing items; prepare monthly loss and damage reports.
  </li>
  <li>
   Implement systems and SOPs to reduce loss, improve accountability, and extend the lifespan of equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Logistics &amp; Transport
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage drivers and logistics crews responsible for picking, packing, loading, and unloading catering trucks.
  </li>
  <li>
   Ensure accurate and safe dispatch and return of catering equipment and supplies for events.
  </li>
  <li>
   Oversee transport planning, route scheduling, and ensure drivers are compliance with driving regulations.
  </li>
  <li>
   Supervise on-site logistics during catering events, including setup and breakdown of equipment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead laundry operations to ensure uniforms, linens, and materials are tracked, processed, and available for staff.
  </li>
  <li>
   Supervise housekeeping staff to maintain a clean, safe, and organized workplace and central production unit (CPU).
  </li>
  <li>
   Manage event stewarding teams handling the cleaning, packing, drying, and storage of catering equipment.
  </li>
  <li>
   Monitor and optimize shift schedules and rosters to meet event demands.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration &amp; Coordination
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with Sales and Culinary teams to align logistics, staffing, and equipment with client and menu requirements.
  </li>
  <li>
   Support the Assistant Director of Catering Operations in operational planning, cost control, and process improvements.
  </li>
  <li>
   Provide operational insight during event planning meetings and ensure readiness of teams and resources.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance &amp; Standards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate operational records including staff hours, equipment usage, and warehouse inventory.
  </li>
  <li>
   Enforce standard operating procedures (SOPs) across warehousing, logistics, transport, laundry, housekeeping, and stewarding.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical &amp; Environmental Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to spend long periods on their feet during events and operational duties.
  </li>
  <li>
   Capable of lifting, carrying, pushing, and moving catering equipment and supplies.
  </li>
  <li>
   Willingness to work in outdoor environments and adapt to varying weather conditions.
  </li>
  <li>
   Flexible schedule including evenings, weekends, and holidays depending on event requirements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in operations or warehouse management within catering, hospitality, or events.
  </li>
  <li>
   Strong leadership and people management skills across multi-disciplinary teams.
  </li>
  <li>
   Excellent organizational and problem-solving abilities.
  </li>
  <li>
   Knowledge of warehousing systems, inventory control, transport planning, and event operations.
  </li>
  <li>
   Familiarity with health and safety and food hygiene requirements.
  </li>
  <li>
   Proficiency in MS Office and scheduling/warehouse management software (catering/event systems desirable).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leadership &amp; team motivation
  </li>
  <li>
   Strong communication &amp; coordination skills
  </li>
  <li>
   Attention to detail &amp; accountability
  </li>
  <li>
   Hands-on, practical approach
  </li>
  <li>
   Time management &amp; planning skills
  </li>
  <li>
   Adaptability and resilience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting Line
  <br/>
  <br/>
 </strong>
 The Operations Manager reports directly to the Assistant Director of Catering Operations and works in close collaboration with the Sales and Culinary teams
</div>


Logistics Operations Manager

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