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assistant manager - it operations & infrastructure

assistant manager global service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business hours.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Hands-on experience with Layer 2 &amp; Layer 3 networking (Switching, Routing, and WAN technologies).
 </li>
 <li>
 Ability to troubleshoot and resolve Level 1 &amp; Level 2 network incidents, including connectivity issues, latency, and packet drops
 </li>
 <li>
 Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet)
 </li>
 <li>
 Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs.
 </li>
 <li>
 Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques
 </li>
 <li>
 L2 skills on fortinet firewall and security best practices.
 </li>
 <li>
 Proactively address customer issues and ensure timely resolution.
 </li>
 <li>
 Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents.
 </li>
 <li>
 Support and assist L1 engineers in troubleshooting and knowledge transfer..
 </li>
 <li>
 Experience performing configuration changes, firmware upgrades, and network maintenance activities.
 </li>
 <li>
 Conducting post-change validations and rollbacks if needed.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Minimum 4 years experience on operation on networking , firewall , SDWAN
 </li>
 <li>
 Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP)
 </li>
 <li>
 Clear and professional verbal &amp; written communication to interact with customers, vendors, and internal teams
 </li>
 <li>
 Quick decision-making to restore services within SLAs
 </li>
 </ul>
</div>

Assistant Manager - Global Service Operations

<div>
 Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.The Assistant Manager is responsible for management of CSRs/medical services staff including the organization and development of high performing teamsWorks closely with managers ensuring consistency in care management interventions ;Facilitates effective interfaces among team members, as well as across teams, providers and departmentsResponsible for the day-to-day implementation of medical management services policies and proceduresAccountable for meeting the financial, operational and quality objectives of the unit ;Essential Overview: ;Operational EfficiencyArticulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performanceAssesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams ;Initiate root cause analysis and monitor action plans for identified opportunitiesProvide effective coaching and feedback to Nurse Associates that enable them to improve their performanceWork closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plansMonitor efficiency and initiate control measures to minimize variances in workload over timeExecutive monthly, quarterly, and annual ;performance review of ;Nurse Associates and consequent development processes effectivelyEnsures the team's understanding and use of information system capability and functionalityEnsure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care ;Ensure compliance with internal policies and procedures, external regulations and information security standardsEffectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basisMaintain accurate reporting and cascading of information to internal and external stakeholdersUpdate mandatory process trackers and files for compliance purposesServe as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingOversee and facilitate implementation of updates management and training for new hires and/or team membersLead calibration sessions to ensure process knowledge alignmentMonitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsMay have responsibility for their own case load work ; ;People ManagementSelect staff using clearly defined requirements in terms of education, experience, technical and performance skills ;Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirationsDevelop a strong succession plan to encourage organic growth and facilitate &ldquo;role ready&rdquo; resources to ensures leadership continuity internallyCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededEstablish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performanceInitiate engagement activities such as Monthly Townhall, Team building, and ;Internal group sessions to promote camaraderie within the departmentLead change efforts while managing transitions within a teamAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee levelClient SatisfactionSupervise the implementation of contact center management servicesEnsure business goals are met and compliance with policies and procedures is maintainedProtects the confidentiality of member information and adheres to company policies regarding confidentialityHandle client feedback and escalationsPromotes communication, both internally and externally to enhance effectiveness of medical management services ;Produce monthly or weekly dashboard/business reviews in partnership with support teamsClient interaction such as touch base, business reviews, and calls where Assistant Manager involvement is requiredReports to:Lead Assistant Manager/Operations Manager/Senior Operations ManagerSupervises:Executive and Senior Executives and Subject Matter ExpertsCollaborations to:Other Assistant ManagersLead Assistant ManagersQCA/QC AMProcess TrainerMIS and WFMEnabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)HCA StaffStateside Counterparts ;Process ownersCase ManagersSupervisors/Team LeadsProduct Customer ;Providers from Doctor&rsquo;s Office and FacilitiesRepresentatives from Plan SponsorsMembers ;Process Specific Skills ;1. ; ; ; ;Domain expertise is a must2. ; ; ; ;Demonstration of profound familiarity and technical skill relevant to the process ;3. ; ; ; ;Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters4. ; ; ; ;Able to identify with and comprehend data and new information5. ; ; ; ;Planning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlines6. ; ; ; ;Execution of providing customer service ;7. ; ; ; ;Must have experience in handling teams8. ; ; ; ;Must have experience in handling escalations9. ; ; ; ;Familiarity with basic medical terminology and concepts used in care management10. ; ;Knowledge with US healthcare set up is a plus11. ; ;Ability to effectively participate in a multi-disciplinary team including internal and external participants12. ; ;Keen on details essential for clinical documentation13. ; ;Ability to multitask, prioritize and effectively adapt to a fast paced changing environment ;Soft Skills ; ;Coaching and mentoring skillsAbove average presentation skillsListening and time management skillsSelf-disciplined and results orientedStrong motivation and willingness to step up and accept the challenge of the roleFlexibility and urgency to handle pressureAbility to discharge the responsibilities in a conflicting environmentProblem identification and analytical abilityAbility to multi task ;Interpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityAbility to work with cross-cultural staffManagement principles, human resources procedures, customer service and computer skillsVerbal and written communication skills of at least B1 CEF level
</div>

Assistant Manager

Atlas Copco Group

<div>
 
 Deputy Manager- HR, GBISC
 
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 This is an exciting opportunity to join the Global Business and IT Solutions Center (GBISC) Human Resources team as Deputy Manager &ndash; HR in the Vacuum Technique Business Area, Pune, India. GBISC is a global hub providing IT, Finance, HR, and other services to Atlas Copco sites and stakeholders worldwide. The Pune HR team currently employs around 150 employees, with plans for further growth.
 
 
 The Deputy Manager HR will play a key role in supporting local employees and teams, driving HR operations, enhancing employee experience, and implementing HR initiatives aligned with VTBA business priorities. The role also involves collaboration among GBS and VTIS teams and leaders, VTBA HR community, and VTBA global programs to ensure best practices and global initiatives are effectively embedded locally.
 
 
 The Deputy Manager &ndash; HR will work closely with and report to the Human Resources Manager of GBISC, acting as a trusted partner for site leadership and as a GBISC point of contact for leader advisory, employee engagement, workforce planning, and HR operations. This role requires strong stakeholder management, adaptability, and a focus on building a high-performing, inclusive, and engaged workforce at the GBISC Pune.
 
 
 
 Your role
 
 
 
 <ul>
 <li>
 Talent Attraction &amp; Employer Branding: Lead local talent attraction initiatives to ensure the organization remains an employer of choice in GBISC Pune. Build relationships with local universities, institutes, and community partners to strengthen the talent pipeline. Support employer branding activities that directly engage and benefit local employees while aligning, where relevant, with broader VTBA guidelines.
 </li>
 <li>
 Early Careers &amp; Workforce Planning: Manage early career programs at the GBISC Pune (graduate hires, internships) to meet local workforce needs and ensure a strong pipeline of talent. Actively identify and nurture local internal talents and high-potential employees, creating opportunities for their development and career growth. Collaborate closely with VTBA People &amp; Culture community on VTBA global Early Career Programs, ensuring local participation and alignment with global VTBA objectives, while tailoring initiatives to the needs of GBISC Pune.
 </li>
 <li>
 HR Operations &amp; Employee Experience: As a core member of the GBISC Pune HR team, lead end-to-end HR operations across the full employee lifecycle (Hire-to-Retire). Ensure processes are efficient, complaint, and employee friendly. Focus on providing excellent HR services to local teams while ensuring alignment with GBISC standards and VTBA globally defined HR processes.
 </li>
 <li>
 Payroll Governance: Oversee payroll for GBISC Pune employees, ensuring accuracy, timeliness, and compliance with statutory requirements. Act as a trusted point of contact for payroll matters locally, while partnering with GBISC teams to drive governance, standardization, and continuous payroll improvement.
 </li>
 <li>
 People Programs &amp; Wellbeing: Implement and adapt people initiatives&mdash;including recruitment, inclusion &amp; diversity (I&amp;D), wellbeing, and recognition&mdash;tailored to the needs of GBISC Pune employees. Partner with local leadership to embed these initiatives into the site&rsquo;s culture, while aligning with global VTBA People &amp; Culture strategy and priorities.
 </li>
 <li>
 Learning &amp; Development: Create and deliver learning programs to build future-ready capabilities that meet local skill and career development needs. Collaborate with a broader group of GBS, VTIS and GBISC Leaders to identify capability gaps and roll out appropriate training programs and learning academies. Integration of global VTBA learning frameworks to ensure consistency and scalability.
 </li>
 <li>
 Employee Engagement &amp; Communication: Strengthen engagement at the GBISC Pune through local communication channels, events, surveys and feedback platforms. Ensure that local employee insights are fed into GBS, VTIS, and global VTBA insight tools to help shape organizational decisions. Drive a culture of continuous feedback and improvement by leading the design, analysis, and action planning of employee insight and communication programs. Incorporate employee feedback into actionable plans that enhance GBISC&rsquo;s organizational effectiveness.
 </li>
 <li>
 People Analytics &amp; Insights: Lead data-driven HR decision-making by overseeing People analytics and performance metrics. Provide actionable insights through advanced reporting, trend analysis, and predictive modeling, and propose appropriate actions in response to identified trends to support both local GBISC and global VTBA People &amp; Culture strategy and priorities.
 </li>
 <li>
 Compliance &amp; HR Processes: Ensure HR practices in GBISC Pune comply with the labor law, regulatory requirements, holding, VTBA and Atlas Copco policies. Contribute to digital HR transformation by identifying local process improvements and aligning them with scalable GBISC and global VTBA solutions.
 </li>
 <li>
 Collaboration among GBS, VTIS, other functions and VTBA HR Community: Act as a connector across the GBISC Pune HR team, GBISC functions, GBS and VTIS Leadership, and the VTBA HR community. Ensure effective knowledge sharing and alignment, so that global VTBA People &amp; Culture initiatives and processes are successfully embedded at the GBISC Pune while keeping focus on supporting local employees and teams.
 
 
 </li>
 </ul>
 
 To succeed, you will need
 
 
 
 
 Skills / Knowledge / Experience
 
 
 
 <ul>
 <li>
 Graduate and/or Post-graduate/MBA in Human Resources or a related field.
 </li>
 <li>
 5&ndash;8 years of progressive HR experience, including exposure to strategic people delivery.
 </li>
 <li>
 Strong foundational HR knowledge with the ability to advise leaders on complex or escalated employee relations matters.
 </li>
 <li>
 Solid understanding of Indian labor law and HR best practices.
 </li>
 <li>
 Proven ability to operate effectively in a continuously changing and evolving environment.
 </li>
 <li>
 Experience in transformation initiatives and global HR projects will be an added advantage.
 </li>
 <li>
 Demonstrated experience in organizing and delivering employee events and engagement activities.
 </li>
 <li>
 Broad HR generalist profile with a strong human capital vision, excellent communication, and stakeholder management skills.
 </li>
 <li>
 High level of emotional intelligence, adaptability, and a growth mindset.
 </li>
 <li>
 Ability to act as a deputy to the HR Manager, representing HR in strategic meetings and managing senior stakeholders when required.
 
 
 </li>
 </ul>
 
 What You Can Expect From Us
 
 
 
 <ul>
 <li>
 Be part of a fast paced dynamic and growing Vacuum Technique business area.
 </li>
 <li>
 Take the initiative forward to enhance the People Strategy for the GBISC.
 </li>
 <li>
 Experience and exposure across several different people related to disciplines and projects, broadening your professional horizons.
 </li>
 <li>
 Competitive employee benefits that support your well-being and professional growth.
 </li>
 <li>
 A culture committed to sustainability.
 </li>
 <li>
 Engage with a multicultural team, fostering innovative thinking and collaboration.
 
 
 </li>
 </ul>
 
 Location
 
 : ICC Devi Gaurav Technology Park, Unit No. 201 Second Floor, Pimpri.
 
 
 Pune 411018, Maharastra, India
 
 
 
 Hiring Manager:
 
 Rajashree Zende
 
 
 
 Recruiter
 
 : Katerina Schallerova, Steffy Wilson
 
 
 
 About Edwards
 
 
 
 Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&amp;D applications.
 
 
 Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
</div>

Deputy Manager - HR, GBISC

Ferrero

<div>
 
 Company Description
 
 
 
 Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
 
 
 
 Diversity Statement
 
 
 
 Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
 
 
 
 About the Role:
 
 
 
 If you are crazy about our Brands and products, understanding the mission of bringing the joy and indulgence to our consumers and want to be part of this incredible process, this role can be interesting for you! As a Assistant Brand Manager you will
 
 develop, implement and monitor Brand Marketing Plans to achieve brand &amp; sales objectives for the allocated brand. You will analyse results versus expectations and makes appropriate recommendations to drive future results in terms of Brand Market Share and KPIs
 
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Working closely with Market Research Team to track performance the brand (sell-out data, freshness, pricing, stock levels, market share, etc.) and on consumer behaviour (consumer preferences and changing tastes).
 </li>
 <li>
 Tracking maket campaigns like , Occasion Management, SKU performance and other KPIs for the Brand.
 </li>
 <li>
 Carry out the Nielsen Analysis and to share the finding with sales to develop further action plans on the same.
 </li>
 <li>
 Support Brand Manager in communication and advertising strategies, briefing the advertising agencies (copy strategy, positioning, communication strategy) with all information needed to produce effective commercials and advertisements.
 </li>
 <li>
 Liaisie with Trade Marketing and Logistics functions to monitor the sales plan and analyses deviations of the results.
 </li>
 <li>
 Liaise with Legal on the documentation and other legal related approvals.
 
 
 </li>
 </ul>
 
 Who we are looking for:
 
 
 
 <ul>
 <li>
 MBA Degree in Marketing
 </li>
 <li>
 4-7 years of Experience in Marketing
 </li>
 <li>
 Experience in the FMCG market would be a plus (Foods Preferable)
 </li>
 <li>
 Understanding of different markets and cultures
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Good skills in MS-Office applications (PowerPoint, Word)
 </li>
 <li>
 Advanced proficiency in Excel (i.e. pivot table, v-look up)
 
 
 </li>
 </ul>
 
 How to be successful in the role and at Ferrero:
 
 
 
 Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
 
 
 You will be part of innovative and ground-breaking initiatives. With an open mind, proactive approach and flexibility, you will be an invaluable resource. By focusing on targets and thriving in a dynamic and fast-moving environment, you will contribute towards your own as well as your team's goals. Employee contribution and engagement at Ferrero is individual, team and organizational based, so you should have the ability to work independently, as part of a team and build good relations with stakeholders at all levels.
</div>

Assistant Brand Manager

<div>
 
 Job Description
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 You will:
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 &rarr; Support with opening and closing of the store.
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 Who You&rsquo;ll Work With
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 Who You Are
 
 
 
 We are looking for people with&hellip;
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 And people who are&hellip;
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 &rarr; Flexible and action oriented.
 
 
 
 Who We Are
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 <ul>
 <li>
 We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 </li>
 <li>
 We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 </li>
 <li>
 We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 </li>
 <li>
 You will have access to a large global talent community, where career growth and aspirations have no limits.
 </li>
 <li>
 We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 </li>
 <li>
 You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 </li>
 <li>
 We offer 5 days of working in a week to have great work life balance.
 
 
 
 </li>
 </ul>
 
 JOIN US
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 <ul>
 <li>
 Store roles assessment:
 
 
 
 </li>
 </ul>
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 <ul>
 <li>
 We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 This is a full-time position for our store in Wakad Pune. The position reports to the Department Manager.
</div>

Sales Advisor

Crisil

<div>
 
 
 Role Details:
 
 
 
 Role: Assistant Manager
 
 
 Division: GIX
 
 
 Location: Pune
 
 
 Eligibility Criteria:
 
 <ul>
 <li>
 Post Graduates (MBA or equivalent/CA)
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;ESSENTIAL SKILLS:
 
 <ul>
 <li>
 Knowledge on fundamental analysis (the ability to read financial statements and understand macroeconomic factors)
 </li>
 <li>
 Excellent written communication &ndash; financial writeup/analysis/overviews
 </li>
 <li>
 Ability to independently develop and implement effective project plans&nbsp;
 </li>
 <li>
 Excellent communication skillset to interact with internal and external stakeholders
 </li>
 <li>
 Proficiency in the use of the entire MS Office group of applications, particularly MS Word, Excel, and Powerpoint
 </li>
 <li>
 keenness and enthusiasm to explore and learn new skills that could help enhance productivity and efficiency at the individual and team level
 </li>
 <li>
 NISM&nbsp; - RA certification
 </li>
 </ul>
 
 &nbsp;KEY ROLES &amp; RESPONSIBILITIES:
 
 <ul>
 <li>
 Manage more than one operations support teams/groups for a range of data/content management activities.
 </li>
 <li>
 Manage more than one operational teams in the process of data research and extraction of information from various sources, tools and documents.
 </li>
 <li>
 Ensure team members are compliant when conducting data/information collection through thorough knowledge of guidelines, policies and research tools.
 </li>
 <li>
 Responsible for the day-to-day workflow management and performance of more than one team to ensure accuracy and efficiency of process workflows.
 </li>
 <li>
 Manage the performance review process, talent development and talent management processes of the team.
 </li>
 <li>
 Identify individual strengths to appropriately delegate work amongst team.
 </li>
 <li>
 Guide and coach team members for future growth.
 </li>
 <li>
 May interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives through agile development
 </li>
 <li>
 Promote use of emerging technologies, tools and programming languages to generate business value.
 </li>
 <li>
 Work in an agile methodology.
 </li>
 </ul>
 
 &nbsp;PROCESS ADHERENCE
 
 <ul>
 <li>
 Take responsibility for data quality, accuracy, timeliness and completeness
 </li>
 <li>
 Contribute to knowledge management initiatives by developing training and process manuals
 </li>
 <li>
 Work on improving the productivity and liaise with IT to implement automation solutions
 </li>
 <li>
 Establish and streamline operations, instill process orientation and achieve productivity improvements
 </li>
 <li>
 Review and / or prepare detailed reports of operations and transaction activities
 </li>
 <li>
 Ensure smooth running of shift operations
 </li>
 <li>
 Ensure adherence to / compliance with performance tracking mechanism, policies / procedures of the organization
 </li>
 </ul>
 
 PROBLEM SOLVING:
 
 <ul>
 <li>
 Identifies and solves problems in operational processes and analyzes possible solutions using standard procedures, lean principles and identifying the creative and efficient solutions.
 </li>
 </ul>
 
 PEOPLE DEVELOPMENT
 
 <ul>
 <li>
 Overall responsible for the engagement and skill development of the team members
 </li>
 <li>
 Manage the performance of team members and conduct reviews
 </li>
 <li>
 Conduct regular domain trainings for the team
 </li>
 <li>
 Create plan to mentor/coach as per the skill matrix
 </li>
 </ul>
 
 INTERACTIONS:
 
 <ul>
 <li>
 Works with multiple teams; interacts with externalstakeholders
 </li>
 <li>
 Works with multiple businesses to understand processes and procedures and helps to improve them whenever possible
 </li>
 </ul>
 
 MINIMUM &amp; PREFERRED EDUCATION
 
 <ul>
 <li>
 MBA (Finance) or equivalent or Chartered Accountant (CA)
 </li>
 <li>
 2+ yrs experience in team management will be preferred
 </li>
 </ul>
</div>

Air Arabia

<div>
 Date: 8 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Pune, IN
 
 
 Country: IN
 
 
 Special Note
 
 
 This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India.
 
 
 CoreOps Services Private Limited (a subsidiary of &ldquo;Air Arabia PJSC&rdquo;) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. &ldquo;CoreOps&rdquo; focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.
 
 
 
 Job Purpose
 
 
 
 Oversee human resources operations at our offices based in India. Reporting to the Business Head and Group HR, responsible for aligning HR strategies with business goals, ensuring effective management of HR operations, talent acquisition, employee relations, compensation &amp; benefits, and compliance with company policies and legal requirements. Acts as an agent of change by defining action plans, implementing agreed initiatives and continuously evaluating their impact on employees and business.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Manages day-to-day HR activities, ensuring smooth delivery of services in talent acquisition, onboarding, retention, employee relations, payroll, compensation and benefits, and HRIS, ensuring compliance with company policies. Partners with Group HR teams for guidance and support.
 </li>
 <li>
 Prepares and monitors the manpower forecast, budget, and cost estimates. Manages manpower utilization and HR expenditures, ensuring alignment with budget parameters.
 </li>
 <li>
 Leads the recruitment process, including sourcing, screening, and selection of candidates.
 </li>
 <li>
 Oversees onboarding programs to ensure seamless integration of new employees.
 </li>
 <li>
 Develops initiatives to foster a positive work environment and enhance employee engagement.
 </li>
 <li>
 Coaches and supports line managers in performance evaluation, productivity improvement, and the implementation of performance-based rewards and recognition programs.
 </li>
 <li>
 Manages competitive compensation programs, benefits administration, local payroll processes in collaboration with the Group HR team. Ensures timely and accurate statutory filings related to compensation and benefits.
 </li>
 <li>
 Provides support in identifying employee development needs and career growth opportunities. Arranges internal/external training courses to enhance employee development.
 </li>
 <li>
 Oversees employee welfare services, grievance handling, and disciplinary actions, ensuring fair treatment and compliance with policies.
 </li>
 <li>
 Ensures HR policies adhere to local legal requirements, consulting with legal counsel on disputes and advising management on appropriate actions.
 </li>
 <li>
 Maintains strong relationships with government authorities and HR networks to facilitate daily operations and resolve administrative matters.
 </li>
 <li>
 Manages the performance of the HR team by setting clear KPIs. Provides ongoing coaching and development to foster team capabilities.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Human Resources or Sciences/ Management/Administration or equivalent from a recognized university; alternately a higher diploma or certificate in a related field combined with needed years of experience.
 </li>
 <li>
 Must have completed two or more of the job related trainings such as &ldquo;Competency Based Interviewing
 </li>
 <li>
 Techniques&rdquo;, &ldquo;Effective/Advanced Interviewing Skills&rdquo;, &ldquo; Interviewing and Selection&rdquo;,&ldquo; Negotiating and Influencing&rdquo;, &ldquo;Evaluation and Assessment&rdquo;, &ldquo; Performance Management&rdquo;, etc.
 </li>
 <li>
 Professional HR qualifications and certificates such as PMS, HP, HRP, SHRP, etc. are preferred.
 </li>
 <li>
 Ability to use technology systems/tools mainly those of recruitment Sourcing Engines and agencies, ERP, etc.
 </li>
 <li>
 Proficient in Microsoft Office (Advanced Excel), Internet, LinkedIn, and Web Search.
 </li>
 <li>
 Cost Control, Project Management, and Compliance, and &ldquo;Train the Trainer&rdquo; trainings are an added value.
 </li>
 <li>
 Excellent written and verbal communication, business writing, presentations, and reporting skills etc.
 </li>
 <li>
 Fluent in English Language, (Arabic language is a preferred)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 8 years of progressive HR experience of which at least 2 years in supervisory or team leader role, preferably in shared service environment.
 </li>
 <li>
 Proven track record in managing full-cycle HR operations, including recruitment, compensation, employee relations, and payroll.
 </li>
 <li>
 Excellent interpersonal, and team-building skills.
 </li>
 <li>
 Strong communication and negotiation abilities, with a focus on building effective relationships across departments and levels.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
</div>

HR Business Partner - India (Pune)

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