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assistant reservation manager

Marriott International

<div>Additional Information 
Job Number25184172 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Assistant Reservation Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184172
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
 
 
 Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Ensure all administration procedures are maintained to hotel and company standards
 </li>
 <li>
 Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
 </li>
 <li>
 Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
 </li>
 <li>
 Understand the hotel credit policy and ensure it is applied while making group reservations
 </li>
 <li>
 Positively contribute to all the sales activities within the hotel and maximize sales opportunities
 </li>
 <li>
 Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
 </li>
 <li>
 Ensure all reservations and requests are confirmed within 24 hours
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English and Arabic communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Effective Communication
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Driving for Results
</div>

Assistant Reservations Manager

Katara Club

ROLE OBJECTIVEThe Spa &amp; Salon Assistant supports the daily operations of Katara Club&rsquo;s exclusive wellness and beauty facilities, ensuring that every guest receives an unparalleled experience of relaxation, rejuvenation, and personalized care. The role combines administrative, operational, and guest service responsibilities to uphold the Club&rsquo;s commitment to excellence and discretion.Guest Experience<ul><li>Assist guests with inquiries regarding treatments, services, and product recommendations.</li><li>Coordinate appointment bookings and service schedules through the spa management system.</li><li>Anticipate guest needs and deliver proactive, personalized service that reflects Katara Club&rsquo;s hospitality standards.</li><li>Handle guest feedback and concerns with tact, professionalism, and prompt resolution.</li></ul>Operational Excellence<ul><li>Support the Spa &amp; Salon Manager in overseeing day-to-day activities to ensure seamless operations.</li><li>Ensure treatment rooms, salon stations, and common areas are immaculately prepared, sanitized, and stocked before and after each appointment.</li><li>Assist in the execution of daily opening and closing procedures.</li><li>Monitor service flow to optimize therapist and stylist schedules for efficiency and guest satisfaction.</li></ul>Administrative Support<ul><li>Maintain accurate booking, billing, and client records in the reservation system.</li><li>Assist with preparation of daily, weekly, and monthly operational reports.</li><li>Manage inventory of products, towels, and amenities; monitor stock levels and coordinate with purchasing.</li><li>Support payroll, attendance, and internal communication processes for spa and salon staff.</li></ul>Sales &amp; Brand Promotion<ul><li>Promote spa and salon treatments, memberships, and retail products in line with Katara Club&rsquo;s brand image.</li><li>Assist in organizing special promotions, seasonal campaigns, and member events.</li><li>Ensure all displays, merchandising, and promotional materials meet brand presentation standards.</li><li>Contribute to revenue targets through effective product knowledge and service upselling.</li></ul>Team Collaboration<ul><li>Coordinate effectively with therapists, stylists, and reception to ensure smooth guest flow and high-quality service delivery.</li><li>Participate in training sessions, product briefings, and team meetings.</li><li>Uphold the Club&rsquo;s values of luxury, confidentiality, and member-first excellence in all interactions.</li></ul>Job Type: Full-timePay: From QAR1.00 per month

Spa and Salon Supervisor

Hyatt

<div><div>Summary<div>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.
The Role
In this role you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.</div></div><div> 
Qualifications<div>
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management 
Minimum 1 year of work experience as Team Leader in either Reservation or Front Office 
Good problem solving, administrative and interpersonal skills are a must 
Schedule flexibility is necessary and ability to multi-task</div></div></div>

TEAM LEADER- RESEVATIONS

DohaGossip

<div>
 
 
 Job Description: Guest Experience Manager
 
 
 
 
 
 
 
 Reports to:
 
 Operations Manager
 
 
 
 Location:
 
 Doha / Multiple Venues
 
 
 
 
 
 
 Role Overview
 
 
 
 The Guest Experience Manager is responsible for ensuring exceptional guest satisfaction and seamless event operations across all venues. This role oversees guest bookings, confirmations, VIP management, database accuracy, and on-ground event coordination. The position requires strong communication, operational leadership, and hospitality-focused decision-making.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Guest Booking &amp; Communication Management
 
 
 <ul>
 <li>
 Monitor FourVenues and Guestlist platforms every 30 minutes to manage bookings and guest requests.
 </li>
 <li>
 Contact guests to confirm table reservations, explain event details, and send WhatsApp confirmation messages with approval codes.
 </li>
 <li>
 Maintain 100% accuracy in updating shared Google Sheets with all confirmed bookings.
 </li>
 <li>
 Ensure timely follow-ups for reconfirmations on the event day.
 </li>
 </ul>
 
 
 
 
 
 Guestlist Quality Control
 
 
 <ul>
 <li>
 Review and filter guest requests, approving only profiles that meet the venue&rsquo;s social and quality standards.
 </li>
 <li>
 Maintain a high-quality crowd by enforcing strict guestlist criteria.
 </li>
 </ul>
 
 
 
 
 
 VIP &amp; Spender Database Management
 
 
 <ul>
 <li>
 Manage and update classifications of A-, B-, and C-class spenders based on spending history.
 </li>
 <li>
 Maintain up-to-date records and share daily updates with the Operations Manager.
 </li>
 <li>
 Support VIP retention and recognition across events.
 </li>
 </ul>
 
 
 
 
 
 Reservation &amp; Records Administration
 
 
 <ul>
 <li>
 Ensure real-time updates of venue reservation sheets, including status, service type, arrival windows, and VIP flags.
 </li>
 <li>
 Track and record cancellations and no-shows to improve forecasting and reporting accuracy.
 </li>
 </ul>
 
 
 
 
 
 Operations Management Support
 
 
 <ul>
 <li>
 Cover project management responsibilities in the absence of the Operations Manager.
 </li>
 <li>
 Coordinate with other departments to ensure the smooth execution of operational tasks and event preparations.
 </li>
 </ul>
 
 
 
 
 
 Event Operations Responsibilities:
 
 
 
 
 
 
 
 Pre-Event Preparation
 
 
 <ul>
 <li>
 Oversee bracelet distribution, ensuring correct quantities and color codes are delivered on time to all venues.
 </li>
 <li>
 Finalize and distribute the 7Rooms table layout, ensuring door and floor teams have the updated version.
 </li>
 <li>
 Conduct pre-shift briefings to align the team on VIP allocations, staff sections, service flow, and DG guidelines.
 </li>
 </ul>
 
 
 
 
 
 On-Ground Guest Experience
 
 
 <ul>
 <li>
 Contact all booked tables to confirm arrival times and update ETAs throughout the event.
 </li>
 <li>
 Visit every table within 15&ndash;30 minutes of arrival to check guest satisfaction and respond to special requests.
 </li>
 <li>
 Ensure zero unresolved guest complaints by coordinating swiftly with venue management.
 </li>
 </ul>
 
 
 
 
 
 Door &amp; VIP Coordination
 
 
 <ul>
 <li>
 Maintain continuous communication with the door manager to resolve access issues immediately.
 </li>
 <li>
 Ensure no VIP is missed and all high-value guests receive seamless entry.
 </li>
 <li>
 Guarantee issue resolution within a 5-minute response window.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Minimum 3 years of experience in hospitality, nightlife, or event management.
 </li>
 <li>
 Strong understanding of guest relations, VIP management, and event operations.
 </li>
 <li>
 Excellent communication skills with a guest-first mindset.
 </li>
 <li>
 Proficiency in booking platforms (FourVenues, Guestlist, 7Rooms) is an advantage.
 </li>
 <li>
 Ability to work under pressure in a fast-paced environment and with a strong sense of current social, entertainment, and lifestyle trends.
 </li>
 <li>
 Organized, detail-oriented, and able to multitask effectively.
 </li>
 <li>
 Leadership qualities with the ability to brief and manage on-ground teams.
 </li>
 <li>
 With good English communication skills, having proficiency in Arabic is an advantage.
 </li>
 </ul>
</div>

Guest Experience Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179184
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent

Explore 1125+ Assistant reservation manager in Qatar Moph License Jobs In Qatar this December. Find roles across top companies and apply now to boost your career.

1125 assistant reservation manager jobs IN Qatar Moph License Jobs In Qatar

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TEAM LEADER- RESEVATIONS

Guest Experience Manager

Reservations Agent