assistant reservations manager

Millennium Plaza Downtown Dubai

<div>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.
Key Job Responsibilities:<ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Assistant Reservations Manager

Hilton

<div>Assistant Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Accor

<div>Company Description 
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes 
 
 
Job Description<ul><li> 
Sort all the correspondence in the order of priority and process the reservation to the set standard</li><li>Input, modify or cancel phone reservations into the system direcly and file accordingly</li><li>Access the GDS / CRS / Internet regularly and input these reservations into the system</li><li>Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.</li><li>File all correspondence in a chronological and alphabetical order on a daily basis.</li><li>Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.</li><li>Acquaint self with regular callers and acknowldge them by name.</li><li>Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.</li><li>Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.</li><li>Ascertain callers needs though open ended questions and try to sell higher yield rooms.</li><li>Use the correct guest history when making a reservation.</li><li>Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.</li><li>Refer to the Credit Manager if credit facilities are required.</li><li>Obtain approval from the Front Desk for same day reservation or on near sell-out dates.</li><li>Refer requests for extension or change of payment for in-house guests to Front Desk.</li><li>Perform any other duties that may be assigned from time to time by the management.</li></ul> 
Qualifications<ul><li> 
Good interpersonal skills and self-confident.</li><li>Guest oriented and service minded, with attention to quality.</li><li>Good sales skills.</li><li>Dynamic.</li><li>Good presentation.</li><li>A thorough and organized approach.</li></ul></div>

Fairmont

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description<div> 
THE POSITION 
<ul><li>THE INCUMBENT IN THIS POSITION IS RESPONSIBLE FOR FOLLOWING UP TO</li></ul>
MATERIALIZE THE BUDGETED REVENUES OF ALL SEGMENTS. THE POSITION 
FOCUSES ON HOTEL'S NATIONAL AND INTERNATIONAL ACCOUNTS IN TERMS OF 
INDIVIDUAL BOOKINGS.</div> 
KEY ROLES &amp; RESPONSIBILITIES<ul><li>ENSURE ALL RESERVATION ENQUIRES ARE PROFESSIONALLY, AND PROMPTLY</li></ul>
HANDLED AND THAT THERE IS NO LOSS OF BUSINESS<ul><li>CONDUCT TRAINING TO EXISTING AND NEW AGENTS IN THE TEAM TO MAINTAIN</li></ul>
AND IMPROVE RESERVATION SELLING SKILLS<ul><li>HANDLE AND RESOLVE GUEST ISSUES IN A POSITIVE MANNER SO AS TO PROTECT</li></ul>
COMPANY REVENUE AND RESULT IN GUEST SATISFACTION<ul><li>DEVELOP AND MAINTAIN THE DEPARTMENT SCHEDULE WHEREBY THERE IS</li></ul>
APPROPRIATE COVERAGE TO HANDLE RESERVATION CALLS, MINIMIZING LOSS OF 
CALLS, AND ENSURING A HIGH LEVEL OF CONVERSION INTO BOOKINGS<ul><li>TRACK CALLS USING STANDARD CALL CONVERSION SHEETS AND REPORT</li></ul>
RESULTS DAILY, WEEKLY AND MONTHLY<ul><li>SET AND AMEND SELLING STRATEGIES ACROSS ALL CHANNELS, AND SEGMENTS</li></ul>
AS DIRECTED BY THE DIRECT REPORT AS APPLICABLE PER PROPERTY LEVEL<ul><li>RUN REPORTS AS REQUIRED BY HOTEL AND COMPANY STANDARDS; ASSIST THE</li></ul>
DIRECTOR OF REVENUE MANAGEMENT OR OTHER DIRECT REPORT, TO MAINTAIN, 
MAKE CHANGE IN THE RESERVATION/PROPERTY MANAGEMENT/REVENUE 
MANAGEMENT SYSTEM (IF APPLICABLE) AT PROPERTY LEVEL AS REQUIRED<ul><li>MAINTAIN ADMINISTRATION PROCEDURES, AS PER COMPANY AND HOTEL</li></ul>
STANDARDS; THIS INCLUDES ALL RESERVATIONS AND REQUESTS ARE CONFIRMED 
WITH IN 24 HOURS, NO SHOW CHARGES ARE VALIDATED AND SENT TO FINANCE 
FOR POSTING, FILING SYSTEM IS MAINTAINED, AND NEW ONES SET UP; FAX 
MACHINE IS CHECKED AND CORRESPONDENCE IS PLACED IN THE APPLICABLE 
PLACE(S)<ul><li>CONDUCT ANNUAL REVIEWS, RECOMMEND APPROPRIATE SUCCESSION PLAN</li></ul>
FOR EMPLOYEE(S) DEVELOPMENT IN ORDER TO ENSURE THE SUSTAINABILITY OF 
THE RESERVATION DEPARTMENT; PROVIDE SUGGESTION FOR IMPROVEMENT, AND 
IDENTIFY BARRIERS TO ITS SUCCESS, AND WAYS TO OVERCOME THESE<ul><li>MONITOR AND REPORT RESULTS OF ANY INCENTIVE PROGRAMS IN PLACE;</li></ul>
RESPONSIBLE TO MAKE SURE INTEGRITY OF THE PROGRAM IS MAINTAINED, AND 
THAT ALL REQUIREMENTS ARE FOLLOWED 
Qualifications<div> 
PERSONAL ATTRIBUTES 
<ul><li>CREATIVITY, STRESS MANAGEMENT, SELF-DEVELOPMENT, LISTENING AND ORAL</li></ul></div><div>
SKILLS 
<ul><li>ABILITY TO HANDLE MULTIPLE TASKS</li><li>ABILITY TO DELEGATE AND ORGANIZE WORK FLOW</li><li>ABILITY TO MEET DEADLINES CONSISTENTLY</li></ul></div><div>
LEADERSHIP SKILLS 
<ul><li>MANAGING, TRAINING AND INSTRUCTING SKILLS</li></ul></div><div>
QUALIFICATIONS 
<ul><li>DEGREE/DIPLOMA IN TRAINING AND DEVELOPMENT OR HOTEL MANAGEMENT</li><li>WORKING KNOWLEDGE OF OPERA, MICROSOFT OFFICE.</li></ul>
 
EXPERIENCE 
<ul><li>MINIMUM 3 YEARS EXPERIENCE IN HOTEL OR RESORT.</li><li>LUXURY HOTEL OR RESORT BACKGROUND PREFERRED</li><li>UNDERSTANDS THE LOCAL CULTURE AND HAVE WORKED IN THE REGION</li></ul></div> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Cluster Assistant Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)

Mövenpick

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and M&ouml;venpick brand standards.
The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li></ul></div>

Assistant Reservation Manager

أديرا للضيافة | Adeera Hospitality - a PIF Company

<div>
 
 كن جزءًا من أحد المشاريع الفندقية الرائدة في قلب مركز الملك عبدالله المالي (كافد)! حيث يجتمع عمق الضيافة السعودية مع معايير التميّز العالمية. يقدم هذا الفندق الفاخر تجارب ضيافة متكاملة تشمل مطاعم راقية وخدمات مبتكرة، تعكس الطابع العصري لمدينة تنبض بالتطور والطموح.
 
 
 
 
 
 نرحب باستقبال طلبات التوظيف لمختلف الإدارات.
 
 
 للاطلاع على التفاصيل والتقديم، يُرجى زيارة الرابط التالي:
 
 
 https://careers.adeera.com
 
 
 
 
 
 
 
 
 Be part of a landmark addition to the King Abdullah Financial District (KAFD) &mdash; a new luxury hotel at the heart of Riyadh&rsquo;s financial hub. Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
 
 
 
 
 
 A place alive with Saudi Arabia&rsquo;s progressive energy, through destination dining and curated experiences, capturing the pulse of a district in constant evolution.
 
 
 
 
 
 Available positions are open across all functions.
 
 
 
 
 
 To learn more and to apply please visit the link
 
 
 https://lnkd.in/dvB27XkR
 
 
 
 
 
 
 
 
 Positions:
 
 
 
 
 
 
 Culinary
 
 
 <ul>
 <li>
 Chef de Cuisine
 </li>
 <li>
 Saudi Restaurant Chef de Cuisine
 </li>
 <li>
 Executive Pastry Chef
 </li>
 <li>
 Chef De Partie
 </li>
 <li>
 Culinary Coordinator
 </li>
 <li>
 Executive Sous Chef
 </li>
 <li>
 Head Butcher
 </li>
 <li>
 Sous Chef
 </li>
 <li>
 Saudi Restaurant Sous Chef
 </li>
 </ul>
 
 
 
 
 
 Engineering
 
 
 <ul>
 <li>
 AC Technician
 </li>
 <li>
 Asst. Director of Engineering
 </li>
 <li>
 Boiler / Plant Room Supervisor
 </li>
 <li>
 Duty Engineer
 </li>
 <li>
 Electrician - Technician
 </li>
 <li>
 Engineering Coordinator
 </li>
 <li>
 Engineering Team Leader
 </li>
 <li>
 Kitchen Technician
 </li>
 <li>
 Plumber
 </li>
 </ul>
 
 
 
 
 
 Executive Office
 
 
 <ul>
 <li>
 Health &amp; Safety Manager
 </li>
 <li>
 PA to General Manager
 </li>
 </ul>
 
 
 
 
 
 Finance
 
 
 <ul>
 <li>
 Asst. Director of Finance
 </li>
 <li>
 Payroll Executive
 </li>
 <li>
 Procurement Executive
 </li>
 <li>
 Procurement Manager
 </li>
 </ul>
 
 
 
 
 
 Food &amp; Beverage
 
 
 <ul>
 <li>
 Assistant Director of F&amp;B
 </li>
 <li>
 Executive Lounge &amp; Pool Manager
 </li>
 <li>
 F&amp;B Coordinator
 </li>
 <li>
 Restaurant Manager
 </li>
 <li>
 Saudi Restaurant Manager
 </li>
 <li>
 Banquet Operations Manager
 </li>
 </ul>
 
 
 
 
 
 Information Technology
 
 
 <ul>
 <li>
 IT Specialist
 </li>
 </ul>
 
 
 
 
 
 Rooms
 
 
 <ul>
 <li>
 Chief Concierge
 </li>
 <li>
 Duty Manager
 </li>
 <li>
 Executive Housekeeper
 </li>
 <li>
 Guest Services Manager
 </li>
 <li>
 Housekeeping Manager
 </li>
 <li>
 Housekeeping Order Taker
 </li>
 <li>
 Housekeeping Room Attendant
 </li>
 <li>
 Housekeeping Team Leader
 </li>
 <li>
 Laundry Team Leader
 </li>
 <li>
 Rooms Coordinator
 </li>
 <li>
 Tailor
 </li>
 <li>
 Uniform Room Attendant
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Marketing
 
 
 <ul>
 <li>
 Assistant Director of Marketing
 </li>
 <li>
 Assistant Director of Sales
 </li>
 <li>
 Director of Events
 </li>
 <li>
 Director of Revenue
 </li>
 <li>
 Events Coordinator
 </li>
 <li>
 Reservations Supervisor
 </li>
 <li>
 Reservations Manager
 </li>
 <li>
 Sales Coordinator
 </li>
 <li>
 Sales Manager
 </li>
 </ul>
 
 
 
 
 
 Security
 
 
 <ul>
 <li>
 Director of Security
 </li>
 <li>
 Security Manager
 </li>
 </ul>
 
 
 
 
 
 Stewarding
 
 
 <ul>
 <li>
 Chief Steward
 </li>
 <li>
 Stewarding Team Leader
 </li>
 </ul>
 
 
 
 
 
 Human Resources
 
 
 <ul>
 <li>
 Learning &amp; Development Coordinator
 </li>
 <li>
 Learning &amp; Development Manager
 </li>
 <li>
 People &amp; Culture Executive
 </li>
 <li>
 Talent Acquisition Manager
 </li>
 </ul>
</div>

Luxury Hotel - KAFD

Genesis Global Group

Job Summary: 
Upscale boutique hotel and restaurant is seeking a Full-Time team-oriented candidate for the General Manager position. Ideal candidate must be courteous and possess excellent leadership and customer service skills. Candidate must also be willing to work weekdays/nights, weekends and/or holidays.
 
Essential Functions: 
<ul>
<li>Oversee and perform all duties of the restaurant</li>
<li>Monitor and maintain store inventory pars alongside the Executive Chef</li>
<li>Maintain a very clean work environment</li>
<li>Monitor day-to-day events of restaurant</li>
<li>Record all deliveries (paper, produce etc.) and any errors</li>
<li>Coach and support new and existing staff members</li>
<li>Oversee the closing of the till and restaurant</li>
<li>Weekly trip to the bank</li>
<li>Oversee reservations and work with Assistant Manager to make sure all reservations are confirmed and prepared for.</li>
<li>Maintain all temperature logs, waste and inventory sheets</li>
<li>Make sure all employees follow company policies and guidelines</li>
<li>Maintain professionalism and set an example for all staff</li>
</ul>
Physical Demands: Physical, Mental and Workplace Environment Conditions
 <ul>
<li>The employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear</li>
<li>The employee is frequently required to stand and walk</li>
<li>Specific vision abilities required by this job include: close vision, distance vision, color vision & focus</li>
</ul>
Working Conditions: Workplace Environment Conditions
 
<ul>
<li>Restaurant environment</li>
<li>The noise level in this office is usually moderate to high</li>
</ul>
We Offer: 
<ul>
<li>Competitive Salary</li>
<li>Medical Insurance</li>
<li>401(k) Plan</li>
<li>Flexible schedule</li>
<li>Comprehensive training</li>
<li>Paid Sick and Vacation time</li>
<li>Great Discount Program</li>
</ul>
And more!!!
 
Visit us at https://www.genesis-hospitality.com/
 
Genesis Hospitality is part of Genesis Global Group and is an equal opportunity employer.

General Manager - Management

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