Cluster Assistant Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

KEY ROLES & RESPONSIBILITIES

• ENSURE ALL RESERVATION ENQUIRES ARE PROFESSIONALLY, AND PROMPTLY

HANDLED AND THAT THERE IS NO LOSS OF BUSINESS

• CONDUCT TRAINING TO EXISTING AND NEW AGENTS IN THE TEAM TO MAINTAIN

AND IMPROVE RESERVATION SELLING SKILLS

• HANDLE AND RESOLVE GUEST ISSUES IN A POSITIVE MANNER SO AS TO PROTECT

COMPANY REVENUE AND RESULT IN GUEST SATISFACTION

• DEVELOP AND MAINTAIN THE DEPARTMENT SCHEDULE WHEREBY THERE IS

APPROPRIATE COVERAGE TO HANDLE RESERVATION CALLS, MINIMIZING LOSS OF
CALLS, AND ENSURING A HIGH LEVEL OF CONVERSION INTO BOOKINGS

• TRACK CALLS USING STANDARD CALL CONVERSION SHEETS AND REPORT

RESULTS DAILY, WEEKLY AND MONTHLY

• SET AND AMEND SELLING STRATEGIES ACROSS ALL CHANNELS, AND SEGMENTS

AS DIRECTED BY THE DIRECT REPORT AS APPLICABLE PER PROPERTY LEVEL

• RUN REPORTS AS REQUIRED BY HOTEL AND COMPANY STANDARDS; ASSIST THE

DIRECTOR OF REVENUE MANAGEMENT OR OTHER DIRECT REPORT, TO MAINTAIN,
MAKE CHANGE IN THE RESERVATION/PROPERTY MANAGEMENT/REVENUE
MANAGEMENT SYSTEM (IF APPLICABLE) AT PROPERTY LEVEL AS REQUIRED

• MAINTAIN ADMINISTRATION PROCEDURES, AS PER COMPANY AND HOTEL

STANDARDS; THIS INCLUDES ALL RESERVATIONS AND REQUESTS ARE CONFIRMED
WITH IN 24 HOURS, NO SHOW CHARGES ARE VALIDATED AND SENT TO FINANCE
FOR POSTING, FILING SYSTEM IS MAINTAINED, AND NEW ONES SET UP; FAX
MACHINE IS CHECKED AND CORRESPONDENCE IS PLACED IN THE APPLICABLE
PLACE(S)

• CONDUCT ANNUAL REVIEWS, RECOMMEND APPROPRIATE SUCCESSION PLAN

FOR EMPLOYEE(S) DEVELOPMENT IN ORDER TO ENSURE THE SUSTAINABILITY OF
THE RESERVATION DEPARTMENT; PROVIDE SUGGESTION FOR IMPROVEMENT, AND
IDENTIFY BARRIERS TO ITS SUCCESS, AND WAYS TO OVERCOME THESE

• MONITOR AND REPORT RESULTS OF ANY INCENTIVE PROGRAMS IN PLACE;

RESPONSIBLE TO MAKE SURE INTEGRITY OF THE PROGRAM IS MAINTAINED, AND
THAT ALL REQUIREMENTS ARE FOLLOWED
Qualifications
Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.