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associate project manager

associate core people operations

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Associate in People Ops is responsible for managing and resolving complex employee issues That related to Social Insurance and labor Office. This role involves Handling all Governmental Inspections that related to People Ops and addressing findings, Gaps, and concerns, Then Resolve them. The Specialist will collaborate with HR Business Partners, Core Ops team members, and legal teams.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Managing Onboarding Formalities.
 </li>
 <li>
 Managing Offboarding Formalities.
 </li>
 <li>
 Secure all needed wet ink signatures.
 </li>
 <li>
 Review the Hiring Documents.
 </li>
 <li>
 Handling End-To-End Social insurance for employees.
 </li>
 <li>
 Create an accurate Tracker for all employee&rsquo;s social insurance status.
 </li>
 <li>
 Generate periodic reports Updated status for social insurance.
 </li>
 <li>
 Manage employee&rsquo;s files archiving system.
 </li>
 <li>
 Handle all Governmental Inspections.
 </li>
 <li>
 Identify Findings and gaps and the result of inspections and work to resolve them.
 </li>
 <li>
 Review New Joiners&rsquo; Heiring Documents and assure that it&rsquo;s Completed.
 </li>
 <li>
 Generate reports related to inspections and its Results.
 </li>
 <li>
 Stay updated on labor laws, regulations, and industry best practices.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 University degree in HR, or a related field
 </li>
 <li>
 Minimum 2 years of Core People Operations experience and Social Insurance handling Issues.
 </li>
 <li>
 Knowledge of local employment laws
 </li>
 <li>
 Excellent interpersonal and communications skills.
 </li>
 <li>
 Ability to work on several projects simultaneously.
 </li>
 <li>
 Strong personal and work ethics.
 </li>
 </ul>
</div>

Associate Core People Operations

e.construct Fz LLC

<div>
 At
 
 e.construct
 
 , we combine engineering excellence with a culture of ownership, impact, and innovation.
 
 
 We&rsquo;re hiring a
 
 People Operations Manager
 
 to join our team of forward-thinking structural engineers, designers, and digital innovators.
 
 
 The
 
 People Operations Manager
 
 owns the end-to-end delivery of core HR operations, ensuring operational excellence, compliance, and a consistent employee experience across the organization. This role leads HR administration, people data governance, payroll coordination, and employee lifecycle processes, while driving continuous improvement and scalable people operations practices. The Manager acts as a key operational leader within the People function, balancing hands-on execution with process ownership and optimization.
 
 
 Why e.construct?
 
 
 🏢
 
 Multidisciplinary Collaboration:
 
 Work alongside experts in structural engineering, BIM, software development, and research&mdash;all under one roof.
 
 
 ⚙️
 
 Built Not Bought:
 
 We developed our own performance evaluation system&mdash;because we know our needs better than any off-the-shelf tool.
 
 
 🌍
 
 Sustainability at the Core:
 
 From precast systems to digital optimization, our projects aim to reduce waste and promote efficiency.
 
 
 🧑&zwj;🤝&zwj;🧑
 
 People First, Always:
 
 We&rsquo;re stable and people-focused. We prioritize long-term growth and people-first decisions. We support our team through every phase of their journey&mdash;including when they explore new paths beyond our walls.
 
 
 📬
 
 Accessible Leaders, Written Culture:
 
 Communication is clear, transparent, and structured. Leaders are one message away.
 
 
 We hire people who care&mdash;not just about the work, but about how it&rsquo;s done. If you're ready to
 
 leave a mark
 
 , you&rsquo;ll thrive here.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Key Responsibilities
 </li>
 <li>
 1. People Data, Systems &amp; Compliance
 </li>
 <li>
 Own the accuracy, integrity, and governance of employee data across the HR Information System (NetSuite), ensuring timely updates and data consistency
 </li>
 <li>
 Establish and enforce HR data standards, documentation guidelines, and compliance controls aligned with labor laws and internal policies
 </li>
 <li>
 Lead internal and external HR audits, ensuring readiness, documentation completeness, and timely closure of findings
 </li>
 <li>
 Generate and analyze people operations reports and dashboards to support decision-making and leadership visibility
 </li>
 <li>
 2. Employee Relations &amp; HR Governance
 </li>
 <li>
 Oversee the preparation and issuance of all HR-related documentation, including employment contracts, salary certificates, experience letters, disciplinary actions, and policy communications
 </li>
 <li>
 Ensure all employee communications and documentation are legally compliant, consistent, and aligned with company policies
 </li>
 <li>
 Act as the first escalation point for employee HR-related inquiries, ensuring timely resolution and a professional employee experience
 </li>
 <li>
 Own onboarding and offboarding operations, ensuring a structured, compliant, and smooth employee lifecycle experience
 </li>
 <li>
 3. Payroll, Compensation &amp; Benefits Operations
 </li>
 <li>
 Support payroll preparation and coordination, ensuring accurate inputs related to promotions, bonuses, allowances, deductions, and exits
 </li>
 <li>
 Partner with Finance to ensure payroll timelines, approvals, and controls are met consistently
 </li>
 <li>
 Support annual compensation review cycles and ad-hoc salary changes, ensuring policy compliance and accurate execution
 </li>
 <li>
 Maintain oversight of benefits administration and related employee communications
 </li>
 <li>
 4. HR Operations Excellence &amp; Continuous Improvement
 </li>
 <li>
 Design, optimize, and document People Operations processes to ensure scalability, efficiency, and audit readiness
 </li>
 <li>
 Identify gaps and inefficiencies in HR operations and lead initiatives to improve workflows, controls, and employee experience
 </li>
 <li>
 Own and contribute to cross-functional HR projects related to performance management, engagement initiatives, and policy implementation
 </li>
 <li>
 Ensure HR documentation, SOPs, and operational guidelines are up to date and consistently applied
 
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Laws, Business Administration, or a related field
 </li>
 <li>
 5&ndash;8 years of experience in HR Operations or People Operations, with demonstrated ownership of core HR processes
 </li>
 <li>
 Solid understanding of labor law, HR compliance, payroll operations, and employee lifecycle management
 </li>
 <li>
 Hands-on experience with HRIS platforms (NetSuite or similar); Oracle systems exposure is a plus
 </li>
 <li>
 Strong analytical and reporting capabilities with high attention to data accuracy
 </li>
 <li>
 Proven ability to manage sensitive matters with discretion and sound judgment
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Operational Ownership &amp; Accountability
 </li>
 <li>
 Compliance &amp; Risk Management
 </li>
 <li>
 Process Design &amp; Optimization
 </li>
 <li>
 Stakeholder Management &amp; Communication
 </li>
 <li>
 Data Accuracy &amp; Attention to Detail
 </li>
 <li>
 Continuous Improvement Mindset
 
 
 
 </li>
 </ul>
 If you&rsquo;re passionate about creating meaningful employee experiences, value structure and efficiency, and thrive in a culture that balances people focus with high performance, we&rsquo;d love to have you on board.
 
 
 Join
 
 e.construct
 
 &mdash;where people, engineering, and innovation come together to build what&rsquo;s next.
</div>

People Operations Manager

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Consultant Intern, 2026 &ndash; Cairo, Egypt
 
 
 At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.
 
 
 Make an Impact as an Associate Consultant Intern
 
 
 As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
 
 As An Associate Consultant Intern, You Will
 
 
 
 <ul>
 <li>
 Participate in volunteer and team building experiences
 </li>
 <li>
 Gain exposure to our leadership team through networking sessions and speaker series
 </li>
 <li>
 Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions
 </li>
 <li>
 Grow by receiving hands-on mentorship from an experienced management team.
 </li>
 <li>
 Have an opportunity for meaningful contributions
 </li>
 <li>
 Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
 
 
 
 </li>
 </ul>
 We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for two career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.
 
 
 Strategy &amp; Transformation
 
 
 Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.
 
 
 
 Sampling Of Questions We Help Our Customers Answer
 
 
 
 How can a global financial services institution be successful at entering a hyper competitive new market?
 
 
 How can a customer improve its operating model to better achieve operational, financial and strategic goals?
 
 
 Marketing
 
 
 Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
 
 
 
 Sampling Of Questions We Help Our Clients Answer
 
 
 
 How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications?
 
 
 How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?
 
 
 How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more?
 
 
 Bring your Passion and Expertise
 
 
 
 We Recruit For And Value The Following Core Competencies
 
 
 
 Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.
 
 
 Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).
 
 
 Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.
 
 
 Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.
 
 
 Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
 
 
 Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.
 
 
 Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
 
 
 Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.
 
 
 
 Qualifications
 
 
 
 Undergraduate or master&rsquo;s degree with an expected graduation date between Dec 2026-Sep 2027
 
 
 Outstanding record of academic achievement
 
 
 Proven record of leadership in a work setting and/or through extracurricular activities
 
 
 Exceptional analytical and quantitative problem-solving skills
 
 
 Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English
 
 
 This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in Egypt, now as well as in the future, without employer sponsorship.
 
 
 To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Associate Consultant Intern, 2026 – Cairo, Egypt

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales Management - Cairo Airport Duty Free

Consultant - Sales - Cairo Airport Duty Free

Protiviti Middle East Member Firm

<div>
 
 
 Archer Manager (Consulting) (Bilingual: Arabic &amp; English)
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 Lead end-to-end delivery of Archer GRC programs&mdash;strategy, solution architecture, install on-premise Archer Platform, build, integration, UAT &amp; steady-state operations&mdash;with accountability for scope, quality, schedule &amp; stakeholder outcomes. The Senior Manager combines deep Archer platform expertise, GRC domain mastery &amp; client leadership to shape defensible, scalable &amp; regulator-aligned solutions across complex enterprises. The ideal candidate must have at least 7 to 8 years of hands-on Archer development experience, strong GRC domain knowledge &amp; client-facing consulting skills to translate business objectives into robust, compliant &amp; scalable Archer Platform.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Client Advisory
 
 
 <ul>
 <li>
 Own client engagement outcomes: define delivery approach, operating model &amp; governance; chair steering/working groups &amp; drive executive updates.
 </li>
 <li>
 Translate business objectives into a multi-release Archer roadmap with measurable KPIs &amp; benefits realization.
 </li>
 <li>
 Advise on target operating model for GRC (people, process, technology, data) including federated (multi-tenanted) vs. centralized models.
 </li>
 </ul>
 
 
 Solution Architecture &amp; Delivery Excellence
 
 
 <ul>
 <li>
 Design enterprise-grade Archer architectures: application / ODA strategy, data model, relationships, record permissions, role design &amp; performance considerations.
 </li>
 <li>
 Lead configuration across fields, layouts, calculated fields, access control, advanced workflow (AWF), notifications, reports / iViews &amp; dashboards.
 </li>
 <li>
 Establish quality gates: requirements traceability, peer reviews, SIT / UAT entry&ndash;exit criteria &amp; production readiness checklists.
 </li>
 <li>
 Plan releases &amp; environment promotions with packaging/migration utilities; maintain versioning, rollback &amp; release notes.
 </li>
 <li>
 Must have experience in deployment of the Archer Modules: Internal Audit, Enterprise &amp; Operational Risk Management, Business Continuity Management, Regulatory Compliance and Policy Management, Third Party Risk Management, IT &amp; Security Risk Management,
 </li>
 <li>
 Regional GCC delivery experience; Arabic technical writing samples portfolio.
 </li>
 </ul>
 
 
 Arabic Localization, Documentation &amp; Training
 
 
 <ul>
 <li>
 Deliver Archer solutions in Arabic language including translation of field labels, values, notifications &amp; end-user help; verify right‑to‑left (RTL) usability where applicable.
 </li>
 <li>
 Produce client-ready documentation in Arabic &amp; English (BRDs / FSDs, solution design documents, configuration runbooks, user / admin guides, SOPs).
 </li>
 <li>
 Conduct bilingual training &amp; UAT support (scripts, data sets, defect triage) ensuring equivalence of Arabic &amp; English materials.
 </li>
 </ul>
 
 
 Integration, Data &amp; Security
 
 
 <ul>
 <li>
 Oversee integrations via Data Feed Manager, REST / SOAP APIs &amp; files / DB connectors with AD / LDAP / SSO (SAML), ITSM, SIEM, Power BI, ERP / Procurement &amp; project systems.
 </li>
 <li>
 Define data quality, lineage, retention &amp; backup/restore processes; ensure auditable controls for changes &amp; data migrations.
 </li>
 <li>
 Work with platform/security teams on hardening, vulnerability remediation &amp; performance tuning across Archer 6.x stacks.
 </li>
 </ul>
 
 
 Risk &amp; Compliance Alignment (GCC &amp; International)
 
 
 <ul>
 <li>
 Map solution capabilities to frameworks &amp; regulations (e.g., ISO 31000, ISO/IEC 27001, NIST RMF) &amp; GCC regulations (e.g., NCA-ECC, SAMA, UAE IA/NESA, CBK).
 </li>
 <li>
 Operationalize control testing, risk assessments, KRIs / KPIs, issues/findings &amp; continuous monitoring dashboards for first &amp; second lines of defense.
 </li>
 </ul>
 
 
 People Leadership &amp; Practice Growth
 
 
 <ul>
 <li>
 Manage &amp; mentor multi-site delivery teams; drive skills development, code/configuration reviews &amp; knowledge management.
 </li>
 <li>
 Contribute to practice accelerators (templates, scripts, utilities) &amp; proposals/RFPs; support demos &amp; POVs.
 </li>
 </ul>
 
 
 Operations &amp; Support
 
 
 <ul>
 <li>
 Establish L2/L3 support model, SLAs &amp; runbooks for incidents, service requests &amp; enhancements.
 </li>
 <li>
 Monitor scheduled jobs, data feeds &amp; integrations; lead root cause analyses &amp; continuous improvement backlogs.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications (Must‑Have)
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science/IT or related; MBA preferred.
 </li>
 <li>
 8&ndash;12+ years overall with 7+ years hands-on Archer &amp; 4+ years leading Archer programs.
 </li>
 <li>
 Bilingual fluency in Arabic &amp; English (spoken &amp; written).
 </li>
 <li>
 Proven experience deploying Archer in Arabic language, including configuration, content translation, reports/dashboards, notifications &amp; UAT/training in Arabic.
 </li>
 <li>
 Demonstrated ability to develop complete client documentation packages in Arabic (design, user / admin guides, SOPs).
 </li>
 <li>
 Hands-on mastery of Archer application builder, AWF, role-based access, Data Feed Manager, reporting / iViews / dashboards &amp; packaging/promotions.
 </li>
 <li>
 Experience integrating with enterprise systems via REST / SOAP, flat files / DB &amp; SSO (SAML) with AD/LDAP.
 </li>
 <li>
 Strong command of GRC processes across ERM, IT &amp; Security Risk, Compliance / Policy, Third‑Party Risk, Audit &amp; BCM.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications &amp; Certifications
 
 
 <ul>
 <li>
 Archer certifications (Associate/Professional/Administrator).
 </li>
 <li>
 CRISC, ISO/IEC 27001 LA/LI, etc.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Executive communication, stakeholder management &amp; negotiation.
 </li>
 <li>
 Analytical problem-solving, structured thinking &amp; delivery governance.
 </li>
 <li>
 Team leadership, mentoring &amp; quality management.
 </li>
 <li>
 High standards of documentation quality in both Arabic &amp; English.
 </li>
 </ul>
 
 
</div>

Archer Manager (Consulting)

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Senior Associate, Service Delivery | MAF Global Solutions | Global Solutions
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Senior Associate Service Delivery supports seamless execution of the SHARE Loyalty Programme across all customer touchpoints in Egypt. The role ensures operational consistency, coordinates and tracks frontline training, and drives engagement and recognition within the SHARE Ambassador Programme. It works closely with the Senior Manager to maintain high standards across all Business Units.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Supports implementation of loyalty SOPs, service standards, and corrective actions to ensure consistent service delivery across Egypt.
 </li>
 <li>
 Coordinates with BU leads to identify service gaps, gather frontline feedback, and monitor performance through reports and audits.
 </li>
 <li>
 Assists in planning, scheduling, and tracking SHARE training sessions, ensuring updated content, attendance, and evaluation.
 </li>
 <li>
 Manages logistics, materials, dashboards, and progress reporting for training, including micro-learning and induction sessions.
 </li>
 <li>
 Supports the setup, onboarding, and engagement of the SHARE Ambassador Programme in Egypt.
 </li>
 <li>
 Manages daily Ambassador communications, engagement campaigns, competitions, and recognition activities.
 </li>
 <li>
 Tracks Ambassador participation, shares insights, and supports small-scale recognition events and digital celebrations.
 </li>
 <li>
 Consolidates data for monthly reports, highlighting training completion, service KPIs, and operational trends.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in service operations, customer experience, or training support.
 </li>
 <li>
 Experience in loyalty programmes or retail operations preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.
 </li>
 <li>
 Highly organized with strong attention to detail and follow-through.
 </li>
 <li>
 Energetic, proactive, and passionate about customer experience.
 </li>
 <li>
 Excellent communication and stakeholder coordination skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Associate, Service Delivery

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