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associate - people & organisation

associate manager people engagement

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; People Engagement | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; People Engagement is responsible for driving key elements of employee experience by supporting internal customer satisfaction, employee engagement surveys, team-building initiatives, and internal communications. In addition, the role supports the full Talent Management cycle, including designing and implementing talent programs that strengthen workforce capability, enhance engagement, retain high-potential employees, and contribute to building a strong leadership pipeline across MAF Retail.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges within the organization.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Facilitate the creation of an action plan to address the employee engagement/customer satisfaction challenges.
 </li>
 <li>
 Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance the relevant activities.
 </li>
 <li>
 Prepare the content (HC initiatives, events calendar, talent development programs, new training updates to HC policies and procedures) to be published in the newsletter newsletter.
 </li>
 <li>
 Assist the Employee Engagement Manager in developing a strategy for creativity and innovation in MAF Retail.
 </li>
 <li>
 Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 <li>
 Supports the Talent Manager to coordinate with the countries to ensure clear understanding of performance management expectations throughout the organization.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR Management, or Business Administration.
 </li>
 <li>
 0-2 years&rsquo; HR experience in a major public sector or private -sector organizations.
 </li>
 <li>
 Full proficiency in English.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in Microsoft Office is required.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager – People Engagement

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Senior Associate, Service Delivery | MAF Global Solutions | Global Solutions
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Senior Associate Service Delivery supports seamless execution of the SHARE Loyalty Programme across all customer touchpoints in Egypt. The role ensures operational consistency, coordinates and tracks frontline training, and drives engagement and recognition within the SHARE Ambassador Programme. It works closely with the Senior Manager to maintain high standards across all Business Units.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Supports implementation of loyalty SOPs, service standards, and corrective actions to ensure consistent service delivery across Egypt.
 </li>
 <li>
 Coordinates with BU leads to identify service gaps, gather frontline feedback, and monitor performance through reports and audits.
 </li>
 <li>
 Assists in planning, scheduling, and tracking SHARE training sessions, ensuring updated content, attendance, and evaluation.
 </li>
 <li>
 Manages logistics, materials, dashboards, and progress reporting for training, including micro-learning and induction sessions.
 </li>
 <li>
 Supports the setup, onboarding, and engagement of the SHARE Ambassador Programme in Egypt.
 </li>
 <li>
 Manages daily Ambassador communications, engagement campaigns, competitions, and recognition activities.
 </li>
 <li>
 Tracks Ambassador participation, shares insights, and supports small-scale recognition events and digital celebrations.
 </li>
 <li>
 Consolidates data for monthly reports, highlighting training completion, service KPIs, and operational trends.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in service operations, customer experience, or training support.
 </li>
 <li>
 Experience in loyalty programmes or retail operations preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.
 </li>
 <li>
 Highly organized with strong attention to detail and follow-through.
 </li>
 <li>
 Energetic, proactive, and passionate about customer experience.
 </li>
 <li>
 Excellent communication and stakeholder coordination skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Associate, Service Delivery

Mars

<div>
 
 Job Description
 
 
 
 The Associate Relations Manager will serve as the point of contact for Associate Relations issues and inquiries for a cross functional (supply &amp; demand &amp; office) client group in Egypt for 2 sites (CAI, OCT). The IMEA AR manager provides AR support to all segments in Egypt . The role supports over 600 associates in Mars Egypt over 2 sites (CAI, OCT) and the field sales organization. The role is a member of the AR IMEA team (India, Middle East and Africa) with a remote IMEA manager. The role is part of the European/India/Africa AR team, working closely with the P&amp;O Business Partners.
 
 
 
 Issue Resolution
 
 
 
 <ul>
 <li>
 Ensure associate &amp; business advocacy and lead grievance and disciplinary process in line with Mars guidelines to build a fair, trustworthy and inclusive workplace.
 </li>
 <li>
 Lead fact-finding investigations for sensitive and/or complex cases (e.g. interviews, document review, and consultation with appropriate internal stakeholders in line with our global investigation protocol
 </li>
 <li>
 Partner with legal counsel to represent the business in legal and governmental proceedings.
 </li>
 <li>
 Ensure accurate input into Service Now system case management and that cases are responded to in a timely manner. Ensure tracking and reporting on AR case trends.
 </li>
 <li>
 Engage with BP&rsquo;s and AR Lead regarding complex, high risk situations.
 
 
 </li>
 </ul>
 
 Performance concerns
 
 
 
 <ul>
 <li>
 Partner with and coach line managers on performance management process and documentation.
 </li>
 <li>
 Review and recommend next steps regarding separations, severance options and transition assistance.
 
 
 </li>
 </ul>
 
 Build Line Manager Capability.
 
 
 
 <ul>
 <li>
 Provide coaching and training to line managers and P&amp;O partners in the areas related to employment law, grievance management and performance management.
 </li>
 <li>
 Deliver AR essentials capability programs for line managers to &lsquo;lead in the Mars way&rdquo;
 </li>
 <li>
 Provide interpretation &amp; consultation to ensure fair application of policies and processes to associates.
 
 
 </li>
 </ul>
 
 Labor Law compliance
 
 
 
 <ul>
 <li>
 Be the labor law and employment policies guardian and ensure correct governance.
 </li>
 <li>
 The Associate relations manager will be responsible for the consolidation, review, and alignment of Egypt related employment policies and ensure regular update when needed
 </li>
 <li>
 Make recommendations regarding employment policies, practices and procedures focused on improving consistency, effectiveness and capability.
 </li>
 <li>
 Proactively access potential union activity and raise potential challenges with site leadership teams.
 
 
 </li>
 </ul>
 
 Culture pulse and Partnership
 
 
 
 <ul>
 <li>
 Partner and build relationships with P&amp;O BP&rsquo;s/heads and unit leadership teams to achieve aligned goals on people strategy.
 </li>
 <li>
 Partner with P&amp;O BP on Org Design Transformations including org restructures, and changes to terms and conditions of employment.
 </li>
 <li>
 Serve as the guardian of the Mars culture and be the pulse of the business by providing associate and organization insights.
 </li>
 <li>
 Execute exit interviews (leavers) and stay interviews and report on insights
 </li>
 <li>
 Analyze Associate Relations cases and ensure root causes are proactively addressed.
 </li>
 <li>
 Drive regional projects in the field of AR for MEA.
 </li>
 </ul>
</div>

Associate Relations

Protiviti Middle East Member Firm

<div>
 
 
 Purpose of the Role
 
 
 
 The Internal Audit Associate/Analyst is a foundational, entry-level position designed for a high-potential individual ready to launch a career in business consulting. The primary purpose is to
 
 execute core audit support tasks
 
 , quickly learn the firm's audit methodologies, and contribute directly to client engagements under the close guidance of senior team members.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Foundational Audit Execution &amp; Support
 
 
 
 
 
 <ul>
 <li>
 
 Audit Preparation:
 
 Assist the engagement team with the initial preparation phases, including data requests, client communications, and organizing project documentation.
 </li>
 <li>
 
 Control Testing Support:
 
 Under the direct supervision of a Consultant or Manager, execute specific, directed
 
 testing of internal controls
 
 (financial and operational) using techniques such as inquiry, observation, and inspection.
 </li>
 <li>
 
 Work Paper Documentation:
 
 
 Document audit work performed clearly and concisely
 
 in work papers, ensuring proper referencing and support for team conclusions, adhering strictly to firm standards.
 </li>
 <li>
 
 Data &amp; Analysis:
 
 Support the team by gathering, organizing, and preliminary analysis of large data sets and client source documents.
 </li>
 <li>
 
 Process Documentation:
 
 Assist in the initial documentation of client business processes and key controls to support risk assessments.
 </li>
 <li>
 
 Issue Identification:
 
 Help identify initial control deficiencies, process inefficiencies, and non-compliance issues and communicate them clearly to the Senior Consultant or Manager.
 </li>
 </ul>
 
 
 
 
 
 Professional Learning &amp; Compliance
 
 
 
 
 
 <ul>
 <li>
 
 Methodology Adherence:
 
 Commit to rapidly learning and applying the firm's Internal Audit and risk management methodologies, following all established procedures and professional standards (e.g., IIA Standards, COSO).
 </li>
 <li>
 
 Reporting Assistance:
 
 Contribute to the final deliverables by formatting reports and preparing supporting visual aids for client presentations and memorandums.
 </li>
 <li>
 
 Follow-up:
 
 Assist in tracking the implementation status of previously reported audit recommendations as directed by the engagement team.
 </li>
 <li>
 
 Time Management:
 
 Manage assigned tasks effectively and track time accurately to ensure efficient completion within project timelines and budget goals.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 Experience &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's or master&rsquo;s degree in accounting, Finance, Business Administration, or a related control-focused field.
 </li>
 <li>
 
 Experience:
 
 
 0 to 1 year of total experience
 
 in Internal Audit, External Audit, Accounting, or Risk Management (relevant internships are highly valued and qualify as experience).
 </li>
 </ul>
 
 
</div>

Internal Audit Analyst (Entry Level)

<div>
 
 
 Archer Manager (Consulting) (Bilingual: Arabic &amp; English)
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 Lead end-to-end delivery of Archer GRC programs&mdash;strategy, solution architecture, install on-premise Archer Platform, build, integration, UAT &amp; steady-state operations&mdash;with accountability for scope, quality, schedule &amp; stakeholder outcomes. The Senior Manager combines deep Archer platform expertise, GRC domain mastery &amp; client leadership to shape defensible, scalable &amp; regulator-aligned solutions across complex enterprises. The ideal candidate must have at least 7 to 8 years of hands-on Archer development experience, strong GRC domain knowledge &amp; client-facing consulting skills to translate business objectives into robust, compliant &amp; scalable Archer Platform.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership &amp; Client Advisory
 
 
 <ul>
 <li>
 Own client engagement outcomes: define delivery approach, operating model &amp; governance; chair steering/working groups &amp; drive executive updates.
 </li>
 <li>
 Translate business objectives into a multi-release Archer roadmap with measurable KPIs &amp; benefits realization.
 </li>
 <li>
 Advise on target operating model for GRC (people, process, technology, data) including federated (multi-tenanted) vs. centralized models.
 </li>
 </ul>
 
 
 Solution Architecture &amp; Delivery Excellence
 
 
 <ul>
 <li>
 Design enterprise-grade Archer architectures: application / ODA strategy, data model, relationships, record permissions, role design &amp; performance considerations.
 </li>
 <li>
 Lead configuration across fields, layouts, calculated fields, access control, advanced workflow (AWF), notifications, reports / iViews &amp; dashboards.
 </li>
 <li>
 Establish quality gates: requirements traceability, peer reviews, SIT / UAT entry&ndash;exit criteria &amp; production readiness checklists.
 </li>
 <li>
 Plan releases &amp; environment promotions with packaging/migration utilities; maintain versioning, rollback &amp; release notes.
 </li>
 <li>
 Must have experience in deployment of the Archer Modules: Internal Audit, Enterprise &amp; Operational Risk Management, Business Continuity Management, Regulatory Compliance and Policy Management, Third Party Risk Management, IT &amp; Security Risk Management,
 </li>
 <li>
 Regional GCC delivery experience; Arabic technical writing samples portfolio.
 </li>
 </ul>
 
 
 Arabic Localization, Documentation &amp; Training
 
 
 <ul>
 <li>
 Deliver Archer solutions in Arabic language including translation of field labels, values, notifications &amp; end-user help; verify right‑to‑left (RTL) usability where applicable.
 </li>
 <li>
 Produce client-ready documentation in Arabic &amp; English (BRDs / FSDs, solution design documents, configuration runbooks, user / admin guides, SOPs).
 </li>
 <li>
 Conduct bilingual training &amp; UAT support (scripts, data sets, defect triage) ensuring equivalence of Arabic &amp; English materials.
 </li>
 </ul>
 
 
 Integration, Data &amp; Security
 
 
 <ul>
 <li>
 Oversee integrations via Data Feed Manager, REST / SOAP APIs &amp; files / DB connectors with AD / LDAP / SSO (SAML), ITSM, SIEM, Power BI, ERP / Procurement &amp; project systems.
 </li>
 <li>
 Define data quality, lineage, retention &amp; backup/restore processes; ensure auditable controls for changes &amp; data migrations.
 </li>
 <li>
 Work with platform/security teams on hardening, vulnerability remediation &amp; performance tuning across Archer 6.x stacks.
 </li>
 </ul>
 
 
 Risk &amp; Compliance Alignment (GCC &amp; International)
 
 
 <ul>
 <li>
 Map solution capabilities to frameworks &amp; regulations (e.g., ISO 31000, ISO/IEC 27001, NIST RMF) &amp; GCC regulations (e.g., NCA-ECC, SAMA, UAE IA/NESA, CBK).
 </li>
 <li>
 Operationalize control testing, risk assessments, KRIs / KPIs, issues/findings &amp; continuous monitoring dashboards for first &amp; second lines of defense.
 </li>
 </ul>
 
 
 People Leadership &amp; Practice Growth
 
 
 <ul>
 <li>
 Manage &amp; mentor multi-site delivery teams; drive skills development, code/configuration reviews &amp; knowledge management.
 </li>
 <li>
 Contribute to practice accelerators (templates, scripts, utilities) &amp; proposals/RFPs; support demos &amp; POVs.
 </li>
 </ul>
 
 
 Operations &amp; Support
 
 
 <ul>
 <li>
 Establish L2/L3 support model, SLAs &amp; runbooks for incidents, service requests &amp; enhancements.
 </li>
 <li>
 Monitor scheduled jobs, data feeds &amp; integrations; lead root cause analyses &amp; continuous improvement backlogs.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications (Must‑Have)
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science/IT or related; MBA preferred.
 </li>
 <li>
 8&ndash;12+ years overall with 7+ years hands-on Archer &amp; 4+ years leading Archer programs.
 </li>
 <li>
 Bilingual fluency in Arabic &amp; English (spoken &amp; written).
 </li>
 <li>
 Proven experience deploying Archer in Arabic language, including configuration, content translation, reports/dashboards, notifications &amp; UAT/training in Arabic.
 </li>
 <li>
 Demonstrated ability to develop complete client documentation packages in Arabic (design, user / admin guides, SOPs).
 </li>
 <li>
 Hands-on mastery of Archer application builder, AWF, role-based access, Data Feed Manager, reporting / iViews / dashboards &amp; packaging/promotions.
 </li>
 <li>
 Experience integrating with enterprise systems via REST / SOAP, flat files / DB &amp; SSO (SAML) with AD/LDAP.
 </li>
 <li>
 Strong command of GRC processes across ERM, IT &amp; Security Risk, Compliance / Policy, Third‑Party Risk, Audit &amp; BCM.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications &amp; Certifications
 
 
 <ul>
 <li>
 Archer certifications (Associate/Professional/Administrator).
 </li>
 <li>
 CRISC, ISO/IEC 27001 LA/LI, etc.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Executive communication, stakeholder management &amp; negotiation.
 </li>
 <li>
 Analytical problem-solving, structured thinking &amp; delivery governance.
 </li>
 <li>
 Team leadership, mentoring &amp; quality management.
 </li>
 <li>
 High standards of documentation quality in both Arabic &amp; English.
 </li>
 </ul>
 
 
</div>

Archer Manager (Consulting)

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 PURPOSE
 
 
 As an Associate Project Manager, your primary responsibility will be to drive projects that make travel easy and safe for our customers at every step of the way, while also promoting sustainability and cultural diversity. This role thrives in a fast-paced, dynamic, and agile environment that spans the globe and welcomes cultural differences. To succeed in this role, you should have a results-oriented approach and ability to motivate team members, appreciate different perspectives, and be capable of managing projects across different locations. Additionally, you should be proficient in stakeholder engagement, scheduling, quality assurance, and people relations, and be committed to creating sustainable value for our customers and the environment.
 
 
 
 Key Responsibilities
 
 
 
 This role offers a range of responsibilities and possibilities:
 
 
 <ul>
 <li>
 Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change, mitigate risks, and deliver results to stakeholders and customers alike.
 </li>
 <li>
 Working with project teams - Every project is completed through a team effort, working together with a diverse group of passionate professionals. As the Project Manager, you will regularly track project activities against planned schedules and take corrective action in case of any deviations. You will also communicate regularly and frequently with team members, management, stakeholders, and customers to ensure a continuous understanding and alignment on project progress.
 </li>
 <li>
 Working with customers - As a Project Manager, you are committed to delivering excellent customer service. You proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction, and that their needs and expectations are consistently exceeded.
 </li>
 <li>
 Project Management administration - In addition to managing the project itself, you will also be responsible for project documentation. This includes developing communication
 
 
 </li>
 </ul>
 strategy plans, designing resource and project plans, providing status reports, submitting and tracking change requests, tracking risks and issues, providing variance reports, and submitting Steering Committee reports and lessons learned. Your ability to write clearly and accurately is crucial to the success of the project.
 
 
 <ul>
 <li>
 Sustainability- As a Project Manager, it's crucial to incorporate sustainability into the role. This involves considering the long-term impacts of project outcomes during planning, and promoting sustainable behaviours among project teams by setting goals and metrics. By taking a sustainability-focused approach, you can help to ensure that the project delivers sustainable outcomes that benefit both the organization and the environment.
 </li>
 <li>
 Project Manager is required to collaborate and manage all customer facing projects on the SITA Project Management Tool. You are responsible to provide consistent and accurate project information, documents, and reports in compliance with established governance to meet SITA&rsquo;s corporate and delivery performance objective.
 </li>
 <li>
 Project Managers are required to drive the profitability of their projects and to work with the Project Financial Controller to manage the project P&amp;L in accordance with the Business Case.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 XPERIENCE
 
 
 <ul>
 <li>
 To be successful in this role, you should have a proven track record of managing multiple projects of varying sizes, budgets, and deliverables within a commercial environment. Additionally, you should have working experience with executives and senior management.
 </li>
 <li>
 Ideally, you will also have experience working with IT solutions in the travel and transportation industry.
 </li>
 <li>
 Minimum of 5-7 years of experience in project management
 
 
 </li>
 </ul>
 PROFESSION COMPETENCIES
 
 
 <ul>
 <li>
 Change control
 </li>
 <li>
 Client Relationship management
 </li>
 <li>
 Communicating for impact
 </li>
 <li>
 Cross-team integration
 </li>
 <li>
 Empowerment
 </li>
 <li>
 Leadership
 </li>
 <li>
 Managing Risk
 </li>
 <li>
 Products and Services
 </li>
 <li>
 Program management
 </li>
 <li>
 Project completion and integration
 </li>
 <li>
 Project planning and control
 </li>
 <li>
 Project scope management
 </li>
 <li>
 Quality Management
 </li>
 <li>
 Resource Management
 </li>
 <li>
 Stakeholder management
 
 
 </li>
 </ul>
 CORE COMPETENCIES
 
 
 <ul>
 <li>
 Adhering to Principles &amp; Values
 </li>
 <li>
 Communication
 </li>
 <li>
 Creating &amp; Innovating
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Impact &amp; Influence
 </li>
 <li>
 Leading Execution
 </li>
 <li>
 Results Orientation
 </li>
 <li>
 Teamwork
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 University degree or equivalent
 </li>
 <li>
 Formal project management training and certification - PMP certified preferred
 </li>
 <li>
 Scrum master preferred
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Associate Project Manager

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales Management - Cairo Airport Duty Free

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