graduate software engineer, open source and linux, canonical ubuntu Jobs in Cairo

graduate software engineer, open source and linux, canonical ubuntu

installation engineer

senior ai & automation engineer Jobs in Cairo

senior ai & automation engineer

technical consultant

ai/ml engineer

associate linux support engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Associate Support Engineer
 
 to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Working from your remote home office to provide technical support for employees.
 </li>
 <li>
 Being available to take ownership of new cases via telephone, email and web
 </li>
 <li>
 Acting as an internal customer advocate keeping them updated in a timely manner
 </li>
 <li>
 Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Drafting and distributing technical notices for internal and external communication.
 </li>
 <li>
 Prioritising your work in order to accomplish the most important and urgent tasks first
 </li>
 <li>
 Keeping on learning as our products and services grow and evolve
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
 </li>
 <li>
 Maintaining regular communication and information exchange with the rest of the team, locally and remotely
 </li>
 <li>
 Identifying and suggesting any opportunities to provide a better service
 </li>
 <li>
 Participating in a regular weekend working rotation
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
 </li>
 <li>
 Knowledge or basic hands-on experience on 2 or more of:
 </li>
 <ul>
 <li>
 Linux server administration
 </li>
 <li>
 Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
 </li>
 <li>
 Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
 </li>
 </ul>
 <li>
 Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 </li>
 </ul>
 Noting that we require and will perform a background check for this role.
 
 
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
 </li>
 <li>
 Experience with other open-source desktop technologies
 </li>
 <li>
 Active contribution to open-source projects/forum/code
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Associate Linux Support Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Canonical is looking for exceptional security-focused software engineers to be integrated across product teams. While they also contribute to the product as engineers, their primary focus is to challenge the entire team to think more deeply about security through state-of-the-art practices such as threat modeling, table-top exercises, architecture and design reviews, static analysis tools, and fuzzing, among others.
 
 
 These roles encompass all aspects of product security, including feature development, vulnerability response, proactive security, and open source community participation. Engineers in these roles collaborate closely with other Canonical teams, customers, and partners across the open source ecosystem.
 
 
 Each product engineering team at Canonical reserves one or two openings for security-oriented software engineers. We also develop a number of products driven entirely by security needs, such as our AppArmor kernel investments and the Ubuntu Security Guide (USG). As the publisher of Ubuntu, we also handle long-term security response for the entire operating system and open source ecosystem. Working with tens of thousands of upstreams means that we need to be fluent in every major programming language and design, build, and adopt sophisticated tools that enable us to work at scale and speed with confidence.
 
 
 Apply here if you are an exceptional security-focused software engineer, passionate about open source, and excited by Canonical's products and mission.
 
 
 This role requires the ability to be productive in a globally distributed team through strong self-discipline and motivation. It also involves mandatory international travel at least twice a year, typically for one week.
 
 
 Location: Worldwide, this is a globally remote role
 
 
 What you'll do
 
 
 Security roles might tackle any of the following:
 
 
 <ul>
 <li>
 Define, implement, and document new security features
 </li>
 <li>
 Lead security-focused initiatives within a product engineering team
 </li>
 <li>
 Analyze, fix, and test vulnerabilities in open source software
 </li>
 <li>
 Contribute to Ubuntu and upstream open source projects to benefit the community
 </li>
 <li>
 Audit and analyze source code for vulnerabilities
 </li>
 <li>
 Integrate new tools into our security infrastructure, pipelines, and processes
 </li>
 <li>
 Achieve and retain various security certifications
 </li>
 <li>
 Extend and enhance Linux cryptographic components to meet country-specific compliance requirements, such as FIPS and Common Criteria (CC) certifications
 </li>
 <li>
 Work with external partners to develop Center for Internet Security (CIS) benchmarks
 </li>
 <li>
 Design and develop hardening automation for Ubuntu
 </li>
 <li>
 Stay up to date with trends and developments in the security industry
 </li>
 <li>
 Develop, test, and maintain new software capabilities
 </li>
 <li>
 Provide guidance and support to other engineering teams on security best practices
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
 </li>
 <li>
 A track record of going above and beyond expectations
 </li>
 <li>
 Thorough understanding of the common categories of security vulnerabilities and how to fix them
 </li>
 <li>
 Knowledge of modern software engineering techniques
 </li>
 <li>
 Familiarity with open source development tools and methodologies
 </li>
 <li>
 Skill in one or more of C, C++, Python, Go, Rust, Java, Ruby, PHP, or JavaScript/Typescript
 </li>
 <li>
 Experience as a security champion
 </li>
 <li>
 Experience driving security within a wider SSDLC process
 </li>
 <li>
 Professional written and spoken English
 </li>
 <li>
 Experience with Linux (Debian or Ubuntu preferred)
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Passion, thoughtfulness, and self-motivation
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Results-oriented, with a personal drive to meet commitments
 
 
 </li>
 </ul>
 Optional skills we also value
 
 
 <ul>
 <li>
 Clear and effective communication with both the team and Ubuntu community members
 </li>
 <li>
 Experience working with the Linux kernel
 </li>
 <li>
 Experience with security certifications and knowledge of FIPS and/or Common Criteria (CC)
 </li>
 <li>
 Experience with OVAL (Open Vulnerability Assessment Language)
 </li>
 <li>
 Knowledge of cryptographic modules such as OpenSSL and Libgcrypt
 </li>
 <li>
 Knowledge of low-level Linux cryptography APIs
 </li>
 <li>
 Demonstrated ability to learn quickly
 </li>
 <li>
 Performance engineering experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Security Software Engineer

e& CX Solutions Egypt

<div>
 
 
 Role Overview:
 
 
 
 We are seeking an L1 NOC Application Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of Databases, and application in production environment, with a strong desire to grow and develop their technical skills in a fast-paced, mission-critical environment. The L1 NOC Application Engineer will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the applications.
 
 
 
 Key Responsibilities:
 
 
 
 
 Monitoring and Incident Detection:
 
 
 <ul>
 <li>
 Continuously monitor applications using Dynatrace.
 </li>
 <li>
 Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
 </li>
 <li>
 Escalate issues to L2 or L3 engineers as necessary, following established protocols.
 </li>
 </ul>
 
 
 Initial Troubleshooting:
 
 
 <ul>
 <li>
 Perform troubleshooting on application and system issues, including connectivity problems, hardware failures, and application errors.
 </li>
 <li>
 Use remote tools to access and troubleshoot application and servers
 </li>
 <li>
 Document all incidents, troubleshooting steps, and resolutions in the incident management system.
 </li>
 </ul>
 
 
 Incident Management:
 
 
 <ul>
 <li>
 Categorize and prioritize incidents based on severity and impact.
 </li>
 <li>
 Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
 </li>
 <li>
 Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams.
 </li>
 </ul>
 
 
 Application and System Maintenance:
 
 
 <ul>
 <li>
 Assist in routine application and system maintenance tasks, including applying patches, updates, and configuration changes.
 </li>
 <li>
 Support in performing health checks on applications, servers, and critical services to ensure optimal performance.
 </li>
 </ul>
 
 
 Documentation and Reporting:
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date documentation of the application topology, configurations, and standard operating procedures (SOPs).
 </li>
 <li>
 Generate daily, weekly, and monthly reports on application performance, incidents, and other key metrics.
 </li>
 </ul>
 
 
 Collaboration and Communication:
 
 
 <ul>
 <li>
 Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve complex issues and improve application reliability.
 </li>
 <li>
 Participate in team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement initiatives.
 </li>
 </ul>
 
 
 Shift Work and On-Call Support:
 
 
 <ul>
 <li>
 Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.
 </li>
 <li>
 Participate in on-call rotations to ensure coverage during off-hours and weekends.
 </li>
 </ul>
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 
 Experience:
 
 3+ years of experience in Large Industry monitoring Databases, and application in production environment
 </li>
 <li>
 
 Technical Skills:
 
 Experience in application concepts, triaging of application issues identified by Monitoring tools and identify RCA and report to owner.
 </li>
 <li>
 
 Monitoring Tools:
 
 Experience with application monitoring tools (Dynatrace) and incident management systems (ServiceNow).
 </li>
 <li>
 
 Troubleshooting:
 
 Strong analytical and problem-solving skills, with the ability to perform basic troubleshooting on application and system issues.
 </li>
 <li>
 
 Communication:
 
 Excellent communication skills, both written and verbal, with the ability to document and explain technical issues clearly.
 </li>
 <li>
 
 Certifications:
 
 Dynatrace Associate Certification.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience in a 24/7 operations environment, particularly in a NOC or similar role.
 </li>
 <li>
 Familiarity with ITIL processes, particularly incident and problem management.
 </li>
 <li>
 Good understanding of Digital &amp; Cybersecurity service management processes.
 </li>
 <li>
 Exposure to configuration management tools
 </li>
 </ul>
</div>

NOC Application Engineer

Amazon

<div>
 
 Description
 
 
 
 Amazon opened its doors in 1995 and strives to be the world&rsquo;s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon is to build a world class operation. Amazon Operations aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To continue to drive excellence within our Amazon Egypt Operations we are always exploring new opportunities to shape our global business. As a Operations Integration Engineer, you&rsquo;ll be an essential part of innovating and transforming our processes. This is a unique and exciting opportunity to ensure our organization&rsquo;s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. The ideal candidate for this position will take the lead on the design and launch of new programs for our customers. You&rsquo;ll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon Egypt that include optimization of how we think, teach and deliver cultural change across our fulfilment/transportation/delivery network, enabling processes to meet our associate experience goals. You will collaborate on and then execute the roadmap of standard Egypt process upgrades, directly supporting implementation of change at Egypt and site level. Reporting into the Operation Integration Manager, the Operations Integration Engineer will develop mechanisms to surface known best practices, deploy change and raise the bar. You will own standardization of processes, lead trials and engage with stakeholders across Egypt, AMET and WW, enabling standardization and innovation. Your resident location must be local to the geographic area of the position you are applying for. This position may support multiple sites within the region and the ability to routinely travel between local sites is essential. The successful candidate must be capable of occasional domestic travel, estimated at less than 25% of the time.
 
 
 
 Basic Qualifications
 
 
 
 Completed Bachelor&rsquo;s degree in Engineering, Administration or similar with continuous improvement methodology knowledge.
 
 
 <ul>
 <li>
 2+ experience years working directly with learning or continuous improvement responsibilities.
 </li>
 <li>
 Good English.
 </li>
 <li>
 Experience owning/driving roadmap strategy and definition.
 </li>
 <li>
 Experience with end to end program delivery.
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Advanced English.
 </li>
 <li>
 Experience leading multidisciplinary groups.
 </li>
 <li>
 Green belt certification (optional)
 </li>
 <li>
 Engage multi-tasking in a fast-paced, high-energy environment.
 </li>
 <li>
 Support project improvement events to achieve business goals with short and long term results.
 </li>
 <li>
 Offer feedback effectively related to Standard Process adherence.
 </li>
 <li>
 Deliver training solutions, if necessary for deploy projects and increase adoption.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3065187
</div>

Ops Integration Engineer, Ops Integration

Talent 360 ME

<div>
 Elite is hiring &ldquo; IT Specialist &ldquo;
 
 
 About Elite:
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled IT Specialist to support our growing technology infrastructure
 
 
 
 Responsibilities
 
 
 :
 
 
 
 <ul>
 <li>
 Provide technical support for hardware, software, and network issues across the company
 </li>
 <li>
 Install, configure, and maintain IT systems, servers, and equipment
 </li>
 <li>
 Monitor and manage network performance, security, and data backups
 </li>
 <li>
 Troubleshoot system problems and resolve user requests in a timely manner
 </li>
 <li>
 Ensure cybersecurity measures are in place and kept up to date
 </li>
 <li>
 Maintain documentation of IT assets, procedures, and incident reports
 </li>
 <li>
 Collaborate with departments to identify and support their IT needs
 </li>
 <li>
 Assist with system upgrades and implementation of new technologies
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in IT support or system administration.
 </li>
 <li>
 Strong knowledge of Windows and/or Linux operating systems.
 </li>
 <li>
 Experience with networking protocols, firewall management, and VPN setup.
 
 
 
 </li>
 </ul>
 Work Conditions :
 
 
 From 9 AM till 5 PM
 
 
 Work Location: 1st Settlement New Cairo
 
 
 2 days off ( Fri &amp; Sat. )
 
 
 If you&rsquo;re interested please send me your CV to this mail advisor3@talent-360.me
 
 
 #IT #Jobs #work #Opportunity #InformationandTechnology #TechnicalSupport
</div>

IT Specialist

All for One Egypt

<div>
 
 
 WHAT MAKES YOUR JOB EXCITING:
 
 
 
 
 <ul>
 <li>
 Development of sustainable automation for OS (Linux and windows)
 </li>
 <li>
 Development and implementation into cloud environments (Azure)
 </li>
 <li>
 Design and documentation of new processes as well as optimization of existing ones
 </li>
 <li>
 Integration of new and existing programs into the internal automation landscape
 </li>
 <li>
 Analysis of errors and terminations as well as the elimination these errors
 </li>
 <li>
 Contact person for operations for optimization and development of automations
 </li>
 </ul>
 
 
 
 
 YOUR EXPERIENCE &amp; APPROACH:
 
 
 
 
 <ul>
 <li>
 You have a degree in Computer Science, Business Information Systems or have an equivalent qualification.
 </li>
 <li>
 You have a broad knowledge in some of the following standard programming languages like python, JavaScript and shell/PowerShell and dealing with REST-APIs is very helpful.
 </li>
 <li>
 Experience with automation tools like puppet and ansible
 </li>
 <li>
 Experience in handling with different operating systems (windows, Linux), cloud environment and different types of hypervisors
 </li>
 <li>
 Experience docker, Kubernetes and database MongoDB would be helpful
 </li>
 <li>
 Passionate about CI/CD pipelines
 </li>
 <li>
 You have strong analytical and communication skills, you like to work in a team, and you have a careful and structured way of working.
 </li>
 <li>
 Good German or English skills round off your profile.
 </li>
 </ul>
 
 
 
 
 YOUR BENEFITS:
 
 
 
 
 <ul>
 <li>
 Challenging and varying assignments with world market leaders and hidden champions
 </li>
 <li>
 Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
 </li>
 <li>
 Autonomy, flexibility in your daily work
 </li>
 <li>
 Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
 </li>
 <li>
 Secure role in a friendly, open-minded, and committed team
 </li>
 <li>
 Attractive salary package; social insurance and private medical insurance.
 </li>
 <li>
 40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday.
 </li>
 </ul>
 
 
 
</div>

Automation Developer

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
 
 
 Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
 
 
 globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to
 
 
 Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing
 
 
 Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery
 
 
 to help shape and form this new venture.
 
 
 
 Job Summary
 
 
 
 
 
 What does this role aim to achieve in the firm/what impact does the role create
 
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 
 
 Daily tasks and delivery expectation
 
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, You Will Contribute To Delivering Some Or All Of These Activities For Clients Of PwC
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 Manage Employee Data &amp; Documentation e.g.
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create and use organised digital systems to store and manage files using clear naming rules
 </li>
 <li>
 Receive, review and maintain employee files incl. sending requests to employees with outdated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 Provide HR Helpdesk/ Support Services
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 Support employee on/offboarding &amp; lifecycle management e.g.
 
 
 <ul>
 <li>
 Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities
 </li>
 <li>
 Support internal mobility and promotion processes
 </li>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 Support grievances &amp; escalations
 
 
 <ul>
 <li>
 Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures.
 </li>
 <li>
 Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately..
 
 
 </li>
 </ul>
 Support Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 Support Leave Management
 
 
 <ul>
 <li>
 Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
 </li>
 <li>
 Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies
 </li>
 <li>
 Provide reports on leave trends, balances, and usage to management
 </li>
 <li>
 Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
 </li>
 <li>
 Act as a point of contact for employee queries related to leave policies and balances
 </li>
 <li>
 Offer support for employees navigating complex leave situations, such as medical or family emergencies
 
 
 </li>
 </ul>
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 Collaborate effectively in a team environment
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 Support Process Improvement
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 
 
 Specific learned abilities or technical skills
 
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SAP/ SuccessFactors, Workday, Oracle)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 
 
 Values, behaviors &amp; attitude
 
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Required Language Skills
 
 
 
 Proficient in written and spoken English and Arabic
 
 
 
 Minimum Education And Specific Qualification
 
 
 
 Bachelor&rsquo;s degree in a HR related field, business management / administration or equivalent
 
 
 HR related Certifications in relevant fields would be advantageous
 
 
 
 Years Of Experience
 
 
 
 For an Associate, 1-3 years of professional experience and for a Senior Associate 4-6 years experience.
 
 
 Ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East or GCC region
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

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