customer service consultant Jobs in Cairo

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technical consultant

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled and motivated ServiceNow Technical Consultant to join our dynamic team. This role requires deep expertise in ServiceNow modules, particularly IT Service Management (ITSM), Human Resource Service Delivery (HRSD), and the highly sought-after IT Operations Management (ITOM). The ideal candidate will possess strong technical and consulting skills, with a proven ability to deliver complex ServiceNow solutions that drive business transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules.
 </li>
 <li>
 Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions.
 </li>
 <li>
 Provide technical leadership and mentoring to junior team members and stakeholders.
 </li>
 <li>
 Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities.
 </li>
 <li>
 Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows.
 </li>
 <li>
 Ensure adherence to best practices and governance in ServiceNow development and administration.
 </li>
 <li>
 Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution.
 </li>
 <li>
 Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies.
 </li>
 <li>
 Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation.
 </li>
 <li>
 Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence.
 </li>
 <li>
 Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations.
 </li>
 <li>
 Understanding of ITIL framework and practical application in ServiceNow implementations is a strong plus.
 </li>
 <li>
 Experience with Agile methodologies and DevOps practices in ServiceNow delivery.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and lead teams in a fast-paced, client-facing environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field; relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

ServiceNow Technical Consultant

Confidential

<div>
 
 
 Oracle Technical Consultant Opportunity (Onsite - Libya)
 
 
 
 
 
 
 We need a senior leader to take full ownership of our Oracle Fusion ecosystem. You will set the strategy and lead the implementation, optimization, and support for our Oracle Cloud (Fusion) platforms. This is a hands-on leadership role for a strategic expert.
 
 
 
 
 
 
 Who You Are:
 
 
 <ul>
 <li>
 A strategic leader with 15+ years in IT, including 10+ years with Oracle ERP.
 </li>
 <li>
 A Program Director or Principal Consultant with 5+ years leading Oracle Cloud SCM/Financials initiatives.
 </li>
 <li>
 An expert in leading Oracle Cloud HCM consulting projects.
 </li>
 <li>
 Hands-on with implementation and support.
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Strategic Leadership: Provide end-to-end direction for the entire Oracle Fusion portfolio (SCM, Financials, HCM).
 </li>
 <li>
 Program Management: Lead and deliver complex Oracle Cloud programs from start to finish.
 </li>
 <li>
 Hands-On Configuration: Use your deep expertise in:
 </li>
 <li>
 Oracle Cloud ERP Financials &amp; SCM
 </li>
 <li>
 Oracle HCM (Core HR, Payroll, Talent Management)
 </li>
 <li>
 Business Process Management (BPM) workflows
 </li>
 <li>
 Problem Solving: Troubleshoot critical issues and act as the main contact for external Oracle support.
 </li>
 </ul>
 
 
 Must-Have Experience:
 
 
 <ul>
 <li>
 Proven track record as a Program Director for Oracle Cloud SCM/Financials.
 </li>
 <li>
 Deep, hands-on expertise in Oracle Cloud ERP Financials.
 </li>
 <li>
 Strong functional knowledge of Oracle SCM and its integration with Financials.
 </li>
 <li>
 Implementation and support experience with Oracle HCM modules.
 </li>
 <li>
 Experience configuring Oracle BPM workflows.
 </li>
 <li>
 Experience managing external Oracle support providers.
 </li>
 </ul>
 
 
</div>

Oracle Technical Consultant

All for One Egypt

<div>
 
 
 One world for making it all happen - what would it be like to be part of it?
 
 
 
 
 
 
 
 More than 4,000 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development.
 
 
 
 
 Our Regional Delivery Center in Alexandria, Egypt, plays a pivotal role in this mission. With a growing team of more than 120 highly skilled professionals, the Alexandria unit contributes significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft.
 
 
 
 
 
 
 
 We are the number one SAP Platinum partner in the German-speaking midmarket and a Microsoft Gold Partner.
 
 
 
 
 
 
 For our Regional Delivery Center in Alexandria, Egypt, we are looking for a:
 
 
 
 
 
 
 Senior Technical Consultant Storage
 
 
 
 
 
 
 
 
 
 
 WHAT MAKES YOUR JOB EXCITING
 
 
 
 
 
 <ul>
 <li>
 As a Technical Consultant, your focus will be on the operation and further development of our hybrid storage environment in our data center and the public cloud of our partners.
 </li>
 <li>
 The expansion of our services in the public cloud(s) will play a major role in the future.
 </li>
 <li>
 You will provide support from analyzing the existing storage environment through to the design, architecture and configuration of future infrastructures
 </li>
 <li>
 You will further develop the storage environment based on the latest technologies
 </li>
 <li>
 You support the implementation and optimization of provisioning and operating processes
 </li>
 </ul>
 
 
 
 
 
 YOUR EXPERIENCE &amp; APPROACH
 
 
 
 
 
 <ul>
 <li>
 You have experience in storage management and the latest NetApp technologies you are familiar with NetApp Snap Centre and NetApp administration
 </li>
 <li>
 You have initial project management experience.
 </li>
 <li>
 This is rounded off by experience in programming automation for rollouts and backups, especially using Ansible and scripting languages such as PowerShell.
 </li>
 <li>
 Experience in the integration of scripts in Automic UC4, as well as basic knowledge of Linux/Windows servers is an advantage
 </li>
 <li>
 You are characterized by a high degree of empathy for colleagues and customers and a willingness to think outside the box
 </li>
 <li>
 You enjoy never standing still and always learning new things and taking on new challenges and sharing your knowledge with trainees.
 </li>
 <li>
 Proficiency in English (B1 / B2 level) and German (A2 level or better).
 </li>
 </ul>
 
 
 
 
 
 YOUR BENEFITS
 
 
 
 
 
 <ul>
 <li>
 challenging and varying assignments with world market leaders and hidden champions
 </li>
 <li>
 vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
 </li>
 <li>
 autonomy, flexibility in your daily work
 </li>
 <li>
 extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
 </li>
 <li>
 secure role in a friendly, open-minded, and committed team
 </li>
 <li>
 attractive salary package; social insurance and private medical insurance.
 </li>
 <li>
 40 hours per week following the Egyptian vacation system, weekend on Friday &amp; Saturday.
 </li>
 </ul>
 
 
 
 
 
 We look forward receiving your online application!
 
 
</div>

Senior Technical Consultant Storage

Intercom Enterprises

<div>
 
 
 About the Role
 
 
 
 We are seeking a highly skilled and motivated
 
 Presales Consultant &ndash; Managed Services
 
 to join our team. In this role, you will be the technical expert supporting our sales team, playing a key role in designing tailored managed service solutions that meet our clients' complex IT requirements.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collaborate with the sales team to understand client requirements and provide tailored managed service solutions.
 </li>
 <li>
 Lead the design and documentation of technical solutions in response to RFPs, RFIs, and client proposals.
 </li>
 <li>
 Conduct presentations, services offering, and technical workshops for potential and existing customers.
 </li>
 <li>
 Translate business needs and customer requirements into technical solutions using industry best practices.
 </li>
 <li>
 Stay updated on the latest trends and advancements in IT infrastructure, cybersecurity services, and managed service solutions .
 </li>
 <li>
 Build strong relationships with key stakeholders, both internally and externally.
 </li>
 <li>
 Support transition from presales to post-sales delivery ensuring alignment and smooth handover.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 
 5+ years
 
 of experience in a presales or solution consulting role within managed services.
 </li>
 <li>
 Strong knowledge in
 
 IT infrastructure
 
 , N
 
 etwork security
 
 , and M
 
 anaged service solutions
 
 .
 </li>
 <li>
 Proven track record in
 
 solution scoping
 
 ,
 
 design
 
 ,
 
 RFP response writing
 
 , and
 
 client presentations
 
 .
 </li>
 <li>
 familiar with vendor programs and professional services offered.
 </li>
 <li>
 Excellent verbal and written communication skills with the ability to present complex ideas clearly and convincingly.
 </li>
 <li>
 Ability to work cross-functionally with technical teams, sales, and leadership.
 </li>
 <li>
 Strong problem-solving skills and the ability to think strategically.
 </li>
 <li>
 Relevant certifications such as
 
 ITIL
 
 ,
 
 CISM
 
 , or similar are highly preferred.
 </li>
 </ul>
</div>

Presales Consultant – Managed Services

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Mission / Role Purpose
 
 
 
 A billable professional consultant who works with clients to develop quality communications solutions in order to solve / address a client&rsquo;s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client&rsquo;s requirements; the assessment. The role is that of client advocate and takes responsibility for solution development and design inclusive of the underlying technical architecture, delivery planning and representation of that solution as required. Client facing activities such as presentations and negotiation in conjunction with the account manager is expected.
 
 
 
 Key Tasks And Responsibilities
 
 
 
 As a billable consultant to work both independently and in partnership with consultants from other regions and will be engaged in performing or assisting in following activities:
 
 
 <ul>
 <li>
 Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) for orange WAN and security solutions.
 </li>
 <li>
 Ownership on creation of projects consulting blueprints and boilerplates.
 </li>
 <li>
 Liaise directly with customer to obtain all relevant technical information for successful design, order validation &amp; project delivery.
 </li>
 <li>
 Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
 </li>
 <li>
 Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.
 </li>
 <li>
 Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio.
 </li>
 <li>
 Be recognized as an authority on Orange products and services both internally and externally.
 </li>
 <li>
 Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements.
 </li>
 <li>
 Contribute to ICAP through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange.
 </li>
 <li>
 Participates in projects as part of a project organization respecting cost, quality and time constraints.
 </li>
 <li>
 Support on site or remote migration for complex solutions/environments, as required.
 </li>
 <li>
 Provide consulting assessments for new and existing customers.
 </li>
 <li>
 Ownership of the technical solution from concept to subsequent implementation.
 </li>
 <li>
 Present technical solutions to partners and their end-customers, both formally and informally, as required.
 </li>
 <li>
 Any other duties as required by Manager
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 BSc. in Telecommunication or Computer Science
 </li>
 <li>
 7+ years&rsquo; Work experience with minimum work experience of 1-3+ years in a Consulting role (or equivalent)
 </li>
 <li>
 Experience reading and understanding packet captures with tools like Sniffer and Wireshark
 </li>
 <li>
 Strong communication skills with customers, as well as internal company groups.
 </li>
 <li>
 Keep customers/partners regularly informed of problem investigation, and resolution throughout support case lifecycle.
 </li>
 <li>
 Technical problem-solving ability with demonstrated ability to learn quickly
 </li>
 <li>
 Able and willing to travel
 </li>
 <li>
 Excellent business writing and presentation skills in English
 </li>
 <li>
 Strong sense of self-discipline and the ability to get things done under little supervision
 </li>
 <li>
 Fluent in both spoken and written English, other language is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Excellent customer facing skills
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 Reasonable business &amp; commercial acumen
 </li>
 <li>
 Hands on experience with the following:
 </li>
 <ul>
 <li>
 Next Generation Firewalls (NGFW)
 </li>
 <li>
 Proxy servers (Bluecoat, IronPorts)
 </li>
 <li>
 Antivirus and Antimalware.
 </li>
 <li>
 IDS &amp; IDP (Juniper, Fortinet, Cisco)
 </li>
 <li>
 URL &amp; Content filtering solution.
 </li>
 <li>
 Unified threat management.
 </li>
 <li>
 Application switches (Alteon, BigIP)
 </li>
 <li>
 Unix/Linux operating system.
 </li>
 <li>
 Cloud Security (ZScaler, Netskope, Microsoft)
 </li>
 <li>
 Certification in at least 1 security domain (CISM, CISSP, etc..) is a plus
 </li>
 <li>
 Fortinet
 </li>
 <li>
 Zscaler
 </li>
 <li>
 Palo Alto
 </li>
 <li>
 Forcepoint
 </li>
 <li>
 F5 (DDOS, WAF, out of path scrubbing center)
 </li>
 <li>
 OT security (OT firewalls, OT/IT integration, &hellip; etc.)
 </li>
 <li>
 DevSoc/DevOps
 
 </li>
 </ul>
 </ul>
 You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Sr. Security Consultant

Al Marasem Group

<div>
 
 As an SAP Consultant, you will be responsible for implementing, supporting, and optimizing SAP systems across various business functions. You will play a key role in analyzing business requirements, configuring SAP modules, and ensuring successful integration and performance of SAP solutions. This role requires a strong technical and functional background in SAP, with the ability to communicate effectively with both technical teams and end-users.
 
 
 You will act as the link between business stakeholders, the IT department, and external vendors, ensuring SAP solutions are aligned with business needs and delivered efficiently.
 
 
 
 Your responsibilities will encompass the following key areas:
 
 
 
 
 SAP Implementation &amp; Configuration:
 
 
 <ul>
 <li>
 Analyze business processes and identify areas for SAP system enhancements or automation.
 </li>
 <li>
 Configure relevant SAP module according to business requirements.
 </li>
 <li>
 Participate in system implementations, upgrades, and rollouts.
 </li>
 <li>
 Conduct testing, validation, and troubleshooting of configured modules.
 </li>
 <li>
 Support data migration activities and ensure data integrity during transition phases.
 </li>
 </ul>
 
 
 User Support &amp; Training:
 
 
 <ul>
 <li>
 Provide day-to-day support to SAP end-users and address system issues or inquiries.
 </li>
 <li>
 Train users on SAP functionalities and best practices.
 </li>
 <li>
 Prepare and update user manuals and training materials.
 </li>
 <li>
 Act as a first point of contact for SAP-related questions from departments.
 </li>
 </ul>
 
 
 Documentation &amp; Compliance:
 
 
 <ul>
 <li>
 Document all system configurations, functional specifications, and business processes.
 </li>
 <li>
 Ensure that SAP operations comply with internal policies and external regulations.
 </li>
 <li>
 Collaborate with the internal audit and compliance teams for system validation.
 </li>
 </ul>
 
 
 Cross-functional Collaboration:
 
 
 <ul>
 <li>
 Work closely with finance, procurement, HR, and other departments to gather requirements.
 </li>
 <li>
 Coordinate with external SAP consultants and vendors during implementations or upgrades.
 </li>
 <li>
 Provide input on system performance, user feedback, and improvement opportunities.
 </li>
 <li>
 Support integration with other enterprise systems (e.g., CRM, payroll, reporting tools).
 </li>
 </ul>
 
 
 
 
 
 To excel in this role, candidates should possess the following qualifications and attributes
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, Engineering, or related field.
 </li>
 <li>
 +5 years of hands-on experience with SAP systems (specific modules can be listed as needed ).
 </li>
 <li>
 Experience in SAP implementation or support projects.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
 <li>
 High attention to detail and documentation skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint); SAP reporting tools is a plus.
 </li>
 <li>
 Fluent in English is preferred.
 </li>
 </ul>
 
 
</div>

SAP Consultant - MM

Softobia.com

<div>
 
 Softobia continues to grow, and we are looking for a Mid-Level Odoo Consultant to join our delivery team. You will work with senior consultants and project managers to implement Odoo across different industries.
 
 
 
 
 
 📍
 
 Location
 
 : Nasr City, Cairo
 
 
 🕒
 
 Working Hours
 
 : 8 hours
 
 
 🗓
 
 Working Days
 
 : 5 days/week
 
 
 🌐
 
 Remote Days
 
 : 1 day per week
 
 
 💰
 
 Salary
 
 : 25k to 35k based on experience
 
 
 🏥
 
 Benefits
 
 : Elite Medical Insurance
 
 
 
 
 
 What should you do?
 
 
 &bull; Participate in requirement gathering sessions
 
 
 &bull; Help map business processes
 
 
 &bull; Configure Odoo modules under supervision
 
 
 &bull; Support data migration and testing tasks
 
 
 &bull; Prepare user manuals and conduct basic training
 
 
 &bull; Handle support tickets and small enhancements
 
 
 
 
 
 What do we need from you?
 
 
 
 Experience:
 
 
 
 
 &bull; Minimum 3 years Odoo functional experience
 
 
 
 
 Certifications:
 
 
 
 
 &bull; Odoo Certification preferred
 
 
 
 
 Skills:
 
 
 
 
 &bull; Good understanding of Sales, Inventory, Accounting, and HR modules
 
 
 
 
 &bull; Good communication and documentation skills
 
 
 
 
 &bull; Organized and eager to grow
 
 
 
 
 
 
 Hiring Process
 
 
 Phone Screening &rarr; Functional Interview &rarr; Practical Task &rarr; Final Interview
 
 <ul>
 <li>
 If you want to grow fast and work on real implementations, Softobia will help you reach the next level.
 </li>
 </ul>
</div>

Mid-Level Odoo Functional Consultant

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