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customer service specialist

customer support specialist Jobs in Cairo

customer support specialist

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call center representative - uae account Jobs in Cairo

call center representative - uae account

customer service representative

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Representative

DHL Express

<div>
 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
 </li>
 <li>
 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
 </li>
 <li>
 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
 </li>
 <li>
 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
 </li>
 <li>
 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
 </li>
 <li>
 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
 </li>
 <li>
 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
 </li>
 <li>
 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
 </li>
 <li>
 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
 </li>
 <li>
 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
 </li>
 <li>
 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
 </li>
 <li>
 Language Proficiency: Excellent command of both spoken and written English is required.
 </li>
 <li>
 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
 </li>
 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Sutherland

<div>
 
 
 Sutherland
 
 is a global leader specializing in
 
 AI
 
 ,
 
 automation
 
 ,
 
 cloud engineering
 
 , and
 
 advanced analytics
 
 to drive
 
 digital transformation
 
 and provide scalable business solutions for top-tier brands worldwide.
 
 
 
 
 With a strong emphasis on
 
 digital engineering services
 
 , we deliver
 
 innovative technologies
 
 and
 
 business process excellence
 
 , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
 
 363 independent inventions
 
 , including
 
 250 AI-based solutions
 
 with
 
 patents
 
 in key technologies that continuously enhance business operations and transform user experiences.
 
 
 
 
 Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
 
 "as-a-service" model
 
 , enabling rapid innovation and supporting sustainable business growth.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Ramadan Kareem🌙
 
 
 
 
 Role Description:
 
 
 
 
 We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
 
 
 
 
 
 Work Schedule:
 
 
 
 
 
 
 5 working days and 2 days off
 
 
 
 
 
 
 Rotational shifts (Morning, Night, and Overnight) and Rotational days off
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 Highest salary in the market💸
 
 
 
 
 
 
 Iftar and suhoor allowance🌙
 
 
 
 
 
 
 Bonuses and incentives after probation period (3 months)
 
 
 
 
 
 
 First three months KPI's are granted
 
 
 
 
 
 
 Social and Medical insurance
 
 
 
 
 
 
 Transportation provided 24/7🚌
 
 
 
 
 
 
 Night shift allowance
 
 
 
 
 
 
 Paid training
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 🔑
 
 What we&rsquo;re looking for:
 
 
 
 
 <ul>
 <li>
 NO EXPERINCE NEEDED
 </li>
 <li>
 🚨ENGLISH LEVEL B2 OR HIGHER IS A MUST🚨
 </li>
 </ul>
 
 💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
 
 
 
 
 
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Customer service Representative

<div>
 
 
 Concentrix is hiring Customer Service Representatives/ Sales Advisors, (B2 English level required). No previous experience needed!
 
 
 
 
 
 
 📍Location: Cairo or Alexandri
 
 
 
 
 
 a
 
 What we offe
 
 
 r:&bull; Competitive gross salary: Up to 21K E
 
 
 GP&bull; Attractive packages as well for non-English speakers (French, German, Italian, Spanish, and Portugues
 
 
 e)&bull; Social &amp; medical insuran
 
 
 ce&bull; 24/7 transportation provid
 
 
 
 
 
 ed
 
 Requiremen
 
 
 ts:&bull; Bachelor&rsquo;s deg
 
 
 ree&bull; Flexibility to work on-s
 
 
 ite&bull; Availability for night &amp; overnight shi
 
 
 fts&bull; Immediate joiners prefer
 
 
 
 
 red
</div>

Conentrix

<div>
 
 Attractive Salary
 
 
 Transportation Available
 
 
 Rotational Shifts
 
 
 Sales Bonus
 
 
 
</div>

TTEC

<div>
 Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a
 
 Customer Service Representative &ndash; Nights working on site in Cairo, Egypt
 
 , you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for helping others? Whether it&rsquo;s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Answer incoming communications from customers
 </li>
 <li>
 Conduct research to provide answers for customers to resolve their issues
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 6 months or more of customer services experience
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Recognize, apply and explain your product or service knowledge
 </li>
 <li>
 Computer experience
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Base wage plus performance bonus opportunities
 </li>
 <li>
 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com for more information.
 
 
 </li>
 </ul>
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

English Customer Service Representative – Nights

Block Gemini

<div>
 
 Job Title: Operations Support Specialist
 
 
 Location: mohandseen
 
 
 Job Type: Full-Time
 
 
 About the Company:
 
 
 Block gemini is a dynamic and fast-growing organization committed to providing exceptional pffering strategic consultation to businesses looking to adopt blockchain technology and integrate it into their business operations.. We are looking for a detail-oriented and proactive Operations Support Specialist to join our team. This role offers the opportunity to make a significant impact on our daily operations while contributing to our long-term success.
 
 
 Job Overview:
 
 
 The Operations Support Specialist will assist in managing and optimizing the operational processes within the company. This position requires excellent communication, problem-solving skills, and a keen attention to detail to ensure the smooth execution of day-to-day business activities.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide administrative support to the operations team, ensuring smooth workflow and efficiency.
 </li>
 <li>
 Assist with inventory management, order processing, and supply chain coordination.
 </li>
 <li>
 Handle customer inquiries and coordinate the resolution of operational issues.
 </li>
 <li>
 Assist in the preparation of reports and documentation for internal and external stakeholders.
 </li>
 <li>
 Process and track internal requests, ensuring all are completed in a timely manner.
 </li>
 <li>
 Perform data entry and maintain accurate records in the company&rsquo;s operational systems.
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field (or equivalent experience).
 </li>
 <li>
 1-3 years of experience in an operations support or administrative role.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with ERP or CRM software.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
 </li>
 <li>
 Attention to detail and a proactive approach to problem-solving.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities for career growth and development.
 </li>
 <li>
 A collaborative and inclusive workplace culture.
 </li>
 <li>
 Work with a passionate and supportive team.
 </li>
 </ul>
 
 
 
 
 Industry
 
 <ul>
 <li>
 Software Development
 </li>
 </ul>
 
 
 
 
 Employment Type
 
 
 Full-time
 
 
 written communication skills
 
 
 
 
</div>

English Customer Service Representative

Explore 371+ Customer service representative in Cairo this March. Find roles across top companies and apply now to boost your career.

371 customer service representative jobs In Cairo

Customer Service Representative

Customer Service Representative

Customer service Representative

Customer Service Representative

Customer Service Representative

English Customer Service Representative – Nights

English Customer Service Representative