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associate customer service specialist

customer service representative

Concentrix

<div>
 
 Benefits:
 
 
 
 
 <ul>
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 A very competitive salary with attractive bonuses and allowances up to 20K Gross EGP
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 Medical and Social insurance coverage
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 24/7 Transportation
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 Cost of living allowance
 </li>
 <li>
 KPIS bonus
 </li>
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 Allowance for night and overnight shifts
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2-C1)
 </li>
 <li>
 Graduate/College drop out/Gap year student
 </li>
 <li>
 Free to fully commit to a full time job
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 <li>
 Able to commit to 24/7 rotational shifts from site
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 <ul>
 <li>
 Offer exceptional technical support to customers via various channels such as phone, email, and live chat
 </li>
 <li>
 Resolve customer inquiries, technical issues, and concerns promptly and effectively.
 </li>
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 Guide customers through troubleshooting steps and provide clear instructions for problem resolution
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 Document customer interactions, inquiries, and resolutions accurately in our support system
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 Collaborate with internal teams to escalate complex issues and ensure timely resolution
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 Stay updated on product knowledge and industry trends to deliver the best possible support
 </li>
 </ul>
</div>

Customer Service Representative

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Turkish Speaking

DHL Express

<div>
 
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
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 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
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 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
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 </ul>
 
 
 Operational Coordination
 
 
 <ul>
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 Prepare and issue AWBs directly from the customer site.
 </li>
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 Track shipments proactively and provide the customer with accurate updates throughout the process.
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 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
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 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
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 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
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 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
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 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
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 Organized, reliable, and able to manage multiple tasks efficiently.
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 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 University degree required.
 </li>
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 Logistics experience in a plus.
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 </ul>
</div>

In-House Logistics Coordinator

Sutherland Healthcare Solutions

<div>
 
 Company Description
 
 
 At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
 
 
 Role Description
 
 
 This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.
 
 
 Benefits
 
 
 <ul>
 <li>
 Up to 17k Net Salary
 </li>
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 1.1k night and overnight allowance
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 Transportation is provided both ways (Door to Door for ladies)
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 Social and medical insurance is provided
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 First 3 months are Fully Granted
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 Healthiest work environment (Great place to work certified)
 
 
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 </ul>
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives and Customer Service skills
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 <li>
 Proficiency in English B2
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 <li>
 Grads and Dropouts only
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 Flexibility with night and overnight shifts
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 Flexibility with Rotational shifts
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 Previous experience in a similar role is a plus
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 </ul>
</div>

English Account Customer Service Associate

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
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 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
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 Physical Presence in 47 countries with business in 110 countries.
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 We are reputed for our-long lasting trusted relationships.
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 We stand by our eco system of suppliers and buyers to service the end customer
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 An open &amp; informal start-up environment which cares.
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 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
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 Challenge Yourself to do something path breaking.
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 Be Empowered. The only thing to stop you will be your imagination.
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 Post pandemic: travel space is likely to see significant growth.
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 Witness and shape this space. It will be one exciting journey.
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 As a fastest growing B2B platform our priority is purpose-building scalable systems.
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 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
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 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
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 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
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 Manage and resolve issues and complaints with high quality resolution.
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 Document and classify customer interactions and issues accurately in the appropriate systems.
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 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
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 Report on emerging and recurring issues promptly
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 Adhere to internal processes and policies when interacting with customers.
 </li>
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 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
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 Provide high quality resolution and service recovery.
 </li>
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 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
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 Document case details accurately and track issues promptly
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 Keep customers and stakeholders updated on case progress.
 </li>
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 Build firm knowledge on product, processes, and policies.
 </li>
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 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
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 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

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