call center representative (fresh graduates)

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call center representative

call center representative (fresh graduates) Jobs in Cairo

consumer response specialist Jobs in Cairo

consumer response specialist

contact center advisor

customer service representative

Concentrix

<div>
 
 Hello everyone,
 
 
 This is Menna Tarek, HR from Concentrix.
 
 
 🌟 Join Our Team 🌟
 
 
 We're hiring now,
 
 
 What we offer:
 
 
 A very competitive compensation package 💰
 
 
 A stimulating work environment 🤝
 
 
 Don't miss out on this chance to grow with us! Apply now and start your day the smart way!
 
 
 Cairo ➡️ https://lnkd.in/dCyxtRks
 
 
 #Hiring
 
 
 #NowHiring
 
 
 #JobOpening
 
 
 #Careers
 
 
 #JobSearch
 
</div>

Customer Service Representative

51Talk

<div>
 
 💼 Telesales Representative (Educational Advisor)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🧠✨Support students throughout their learning journey by identifying challenges and offering tailored solutions
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 📊Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness
 
 
 
 
 
 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 📚Passion for education and a strong commitment to delivering exceptional customer experiences
 
 
 ----
 
 
 
 
 
 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
 
 
 
 
 🕒 Schedule:
 
 
 Sunday to Thursday: 12:00 PM &ndash; 9:00 PM (includes a 1 hour and 15 min break)
 
 
 Saturday: 12:00 PM &ndash; 4:00 PM
 
 
 Friday: Day off
 
 
 
 
 
 ----
 
 
 
 
 
 📩 Apply Now!
 
 
 
 
 
 📧 Send your resume to: ReemRagab@51talk.com
 
 
 💬 Or reach out via WhatsApp: 01276534443
 
</div>

Sales Specialist

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
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 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
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 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
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 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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 Meeting or exceeding individual and team sales targets.
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 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
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 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
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 Ability to multitask, prioritize, and manage time effectively.
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 Strong problem-solving skills and the ability to think on your feet.
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 Comfortable working in a fast-paced environment.
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 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
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 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Sky Innovo Developments

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 About the Role
 
 
 We are seeking a customer-focused and results-driven Call Center Agent to serve as the first point of contact for prospective clients to ensure an exceptional customer experience.
 
 
 
 
 
 In this role, you will manage inbound inquiries, provide accurate information about our projects and developer offerings, qualify leads, and maintain accurate records of all customer interactions.
 
 
 You will play a key role in supporting lead generation efforts while representing the brand with professionalism and excellence.
 
 
 
 
 
 The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced, target-driven environment.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage all inbound calls through the company hotline, ensuring prompt response times in line with established service level agreements and delivering a professional, customer-centric experience.
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 Provide accurate and up-to-date information on the developer, projects, unit types, and available offerings while effectively identifying customer needs and qualifying lead potential.
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 Capture and maintain complete and accurate lead information following each interaction, including customer details, project preferences, and budget range where applicable.
 </li>
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 Monitor and track call activity, ensuring all interactions are recorded accurately within the designated systems and maintaining high standards of data integrity.
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 Prepare and submit daily performance reports, including call volumes, response metrics, missed calls, and lead generation outcomes while consistently representing the organization's brand values and service standards.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Fluency in both English and Arabic is mandatory.
 </li>
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 1&ndash;3 years of experience in a call center or customer service environment; prior experience within the real estate sector is preferred.
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 Excellent verbal communication and interpersonal skills with a professional telephone manner.
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 Strong active listening skills with the ability to identify customer needs and build rapport.
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 High attention to detail with strong data entry and administrative capabilities.
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 Ability to manage multiple priorities and perform effectively in a fast-paced environment.
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 Proficiency in Microsoft Office applications and CRM or lead management systems.
 </li>
 </ul>
 
 
 
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Call Center Agent

WOROOD

<div>
 
 Job Description:
 
 
 
 Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy.
 
 
 Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.
 
 
 Conduct outbound follow-up calls related to existing tickets to ensure issue resolution and customer satisfaction.
 
 
 Coordinate with internal teams to resolve customer issues efficiently.
 
 
 Track, update, and maintain accurate records of all customer interactions in CRM systems.
 
 
 Ensure timely responses across all platforms while maintaining brand tone and communication standards.
 
 
 Handle customer complaints and provide appropriate solutions within defined processes.
 
 
 Monitor pending and open tickets, ensuring proper follow-up and closure within agreed timelines.
 
 
 Identify recurring issues and escalate trends or system gaps to management.
 
 
 Support customer retention by ensuring a smooth and satisfactory resolution experience.
 
 
 
 Requirements:
 
 
 
 1&ndash;3 years of experience in customer service, preferably in back office, email, or ticket handling roles.
 
 
 Excellent written communication skills in Arabic and English.
 
 
 Good verbal communication skills for follow-up calls.
 
 
 
 Experience Handling Social Media And WhatsApp Customer Interactions.
 
 
 
 Strong organizational skills with the ability to manage multiple tickets simultaneously.
 
 
 Attention to detail and ability to document cases clearly and accurately.
 
 
 Ability to work under pressure and meet SLAs in a fast-paced environment.
 
 
 Basic problem-solving skills and a customer-focused mindset.
 
 
 Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus.
</div>

Customer Service Associate

Connectivaa Business Solutions

<div>
 
 
 Company Description
 
 Connectivaa Business Solutions is a hiring agency that hire on behalf of VXI company ( Gradutes )
 
 
 
 
 
 
 Role Description
 
 This is a full-time, on-site English Call Center role based in Cairo, Egypt. The role involves handling inbound and outbound calls in English, addressing customer inquiries, resolving issues, and providing clear, professional information about products, services, or processes. The team member will log and update customer interactions in the system, follow call scripts and guidelines when needed, and escalate complex cases to the appropriate department. Daily tasks also include following up on open cases, meeting individual and team performance targets, and maintaining a courteous and solution-focused approach in every interaction. The role requires close collaboration with colleagues and supervisors to ensure consistent service quality and ongoing process improvement.
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 English B2 to C1
 </li>
 <li>
 Egyptians and graduates only
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 <li>
 Dropouts are welcome to apply
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 <li>
 Flexible to work rotaional and overnight shifts
 </li>
 </ul>
</div>

English call center

Arab Bank

<div>
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Handle customers&rsquo; requests/inquiries related to their accounts ,products &amp; services in a professional manner &amp; serving all customers regardless of segment up to the level of their full satisfaction.
 </li>
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 Marketing bank&rsquo;s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue.
 </li>
 <li>
 Providing professional, and high quality service that meet customers&rsquo; requirements and exceeds their expectations.
 </li>
 <li>
 Promote &amp; sell bank products/services to achieve the yearly set targets.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements
 
 :
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree in business administration or finance.
 </li>
 <li>
 Minimum 1 year experience in banking .
 </li>
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 Strong orientation for sales and services.
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Sufficient knowledge of bank's products, services, rules &amp; regulations.
 </li>
 <li>
 Computer Literacy.
 </li>
 <li>
 Excellent communication &amp; interpersonal skills.
 </li>
 </ul>
</div>

Customer Relationship Officer

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