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chat customer service representative Jobs in Cairo

chat customer service representative

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

customer service representative

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The Customer Service Representative's role is to identify Customer's needs and provide a solution as quickly as possible. Ensuring that the quantitative and qualitative objectives of the project are met while meeting the Customer's expectations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
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 Communicate with customers via emails and chats
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 Data entry in various platforms
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Excellent command of the English language, with excellent verbal and written skills.
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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 Ability to multi-task, organize, and prioritize work
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 </ul>
</div>

Chat Customer Service Representative

FlairsTech

<div>
 
 
 Job Summary:
 
 
 
 The English CSR at FlairsTech will be responsible for delivering exceptional customer support to global clients. You will respond to inquiries, resolve concerns, and ensure a seamless experience across multiple communication channels, while adhering to FlairsTech&rsquo;s service excellence standards.
 
 
 
 Key Responsibilities:
 
 
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 Handle customer inquiries via phone, email, chat, and/or social platforms in English.
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 Assist customers with product/service information, account issues, billing, and troubleshooting.
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 Follow up on customer cases to ensure full resolution and satisfaction.
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 Accurately log and update customer records using CRM tools.
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 Escalate complex or unresolved issues to the appropriate internal teams.
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 Meet departmental KPIs including quality scores, productivity, and customer satisfaction.
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 Stay updated on project knowledge, system enhancements, and client processes.
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 Maintain a professional and positive attitude while managing customer interactions.
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 </ul>
 
 
 Qualifications:
 
 
 <ul>
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 High school diploma or equivalent; university degree is a plus.
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 Excellent English communication skills &mdash; written and verbal (B2/C1 level minimum preferred).
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 Previous experience in customer service, call centers, or a similar role preferred.
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 Strong computer literacy and ability to learn new systems quickly.
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 Ability to work in rotating shifts including weekends and holidays (if required by the project).
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 </ul>
 
 
</div>

Customer Service Representative (English C1)

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
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 0-2 years of experience in the related field .
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 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
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 Handling Skills and Customer Oriented Attitude
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 Excellent Interpersonal &amp; selling skills
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 High communication skills, especially verbal
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 Ability to work under pressure &amp; shifts basis
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 Good knowledge of computer and telephony Environment
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 Fluency in Arabic and English written/spoken
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 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
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 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
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 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
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 Physical Presence in 47 countries with business in 110 countries.
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 We are reputed for our-long lasting trusted relationships.
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 We stand by our eco system of suppliers and buyers to service the end customer
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 An open &amp; informal start-up environment which cares.
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 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
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 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
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 Challenge Yourself to do something path breaking.
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 Be Empowered. The only thing to stop you will be your imagination.
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 Post pandemic: travel space is likely to see significant growth.
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 Witness and shape this space. It will be one exciting journey.
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 As a fastest growing B2B platform our priority is purpose-building scalable systems.
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 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
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 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
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 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
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 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
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 Manage and resolve issues and complaints with high quality resolution.
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 Document and classify customer interactions and issues accurately in the appropriate systems.
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 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
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 Report on emerging and recurring issues promptly
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 Adhere to internal processes and policies when interacting with customers.
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 Maintain a positive, empathetic, and professional attitude in all customer interactions.
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 Triage case escalations and engage with our partner on phone and email.
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 Provide high quality resolution and service recovery.
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 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
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 Document case details accurately and track issues promptly
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 Keep customers and stakeholders updated on case progress.
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 Build firm knowledge on product, processes, and policies.
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 Participate in VOC&rsquo;s and provide feedback on customer experience.
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 Share information and knowledge with team members through clear documentation and reports
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 Contribute actively to meetings and discussions to improve operation efficiency.
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 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
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 Have at least 2 years of experience in hotel operations support
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 Resolve conflicts and manage negotiations with tact and diplomacy.
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 Manage time efficiently to deal with multiple type of tasks.
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 Resourceful and thrive on challenges.
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 Self-starter and comfortable with ambiguity
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 Work proactively with manager to meet targets and goals.
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 Able to work shifts that span weekends and public holidays.
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 </ul>
</div>

Executive - Operations (Travel Industry)

Believe

<div>
 
 Believe&rsquo;s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
 
 
 
 
 Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
 
 
 
 
 To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
 
 
 
 
 Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
 
 
 
 
 www.believe.com
 
 
 
 
 Ready to #setthetone with Believe?
 
 
 
 
 
 
 Job Description
 
 
 
 
 Believe is seeking a passionate Customer Care &amp; Support specialist based in Egypt or Lebanon.
 
 
 You will serve as the main point of contact for our MENA region customers (Labels &amp; Artists), handling their requests and ensuring smooth operations in content delivery, royalties, and copyright matters, all while maintaining high levels of customer satisfaction.
 
 
 
 
 Main roles and responsibilities:
 
 
 
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 Resolve issues related to content delivery, royalties, reporting, and copyright, ensuring compliance with SLAs.
 
 
 
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 Maintain high levels of customer satisfaction by providing timely and efficient support.
 
 
 
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 Onboard and train Artists and Labels on Believe's tools, ensuring effective use of the platform.
 
 
 
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 Contribute to the support knowledge base to promote client autonomy and enhance internal processes.
 
 
 
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 </ul>
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 Communicate regularly with Sales teams to align on customer needs and feedback.
 
 
 
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 </ul>
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 Collaborate with Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.
 
 
 
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 Monitor and escalate customer feedback and issues as needed to ensure timely resolution.
 
 
 
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 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
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 Minimum 2 years of experience in online customer service.
 
 
 
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 </ul>
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 Excellent communication skills, with a strong focus on care, respect, and empathy.
 
 
 
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 </ul>
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 Strong problem-solving abilities.
 
 
 
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 </ul>
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 Good product knowledge.
 
 
 
 </li>
 </ul>
 <ul>
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 Passionate about technology.
 
 
 
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 </ul>
 <ul>
 <li>
 
 Experience with Salesforce and JIRA is a plus.
 
 
 
 </li>
 </ul>
 <ul>
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 Fluent in Arabic, English, and French.
 
 
 
 </li>
 </ul>
 <ul>
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 Proficient in Microsoft Office (Excel, Word, etc.).
 
 
 
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 </ul>
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 Strong organizational skills and attention to detail.
 
 
 
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 </ul>
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 Ability to manage multiple tasks effectively.
 
 
 
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 Familiarity with the music industry and digital platforms is an advantage.
 
 
 
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 
 
 
 
 SET THE TONE WITH US&ZeroWidthSpace;
 
 
 
 
 Working at Believe means having individual and collective impact in a fast-growing company! &ZeroWidthSpace;
 
 
 
 
 At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. &ZeroWidthSpace;
 
 
 
 
 We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 We have two hearts at Believe - our People and our Artists. &ZeroWidthSpace;
 
 
 
 
 We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive. &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 ROCK THE JOB &ZeroWidthSpace;
 
 
 
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 Tailor-made training and coaching program &ZeroWidthSpace;
 
 
 
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 Remote working policy&ZeroWidthSpace;
 
 
 
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 A well-being program&ZeroWidthSpace;
 
 
 
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 Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Contractor role
 
 
 
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 </ul>
 
 &ZeroWidthSpace;
 
 
 
 
 &ZeroWidthSpace;
 
 
 
 
 SING IN HARMONY&ZeroWidthSpace;
 
 
 
 <ul>
 <li>
 
 Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.&ZeroWidthSpace;
 
 
 
 </li>
 <li>
 
 Shaping Together: A Group-wide event focused on volunteerism and community impact &ZeroWidthSpace;
 
 
 
 </li>
 </ul>
 
 We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.
 
 
 
</div>

Customer Care Specialist

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 
 
 <ul>
 <li>
 Handle payments for goods from customers and associated customer service activities such as returns and complaint management.
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 Ensure the correct and accurate processing of cash operations, including cash flow controls, check transactions, and using a cash register in a retail environment.
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 Duties include balancing the cash register, making changes, and processing returns.
 </li>
 </ul>
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Carry out standard customer service activities and handle simple customer inquiries
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 Deliver mostly routine sales support services
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 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
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 Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work
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 Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
 </li>
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 Respond to basic customer issues such as returns and escalate issues appropriately
 </li>
 <li>
 Run routine aged debtor reports to support the credit control and collections process
 </li>
 <li>
 adhering to mandatory procedures to ensure own work is undertaken to the required standards
 </li>
 </ul>
 
 
 
 Education
 
 
 
 
 Bachelor's Degree in Commerce or Accounting.
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 One year of retail experience desired
 </li>
 </ul>
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Friendly and positive attitude
 </li>
 <li>
 Effective communication and customer service skills
 </li>
 <li>
 Ability to adjust schedule, tasks, and priorities when necessary to meet business needs.
 </li>
 <li>
 Basic math skills
 </li>
 <li>
 Attention to detail
 </li>
 </ul>
 
 
</div>

Cashier

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