call center representative (fresh graduates)

call center agent

customer service specialist Jobs in Cairo

customer service specialist

call center representative

call center representative (fresh graduates) Jobs in Cairo

consumer response specialist Jobs in Cairo

consumer response specialist

customer service representative

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

NOK Human Capital

<div>
 
 NOK Human Capital is seeking a motivated, customer-oriented
 
 Telesales Executive
 
 to drive direct customer acquisition and revenue through outbound and inbound sales activities. You will engage prospects, understand their needs, and convert interest into confirmed sales while maintaining a high standard of customer experience. The role has a direct impact on revenue growth, conversion rates, and customer retention.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, approach, and engage potential customers through outbound calls, messages, and follow-ups.
 </li>
 <li>
 Conduct consultative sales conversations to understand customer needs and recommend the most suitable workshops.
 </li>
 <li>
 Manage the full B2C sales cycle, from the initial contact to deal closure.
 </li>
 <li>
 Build and maintain strong customer relationships to ensure a positive experience and encourage future participation.
 </li>
 <li>
 Handle customer inquiries and objections professionally while providing accurate information.
 </li>
 <li>
 Track and update customer interactions, sales activities, and pipeline using CRM systems.
 </li>
 <li>
 Contribute to achieving daily, monthly, and quarterly sales targets while maintaining high service standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Minimum
 
 6 months of experience
 
 in
 
 B2C Sales, Telesales, Customer Service, Customer Support, or Call Center
 
 roles.
 </li>
 <li>
 Strong communication, negotiation, and persuasion skills.
 </li>
 <li>
 Confidence in handling objections and closing sales.
 </li>
 <li>
 Excellent follow-up and relationship-building skills.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM tools.
 </li>
 </ul>
</div>

Telesales Executive

A.P. Moller - Maersk

<div>
 
 Opportunity
 
 
 
 Are you passionate about delivering an exceptional customer experience? We are looking for a
 
 Counter Control Agent
 
 to join our team and serve as the primary point of contact for customers and intermediaries visiting the Maersk counter. In this role, you will manage counter-related interactions, primarily supporting the release of cargo and documentation, while ensuring a seamless customer journey. You will also play an active role in identifying opportunities to improve customer experience and optimize operational processes.
 
 
 
 We Offer
 
 
 
 At Maersk, you'll be part of a global organization where collaboration, continuous learning, and customer focus are at the heart of everything we do. We offer:
 
 
 <ul>
 <li>
 A truly international, diverse, and inclusive working environment.
 </li>
 <li>
 A modern workplace with a collaborative culture.
 </li>
 <li>
 Value-based and team-oriented leadership.
 </li>
 <li>
 Opportunities to strengthen your systems and process knowledge.
 </li>
 <li>
 A wide range of international career opportunities across the Maersk network.
 </li>
 <li>
 Continuous learning and development in a dynamic and fast-paced environment.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 As a Counter Agent, you will:
 
 
 
 <ul>
 <li>
 Manage all required system updates to ensure an excellent customer experience at the counter.
 </li>
 <li>
 Execute import and export counter activities in line with established processes and service standards.
 </li>
 <li>
 Contribute to achieving individual and team Key Performance Indicators (KPIs).
 </li>
 <li>
 Ensure Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are consistently followed by the Third-Party Agent (TPA).
 </li>
 <li>
 Coordinate with internal stakeholders to support counter-related operational activities.
 </li>
 <li>
 Investigate and resolve outstanding collections while ensuring real short payments are collected by the TPA.
 </li>
 <li>
 Monitor Third-Party Agent performance and conduct periodic on-site audits to ensure compliance with agreed service standards.
 </li>
 <li>
 Identify opportunities to improve operational efficiency and enhance the customer experience.
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 
 To succeed in this role, you will bring:
 
 
 
 <ul>
 <li>
 Experience in customer service, commercial operations, or a customer-facing counter environment.
 </li>
 <li>
 Experience within the logistics, shipping, freight forwarding, or transportation industry is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good written and spoken English.
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 The ability to prioritize tasks and perform effectively in a fast-paced environment.
 </li>
 <li>
 A proactive, customer-focused mindset with strong attention to detail.
 
 
 </li>
 </ul>
 #RPO
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Counter Control Agent

Emirates NBD Egypt

<div>
 <ul>
 <li>
 Perform Operations transactions (Cash &amp; Non-Cash) in a timely and accurate manner
 </li>
 <li>
 Handle, serve, and provide operational services to clients to ensure high quality of service to meet clients' satisfaction within Bank&rsquo;s procedures &amp; policies.
 </li>
 <li>
 Ensure adherence to branch and regulator policies, recommendations, and CBE regulations.
 </li>
 <li>
 Welcome Bank's clients, receive their instructions, validate, and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
 </li>
 <li>
 Responsible for handling the various operations' transaction in accuracy and efficiency as per bank procedures.
 </li>
 <li>
 Handle customer queries &amp; complaints &amp; escalate as appropriate
 </li>
 <li>
 Cross Selling of bank products
 </li>
 <li>
 Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper &amp; accurate service delivery in timely manner.
 </li>
 <li>
 Safe keeping of all bank valuables.
 </li>
 </ul>
 
 
</div>

Teller

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
 <li>
 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
 </li>
 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

Explore 61+ Customer service representative in Cairo this August. Find roles across top companies and apply now to boost your career.