sales consultant

customer service manager

customer service

sales representative

customer care associate

customer service representative

Xappee

<div>
 WE'RE HIRING: Customer Service Sales Representative &ndash; Port Said, Egypt
 
 
 
 
 
 Location:
 
 Port Said, Egypt
 
 
 
 Job Type:
 
 Full-Time | On-site only (No remote work)
 
 
 
 Salary:
 
 EGP 16,500 &ndash; 18,000 gross/month (Base Salary) +
 
 Healthy Commission Structure
 
 
 
 About the Role
 
 
 
 
 We&rsquo;re looking for ambitious and confident
 
 Customer Service Sales Representatives
 
 to join our growing international sales team at
 
 Xappee
 
 . You&rsquo;ll be representing some of the
 
 UK&rsquo;s biggest telecommunication companies
 
 such as
 
 O2, Three, and BT,
 
 selling
 
 broadband, mobile, and VoIP services
 
 to new and existing customers.
 
 
 
 
 
 This role is ideal for energetic communicators who are motivated by growth, excellent earning potential, and the chance to build a career in international telecom sales.
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Handling inbound customer inquiries and providing tailored solutions for broadband, mobile, and VoIP services.
 </li>
 <li>
 Making outbound calls to warm leads and potential customers to introduce products and close sales.
 </li>
 <li>
 Building strong customer relationships through professional, consultative conversations.
 </li>
 <li>
 Explaining service benefits clearly and confidently, helping customers choose the best packages for their needs.
 </li>
 <li>
 Recording call outcomes and updating internal CRM systems accurately.
 </li>
 <li>
 Working closely with team leaders to hit and exceed sales targets.
 </li>
 <li>
 Following up with customers to ensure satisfaction and successful service activation.
 
 </li>
 </ul>
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 
 Fluency in English
 
 (spoken and written) is essential.
 </li>
 <li>
 Clear, professional phone manner with a neutral accent.
 </li>
 <li>
 Experience in
 
 sales, telemarketing, or customer service
 
 .
 </li>
 <li>
 Comfortable making outbound calls and engaging new customers daily.
 </li>
 <li>
 Strong persuasion, negotiation, and listening skills.
 </li>
 <li>
 Ability to work with CRM systems and basic software tools.
 </li>
 <li>
 Target-driven, motivated by commissions and incentives.
 </li>
 <li>
 Positive, team-first attitude with the willingness to learn and grow.
 </li>
 <li>
 Must be available to work full-time from our
 
 Port Said, Egypt
 
 .
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base Salary:
 
 EGP 16,500 &ndash; 18,000 gross/month (depending on experience).
 </li>
 <li>
 
 Very healthy commission structure
 
 &mdash; top performers can significantly boost earnings.
 </li>
 <li>
 
 Full training provided
 
 </li>
 <li>
 Supportive work environment with ongoing coaching.
 </li>
 <li>
 Recognition and rewards for outstanding performance.
 
 </li>
 </ul>
 How to Apply (Stand Out)
 
 
 
 
 To apply, please:
 
 
 
 
 
 
 Download and apply via our Ant Assist app:
 
 
 
 
 👉
 
 Ant Assist on Google Play
 
 https://play.google.com/store/apps/details?id=com.antassist.app
 
 
 
 
 
 <ol>
 <li>
 Submit your
 
 updated CV
 
 through the app.
 </li>
 <li>
 Attach a
 
 1-minute voice recording
 
 that includes:
 </li>
 </ol>
 <ul>
 <li>
 Your name
 </li>
 <li>
 Why you&rsquo;re interested in a sales career in telecom
 </li>
 <li>
 A quick pitch of why you&rsquo;d be great at selling broadband, mobile, and VoIP services
 </li>
 </ul>
 
 
 
 
 ⚠️ Applications without a voice note will not be reviewed, this is a
 
 sales and communication-first role
 
 , so your confidence and professionalism on calls matter most.
 
 
 
 
 
 
 Apply now
 
 and start your career with a company that values growth, clarity, and rewarding success.
 
 
 
 
 
 #Hiring #SalesJobs #CustomerService #TelecomSales #Broadband #Mobile #VoIP #CairoJobs #PortSaidJobs #Xappee #HighCommissions #SalesGrowth
 
</div>

Customer Service Representative

Concentrix

<div>
 
 -Concentrix is hiring English speakers (B2) for Sales account whoever has sales experience can apply and get
 
 17.5K Gross + UNLIMITED SALES BOUNS
 
 
 <ul>
 <li>
 Transportation provided
 </li>
 <li>
 Medical + social insurance
 </li>
 <li>
 welcome Bouns 3K
 </li>
 <li>
 Paid training
 </li>
 <li>
 Location, Smart village
 </li>
 </ul>
 
 
</div>

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

Banque Misr

<div>
 
 Core Responsibilities:
 
 
 &bull; Serve customers by completing account transactions.
 
 
 &bull; Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank.
 
 
 &bull; Execute variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.
 
 
 &bull; Identify Sales Referrals.
 
 
 &bull; Ensure that cash drawer is balanced with the settlement sheet and recover any shortages/overages.
 
 
 
 
 
 Job Requirements.
 
 
 &bull; Experience: 0-3 years in banking services at branches network.
 
 
 &bull; University degree (Graduation year: from 2023 &ndash; 2025).
 
 
 &bull; Minimum graduation grade: Good.
 
 
 &bull; English language proficiency.
 
 
 &bull; Excellent command of PC skills especially (MS Office).
 
 
 &bull; Have good Soft Skills (Communication and Presentation skills).
 
 
 &bull; Never been tested by Banque Misr.
 
 
 &bull; No Relatives till 3rd degree.
 
</div>

Cairo Branches - Customer Service Representative

Manpower Egypt - Target HR

<div>
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Greet and welcome visitors, clients, and employees in a professional and courteous manner. Direct visitors to the appropriate department or individual.
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times.
 </li>
 <li>
 Answer, screen, and direct incoming phone calls, take messages, and relay information to the appropriate team members.
 </li>
 <li>
 Maintain clear and professional communication both internally and externally.
 </li>
 <li>
 Maintain an accurate daily log of all visitors, clients, and deliveries.
 </li>
 <li>
 Track and report on phone call volume, including missed calls and follow-ups.
 
 
 </li>
 <li>
 Record and distribute incoming mail/packages, ensuring timely delivery to staff.
 </li>
 <li>
 Provide daily updates to the Office Manager or relevant department on the status of office tasks (e.g., supply levels, cleaning needs, equipment issues).
 </li>
 <li>
 Report any office-related incidents or emergencies (e.g., safety hazards, maintenance issues) to the appropriate team.
 </li>
 <li>
 Track office supply usage and prepare a monthly inventory report, noting items that need to be reordered.
 </li>
 <li>
 Document any ongoing or completed maintenance requests for the office. Track and report the status of CCTV systems.
 </li>
 <li>
 Monitor and report on access to restricted or sensitive areas.
 </li>
 <li>
 Issue office access cards for employees and visitors. Manage gate pass access for clients and visitors.
 </li>
 <li>
 Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.
 </li>
 <li>
 Serve as the first point of contact in emergency situations, providing assistance and directing staff and visitors to safety as necessary.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant field.
 </li>
 <li>
 Proven experience of 2 to 5 years as a receptionist, front office representative, or in a customer service role.
 </li>
 <li>
 Excellent command of English.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent phone etiquette and communication skills (both written and verbal).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar office software.
 </li>
 <li>
 Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
 </li>
 <li>
 Friendly and approachable demeanor with a strong customer service orientation.
 </li>
 <li>
 Ability to produce detailed reports and maintain accurate records.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re interested, kindly share with us your updates CV on nemad@targetdhr.com
 
</div>

Front Desk Representative

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
 </li>
 <li>
 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
</div>

Customer Service - Retail Vacancies

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships.
 </li>
 <li>
 We stand by our eco system of suppliers and buyers to service the end customer
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking.
 </li>
 <li>
 Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth.
 </li>
 <li>
 Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
 </li>
 <li>
 Manage and resolve issues and complaints with high quality resolution.
 </li>
 <li>
 Document and classify customer interactions and issues accurately in the appropriate systems.
 </li>
 <li>
 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
 <li>
 Report on emerging and recurring issues promptly
 </li>
 <li>
 Adhere to internal processes and policies when interacting with customers.
 </li>
 <li>
 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
 <li>
 Provide high quality resolution and service recovery.
 </li>
 <li>
 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
 <li>
 Document case details accurately and track issues promptly
 </li>
 <li>
 Keep customers and stakeholders updated on case progress.
 </li>
 <li>
 Build firm knowledge on product, processes, and policies.
 </li>
 <li>
 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
 <li>
 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

Explore 725+ Customer service representative in Cairo this September. Find roles across top companies and apply now to boost your career.

725 customer service representative jobs IN Cairo

Customer Service Representative

Customer Service Representative

Outsourced- Customer Service Representative Contact Center

Cairo Branches - Customer Service Representative

Front Desk Representative

Customer Service - Retail Vacancies

Executive - Operations (Travel Industry)