receptionist

customer service executive

sales engineer

sales supervisor

senior sales consultant

customer service representative

Concentrix

<div>
 
 -Concentrix is hiring English speakers (B2) for Sales account whoever has sales experience can apply and get
 
 17.5K Gross + UNLIMITED SALES BOUNS
 
 
 <ul>
 <li>
 Transportation provided
 </li>
 <li>
 Medical + social insurance
 </li>
 <li>
 welcome Bouns 3K
 </li>
 <li>
 Paid training
 </li>
 <li>
 Location, Smart village
 </li>
 </ul>
 
 
</div>

Customer Service Representative

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Arab African International Bank

<div>
 
 
 Job description:
 
 
 <ol>
 <li>
 Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
 </li>
 <li>
 Open all types of accounts (current, savings, time deposit, saving certificates).
 </li>
 <li>
 Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
 </li>
 <li>
 Own and handle customer queries by taking ownership and responding in a timely manner.
 </li>
 <li>
 Handle transactions of large amounts according to his higher authorization limits and longer experience.
 </li>
 <li>
 Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
 </li>
 <li>
 Influences customers to buy or retain AAIB products or services by following a prepared script to give product reference information.
 </li>
 <li>
 Achieves sales targets in both liabilities &amp; assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
 </li>
 <li>
 Assist customers with replacing lost or stolen credit, prepaid or debit cards.
 </li>
 <li>
 Present funds received from customers to the Teller for deposit and obtain a receipt for customers.
 </li>
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 Cross-sell AAIB products and services based on customer needs in accordance with the bank&rsquo;sprogram standards.
 </li>
 <li>
 Finish any assigned required tasks and replaces any other Customer relationship Officer when needed.
 </li>
 <li>
 Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, accounting, finance, or any related discipline
 </li>
 <li>
 Good knowledge of the banking industry and products
 </li>
 <li>
 For the Officer: 0 - 2 years of experience
 </li>
 <li>
 For the Senior Officer: 2 &ndash; 4 years of experience performing teller/customer service representative responsibilities or similar capacity.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good command of English &amp; Arabic Language
 </li>
 <li>
 Good solution oriented &amp; client focused.
 </li>
 <li>
 Knowledge of all bank&rsquo;s related products &amp; services
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Keeping up to date with industry and regulatory changes and professional standards.
 </li>
 <li>
 Demonstrated proficiency with Microsoft Office applications
 </li>
 </ul>
</div>

Customer Relationship Officer/Senior Officer

Emirates NBD

<div>
 <ul>
 <li>
 Provide priority clients with exceptional, personalized, and confidential banking support, ensuring timely resolution of inquiries and requests, maintaining high satisfaction levels, and strengthening long-term client relationships that contribute to customer loyalty and revenue growth.
 </li>
 <li>
 The Call Center Agent for Priority Clients exists to deliver premium customer service to high-value clients by addressing their unique banking needs promptly, professionally, and with utmost confidentiality. The role ensures that priority clients receive differentiated service levels, thereby supporting the bank&rsquo;s strategy of enhancing customer relation and strengthening client loyalty.
 </li>
 <li>
 Reply to priority customer calls within the established time, follow the relevant script.
 </li>
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 Understand the customer&rsquo;s requirements by asking a number of relevant questions.
 </li>
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 Provide the appropriate responses to the customer&rsquo;s inquiries.
 </li>
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 Record, track, and resolve client issues promptly - Escalate sensitive or complex cases to higher management with follow-up.
 </li>
 <li>
 Participate in training sessions to stay updated on products, systems, and compliance rules.
 </li>
 <li>
 Prepare and submit reports on client interactions and feedback.
 </li>
 <li>
 0-1 Years of experience in Call Center field.
 </li>
 </ul>
</div>

Inbound Agent - Priority Banking Segment

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171358
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Representative plays a crucial role in establishing rapport and credibility with customers to facilitate the purchase of IKEA products. The role involves maintaining merchandising standards, ensuring the availability of stock, and achieving sales targets by exceeding customer expectations. By fostering relationships with customers and understanding their needs, the Sales Representative contributes to the sales team's success and supports the overall objectives of the retail division.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 General
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to ensure the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
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 Coordinate with Procurement Executive regarding stock information in the assigned area.
 </li>
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 Ensure customers are in focus, strive to make them smile, and meet and serve customers showing empathy and care while adhering to IKEA values.
 </li>
 <li>
 Engage in daily dialogues with guests to gather feedback on their experiences, understand their needs and wants, and take action based on this input.
 </li>
 <li>
 Prepare pro forma invoices by understanding and determining customer requirements.
 </li>
 <li>
 Maintain contact with customers to advise on new or interesting items and follow up on quotations to convert them into actual sales.
 </li>
 <li>
 Promote the sales of products by identifying and seizing sales opportunities, offering alternative solutions, and suggesting add-on sales to meet sales targets.
 </li>
 <li>
 Suggest improvements in sales strategies to supervisors and identify slow moving or non-selling items with suggestions for sales actions.
 </li>
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 Maintain a full display of products following company merchandising methods.
 </li>
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 Be knowledgeable about the product range and aware of developments in the local market to maintain competitive advantage and provide accurate customer advice.
 </li>
 <li>
 Stay informed about changes in the product range and communicate any customer issues or gaps to the Sales Manager.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Sales driven with a proactive approach.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Customer focus and empathy aligning with IKEA values.
 </li>
 <li>
 Strong problem-solving abilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary education is required.
 </li>
 <li>
 Experience in a similar role or as a fresh graduate is acceptable.
 </li>
 <li>
 Proactivity and being sales-driven are essential job-specific skills.
 </li>
 <li>
 Must have excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving capabilities are crucial for this role.
 </li>
 <li>
 A good command of the English language is necessary, with Arabic being preferred.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Sales Assistant | IKEA | Mall of Arabia EGYPT

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 Sales
 
 
 
 &middot; Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 
 
 &middot; Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 
 
 &middot; Maintain a superior customer service experience including pre-empting issues and proactive servicing
 
 
 &middot; Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
 
 
 &middot; Maximize profitability from the priority base
 
 
 &middot; Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers
 
 
 &middot; Up-sell and cross-sell other bank products and services to existing customers
 
 
 &middot; Minimize customer attrition
 
 
 &middot; Maintain customer contact
 
 
 
 Operation &amp; Service Quality
 
 
 
 &middot; Orient and educate the walk-in customers on the use of the self-service zone
 
 
 &middot; Follow up with others, departments, pipeline credit/ operations dept. on pending cases
 
 
 &middot; Ensures handling and covering all customer requests / inquiries to deliver services excellence
 
 
 &middot; Efficiently handles customers complaints , escalating as appropriate
 
 
 
 CBE, Compliance, Audit, Procedures
 
 
 
 &middot; Responds to Compliance dept. requirements in terms of obtaining proper approvals
 
 
 &middot; Ensure implementation of all bank policies / procedures / KYC requirements
 
 
 &middot; Ensure following set procedures as per designation
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree.
 </li>
 <li>
 1-2 years in retail banking, customer service
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
</div>

Relationship Officer

Majid Al Futtaim

<div>
 
 Role Summary
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre&rsquo;s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions,
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
 </li>
 <li>
 Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
 </li>
 <li>
 Ensure that the assigned Shopping Centre always &ldquo;looks its best&rdquo; in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Business Administration, Public Relations, or any relevant field.
 </li>
 <li>
 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
 </li>
 <li>
 Very good English level.
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Excellent problem solving skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Coordinator

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