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customer service representative

Kasrawy Group Careers

<div>
 
 Job Title:
 
 Info Desk Representative
 
 
 
 Location:
 
 Nasr City - Nasr City
 
 
 
 Contract Details:
 
 Full-time
 
 
 
 Position Overview:
 
 
 
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in
 
 6th of October City
 
 
 - Nasr City, Egypt.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome customers and clients in a courteous and professional manner
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries and requests
 </li>
 <li>
 Provide accurate information about the company's products and services
 </li>
 <li>
 Direct customers to the appropriate departments or individuals for further assistance
 </li>
 <li>
 Handle customer complaints and resolve issues in a timely and effective manner
 </li>
 <li>
 Keep track of customer interactions and maintain customer records
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation
 </li>
 <li>
 Collaborate with other team members to improve customer service and satisfaction
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Previous customer service experience preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Proficient in Microsoft Office and other computer applications
 </li>
 <li>
 Excellent in English
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Willingness to learn and adapt to new situations
 </li>
 <li>
 Must be able to work a flexible schedule, including weekends and holidays if needed
 
 </li>
 </ul>
</div>

Info Desk Representative

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 We are looking for an enthusiastic Telesales Agent to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Contact potential or existing customers to inform them about a product or service using scripts
 </li>
 <li>
 Answer questions about products or the company
 </li>
 <li>
 Ask questions to understand customer requirements and close sales
 </li>
 <li>
 Direct prospects to the field sales team when needed
 </li>
 <li>
 Enter and update customer information in the database
 </li>
 <li>
 Take and process orders in an accurate manner
 </li>
 <li>
 Handle grievances to preserve the company's reputation
 </li>
 <li>
 Go the "extra mile" to meet sales quota and facilitate future sales
 </li>
 <li>
 Keep records of calls and sales and note useful information
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as telesales representative or other sales/customer service role
 </li>
 <li>
 Proven track record of successfully meeting sales quota preferably over the phone
 </li>
 <li>
 Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
 </li>
 <li>
 Ability to learn about products and services and describe/explain them to prospects
 </li>
 <li>
 Excellent knowledge of English
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Cool-tempered and able to handle rejection
 </li>
 <li>
 Outstanding negotiation skills with the ability to resolve issues and address complaints
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Telesales Executive - Real Estate

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

Concentrix

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

51Talk

<div>
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Contact existing customers to introduce course renewal options and increase conversion rates.
 </li>
 <li>
 Maintain regular follow-up with customers to understand their learning needs and recommend personalized renewal solutions.
 </li>
 <li>
 Monitor students&rsquo; learning progress and analyze performance data to develop appropriate renewal strategies.
 </li>
 <li>
 Address customer inquiries, resolve concerns, and ensure high levels of satisfaction throughout the renewal process.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 1 year of experience in sales, or any related field.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to identify and address customer needs effectively.
 </li>
 <li>
 Comfortable working in a target-driven environment with a positive, results-oriented mindset.
 </li>
 <li>
 High level of motivation to meet and exceed sales targets, with a strong focus on performance and commission.
 </li>
 </ul>
</div>

Telesales Representative

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
 </li>
 <li>
 Provide accurate and timely information to customers regarding products and services.
 </li>
 <li>
 Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
 </li>
 <li>
 Assign new leads to franchise owners based on inquiries and requests received through the call center.
 </li>
 <li>
 Maintain accurate records of leads and customer interactions in the system.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or any relevant field is a plus
 </li>
 <li>
 Excellent Microsoft Office skills (Excel &ndash; Word &ndash; PowerPoint)
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 </li>
 <li>
 Knowledge of real estate industry practices and regulations is a plus.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment
 </li>
 </ul>
</div>

Fresh Sales Real Estate (Fresh & Zero experience)

Vodafone

<div>
 
 Join Us
 
 
 
 We are looking for graduates to kick start their career as &lsquo;Customer Care Advisors&rsquo; at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.
 
 
 You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
 
 
 Apply now and join what is more than just a job!
 
 
 
 Location:
 
 Cairo- Zahraa El Maadi
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Acts as a first point of contact with Customers to support in any inquiries
 </li>
 <li>
 Manage large amounts of inbound and outbound calls in a timely manner
 </li>
 <li>
 Follow communication &ldquo;scripts&rdquo; when handling different topics
 </li>
 <li>
 Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives
 </li>
 <li>
 Seize opportunities to upsell products when they arise
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile
 </li>
 <li>
 Keep records of all conversations in our call center database in a comprehensible way
 </li>
 <li>
 Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Command of the English language
 </li>
 <li>
 Strong Commitment and Dedication
 </li>
 <li>
 Age: Maximum 30 years
 </li>
 <li>
 Only graduated with bachelor&rsquo;s degree
 </li>
 <li>
 Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
 </li>
 <li>
 It is also a Plus if you have:
 </li>
 <li>
 Previous Experience in Customer Care
 </li>
 <li>
 Previous Experience in Mobile Internet and/ or ADSL support
 </li>
 <li>
 CCNA certification
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 
 
 
 What's In It For You
 
 
 
 
 Who we are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Vodafone Egypt- Customer Care Advisor

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