customer account specialist Jobs in Cairo

customer account specialist

customer care coordinator / receptionist Jobs in Cairo

customer care coordinator / receptionist

customer relationship management specialist Jobs in Cairo

customer relationship management specialist

customer service agent [arabic] Jobs in Cairo

customer service agent [arabic]

customer service associate – spanish speaking Jobs in Cairo

customer service associate – spanish speaking

customer service representative

2S HomeWear

<div>
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Answer customers calls and following up on solving their problems and complaints in accordance with the work procedures followed.
 </li>
 <li>
 Respond to all customers comments on social networking pages along with responding to emails and live chat inquiries in a timely and efficient manner.
 </li>
 <li>
 Resolve customers issues in a professional and helpful manner.
 </li>
 <li>
 Provide support for orders and answer questions about products and services.
 </li>
 <li>
 Escalate issues to the appropriate department as needed.
 </li>
 <li>
 Maintain a positive and professional attitude at all times.
 </li>
 <li>
 Initiate outbound calls when needed depending on customer issue processing and confirming orders through mail/chat or calls.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in customer service, preferably in an e-commerce setting
 </li>
 <li>
 Excellent / Fluent English speaker
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced and deadline-driven environment
 </li>
 <li>
 Proficiency in Microsoft Office Suit
 </li>
 </ul>
</div>

Customer Service Representative

Concentrix

<div>
 
 FOR GRADS WITH B2/C1 English and French level
 
 
 
 
 
 Join our team at Concentrix Alexandria immediately
 
 
 Location: Alexandria,smouha Matajer Mall
 
 
 -Paid Training
 
 
 -Salary up to 20K Gross for English
 
 
 30K Gross for French
 
 
 -Social and medical insurance
 
 
 FULLY COVERED
 
 
 -Transportation 24/7
 
 
 -Discounts
 
 
 -Bonuses
 
 
 
 
 
 Apply Now and join us immediately
 
 
 
 
 
 https://forms.office.com/r/Tq6KsEzQw6
 
 
 
 
 
 -Telecommunication Account
 
 
 -Radio Account
 
 
 -Food delivery Account
 
 
 -shopping Account
 
</div>

IntouchCX

<div>
 
 🚨 We&rsquo;re Hiring at IntouchCX! 🚨
 
 
 
 
 
 Are you fluent in German/English or French/English? 🌍
 
 
 Do you want to join one of the leading international customer experience companies?
 
 
 
 
 
 ✨ What We Offer:
 
 
 
 
 
 💰 Salary Packages:
 
 
 🇩🇪 German &amp; English Account: 47K Gross (including KPIs)
 
 
 🇫🇷 French &amp; English Account: 37K Gross (including KPIs)
 
 
 🕒 Shifts: Rotational (24/7) &mdash; 5 working days, 2 days off
 
 
 💬 Channels: Calls, Chat &amp; Email
 
 
 🚌 Transportation: Provided (door-to-door for girls after 9 PM)
 
 
 🏢 Location: Maadi Technology Park
 
 
 📚 Fully Paid Training
 
 
 🌐 Multicultural Environment &amp; Clear Career Growth Path
 
 
 
 
 
 🎯 Requirements:
 
 
 
 
 
 Minimum 6 months of (GDS experience)
 
 
 B2 or above language proficiency
 
 
 Graduates &amp; Foreigners (with a valid work permit) are welcome to apply
 
 
 
 
 
 💻 Interview Mode: Virtual
 
 
 📅 Start Date: Coming Soon &ndash; Apply Now!
 
 
 
 
 
 📲 Interested?
 
 
 Send a voice note introducing yourself on WhatsApp: 01095558673
 
 
 
 
 
 👉 Don&rsquo;t miss your chance to grow your career with IntouchCX &mdash;
 
 
 Tag or share this post with a friend who might be interested!
 
</div>

Customer Service Representative (GDS Experience )

Cloud DMC Egypt

<div>
 
 Company Description
 
 
 
 Cloud DMC is an innovative and passionate Destination Management Company (DMC) based in Egypt, committed to delivering exceptional travel experiences tailored to the unique identity of international brands. We collaborate closely with our partners to design journeys that reflect their brand's spirit and values. Specializing in crafting personalized, high-quality travel solutions, our focus is on white-labeling travel experiences and curating bespoke itineraries. Our commitment to seamless service and adherence to safety standards ensures memorable experiences that exceed expectations. Our team of seasoned travel experts leverages deep knowledge of Egypt's diverse destinations to deliver top-tier service and flawless execution.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site position located in Cairo, Egypt. The Airport Representative will be responsible for greeting and assisting travelers upon their arrival, handling inquiries, coordinating transportation, and ensuring smooth transitions between airport and accommodation. The role also includes managing arrival and departure logistics, providing information about local services and attractions, and maintaining high levels of customer service. The Airport Representative will work closely with internal teams and external partners to ensure seamless travel experiences for our clients.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service and Communication: Strong customer service orientation, excellent interpersonal, and communication skills.
 </li>
 <li>
 Coordination and Logistics: Experience in transportation coordination, handling inquiries, and managing arrival/departure logistics.
 </li>
 <li>
 Knowledge and Adaptability: Familiarity with local services, attractions, and ability to provide relevant information to clients.
 </li>
 <li>
 Professionalism and Multitasking: Strong organizational skills, ability to multitask, and maintain high levels of professionalism under pressure.
 </li>
 <li>
 Additional Skills: Fluency in English and Arabic, familiarity with airport protocols, and prior experience in the travel and tourism industry is a plus.
 </li>
 </ul>
</div>

Airport Representative

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 10/20/2025
 
 
 
 Company Description
 
 
 
 Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The Customer Service Unit is the focal point of Amideast, serving customers&rsquo; needs and cross-sell Amideast services. The Customer Service Specialist handles walk-ins/Online customers applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast. S/he provides customers&rsquo; assistance, receive their requests and work accordingly to deliver targets needed. The Customer Service Specialist is also accountable for courses/tests registrations, making outbound calls either for upselling or surveying purposes, the countdown of bookstore, and sell Amideast services and make sure they reach more customers possible. Handles other tasks assigned by the Customer Service Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a level of proficiency dealing with customers
 </li>
 <li>
 Respond to a variety of customers&rsquo; requests through offering on-spot information and services
 </li>
 <li>
 Work on the CRM system and deal with extracting different databases
 </li>
 <li>
 Revise the order of test book, score sheets and other documentation
 </li>
 <li>
 Maintain adequate environments to customers
 </li>
 <li>
 Promote for Amideast services through walk-ins, emails, calls, responding to social media inquiries
 </li>
 <li>
 Sustain Amieast services offered according to our policy and regulations
 </li>
 <li>
 Improve the quality of offered services to suit customers&rsquo; needs
 </li>
 <li>
 Update Amideast templates regularly to determine delivery of valuable information to customers
 </li>
 <li>
 Maintain an adequate data entry process to serve different purposes
 </li>
 <li>
 Issue various vouchers through CRM registration and paperwork
 </li>
 <li>
 Involve in report writing through gathering necessary data
 </li>
 <li>
 Perform a data analysis of services and marketing, and customers&rsquo; needs to attain a superior delivery of Amideast services
 </li>
 <li>
 Participate in different trainings and meetings to enhance the quality of information given
 </li>
 <li>
 Independent analyses of various proposals to deliver tasks and responsibilities
 </li>
 <li>
 Work on multiple projects while performing in project teamwork
 </li>
 <li>
 Handle all Amideast departments&rsquo; needs
 </li>
 <li>
 Apply evaluation survey to assess customers&rsquo; experience for elevation of services
 </li>
 <li>
 Deliver an awareness campaign through different communication skills and social media
 </li>
 <li>
 Update Amideast brochures and flyers regularly
 </li>
 <li>
 Attend Amideast fairs to present and promote Amideast brand and services
 </li>
 <li>
 Perform outbound calls either for surveying or cross/upselling purposes
 </li>
 <li>
 Achieve outbound calls and cross/upselling targets
 </li>
 <li>
 Conduct reports daily/weekly on the assigned tasks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2-3 years of working experience in a related field
 </li>
 <li>
 Proficiency in computer skills, Microsoft office (Word, Excel, PowerPoint, Outlook, and others)
 </li>
 <li>
 Excellent communication and selling skills
 </li>
 <li>
 Approach more targeted group and deliver Amideast services effectively
 </li>
 <li>
 Work successfully to elevate Amideast image and enhance customer satisfaction
 </li>
 <li>
 Possess a strong decision making and a problem-solving technique
 </li>
 <li>
 Acquire a time management, and multi-task skills with an ability to prioritize responsibilities
 </li>
 <li>
 Attentive to details and possession of ownership responsibilities
 </li>
 <li>
 Handle difficult situation independently and/or as a part of a team
 </li>
 <li>
 Maintain a knowledgeable background on different services
 </li>
 <li>
 Serving as a full backup for the Back Office agent
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 A Professional Certifications (optional)
 </li>
 <li>
 Working Evening shift is required
 </li>
 <li>
 Double shift required in case of events, absences, leaves, and extreme workloads
 </li>
 <li>
 TOEIC score of 750 or equivalent
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

Customer Service Specialist (Egypt)

<div>
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 Job Description
 
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
 </li>
 <li>
 A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
 </li>
 <li>
 A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
 </li>
 <li>
 Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Track, document, and retrieve information in the call tracking database.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 </li>
 <li>
 Proficient in travel booking platforms and industry software.
 </li>
 <li>
 A passionate traveler with a thirst for exploring new destinations and cultures.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1460807
 
</div>

Customer Service - Travel Vacancies

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
 </li>
 <li>
 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile:
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
</div>

Customer Service - Retail Vacancies

Explore 477+ Customer service representative in Cairo this November. Find roles across top companies and apply now to boost your career.

477 customer service representative jobs IN Cairo

Customer Service Representative

Customer Service Representative

Customer Service Representative (GDS Experience )

Airport Representative

Customer Service Specialist (Egypt)

Customer Service - Travel Vacancies

Customer Service - Retail Vacancies