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customer service representative

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Customer Service Specialist

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175110
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative role is pivotal in establishing rapport and credibility with customers to assist them in purchasing products from the company's range. The role requires maintaining the company's merchandising standards and ensuring stock availability to achieve sales targets. Success factors include exceeding customer expectations, which involves understanding and meeting diverse customer needs, actively seeking sales opportunities, and promoting products effectively.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
 </li>
 <li>
 Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.
 </li>
 <li>
 Understand and determine customers' requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
 </li>
 <li>
 Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.
 </li>
 <li>
 Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within HFB.
 </li>
 <li>
 Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.
 </li>
 <li>
 Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems/comments on the product range and/or any gaps in the range.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and initiative in sales.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and service-oriented mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum of 3 years in a similar role.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English language.
 </li>
 <li>
 Good command of Arabic language is preferred.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Cairo Festival City

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

Banque Misr

<div>
 
 Core Responsibilities:
 
 
 &bull; Serve customers by completing account transactions.
 
 
 &bull; Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank.
 
 
 &bull; Execute variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.
 
 
 &bull; Identify Sales Referrals.
 
 
 &bull; Ensure that cash drawer is balanced with the settlement sheet and recover any shortages/overages.
 
 
 
 
 
 Job Requirements.
 
 
 &bull; Experience: 0-3 years in banking services at branches network.
 
 
 &bull; University degree (Graduation year: from 2023 &ndash; 2025).
 
 
 &bull; Minimum graduation grade: Good.
 
 
 &bull; English language proficiency.
 
 
 &bull; Excellent command of PC skills especially (MS Office).
 
 
 &bull; Have good Soft Skills (Communication and Presentation skills).
 
 
 &bull; Never been tested by Banque Misr.
 
 
 &bull; No Relatives till 3rd degree.
 
</div>

Branches - (Customer Service- Teller) - Egypt 2026

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Role Summary:
 
 
 
 As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serves customers by providing product and service information and resolving product and service problems.
 </li>
 <li>
 Promptly respond to customer questions submitted via email, chat, phone or any other channels.
 </li>
 <li>
 Ensures performance goals are being met consistently based on quality standards.
 </li>
 <li>
 Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
 </li>
 <li>
 Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
 </li>
 <li>
 Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
 </li>
 <li>
 Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 1+ years&rsquo; experience in related positions.
 </li>
 <li>
 Excellent English/Arabic language skills
 </li>
 <li>
 Ability to communicate correctly and clearly with both internal and external customers
 </li>
 <li>
 Good composition &amp; typing skills: Ability to compose a grammatically correct, concise, and accurate written response
 </li>
 <li>
 Excellent customer service skills: Ability to empathize with and prioritize customer needs
 </li>
 <li>
 Demonstrable conflict resolution and negotiating skills
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Comfortable in a fast-paced, multi-tasked, high-energy environment.
 </li>
 <li>
 Excellent documentation skills
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Advisor

Homzmart

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Studying the features of all products on offer.
 </li>
 <li>
 Arranging stock in a manner that is both visually appealing and allows ease of movement.
 </li>
 <li>
 Ensuring that test models are set up and in outstanding condition.
 </li>
 <li>
 Advising Purchasers on items which ought to be restocked or removed from the catalog.
 </li>
 <li>
 Welcome and engage every customer and provide the best customer experience, with the goal of developing long term relationships and foster brand loyalty.
 </li>
 <li>
 Assist all walk-ins &amp; customers with appointments that arrive at the showroom.
 </li>
 <li>
 Ensure the showroom is always in perfect condition: this includes, but not limited to the cleanliness of all furniture, equipment, supplies and placing marketing materials.
 </li>
 <li>
 Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, attending visitors daily and during events.
 </li>
 <li>
 Manage the administrative tasks required for suppliers.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Fresh Graduates are welcome to apply.
 </li>
 <li>
 Good presentation and communication skills
 </li>
 </ul>
</div>

Showroom Specialist (Sheikh Zayed)

Explore 120+ Customer service representative in Cairo this February. Find roles across top companies and apply now to boost your career.