customer service representative Jobs in Cairo

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fresh sales specialist (zero experience)

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customer service specialist Jobs in Cairo

customer service specialist

business development executive (fresher) Jobs in Cairo

business development executive (fresher)

call center representative fresh graduates

51Talk

<div>
 
 
 Position: Student Success Advisor
 
 
 
 
 
 
 
 About Us
 
 
 
 51Talk is a leading online English education platform offering engaging one-on-one classes to students worldwide.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a proactive
 
 Student Success Advisor
 
 to support existing customers, mainly parents in KSA. This role combines customer service, learning progress follow-up, and course renewal sales. The ideal candidate should be comfortable with outbound calls, customer follow-up, and working toward renewal targets.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Conduct outbound calls to parents to follow up on students&rsquo; learning progress and experience.
 </li>
 <li>
 Introduce course renewal options and recommend suitable packages based on students&rsquo; needs.
 </li>
 <li>
 Build strong relationships with parents and provide professional learning support.
 </li>
 <li>
 Handle customer inquiries, concerns, and objections to ensure a smooth renewal process.
 </li>
 <li>
 Meet daily outreach targets, renewal conversion goals, and monthly sales KPIs.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Native or fluent Arabic speaker with minimum B1 English; B2 is preferred.
 </li>
 <li>
 Experience in customer service, telesales, renewal sales, customer success, or retention is preferred.
 </li>
 <li>
 Fresh graduates with strong communication skills and sales interest are welcome.
 </li>
 <li>
 Comfortable working in a sales-driven environment with targets and KPIs.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive commissions.
 </li>
 <li>
 Social and medical insurance for the employee.
 </li>
 <li>
 21 working days of paid annual leave.
 </li>
 <li>
 Structured onboarding and continuous professional development.
 </li>
 <li>
 Career growth in customer success and sales.
 </li>
 </ul>
 
 
</div>

Student Success Advisor

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 
 
</div>

Salesperson (No Experience Needed)

eClerx

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

NOK Human Capital

<div>
 
 NOK Human Capital is seeking a motivated, customer-oriented
 
 Telesales Executive
 
 to drive direct customer acquisition and revenue through outbound and inbound sales activities. You will engage prospects, understand their needs, and convert interest into confirmed sales while maintaining a high standard of customer experience. The role has a direct impact on revenue growth, conversion rates, and customer retention.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, approach, and engage potential customers through outbound calls, messages, and follow-ups.
 </li>
 <li>
 Conduct consultative sales conversations to understand customer needs and recommend the most suitable workshops.
 </li>
 <li>
 Manage the full B2C sales cycle, from the initial contact to deal closure.
 </li>
 <li>
 Build and maintain strong customer relationships to ensure a positive experience and encourage future participation.
 </li>
 <li>
 Handle customer inquiries and objections professionally while providing accurate information.
 </li>
 <li>
 Track and update customer interactions, sales activities, and pipeline using CRM systems.
 </li>
 <li>
 Contribute to achieving daily, monthly, and quarterly sales targets while maintaining high service standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Minimum
 
 6 months of experience
 
 in
 
 B2C Sales, Telesales, Customer Service, Customer Support, or Call Center
 
 roles.
 </li>
 <li>
 Strong communication, negotiation, and persuasion skills.
 </li>
 <li>
 Confidence in handling objections and closing sales.
 </li>
 <li>
 Excellent follow-up and relationship-building skills.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM tools.
 </li>
 </ul>
</div>

Telesales Executive

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

CodeCruze

<div>
 Job Description
 
 We are CodeCruze, a fast-growing Software &amp; Digital Marketing company located in the 5th Settlement.
 
 
 Job Brief
 
 Our company is seeking an energetic and results-driven Outdoor Sales Representative to generate qualified leads and build relationships through face-to-face interactions at exhibitions, conferences, workshops, networking events, business gatherings, and other outdoor activities. You will represent CodeCruze professionally, promote our software and digital marketing services, and convert networking opportunities into long-term business relationships.
 
 
 Responsibilities
 <ul>
 <li>
 Represent CodeCruze at exhibitions, conferences, workshops, seminars, networking events, and other business events.
 </li>
 <li>
 Generate qualified leads by engaging with business owners, decision-makers, and potential clients.
 </li>
 <li>
 Present the company's software development and digital marketing services in a professional and compelling manner.
 </li>
 <li>
 Build and maintain strong relationships with prospects and existing clients.
 </li>
 <li>
 Schedule meetings and hand over qualified opportunities to the Business Development team when needed.
 </li>
 <li>
 Follow up with leads generated from events to maximize conversion opportunities.
 </li>
 <li>
 Research and identify relevant events, exhibitions, and networking opportunities that align with the company's target audience.
 </li>
 <li>
 Collaborate with the marketing team to ensure promotional materials and event strategies are effective.
 </li>
 <li>
 Maintain accurate records of leads, meetings, and sales activities using CRM tools.
 </li>
 <li>
 Prepare regular reports on event performance, lead generation, and market insights.
 </li>
 <li>
 Meet monthly lead generation and sales targets.
 
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Previous experience in outdoor sales, field sales, business development, or client acquisition.
 </li>
 <li>
 Excellent communication, networking, and interpersonal skills.
 </li>
 <li>
 Strong presentation and negotiation abilities.
 </li>
 <li>
 Comfortable approaching new people and initiating conversations.
 </li>
 <li>
 Self-motivated, organized, and target-oriented.
 </li>
 <li>
 Willingness to travel and attend events across Cairo and other locations when required.
 </li>
 <li>
 Familiarity with software development or digital marketing services is a plus.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Valid driver's license is a plus.
 
 </li>
 </ul>
 Location
 
 📍 5th Settlement (Hybrid)
 
 
 
 
 
 
 This role requires frequent travel to exhibitions, conferences, client meetings, and business events.
 
 
</div>

Outdoor Sales Representative

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

Explore 23+ Call center representative fresh graduates in Cairo this August. Find roles across top companies and apply now to boost your career.