customer service representative Jobs in Cairo

customer service representative

customer service specialist Jobs in Cairo

customer service specialist

account manager

associate agent

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call center agent

OneHealth

<div>
 
 Purpose of Job:
 
 
 Answers inbound calls and responds to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems &amp; complaints to ensure achieving the FCR target.
 
 
 
 
 
 Duties and Responsibilities
 
 
 Functional:
 
 
 &bull;Handing inbound patients complaints calls.
 
 
 &bull; Performing outbound calls to collect the patients feedback.
 
 
 &bull; ln charge of numerous tasks ranging from patient communications to relaying information to providers.
 
 
 &bull; Handles incoming or outgoing customer / patient calls, social media, and other communication channels.
 
 
 &bull; Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues.
 
 
 &bull; Ensure that each appointment is scheduled correctly and in harmony with provider&rsquo;s preference.
 
 
 &bull; Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
 
 
 &bull; Obtain copy of the insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure. &bull; Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently.
 
 
 &bull; Reschedule appointment for patients who did not show or cancel.
 
 
 &bull; Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation.
 
 
 &bull; Triage calls according to priority and urgency, transferring calls as necessary.
 
 
 &bull; Explain and enroll patients in the patient portal.
 
 
 &bull; Follow guidelines and coordinate communications with clinical areas to accommodate the customers&rsquo; requests.
 
 
 &bull; Attend and actively participate in all department, team and/or committee meetings.
 
 
 &bull; Maintain knowledge of multiple insurance companies&rsquo; requirements
 
 
 &bull; Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
 
 
 &bull; Maintain a professional and courteous manner while protecting confidential patient information.
 
 
 
 
 
 Job Requirements
 
 
 Education:
 
 
 Bachelor&rsquo;s degree
 
 
 
 
 
 Experience:
 
 
 &bull; Experience in a call center or high volume call position, preferred
 
 
 &bull; Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
 
 
 &bull; Knowledge of patient registration, medical appointment scheduling, health insurance is a plus. Skills:
 
 
 &bull; Good in English.
 
 
 &bull; Customer Oriented
 
 
 &bull; Excellent communication skills and customer handling skills
 
 
 &bull; Strong problem solving and analytical skills
 
 
 &bull; Flexible team player.
 
 
 &bull; Eagerness to learn and be a pillar of support for the larger brand team.
 
 
 &bull; Proactive and Energetic.
 
 
 &bull; Action Oriented and detail-driven
 
</div>

Client Feedback Agent

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Support Specialist

dubizzle Egypt

<div>
 
 Description
 
 
 
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 Job Purpose
 
 
 
 As an outbound customer support executive; you will be responsible for guiding dubizzle listers through their journey with the platform, through handling their inquiries, comments and complaints if any in order to identify their needs and help them use specific products and insure their payments are processed successfully
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make calls to clients to learn about their needs, complaints, or other issues with products or services and address them efficiently
 </li>
 <li>
 Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
 </li>
 <li>
 Demonstrate dubizzle products to the client tailoring the best offer/package based on their need and budget
 </li>
 <li>
 Elaborate dubizzle's payment portfolio finding the best payment solution relevant to the client ensuring successful payment processing
 </li>
 <li>
 Build lasting relationships with clients based on trust and reliability
 </li>
 <li>
 Utilise software, scripts, and tools appropriately
 </li>
 <li>
 Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
 </li>
 <li>
 Make sales or recommendations for products or services that may better suit client needs
 </li>
 <li>
 Take part in training and other learning opportunities to expand knowledge of the company and its position
 </li>
 <li>
 Adhere to all company policies and procedures
 </li>
 <li>
 Ability to conduct market research surveys with buyers or sellers
 </li>
 <li>
 Collect data about consumers, competitors, and market conditions
 </li>
 <li>
 Building rapport with clients over the phone to ensure the survey completion within the required time
 </li>
 <li>
 Capturing the information via company CRM so information can be processed correctly
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, or any related field or equivalent certification
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service
 </li>
 <li>
 1 year of call center customer service experience is preferred
 
 
 
 </li>
 </ul>
 Knowledge
 
 
 <ul>
 <li>
 Understanding of company products, services, and policies
 </li>
 <li>
 Proficiency with computers, especially with CRM software, and strong typing skills
 </li>
 <li>
 Ability to effectively communicate with members and prescribers while managing multiple software systems
 </li>
 <li>
 Ability to work a flexible work schedule
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
 </li>
 <li>
 Excellent problem solving skills
 </li>
 <li>
 Multi-tasking abilities
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Strong time management and decision-making skills
 </li>
 <li>
 Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #dubizzleegypt
</div>

Outbound Sales Executive - Automotive

Hexaware Technologies

<div>
 <ol>
 <li>
 Qualifications and Technical Competencies Required
 </li>
 </ol>
 
 
 Education
 
 
 <ul>
 <li>
 Undergraduate to post-graduate
 </li>
 <li>
 Desirable: Travel / Hospitality Industry
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Fresher / Experience in a Domestic or International process
 </li>
 </ul>
 
 
 Inbound
 
 
 <ul>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 
 Outbound
 
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 
 Technical Competencies: Job related
 
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 
 Language
 
 
 <ul>
 <li>
 English B1 or B2 Level and Arabic
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills and Traits
 
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment
 
 
 <ul>
 <li>
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 </li>
 </ul>
 
 
 Mandatory:
 
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 Should clear internal &amp; external certifications
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Concentrix

<div>
 
 Unlimited sales bonus
 
 
 Transportaion available
 
 
 Night &amp; Overnight Shifts
 
 
 
 English is a must
 
 
</div>

Call Center Representative

<div>
 
 Attractive salary
 
 
 Transportation provided
 
 
 Medical &amp; Social insurance
 
 
 Opportunity for career growth
 
</div>

English Call Center

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