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call centre | english account

contact center advisor

call center agent

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 &Ouml;versikt
 
 
 
 Som Contact Center CER kommer du att vara den f&ouml;rsta kontaktpunkten f&ouml;r inkommande samtal fr&aring;n v&aring;rdgivare och konsumenter som s&ouml;ker v&auml;gledning om l&auml;kemedelsprodukter och program. Med hj&auml;lp av empati, tydlig kommunikation och godk&auml;nda referensmaterial kommer du att ge korrekt information eller smidigt koppla vidare den som ringer till r&auml;tt avdelning f&ouml;r ytterligare st&ouml;d.
 
 
 Den h&auml;r rollen passar dig som tycker om att hj&auml;lpa andra, trivs i en samarbetsinriktad teammilj&ouml; och &auml;r stolt &ouml;ver att leverera service av h&ouml;g kvalitet. Du kommer att ha m&auml;tbara individuella m&aring;l och teamm&aring;l kopplade till kvalitet, tillsammans med l&ouml;pande feedback, coachning och erk&auml;nnande fr&aring;n VClouds ledning f&ouml;r att st&ouml;dja din utveckling och framg&aring;ng.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Arbetsbeskrivning
 
 
 
 
 Huvudsakliga ansvarsomr&aring;den:
 
 
 
 - Besvara inkommande kundf&ouml;rfr&aring;gningar med professionalism, noggrannhet och ett serviceinriktat arbetss&auml;tt.
 
 
 - Bygga och uppr&auml;tth&aring;lla starka relationer med interna och externa kunder.
 
 
 - Anv&auml;nda godk&auml;nda referensmaterial, samtalsmanus, vanliga fr&aring;gor och utbildningsuppdateringar f&ouml;r att ge tydlig, konsekvent och regelriktig information.
 
 
 - Arbeta sj&auml;lvst&auml;ndigt i en snabb callcentermilj&ouml; samtidigt som du bidrar till en positiv teamkultur.
 
 
 - Eskalera mer komplexa fr&aring;gor till r&auml;tt avdelning f&ouml;r att s&auml;kerst&auml;lla snabb l&ouml;sning.
 
 
 
 Requirements
 
 
 
 - Fluency in Swedish and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Krav
 
 
 
 - Flytande kunskaper i svenska och engelska, b&aring;de i tal och skrift.
 
 
 - God kommunikationsf&ouml;rm&aring;ga och aktivt lyssnande.
 
 
 - Erfarenhet av kundservice eller callcenter &auml;r meriterande.
 
 
 - F&ouml;rm&aring;ga att noggrant f&ouml;lja manus, referensmaterial och riktlinjer f&ouml;r regelefterlevnad.
 
 
 - Bekv&auml;m med att arbeta i en strukturerad och prestationsdriven milj&ouml;.
 
 
 - Stark k&auml;nsla f&ouml;r detaljer och noggrannhet.
 
 
 - F&ouml;rm&aring;ga att hantera k&auml;nsliga samtal med professionalism och empati.
 
 
 - Grundl&auml;ggande datorvana och f&ouml;rm&aring;ga att arbeta i flera system samtidigt.
 
</div>

Customer Experience Representative - Swedish

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 At TP we deliver excellent service and support. Every colleague commits to the following principles:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Taking ownership.
 
 You hold the request or problem until it is resolved. We do not send people away to another (internal) desk.
 </li>
 <li>
 
 Unburdening colleagues.
 
 We do not say "no, this is not possible". We think along with them and explain how what they want can be achieved in a different way.
 </li>
 <li>
 
 Proactive communication.
 
 If we are not going to meet a deadline you hear it from us proactively, not after the fact.
 </li>
 </ul>
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Senior CX Platform &amp; Conversational AI Engineer, you design, operate and continuously improve TP's CCaaS and conversational AI capabilities. You ensure that Genesys Cloud, IVR, routing, chat, messaging, voice, integrations and AI-supported customer journeys improve agent productivity, customer experience and account outcomes. The role combines hands-on CCaaS engineering with conversational AI, prompt lifecycle management, ITIL discipline and measurable CX improvement. You treat prompts, bot flows and agent-assist configurations as production artefacts that are versioned, tested, monitored and changed under control. The role contributes directly to business outcomes such as AHT, FCR, containment, CSAT, agent productivity and cost-to-serve, while ensuring platform reliability, secure data handling and operational continuity. You report to the IT Director and work closely with IT Engineering &amp; Development, Service Management, Operations, Business Service &amp; AI Demand Partners and relevant vendors.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Owning the technical lifecycle and operational quality of Genesys Cloud / PureCloud capabilities within the assigned scope.
 </li>
 <li>
 Designing, configuring, operating and improving Genesys Cloud / PureCloud and related CCaaS components.
 </li>
 <li>
 Building and optimising IVR, ACD, chat, SMS/messaging, email routing and channel-spanning customer journeys.
 </li>
 <li>
 Supporting SIP trunks, telephony integration, voice quality, call routing and incident resolution.
 </li>
 <li>
 Integrating CCaaS platforms with CRM, ServiceNow, knowledge bases, agent desktop tools, reporting and conversational AI services.
 </li>
 <li>
 Designing and improving bot flows, intent models, fallback handling, escalation logic and containment optimisation.
 </li>
 <li>
 Supporting LLM-driven summarisation, suggested responses, next-best-action and knowledge retrieval at the point of need (agent assist).
 </li>
 <li>
 Ensuring that AI-supported customer journeys and agent-assist capabilities are designed with appropriate human-in-the-loop, privacy and quality controls.
 </li>
 <li>
 Designing, testing, versioning, monitoring and retiring prompts as production artefacts under change control.
 </li>
 <li>
 Defining and executing test scenarios, regression checks and go-live validation for CX-critical changes.
 </li>
 <li>
 Working with Business Service &amp; AI Demand Partners and Operations stakeholders to translate business and client requirements into measurable CX platform improvements.
 </li>
 <li>
 Supporting and shaping the convergence between CCaaS capabilities and conversational AI within the CX domain.
 </li>
 <li>
 Supporting vendor coordination for Genesys, telephony, conversational AI and integration-related topics.
 </li>
 <li>
 Applying ITIL incident, problem, change and release practices to CX-critical services.
 </li>
 <li>
 Maintaining flow documentation, prompt documentation, runbooks, test scenarios and support guidance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At minimum a demonstrable bachelor-level working and thinking ability in IT, engineering, telecommunications, computer science or a related ICT discipline, or equivalent experience.
 </li>
 <li>
 Genesys Cloud certification preferred.
 </li>
 <li>
 ITIL Foundation desirable; practical ITIL experience required.
 </li>
 <li>
 Conversational AI, bot design, prompt engineering or CX automation certification is desirable.
 </li>
 <li>
 Working knowledge of SIP / VoIP, REST APIs, contact-centre fundamentals and omnichannel service delivery is required.
 </li>
 <li>
 Minimum 5 years of experience in CCaaS, contact center technology, telephony or CX platform engineering.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud / PureCloud, including routing, queues, flows, IVR and platform administration.
 </li>
 <li>
 Working knowledge of SIP, VoIP, trunking, voice quality and telephony troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON, webhooks and integration patterns.
 </li>
 <li>
 Experience with ServiceNow ITSM processes required; ServiceNow integration / API experience desirable.
 </li>
 <li>
 Experience with conversational AI, bot flows, intent models, prompt design or agent assist is strongly desirable.
 </li>
 <li>
 Working knowledge of ITIL incident, problem, change and release practices.
 </li>
 <li>
 Strong documentation discipline: flow documentation, prompt documentation, runbooks, test scenarios and operational handover.
 </li>
 <li>
 Ability to work independently in an international remote or hybrid team.
 </li>
 <li>
 English C1 required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on Genesys Cloud / PureCloud experience.
 </li>
 <li>
 Strong understanding of IVR, ACD, routing, queues and omnichannel flows.
 </li>
 <li>
 Working knowledge of SIP / VoIP / trunking and voice troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON and integration patterns.
 </li>
 <li>
 ITIL incident, problem and change management awareness.
 </li>
 <li>
 ServiceNow ITSM awareness.
 </li>
 <li>
 Strong documentation discipline.
 </li>
 <li>
 English C1.
 </li>
 <li>
 Ability to work independently in an international remote / hybrid environment.
 </li>
 <li>
 Basic conversational AI and prompt engineering awareness, or demonstrable willingness and ability to learn quickly.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Advanced conversational AI design.
 </li>
 <li>
 Prompt lifecycle management.
 </li>
 <li>
 Agent assist design and evaluation.
 </li>
 <li>
 Bot analytics and containment optimisation.
 </li>
 <li>
 Genesys advanced integrations.
 </li>
 <li>
 AI ethics and data compliance in customer interaction environments.
 </li>
 <li>
 Customer journey analytics.
 </li>
 <li>
 ServiceNow API integration.
 </li>
 <li>
 Vendor management and advanced stakeholder communication.
 </li>
 </ul>
 
 
</div>

Senior Full Stack & AI Solutions Developer

PepsiCo

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
 </li>
 <li>
 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
 </li>
 <li>
 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
 </li>
 <li>
 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
 </li>
 <li>
 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
 </li>
 <li>
 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
 </li>
 <li>
 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
 </li>
 <li>
 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
 </li>
 <li>
 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
 
 
 <ul>
 <li>
 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
 </li>
 <li>
 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
 </li>
 <li>
 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
 </li>
 <li>
 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
 </li>
 <li>
 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
 </li>
 <li>
 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
 </li>
 <li>
 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
 </li>
 <li>
 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
 </li>
 <li>
 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
 </li>
 <li>
 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations).
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
 </li>
 </ul>
</div>

Fleet Control Senior Associate

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
 </li>
 <li>
 Provide accurate and timely information to customers regarding products and services.
 </li>
 <li>
 Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
 </li>
 <li>
 Assign new leads to franchise owners based on inquiries and requests received through the call center.
 </li>
 <li>
 Maintain accurate records of leads and customer interactions in the system.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or any relevant field is a plus
 </li>
 <li>
 Excellent Microsoft Office skills (Excel &ndash; Word &ndash; PowerPoint)
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 </li>
 <li>
 Knowledge of real estate industry practices and regulations is a plus.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment
 </li>
 </ul>
</div>

Fresh Sales Real Estate (Fresh & Zero experience)

<div>
 
 The AI/ML Developer II is responsible for developing, improving, and deploying advanced AI/ML solutions that support company products and internal systems. This role focuses on implementing scalable AI systems, integrating AI tools into operational workflows, and supporting the reliable operation of internally developed AI technologies.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 AI/ML Model Development
 
 </li>
 <li>
 Design, implement, and improve machine learning models used in company systems
 </li>
 <li>
 Optimize model performance, reliability, and scalability
 </li>
 <li>
 Develop AI-powered features and integrate them into applications and services
 </li>
 <li>
 Contribute to architectural and technical design of AI solutions
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 AI Tools Deployment &amp; Operational Support
 
 </li>
 <li>
 Deploy and maintain internally developed AI tools within operational environments
 </li>
 <li>
 Setup and support operations using company-developed AI tools
 </li>
 <li>
 Ensure reliable operation of AI systems in production environments
 </li>
 <li>
 Troubleshoot technical issues affecting AI tools and services
 </li>
 <li>
 Collaborate with engineering teams to integrate AI systems with internal platforms
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 LLM &amp; AI Agent Development
 
 </li>
 <li>
 Develop and integrate features powered by Large Language Models (LLMs)
 </li>
 <li>
 Implement AI copilots, assistants, or AI agent-based workflows
 </li>
 <li>
 Integrate generative AI capabilities into applications and services
 </li>
 <li>
 Evaluate emerging AI technologies and apply them to product development
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Issue Management &amp; Documentation
 
 </li>
 <li>
 Troubleshoot and resolve technical issues affecting AI systems
 </li>
 <li>
 Perform root cause analysis of system or model failures
 </li>
 <li>
 Maintain technical documentation of AI systems and deployments
 </li>
 <li>
 Ensure adherence to development, QA, and release procedures
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Compliance &amp; Risk Management
 
 </li>
 <li>
 Ensure full adherence to legal requirements, internal policies, data-privacy rules, and external standards, promoting ethical and secure practices.
 </li>
 <li>
 Proactively report and escalate issues that may pose operational, reputational, or compliance risks.
 </li>
 <li>
 Support the team&rsquo;s health, safety, and wellbeing culture by prioritizing safe practices in daily activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Education and Specific Training
 </li>
 <li>
 English B2 or above
 </li>
 <li>
 Minimum 2 years of experience in AI/ML development or related software engineering roles.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Independently make technical decisions on model optimization, AI feature implementation, and internal AI tool deployment
 </li>
 <li>
 Recommend improvements to AI systems, pipelines, and operational practices
 </li>
 <li>
 Evaluate technical alternatives and advise on best approaches for medium-complexity AI projects
 </li>
 <li>
 Escalate high-impact or strategic decisions to AI Manager
 </li>
 </ul>
 
 
</div>

AI/ML Developer

Explore 21+ Call center agent in Cairo this June. Find roles across top companies and apply now to boost your career.