account manager

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customer service associate

customer service coordinator Jobs in Cairo

customer service coordinator

inside sales representative Jobs in Cairo

inside sales representative

call center agent

Dyninno Group

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Understand the client requests and guides them to the best option.
 </li>
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 Determine the markup on the sale.
 </li>
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 Decide on giving discounts for the clients.
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 Responsible for presale and after sale follow up with the clients about the service provided.
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 Design various packages from the company products (flights and hotels).
 </li>
 <li>
 Conduct cross selling activities additional products like travel care service, vacation planner service.
 </li>
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 Maintain leads and develop long term relations with clients.
 </li>
 </ul>
 
 
 
 
 
 Our requirements:
 
 
 <ul>
 <li>
 Fluent English Speakers
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Customer Orientation .
 </li>
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 Advanced level of PC knowledge.
 </li>
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 Bachelor's Degree
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 1-3 years of call center experience.
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 Flexibility to work for night and overnights fixed shifts , last shift starts from 11:30 PM till 8:30 AM
 </li>
 </ul>
 
 
 
 
 
 Our Benefits:
 
 
 <ul>
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 10.5K EGP Net Salary + Unlimited Bonus paid in USD
 </li>
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 Medical and Social Insurance
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 <li>
 Transportation Provided
 </li>
 </ul>
</div>

Travel Consultant- Sales

SSC HR Solutions

<div>
 
 Job Purpose
 
 
 
 Officer in the customer service call centre role is to provide exceptional customer service support to customers and/or insured members. Will handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction. Assist in department activities and tasks as and when requested. Call Centre is a 24/7 operation, so rotational shifts will apply, including night shift.
 
 
 You will also be required to support with pre-approvals, claims adjudication and customer service. Key Performance Indicators: Our KPIs provides insights into the efficiency, effectiveness, and overall customer satisfaction of the customer service officer/representatives in their role, but not limited to the below and will be as per business and department strategy and direction.
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT) score
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 First contact resolution (FCR) rate
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 Average handling time (AHT)
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 Abandoned rate
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 Quality Assurance (QA) Score
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 Escalation rate
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 Knowledge (usage system and tools to resolve customers and/or members inquiries and issues)
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 Occupancy
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 Status: Log-in time, talk time, Hold time, After work time)
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 Call/Chat Transfer rate Key Accountabilities Customer Interaction:
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 Handle incoming/inbound customer and/or members inquiries, requests, and complaints through phone, chat and email channels, in a timely and professional manner
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 Carry out outbound calls to customers/Insured members on a follow up, clarifications, courtesy calls and or satisfaction calls and other proactive outbound calls flagged as an outbound campaign
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 Show strong communication skills, active listening and showing empathy to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution
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 Follow established procedures and guidelines for issue resolution
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 Ensure accurate information wrap up/after call work log after each interaction. Product Knowledge:
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 Develop and maintain a comprehensive understanding of the organisation's products or services, including features, table of benefits, terms and conditions...etc
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 Stay up to date with customer servicing updates, company applications to provide accurate and relevant information to customers and/or insured members. Team Collaboration:
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 Assist with tasks and activities as and when request by department leads and /or management
 
 
 </li>
 </ul>
 Contribute to a positive and collaborative team environment, fostering culture and continuous improvement. Customer Satisfaction and Quality Assurance:
 
 
 <ul>
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 Deliver exceptional customer service and a positive customer experience whilst meeting all SLA's/KPI's Process Improvement:
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 Follow the company and department policies &amp; procedures and ensure code of conduct is always applied. Adaptability and Resilience:
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 Adapt to changing circumstances, customer demands, and business requirements, while maintaining composure and professionalism in challenging situations
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 Demonstrates resilience in handling difficult customers or high-pressure situations. Communication &amp; Working Relationships Internal
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 Coordinate with department team members and other operation departments. External
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 Respond and interact with customers and/or insured members in a timely and professional manner
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications, Experience &amp; Skills Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration and/or any equivalent; additional certifications or education in customer service is a plus
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 Medical Qualification/background. Minimum Experience:
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 6months - 2years proven experience in a customer service role, preferably in a contact center or call center environment
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 Experience in the insurance and healthcare industry is a plus. Job-Specific Skills:
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 Excellent English verbal and written communication and interpersonal skills
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 Strong problem-solving and critical thinking skills and abilities
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 Ability to handle high volume of calls and work under pressure in a fast-paced environment
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 Proficiency in using customer service software, systems, and any other relevant tools
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 Computer Literacy is required
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 Ability to work flexible hours /shift base, including evening, overnight, weekend and holidays as per the business requirements. Required Competencies
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 Customer focus
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 Teamwork and collaboration, Self -motivated, Dependable, and Open-minded
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 Problem-solving
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 Empathy and Patience
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 Service and Product Knowledge
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 Cross-cultural competence
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 Adaptability and Flexibility
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 Continuous learning
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 Time management and Multitasking
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 Adapting and Resilience Version No. 2 Job Description Form - Guidelines No of Pages 3
 </li>
 </ul>
</div>

Medical Call Center Officer

Momentum Solutions Egypt

<div>
 
 About Momentum
 
 
 
 Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.
 
 
 
 Position Overview
 
 
 
 We&rsquo;re looking for a
 
 Client Care Operator
 
 to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers&mdash;handling everything from flight changes and cancellations to general travel inquiries. You&rsquo;ll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes&mdash;making it easier to deliver fast, efficient, and accurate service.
 
 No prior GDS experience is required
 
 , and all tools are designed to support new agents through structured workflows. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we&rsquo;d love to meet you!
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Handle Inbound &amp; Outbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.
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 Ensure Quality and Efficiency:Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.
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 Problem Solving &amp; Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.
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 Collaborate &amp; Contribute: Participate in team meetings, share insights, and provide feedback to improve workflows and enhance the overall customer experience.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 
 What You Bring:
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Strong organizational abilities
 </li>
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 Resilience under pressure and a positive, customer-first attitude
 
 
 </li>
 </ul>
 
 Language Proficiency
 
 
 
 <ul>
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 Fluent in English (spoken and written)
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 <li>
 Additional languages&mdash;particularly French&mdash;are a strong asset due to our global customer base
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 University degree in any field, or equivalent experience in customer service or hospitality
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
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 1&ndash;2 years of experience in customer service, preferably in a call center environment
 </li>
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 No prior GDS or travel industry experience is required
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
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 Quick learner with new technology and digital tools
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 Strong multitasking skills&mdash;comfortable handling live calls while typing and navigating multiple systems simultaneously
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 Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.
 
 
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 </ul>
 
 Benefits Of Working With Us
 
 
 
 <ul>
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 Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
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 Collaborative Team: Work with a supportive team dedicated to shared success.
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 Growth Opportunities: Develop your career within a company that values commitment and innovation.
 
 
 </li>
 </ul>
 Explore FlightHub: https://corporate.flighthub.com/
</div>

Client Care Operator

instashop

<div>
 
 
 About InstaShop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 
 
 
 
 
 
 About the role
 
 
 
 By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 
 
 
 
 
 
 Primary responsibilities
 
 
 
 
 
 <ul>
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 To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
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 Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
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 To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
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 To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
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 To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
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 To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
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 To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1-2 years relevant Customer Service experience, call center experience a plus
 </li>
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 Structured thinking &amp; organizational skills
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 Be responsible &amp; efficient
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 Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
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 Strong oral, written &amp; verbal communication skills in English
 </li>
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 Commercial awareness
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 Early graduate with a Business background
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 <li>
 Basic knowledge of relevant IT systems
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Talaat Moustafa Group

<div>
 Job description:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls with professionalism and efficiency.
 </li>
 <li>
 Provide accurate and timely information regarding TMG&rsquo;s products, services, and policies.
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 Address customer inquiries, complaints, and requests promptly and effectively.
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 Record and maintain up-to-date customer information in the CRM system.
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 Follow up with customers to ensure satisfaction and resolution of their concerns.
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 Collaborate with internal departments to resolve customer issues and improve service delivery.
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 Maintain strong knowledge of products and services to ensure high-quality customer interactions.
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 Achieve performance targets related to call handling, service quality, and customer satisfaction.
 </li>
 </ul>
</div>

Customer Service

PepsiCo

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
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 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
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 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
 </li>
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 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
 </li>
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 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
 </li>
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 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
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 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
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 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
 </li>
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 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
 </li>
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 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience: 0-1 year of experience in a call center, shared services, or control tower environment.
 
 
 <ul>
 <li>
 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
 </li>
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 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
 </li>
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 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
 </li>
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 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
 </li>
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 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
 </li>
 <li>
 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
 </li>
 <li>
 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
 </li>
 <li>
 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
 </li>
 <li>
 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
 </li>
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 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations).
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations.
 </li>
 <li>
 Strong English proficiency (spoken and written) is required.
 </li>
 </ul>
</div>

Supply Chain Fleet Sr Associate

Explore 111+ Call center agent in Cairo this September. Find roles across top companies and apply now to boost your career.

111 call center agent jobs IN Cairo

Travel Consultant- Sales

Medical Call Center Officer

Client Care Operator

Customer Service Coordinator

Customer Service

Supply Chain Fleet Sr Associate

Supply Chain Fleet Sr Associate