call center agent

Saudi German Health

<div>
 
 We are looking for a motivated Telesales Agent to join our Contact Center team and support members
 
 in Egypt
 
 with healthcare plan information, pre-authorizations, and customer inquiries.
 
 
 
 
 
 🔹 Key Responsibilities:
 
 
 &bull; Handle inbound calls and email inquiries professionally
 
 
 &bull; Provide members and healthcare providers with benefit and coverage details
 
 
 &bull; Process medical pre-authorizations (if covered)
 
 
 &bull; Advise on co-payments and network providers
 
 
 &bull; Recommend suitable plans to prospective members
 
 
 &bull; Record call details and update CRM accurately
 
 
 &bull; Handle complaints and follow up on complex cases
 
 
 
 
 
 🔹 Requirements:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or equivalent
 
 
 &bull; Fresh Grads or 2 years of experience in telesales or call center operations
 
 
 &bull; Medical or insurance background is preferred
 
 
 &bull; Strong communication skills and customer-focused mindset
 
 
 &bull; Ability to work in a fast-paced environment
 
 
 
 
 
 If you&rsquo;re driven, service-oriented, and ready to grow within a leading healthcare organization, we&rsquo;d love to hear from you.
 
</div>

Telesales Specialist - SGH Egypt Offshore

Nestlé

<div>
 
 Contact Center Agent &ndash; Turkish Speaker
 
 
 
 Location: NBS
 
 
 Company: Nestl&eacute; Egypt
 
 
 Full-time
 
 
 
 Purpose of Job:
 
 
 
 Provide timely resolution of all queries (HRBS &amp; S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center.
 
 
 Ensure the accuracy and timeliness of services delivered to employees are in accordance with Service Level Agreements.
 
 
 Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 
 Drive Operational Excellence:
 
 
 
 <ul>
 <li>
 Execute the standard support model for Tier 1 for both telephonic and non-telephonic (Email, Self-service &amp; Chat) contact by providing direct support on guidelines, procedures, E2E view, the status of requests, KPIs, SLAs, help chain for HRBS &amp; S2P (vendor services) related inquiries.
 </li>
 <li>
 Dispatch Tier 2 queries after proper investigation to the right stakeholders.
 </li>
 <li>
 Raise process concerns and/or technical outages to management.
 </li>
 <li>
 Document all interactions with proper data categories, templates and self-service options based on the interaction specifications.
 </li>
 <li>
 Share new findings and/or process updates with the team/senior agent/analyst.
 
 
 </li>
 </ul>
 
 Ensure Service Delivery:
 
 
 
 <ul>
 <li>
 Execute operational delivery of all activities pertaining to the contact center and ensure the execution of the Contact Center Support Model for all service lines, both HRBS &amp; S2P (Vendor Services) within the service delivery framework of HRBS.
 </li>
 <li>
 Provide inputs to manage risks, issues, escalations, process updates and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
 </li>
 <li>
 Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc.
 </li>
 <li>
 Process retirement and death benefits5. Process other Benefits unique to each market in-scope of NBS.
 
 
 </li>
 </ul>
 
 Continuous Improvement:
 
 
 
 <ul>
 <li>
 Perform periodic activity-relevant reviews with HRBS Operational teams &amp; Stakeholders.
 </li>
 <li>
 Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
 
 
 </li>
 </ul>
 
 WHAT MAKES YOU SUCCESSFUL:
 
 
 
 <ul>
 <li>
 0-1 year of experience in a relevant field
 </li>
 <li>
 Proficiency in Turkish
 </li>
 <li>
 Strong communication and active listening
 </li>
 <li>
 Customer‑focused attitude and empathy
 </li>
 <li>
 Troubleshooting and problem‑solving skills
 </li>
 <li>
 Ability to work with CRMs and multiple systems
 </li>
 <li>
 Resilience and patience
 </li>
 <li>
 Flexibility for shift work
 </li>
 <li>
 Ability to meet performance target
 </li>
 </ul>
</div>

Contact Center Agent - Turkish Speaker

EgyBell

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates can apply
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Good user of Excel and MS Office
 </li>
 <li>
 Excellent command of English language. Read and Write.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Call Center Representative (Fresh Graduates)

Abou Ghaly Motors

<div>
 <ul>
 <li>
 Respond to (inbound&amp; outbound) calls, emails, and online chats to address customer inquiries and resolve issues
 
 
 </li>
 </ul>
 promptly.
 
 
 <ul>
 <li>
 Provide accurate product or service information and assist customers with processes or troubleshooting.
 </li>
 <li>
 Manage and resolve customer complaints with professionalism and adherence to company standards.
 </li>
 <li>
 Assist in processing customer orders, transactions, and service requests efficiently.
 </li>
 <li>
 Maintain up todate knowledge of company products, services, and policies, especially related to the automotive industry.
 </li>
 <li>
 Update and maintain customer records in the contact center database, ensuring accuracy.
 </li>
 <li>
 Document all customer interactions according to internal processes and guidelines.
 </li>
 <li>
 Participate in team meetings, training sessions, and ongoing activities to enhance customer service skills.
 </li>
 <li>
 Meet or exceed established performance goals, including metrics for call handling time, customer satisfaction, and other key
 </li>
 <li>
 performance indicators (KPIs).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (High qualification).
 </li>
 <li>
 Previous experience in customer service or contact center role is preferred.
 </li>
 <li>
 Strong verbal and written communication skills with a clear and confident voice.
 </li>
 <li>
 Ability to handle high call volumes and manage multiple customer inquiries simultaneously.
 </li>
 <li>
 Basic computer skills and the ability to use contact center software, CRM tools, and Microsoft Office applications.
 </li>
 <li>
 Excellent problem-solving skills, with the ability to manage challenging customer situations.
 </li>
 <li>
 Strong attention to detail and the ability to maintain accurate records.
 </li>
 <li>
 A positive attitude, with the ability to remain calm under pressure.
 </li>
 <li>
 Ability to work well independently and collaboratively within a team.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Previous experience with call center technologies.
 </li>
 <li>
 English language must be very good
 </li>
 <li>
 Experience in the automotive industry or related sectors is preferred.
 </li>
 </ul>
</div>

Mercedes Contact Center Advisor

MedNet Egypt L.L.C

<div>
 
 
 MedNet Egypt
 
 is one of the leading managed care service organisations that cater to healthcare needs
 
 .
 
 We are looking for a skilled
 
 Officer - Medical Customer Service
 
 will be responsible for providing exceptional customer service support to customers and/or insured members. Handle high volume of incoming calls, chats and emails inquiries, and complaints, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Your Job:
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound communication via phone, chat, and email to address customer and member inquiries, complaints, and requests.
 </li>
 <li>
 Deliver high-quality customer service by listening actively, showing empathy, and providing accurate and timely resolutions.
 </li>
 <li>
 Follow standard procedures and company guidelines to resolve issues professionally and consistently.
 </li>
 <li>
 Document all interactions accurately with proper wrap-up notes and logs after each call or chat.
 </li>
 <li>
 Develop in-depth product knowledge, including policies, benefits, terms, and updates to provide accurate information.
 </li>
 <li>
 Support outbound campaigns, including follow-ups, courtesy calls, satisfaction checks, and clarification requests.
 </li>
 <li>
 Collaborate with internal teams and support departments to ensure efficient service delivery and issue resolution.
 </li>
 <li>
 Contribute to a positive team culture, participating in department tasks and fostering continuous improvement.
 </li>
 <li>
 Meet and exceed performance KPIs, such as CSAT, FCR, AHT, and quality assurance scores.
 </li>
 <li>
 Adapt to shift work, including evenings, weekends, and holidays, as per business requirements.
 </li>
 <li>
 Maintain professionalism and resilience in high-pressure situations and when dealing with challenging customers.
 </li>
 <li>
 Comply with internal policies, procedures, and the company&rsquo;s code of conduct at all times.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field; medical background is a plus.
 </li>
 <li>
 6 months to 2 years of customer service experience, preferably in a call center or contact center environment.
 </li>
 <li>
 Experience in the healthcare or insurance industry is preferred.
 </li>
 <li>
 Excellent English communication skills, both verbal and written.
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with a customer-first approach.
 </li>
 <li>
 Proficiency in customer service software and tools; computer literacy is required.
 </li>
 <li>
 Ability to handle high call volumes and perform well under pressure.
 </li>
 <li>
 Flexible to work shifts, including evenings, nights, weekends, and public holidays.
 </li>
 <li>
 Empathy, adaptability, and resilience in dynamic, customer-focused environments.
 </li>
 </ul>
 
 
</div>

Medical Customer Service Officer

Future Group Language Solutions

<div>
 
 Jadeer
 
 is hiring a
 
 Customer Care Advisor
 
 on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
 
 
 Job Title:
 
 Customer Care Advisor
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and timely manner.
 </li>
 <li>
 Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
 </li>
 <li>
 Resolve complaints efficiently while ensuring compliance with company policies and service standards.
 </li>
 <li>
 Accurately document customer interactions and update CRM systems with relevant information.
 </li>
 <li>
 Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
 </li>
 <li>
 Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
 </li>
 <li>
 Stay updated on products, services, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to continuous improvement initiatives by sharing customer feedback and insights.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Commerce, Communications, or a related field (preferred).
 </li>
 <li>
 0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
 </li>
 <li>
 Excellent verbal communication skills in English and Arabic.
 </li>
 <li>
 Strong problem-solving abilities and customer-oriented mindset.
 </li>
 <li>
 Ability to handle high call volumes and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using CRM systems and basic computer applications.
 </li>
 <li>
 Flexibility to work rotational shifts, including weekends and public holidays if required.
 </li>
 <li>
 Strong interpersonal skills, adaptability, and a positive attitude.
 
 
 
 </li>
 </ul>
 If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.
</div>

Customer Care

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

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