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call center officer - call center Jobs in Cairo

call center officer - call center

call center representative

call center agent

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
 </li>
 <li>
 Process customer orders, returns, and exchanges accurately in the system.
 </li>
 <li>
 Record all customer interactions and feedback in the CRM system for tracking and reporting.
 </li>
 <li>
 Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
 </li>
 <li>
 Follow up on pending cases to ensure timely resolution and customer satisfaction.
 </li>
 <li>
 Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
 </li>
 <li>
 Maintain up-to-date knowledge of products, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
 </li>
 <li>
 Participate in regular team meetings and training sessions to enhance service quality.
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Call Center Officer - Call Center

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Emirates NBD

<div>
 <ul>
 <li>
 Reply to customer calls in a courteous manner in line with established procedures and guidelines.
 </li>
 <li>
 Respond to customer inquiries and provide a satisfactory response and information.
 </li>
 <li>
 Respond to customer complaints in a courteous manner and refer appropriately.
 </li>
 <li>
 Record call information and logs so that accurate contact history is maintained for all customers.
 </li>
 <li>
 Follow-up required actions and ensure they are completed in line with established guidelines.
 </li>
 <li>
 Promptly report any issues requiring attention from direct supervisors.
 </li>
 </ul>
 
 
</div>

Inbound Agent

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 Overall responsibilities are to handle and resolve all customer complaint types in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent&rsquo;s demeanor (LOB centers), and technical issues.
 </li>
 <li>
 Handle all complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
 </li>
 <li>
 Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
 </li>
 <li>
 Consistent complaint follow-up with customers to ensure full resolution of their cases.
 </li>
 <li>
 Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
 </li>
 <li>
 Comply with Talabat&rsquo;s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 University graduate.
 </li>
 <li>
 1-2 years of experience in Call Center, Chat, Outbound, or similar fields in E-commerce, Telecommunications, Hotel Management, or Customer Service.
 </li>
 <li>
 Strong customer service skills (communication and complaint handling.
 </li>
 <li>
 Competent in MS Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Solid knowledge of Talabat&rsquo;s products, services, SOPs, and systems.
 </li>
 <li>
 Positive demeanor, multitasking skills, and strong interpersonal abilities.
 </li>
 </ul>
</div>

Account Advisor - OSU

51Talk

<div>
 
 
 📞 Telemarketer &ndash; Job Responsibilities &amp; Requirements
 
 
 
 
 
 
 
 
 
 
 🌟 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 📲
 
 Proactively reach out
 
 to potential customers using company-provided call lists, clearly explaining our services and offerings.
 </li>
 <li>
 🎓
 
 Arrange trial classes
 
 for interested customers and
 
 follow up
 
 to ensure they attend their scheduled sessions.
 </li>
 <li>
 ❓
 
 Handle pre-sales inquiries
 
 , providing timely, accurate, and helpful information.
 </li>
 <li>
 🤝
 
 Collaborate with the team
 
 to review customer needs and contribute ideas to enhance pre-sales processes and marketing strategies.
 </li>
 <li>
 🗂️
 
 Support administrative tasks
 
 , including preparing reports and completing assignments from your supervisor.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ✅ Requirements
 
 
 <ul>
 <li>
 📅
 
 Minimum 1 year of experience
 
 in sales, customer service, or a related field.
 </li>
 <li>
 🎓
 
 Fresh graduates with no experience are also welcome
 
 &mdash;training will be provided
 </li>
 <li>
 🗣️
 
 English communication skills
 
 at B1 level or above.
 </li>
 <li>
 💪
 
 Strong patience, resilience,
 
 and excellent verbal communication skills.
 </li>
 <li>
 📞
 
 Comfortable handling a high volume
 
 of outbound calls daily.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 📍
 
 Work Schedule &amp; Location:
 
 
 
 📌
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 
 
 🕒
 
 Schedule:
 
 
 <ul>
 <li>
 Sunday to Thursday:
 
 12:00 PM &ndash; 9:00 PM
 
 (includes a
 
 1 hour and 15 min break
 
 )
 </li>
 <li>
 Saturday:
 
 12:00 PM &ndash; 4:00 PM
 
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 
 
 
 📩
 
 Apply Now!
 
 
 
 
 
 
 📧 Send your
 
 resume
 
 to:
 
 sohilama@51talk.com
 
 
 
 💬 Or reach out via
 
 WhatsApp:
 
 
 01205576575
 
 
 
 
</div>

Marketing Specialist

<div>
 
 
 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
 </li>
 <li>
 Respond to various customer inquiries regarding our banking products and services.
 </li>
 <li>
 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
 </li>
 <li>
 Accurately record customer information and interactions in our system.
 </li>
 <li>
 Identify opportunities to improve customer experience and streamline processes.
 </li>
 <li>
 Adhere to established procedures and comply with information security and data privacy policies.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Job location: New Cairo, Egypt
 </li>
 <li>
 Bachelor's degree in any field
 </li>
 <li>
 Excellent English communication skills (written and verbal).
 </li>
 <li>
 Ability to work on rotational shifts and weekends.
 </li>
 <li>
 Strong problem-solving and interpersonal skills.
 </li>
 <li>
 Available to join immediately.
 </li>
 <li>
 A proactive and customer-centric approach.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably within the banking industry.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Incentives based on the KPIs achieved
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Social insurance
 </li>
 <li>
 Career development opportunities
 </li>
 </ul>
 
 
</div>

Call Center Representative

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

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