customer service representative Jobs in Cairo

customer service representative

call center representative

call center representative - uae account Jobs in Cairo

call center representative - uae account

call center specialist

client engagement specialist Jobs in Cairo

client engagement specialist

call center agent

Saudi German Health

<div>
 
 We are looking for a motivated Telesales Agent to join our Contact Center team and support members
 
 in Egypt
 
 with healthcare plan information, pre-authorizations, and customer inquiries.
 
 
 
 
 
 🔹 Key Responsibilities:
 
 
 &bull; Handle inbound calls and email inquiries professionally
 
 
 &bull; Provide members and healthcare providers with benefit and coverage details
 
 
 &bull; Process medical pre-authorizations (if covered)
 
 
 &bull; Advise on co-payments and network providers
 
 
 &bull; Recommend suitable plans to prospective members
 
 
 &bull; Record call details and update CRM accurately
 
 
 &bull; Handle complaints and follow up on complex cases
 
 
 
 
 
 🔹 Requirements:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or equivalent
 
 
 &bull; Fresh Grads-2 years of experience in telesales or call center operations
 
 
 &bull; Medical or insurance background is preferred
 
 
 &bull; Strong communication skills and customer-focused mindset
 
 
 &bull; Ability to work in a fast-paced environment
 
 
 
 
 
 If you&rsquo;re driven, service-oriented, and ready to grow within a leading healthcare organization, we&rsquo;d love to hear from you.
 
</div>

Telesales Specialist - SGH Egypt Offshore

Hilton

<div>
 A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
 
 
 
 What will I be doing?
 
 
 
 As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Convert, quickly, inquiries into contracted business
 </li>
 <li>
 Respond, positively, to sales inquiries to develop future sales leads
 </li>
 <li>
 Identify sales leads, as appropriate
 </li>
 <li>
 Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
 </li>
 <li>
 Provide prompt and efficient service while maintaining the hotels brand standards
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A passion for delivering great customer service
 </li>
 <li>
 A highly professional telephone manner and excellent communication skills
 </li>
 <li>
 Outstanding administration and organizational skills
 </li>
 <li>
 Advanced proficiency in English
 </li>
 <li>
 Intermediate computer proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a Reservations environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Agent - Waldorf Astoria Heliopolis

Emirates NBD Egypt

<div>
 <ul>
 <li>
 To respond to customer inquiries and concerns in line with established procedures while promoting a positive image of the Bank.
 </li>
 <li>
 Reply to customer calls in a courteous manner in line with established procedures and guidelines.
 </li>
 <li>
 Respond to customer inquiries and provide a satisfactory response and information.
 </li>
 <li>
 Respond to customer complaints in a courteous manner and refer appropriately.
 </li>
 <li>
 Record call information and logs so that accurate contact history is maintained for all customers.
 </li>
 <li>
 Follow-up required actions and ensure they are completed in line with established guidelines.
 </li>
 <li>
 Promptly report any issues requiring attention from direct supervisors.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 0-1 years of experience in a call center environment.
 </li>
 <li>
 Strong computer skills.
 </li>
 <li>
 Interpersonal and communication Skills.
 </li>
 <li>
 Stress tolerance
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Good English Proficiency
 </li>
 </ul>
 
 
</div>

Inbound Agent

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 Prezentare general&abreve;
 
 
 
 &Icirc;n calitate de Contact Center CER, vei fi primul punct de contact pentru apelurile inbound primite de la furnizori de servicii medicale și consumatori care solicit&abreve; informații despre produse și programe farmaceutice. Folosind empatie, comunicare clar&abreve; și materiale de referinț&abreve; aprobate, vei oferi informații corecte sau vei direcționa f&abreve;r&abreve; dificultate apelanții c&abreve;tre departamentul potrivit pentru asistenț&abreve; suplimentar&abreve;.
 
 
 Acest rol este ideal pentru o persoan&abreve; c&abreve;reia &icirc;i place s&abreve; ajute oamenii, care lucreaz&abreve; bine &icirc;ntr-un mediu de echip&abreve; colaborativ și care se m&acirc;ndrește cu furnizarea unui serviciu de &icirc;nalt&abreve; calitate. Vei avea obiective individuale și de echip&abreve; m&abreve;surabile privind calitatea, precum și feedback constant, coaching și recunoaștere din partea echipei de management VCloud pentru a-ți susține dezvoltarea și succesul.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Descrierea postului
 
 
 
 
 Responsabilit&abreve;ți principale:
 
 
 
 - R&abreve;spunde la solicit&abreve;rile inbound ale clienților cu profesionalism, acuratețe și orientare c&abreve;tre servicii.
 
 
 - Construiește și menține relații solide cu clienții interni și externi.
 
 
 - Utilizeaz&abreve; materiale de referinț&abreve; aprobate, scripturi de apel, FAQ-uri și actualiz&abreve;ri de training pentru a oferi informații clare, consecvente și conforme.
 
 
 - Lucreaz&abreve; independent &icirc;ntr-un mediu de call center dinamic, contribuind &icirc;n același timp la o cultur&abreve; pozitiv&abreve; de echip&abreve;.
 
 
 - Escaladeaz&abreve; solicit&abreve;rile complexe c&abreve;tre departamentele corespunz&abreve;toare pentru a asigura o soluționare &icirc;n timp util.
 
 
 
 Requirements
 
 
 
 - Fluency in Romanian and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Cerințe
 
 
 
 - Fluenț&abreve; &icirc;n limba rom&acirc;n&abreve; și englez&abreve;, at&acirc;t scris, c&acirc;t și vorbit.
 
 
 - Abilit&abreve;ți excelente de comunicare și ascultare activ&abreve;.
 
 
 - Experiența &icirc;n customer service sau call center constituie un avantaj.
 
 
 - Capacitatea de a urma cu atenție scripturi, materiale de referinț&abreve; și cerințe de conformitate.
 
 
 - Confort &icirc;n lucrul &icirc;ntr-un mediu structurat, orientat spre performanț&abreve;.
 
 
 - Atenție ridicat&abreve; la detalii și angajament faț&abreve; de acuratețe.
 
 
 - Capacitatea de a gestiona conversații sensibile cu profesionalism și empatie.
 
 
 - Cunoștințe de baz&abreve; operare PC și capacitatea de a lucra &icirc;n mai multe sisteme.
 
</div>

Customer Experience Representative - Romanian

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 &Ouml;versikt
 
 
 
 Som Contact Center CER kommer du att vara den f&ouml;rsta kontaktpunkten f&ouml;r inkommande samtal fr&aring;n v&aring;rdgivare och konsumenter som s&ouml;ker v&auml;gledning om l&auml;kemedelsprodukter och program. Med hj&auml;lp av empati, tydlig kommunikation och godk&auml;nda referensmaterial kommer du att ge korrekt information eller smidigt koppla vidare den som ringer till r&auml;tt avdelning f&ouml;r ytterligare st&ouml;d.
 
 
 Den h&auml;r rollen passar dig som tycker om att hj&auml;lpa andra, trivs i en samarbetsinriktad teammilj&ouml; och &auml;r stolt &ouml;ver att leverera service av h&ouml;g kvalitet. Du kommer att ha m&auml;tbara individuella m&aring;l och teamm&aring;l kopplade till kvalitet, tillsammans med l&ouml;pande feedback, coachning och erk&auml;nnande fr&aring;n VClouds ledning f&ouml;r att st&ouml;dja din utveckling och framg&aring;ng.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Arbetsbeskrivning
 
 
 
 
 Huvudsakliga ansvarsomr&aring;den:
 
 
 
 - Besvara inkommande kundf&ouml;rfr&aring;gningar med professionalism, noggrannhet och ett serviceinriktat arbetss&auml;tt.
 
 
 - Bygga och uppr&auml;tth&aring;lla starka relationer med interna och externa kunder.
 
 
 - Anv&auml;nda godk&auml;nda referensmaterial, samtalsmanus, vanliga fr&aring;gor och utbildningsuppdateringar f&ouml;r att ge tydlig, konsekvent och regelriktig information.
 
 
 - Arbeta sj&auml;lvst&auml;ndigt i en snabb callcentermilj&ouml; samtidigt som du bidrar till en positiv teamkultur.
 
 
 - Eskalera mer komplexa fr&aring;gor till r&auml;tt avdelning f&ouml;r att s&auml;kerst&auml;lla snabb l&ouml;sning.
 
 
 
 Requirements
 
 
 
 - Fluency in Swedish and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Krav
 
 
 
 - Flytande kunskaper i svenska och engelska, b&aring;de i tal och skrift.
 
 
 - God kommunikationsf&ouml;rm&aring;ga och aktivt lyssnande.
 
 
 - Erfarenhet av kundservice eller callcenter &auml;r meriterande.
 
 
 - F&ouml;rm&aring;ga att noggrant f&ouml;lja manus, referensmaterial och riktlinjer f&ouml;r regelefterlevnad.
 
 
 - Bekv&auml;m med att arbeta i en strukturerad och prestationsdriven milj&ouml;.
 
 
 - Stark k&auml;nsla f&ouml;r detaljer och noggrannhet.
 
 
 - F&ouml;rm&aring;ga att hantera k&auml;nsliga samtal med professionalism och empati.
 
 
 - Grundl&auml;ggande datorvana och f&ouml;rm&aring;ga att arbeta i flera system samtidigt.
 
</div>

Customer Experience Representative - Swedish

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