sales consultant

account manager

account manager team lead

account specialist

agent-at your service

call center agent

Top Business Group

<div>
 
 Bank Staff&ndash; Customer Service Agents (English Account) is required for a multinational bank located in Mohandessin.
 
 
 
 
 
 Salary: 22,000 EGP Gross
 
 
 Benefits: Full bank staff benefits, bonuses, 2 days off per week, and clear career growth opportunities
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries with efficiency and professionalism.
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 Manage incoming calls and resolve issues in a timely manner.
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 Provide accurate information and support regarding banking services.
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 Address and resolve customer complaints effectively.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (required).
 </li>
 <li>
 English level B2 or higher (Upper-Intermediate).
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 Minimum 1 year of call center or customer service experience.
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 Customer-focused and professional.
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 </ul>
</div>

Bank Staff – Customer Service Agents (English Account)

Dyninno Group

<div>
 
 
 Responsibilities:
 
 
 <ul>
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 Understand the client requests and guides them to the best option.
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 Determine the markup on the sale.
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 Decide on giving discounts for the clients.
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 Responsible for presale and after sale follow up with the clients about the service provided.
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 Design various packages from the company products (flights and hotels).
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 Conduct cross selling activities additional products like travel care service, vacation planner service.
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 Maintain leads and develop long term relations with clients.
 </li>
 </ul>
 
 
 
 
 
 Our requirements:
 
 
 <ul>
 <li>
 Fluent English Speakers
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 Communication Skills
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 Customer Orientation .
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 Advanced level of PC knowledge.
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 Bachelor's Degree
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 1-3 years of call center experience.
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 Flexibility to work for night and overnights fixed shifts , last shift starts from 11:30 PM till 8:30 AM
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 </ul>
 
 
 
 
 
 Our Benefits:
 
 
 <ul>
 <li>
 10.5K EGP Net Salary + Unlimited Bonus paid in USD
 </li>
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 Medical, Social and life Insurance
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 <li>
 Transportation Provided
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 </ul>
</div>

Travel Consultant

Platinumlist

<div>
 Position Overview
 
 
 We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we'd love to hear from you.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
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 Assist customers with questions related to products, services, orders, and account management
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 Resolve complaints and issues efficiently, ensuring customer satisfaction and retention
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 Maintain accurate records of customer interactions and transactions in the CRM system
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 Collaborate with other departments to resolve complex cases and improve customer experience
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 Provide product and service information, troubleshoot technical issues, and guide customers through solutions
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 Follow up with customers to ensure issues are fully resolved and provide updates as needed
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 Stay updated on company policies, products, and services to provide accurate information
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 Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in Arabic and English (written and verbal) is required
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 Prior experience in customer service, preferably in a call center or similar environment
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 Strong communication and interpersonal skills with the ability to empathize and build rapport with customers
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 Proficiency in using CRM systems, chat platforms, and other customer service tools
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 Problem solving skills and the ability to handle stressful situations calmly and effectively
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 Excellent organizational skills with attention to detail and accuracy
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 Availability to work on a shift basis, including weekends and public holidays, if required
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 </ul>
</div>

Customer Support Specialist

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171790
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant is instrumental in enhancing the customer experience for IKEA's online channel by providing professional assistance with customer inquiries, suggestions, and complaints via the IKEA Hotline. Responsibilities include logging feedback into the CRM system, ensuring swift and effective resolutions, and maintaining high standards of communication and brand representation. Collaborating with cross-functional teams to resolve e-commerce issues efficiently is key to success in this role.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Respond promptly and courteously to all e-commerce customer queries via email, chat, social media, or calls, ensuring alignment with SLAs and KPIs.
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 Investigate and resolve order-related issues such as delivery delays, cancellations, refunds, and product issues professionally and efficiently.
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 Handle customer complaints professionally, providing efficient solutions and escalating issues where necessary.
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 Provide clear communication to customers regarding order status, policies, and resolutions.
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 Capture and log customer feedback into the CRM system for service improvement purposes.
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 Prepare daily and weekly resolution reports for management review, highlighting key findings and areas for improvement.
 
 
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 </ul>
 Operational Coordination
 
 
 <ul>
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 Coordinate with logistics, store, and payment teams to ensure smooth resolution of e-commerce issues.
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 Monitor and update order management systems to track progress on issues and ensure closure.
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 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
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 Identify recurring issues and suggest process improvements to management.
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 Provide bilingual (English/Arabic) responses where required for customer communication.
 
 
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 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
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 Call Center skills for managing high volumes of customer interactions efficiently.
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 Proficiency in CRM System usage for capturing and resolving customer feedback.
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 Effective communication skills in both English and Arabic to ensure clear understanding in bilingual contexts.
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 Strong problem-solving abilities to address and resolve customer issues swiftly and effectively.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Graduate or Diploma in Commerce, Marketing, or a related field.
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 A minimum of 2 years experience in a similar role within a customer service or ecommerce environment.
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 Proficiency in CRM systems and call center operations.
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 Strong analytical skills and effective communication, with a proven track record in complaint handling.
 
 
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 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | CFC

Emirates NBD

<div>
 
 
 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
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 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
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 Respond to various customer inquiries regarding our banking products and services.
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 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
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 Accurately record customer information and interactions in our system.
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 Identify opportunities to improve customer experience and streamline processes.
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 Adhere to established procedures and comply with information security and data privacy policies.
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 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Job location: New Cairo, Egypt
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 Bachelor's degree in any field
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 Excellent English communication skills (written and verbal).
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 Ability to work on rotational shifts and weekends.
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 Strong problem-solving and interpersonal skills.
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 Available to join immediately.
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 A proactive and customer-centric approach.
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 </ul>
 
 
 
 
 
 Bonus Points
 
 
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 Previous experience in a customer service role, preferably within the banking industry.
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 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
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 Competitive salary
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 Incentives based on the KPIs achieved
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 Health insurance
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 Social insurance
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 Career development opportunities
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 </ul>
 
 
</div>

Call Center Representative

Athear

<div>
 
 🚨
 
 We&rsquo;re Hiring: Operations Team Leader (U.S. Support Account)
 
 🚨
 
 
 Ready to take your leadership skills to the next level? Join our growing team and lead a high-performing support unit for a U.S.-based client.
 
 🔹
 
 About the Role:
 
 
 We&rsquo;re looking for a talented and proactive
 
 Operations Team Leader
 
 to oversee daily operations, coach agents, and drive performance in a fast-paced environment supporting a U.S. client. If you're passionate about team success, service excellence, and people development &mdash; this role is for you!
 
 ✅
 
 Key Responsibilities:
 
 <ul>
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 Lead, coach, and motivate a team to exceed KPIs and service goals
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 Monitor real-time operations to ensure quality and productivity standards
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 Conduct regular coaching sessions, performance reviews, and feedback loops
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 Handle escalations and support agents in complex interactions
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 Analyze performance metrics and recommend improvements
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 Collaborate with QA, Training, and Workforce teams to ensure operational alignment
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 Report performance updates and insights to senior leadership
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 </ul>
 🎯
 
 What You&rsquo;ll Need:
 
 <ul>
 <li>
 Previous experience as a
 
 Team Leader or Senior Agent
 
 in a BPO or call center
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 <li>
 Experience supporting
 
 U.S. accounts
 
 (a must)
 </li>
 <li>
 Excellent English communication skills (spoken &amp; written)
 </li>
 <li>
 Strong leadership and people management skills
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 <li>
 Comfortable working night/U.S. shifts
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 Familiarity with CRM systems and contact center tools is a plus
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 </ul>
 💼
 
 What We Offer:
 
 <ul>
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 Competitive salary
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 Medical &amp; Social Insurance
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 Clear career progression path
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 Supportive and dynamic work culture
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 </ul>
 
 📩
 
 Ready to apply?
 
 
 
 Send your CV to Mariam.Hamdy@athear.com or 01010644438
 
 
 
 
 <ul>
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 📌
 
 Subject Line:
 
 Operations Team Leader &ndash; U.S. Support
 </li>
 </ul>
</div>

Operations Team Leader

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The IT Director will be responsible for leading and managing the IT operations, infrastructure, and technology strategy across multiple call center sites within the region. The role ensures high system availability, security, compliance, and scalability to support business continuity and customer satisfaction. This leader will partner with business stakeholders to align technology initiatives with organizational goals, drive digital transformation, and manage a team of IT professionals across the region.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute the regional IT strategy aligned with global IT and business objectives.
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 Serve as a trusted advisor to senior leadership, ensuring IT initiatives support call center operations, workforce management, and customer experience.
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 Lead IT governance, ensuring adherence to policies, budgets, and compliance standards.
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 Oversee network, telephony, data center, and cloud services supporting call center operations
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 Ensure maximum uptime and service availability across all sites through proactive monitoring and disaster recovery planning.
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 Manage vendor relationships with telecom providers, hardware/software suppliers, and service integrators.
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 Implement cybersecurity measures to safeguard sensitive customer and employee data.
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 Conduct audits and risk assessments across regional operations.
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 Oversee deployment and maintenance of call center technologies
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 5 year of IT Management Experience
 </li>
 <li>
 Strong background in call center technologies
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 <li>
 Proven track record in multi-site IT operations management
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 <li>
 Excellent communication, vendor negotiation, and stakeholder management skills.
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 <li>
 Strong Risk Assessment and Mitigation Skills.
 </li>
 </ul>
 
 
</div>

Director of Information Technology

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