call center agent

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

Intellias

<div>
 
 
 Senior Python Engineer &ndash; Multi-Agent AI (AWS, LangGraph)
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Senior Python Engineer
 
 to design and build enterprise-grade
 
 multi-agent AI systems
 
 on AWS. In this role, you will architect and develop intelligent agent solutions using
 
 LangGraph
 
 ,
 
 LangChain
 
 , and
 
 AWS Bedrock AgentCore Runtime
 
 , focusing on scalable orchestration, stateful workflow execution, human-in-the-loop (HITL) processes, and distributed agent collaboration.
 
 
 You will work closely with architects, platform engineers, and product teams to deliver production-ready AI solutions that are reliable, scalable, and aligned with enterprise engineering standards.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. The engineering organization develops core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Senior Python Engineer
 
 , you will join the
 
 Core Architecture Team
 
 , contributing to the design and implementation of a modern Digital Engineering Enterprise Platform.
 
 
 The platform consists of services and applications that accelerate software delivery by providing engineering teams with reusable technologies, standardized development practices, compliance controls, and operational capabilities across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain enterprise-grade multi-agent AI applications using Python, LangGraph, and LangChain.
 </li>
 <li>
 Build scalable agent workflows leveraging AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Implement advanced orchestration patterns, including supervisor/worker, fan-out/fan-in, and collaborative multi-agent architectures.
 </li>
 <li>
 Design stateful workflow execution using LangGraph checkpointing, recovery, and persistence mechanisms.
 </li>
 <li>
 Develop resilient, fault-tolerant, and idempotent execution strategies for long-running AI workflows.
 </li>
 <li>
 Integrate Human-in-the-Loop (HITL) approval processes into business-critical agent workflows.
 </li>
 <li>
 Enable agent delegation and collaboration through Agent Gateway and Agent-to-Agent (A2A) communication.
 </li>
 <li>
 Implement memory, context management, and persistence strategies for AI agents.
 </li>
 <li>
 Optimize workflow scalability, reliability, observability, and performance within distributed cloud environments.
 </li>
 <li>
 Collaborate with platform, security, DevOps, and product teams to deliver production-ready AI solutions.
 </li>
 <li>
 Define engineering standards, testing strategies, and operational best practices for agent-based applications.
 </li>
 <li>
 Support deployment, monitoring, troubleshooting, and continuous improvement of AI solutions running on AWS.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of professional Python software engineering experience.
 </li>
 <li>
 Hands-on experience building multi-step agent workflows with LangGraph.
 </li>
 <li>
 Strong experience with LangChain.
 </li>
 <li>
 Experience with AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Solid understanding of multi-agent orchestration patterns, including supervisor/worker and fan-out/fan-in architectures.
 </li>
 <li>
 Experience implementing LangGraph checkpointing and state management.
 </li>
 <li>
 Knowledge of Human-in-the-Loop (HITL) workflow design.
 </li>
 <li>
 Experience with Agent-to-Agent (A2A) delegation through Agent Gateway.
 </li>
 <li>
 Experience with workflow orchestration platforms such as Temporal, Apache Airflow, or similar.
 </li>
 <li>
 Strong understanding of distributed systems concepts, including checkpointing, idempotency, fault tolerance, and workflow recovery.
 </li>
 <li>
 Experience building scalable, cloud-native applications on AWS.
 </li>
 <li>
 Strong problem-solving, communication, and collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience evaluating AWS AgentCore Runtime maturity and enterprise adoption.
 </li>
 <li>
 Hands-on experience with AWS Bedrock Memory API.
 </li>
 <li>
 Experience integrating enterprise approval workflows into Human-in-the-Loop AI systems.
 </li>
 <li>
 Experience with AI observability, monitoring, and production operations.
 </li>
 <li>
 Familiarity with CI/CD pipelines and Infrastructure as Code in AWS environments.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on enterprise-scale AI initiatives for a global industry leader.
 </li>
 <li>
 Design and build next-generation multi-agent AI systems using cutting-edge AWS technologies.
 </li>
 <li>
 Influence architecture decisions and engineering best practices across large-scale platforms.
 </li>
 <li>
 Collaborate with highly experienced architecture and engineering teams on innovative cloud-native solutions.
 </li>
 <li>
 Opportunity to shape the future of enterprise AI orchestration in production environments.
 </li>
 </ul>
 
 
 
</div>

Senior Python Engineer – Multi-Agent AI (AWS, LangGraph)

<div>
 
 
 Python / AI Engineer (AWS Bedrock, Multi-Agent AI)
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a
 
 Python / AI Engineer
 
 to design, build, and test intelligent multi-agent applications running on
 
 AWS Bedrock
 
 . In this role, you will develop AI agents using modern agent frameworks, implement agent collaboration and delegation patterns, integrate foundation models, and establish testing and evaluation practices for production-grade AI solutions.
 
 
 You will work closely with AI engineers, platform teams, and architects to build scalable, maintainable, and enterprise-ready agent-based applications.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. Our engineering teams develop core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Python / AI Engineer
 
 , you will become part of the
 
 Core Architecture Team
 
 , contributing to the development of a modern Digital Engineering Enterprise Platform.
 
 
 The platform provides engineering teams with reusable services, development tools, cloud technologies, governance standards, and operational best practices that accelerate software delivery across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain AI agent applications using Python and modern agent frameworks such as LangGraph, Strands, CrewAI, or equivalent.
 </li>
 <li>
 Build intelligent multi-agent workflows with collaboration and delegation capabilities.
 </li>
 <li>
 Integrate AI agents with AWS Bedrock foundation models and related AWS AI services.
 </li>
 <li>
 Develop Agent-to-Agent (A2A) communication using JSON-RPC 2.0, Server-Sent Events (SSE), and related communication patterns.
 </li>
 <li>
 Design and implement automated testing strategies for agent behavior, workflow correctness, and system reliability.
 </li>
 <li>
 Build evaluation frameworks using pytest, LangSmith, and other testing and validation tools.
 </li>
 <li>
 Create reusable components, templates, and pattern libraries that accelerate AI application development.
 </li>
 <li>
 Produce clear technical documentation, implementation guides, and engineering best practices.
 </li>
 <li>
 Collaborate with platform, AI, DevOps, and product teams to deliver scalable and production-ready AI solutions.
 </li>
 <li>
 Monitor, troubleshoot, and optimize agent performance, reliability, and operational efficiency.
 </li>
 <li>
 Promote engineering excellence through observability, testing, governance, and AI application lifecycle best practices.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 4+ years of professional Python software development experience.
 </li>
 <li>
 Hands-on experience with at least one modern agent framework such as LangGraph, Strands, Crew AI, or an equivalent framework.
 </li>
 <li>
 Experience implementing multi-agent collaboration and delegation patterns.
 </li>
 <li>
 Experience integrating applications with AWS Bedrock APIs and foundation models.
 </li>
 <li>
 Knowledge of Agent-to-Agent (A2A) communication patterns, including JSON-RPC 2.0 and Server-Sent Events (SSE).
 </li>
 <li>
 Experience building automated testing frameworks using pytest and AI evaluation tools such as LangSmith.
 </li>
 <li>
 Experience writing technical documentation and creating reusable engineering assets.
 </li>
 <li>
 Strong understanding of software engineering best practices, code quality, and testing methodologies.
 </li>
 <li>
 Excellent problem-solving, communication, and collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Hands-on experience with the Strands SDK.
 </li>
 <li>
 Experience with LangSmith tracing, evaluation, and observability.
 </li>
 <li>
 Familiarity with prompt engineering and AI evaluation methodologies.
 </li>
 <li>
 Experience deploying AI applications in AWS cloud environments.
 </li>
 <li>
 Knowledge of CI/CD pipelines, Infrastructure as Code (IaC), and cloud-native application development.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on enterprise-scale AI initiatives for a global industry leader.
 </li>
 <li>
 Build intelligent multi-agent applications using the latest AI frameworks and AWS Bedrock technologies.
 </li>
 <li>
 Collaborate with experienced architects and AI engineers on innovative cloud-native solutions.
 </li>
 <li>
 Contribute to engineering standards, reusable frameworks, and best practices for enterprise AI development.
 </li>
 <li>
 Be part of a team shaping the future of production-grade AI applications at global scale.
 </li>
 </ul>
 
 
 
</div>

Senior Python / AI Engineer (AWS Bedrock, Multi-Agent AI)

Lua AI (YC F25)

<div>
 
 Location: Cairo, Egypt (remote / hybrid) &middot; Reports to: Head of Operations - MENA
 
 
 &nbsp;
 
 
 
 About Lua
 
 
 
 Lua is the Agent OS. We build digital employees &mdash; agents that do a real job end to end: they read a company&rsquo;s own systems, make the decision, take the action, and get a little better every time they run. Not chatbots that answer questions &mdash; digital workers that do the work, on the company&rsquo;s own data and workflows, and everything they build stays owned by the business. Teams write their logic on Lua (agents, skills, tools, jobs, webhooks, guardrails) and we run the hard parts underneath: infrastructure, multi-provider model orchestration, data, channels (WhatsApp, Slack, Email, Instagram, Messenger, a voice-capable website widget, HTTP API) and monitoring.
 
 
 Our customers are the companies that run their markets &mdash; the operator of one of the world&rsquo;s most-visited heritage sites, a major travel-and-hospitality group, the largest supermarket chain in its country, a listed conglomerate spanning healthcare and consumer goods, large regional banks, social-commerce companies and a microinsurer covering over a million people &mdash; across Africa, the Middle East and South Asia. Together they employ 64,000+ people and turn over $5bn+ a year, and they all want the same thing: to be AI-native on the systems they already run, with nothing to rip out. Backed by Y Combinator, we&rsquo;ve raised $5.8M &mdash; and this is a chance to build the playbook, not inherit one.
 
 
 
 
 
 
 Responsibilities
 
 
 
 We&rsquo;re looking for a junior engineer to join the implementation team and help build and deploy AI agents for our mid-market customers. You&rsquo;ll work alongside a senior implementation engineer, learning the Lua platform and contributing to live customer projects from your first week.
 
 
 This is an apprentice-track role with a clear growth path. You&rsquo;ll start with structured work &mdash; environment setup, testing, knowledge base configuration &mdash; and grow into owning full implementations within 6 months.
 
 <ul>
 <li>
 
 Build agent skills and tools
 
 in TypeScript using the Lua CLI &mdash; the functions that let agents take real actions like API calls, data lookups, and webhook triggers.
 </li>
 <li>
 
 Set up and configure agent environments
 
 : sandbox for development, production for live deployments.
 </li>
 <li>
 
 Configure and manage client knowledge bases
 
 &mdash; the information agents use to answer questions and follow business rules.
 </li>
 <li>
 
 Run QA
 
 and testing cycles before deployment &mdash; test across channels (WhatsApp, web, Slack) and flag issues.
 </li>
 <li>
 Support the senior engineer on active implementations across the full build lifecycle.
 </li>
 <li>
 Write and maintain technical documentation for each implementation.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 1&ndash;2 years writing code
 
 &mdash; professional experience, bootcamp, side projects, or university projects. You need to be comfortable in TypeScript or JavaScript.
 </li>
 <li>
 
 Familiarity with REST APIs, JSON, and basic web architecture.
 
 You know what an endpoint is and how to test with Postman or similar.
 </li>
 <li>
 A fast learner who figures things out by doing, not by waiting for instructions. The platform, CLI, and agent architecture will all be new.
 </li>
 <li>
 Strong written communication &mdash; you&rsquo;ll be in Slack daily, writing updates, flagging blockers, and documenting your work.
 </li>
 <li>
 Reliable. When you say something is done and tested, it needs to actually be done and tested.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience with any chatbot or conversational AI platform.
 </li>
 <li>
 Familiarity with WhatsApp Business API, Slack API, or similar messaging platforms.
 </li>
 <li>
 Comfortable with Git, GitHub, and CLI tooling.
 </li>
 <li>
 Previous remote work experience.
 </li>
 </ul>
 
 
 
 
 
 Growth Path
 
 
 <ul>
 <li>
 
 Months 1&ndash;3:
 
 Support builds, learn the platform, follow the runbook, handle structured work.
 </li>
 <li>
 
 Months 3&ndash;6:
 
 Own specific integrations within an implementation. Run client test sessions.
 </li>
 <li>
 
 Months 6&ndash;12:
 
 Own an implementation end-to-end. Client-facing. Responsible for time-to-value on your accounts.
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Hybrid - Most of our work is remote.
 </li>
 <li>
 Small team, massive ownership. No bureaucracy. Ship and iterate.
 </li>
 <li>
 Direct access to the founding team. Your work is visible and impactful from day one.
 </li>
 <li>
 A platform that&rsquo;s actually in production with real customers &mdash; not a pre-product startup.
 </li>
 </ul>
 
 
 
</div>

Junior Implementation Engineer, MENA

<div>
 
 
 Tech Lead Engineer &ndash; AI Registry &amp; Discovery Platform (AWS AgentCore)
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a
 
 Tech Lead Engineer
 
 to design and lead the implementation of an enterprise-grade
 
 AI Registry and Discovery Platform
 
 for AI agents, tools, and MCP services. This role focuses on service registration, metadata governance, semantic discovery, identity mapping, lifecycle management, and integration with the AWS AgentCore ecosystem.
 
 
 As a technical leader, you will drive the architecture and development of a scalable platform that enables secure discovery, governance, and lifecycle management of AI capabilities across the enterprise. You will collaborate with platform, security, and AI engineering teams to establish engineering standards, governance processes, and best practices for enterprise AI platforms.
 
 
 The ideal candidate has strong platform engineering expertise, experience building large-scale registry or catalog systems, and a deep understanding of cloud-native architectures, API security, metadata management, and distributed systems.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. Our engineering teams develop core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Tech Lead Engineer
 
 , you will become part of the
 
 Core Architecture Team
 
 , contributing to the design and implementation of a modern Digital Engineering Enterprise Platform.
 
 
 The platform provides engineering teams with reusable services, cloud technologies, governance standards, and operational best practices that accelerate software delivery across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the architecture, design, and implementation of an enterprise AI Registry and Discovery Platform.
 </li>
 <li>
 Design and maintain metadata schemas for MCP servers, AI tools, and agent capabilities aligned with Canonical Contract standards.
 </li>
 <li>
 Build scalable backend services using Python, FastAPI, DynamoDB, and AWS-native technologies.
 </li>
 <li>
 Develop registration, discovery, approval, certification, and lifecycle management workflows for AI agents and MCP services.
 </li>
 <li>
 Design semantic discovery capabilities using vector search, embeddings, and relevance-ranking techniques.
 </li>
 <li>
 Integrate enterprise identity systems and implement Entra Agent ID mapping across AI ecosystems.
 </li>
 <li>
 Implement secure authentication and authorization using OAuth 2.0, JWT, and enterprise identity providers.
 </li>
 <li>
 Design governance processes for onboarding, approval, certification, versioning, deprecation, and retirement of AI services.
 </li>
 <li>
 Develop APIs supporting registry operations, metadata management, discovery services, and governance workflows.
 </li>
 <li>
 Implement secure credential and secret management using HashiCorp Vault and cloud-native security controls.
 </li>
 <li>
 Design observability, auditing, compliance, and operational monitoring capabilities across the registry platform.
 </li>
 <li>
 Collaborate with AI, platform, cloud, and security teams to establish registry standards, governance policies, and engineering best practices.
 </li>
 <li>
 Mentor engineers, provide technical leadership, and support architectural decision-making across the platform.
 </li>
 <li>
 Produce architecture documentation, implementation standards, and technical governance guidelines.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of backend or platform engineering experience.
 </li>
 <li>
 Experience designing and building enterprise-scale registry, catalog, metadata management, or discovery platforms.
 </li>
 <li>
 Strong Python development experience, including Fast API and backend service development.
 </li>
 <li>
 Experience with AWS services, including AWS Agent Core Registry, Gateway, DynamoDB, and related cloud-native technologies.
 </li>
 <li>
 Experience designing metadata schemas and service registration models.
 </li>
 <li>
 Knowledge of semantic search technologies, vector databases, embeddings, and AI-powered discovery.
 </li>
 <li>
 Experience implementing secure API authentication and authorization using OAuth 2.0 and JWT.
 </li>
 <li>
 Experience integrating governance workflows, approval processes, and lifecycle management into enterprise platforms.
 </li>
 <li>
 Experience integrating enterprise identity providers and identity mapping solutions.
 </li>
 <li>
 Strong understanding of cloud-native architecture, distributed systems, API design, and platform engineering.
 </li>
 <li>
 Excellent leadership, communication, mentoring, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Hands-on experience with AWS AgentCore Registry and Gateway.
 </li>
 <li>
 Experience with vector databases such as pgvector, OpenSearch, or similar semantic search technologies.
 </li>
 <li>
 Experience with HashiCorp Vault or enterprise secrets management platforms.
 </li>
 <li>
 Familiarity with MCP (Model Context Protocol) standards and Canonical Contract schema design.
 </li>
 <li>
 Experience implementing observability and distributed tracing solutions.
 </li>
 <li>
 Knowledge of CI/CD pipelines, Infrastructure as Code (IaC), and cloud security best practices.
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Lead the development of an enterprise AI Registry and Discovery Platform supporting next-generation AI applications.
 </li>
 <li>
 Work with cutting-edge AWS AgentCore technologies, semantic search, and cloud-native architectures.
 </li>
 <li>
 Drive engineering standards, governance, and technical strategy for enterprise AI platforms.
 </li>
 <li>
 Collaborate with experienced AI, platform, and cloud engineering teams on innovative global-scale solutions.
 </li>
 <li>
 Make a significant impact by shaping the future of AI service discovery, governance, and lifecycle management across a large enterprise.
 </li>
 </ul>
 
 
 
</div>

Python Team Lead – AI Registry & Discovery Platform (AWS AgentCore)

Decima International

<div>
 Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a
 
 partnership
 
 , create an environment that attracts the
 
 most talented professionals
 
 and allows them to flourish, and regulate
 
 growth
 
 to maintain
 
 excellence
 
 in our service standards.
 
 
 
 Decima International
 
 is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 
 
 Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.
 
 
 We are looking for a driven and capable
 
 Mid-Level AI Engineer/Agentic Systems Developer
 
 to support the development of internal technology products. This role will write, configure, test, and maintain a growing library of autonomous AI agents designed to automate complex business workflows.
 
 
 Working under technical and product leadership, the successful candidate will translate functional workflow specifications into individual agents, tool integrations, data connections, and reliable automated processes. The ideal candidate has strong backend development capabilities and practical experience working with large language models, agentic frameworks, APIs, and retrieval-augmented generation pipelines.
 
 
 This is a highly hands-on development role focused on clean code execution, secure systems integration, continuous testing, effective debugging, and rapid iteration.
 
 
 We are looking to bring in dedicated individuals with a passion for innovation and talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world, together.
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Build and configure autonomous agent roles, task nodes, workflows, and conditional edges using frameworks such as LangGraph, CrewAI, and LlamaIndex.
 </li>
 <li>
 Integrate AI agents securely with internal databases and third-party platforms, including Slack, HubSpot, Salesforce, and Google Workspace, through APIs and function calling.
 </li>
 <li>
 Develop and refine retrieval-augmented generation pipelines, including data ingestion, text chunking, embedding generation, and vector database population.
 </li>
 <li>
 Diagnose and resolve agent failures involving context loss, malformed structured or JSON outputs, and incomplete multi-step tasks.
 </li>
 <li>
 Write automated unit tests for custom tools and monitor execution traces to identify and resolve edge-case failures.
 </li>
 <li>
 Maintain clean, reliable, and well-structured code while supporting continuous testing and rapid product iteration.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, Artificial Intelligence, Information Technology, or related fields.
 </li>
 <li>
 
 2 to 4 years
 
 of professional experience in backend software development.
 </li>
 <li>
 
 At least 1 year
 
 of practical experience working directly with large language model APIs and prompt construction.
 </li>
 <li>
 Strong familiarity with agentic AI frameworks such as LangGraph, CrewAI, or LlamaIndex.
 </li>
 <li>
 Solid understanding of structural prompt design, including generating reliable JSON and other structured outputs.
 </li>
 <li>
 High proficiency in Python, including a practical understanding of asynchronous programming concepts.
 </li>
 <li>
 Experience developing and integrating RESTful APIs using FastAPI, Flask, or similar frameworks.
 </li>
 <li>
 Proficiency in version control and collaborative software development using Git.
 </li>
 <li>
 Working knowledge of relational databases, preferably PostgreSQL.
 </li>
 <li>
 Foundational experience using vector databases or stores such as Chroma or Pinecone for data retrieval.
 </li>
 <li>
 Experience integrating software applications with databases, APIs, and third-party platforms.
 </li>
 <li>
 Strong debugging, analytical, testing, documentation, and problem-solving skills.
 </li>
 <li>
 Ability to translate functional workflow requirements into reliable technical implementations.
 </li>
 <li>
 Ability to work independently, manage development priorities, and iterate quickly in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience developing autonomous agents or multi-agent workflows for practical business use cases.
 </li>
 <li>
 Experience implementing retrieval-augmented generation applications and data-ingestion pipelines.
 </li>
 <li>
 Experience with secure function calling and integrations involving business platforms such as Slack, HubSpot, Salesforce, or Google Workspace.
 </li>
 <li>
 Experience testing, tracing, and monitoring multi-step AI workflows in development or production environments.
 </li>
 <li>
 Familiarity with prompt evaluation, structured-output validation, and common large language model failure patterns.
 </li>
 <li>
 Experience contributing to the development of internal technology products or workflow-automation solutions.
 
 
 </li>
 </ul>
 
 POSITION DETAILS
 
 
 
 <ul>
 <li>
 
 Primary Location (Office-based):
 
 Heliopolis, Cairo, Egypt
 </li>
 <li>
 
 Position:
 
 Mid-Level AI Engineer/Agentic Systems Developer
 </li>
 <li>
 
 Position Classification:
 
 Salary-based full-time hours
 
 
 </li>
 </ul>
 
 PRODUCTIVITY TOOLS
 
 
 
 <ul>
 <li>
 Python
 </li>
 <li>
 LangGraph
 </li>
 <li>
 CrewAI
 </li>
 <li>
 LlamaIndex
 </li>
 <li>
 FastAPI
 </li>
 <li>
 Flask
 </li>
 <li>
 Git
 </li>
 <li>
 PostgreSQL
 </li>
 <li>
 Chroma
 </li>
 <li>
 Pinecone
 </li>
 <li>
 Microsoft Office
 </li>
 <li>
 Microsoft 365
 
 
 </li>
 </ul>
 Decima International is an Equal Opportunity Employer that is committed to the safety and well-being of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.
</div>

Mid-Level AI Engineer/Agentic Systems Developer (On-site) - Cairo, Egypt

Talkpush

<div>
 
 WE ARE HIRING.
 
 
 
 Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.
 
 
 Read more about the Talkpush culture here.
 
 
 ⚠️
 
 DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU
 
 
 
 Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it.
 
 
 This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨
 
 
 
 Solutions Engineer &mdash; Egypt (Remote)
 
 
 
 
 Location:
 
 Fully Remote
 
 
 
 Salary:
 
 Based on experience
 
 
 
 Product Focus:
 
 AI-First Recruitment Technology
 
 
 Egypt is one of our largest markets by user volume, and we don't yet have anyone on the ground. This role is about changing that: getting deep into customer configurations, fixing what's broken, and building real relationships with the recruitment managers and team leaders who use our platform every day.
 
 
 This isn't a commercial role. You won't carry a revenue number. You'll be the person who makes the product work brilliantly for the customer &mdash; and over time, builds a local Talkpush community in Egypt through monthly in-person meetups.
 
 
 
 What You'll Do
 
 
 
 
 Configuration &amp; Problem-Solving
 
 
 
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 Own a queue of customer tickets and configuration requirements each week
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 Configure Autoflows, integrations, and bot interactions to match customer needs
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 Audit existing setups and optimise for performance, response quality, and adoption
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 Troubleshoot issues end-to-end and resolve them with minimal escalation
 
 
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 </ul>
 
 Customer Engagement
 
 
 
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 Run weekly technical check-ins with recruitment managers and team leaders
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 Translate customer pain into specific platform changes and configuration tweaks
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 Set clear expectations on what's possible and how long it takes
 
 
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 </ul>
 
 Community Building (Egypt)
 
 
 
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 Organise a monthly in-person event for Talkpush users and prospects in Cairo or Alexandria
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 Build word-of-mouth in the local recruitment community
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 Surface market intelligence back to the global team
 
 
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 </ul>
 
 Supervising AI Agents
 
 
 
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 Review and optimise AI interview agent configurations
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 Spot performance issues before customers do
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 Feed insights back into product
 
 
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 </ul>
 
 What We're Looking For
 
 
 
 
 Experience
 
 
 
 <ul>
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 Background in technical support (Level 2/3), configuration-heavy roles, business analysis, industrial engineering, or as a developer who's moved into customer-facing work
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 Proven ability to work with enterprise customers over the long haul without burning out &mdash; this work is detailed, repetitive at times, and requires patience
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 Native or fluent Arabic; strong professional English
 
 
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 </ul>
 
 Attitude (this matters more than credentials)
 
 
 
 <ul>
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 Resilience. You've handled difficult enterprise customers for years and kept your composure. Chaos and ambiguity don't faze you.
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 Doer mindset. You'd rather fix something than write a memo about fixing it.
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 Solitary focus. You're comfortable doing deep configuration work alone for hours.
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 Pragmatic. You solve the problem in front of you rather than chasing the perfect solution.
 
 
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 </ul>
 
 Nice to Have
 
 
 
 <ul>
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 Ability to vibe-code (light scripting, prompt engineering, or agent configuration)
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 Experience with workflow automation tools
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 Prior exposure to recruitment, HR tech, or BPO industries
 
 
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 </ul>
 
 Why Join
 
 
 
 <ul>
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 Build something from scratch in a major market where we have demand but no presence
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 Work directly with the EMEA Director, not through layers of management
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 Influence product direction through what you learn from customers
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 A globally distributed team that values doers over talkers
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 </ul>
</div>

Solutions Engineer — Egypt (Remote)

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