client relations specialist Jobs in Cairo

client relations specialist

corporate sales specialist

customer account specialist Jobs in Cairo

customer account specialist

customer care coordinator / receptionist Jobs in Cairo

customer care coordinator / receptionist

customer care representative Jobs in Cairo

customer care representative

customer service specialist

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Cairo Address
 
 
 
 Cairo, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 10/20/2025
 
 
 
 Company Description
 
 
 
 Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
 
 
 
 Position Description
 
 
 
 The Customer Service Unit is the focal point of Amideast, serving customers&rsquo; needs and cross-sell Amideast services. The Customer Service Specialist handles walk-ins/Online customers applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast. S/he provides customers&rsquo; assistance, receive their requests and work accordingly to deliver targets needed. The Customer Service Specialist is also accountable for courses/tests registrations, making outbound calls either for upselling or surveying purposes, the countdown of bookstore, and sell Amideast services and make sure they reach more customers possible. Handles other tasks assigned by the Customer Service Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a level of proficiency dealing with customers
 </li>
 <li>
 Respond to a variety of customers&rsquo; requests through offering on-spot information and services
 </li>
 <li>
 Work on the CRM system and deal with extracting different databases
 </li>
 <li>
 Revise the order of test book, score sheets and other documentation
 </li>
 <li>
 Maintain adequate environments to customers
 </li>
 <li>
 Promote for Amideast services through walk-ins, emails, calls, responding to social media inquiries
 </li>
 <li>
 Sustain Amieast services offered according to our policy and regulations
 </li>
 <li>
 Improve the quality of offered services to suit customers&rsquo; needs
 </li>
 <li>
 Update Amideast templates regularly to determine delivery of valuable information to customers
 </li>
 <li>
 Maintain an adequate data entry process to serve different purposes
 </li>
 <li>
 Issue various vouchers through CRM registration and paperwork
 </li>
 <li>
 Involve in report writing through gathering necessary data
 </li>
 <li>
 Perform a data analysis of services and marketing, and customers&rsquo; needs to attain a superior delivery of Amideast services
 </li>
 <li>
 Participate in different trainings and meetings to enhance the quality of information given
 </li>
 <li>
 Independent analyses of various proposals to deliver tasks and responsibilities
 </li>
 <li>
 Work on multiple projects while performing in project teamwork
 </li>
 <li>
 Handle all Amideast departments&rsquo; needs
 </li>
 <li>
 Apply evaluation survey to assess customers&rsquo; experience for elevation of services
 </li>
 <li>
 Deliver an awareness campaign through different communication skills and social media
 </li>
 <li>
 Update Amideast brochures and flyers regularly
 </li>
 <li>
 Attend Amideast fairs to present and promote Amideast brand and services
 </li>
 <li>
 Perform outbound calls either for surveying or cross/upselling purposes
 </li>
 <li>
 Achieve outbound calls and cross/upselling targets
 </li>
 <li>
 Conduct reports daily/weekly on the assigned tasks
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2-3 years of working experience in a related field
 </li>
 <li>
 Proficiency in computer skills, Microsoft office (Word, Excel, PowerPoint, Outlook, and others)
 </li>
 <li>
 Excellent communication and selling skills
 </li>
 <li>
 Approach more targeted group and deliver Amideast services effectively
 </li>
 <li>
 Work successfully to elevate Amideast image and enhance customer satisfaction
 </li>
 <li>
 Possess a strong decision making and a problem-solving technique
 </li>
 <li>
 Acquire a time management, and multi-task skills with an ability to prioritize responsibilities
 </li>
 <li>
 Attentive to details and possession of ownership responsibilities
 </li>
 <li>
 Handle difficult situation independently and/or as a part of a team
 </li>
 <li>
 Maintain a knowledgeable background on different services
 </li>
 <li>
 Serving as a full backup for the Back Office agent
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 A Professional Certifications (optional)
 </li>
 <li>
 Working Evening shift is required
 </li>
 <li>
 Double shift required in case of events, absences, leaves, and extreme workloads
 </li>
 <li>
 TOEIC score of 750 or equivalent
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

Customer Service Specialist (Egypt)

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Customer Service Agent [Arabic]

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Chat and Email Vacancies - English
 
 
 
 Job Description
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 In this role, you'll be:
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459195
 
</div>

Customer Service - Chat and Email Vacancies - English

Quantanite

<div>
 
 
 About Us
 
 
 
 Quantanite is a global outsourcing partner delivering exceptional customer experience and back-office solutions to some of the world&rsquo;s leading brands. We take pride in our fast-paced, inclusive work culture that empowers individuals to perform at their best&mdash;wherever they are in the world.
 
 
 
 
 
 
 
 Position Overvie
 
 
 
 wWe are looking for a proactive, empathetic, and Spanish-speaking
 
 Customer Service Associat
 
 e to support our clients in delivering exceptional service to their customers. This role is remote but requires you to be based in Cairo, with stable internet connectivity and a quiet working environment
 
 
 .You&rsquo;ll be the first point of contact for customers via
 
 phone, email, and cha
 
 t, helping resolve queries, provide product support, and deliver an exceptional service experience&mdash;every time
 
 
 
 
 
 
 .
 
 Key Responsibiliti
 
 
 <ul>
 <li>
 
 esCustomer Interacti
 
 on: Handle inbound customer communications in Spanish across voice and digital channels with professionalism and empath
 </li>
 <li>
 
 y.Problem Solvi
 
 ng: Investigate and resolve customer issues effectively or escalate when necessar
 </li>
 <li>
 
 y.Knowledge Manageme
 
 nt: Maintain up-to-date knowledge of client products, services, and internal support tool
 </li>
 <li>
 
 s.System Accura
 
 cy: Log all customer interactions in CRM tools with attention to detail and completenes
 </li>
 <li>
 
 s.Follow-U
 
 ps: Ensure timely and satisfactory closure of customer queries through proactive follow-up
 </li>
 <li>
 
 s.Feedback Lo
 
 op: Relay customer insights to internal teams to help improve processes and service qualit
 </li>
 <li>
 
 y.Compliance &amp; Quali
 
 ty: Adhere to client and company policies, including data protection and service quality standard
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 
 onsLangu
 
 age: Full professional fluency
 
 in Span
 
 ish and working proficiency
 
 in Engl
 
 i
 </li>
 <li>
 
 sh.Experie
 
 nce: At lea
 
 st 1 year of customer service experie
 
 nce (preferably within a contact centre or BPO environmen
 </li>
 <li>
 
 t).Educat
 
 ion: High school diploma required; further education is advantageo
 </li>
 <li>
 
 us.Techni
 
 cal: Comfortable using CRM systems and digital communication too
 </li>
 <li>
 
 ls.Attribu
 
 tes: Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setti
 </li>
 <li>
 
 ng.Flexibil
 
 ity: Willingness to work on a rotational shift basis including evenings and weekends, depending on business nee
 </li>
 <li>
 
 ds.Right to Work in Cairo essenti
 
 </li>
 </ul>
 
 
 
 
 
 al.
 
 What We O
 
 
 <ul>
 <li>
 
 fferComprehensive Trai
 
 ning: All the tools and support you need to succ
 </li>
 <li>
 
 eed.Career Gr
 
 owth: Clear paths for progression and upskilling within a growing international comp
 </li>
 <li>
 
 any.Cul
 
 ture: A people-first environment that values diversity, collaboration, and purpose-driven w
 </li>
 </ul>
 
 
 ork.Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employ
 
 
 
 
 
 ees.
</div>

Customer Service Associate – Spanish Speaking

<div>
 Job Title:
 
 
 Customer Service - Retail Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 In this role, you'll:
 
 
 
 <ul>
 <li>
 Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
 </li>
 <li>
 Become a product pro, mastering the ins and outs of the latest trends.
 </li>
 <li>
 Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
 </li>
 <li>
 Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
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 Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
 
 
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 Essential Functions/Core Responsibilities:
 
 
 
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 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
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 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
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 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
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 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
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 Maintain basic knowledge of client products and/or services.
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 Prepare complete and accurate work including appropriately notating accounts as required.
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 Participate in activities designed to improve customer satisfaction and business performance.
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 Offer additional products and/or services.
 
 
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 Candidate Profile:
 
 
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 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
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 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
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 Ability to fluently communicate in the required language of support, both written and verbally.
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 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
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 Basic computer navigation skills and PC Knowledge.
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 Ability to work as a team member, as well as independently.
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 Dependable with proficient attention to detail.
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 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
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 Able to rotate shifts, as needed.
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 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
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 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
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 Based on location and/or program, additional experience/skills may be required
 
 
 
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 Job requirements may vary by country and will not contravene any local laws
 
 
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 Career Framework Role:
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459178
 
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