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customer service specialist

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site.
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, chat and email, this position is responsible for processing customer orders, providing/receiving information, as well as providing basic customer service support.
 
 
 
 
 
 Work location: New Cairo, Cairo
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

United Imaging Healthcare

<div>
 
 
 Customer Service Engineer
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ol>
 <li>
 Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
 </li>
 <li>
 Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
 </li>
 <li>
 Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
 </li>
 <li>
 Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
 </li>
 <li>
 Other tasks assigned by supervisors.
 </li>
 </ol>
 
 
 
 
 
 Qualification Requirements:
 
 
 <ol>
 <li>
 Technical associate&rsquo;s degree or above;
 </li>
 <li>
 Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
 </li>
 <li>
 Have the ability to find and troubleshoot faults in the field;
 </li>
 <li>
 Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
 </li>
 <li>
 A flexible approach to work, travel and unsociable hours;
 </li>
 <li>
 Valid driving license and good driving record.
 </li>
 </ol>
 
 
 
 
 
 Key Competences:
 
 
 <ol>
 <li>
 System installation
 </li>
 <li>
 System configuration and debugging
 </li>
 <li>
 Troubleshooting
 </li>
 <li>
 Replacement of spare parts
 </li>
 <li>
 On-site training
 </li>
 </ol>
</div>

Methode Electronics

<div>
 
 
 Job Title: Customer (service \ Demand) specialist (B2B - Manufacturing)
 
 
 
 
 
 Company: Methode Electronics Egypt
 
 
 
 
 Location: Nasr city, cairo,
 
 Egypt (on-site)
 
 
 
 
 
 
 About us:
 
 
 
 Methode Electronics, Inc. (NYSE: MEI) is a leading global supplier of custom-engineered solutions with sales, engineering and manufacturing locations in North America, Europe, Middle East and Asia. We design, engineer, and produce mechatronic products for OEMs utilizing our broad range of technologies for user interface, LED lighting system, power distribution and sensor applications. Our solutions are found in the end markets of transportation (including automotive, commercial vehicle, e-bike, aerospace, bus, and rail), cloud computing infrastructure, construction equipment, and consumer appliance. Our business is managed on a segment basis, with those segments being Automotive, Industrial, and Interface.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries, requests, and complaints in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal departments to resolve customer-related issues.
 </li>
 <li>
 Ensure accurate and clear communication with customers regarding orders and services.
 </li>
 <li>
 Process and follow up on customer orders to ensure timely execution.
 </li>
 <li>
 Monitor order status and ensure deliveries are completed as per schedule.
 </li>
 <li>
 Address and resolve any order-related discrepancies.
 </li>
 <li>
 Perform administrative tasks related to customer service and sales support.
 </li>
 <li>
 Maintain accurate records of customer interactions, orders, and transactions.
 </li>
 <li>
 Support internal reporting and documentation as required.
 </li>
 <li>
 Assist in tracking delivery performance and customer service KPIs.
 </li>
 <li>
 Prepare basic reports related to order fulfillment and customer satisfaction.
 </li>
 <li>
 Handle and follow up on customer complaints, including delivery or quantity discrepancies.
 </li>
 <li>
 Coordinate with relevant teams to ensure timely resolution of issues.
 </li>
 <li>
 Assist in system updates, data entry, and maintaining accurate product and pricing information.
 </li>
 <li>
 Ensure data accuracy across systems and reports.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Supply Chain, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in customer service, sales support, or a related field.
 </li>
 </ul>
 
 
</div>

Customer (service \ Demand) specialist (B2B - Manufacturing)

Shell

<div>
 <ul>
 <li>
 Customer Success Specialist
 </li>
 <li>
 Job Description
 
 
 </li>
 </ul>
 
 Job Purpose:
 
 
 
 This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
 
 
 
 Principal Accountabilities:
 
 
 
 This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
 
 
 
 Order Management:
 
 
 
 <ul>
 <li>
 Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
 </li>
 <li>
 Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
 </li>
 <li>
 Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
 </li>
 <li>
 Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues
 </li>
 <li>
 Schedule standard and non-standard orders (packed product).
 </li>
 <li>
 Process Returned Product.
 
 
 </li>
 </ul>
 
 Credit Management:
 
 
 
 <ul>
 <li>
 Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
 </li>
 <li>
 Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
 </li>
 <li>
 Handle basic Customer credit enquiries.
 
 
 </li>
 </ul>
 
 Dispute Management:
 
 
 
 <ul>
 <li>
 Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
 
 
 </li>
 </ul>
 
 Feedback and Issues:
 
 
 
 Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
 
 
 
 Lubricant Service Administration:
 
 
 
 Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
 
 
 
 Contract Management:
 
 
 
 <ul>
 <li>
 Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.
 </li>
 <li>
 Execute contract legal and fiscal requirements, working with local legal focals.
 </li>
 <li>
 Follow-up directly with customers on missing contract documentation.
 </li>
 <li>
 Ensure contracts are signed and stored in line with local country requirements.
 </li>
 <li>
 Review contract performance as part of SCM process.
 </li>
 <li>
 Own contract documentation archiving and termination of customer contracts.
 </li>
 <li>
 Support preparing for tender bids.
 </li>
 <li>
 Securing 100% Compliance.
 
 
 </li>
 </ul>
 
 Pricing:
 
 
 
 Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
 
 
 
 Trouble Shooting:
 
 
 
 Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
 
 
 Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
 
 
 
 Master Data Set Up &amp; Amend:
 
 
 
 <ul>
 <li>
 Maintain Sales Hierarchy, contract registers and banding adherence
 </li>
 <li>
 Set up and amend Customer master data
 </li>
 <li>
 Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)
 </li>
 <li>
 Process manual vouchers received from Retailers during offline card transactions
 </li>
 <li>
 Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
 
 
 </li>
 </ul>
 
 Manage elements of the DFOA process:
 
 
 
 Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
 
 
 Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
 
 
 
 Touchless Support and Setup:
 
 
 
 <ul>
 <li>
 Support and proactively encourage touchless uptake and utilization
 </li>
 <li>
 Act as first level support for system interface errors
 </li>
 <li>
 Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
 
 
 </li>
 </ul>
 
 General Inquiries:
 
 
 
 Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
 
 
 
 Education Requirement/Field of Study:
 
 Engineering Bachelor&rsquo;s Degree
 
 
 
 Requirements:
 
 
 
 
 Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor degree preferred (Engineering) or equivalent experience.
 </li>
 <li>
 Previous experience in Customer service or operations - 2 to 3 years
 </li>
 <li>
 English Language Proficiency.
 </li>
 <li>
 Experience in Microsoft Office; GSAP
 </li>
 <li>
 Data Analytics &amp; Insights
 </li>
 <li>
 Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
 </li>
 <li>
 Able to demonstrate a continuous improvement mind-set.
 </li>
 <li>
 Demonstrated communication and relationship building skills.
 </li>
 <li>
 Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
 </li>
 <li>
 Value Chain Understanding.
 </li>
 <li>
 Commercial &amp; Economic Acumen.
 </li>
 <li>
 Contract Management.
 </li>
 </ul>
</div>

Customer Success Specialist

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service  & Commercial Operations Senior Specialist (B2B & Fashion)

Sutherland

<div>
 
 Company Description
 
 
 
 Pipeline
 
 
 
 Job Description
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ✅ Who Can Apply?
 
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 
 
 </li>
 </ul>
 Real opportunities for career growth and promotion.
</div>

Customer service job

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage end-to-end order processing and tracking through SAP ERP to ensure accuracy and timely fulfillment.
 </li>
 <li>
 Support demand forecasting activities and coordinate closely with the planning team to ensure alignment between customer requirements and production capacity.
 </li>
 <li>
 Provide comprehensive sales support, including reporting, data analysis, and follow-up on customer requirements.
 </li>
 <li>
 Maintain effective customer communication, proactively resolving inquiries and service-related issues to ensure high levels of customer satisfaction.
 </li>
 <li>
 Coordinate cross-functionally with production and logistics teams to ensure smooth order execution and on-time delivery.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0&ndash;2 years of relevant experience in Customer Service, Sales Support, or Demand Planning within a structured business environment.
 </li>
 <li>
 Basic knowledge of SAP ERP is preferred.
 </li>
 <li>
 Strong proficiency in MS Excel and solid analytical skills.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-centric mindset.
 
 
 </li>
 </ul>
 Join us. Help protect food, people and the planet.
</div>

Specialist, Customer Service

Explore 450+ Customer service specialist in Cairo this April. Find roles across top companies and apply now to boost your career.

450 customer service specialist jobs In Cairo

Customer Service Specialist

Customer Service Specialist

Customer (service \ Demand) specialist (B2B - Manufacturing)

Customer Success Specialist

Customer Service & Commercial Operations Senior Specialist (B2B & Fashion)

Customer service job

Specialist, Customer Service