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customer service specialist

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Arabic Customer Service Agent..

Nexus Shipping Agencies

<div>
 We are hiring for freight forwarder Company in Cairo
 
 Job Titles:
 
 - Senior Air Pricing Specialist.
 
 Job Type:
 
 - Full Time
 
 Career Level:
 
 - From 3 to 5 Years of experience in Freight Forwarding or shipping customer services.
 
 Qualifications:
 
 - Full proficiency in English is a MUST.
 
 - Graduates of language and international schools are preferred.
 
 - A good background in shipping customer service.
 
 - Residents of Cairo and Giza only.
 
 Location:
 
 - Heliopolis, Cairo (Egypt residence only).
 
 Salary and Benefits:
 
 - Average net salary (14K-16K) based on experience.
 
 - Social and medical insurance.
 
 Working days:
 
 -From Sunday to Thursday.
 
 Working hours:
 
 -From 9 AM - 5 PM
 
 If you&rsquo;re interested kindly send your CV to: hr@nexus-int.com
</div>

Senior Air Pricing Specialist

Knauf Middle East, Africa & South Asia

<div>
 
 Knauf stands for opportunity
 
 . We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Customer Service Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
 
 
 We are a global manufacturer of construction materials and within our Group, our
 
 41,500 team members
 
 in
 
 90 countries
 
 across
 
 300 sites
 
 provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
 
 
 Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.
 
 We are now looking for another team mate to join us in Cairo Office as Order Management Specialist.
 
 
 
 
 Can you say &lsquo;yes&rsquo;?
 
 
 
 Do you treat your colleagues with respect?
 
 
 Do you always have the customer in mind?
 
 
 Do you act with future generations in mind?
 
 
 Do you like to seek out opportunities to grow and develop?
 
 
 Do you have a proven track record of delivering results?
 
 
 The Order Processing Specialist is responsible for managing and coordinating customer orders from receipt to delivery, ensuring accuracy, efficiency, and excellent customer service. This role involves close collaboration with internal teams such as Sales, Logistics, and Finance, as well as external stakeholders, to ensure timely and accurate order fulfillment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Process customer orders in the ERP system (e.g., SAP) with accuracy and efficiency.
 </li>
 <li>
 Verify order details, including pricing, quantities, and delivery schedules.
 </li>
 <li>
 Monitor order status and proactively address any issues or delays.
 </li>
 <li>
 Serve as the primary point of contact for customers regarding order inquiries, changes, and updates.
 </li>
 <li>
 Provide timely and professional responses to customer requests.
 </li>
 <li>
 Work closely with the Sales team to ensure alignment on customer requirements.
 </li>
 <li>
 Collaborate with the Logistics team to arrange shipments and track deliveries.
 </li>
 <li>
 Identify opportunities to streamline order processing workflows.
 </li>
 <li>
 Participate in cross-functional projects to enhance operational efficiency.
 
 
 </li>
 </ul>
 
 What We&rsquo;d Love For You To Have
 
 
 
 We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas &ndash; this is an added advantage:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business administration, or a related field (preferred).
 </li>
 <li>
 Experience: 1-3 years of experience in order processing, customer service, or a related role.
 </li>
 <li>
 Proficiency in SAP and Microsoft Office Suite.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Attention to detail and problem-solving mindset.
 
 
 </li>
 </ul>
 
 We&rsquo;ll Provide
 
 
 
 <ul>
 <li>
 A competitive salary
 </li>
 <li>
 Benefits
 
 
 </li>
 </ul>
 
 What happens next?
 
 
 
 We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 30 working days.
 
 
 (INSERT LOCAL GOVERNANCE/COMPLIANCE)
 
 
 Founded in 1932, Knauf is one of the world&rsquo;s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.
 
 
 Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.
 
 
 Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.
 
 
 In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.
 
 
 Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions &mdash; we&rsquo;re shaping a future we can all be proud of.
</div>

Order Management Specialist

DHL Express

<div>
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Job Purpose
 
 
 
 Implanted agent based in key account customer's company.
 
 
 
 Principal Accountabilities
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 In House agent will be implanted at customer&rsquo;s side (Usually key account company).
 </li>
 <li>
 Write AWBs at customer&rsquo;s side.
 </li>
 <li>
 Follow up and update the customer for status of the shipments (Import and export)
 </li>
 <li>
 Holding good contact with DHL Sales of the area in order to keep, secure and improve the business.
 </li>
 <li>
 Follow up DHL invoices in both DHL finance &amp; customer&rsquo;s finance.
 </li>
 <li>
 Working as team player in DHL for tasks like Mailshot.
 </li>
 <li>
 In addition to any other duties that are job related.
 
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 
 
 
 Competencies
 
 
 
 
 <ul>
 <li>
 Good command in English.
 </li>
 <li>
 Good command in EXCEL, Word and email.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Attention to details and good listener.
 </li>
 <li>
 Flexible and adapted to changes.
 
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 
 </li>
 </ul>
 OUR OFFER:
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

In - House Agent

Platinumlist

<div>
 Position Overview
 
 
 We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we'd love to hear from you.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Assist customers with questions related to products, services, orders, and account management
 </li>
 <li>
 Resolve complaints and issues efficiently, ensuring customer satisfaction and retention
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions in the CRM system
 </li>
 <li>
 Collaborate with other departments to resolve complex cases and improve customer experience
 </li>
 <li>
 Provide product and service information, troubleshoot technical issues, and guide customers through solutions
 </li>
 <li>
 Follow up with customers to ensure issues are fully resolved and provide updates as needed
 </li>
 <li>
 Stay updated on company policies, products, and services to provide accurate information
 </li>
 <li>
 Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in Arabic and English (written and verbal) is required
 </li>
 <li>
 Prior experience in customer service, preferably in a call center or similar environment
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to empathize and build rapport with customers
 </li>
 <li>
 Proficiency in using CRM systems, chat platforms, and other customer service tools
 </li>
 <li>
 Problem solving skills and the ability to handle stressful situations calmly and effectively
 </li>
 <li>
 Excellent organizational skills with attention to detail and accuracy
 </li>
 <li>
 Availability to work on a shift basis, including weekends and public holidays, if required
 </li>
 </ul>
</div>

Customer Support Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 We are looking for recent graduates who want to start their career in supply chain and logistics. In this role, you will support our Supply Chain team with customer service tasks, order management, and delivery coordination. You will work closely with a key client based in Belgium, acting as the main connection between the customer, our distribution network, and internal departments. The goal of this position is to ensure all orders are processed accurately, delivered on time, and that the customer receives the products and service they expect.
 
 
 
 Responsibilities
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Enter and process customer orders in the system, ensuring accuracy from placement to delivery.
 </li>
 <li>
 Manage daily customer inquiries related to deliveries, missing products, transport, payments, or returns.
 </li>
 <li>
 Monitor order flow, resolve issues such as cancellations, errors, or delays, and provide updates to the customer.
 </li>
 <li>
 Coordinate with internal teams (warehouse, transport, finance, sales) to resolve problems quickly.
 </li>
 <li>
 Prepare daily reports to confirm orders are complete and updated.
 </li>
 <li>
 Schedule deliveries through customer portals, phone calls, or email, and record them in the system.
 </li>
 <li>
 Handle returns and product refusals, including arranging pick-ups and confirming resolutions with the customer.
 </li>
 <li>
 Support onboarding and training of new team members when needed.
 </li>
 <li>
 Participate in projects to improve customer service and supply chain processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Recent graduate in Supply Chain, Logistics, Business Administration, or a related field.
 </li>
 <li>
 Fluent in spoken and written English.
 </li>
 <li>
 Strong Microsoft Excel skills (including VLOOKUP, Pivot Tables, and data analysis).
 </li>
 <li>
 Knowledge of French is desirable.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Team-oriented, with the ability to collaborate effectively across different departments.
 </li>
 </ul>
</div>

Supply Chain Sr Associate

FrieslandCampina

<div>
 
 Job Purpose:
 
 
 
 To manage and co-ordinate all activities of customer service Dept. within the North Africa Supply chain organization, to deliver the optimum Customer service possible to Customers.
 
 
 
 Business Complexity/Context:
 
 
 
 Large customer and distributor base, across different countries with added complexity of B2B customers. High level of accuracy in encoding orders in the systems and strong follow up on timely shipment of orders by supply points
 
 
 The job involves strong focus on ensuring the orders are processed and executed on time to deliver optimum service levels to the customers. Challenging environment with regards to documentation requirements and needs focus on managing the complexity of regulations in the region.
 
 
 
 What We Ask
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate all Customer Orders efficiently and effectively to deliver Key department KPI&rsquo;s most importantly OTIF.
 </li>
 <li>
 Receive and check incoming orders for completeness, correct prices and delivery requirements, coordinate with customer and/or sales dept.
 </li>
 <li>
 Process the customer order in SAP with maximum speed and accuracy.
 </li>
 <li>
 Manage orders based on the production and Stock Availability at supply points and facilitate execution of shipments to deliver the Goods based on Customer Requested delivery dates.
 </li>
 <li>
 Review and change order status in SAP based on time bound agreements with supply points and if necessary reset order priorities in co-ordination with Demand planner to optimize Inventory with Customers.
 </li>
 <li>
 Coordinate and follow through with finance and sales to ensure prices are updated in SAP before order entry.
 </li>
 <li>
 Coordinate with 3PL /co-packers and the customer to facilitate timely loading and
 
 
 
 </li>
 </ul>
 shipment of the goods.
 
 
 <ul>
 <li>
 Coordinate between distributors &amp; Supply points for daily routine operational matters.
 </li>
 <li>
 Update &amp; share the order status reports with internal &amp; external entities on regular intervals.
 </li>
 <li>
 Analyze Order Status Reports of all Supply points, highlight and correct discrepancies and circulate order status reports to internal &amp; external stakeholders at the agreed time.
 </li>
 <li>
 Review / amend LC, shipping docs and highlight any risks &amp; issues
 </li>
 <li>
 Provide reports /analysis and information to Customer Service Manager.
 </li>
 <li>
 Resolve issues /queries from customers with regards to orders, shipments status, and primary shipment forecast.
 </li>
 <li>
 Provide reports /analysis and key innovative solutions to Customer Service Manager.
 </li>
 <li>
 Facilitate insurance claims by distributors to ensure timely compensation from Insurers /underwriters.
 </li>
 <li>
 Generate and drive SC data intelligence by creating new tools and thinking out of the box mindset.
 </li>
 <li>
 Close interaction with Logistics Team and with shared responsibilities to deliver primary sales volumes on time in full.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At FrieslandCampina, you'll immerse yourself in a unique, globally connected culture, where collaboration with colleagues across all our businesses is part of daily life. Alongside a competitive salary and comprehensive benefits package, we&rsquo;re dedicated to your ongoing development, offering abundant opportunities for hands-on learning. Our informal, friendly environment fosters teamwork with passionate professionals who share your drive for excellence. At FrieslandCampina, we empower you with the autonomy and confidence to make a meaningful impact &mdash; helping to nourish the world while advancing your career.
 
 
 
 Vacancy Description
 
 
 
 
 Social interaction:
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Supply Chain, Finance, Sales &amp; Marketing
 </li>
 <li>
 Supply points
 
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Distributors
 </li>
 <li>
 Transporters (Sea &amp; Road).
 </li>
 <li>
 Insurance company.
 </li>
 <li>
 Third party manufacturers /Co-packers.
 
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Good knowledge and experience in order management.
 </li>
 <li>
 Strong Communication skills (Oral &amp; written).
 </li>
 <li>
 High level IT literacy in ERP&rsquo;s &ndash; SAP /QAD
 </li>
 <li>
 Strong Ms Office skills especially excel.
 </li>
 <li>
 Logical &amp; systematic approach with attention to detail.
 </li>
 <li>
 Adaptability/flexibility.
 
 
 
 </li>
 </ul>
 Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.
 
 
 
 Team Details
 
 
 
 Reporting to
 
 
 Customer Service Manager MENA
</div>

Customer Service Officer

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