customer service representative Jobs in Cairo

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customer service specialist

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
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 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
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 Unlimited sales bonuses.
 </li>
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 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
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 Social &amp; medical insurance.
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 Paid training.
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 Opportunity to get promoted after 6 months.
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 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

<div>
 
 
 Company Description
 
 
 
 Concentrix is a global technology and services leader that powers the world's best brands. They are human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated solutions at speed and scale across the entire enterprise.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Customer Specialist role located in New Cairo. The Customer Support Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis.
 
 
 &nbsp;
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 English level required is B2/C1
 </li>
 <li>
 Grads and dropouts only
 </li>
 <li>
 Fresh grads are welcome to apply
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Medical and social insurance
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 <li>
 Very competitive salaries
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 <li>
 Transportation
 </li>
 </ul>
 
 
 
</div>

Customer Service Sales Specialist

Sutherland

<div>
 
 
 🌟 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo | 🕘
 
 Full-Time | On-site
 
 
 
 
 👋 About Us
 
 
 
 At
 
 Sutherland
 
 , we help global brands grow smarter through
 
 AI, automation, cloud engineering, and digital solutions
 
 . We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too.
 
 
 With hundreds of patented AI solutions and a flexible
 
 as-a-service
 
 model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
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 Communicating clearly and confidently over the phone
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 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 </li>
 </ul>
 
 
 
 
 
 ✅ Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 
 
 
 ✨
 
 If you&rsquo;re looking for a supportive work environment, great benefits, and a place to grow your career&mdash;Sutherland is the place for you!
 
 
 <ul>
 <li>
 To apply send your cv to rania.sekik@sutherlandglobal.com
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
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 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
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 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Support Specialist

Comstor UK

<div>
 
 ROLE DESCRIPTION
 
 
 The role will require interaction with customers internal and external to drive excellent customer service by responding to customers' needs. The role will work directly with Sales, Purchasing and Warehouse representatives as well as dealing directly with third party carriers and customers. The ideal person will possess strong communication and problem solving skills, aim to deliver customer satisfaction. Ideally with experience of relationship building, have a good eye for detail, and understand the basics of excellent customer service. The role requires excellent Excel skills as well as having a good knowledge of Microsoft Word and Outlook. Experience in a Warehouse / Dispatch environment will be beneficial but not essential. An understanding of how a basic supply chain operates would also be an advantage. The candidate should be comfortable operating within a very reactive and busy office environment which is very much measured on problem resolution and ultimately delivery success rate.
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 * Respond to customer's requests promptly in a professional, polite and friendly manner.
 
 
 * Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
 
 
 * Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
 
 
 * Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests ,
 
 
 * Dealing directly with customers either by telephone, electronically or face to face,
 
 
 * Direct requests and unresolved issues to the designated resource through the Customer Service
 
 
 
 
 
 Management Tool
 
 
 * Keep records of customer interactions and transactions, inquiries, comments and complaints
 
 
 * Record details of actions taken
 
 
 * Manage administration
 
 
 * Communicate and coordinate with internal departments
 
 
 * Follow up on customer interactions
 
 
 
 
 
 Desired Skills
 
 
 * Strong communication and negotiation skills
 
 
 * Detail oriented and works with a high degree of accuracy
 
 
 * Ability to multitask
 
 
 * Handles confidential financial and personal information appropriately
 
 
 * Ability to tactfully handle stressful and difficult situations
 
 
 * Possess strong problem solving skills
 
 
 * Accurately captures customer information
 
 
 * Good inter-personal skills
 
 
 * Good Communication/Listening skills
 
 
 * Willing to be flexible
 
 
 * Good under pressure
 
</div>

Logistics Executive

dubizzle Egypt

<div>
 
 Description
 
 
 
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 Job Purpose
 
 
 
 As an outbound customer support executive; you will be responsible for guiding dubizzle listers through their journey with the platform, through handling their inquiries, comments and complaints if any in order to identify their needs and help them use specific products and insure their payments are processed successfully
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make calls to clients to learn about their needs, complaints, or other issues with products or services and address them efficiently
 </li>
 <li>
 Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
 </li>
 <li>
 Demonstrate dubizzle products to the client tailoring the best offer/package based on their need and budget
 </li>
 <li>
 Elaborate dubizzle's payment portfolio finding the best payment solution relevant to the client ensuring successful payment processing
 </li>
 <li>
 Build lasting relationships with clients based on trust and reliability
 </li>
 <li>
 Utilise software, scripts, and tools appropriately
 </li>
 <li>
 Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
 </li>
 <li>
 Make sales or recommendations for products or services that may better suit client needs
 </li>
 <li>
 Take part in training and other learning opportunities to expand knowledge of the company and its position
 </li>
 <li>
 Adhere to all company policies and procedures
 </li>
 <li>
 Ability to conduct market research surveys with buyers or sellers
 </li>
 <li>
 Collect data about consumers, competitors, and market conditions
 </li>
 <li>
 Building rapport with clients over the phone to ensure the survey completion within the required time
 </li>
 <li>
 Capturing the information via company CRM so information can be processed correctly
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, or any related field or equivalent certification
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service
 </li>
 <li>
 1 year of call center customer service experience is preferred
 
 
 
 </li>
 </ul>
 Knowledge
 
 
 <ul>
 <li>
 Understanding of company products, services, and policies
 </li>
 <li>
 Proficiency with computers, especially with CRM software, and strong typing skills
 </li>
 <li>
 Ability to effectively communicate with members and prescribers while managing multiple software systems
 </li>
 <li>
 Ability to work a flexible work schedule
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
 </li>
 <li>
 Excellent problem solving skills
 </li>
 <li>
 Multi-tasking abilities
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Strong time management and decision-making skills
 </li>
 <li>
 Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #dubizzleegypt
</div>

Outbound Sales Executive - Automotive

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