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customer service specialist

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Customer Service Specialist

Nestlé

<div>
 
 Job Title: Customer Service Specialist
 
 
 
 
 Position Snapshot
 
 
 
 Company: Nestl&eacute; Business Solutions
 
 
 Full-time/Hybrid mode
 
 
 
 About Us
 
 
 
 
 Nestl&eacute; Business Solutions (NBS)
 
 is at the heart of the Nestl&eacute; Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestl&eacute; &mdash; and iconic brands like Nespresso &mdash; to engage with millions of consumers worldwide.
 
 
 We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
 
 
 
 If this describes you and you are looking to join a business where you can really add value &mdash; supporting the Customer Relationship Center (CRC) of the premium brand Nespresso &mdash; then this is your opportunity to join Nestl&eacute; Business Services (NBS) and be part of the Nespresso experience.
 
 
 
 
 At Nestl&eacute; Business Services (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.
 
 
 
 
 Position Summary
 
 
 
 
 For our Nestl&eacute; Business Services, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.
 
 
 
 
 A Day in the Life of...
 
 
 
 <ul>
 <li>
 Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
 </li>
 <li>
 Welcome customers and effectively identify their needs to provide tailored solutions.
 </li>
 <li>
 Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
 </li>
 <li>
 Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
 </li>
 <li>
 Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
 </li>
 <li>
 Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
 </li>
 <li>
 Spark customer interest by showcasing our complete product offerings and their benefits.
 
 
 </li>
 </ul>
 
 What Will Make You Successful
 
 
 
 <ul>
 <li>
 One to two years of experience in a customer-engagement services (mandatory)
 </li>
 <li>
 Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
 </li>
 <li>
 Fluent in English (C1 level)
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Ability to multitask effectively
 </li>
 <li>
 Positive mindset with a strong eagerness to learn and collaborate as a team player
 </li>
 <li>
 Strong organizational and prioritization skills to excel in a fast-paced environment
 </li>
 <li>
 Demonstrated work ethic and respectfulness
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 At NBS, we prioritize our talent and are committed to fostering an engaging environment where our teams can excel in their professional performance while also supporting personal development and work-life balance. By joining us, you will benefit from:
 
 
 
 <ul>
 <li>
 Development of expertise in Nestl&eacute;&rsquo;s Shared Services Business
 </li>
 <li>
 Enjoy exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special conditions as part of your employee benefits
 </li>
 <li>
 Immersion in a culturally diverse team
 </li>
 <li>
 Opportunities for local and international exposure
 </li>
 <li>
 Flexible working environment
 </li>
 <li>
 Engagement and well-being activities
 </li>
 <li>
 Competitive salary with an annual bonus based on performance
 </li>
 <li>
 Meal allowance card
 </li>
 <li>
 Access to a credit club
 </li>
 <li>
 Flexible benefits: Choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
 </li>
 <li>
 Membership in the Nestl&eacute; Club, offering discounts with various partners
 </li>
 <li>
 Complimentary high-quality coffee at the office
 </li>
 <li>
 Special discounts for employees at select retailers
 </li>
 <li>
 Provision of company equipment tailored to professional needs
 </li>
 <li>
 On-site medical support available at our office
 </li>
 <li>
 Access to e-learning courses and training programs to help you achieve your career goals
 </li>
 <li>
 Opportunities for career progression and international career possibilities
 </li>
 </ul>
</div>

CRC Coffee Specialist

Amazon

<div>
 
 Description
 
 
 
 Compliance Specialist &ndash; Quick Commerce
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and vendors around the world.
 
 
 We have an opportunity for an highly motivated individual to join us in our Quick Commerce in Egypt as a Compliance Specialist for multiple tasks related to municipalities, civil defense, and service providers licenses and permits. 60% travel within the country is expected.
 
 
 
 Key Responsibilities / Deliverables
 
 
 
 Assist compliance lead in managing Amazon Now building and operation compliance to authorities&rsquo; requirements, by ensuring business set up for new launches, timely tracking, reporting, and resolution of regulatory requirements across the country in collaboration with wider AMET markets. The country Compliance Specialist role will:
 
 
 <ul>
 <li>
 Government authorities liaison, including and not limited to Economic Department, Municipalities, Civil Defense, and service providers to issue licenses and permits within an expedited timeline.
 </li>
 <li>
 Compliance permits tracking, monitoring and reporting status to leaders.
 </li>
 <li>
 Effective stakeholder management including consultants, contractors, vendors and internal business functions to ensure permits are obtained and renewed in timely manner.
 </li>
 <li>
 Escalation management for delayed or high-priority permits.
 </li>
 <li>
 Contribute to permits renewal process optimization, digitalization, standardization and improvement across the country.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of working directly with government officials and regulatory bodies experience
 </li>
 <li>
 Experience with high-level negotiation and successful internal and external relationship management
 </li>
 <li>
 Experience in problem solving and delivering results
 </li>
 <li>
 Bachelor's degree in Engineering or Business Administration or a related field
 </li>
 <li>
 Native Arabic speaker
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3108982
</div>

Compliance Specialist - Engineering, Quick Commerce

Talent 360 ME

<div>
 🛒 We&rsquo;re Hiring: E-Commerce Specialist
 
 
 
 Location:
 
 Mohandseen, Giza
 
 
 
 Industry Preference:
 
 Automotive / FMCG / Consumer-Driven Sectors
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Proteam
 
 is seeking a detail-oriented and performance-focused
 
 E-Commerce Specialist
 
 to manage and optimize our online sales operations. The ideal candidate has hands-on experience with online marketplaces, understands the digital customer journey, and is passionate about driving online sales growth.
 
 
 🎯 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and update product listings across e-commerce platforms
 </li>
 <li>
 Monitor online sales performance and prepare regular sales reports
 </li>
 <li>
 Coordinate with marketing teams on online campaigns and promotions
 </li>
 <li>
 Handle online customer inquiries and ensure smooth order flow
 </li>
 <li>
 Optimize product visibility, content, and conversion rates
 </li>
 <li>
 Track competitor activities and market trends within digital marketplaces
 
 
 
 </li>
 </ul>
 
 ✅ Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in e-commerce or online sales operations
 </li>
 <li>
 Previous exposure to FMCG, delivery platforms (Tawkelat), or automotive e-commerce is a plus
 </li>
 <li>
 Experience managing product catalogs, pricing, and online promotions
 </li>
 <li>
 Familiarity with online marketplaces and CMS tools
 </li>
 <li>
 Basic understanding of digital marketing and analytics
 </li>
 <li>
 Strong attention to detail with solid problem-solving skills
 
 
 
 </li>
 </ul>
 Core Skills &amp; Competencies
 
 
 <ul>
 <li>
 E-commerce platform and marketplace management
 </li>
 <li>
 Product content and listing optimization
 </li>
 <li>
 Basic digital marketing knowledge
 </li>
 <li>
 Sales performance tracking and reporting
 </li>
 <li>
 Online customer handling and issue resolution
 </li>
 <li>
 Time management and strong attention to detail
 
 
 
 </li>
 </ul>
 🎓 Educational Background
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, E-Commerce, or a related field
 
 
 
 </li>
 </ul>
 🕒 Working Conditions
 
 
 <ul>
 <li>
 Working Days: Sunday to Thursday
 </li>
 <li>
 Days Off: Friday &amp; Saturday
 </li>
 <li>
 Working Hours: 10:00 AM &ndash; 6:00 PM
 </li>
 <li>
 Work Location: Mohandseen, Giza
 
 
 
 </li>
 </ul>
 
 💰 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Career growth opportunities
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Dynamic and fast-growing work environment
 
 
 
 </li>
 </ul>
 📅 Hiring Timeline
 
 
 <ul>
 <li>
 Expected Hiring Date: ASAP
 </li>
 </ul>
</div>

ECommerce Specaialist

Red Bull

<div>
 As a Data Analyst Specialist, you will support data-driven decision-making across our commercial organization. You will help analyze, model, and visualize structured and semi-structured data to generate actionable insights for leadership and field teams. You&rsquo;ll work closely with cross-functional stakeholders to translate business questions into clear metrics, dashboards, and analysis that improve performance, efficiency, and execution in a fast-paced FMCG environment.As a Data Analyst Specialist, you will support data-driven decision-making across our commercial organization. You will help analyze, model, and visualize structured and semi-structured data to generate actionable insights for leadership and field teams. You&rsquo;ll work closely with cross-functional stakeholders to translate business questions into clear metrics, dashboards, and analysis that improve performance, efficiency, and execution in a fast-paced FMCG environment.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Data Analysis &amp; Insights
 
 
 
 Investigate business performance to identify growth, optimization and efficiency opportunities. Deliver clear, fast insights that support decisions in a high-velocity environment. Analyze customer behavior, purchasing patterns, and volume drivers across the customer lifecycle. Support ad-hoc analysis and recurring deep-dive (channel performance, outlet segmentation, promo/seasonality impact, etc&hellip;)
 
 
 
 Reporting, Dashboards &amp; KPI Tracking
 
 
 
 Help Define and Standardize Key business performance metrics. Build and maintain Dashboards and reports with strong storytelling and usability. Monitor data quality and ensure accuracy, consistency and scalability across reporting outputs. Automate recurring reporting where possible to reduce manual effort and improve reliability.
 
 
 
 Data Preparation &amp; Automation
 
 
 
 Clean, transform and consolidate datasets from multiple sources (Excel files, system exports, 3rd party data, census data, etc&hellip;) Use Python to automate workflows (data prep, validation checks, recurring exports, KPI Pipelines, etc&hellip;) Maintain well-documented, reusable analysis outputs (templates, scripts, refresh steps.
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 2-4 years of experience in Data Analytics or Business Analyst role
 </li>
 <li>
 Strong Advanced Excel skills
 </li>
 <li>
 Strong background with Power BI (Power Query, data modelling, DAX measures and dashboard design) or similar visualization tool (SAC, Tableau, Metabase, etc..)
 </li>
 <li>
 Good Python foundations
 </li>
 <li>
 Strong analytical thinking and ability to translate ambiguous business asks into measurable outputs.
 </li>
 <li>
 Clear communication and ability to present insights simply to non-technical stakeholders.
 </li>
 <li>
 FMCG Experience (nice to have)
 </li>
 <li>
 RTM Projects Experience (nice to have)
 </li>
 <li>
 GIS tools exposure (nice to have)
 </li>
 <li>
 Familiarity with SQL (nice to have)
 </li>
 <li>
 Familiarity with Trifecta and Snowflake (nice to have)
 </li>
 </ul>
</div>

Data Analyst

Speakol

<div>
 
 Job Brief
 
 
 
 Sales Operations Specialist, enhancing the efficiency and effectiveness of sales operations. collaborate closely with Sales Team Leaders to optimize sales performance and provide necessary support tools. fresh grads are welcome.
 
 
 <ul>
 <li>
 Fresh grad welcome to apply.
 </li>
 <li>
 Maintain up-to-date and accurate customer records within the CRM database.
 </li>
 <li>
 Work closely with Sales Team Leaders to develop strategies for improving sales performance and provide necessary support resources.
 </li>
 <li>
 Monitor workflows and sales cycles to ensure efficient operations.
 </li>
 <li>
 Ensure compliance with company policies and procedures across all sales activities.
 </li>
 <li>
 Collaborate with sales team members to address any operational challenges and ensure timely reporting..
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 experience in Excel and Google Sheets.
 </li>
 <li>
 Maintains a high level of accuracy with zero tolerance for errors in their work.
 </li>
 <li>
 Strong Learning and Adaptability demonstrates the ability to learn quickly and adapt to new systems, tools, and processes effectively.
 
 
 </li>
 </ul>
 Location: Madinaty
</div>

Operations Specialist

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet Specialist
 
 
 
 You will be responsible for overseeing the daily operations of the company's fleet of vehicles, ensuring efficient and cost-effective transportation of goods and services. This role involves managing fleet suppliers in terms of leasing and maintenance, coordinating drivers, ensuring compliance with regulations, and optimising fleet performance.
 
 
 The Fleet Specialist plays a critical role in maintaining the safety, reliability, and efficiency of the fleet.
 
 
 
 Position
 
 
 
 As the Fleet Specialist in the Fleet &amp; Facilities Department, you will be responsible for
 
 
 <ul>
 <li>
 Fleet Operations Manage daily fleet activities, including vehicle scheduling, and driver coordination to ensure efficiency, Address driver concerns and resolve any issues related to fleet operations also to implement and enforce fleet policies and procedures to ensure efficient operations
 </li>
 <li>
 Maintenance &amp; Repairs Oversee preventive maintenance and repairs, ensuring all vehicles remain in optimal working condition. Coordinate with external maintenance staff and external service providers for repairs and servicing. Maintain accurate records of vehicle maintenance, inspections, and repairs
 </li>
 <li>
 Compliance &amp; Safety Ensure adherence to all legal, regulatory, and safety requirements while conducting regular fleet audits. Investigate and report accidents or incidents involving fleet vehicles
 </li>
 <li>
 Cost &amp; Budget Management Monitor expenses, optimize fuel efficiency, and implement cost-saving measures within the approved budget
 </li>
 <li>
 Reporting &amp; Documentation Maintain accurate records including vehicle logs, maintenance records, and driver schedules. Track fleet performance metrics, and provide reports to management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field is preferred
 </li>
 <li>
 1-3 years of proven experience in fleet management
 </li>
 <li>
 Fluent English &amp; Arabic
 </li>
 <li>
 Strong knowledge of fleet operations, vehicle maintenance, and regulatory compliance
 </li>
 <li>
 Excellent organizational and problem-solving skills
 </li>
 <li>
 Strong communication and leadership skills, with the ability to manage drivers and coordinate with stakeholders
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Fleet Specialist

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