customer service representative Jobs in Cairo

customer service representative

customer service specialist Jobs in Cairo

customer service specialist

client service specialist - fr is a must Jobs in Cairo

client service specialist - fr is a must

collections specialist

customer care specialist

client service specialist fr is a must

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 
 
</div>

Salesperson (No Experience Needed)

Monks

<div>
 Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
 
 
 
 About The Role
 
 
 
 As a Data Analyst at Monks, you will work on designing, implementing, and maintaining robust data foundations that enable our clients to better understand marketing and product performance. You will help ensure that tracking, measurement, and analytics setups are accurate, scalable, and reliable, using tools such as Google Tag Manager, Google Analytics 4, Amplitude, Adobe Customer Journey Analytics, Adobe Launch, Piano Analytics, Firebase, and GCP. You will also be at the forefront of AI-driven innovation, helping to develop AI-powered automations and workflows that make data more accessible, actionable, and ready to support advanced analytics and machine learning initiatives.
 
 
 You should have a strong foundation in data literacy and the ability to translate technical requirements into practical business insights. Ideally, you have experience working with marketing, product, or digital analytics data, along with a solid understanding of data collection, tagging, measurement frameworks, data quality, and cloud technologies. While the role mainly focuses on analytics and data foundations, it also offers opportunities to contribute to AI automation, data engineering, and machine learning enablement projects.
 
 
 This role spans across the EMEA and MENA regions and involves close collaboration with our Analytics, Strategy, and Solutions Engineering teams. We offer a dynamic and challenging work environment at the forefront of AI-driven innovation in marketing. If you're passionate about pushing the boundaries of what&rsquo;s possible, we encourage you to apply!
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Translate business requirements into technical requirements (measurement plans) and follow through with project execution
 </li>
 <li>
 Implement Analytics and/or Marketing tags through any given tag management tool (Google Tag Manager)
 </li>
 <li>
 Collaborate across client&rsquo;s global teams on the execution of analytics projects
 </li>
 <li>
 Ensure accountability across project teams delivering quality and timeliness and work to exceed baseline-level content and deadlines across defined scopes of work as well as new opportunities
 </li>
 <li>
 Support the Monks Data Team to improve service delivery capabilities and identify project growth opportunities
 </li>
 <li>
 Eager to develop and build AI automations in the analytics space
 </li>
 <li>
 Write simple SQL queries in cloud platforms to extract insights from large datasets
 </li>
 <li>
 Communicate basic technical concepts and results to both technical and non-technical stakeholders, including clients.
 
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 The essentials:
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's in a quantitative subject such as Computer Science or a related field.
 </li>
 <li>
 1+ years of working experience in data analytics or a related field.
 </li>
 <li>
 A good understanding of Google BigQuery is beneficial.
 </li>
 <li>
 Fluent English communication and written skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to work independently and in a team environment.
 </li>
 <li>
 Strong data analysis abilities (knowledge of Python/JavaScript very beneficial)
 </li>
 <li>
 Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points
 </li>
 <li>
 Excellent consultative approach to developing and managing business relationships
 </li>
 <li>
 Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
 </li>
 <li>
 Ability and desire to scale knowledge and learning to other junior (and at times senior) team members
 
 
 
 </li>
 </ul>
 
 Not a Must, But a Plus
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's Degree in Computer Science.
 </li>
 <li>
 Previous agency or consultancy experience is a plus.
 </li>
 <li>
 GA4 Certification.
 </li>
 <li>
 Experience with marketing analytics tools and data (e.g. Google Analytics, Adobe Analytics).
 </li>
 <li>
 Familiarity with social data and AI tools (e.g. Instagram, Facebook, TikTok, ChatGPT, Claude, Gemini, etc).
 </li>
 <li>
 Knowledge of digital advertising industry practices and client verticals (retail, finance, etc.) is a plus.
 </li>
 <li>
 Experience with Data Studio or any visualisation tool
 
 
 
 </li>
 </ul>
 
 At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.
 
 
 
 
 About Monks
 
 
 
 Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
 
 
 Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger&rsquo;s Programmatic Power Players list every year (2020-24). Named Adweek&rsquo;s first AI Agency of the Year (2023) and The One Show&rsquo;s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group&rsquo;s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato&rsquo;s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
 
 
 We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.
 
 
</div>

Data Analyst

Gardenia

<div>
 -توجد نسخه بالعربي في الاسفل -
 
 
 Landscaping, Irrigation &amp; Maintenance Projects
 
 
 Location:
 
 Cairo, Egypt
 
 About Us
 
 We are a specialized landscaping and irrigation contracting company providing design, construction, maintenance, and irrigation solutions for commercial, residential, healthcare, and contractor clients.
 
 We are seeking a highly responsible and results-oriented
 
 Deputy General Manager / Operations Manager
 
 to serve as the second-in-command within the organization and oversee daily operations, project execution, and team management.
 
 This role is critical to supporting the company's growth, improving operational performance, and ensuring business continuity.
 
 
 Please note that technical expertise is NOT our primary selection criterion.
 
 Candidates will be evaluated according to the following priorities:
 
 <ol>
 <li>
 Management &amp; Follow-Up Ability (from 10 - 30 employee) (8-12 years experience)
 </li>
 </ol>
 <ul>
 <li>
 Ability to organize work, assign responsibilities, track progress, and ensure execution.
 </li>
 <li>
 Strong reporting and accountability skills.
 </li>
 <li>
 Proven experience managing teams and multiple projects simultaneously.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Ownership &amp; Decision-Making
 </li>
 </ol>
 <ul>
 <li>
 Ability to take responsibility for results.
 </li>
 <li>
 Confidence in making operational decisions without constant supervision.
 </li>
 <li>
 Problem-solving mindset and sound judgment under pressure.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Personal Discipline &amp; Professional Commitment
 </li>
 </ol>
 <ul>
 <li>
 High level of reliability, consistency, and self-management.
 </li>
 <li>
 Strong work ethic and attention to detail.
 </li>
 <li>
 Ability to maintain standards and follow through on commitments.
 
 
 </li>
 </ul>
 <ol>
 <li>
 Technical Background
 </li>
 </ol>
 <ul>
 <li>
 Experience in landscaping, irrigation, maintenance, construction, or project operations is preferred.
 </li>
 <li>
 Technical knowledge is important but secondary to leadership and operational management capabilities.
 
 
 </li>
 </ul>
 The successful candidate must be capable of running daily operations, leading the team, and maintaining business continuity with minimal dependence on the Managing Director.
 
 
 
 
 نبذة عن الشركة:
 
 شركة متخصصة في أعمال تنسيق الحدائق وشبكات الري والصيانة الزراعية، تعمل في تنفيذ المشاريع للقطاع الخاص والمقاولين والعملاء المباشرين.
 
 
 الهدف من الوظيفة:
 
 العمل كرجل ثانٍ في الشركة، وإدارة العمليات اليومية والمشاريع والموظفين، وضمان استمرارية العمل وتحقيق الأداء التشغيلي المطلوب في غياب المالك أو المدير التنفيذي.
 
 
 خبرة 8&ndash;12 سنة.
 
 أدار فرق من 10&ndash;30 موظفًا.
 
 مسؤولًا عن تشغيل عدة مواقع في وقت واحد.
 
 لديه خبرة في اللاندسكيب أو المقاولات أو إدارة المرافق.
 
 
 
 قدرة على الإدارة والمتابعة.
 
 
 
 قدرة على تحمل المسؤولية واتخاذ القرار.
 
 
 
 الالتزام والانضباط الشخصي.
 
 
 
 الخبرة الفنية.
 
 
 
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Manage and oversee the company's day-to-day operations.
 </li>
 <li>
 Supervise project managers, engineers, site teams, and support staff.
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and according to quality standards.
 </li>
 <li>
 Monitor project progress and proactively resolve operational issues.
 </li>
 <li>
 Coordinate between technical office, site operations, procurement, and finance functions.
 </li>
 <li>
 Lead weekly operational review meetings and follow up on action plans.
 </li>
 <li>
 Manage workforce allocation, resource planning, and project priorities.
 </li>
 <li>
 Maintain strong relationships with clients, consultants, and contractors during project execution.
 </li>
 <li>
 Prepare and submit regular management reports covering:
 </li>
 <li>
 Project status
 </li>
 <li>
 Operational performance
 </li>
 <li>
 Resource utilization
 </li>
 <li>
 Risks and challenges
 </li>
 <li>
 Act on behalf of the Managing Director in operational matters when required.
 </li>
 <li>
 إدارة التشغيل اليومي للشركة ومتابعة جميع الأنشطة التنفيذية.
 </li>
 <li>
 الإشراف المباشر على مهندسي المشاريع والعمالة والمواقع.
 </li>
 <li>
 متابعة تقدم المشاريع ومراقبة الجودة والجدول الزمني والتكاليف.
 </li>
 <li>
 إدارة الاجتماعات التشغيلية الأسبوعية وإصدار تقارير الأداء.
 </li>
 <li>
 متابعة تنفيذ القرارات الإدارية والتأكد من إغلاق المهام في مواعيدها.
 </li>
 <li>
 التنسيق بين المكتب الفني والحسابات والمواقع.
 </li>
 <li>
 مراجعة احتياجات المشاريع من العمالة والخامات والمعدات.
 </li>
 <li>
 متابعة العملاء أثناء التنفيذ وحل المشكلات التشغيلية.
 </li>
 <li>
 رفع تقارير دورية للمدير التنفيذي تشمل:
 </li>
 <li>
 حالة المشاريع.
 </li>
 <li>
 المبيعات المحتملة.
 </li>
 <li>
 التدفقات النقدية.
 </li>
 <li>
 المشكلات التشغيلية.
 </li>
 <li>
 إدارة الشركة تشغيليًا أثناء غياب المدير التنفيذي.
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 Bachelor's degree in Agricultural Engineering, Civil Engineering, Landscape Engineering, or a related field.
 </li>
 <li>
 Minimum 8 years of experience in landscaping, irrigation, construction, maintenance, or project operations.
 </li>
 <li>
 Minimum 3 years of experience leading teams and managing project execution.
 </li>
 <li>
 Strong understanding of project management, site operations, and resource planning.
 </li>
 <li>
 Proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and organizational skills.
 </li>
 <li>
 Ability to work independently and take ownership of results.
 </li>
 <li>
 Highly accountable and dependable.
 </li>
 <li>
 Strong in execution and follow-through.
 </li>
 <li>
 Capable of making sound operational decisions.
 </li>
 <li>
 Organized, disciplined, and detail-oriented.
 </li>
 <li>
 Comfortable managing multiple projects simultaneously.
 </li>
 <li>
 Able to build structure, improve processes, and lead teams effectively.
 </li>
 <li>
 Interested in growing with the company over the long term.
 </li>
 <li>
 بكالوريوس هندسة زراعية أو هندسة مدنية أو تخصص مناسب.
 </li>
 <li>
 خبرة لا تقل عن 8 سنوات في المقاولات أو اللاندسكيب أو شبكات الري أو إدارة المشاريع.
 </li>
 <li>
 خبرة لا تقل عن 3 سنوات في إدارة فرق عمل ومواقع تنفيذ.
 </li>
 <li>
 خبرة في التعامل مع العملاء والمقاولين والاستشاريين.
 </li>
 <li>
 إجادة استخدام Excel وإعداد التقارير الإدارية.
 </li>
 <li>
 قدرة عالية على التنظيم والمتابعة وإدارة الأولويات.
 </li>
 <li>
 شخصية قيادية وحازمة.
 </li>
 <li>
 قادر على اتخاذ القرار وتحمل المسؤولية.
 </li>
 <li>
 منظم ويهتم بالتفاصيل.
 </li>
 <li>
 صادق وموثوق ويمكن الاعتماد عليه.
 </li>
 <li>
 يجيد المتابعة اليومية دون الحاجة لتوجيه مستمر.
 </li>
 <li>
 قادر على إدارة المشكلات الميدانية واتخاذ قرارات سريعة.
 </li>
 <li>
 يفضل من لديه طموح للنمو مع الشركة على المدى الطويل.
 
 
 
 </li>
 </ul>
 
 BENEFITS
 
 <ul>
 <li>
 On-time project delivery.
 </li>
 <li>
 Project budget compliance.
 </li>
 <li>
 Client satisfaction.
 </li>
 <li>
 Operational efficiency.
 </li>
 <li>
 Team performance and accountability.
 </li>
 <li>
 Timely resolution of operational issues.
 </li>
 <li>
 Quality and accuracy of reporting.
 </li>
 <li>
 Take ownership of daily operations.
 </li>
 <li>
 Improve team accountability and follow-up.
 </li>
 <li>
 Strengthen project execution processes.
 </li>
 <li>
 Create operational visibility through effective reporting.
 </li>
 <li>
 Enable the company to operate efficiently with reduced dependence on the Managing Director.
 </li>
 <li>
 نسبة الالتزام بجداول المشاريع.
 </li>
 <li>
 نسبة الالتزام بالميزانيات التشغيلية.
 </li>
 <li>
 رضا العملاء أثناء التنفيذ.
 </li>
 <li>
 سرعة إغلاق المشكلات التشغيلية.
 </li>
 <li>
 نسبة إنجاز المهام الأسبوعية.
 </li>
 <li>
 استقرار فرق العمل وانخفاض المشكلات الإدارية.
 </li>
 <li>
 جاهزية التقارير التشغيلية ودقتها.
 </li>
 <li>
 إدارة الموظفين والفرق التشغيلية.
 </li>
 <li>
 توزيع الموارد والعمالة على المشاريع.
 </li>
 <li>
 اعتماد المصروفات التشغيلية ضمن الحدود المعتمدة.
 </li>
 <li>
 اتخاذ القرارات التشغيلية اليومية.
 </li>
 <li>
 تمثيل الشركة أمام العملاء والموردين في الأمور التشغيلية.
 
 
 </li>
 </ul>
</div>

Operations Manager – Projects & Solutions

High Solve

Job
Summary

A Software Sales Manager is responsible for leading software
sales efforts, managing client relationships, driving revenue growth. This role involves developing sales strategies,
identifying new business opportunities and ensuring
customer satisfaction across software products and services

Key
Responsibilities

. Develop and execute software sales strategies to achieve
revenue targets.

. Identify and pursue new business opportunities and
partnerships.

. Conduct product presentations, demos, and sales meetings.

. Prepare sales forecasts, reports, and performance
analyses.

. Monitor market trends, competitor activities, and customer
needs.

. Ensure high levels of customer satisfaction and retention.

Required
Qualifications

Bachelor’s degree in business, Marketing,

Proven experience in software.

5 Years’ minimum experience 

Experience managing sales teams and meeting revenue targets.

Excellent communication, negotiation, and presentation
skills.

Ability to understand technical software solutions and
explain business value.

Strong analytical and problem-solving abilities.

 

·       Working Hours and days: From Sunday to Thursday from 9am to
5pm 

·       Location: Zahra EL Maadi 

·       Competitive Package 

·       Medical &amp; Social Insurance

Software Sales

Confidential

<div>
 
 
 
 Role Objectives
 
 
 
 
 As a Software Mobile Engineer III specialized in React Native, you'll collaborate with cross functional teams to define, design, and deliver new features, integrating external data sources and APIs. You'll contribute to feature development aligned with the product roadmap, demonstrate leadership in project architecture and code quality, and adhere to coding best practices and agile methodologies. Your role entails implementing user stories with modern design and coding standards.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams to define, design, and ship new features.
 </li>
 <li>
 Work with outside data sources and API.
 </li>
 <li>
 Help in developing new features following our product roadmap.
 </li>
 <li>
 Exercise leadership in project architecture &amp; code quality.
 </li>
 <li>
 Follow coding best-practices.
 </li>
 <li>
 Follow agile/continuous integration engineering best practices.
 </li>
 <li>
 Implement user stories using modern design and coding best practices.
 </li>
 </ul>
 
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
 
 
 
 
 
 
 
 Must have a Bachelor's degree, preferably in Computer Science or Engineering.
 
 
 3+ years experience developing react native mobile apps.
 
 
 Experience with JavaScript and TypeScript.
 
 
 Good experience with Redux.
 
 
 Experience with iOS/Android native development is a plus.
 
 
 Experience with crash reporting and application logging solutions.
 
 
 Experience integrating with third-party libraries and APIs.
 
 
 Shipped production quality Android applications.
 
 
 Solid understanding of the full mobile development lifecycle.
 
 
 Understanding of analytics.
 
 
 Solid understanding of Gitflow.
 
 
 Experience with GraphQL is a plus.
 
 
 Experience with e-commerce/fintech/supply chain business is a plus.
 
</div>

Software Mobile Engineer III - RN

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

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