customer service representative Jobs in Cairo

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client service specialist - fr is a must

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consumer response specialist

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client service specialist fr is a must

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

Bevatel

<div>
 We're looking for a
 
 Social Media Specialist
 
 to join our team at
 
 Bevatel
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Content Creation: Produce high-quality, trend-driven video content and UGC across all platforms.
 </li>
 <li>
 Platform Management: Manage and optimize presence on Meta, TikTok, YouTube, Snapchat, and LinkedIn.
 </li>
 <li>
 Creative Execution: Use CapCut, Canva, and AI tools to create fast-paced, engaging visuals.
 </li>
 <li>
 Trend Adaptation: Stay ahead of viral trends and quickly adapt them to the brand.
 </li>
 <li>
 Catalog Management: Maintain product/service catalogs on WhatsApp Business and social commerce tools.
 </li>
 <li>
 Engagement: Actively engage with the community and respond to interactions promptly.
 </li>
 <li>
 Analytics: Monitor performance metrics to optimize and improve social media strategy.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Energy &amp; Mindset: Highly active, proactive, and deeply connected to modern social media culture.
 </li>
 <li>
 Experience: Proven track record in media and UGC creation (A portfolio of video work is mandatory).
 </li>
 <li>
 Tool Mastery: (CapCut, Canva, or fast-paced AI creative tools).
 </li>
 <li>
 Agility &amp; Flexibility: A multi-tasker who is resourceful, adaptable, and can make things happen quickly.
 </li>
 <li>
 Marketing tools: Meta, YouTube, TikTok, Snap, Google Channel, LinkedIn, WB business and catalog,
 </li>
 </ul>
</div>

Social Media Specialist

Turner & Townsend

<div>
 
 Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.
 
 
 Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
 
 
 Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
 
 
 
 
 
 
 We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
 
 
 Please visit our website: www.turnerandtownsend.com
 
 
 
 
 
 
 Job Description
 
 
 
 
 Turner &amp; Townsend is pleased to announce an opportunity for Egyptian Nationals based in Cairo to join our esteemed Real Estate team. This position allows you to engage in a wide variety of impactful and innovative projects.
 
 
 
 
 As part of our market-leading client base and diverse portfolio, this is an exceptional time to become a member of a growing business unit and advance your career within Turner &amp; Townsend.
 
 
 
 
 You will collaborate with a professional and ambitious team, receiving excellent support while also being encouraged to demonstrate your initiative and expertise.
 
 
 
 
 We invite you to join us in shaping the future of real estate and to take the next step in your professional journey with Turner &amp; Townsend.
 
 
 
 
 
 
 
 Scope:
 
 
 
 Cost Managers support our commission leads in varying types and sizes of projects either in the pre-contract estimating stages or post contract on site. Our projects can be complex and of significant size and value.
 
 
 
 
 
 
 
 Main Purpose of Role:
 
 
 
 
 
 &bull; To support the Commission Manager&rsquo;s, taking responsibility for allocated tasks.
 
 
 
 
 &bull; To provide excellent service delivery to clients, gain their trust and enhance our reputation.
 
 
 
 
 &bull; To ensure that client objectives are met through the delivery of an effective cost management service from pre contract to construction completion.
 
 
 
 
 KEY EXPERIENCE REQUIREMENTS:
 
 
 
 
 &bull; Good knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.
 
 
 
 
 &bull; Solid experience and capability of pre-contract services from feasibility through to tendering, measurement and pricing of building and MEP works for estimating and preparation of Bills of Quantities.
 
 
 
 
 &bull; Experience of post-contract services, interim applications, change management processes and variation valuation.
 
 
 
 
 &bull; Experience of working with standard form contracts, FIDIC preferred and knowledge of contract procedures.
 
 
 
 
 &bull; Professional approach and confident in performing your role.
 
 
 
 
 &bull; Ability to work with contractors personnel with confidence and assurance.
 
 
 
 
 &bull; Procurement experience would be an advantage as well as experience in client facing.
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 &bull; Excellent measurement capability for building works and/or MEP works, accuracy and efficiency are essential.
 
 
 
 
 &bull; Knowledge of market prices and pricing of building works and/or MEP works.
 
 
 
 
 &bull; Production of full Bills of Quantities.
 
 
 
 
 &bull; Dealing effectively with post contract cost variances, change control processes and interim applications, where applicable.
 
 
 
 
 &bull; Taking personal responsibility for ensuring accuracy of work produced.
 
 
 
 
 &bull; Assisting the commission lead to ensure accurate and timely production of information and reports.
 
 
 
 
 &bull; Interfacing with the client, contractors and other consultants, where applicable.
 
 
 
 
 &bull; A desire to progress your career to the next level.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 <ul>
 <li>
 Degree qualified in Quantity Surveying or similar.
 </li>
 <li>
 In country (Egypt) experience is required.
 </li>
 <li>
 Professional membership is an advantage i.e. MRICS.
 </li>
 <li>
 5 &ndash; 10 years of experience in similar roles.
 </li>
 <li>
 Good knowledge of the construction industry and technical matters.
 </li>
 <li>
 Prior consultancy experience is strongly preferred
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
 
 
 
 
 Please find out more about us at www.turnerandtownsend.com
 
 
 
 
 
 
 
 
 Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
 
 
 
 
 Twitter
 
 
 
 
 Instagram
 
 
 
 
 LinkedIn
 
 
 
</div>

Cost Manager

Accenture

<div>
 
 Job Summary:
 
 
 
 The Oracle ERP Support Service Associate Manager is responsible for overseeing the daily operations of Oracle ERP support services. This role ensures the timely resolution of ERP-related incidents, manages oracle quarterly updates and ensures that the client is getting the latest functionality and features following the standard practices, liaises with business and IT stakeholders, and coordinates with internal and external teams to maintain a high level of service delivery and user satisfaction. The role requires a strong technical and business background in Oracle ERP systems (Fusion), service management expertise, and leadership capability.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead and manage the ERP support team, including assigning tasks, monitoring performance, and ensuring high-quality service delivery.
 
 </li>
 <li>
 Oversee support and maintenance activities for Oracle ERP modules such as Financials, Procurement, Supply Chain, HCM, and Projects.
 
 </li>
 <li>
 Manage and ensure incidents are resolved, service requests, and problem tickets related to Oracle ERP.
 
 </li>
 <li>
 Ensure compliance with SLAs and KPIs for ERP support operations.
 
 </li>
 <li>
 Act as a liaison between IT, vendors, and business units to ensure efficient support and continuous improvement.
 
 </li>
 <li>
 Plan and oversee Oracle quarterly updates, needs to follow the standard practice to fix or apply any change on production environment.
 
 </li>
 <li>
 Lead root cause analysis for critical incidents and develop long-term resolution strategies. Prepare detailed incident and RCA reports, ensuring clear communication of key findings and corrective actions to client leadership to support recovery, continuous improvement, and risk mitigation.
 
 </li>
 <li>
 Ensure documentation of support procedures, system configurations, and known error databases.
 
 </li>
 <li>
 Conduct regular reviews and analysis of system performance, support trends, and user feedback. Generate and present weekly reports to stakeholders, providing clear insights into the status and effectiveness of ERP support services.
 
 </li>
 <li>
 Ensure comprehensive and up-to-date ERP documentation&mdash;including user guides, process models, test scripts, and configuration records&mdash;is maintained and aligned with ongoing support activities.
 
 </li>
 <li>
 Facilitate training and knowledge transfer for team members and end users.
 
 </li>
 <li>
 Manage vendor relationships and coordinate support escalation when necessary. To build governance, cadence and escalation process to make sure that support services is well structured
 
 </li>
 <li>
 Ensure compliance with security, audit, and data integrity standards.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or related field.
 
 </li>
 <li>
 7+ years of experience in Oracle ERP (EBS or Cloud) systems, with at least 3 years in a managerial or team lead role.
 
 </li>
 <li>
 Strong knowledge of Oracle ERP modules and architecture.
 
 </li>
 <li>
 Experience in managing ERP support in a complex enterprise environment.
 
 </li>
 <li>
 Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy, Manage engine).
 
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 
 </li>
 <li>
 Ability to manage cross-functional teams and multiple priorities.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Oracle certifications (e.g., Oracle Cloud Infrastructure, Oracle Financials Cloud).
 
 </li>
 <li>
 Experience with Oracle Fusion Cloud applications.
 
 </li>
 <li>
 Project management experience or certification (PMP, PRINCE2).
 
 </li>
 <li>
 Experience in regulated or global enterprise environments.
 
 
 
 </li>
 
 Soft Skills:
 
 
 
 
 <li>
 Strong leadership and team management capabilities.
 
 </li>
 <li>
 Customer service mindset with a proactive approach to problem resolution.
 
 </li>
 <li>
 High attention to detail and ability to work under pressure.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 
 </li>
 WHY JOIN US?
 
 
 
 <li>
 We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues
 
 </li>
 <li>
 You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
 
 </li>
 <li>
 Flexible work arrangements and a range of benefits including competitive rewards
 
 </li>
 <li>
 You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
 
 </li>
 <li>
 You will also have opportunities to make a difference to the communities in which we work and live
 
 
 
 </li>
 NEXT STEPS:
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 Accenture Middle East:
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

Oracle ERP Support Service Associate Manager

AllCare.ai

<div>
 
 Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based)
 
 
 
 
 
 
 The Mission
 
 
 
 AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care &mdash; we deliver care.
 
 
 
 
 
 
 The Growth
 
 
 
 We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.
 
 
 
 
 
 
 The Opportunity
 
 
 
 The Provider &amp; Care Operations Specialist will be responsible for coordinating provider logistics including scheduling &amp; routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate provider schedules and daily routing.
 </li>
 <li>
 Manage provider assignments and optimize utilization.
 </li>
 <li>
 Communicate with Care partners to confirm schedules, patient census, and operational changes.
 </li>
 <li>
 Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care.
 </li>
 <li>
 Support provider onboarding and operational readiness.
 </li>
 <li>
 Monitor daily operational KPIs and proactively resolve scheduling or service issues.
 </li>
 <li>
 Maintain accurate operational records and reporting.
 </li>
 <li>
 Escalate operational risks and recommend process improvements.
 </li>
 </ul>
 
 
 
 
 
 Who This Is For
 
 
 <ul>
 <li>
 Has 2-5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics.
 </li>
 <li>
 Has strong organizational and multitasking skills.
 </li>
 <li>
 Is comfortable working in a fast-paced, highly dynamic environment.
 </li>
 <li>
 Has excellent written and verbal communication skills.
 </li>
 <li>
 Is highly analytical and detail-oriented.
 </li>
 <li>
 Demonstrates strong ownership, accountability, and problem-solving abilities.
 </li>
 <li>
 Is proficient in Microsoft Excel and comfortable learning new systems.
 </li>
 <li>
 Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred.
 </li>
 <li>
 On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off &mdash; Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 B.Pharm or PharmD degree from an accredited Egyptian university.
 </li>
 <li>
 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.
 </li>
 <li>
 Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.
 </li>
 <li>
 Willingness and ability to work US Pacific Time hours
 </li>
 <li>
 US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).
 </li>
 <li>
 Strong comfort with modern tools &mdash; CRM, task management, communication platforms &mdash; and an AI-forward mindset. Care Partners work alongside AI daily.
 </li>
 <li>
 Detail-oriented, process-disciplined, and calm under pressure.
 </li>
 <li>
 Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
 </li>
 <li>
 Based in Egypt with valid work authorization.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).
 </li>
 <li>
 Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.
 </li>
 <li>
 Experience in a Primary/Secondary account coverage model or named-account service model.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs
 </li>
 <li>
 US holiday calendar &mdash; you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
 </li>
 <li>
 Health benefits and paid time off.
 </li>
 </ul>
</div>

Provider & Care Operations Specialist

Azadea Group

<div>
 
 
 Job Purpose:
 
 
 
 The Stores Operations Specialist is responsible for ensuring the efficiency of the stockroom team, overseeing operational processes, and enhancing the selling area to improve and fulfill the customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Organize and optimize stockroom processes to ensure items are displayed correctly, storage is efficient, and health and safety standards are strictly implemented.
 </li>
 <li>
 Manage and organize the shipment receiving process to ensure shop readiness and product availability, thereby enhancing the customer experience.
 </li>
 <li>
 Assist shop managers in managing the stock budget and achieving objectives timely, including store sales, store productivity, stock loss, and operational margin.
 </li>
 <li>
 Ensure continuous product availability by regularly replenishing stocks. Assist shop managers in managing shop inventory, including establishing stocking levels and monitoring supply and material disbursements to ensure inventory accuracy.
 </li>
 <li>
 Support shop managers by coordinating and regulating the allocation of manpower hours in the stockrooms, aligning stock-keepers' schedules with shipment deliveries and store sales.
 </li>
 <li>
 Oversee the development and motivation of the stockroom team, ensuring they understand the importance of stockroom processes and safety standards.
 </li>
 </ul>
 
 
 
 
 
 Language and Technical skills:
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Proficiency in MS Office and shop/stock management tools.
 </li>
 <li>
 Two to four years of experience in Retail, or a similar role.
 </li>
 </ul>
</div>

Store Operations Specialist - Zara Egypt

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Translate strategic direction into high-quality design within an established brand identity.
 </li>
 <li>
 Develop concepts, graphics, and layouts for product illustrations, and websites.
 </li>
 <li>
 Collaborate with clients and marketing teams to determine requirements and strategize on a wide range of materials.
 </li>
 <li>
 Create visual representations of ideas for both print and electronic media.
 </li>
 <li>
 Determine the ideal usage of color, text, font style, imagery, and layout.
 </li>
 <li>
 Prepare rough drafts of material based on an agreed brief and present ideas to clients and stakeholders for approval.
 </li>
 <li>
 Review final layouts and suggest improvements when necessary.
 </li>
 <li>
 Keep up to date with the latest design trends, techniques, and technologies.
 </li>
 <li>
 In addition to any other tasks assigned by the direct manager.
 </li>
 </ul>
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Bachelor's degree in graphic design, Fine Arts, or a related field is required
 </li>
 <li>
 Specialist: 0-5 years of experience in a graphic design role.
 </li>
 <li>
 A strong portfolio of illustrations or other graphics is essential.
 </li>
 <li>
 Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
 </li>
 <li>
 A strong understanding of design principles, including color theory, typography, and layout.
 </li>
 <li>
 Knowledge of UX/UI design principles is beneficial.
 </li>
 <li>
 Familiarity with HTML, CSS, and content management systems like WordPress is a plus.
 </li>
 <li>
 Exceptional creativity and innovation.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Strong organizational and time-management abilities to meet deadlines.
 </li>
 <li>
 The ability to give and receive constructive criticism.
 </li>
 <li>
 Attention to detail and a strong eye for visual composition.
 </li>
 </ul>
 
 
 
</div>

Graphic Designer

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