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client service specialist - fr is a must

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consumer response specialist

client service specialist fr is a must

Savills Middle East

<div>
 
 The Role
 
 
 
 Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 600 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.
 
 
 The Paid Media Executive is responsible for the accurate setup and optimisation of paid social media campaigns, with additional support across paid search where required. This role plays a key part in driving growth across business divisions by delivering effective digital activations that attract and engage potential clients. Core responsibilities include audience research, social ad creation, optimisation and budget management, performance monitoring, A/B testing, and reporting on campaign effectiveness. The role will also support paid search activity through keyword research, bid management, and campaign analysis as needed.
 
 
 The individual will be Cairo‑based, supporting the UK business, and will form part of a Cairo media buying team alongside other locally based media buyers.
 
 
 
 Key Responsibilities
 
 
 
 
 Campaign Setup
 
 
 
 Set up new paid media campaigns upon receipt of a brief, including target audience, budget, and messaging.
 
 
 
 Campaign Checks and Optimisation
 
 
 
 Review campaigns thoroughly before publishing to ensure accuracy.
 
 
 
 Daily Checks
 
 
 
 Conduct daily checks on all live campaigns to ensure they are running correctly. Alert the team to any campaigns performing below benchmarks, allowing discussion on how best to optimise and adjust strategies.
 
 
 
 Reporting
 
 
 
 Generate regular reports with added commentary for sharing with business stakeholders.
 
 
 
 Continuous Improvement
 
 
 
 Identify opportunities for process improvement and efficiency in campaign setup. Stay up-to-date with industry best practices and emerging technologies in digital marketing.
 
 
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience in setting up paid social campaigns across multiple platforms including Meta and LinkedIn.
 </li>
 <li>
 Experience in setting up paid search campaigns.
 </li>
 <li>
 Strong analytical skills with the ability to prepare and interpret reporting information.
 </li>
 <li>
 Experience using Google Analytics.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 A passion for marketing, paid social and PPC opportunities.
 </li>
 <li>
 Strong teamwork and interpersonal skills for liaising with clients and colleagues.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Hands-on experience with PPC and Paid Social campaigns.
 </li>
 <li>
 Knowledge of Google Ads and Google Analytics.
 </li>
 <li>
 Comprehensive understanding of Paid Media, PPC marketing principles, approaches, and best practices.
 
 
 </li>
 </ul>
 
 Preferred Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Good written and verbal communication skills.
 </li>
 <li>
 Ability to multi-task and manage various project elements simultaneously
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Certification or qualification in paid social and as a PPC Specialist
 </li>
 <li>
 Immediate availability preferred
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Paid Media Executive

TaskUs

<div>
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 Experience in technical-based customer assistance through chat, and email
 
 
 Previous experience dealing with the challenges faced in a customer-focused role
 
 
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments. As a result, driving the successful development of the team and the wider department forward.
 
 
 Problem-solving and critical thinking skills
 
 
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal Social Media Savvy
 
 
 Ability to effectively and correctly communicate verbally and in written format
 
 
 
 Role Requirements
 
 
 
 
 English (B2/C1) speaking and writing
 
 
 
 Great communication skills, written and oral
 
 
 Demonstrate strong abilities to work independently and as a remote team player
 
 
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be willing to participate in a background screening
 
 
 Proven customer communication experience (E-mail &amp; chat)
 
 
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 
 
 Willing to learn new skills in a brand new industry within the market
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Dec 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Care Specialist

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title: HR &amp; Administration Assistant
 
 
 
 
 Reports To:
 
 HR/ Admin Operations SV (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 HR/ Administration
 
 
 
 Location:
 
 6th October, Industrial Zone, Giza, Egypt.
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The HR/ Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The HR Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations SV.
 
 
 The HR Admin Assistant supports the Human Resources function by handling personnel administration, employee records, and day-to-day HR operations, in addition to general administrative and office management tasks. The role ensures smooth office operations while maintaining compliance with labour laws, internal policies, and governance frameworks.
 
 
 
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise purchase requests and follow up on Purchase Orders (POs) with procurement.
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 <li>
 Oversee office administration tasks (supplies, maintenance, vendors, etc.).
 </li>
 <li>
 Coordinate with service providers (cleaning, security, facility management).
 </li>
 <li>
 Support office events, meetings, and logistics.
 </li>
 <li>
 Maintain administrative records and contracts with vendors.
 </li>
 <li>
 Ensure smooth day-to-day office operations.
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation (hard &amp; soft copies).
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Maintain and update employee files
 </li>
 <li>
 Handle onboarding documentation (contracts, forms, social insurance, etc.).
 </li>
 <li>
 Manage employee records, including promotions, transfers, and terminations.
 </li>
 <li>
 Ensure compliance with local labor laws and internal regulations.
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Manage incoming and outgoing correspondence in a timely and organized manner.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 <li>
 Administer employee benefits programs, including medical insurance, social insurance, and other company benefits.
 </li>
 <li>
 Coordinate employee enrollment, additions, deletions, and updates with service providers.
 </li>
 <li>
 Manage mobile lines allocation and tracking in line with company policy.
 </li>
 <li>
 Act as a point of contact for employee inquiries related to benefits.
 </li>
 <li>
 Ensure accurate records and timely updates for all benefits-related data.
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 G. Administrative Operations
 
 
 
 
 Transportation Management
 
 
 <ul>
 <li>
 Manage employee transportation services and bus routes
 </li>
 <li>
 Coordinate transportation schedules according to operational requirements
 </li>
 <li>
 Follow up on transportation contracts, renewals, invoices, and payments
 </li>
 </ul>
 
 
 
 
 
 
 Mobile Lines &amp; Telecommunications
 
 
 <ul>
 <li>
 Manage company mobile lines and landline services including activation, deactivation, and package modifications
 </li>
 <li>
 Monitor monthly invoices and maintain employee mobile allowance records
 </li>
 </ul>
 
 
 Invoice Processing &amp; Payment Follow-up
 
 
 <ul>
 <li>
 Prepare and submit invoices through DWS workflow and follow up approvals with stakeholders
 </li>
 <li>
 Coordinate with Finance and Treasury to ensure timely payments
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
</div>

HR & Administration Assistant - (6th October)

Deloitte

<div>
 
 Cyber Security I Network Access Design Tech Lead
 
 
 ,
 
 
 Cairo. Egypt
 
 
 
 
 Connect to your career at Deloitte.
 
 
 
 
 Deloitte,
 
 established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
 
 
 Deloitte innovation hub (DIH) is a strategic initiative/priority established by Deloitte North &amp; South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients&rsquo; most complex business problems, across Portfolios that include &lsquo;Strategy &amp; Transactions&rsquo;, &lsquo;Customer&rsquo;, &lsquo;Engineering, AI &amp; Data, &lsquo;Enterprise, Technology &amp; Performance&rsquo; and &lsquo;Cyber&rsquo;. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.
 
 
 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
 
 
 
 Connect to your opportunity.
 
 
 
 As a
 
 Network Access Design Tech Lead
 
 , you can expect to be involved in the following:
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead the design, implementation, and management of Zero Trust Network Access (ZTNA) solutions, such as Zscaler Private Access (ZPA) or Palo Alto Networks Prisma Access, for diverse clients across various industries.
 </li>
 <li>
 Conduct comprehensive assessments of client network architectures, security postures, and remote access needs to identify risks and design tailored ZTNA solutions.
 </li>
 <li>
 Develop and implement detailed ZTNA deployment plans, including network segmentation strategies, access policies, application segmentation, and integration with existing security infrastructure (e.g., IAM, MFA, SIEM).
 </li>
 <li>
 Provide technical expertise and hands-on experience in configuring, deploying, and troubleshooting ZTNA solutions like Zscaler ZPA or Palo Alto Prisma Access.
 </li>
 <li>
 Establish and maintain secure remote access for employees, contractors, and partners to critical applications and resources, adhering to Zero Trust principles.
 </li>
 <li>
 Continuously monitor and optimize ZTNA performance, security, and user experience.
 </li>
 <li>
 Develop and deliver technical documentation, training, and knowledge transfer to client teams on ZTNA solutions and best practices.
 </li>
 <li>
 Stay abreast of emerging threats, vulnerabilities, and industry best practices related to ZTNA and Zero Trust security.
 </li>
 <li>
 Support and mentor junior team members
 
 
 </li>
 </ul>
 
 Connect To Your Skills And Professional Experience.
 
 
 
 To succeed in this role, you will need to match the following criteria:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Security, or a related field.
 </li>
 <li>
 7+ years of experience in Network Security
 </li>
 <li>
 Deep understanding of Network Security Architecture concepts, including VPNs, firewalls, network segmentation, intrusion detection/prevention systems.
 </li>
 <li>
 Familiarity with ZTNA technologies, including Zscaler ZPA or Palo Alto Prisma Access is a plus
 </li>
 <li>
 Strong understanding of identity and access management (IAM) principles and technologies, including single sign-on (SSO), multi-factor authentication (MFA), and role-based access control (RBAC).
 </li>
 <li>
 Experience with scripting and automation for security tasks.
 </li>
 <li>
 Proven ability to work independently and as part of a team to deliver complex security solutions.
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving skills.
 
 
 </li>
 </ul>
 
 Preferred Certifications (not a Must)
 
 
 
 <ul>
 <li>
 Industry-recognized Zero Trust certifications (e.g., Forrester Zero Trust certifications, NIST Cybersecurity Framework certifications).
 </li>
 <li>
 Zscaler Certified Professional (ZCP) or Zscaler Certified Design Specialist (ZCDS)
 </li>
 <li>
 Palo Alto Networks Certified Network Security Engineer (PCNSE) or Palo Alto Networks Prisma Certified Cloud Security Engineer (PCCSE)
 </li>
 <li>
 CISSP, CISM, or other relevant security certifications are a plus.
 
 
 </li>
 </ul>
 
 The Following Attributes Are Essential
 
 
 
 <ul>
 <li>
 Fluent English is a MUST.
 </li>
 <li>
 A commitment to continuous improvement and lifelong learning in the field of cybersecurity and ZT.
 </li>
 <li>
 A passion for technology and a drive to deliver secure, high-quality solutions.
 </li>
 <li>
 An ability to remain calm under pressure whilst continuing to pay attention to detail.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to work effectively in a fast-paced and dynamic environment.
 </li>
 <li>
 Proactive and self-motivated with a keen attention to detail.
 
 
 </li>
 </ul>
 
 Connect to your service line &ndash; Technology and Transformation
 
 
 
 Distinctive thinking, deep expertise, and collaborative working. That&rsquo;s what connects us. That&rsquo;s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we&rsquo;ll make an impact that matters.
 
 
 
 Personal independence
 
 
 
 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
 
 
 
 Our commitment to you
 
 
 
 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
 
 
 We want you. The true you. Your own strengths, perspective, and personality. So, we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
 
 
 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
 
 
 
 Connect to your next step
 
 
 
 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
 
 
</div>

Deloitte Innovation Hub I Cyber Security I Network Access Design Tech Lead , Cairo, Egypt

<div>
 
 
 
 Job Summary;
 
 
 
 
 
 
 
 
 
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
 
 
</div>

Client Affairs Director

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO BUSINESS OFFICE
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The Artwork Specialist falls under the broader job family of Creative Design and Production. This job family focuses on the creation, development, and production of visual elements for various media channels. The Artwork Specialist plays a crucial role in ensuring the quality and accuracy of these visual elements.
 
 
 </li>
 </ul>
 
 Job Description:
 
 
 
 <ul>
 <li>
 The Artwork Specialist is responsible for creating and managing artwork for various products. This includes designing layouts, selecting colors, and choosing fonts that align with brand guidelines.
 </li>
 <li>
 The role also involves collaborating with multiple teams to ensure that the artwork meets the product specifications and regulatory requirements.
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Create and manage artwork for various products in line with brand guidelines.
 </li>
 <li>
 Collaborate with multiple teams to ensure artwork meets product specifications and regulatory requirements.
 </li>
 <li>
 Review and approve final layouts for print production.
 </li>
 <li>
 Ensure all artwork is delivered within project timelines.
 </li>
 <li>
 Maintain a database of all artwork files for future reference.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 A degree in Graphic Design or a related field.
 </li>
 <li>
 Proficiency in design software such as Adobe Illustrator and Photoshop.
 </li>
 <li>
 Attention to detail and a keen eye for aesthetics.
 </li>
 <li>
 Ability to work in a fast-paced environment and meet tight deadlines.
 </li>
 <li>
 Strong communication skills to effectively collaborate with various teams.
 </li>
 <li>
 Candidates with strong, relevant portfolios and experience in packaging, print-ready artwork or layout systems.
 </li>
 <li>
 Understanding of color modes (CMYK vs. RGB) and print limitations
 </li>
 <li>
 Experience with Pantone matching and working with numerical color values
 </li>
 <li>
 Basic knowledge of packaging technical drawings
 
 
 </li>
 </ul>
 
 Must Have Skills
 
 :
 
 
 <ul>
 <li>
 Degree in Graphic Design/related field
 </li>
 <li>
 1 -3 years&rsquo; experience in graphic design or in studio
 </li>
 <li>
 Studio experience/knowledge
 </li>
 <li>
 Proficient in Adobe Illustrator
 </li>
 <li>
 Proficient in Photoshop
 </li>
 <li>
 Proficient in Adobe InDesign
 
 
 </li>
 </ul>
 
 Nice to Have Skills
 
 :
 
 
 <ul>
 <li>
 Strong understanding of brand architecture and design principles for visual consistency.
 </li>
 <li>
 Print Production Experience/knowledge
 
 
 </li>
 </ul>
 
 JUST SO YOU KNOW:
 
 
 
 You will get a competitive compensation package, in line with your qualifications and experience.
 
 
 We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view, and we want to include yours. Our mission of Diversity and Inclusion is: &ldquo;Everyone valued. Everyone included. Everyone performing at their peak&rdquo;. Are you ready to inspire us with your creative ideas?
 
 
 
 About Us
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.
 
 
 Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we&rsquo;re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being &ldquo;in touch&rdquo; so we craft brands and products to improve the lives of the world&rsquo;s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
 
 
 We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000147143
 
 
 
 Job Segmentation
 
 
 
 Experienced Professionals
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Graphic Design Specialist

<div>
 
 Description
 
 
 
 
 The Role
 
 
 
 
 Census Management
 
 
 
 <ul>
 <li>
 Administer member additions, deletions, and modifications for clients&rsquo; medical and life insurance policies, ensuring compliance and data integrity.
 </li>
 <li>
 Coordinate card issuance and updates with insurers, maintaining accurate records and audit trails.
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 Conduct thorough reviews of census files to ensure completeness and regulatory compliance.
 </li>
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 Serve as a primary point of contact for client enquiries related to membership and policy changes, delivering prompt and professional responses.
 
 
 </li>
 </ul>
 
 Invoicing &amp; Billing
 
 
 
 <ul>
 <li>
 Monitor and follow up with insurers to secure timely receipt of invoices.
 </li>
 <li>
 Liaise with clients to facilitate prompt premium payments and maintain uninterrupted coverage.
 </li>
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 Log and update client policy records within internal systems, ensuring transparency and audit-readiness.
 </li>
 <li>
 Address client queries regarding billing and policy administration.
 
 
 </li>
 </ul>
 
 Reporting &amp; Analytics
 
 
 
 <ul>
 <li>
 Audit client invoices and supporting breakdowns for accuracy and alignment with contractual terms.
 </li>
 <li>
 Collaborate with the GDC team to deliver accurate and timely claims utilisation reports.
 </li>
 <li>
 Apply predictive and preventive analytics to enhance data accuracy, enhance client decision-making, and proactively identify risks and improvement opportunities.
 </li>
 <li>
 Analyse, monitor, and report on team performance metrics and KPIs to drive operational excellence and SLA compliance.
 </li>
 <li>
 Conduct client satisfaction surveys, measure client satisfaction levels, and analyse feedback to identify areas for service improvement or expansion within the Service Delivery Team.
 
 
 </li>
 </ul>
 
 Excellence
 
 
 
 <ul>
 <li>
 Champion continuous improvement initiatives and process re-engineering to optimise service delivery, reduce manual tasks, and drive efficiency.
 </li>
 <li>
 Participate in cross-functional training and upskilling programmes to enhance team capability and adaptability.
 </li>
 <li>
 Contribute to the development and implementation of automation and AI-driven solutions, supporting digital adoption and operational resilience.
 </li>
 <li>
 Support the standardisation, centralisation, and automation of core service delivery processes to enable scalability and consistent quality.
 
 
 </li>
 </ul>
 Foster a culture of accountability, collaboration, and client focus, linking client satisfaction insights to team performance.
 
 
 
 Qualifications
 
 
 
 
 The Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 3+ years&rsquo; experience in insurance operations or client service.
 </li>
 <li>
 Experience with Power BI, Excel, SQL and Python for advanced data analysis, reporting KPIs, and conducting satisfaction surveys.
 </li>
 <li>
 Experience with process improvement, automation, or AI solutions (RPA platforms) is a plus.
 </li>
 <li>
 Good stakeholder management and communication skills
 </li>
 <li>
 Ability to work effectively within cross- functional Team
 
 
 </li>
 </ul>
 
 The Application Process
 
 
 
 <ul>
 <li>
 Stage 1: Online application and recruiter review
 </li>
 <li>
 Stage 2: Live video interview with hiring manager and team
 </li>
 <li>
 Stage 3: Offer and onboarding.
 
 
 </li>
 </ul>
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
</div>

Senior associate_ H&B Data analysis and Reporting

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