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client service specialist fr is a must

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
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 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
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 Act effectively on all customer feedback.
 </li>
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 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
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 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
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 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
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 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
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 Ability to communicate efficiently with local and global teams
 </li>
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 Excellent organizational and time management skills
 </li>
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 Ability to multi-task, depending on the criticality of the tasks.
 </li>
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 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
</div>

Client Service Specialist - FR is a must

GI Properties

<div>
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an English Telesales Specialist (B1/B2) located in Dubai. The specialist will be responsible for handling outbound and inbound sales calls, building and maintaining strong customer relationships, addressing client inquiries, and presenting tailored real estate solutions. This role requires engaging potential clients in a professional, persuasive manner, while working closely with the team to achieve sales targets and deliver a seamless client experience.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Strong proficiency in English communication, both verbal and written
 
 </li>
 <li>
 Experience in customer service and proven ability to effectively engage with clients
 </li>
 <li>
 Knowledge of the
 
 real estate market In Dubai
 
 is an advantage
 </li>
 <li>
 Strong organizational skills and ability to meet and exceed sales targets
 </li>
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 Positive attitude, high energy, and ability to work effectively in a team environment
 </li>
 <li>
 Proficiency in using CRM tools and tech-driven platforms is a plus
 </li>
 </ul>
 
 
 
 
 
 
</div>

English Telesales Specialist (B1 \ B2 )

Concentrix

<div>
 
 Do you have a passion for the ever-evolving world of telecommunications?
 
 
 Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a Telecommunications Specialist! this is a Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Fluent English speakers (B2-C1)
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 Ready to start immediately
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 Flexible with night and overnight shifts
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 </ul>
 
 
 
 
 
 Benefits
 
 :
 
 <ul>
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 Attractive salary up to18K Gross
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 Social and medical insurance up to 500K
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 Transportation provided (door to door for ladies through night shifts)
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 Attractive career path with the opportunity to be promoted after 6 months
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 Paid training
 </li>
 </ul>
 
 
 
</div>

Telecommunications Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
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 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
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 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
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 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
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 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
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 Maintain relationship with client and key business stakeholders
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 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
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 Act as a point of contact for and BU sales teams and multi-function business leaders
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 Ongoing training of team members
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 Identify and resolve recurring performance problems and improvement opportunities
 </li>
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 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
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 Previous experience as a people leader and direct people management is a must
 </li>
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 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
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 Bachelor&rsquo;s degree in a relevant discipline
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 Ability to provide superior customer service
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 Best-in-class time management skills, ability to multitask, set priorities, and plan
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 Strong use of influencing skills to gain alignment
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 SAP &amp; PBI basic knowledge
 
 
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 </ul>
 Differentiating Competencies Required
 
 
 <ul>
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 Towering strength in O2C processes, ways of working, and systems
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 Strong reporting analytical skills
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 Leans Six Sigma &amp; Process Improvement awareness
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 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
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 Be flexible, organized and able to handle competing priorities
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 Organization effectiveness
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 </ul>
</div>

Order Management Analyst

Pebl

<div>
 
 Purpose in Every Position
 
 
 
 Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform&trade;, companies can hire, pay, and manage employees in 185+ countries&mdash;removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.
 
 
 
 Where Your Work Moves the Needle.
 
 
 
 At Pebl, every team member drives our success. Joining us means more than filling a role&mdash;you&rsquo;re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you&rsquo;ll help us scale faster, compete harder, and lead the future of global work.
 
 
 
 What Makes You a Great Fit
 
 
 
 We are seeking an experienced Human Resources Specialist to manage the employee lifecycle, with a particular emphasis on seamless onboarding and off-boarding processes for both our supported employees and clients. This role involves cultivating positive relationships, efficiently managing HR data, and providing expert guidance on HR-related matters. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of employment law, and a highly organized, efficient, and approachable demeanor.
 
 
 
 How You'll Make An Impact
 
 
 
 <ul>
 <li>
 Coordinate all aspects of on onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers.
 </li>
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 Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.
 </li>
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 Manage client relationships in conjunction with members of the client services team
 </li>
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 Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset
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 Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
 </li>
 <li>
 Assist in training new members on your team
 </li>
 <li>
 Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information
 </li>
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 Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
 </li>
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 Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
 </li>
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 Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
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 Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution
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 Other duties as assigned&hellip; as a high-growth company, we embrace supporting ALL areas of the business
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 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
 
 </li>
 </ul>
 
 Let's Connect If You Have
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources or equivalent experience
 </li>
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 4-6 years of regional (Egypt) Human Resources experience required
 </li>
 <li>
 Business proficiency in the English language and Arabic required
 </li>
 <li>
 Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
 </li>
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 Excellent presentation, verbal and written communication, and listening skills
 </li>
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 Technology-literate, including Google &amp; Microsoft Office suite
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 Excellent communication and interpersonal skills
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 Friendly and professional demeanor
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 Good organizational skills
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 Conflict handling and resolution skills
 </li>
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 Advanced knowledge of employment law
 </li>
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 Empathy and an approachable demeanor
 </li>
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 Attentiveness and honesty
 </li>
 <li>
 Interest in international business and contributing at a consistently high level
 </li>
 <li>
 Nice to have: previous experience working within EOR or HR Outsourcing
 </li>
 <li>
 Nice to have: previous experience working through CRM systems
 
 
 </li>
 </ul>
 
 Our Commitment to You
 
 
 
 At Pebl, we&rsquo;re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:
 
 
 <ul>
 <li>
 Flexible Time Off &ndash; Take the time you need to recharge.
 </li>
 <li>
 Parental Leave &ndash; Support for growing families.
 </li>
 <li>
 Health and Dental Insurance &ndash; Where applicable, to cover you and your loved ones.
 </li>
 <li>
 Retirement Savings + Employee Incentive Plan &ndash; Plan for the future while sharing our success.
 
 
 </li>
 </ul>
 Please visit our career page for more information.
 
 
 
 Pebl is an Equal Opportunity Employer.
 
 
 
 We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We&rsquo;re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career&mdash;anywhere in the world.
 
 
</div>

HR Specialist, Onboarding

Sutherland

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
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 Efficient problem resolution and maximize systems availability.
 </li>
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 Review the frequently faced system problems and work on the improvements.
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 Strict Compliance to agreed SLA for issue resolution.
 </li>
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 On Call 24x7.
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 <li>
 Maintains integrity of systems.
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 Ensure all users can access their workstation with required privileges for day-to-day operations.
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 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
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 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
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 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
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 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
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 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
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 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Help Desk Specialist | Cairo | Onsite

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
 
 
</div>

Salesperson

Explore 709+ Client service specialist fr is a must in Cairo this May. Find roles across top companies and apply now to boost your career.