customer experience representative Jobs in Cairo

customer experience representative

customer service consultant Jobs in Cairo

customer service consultant

associate customer service specialist Jobs in Cairo

associate customer service specialist

call center customer service representative Jobs in Cairo

call center customer service representative

call center representative

customer care specialist

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
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 Handle client inquiries received at the center of excellence
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 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
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 Document communication logs into our CRM and ticketing systems with accuracy
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 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
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 Train clients on using Foodics products using multiple virtual channels.
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 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
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 </ul>
 
 What Are We Looking For❓
 
 
 
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 Bachelor's degree in any major. (Preferred)
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 0 - 1 years of experience in call center or customer service roles
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 Very Good in English language, especially speaking and communicating verbally
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 Flexible to work in different shifts in Egypt - On-site (Must)
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 Comfortable and skilled in delivering training (Preferred)
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 Willing to work hard and with autonomy to handle customer cases till case resolution
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 Is naturally strong in communication, with great ability for problem-solving
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 Comfortable in conducting routine tasks while maintaining quality standards
 
 
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 </ul>
 
 Who Will Excel❓
 
 
 
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 Comfortable and skilled in delivering training
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 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
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 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
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 We offer highly competitive compensation packages, including bonuses and the potential for shares
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 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
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 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
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 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
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 </ul>
</div>

Customer Support Specialist

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 
 A Day in the Life
 
 
 
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.
 
 
 
 Responsibilities may include the following and other duties may be assigned:
 
 
 
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 Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
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 Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
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 Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
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 Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
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 Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
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 Support of establishing of effective quality management system.
 
 
 
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 </ul>
 
 Required Knowledge and Experience:
 
 
 
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 Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
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 SAP
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 MS Office (Excel)
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 Excellent communication skills and relationship-building abilities
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 Wiling to Travel
 
 
 
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 </ul>
 
 Physical Job Requirements
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 
 
 
 Benefits &amp; Compensation
 
 
 
 
 Medtronic offers a competitive Salary and flexible Benefits Package
 
 
 
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 
 
 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
 
 
 
 About Medtronic
 
 
 
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
 
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
 
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 
 
 Learn more about our business, mission, and our commitment to diversity here
</div>

Associate Customer Service Specialist

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 Deliver the ultimate customer service experience as per MAGRABi standards to create a positive relationship and retain the customers, through identifying the customer needs and advising the customer on the best products and services that meet and satisfy those needs.
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
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 Bachelor degree or equivalent
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 1-2 years of experience in retail, Optical expertise is a plus
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 </ul>
 
 
 JOB RESPONSIBILITIES
 
 
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 Maintain MAGRABi standards by following the pre-set policies and procedures, such as but not limited to: dress code policies, floor attitude, sales policies and code of conduct to maintain the company image.
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 Identify the customer requirements through applying MAGRABi selling procedures, offering different products and services, and discussing different promotions to meet customer needs.
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 Ensure the customer receives promises through close follow up on customers&rsquo; requirements and requests with other stakeholders until the service is properly delivered.
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 Shares the responsibility of stock accuracy and products safety, while reporting on issues and variances to contribute to more efficient stock control and maintenance.
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 Handle the invoicing process over the system to adhere to MAGRABi selling standards and to contribute to more efficient sales tracking and recording.
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 Cooperate with team members to achieve overall store goals and enhance the customer experience to build long term customer relations.
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 Ensure meeting the set business plan targets on monthly basis through monitoring his sales performance versus the target revenues and identifying areas of unsatisfactory performance to rectify.
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 </ul>
 
 
 COMPETENCIES
 
 
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 Customer service orientation
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 Initiative &amp; Achievement Orientation
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 Collaborating with Others
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 Organizational Commitment
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 Flexibility
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 Analytical Thinking
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</div>

Sales Associate

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Answer incoming calls, emails, or chats in a professional and timely manner
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 Provide accurate information regarding products, services, policies, and procedures
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 Handle customer concerns, complaints, and inquiries with patience and empathy
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 Troubleshoot issues and escalate complex problems to the appropriate department
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 Document all interactions and outcomes in the CRM system
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 Follow call scripts, quality standards, and performance metrics
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 Process orders, payments, and account updates when required
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 Maintain a strong understanding of company offerings and updates
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 Meet or exceed weekly and monthly call goals and customer satisfaction targets
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 Contribute to a positive team environment and support colleagues as needed
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Previous customer service or call center experience is a plus
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 Strong verbal and written communication skills
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 Active listening skills and the ability to build rapport
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 Ability to multi-task, prioritize, and manage time effectively
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 Comfortable using computers, CRM tools, and phone systems
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 Problem-solving abilities with a customer-first mindset
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 Ability to remain calm under pressure and handle difficult calls
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 Availability for shift work, including evenings or weekends if required
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 What We Offer
 
 
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 Competitive hourly wage or salary
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 Performance bonuses or incentives
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 Comprehensive training and ongoing development
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 Health, dental, and retirement benefits (if applicable)
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 Opportunities for career growth within the company
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 Supportive and engaging team environment
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 </ul>
 
 
</div>

Call Center Customer Service Representative

Fresh Call Center

Uber

<div>
 
 About The Role
 
 
 
 The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
 
 
 
 What You'll Do
 
 
 
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 Demonstrate empathy while solving customer concerns
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 Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
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 Work on both phone and ticket-based cases, if relevant, and resolve escalations
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 May perform root cause analysis and present findings
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 Highlight common ticket types / issues to Team Lead
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
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 At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
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 Comfortable operating in multiple modalities
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 Ability to use different tools for a customer solution
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
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 Delivery experience
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 Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
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 Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
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 High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions
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 </ul>
</div>

Customer Support Specialist -

Fresh Customer Service

Explore 517+ Customer care specialist in Cairo this December. Find roles across top companies and apply now to boost your career.