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customer service specialist Jobs in Cairo

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uae customer care advisor (voice) Jobs in Cairo

uae customer care advisor (voice)

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uae customer care advisor voice

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a People Business Partner to act as a trusted advisor to managers and team leads on all people-related matters. This position sits at the intersection of business strategy and people strategy. You will partner with Managers to understand their team dynamics, talent gaps, and organizational challenges, and translate those into practical HR solutions that drive performance and engagement.
 
 
 This is an ideal role for a junior-to-mid-level HR professional who has built a solid generalist foundation and is ready to step into a more business-facing capacity. You will work closely with the broader People team, including People Operations and Employee Relations, but your primary focus will be on coaching, supporting talent and performance cycles, enabling organizational effectiveness, and ensuring that people initiatives are aligned with business objectives. A working knowledge of Saudi labor law is expected.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Act as the dedicated People Business Partner for Care &amp; Business Support, building strong relationships with managers and serving as their go-to advisor on people matters such as team structure, talent needs, and workforce planning.
 
 
 &bull; Coach and guide Team leads and managers on day-to-day people leadership topics including performance conversations, team development, role design, and managing underperformance, empowering them to lead their teams more effectively.
 
 
 &bull; Drive the end-to-end performance management cycle.
 
 
 &bull; Lead or support organizational change initiatives such as team restructures, role realignments, and headcount planning in collaboration with business leaders and the Head of People.
 
 
 &bull; Analyze people data and trends (e.g., turnover, engagement scores, headcount metrics) to provide actionable insights and recommendations to leadership.
 
 
 &bull; Collaborate with the Talent Acquisition team on workforce planning, ensuring role requirements are clearly defined and hiring decisions support the unit&rsquo;s strategic direction.
 
 
 &bull; Coordinate with People Operations on the smooth execution of employee lifecycle processes (onboarding, transfers, promotions, offboarding) to ensure a seamless employee experience.
 
 
 &bull; Partner with the Employee Relations team by flagging and escalating complex ER cases, while independently handling routine manager-level advisory matters that do not require formal investigation.
 
 
 &bull; Support the design and rollout of people programs and initiatives such as engagement surveys, recognition frameworks, and learning and development activities.
 
 
 &bull; Ensure that people practices across Care remain compliant with local Labor Law, regulations, and internal policies, escalating legal or regulatory complexities to senior HR leadership or the ER team as appropriate.
 
 
 
 
 
 
 
 
 
 Your expertise
 
 
 
 &bull; Bachelor&rsquo;s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
 
 
 &bull; Minimum of 3 years of progressive experience in an HR generalist or HRBP role, with demonstrable experience partnering with business managers.
 
 
 
 
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 
 &bull; Strong foundational knowledge of Egypt Labor Law, social insurance regulations,...etc.
 
 
 &bull; Excellent written and verbal communication skills in both Arabic and English.
 
 
 &bull; Strong attention to detail with the ability to handle sensitive and confidential information with discretion.
 
 
 &bull; Good interpersonal skills and the ability to build trust with employees at all levels.
 
 
 &bull; Proficiency in Google Workspace (Google Sheets, Docs, Slides); familiarity with HRIS systems is an advantage.
 
 
 &bull; Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
 
</div>

People Business Partner

Valeo

<div>
 <ul>
 <li>
 Develop and qualify wiping/lighting functions using Model Based Systems Engineering approach
 </li>
 <li>
 Define lighting functions according to customer needs and develop simulation models using MATLAB/Simulink/Stateflow
 </li>
 <li>
 Define use cases and simulate the functions model according to them for up front verification.
 </li>
 <li>
 Simulate the lighting function in the complete environment at vehicle level
 </li>
 <li>
 Realize fast prototyping applications and Demo Cars for upfront verification
 </li>
 <li>
 Support RFQ and establish compliance and choice matrix.
 </li>
 <li>
 Contribute to innovative Model Based Systems Engineering projects
 </li>
 <li>
 Redesign specification models in compliance with VLS standards.
 </li>
 <li>
 Ensure technology transfer from P3 to P2&amp;P1 projects in compliance with System and Software Metier constraints.
 </li>
 <li>
 Inspires and encourages colleagues to apply intelligently customized best practices.
 </li>
 <li>
 Contribute to Develop, qualify and maintain VWS/ VLS standard Library
 </li>
 <li>
 Identify system functions diversity, dependencies and constraints in order to define reusable subsystems and blocks.
 </li>
 <li>
 Define specific test cases to qualify libraries behavior and improve libraries robustness.
 </li>
 <li>
 Support Model Based Design Implementation Engineer during standardization phase.
 </li>
 <li>
 Ensure the full coverage of the specific test cases to qualify libraries behavior and improve libraries robustness.
 </li>
 <li>
 Ensure the coverage level of the Implementation Model aligned with Model Development Methodology &amp; Strategy
 </li>
 <li>
 Code Generation and Ensure Quality of Deliverables
 </li>
 <li>
 Support Code generation from Implementation Model using Embedded Coder.
 </li>
 <li>
 Ensure the Compliance with Model Advisor Rules
 </li>
 <li>
 Ensure Compliance of source code with Valeo Coding Rules and MISRA for auto generated Code
 </li>
 <li>
 Contribute to build and deploy VWS/VLS Model Based Systems Engineering Design standards
 </li>
 <li>
 Develop simulation methodologies and tools.
 </li>
 <li>
 Perform model Peer reviews across VWS/VLS projects to ensure project consistency
 </li>
 <li>
 Perform technical reviews on new functions.
 </li>
 <li>
 Perform technical reviews on innovative functions before implementation during transition phase (P3 to P1 projects).
 </li>
 <li>
 Education / Training
 
 
 </li>
 </ul>
 
 System/Electronics/Software/MBD/MBSE Engineer
 
 
 
 
 
 Professional Experience
 
 
 
 
 
 System experience for a minimum of 2~3 years in SW/System domain in Automotive industry: Model Based Systems Engineering (MBSE) or Model Based Design (MBD) approach.
 
 
 Fast prototyping systems
 
 
 Development in embedded systems
 
 
 Methodology development knowledge (V cycle)
 
 
 Knowledge of automotive communication bus (Ethernet, CAN, LIN), Diagnostic.
 
 
 
 
 
 Languages
 
 
 
 
 
 The English language is mandatory.
 
 
 
 
 
 Other Specifications
 
 
 
 
 
 Knowledge About The Following Tools Is a Must
 
 
 
 <ul>
 <li>
 MATLAB/Simulink/Stateflow
 
 
 </li>
 </ul>
 
 Knowledge About The Following Tools/Concepts Is a Plus
 
 
 
 <ul>
 <li>
 Control Law Theory
 </li>
 <li>
 DOORS/CodeBeamer
 </li>
 <li>
 dSPACE MicroAutoBox, CATIAMagic, SCANeR,
 </li>
 <li>
 Automotive communication buses: Ethernet /CAN / LIN network and associated tools (CANoe, CANdela, &hellip;)
 </li>
 </ul>
 <ul>
 <li>
 Ensure the coverage level of the tests: MIL on Implementation Model (Back to Back), SIL, PIL
 </li>
 <li>
 Support SW Integrator for the Integration phase of the functions developed in Model
 </li>
 </ul>
</div>

System Design Engineer - Model & simulation, LIGHT

Deloitte

<div>
 
 About Deloitte:
 
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 The Contentious Matters Legal Advisor will support the Contentious Matters Leader to serve the internal business by helping manage the current contentious matters workload and prevent new contentious matters from escalating.
 
 
 
 The successful candidate&rsquo;s key responsibilities include, but are not limited to, the following:
 
 
 
 <ul>
 <li>
 Assisting with monthly reporting obligations.
 </li>
 <li>
 Maintaining a detailed and updated database of all contentious matters.
 </li>
 <li>
 Preparing the relevant internal reports by extracting the necessary information from the database.
 </li>
 <li>
 Maintaining case files on SharePoint and ensuring that all files are properly organized and up to date.
 </li>
 <li>
 Diarizing deadlines and important dates.
 </li>
 <li>
 Drafting emails and maintaining accurate records within the case management system
 </li>
 <li>
 Email and case management.
 </li>
 <li>
 Assisting in the streamlining of processes (including drawing up forms and templates for internal circulation).
 </li>
 <li>
 Putting together PowerPoints and running case statistics.
 </li>
 <li>
 Conducting legal research.
 </li>
 <li>
 Analyzing facts, gathering evidence, and preparing legal memorandums.
 </li>
 <li>
 Preparing summary notes on points of law, legislative amendments, and case law.
 </li>
 <li>
 Reviewing pleadings.
 </li>
 <li>
 Preparing letters of demand.
 </li>
 <li>
 Drafting legal notices
 </li>
 <li>
 Providing general advice on legal issues.
 </li>
 <li>
 Handling A to Z of simple cases.
 </li>
 <li>
 Assisting the Contentious Matters Team in the preparation of internal training sessions on issues surrounding contentious matters (including risk mitigation).
 </li>
 <li>
 Monitoring legal developments across the Middle East and Cyprus and reporting back into the Contentious Matters Team.
 </li>
 <li>
 Acting as a liaison between the Contentious Matters Team and the internal function as required from time to time.
 </li>
 <li>
 Acting as a liaison between the Contentious Matters Leader and external counsel as required from time to time.
 </li>
 <li>
 Working with the Contentious Matters Leader on developing and enhancing policies and guidelines to ensure compliance with laws and regulations across multiple Middle East jurisdictions.
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Undergraduate degree in Law from a common law jurisdiction. Additional civil law qualification will be considered an advantage.
 </li>
 <li>
 At least 2 years&rsquo; post admission experience at a reputable law firm, preferably in the UK, US, Australia, or Canada. Additional experience working in a civil law environment will be considered an advantage.
 </li>
 <li>
 Excellent organization and planning skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Strong computer literacy, including Microsoft Word, Excel, PowerPoint.
 </li>
 <li>
 Excellent command of the English language, both verbal and written.
 </li>
 <li>
 An ability to build relationships with the relevant stakeholders.
 </li>
 <li>
 A keenness to learn about different stakeholder sectors.
 </li>
 <li>
 General proactivity in all areas of work.
 </li>
 </ul>
</div>

Experienced Associate | Contentious Matters Legal Advisor | Jordan/Lebanon/Egypt

TCL Electronics MEABG

<div>
 
 
 Brief Introduction of TCL &amp; MEABG
 
 
 
 
 TCL
 
 , since its foundation in 1981, has grown into a global enterprise with preliminary international competitiveness. TCL Industries focuses on the home and commercial appliances, provides users with products and services for intelligent and healthy life, further deepens the transformation from the top global home appliance company to a global leading intelligent technology company, and sets out the aim of over RMB 250 billion revenues by 2026. Businesses of TCL Industries mainly include intelligent screen, home appliance, mobile phone, intelligent commercial display, home Internet, AI x IoT service platform, innovation, etc.
 
 
 Why TCL?
 
 <ul>
 <li>
 Join a global leader in consumer electronics and technology innovation.
 </li>
 <li>
 Work in a dynamic, fast-paced environment with opportunities for growth and development.
 </li>
 <li>
 Competitive salary, benefits, and a flexible working culture.
 </li>
 <li>
 Collaborative team atmosphere with a focus on innovation and impact.
 </li>
 </ul>
 
 TCL adheres to the talent-driven strategy, and we look forward to your joining and taking your responsibilities to take our brand experience to the next level!
 
 
 
 
 
 
 Mid-East &amp; Africa Business Group (MEABG)
 
 
 
 Driving TCL's expansion across the Middle East and Africa, we're building an AI x IoT ecosystem around our smart display solutions and home appliance portfolio (air conditioners, refrigerators, washers), as well as smart devices. Our mission is to become the region's leading smart home solutions provider. MEABG employs 400+ professionals across nationalities. Operations span the Middle East and Africa through 5 subsidiaries: Pakistan, UAE (Dubai), Turkey, South Africa, and Morocco, as well as 4 regions: East Africa, North Africa, West Africa, Saudi Arabia
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Warehouse management
 
 </li>
 </ul>
 
 i, Supervise the warehouse supplier to implement warehouse operating standards, supervise daily operations including receiving, picking, packing and delivery, inbound and outbound process, strictly verify the quantity, specifications, and appearance of goods, and eliminate issues such as wrong shipment, missing shipment, and overshipment.
 
 
 ii,Monitor warehouse layout, storage, safety, fire prevention and site hygiene. Organize warehouse supplier for regular inventory checks, analyze inventory discrepancies and implement corrective actions.
 
 
 iii,Manage warehouse suppliers, regularly hold meetings with logistics suppliers to review KPI performance, summarize actual operations, optimize operational processes, propose improvement directions and requirement, and ensure closed-loop implementation.
 
 <ul>
 <li>
 
 Order processing and follow-up
 
 </li>
 </ul>
 
 i, Receive and verify customer orders, check product specifications, quantity, price, delivery date and address. Book delivery window with customer basing on the stock available information;
 
 
 ii, Issue shipping instructions to logistics and warehouse suppliers. Track the entire delivery process, including shipping and logistics progress, verify customer order receipt; Handle order changes, delivery delays, goods discrepancy, cargo damage, returns and exchanges. and customer complaints. Follow up issues until fully resolved.
 
 
 iii, Synchronize order status to customers and sales representatives;
 
 
 iv, Maintain the order information into the system and Complete the order process in the system to ensure timely completion of each node in the process.
 
 <ul>
 <li>
 
 Logistics control
 
 </li>
 </ul>
 
 i, Arrange local distribution and goods transfer, control logistics cost and delivery lead time. Plan transportation capacity reasonably, and control logistics timeliness and transportation costs.
 
 
 ii, Resolve issues such as cargo damage, shortage, delivery delay. Manage reverse logistics including returns, repairs and re-shipment.
 
 
 iii,Manage logistics suppliers, regularly hold meetings with them to review KPI performance, summarize actual operations, propose improvement directions, and ensure closed-loop implementation.
 
 
 iv, Maintain good communication with logistics partners and customers. Ensure full compliance with domestic trade and labor regulations. And timely update local policy, logistics market and warehouse operation
 
 <ul>
 <li>
 
 Follow up on warehouse and logistics fee reconciliation
 
 </li>
 </ul>
 
 Complete monthly/per order reconciliation of transactions, require suppliers to provide reconciliation details and invoices, verify reconciliation statements to ensure accuracy, and request payment process follow-up for payment.
 
 <ul>
 <li>
 
 Data statistics and reports
 
 </li>
 </ul>
 
 Establish order ledger, inventory ledger, warehouse fee and logistics cost ledger, and collect data on order quantity, delivery time, customer performance, etc. Regularly prepare reports and submit them to local management and domestic headquarters.
 
</div>

Supply Chain Supervisor– Egypt

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 We&rsquo;re looking for a Category Manager to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 
 <ul>
 <li>
 Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.
 </li>
 <li>
 Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.
 </li>
 <li>
 Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.
 </li>
 <li>
 Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.
 </li>
 <li>
 Reviewing and resolving any issues with local suppliers.
 </li>
 <li>
 Assortment:
 </li>
 <li>
 Ensuring cost efficiency across our consumers that meets their needs/wants.
 </li>
 <li>
 Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.
 </li>
 <li>
 Providing regional teams with information regarding products and quantities needed for international and regional contracts.
 </li>
 <li>
 Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.
 </li>
 <li>
 Price:
 </li>
 <li>
 Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.
 </li>
 <li>
 Collecting market prices and conducting country price audits.
 </li>
 <li>
 Promos:
 </li>
 <li>
 Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.
 </li>
 <li>
 Developing the country promotion calendar.
 </li>
 <li>
 Following up and ensuring effective execution of all activities required for each promotional event.
 </li>
 <li>
 Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 WHAT DID WE ORDER?
 
 
 
 <ul>
 <li>
 You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
 </li>
 <li>
 You have built teams and led cross-functional projects at scale.
 </li>
 <li>
 You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
 </li>
 <li>
 You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
 </li>
 <li>
 You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 You have excellent analytical and communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 </ul>
</div>

Category Manager

QuantumBlack, AI by McKinsey

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 You will work with clients across a wide range of sectors and industries, advising them on how to best leverage technology.
 
 
 You will drive architectural design, make key technology decisions, and employ agile methodologies to build and deliver the next generation of products for our clients at scale.
 
 
 You will also lead project workstreams, helping clients build their technical capabilities and foster a culture centered around engineering best practices, user-centricity, and Agile values.
 
 
 As a core member of the team, you will take on responsibilities that include driving architectural design and making strategic technology decisions to shape next-generation products for various internal teams, ensuring that we remain at the forefront of technological innovation. Additionally, you will be hands-on and co-creating solutions alongside our clients and their leadership, enabling you to grow into a recognized technology leader.
 
 
 You will be part of the Middle East McKinsey Tech &amp; AI team in Cairo. This group brings together the best of McKinsey&rsquo;s Tech &amp; AI capabilities to help our clients use digital technology to transform their businesses.
 
 
 Tech &amp; AI at McKinsey is our tech delivery people unit. A global team of software, data and cloud engineers, passionate designers, technology architects, product owners, and leading technologists. You will join a multidisciplinary community of developers, Agile coaches, designers, business strategists and experts. Together, we&rsquo;ll design and create industry shaping products and tools for our clients.
 
 
 Our office culture is casual and social, with an emphasis on education and innovation. You will have the freedom to try new ideas and experiment in your role and will be guaranteed significant dedicated time to tinker, create, continuously learn and share cool new stuff. We also have a strong emphasis in our teams on mentoring others enabling them to grow and learn.
 
 
 Changing the world requires us to sit with our clients at times, so some travel is expected while in this role.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate or master&rsquo;s degree; or equivalent experience
 </li>
 <li>
 7+ years of experience in software development, with significant full-stack web application development experience strongly preferred
 </li>
 <li>
 Demonstrated knowledge and hands-on experience across the full application stack with some of the following languages/frameworks: JavaScript, TypeScript, React, Angular, Vue, jQuery, Java, Sprint, C#, .NET, Node.js, SQL, MySQL, SQL Server, MongoDB, cloud-native databases, AWS, Azure, GCP, Jenkins, Docker, Circle CI, Travis
 </li>
 <li>
 Experience leading in Agile teams, including coaching and modeling Agile mindsets as part of sprint ceremonies, work definition and building developer capabilities
 </li>
 <li>
 Experience working collaboratively with technical and non-technical team members and stakeholders including modeling and coaching others to use engineering best practices such as design patterns, customer-centric design, test-driven development, code refactoring, code review, and OWASP Top 10 security awareness
 </li>
 </ul>
</div>

Senior Software Engineer I - QuantumBlack, AI by McKinsey

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