sales engineer

ai engineer

it support field engineer

application engineer

it support

technical support engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution
 </li>
 <li>
 Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers
 </li>
 <li>
 Serve as the primary point of contact for customers, delivering professional assistance and support
 </li>
 <li>
 Accurately log all incidents and inquiries promptly and efficiently
 </li>
 <li>
 Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution
 </li>
 <li>
 Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives
 </li>
 <li>
 Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs
 </li>
 <li>
 Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution
 </li>
 <li>
 Document all troubleshooting and incident management activities systematically using ticketing systems
 </li>
 <li>
 Ensure timely resolution of incidents by escalating to appropriate experts and management as needed
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills to effectively engage with clients and internal teams
 </li>
 <li>
 Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
 </li>
 <li>
 Exceptional customer service skills to address client needs and ensure satisfaction
 </li>
 <li>
 Proficient problem-solving abilities to identify and resolve issues promptly
 </li>
 <li>
 Capability to perform effectively under pressure and manage challenging situations
 </li>
 <li>
 Strong multitasking skills to handle multiple tasks concurrently
 </li>
 <li>
 Fluency in English to communicate proficiently with diverse stakeholders
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

RSA Security

<div>
 RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
 
 
 For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
 
 
 Applies technical support expertise to resolve customer issues. Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness, and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database.
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Typically requires 0-2 years of related experience in a professional role with a Bachelor's degree; or equivalent experience. Fresh graduates are welcomed to apply.
 </li>
 <li>
 Ability to work independently.
 </li>
 <li>
 Customer focused.
 </li>
 <li>
 Exhibits confident behavior.
 </li>
 <li>
 Knowledge of job associated database/software/documentation.
 </li>
 <li>
 Ability to work in a high-pressure environment.
 </li>
 <li>
 One or more of the below skills is a huge plus: &Oslash; Basic knowledge of security fundamentals. &Oslash; Basic knowledge of Linux based servers, network protocols and web-based applications (Hands on Experience is a plus) &Oslash; Basic Database SQL knowledge. &Oslash; API knowledge is a plus
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 As a 24x7x365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 
 
 </li>
 </ul>
 RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
 
 
 If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at
 
 
 rsa.global.talent.acquisition@rsa.com
 
 
 . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
</div>

RSA - Technical Support Engineer 1

Power Lube

<div>
 
 
 Company Description
 
 
 
 
 
 
 Power Lube is an authorized distributor of ExxonMobil products in Egypt with over 34 years of experience in engine and industrial lubricants. We provide a full range of high-performance Mobil lubricants, and offer a range of lubricant-related services including oil monitoring, storage solutions, surveys and training. Our dedicated team of sales and technical support people offers solutions and ideas to solve many lubrication problems.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time on-site role for a Technical Sales Engineer at Power Lube. The Technical Sales Engineer will be responsible for providing technical support to customers, preparing and presenting proposals, and managing sales. Additionally, the Technical Sales Engineer will oversee product installations, provide training and assist in developing the company&rsquo;s sales strategy.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 Technical Sales and Technical Support skills
 
 
 Strong Communication and Sales Engineering skills
 
 
 Experience in Sales
 
 
 Excellent problem-solving and analytical skills
 
 
 Bachelor's degree in Engineering or equivalent field
 
 
 Experience with lubricants and industrial equipment is a plus
 
 
 
 
 
 
 Job Responsibilities and Activities:
 
 
 
 
 
 
 &bull; Manage the current customers
 
 
 &bull; Use of a pipeline process in order to track, develop and close new accounts.
 
 
 &bull; Maximizing the &ldquo;face to face&rdquo; time with the customers through sound time management skills
 
 
 &bull; Work together with the Sales Manager/Lube Engineer/Marketing resources to support the programs deployed in the market to effectively grow and maintain the higher value lubricant products and services.
 
 
 &bull; Support product and brand integrity requirements at customer locations
 
 
 &bull; Manage the Days of Sales Outstanding (DSO) and overdue with the customers and provide support for specific
 
 
 &bull; Account Receivables (AR) collection as required.
 
 
 &bull; Provide basic commercial &amp; technical service for customers.
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 &bull; Preferably a Bachelor&rsquo;s Degree (Mechanical, Mechatronics, Industrial, Petroleum, Petrochemicals or Chemical Engineering).
 
 
 &bull; Sales Experience or Industry experience (preferably).
 
 
 &bull; Excellent command of English (Verbal and Written).
 
 
 &bull; Working Knowledge of MS Office.
 
 
 &bull; Must own a car
 
 
 
 
 
 
 Job Benefits:
 
 
 
 
 
 
 &bull; Net Salary + Commission
 
 
 &bull; Car allowance
 
 
 &bull; Mobile allowance
 
 
 &bull; Medical and Social insurance
 
 
 
 
 
 
 Job Location:
 
 
 
 
 
 
 Plot NO.4 , Block 231 area B - C , Obour City.
 
 
 
 
 
 
 Working Hours:
 
 
 
 
 
 
 &bull; 9:00am &ndash; 5:00pm
 
 
 Interested candidates, kindly send your updated CV to
 
 
 info@powerlube.net
 
 
 and mention the job title in the subject line of your email
 
 
 
 
 <ul>
 <li>
 For more information please contact us 01212031114
 </li>
 </ul>
</div>

Technical Sales Engineer

IC-Systems

<div>
 
 Company Description
 
 
 
 IC Systems is a comprehensive provider of network solutions, encompassing expertise in both active and passive components of network infrastructure. With its three subsidiaries&mdash;IC Integration, IC Service, and IC Data Center&mdash;the company specializes in areas such as voice and video, security, routing, switching, surveillance, servers, cloud computing, UTP and fiber solutions, as well as data center preparation including ventilation systems, cooling, and fire safety. IC Systems is dedicated to offering deep knowledge and tailored solutions to enhance and maintain networks. For more information, visit us at Info@IC-Systems.net.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Cairo for a Presales LV (Low Voltage) Engineer. The Presales LV Engineer will provide technical analysis and support for clients, assist in solution design and integration efforts, prepare technical proposals, and collaborate with sales teams during the pre-sales process to address customer needs. The role involves engaging with customers, conducting technical presentations, and maintaining a deep understanding of low voltage systems and technologies.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Technical Support and a strong ability to resolve customer issues effectively
 </li>
 <li>
 Demonstrated expertise in Presales and Sales with a focus on understanding client requirements and delivering tailored solutions
 </li>
 <li>
 Knowledge of Integration processes, focusing on seamless connectivity and system functionality
 </li>
 <li>
 Proficiency in Security technologies, including access control systems, surveillance cameras, and network security
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Excellent communication and presentation abilities
 </li>
 <li>
 Relevant certifications or coursework in electrical or network engineering is a plus
 </li>
 </ul>
</div>

Presales LV Engineer

Oracle

<div>
 
 Job Description
 
 
 
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
 
 
 As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
 
 
 Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
 
 
 
 As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
 
 
 
 Career Level - IC3
 
 
 
 Responsibilities
 
 
 
 
 Who is Advanced Customer Services - OFS Oracle Functional Services?
 
 
 
 Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology , First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.
 
 
 Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management
 
 
 Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers&rsquo; operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).
 
 
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
 </li>
 <li>
 Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
 </li>
 <li>
 Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
 </li>
 <li>
 Good organizational skills. Able to develop a coherent plan of action that meets everyone&rsquo;s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
 </li>
 <li>
 Ability to persevere in the face of obstacles and ensure customer&rsquo;s success.
 </li>
 <li>
 Self starter, works well unsupervised or with limited supervision.
 </li>
 <li>
 Detail Oriented (Process orientation preferred)
 
 
 
 </li>
 </ul>
 
 Technical &amp; Analytical Skills (Required)
 
 
 
 <ul>
 <li>
 Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
 </li>
 <li>
 Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Global Human Resources Fusion Application Suites (HCM - SaaS) - Oracle EBusiness Suite
 
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 This position is for supporting Fusion Applications, particularly under the Oracle Human
 
 
 Resources (HCM - SaaS) (Core Human Resources , Onboarding , Benefits, Absence Management ,Workforce Modeling and Predictions, Oracle Strategic Workforce Planning, HR Help Desk, Work Life Solutions, Digital Assistance , Connections , experience Design Studio , Advanced HCM Controls , HCM journey ) :
 
 
 <ul>
 <li>
 Complete tasks efficiently and in a timely manner, Effectively communicate and drive project deliverables
 </li>
 <li>
 Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions
 </li>
 <li>
 Provide status and issue reports to the Project Manager/Client on a regular basis
 </li>
 <li>
 Basic Knowledge of Oracle Fusion Finance modules is preferred
 </li>
 <li>
 Support clients with the execution of test scripts
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A competitive salary with exciting benefits
 </li>
 <li>
 Flexible and remote working so you can do your best work
 </li>
 <li>
 Learning and development opportunities to advance your career
 </li>
 <li>
 An Employee Assistance Program to support your mental health
 </li>
 <li>
 Employee resource groups that champion our diverse communities
 </li>
 <li>
 Core benefits such as medical, life insurance, and access to retirement planning
 </li>
 <li>
 An inclusive culture that celebrates what makes you unique
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - IC3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Consultant for Oracle Fusion HCM - ACS-CSS

VIA University College

<div>
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 &middot; Client in 190+ countries
 
 
 
 &middot; 6000+ Engineers
 
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 
 
 
 
 
 &middot; Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 
 
 
 &middot; Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 
 
 
 &middot; Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 
 
 
 Requirements
 
 
 
 What You Need:
 
 
 
 
 
 
 &middot; Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 
 
 
 &middot; Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 
 
 
 &middot; Excellent customer service, communication, organization, multitasking, and documentation skills.
 
 
 
 &middot; Travel different sites for IT support
 
 
 
 &middot; Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
 
 
 
 
</div>

IT Support Field Engineer

Explore 1087+ Technical support engineer in Cairo this December. Find roles across top companies and apply now to boost your career.

1087 technical support engineer jobs IN Cairo

Technical Support Engineer

RSA - Technical Support Engineer 1

RSA - Technical Support Engineer 1

Technical Sales Engineer

Presales LV Engineer

Senior Consultant for Oracle Fusion HCM - ACS-CSS

IT Support Field Engineer