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technical support engineer

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

GB Corp

<div>
 
 The Technical Support Engineer (Automotive) provides advanced technical support to service centers, ensuring efficient diagnosis and resolution of complex automotive technical issues. They analyze technical problems, generate detailed reports, support the warranty team with technical investigations, and assist in technical training initiatives. The role also involves monitoring diagnostic tools, updating technical documentation, and contributing to continuous service improvement.
 
 
 
 
 <ul>
 <li>
 Assist service centers in diagnosing and resolving complex technical issues beyond the capability of workshop teams.
 </li>
 <li>
 Provide technical guidance and troubleshooting support to technicians and team leaders.
 </li>
 <li>
 Analyze technical failures, document findings, and issue detailed reports to the Technical Support Manager.
 </li>
 <li>
 Investigate quality-related issues and contribute to continuous product improvement initiatives.
 </li>
 <li>
 Work closely with the warranty department to assess sophisticated technical cases, approving resolutions from a technical standpoint.
 </li>
 <li>
 Ensure service center staff are updated with the latest diagnostic procedures and best practices.
 </li>
 <li>
 Support the implementation of new technical procedures and service guidelines.
 </li>
 <li>
 Monitor, maintain, and ensure proper usage of diagnostic scan tools and special tools at service centers.
 </li>
 <li>
 Participate in internal technical training programs and GB Academy initiatives.
 </li>
 <li>
 Collaborate with cross-functional teams, including Product Quality, Warranty, and Field Service teams, to enhance service efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering, Automotive Engineering, or a related field.
 </li>
 <li>
 2 to 5 years of experience in automotive technical support, diagnostics, or workshop engineering.
 </li>
 <li>
 Hands-on experience with automotive electrical and mechanical systems troubleshooting
 </li>
 <li>
 Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations
 </li>
 <li>
 Very good command of English (written and spoken).
 </li>
 <li>
 Strong problem-solving skills and ability to communicate technical concepts effectively.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer (Automotive)

Interact Technology Solutions

<div>
 As a Technical Support Engineer, you will provide hands-on support and guidance across project lifecycles &mdash; from presales technical input and solution design, to installation, testing, and after-sales service. You will work closely with project managers, site engineers, and clients to ensure systems are delivered to specification, resolve technical issues, and maintain high standards of service.
 
 
 
 
 Job Description
 
 
 
 
 
 &middot; Provide technical support for installation, configuration, and maintenance of light current systems (CCTV, access control, fire alarm, UPS, intrusion systems, etc.).
 
 
 
 &middot; Assist project teams in system design, drawings review, and bill of quantity (BOQ) preparation.
 
 
 
 &middot; Conduct system testing, troubleshooting, and commissioning to ensure proper functionality.
 
 
 
 &middot; Respond to service requests and resolve technical issues in a timely manner.
 
 
 
 &middot; Provide technical guidance and training to internal teams and end-users.
 
 
 
 &middot; Support presales activities by preparing technical proposals and assisting in product selection.
 
 
 
 &middot; Coordinate with vendors/suppliers for product specifications, manuals, and technical updates.
 
 
 
 &middot; Document all technical support activities, incidents, and resolutions for knowledge base use.
 
 
 
 &middot; Ensure compliance with safety standards, project requirements, and quality benchmarks.
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical, Electronics, or Communications Engineering.
 
 </li>
 <li>
 2&ndash;4 years of experience in
 
 technical support or engineering
 
 within light current/low current systems.
 
 </li>
 <li>
 Hands-on experience with at least two of the following: CCTV, access control, fire alarm, UPS, audio-visual, or BMS.
 
 </li>
 <li>
 Strong knowledge of installation, configuration, and troubleshooting of light current systems.
 
 </li>
 <li>
 Familiarity with AutoCAD and MS Office tools.
 
 </li>
 <li>
 Understanding of networking fundamentals (IP addressing, switches, cabling).
 
 </li>
 <li>
 Knowledge of standards and regulations for low current systems.
 
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 
 </li>
 <li>
 Excellent communication and client-facing skills.
 
 </li>
 <li>
 Ability to work under pressure and in field/site environments.
 
 </li>
 <li>
 Team-oriented with strong organizational skills.
 
 </li>
 <li>
 Flexibility to work extended hours when required.
 
 
 
 </li>
 </ul>
</div>

Light Current Technical Support Engineer

DATAPATROL

<div>
 About the job
 
 
 
 
 
 
 
 System Engineer &ndash; Africa Region Location: Egypt (with focus on Africa region)
 
 
 About UsDataPatrol is a Next Generation Information and Data Security Solutions, specialized in completing the Data Security Journey and the current gaps in an evolved way.
 
 
 We offer innovative solutions that address unique challenges in data and information security.
 
 
 As a System Engineer at DataPatrol, you will play a pivotal role in our PreSales, PostSales, and support efforts. You will work closely with our sales and technical teams to understand client requirements, design DataPatrol solutions, and provide ongoing support to ensure customer satisfaction. This is a technical role that requires a deep understanding of cybersecurity technologies and a customer-centric approach.
 
 
 Key Responsibilities:
 
 
 1. PreSales Activities:
 
 
 &bull; Collaborate with the sales team to identify customer needs and technical requirements.
 
 
 &bull; Develop and present technical solutions and product demonstrations to potential clients and partners.
 
 
 &bull; Assist in creating detailed proposals, technical documentation, and BoQ's.
 
 
 &bull; Serve as a technical advisor during client meetings and presentations.
 
 
 2. PostSales Implementation:
 
 
 &bull; Lead the implementation of DataPatrol solution, including system setup, configuration, and integration.
 
 
 &bull; Work closely with clients to ensure successful deployment and provide technical guidance.
 
 
 &bull; Troubleshoot and resolve any technical issues that may arise during implementation.
 
 
 &bull; Conduct training sessions for clients to ensure effective use of our solutions.
 
 
 3. Customer Support:
 
 
 &bull; Serve as the primary point of contact for technical support inquiries from clients.
 
 
 &bull; Provide timely and effective resolution of technical issues and escalations.
 
 
 &bull; Collaborate with the support team to diagnose and troubleshoot complex problems.
 
 
 &bull; Maintain accurate records of support interactions and solutions.
 
 
 4. Continuous Learning:
 
 
 &bull; Stay up-to-date with the latest cybersecurity trends, threats, and technologies.
 
 
 &bull; Continuously enhance your technical expertise and knowledge of our product offerings.
 
 
 &bull; Share insights and best practices with the team to improve overall capabilities.
 
 
 Qualifications:&bull; Bachelor's degree in Computer Engineering, Information Technology, or a related field (or equivalent work experience).
 
 
 &bull; Proven experience in system engineering, preferably in the cybersecurity domain.
 
 
 &bull; Strong understanding of cybersecurity technologies, including Data and Information Security and Privacy, Windows Domain Controller and Active Directory, Microsoft Infrastructure, Virtualization Technologies, DataBase Server Management and installation, Windows Internet Information Services IIS.
 
 
 &bull; Excellent problem-solving and troubleshooting skills.
 
 
 &bull; Effective communication and presentation abilities.
 
 
 &bull; Ability to work collaboratively in a team and independently.
 
 
 &bull; Relevant certifications (e.g., CISSP, CompTIA Security+, Certified Ethical Hacker) are a plus.
 
</div>

System Engineer – Africa Region

Saint-Gobain Egypt Construction Products

<div>
 
 
 Role Overview:
 
 
 
 As a Specification Engineer within Saint-Gobain Gyproc, you will leverage your technical expertise to promote and specify gypsum-based solutions, including plasterboard systems, to architects, consultants, and contractors. Your role is pivotal in ensuring that Gyproc products are integrated into building designs, meeting both performance and regulatory standards.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Technical Consultation &amp; Specification Development:
 
 </li>
 <li>
 Engage with architects, engineers, and consultants to provide technical support and guidance on the selection and application of Gyproc products.
 </li>
 <li>
 Develop and present detailed specifications and technical documentation to support product integration into project designs.
 </li>
 <li>
 
 Project Support &amp; Coordination:
 
 </li>
 <li>
 Collaborate with project teams to ensure the correct application of Gyproc products, addressing any technical queries or challenges that arise during the design and construction phases.
 </li>
 <li>
 Assist in the preparation of tender documents and respond to requests for information (RFIs) related to product specifications.
 </li>
 <li>
 
 Training &amp; Knowledge Sharing:
 
 </li>
 <li>
 Conduct training sessions and seminars for clients and internal teams to enhance understanding of Gyproc products and their applications.
 </li>
 <li>
 Stay updated on industry trends, building codes, and regulations to provide accurate and current information to stakeholders.
 </li>
 <li>
 
 Relationship Management &amp; Business Development:
 
 </li>
 <li>
 Build and maintain strong relationships with key stakeholders, including architects, consultants, and contractors, to promote Gyproc products and solutions.
 </li>
 <li>
 Identify and pursue new business opportunities within the specified region.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering, Architecture, or a related field.
 </li>
 <li>
 3 to 5 years of experience in a specification or technical support role within the construction industry, preferably with gypsum or plasterboard products.
 </li>
 <li>
 Strong understanding of building codes, regulations, and industry standards.
 </li>
 <li>
 Proficiency in technical software and tools related to specification development.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to work collaboratively within cross-functional teams.
 </li>
 </ul>
 
 
</div>

Specification Sales

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 As a
 
 Customer Support Engineer
 
 at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta&rsquo;s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Deliver day-to-day technical support to Incorta&rsquo;s EMEA customers via phone, email, and other channels.
 </li>
 <li>
 Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
 </li>
 <li>
 Research and analyze incidents and service requests, developing effective and timely solutions.
 </li>
 <li>
 Contribute to and enrich Incorta&rsquo;s internal and external Knowledge Base and user community.
 </li>
 <li>
 Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
 </li>
 <li>
 Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
 </li>
 <li>
 Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
 </li>
 <li>
 3+ years of total technical experience, with at least 2 years in a customer support role.
 </li>
 <li>
 Excellent analytical and troubleshooting skills.
 </li>
 <li>
 Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
 </li>
 <li>
 Knowledge of SQL.
 </li>
 <li>
 Exceptional verbal and written communication skills in English.
 
 
 </li>
 </ul>
 
 NICE TO HAVE
 
 
 
 <ul>
 <li>
 Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
 </li>
 <li>
 Experience supporting analytics and BI software products.
 </li>
 <li>
 Knowledge of Oracle ERP (E-Business Suite).
 </li>
 <li>
 ITIL V3 Foundation or relevant technical certifications.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Support Engineer, EMEA

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Field Operations Engineer
 
 :
 
 
 
 
 
 
 Job purpose:
 
 
 
 Process tickets related to installation, replacement, pull-out and maintenance within assigned SLA and according to the guidelines across Gidea Egypt&rsquo;s G-POS (ECR)
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Receive and process tickets related to installation, replacement, pull-out and maintenance on G-POS (ECR)
 </li>
 <li>
 Ensure tickets are processed and completed within SLA
 </li>
 <li>
 Update ticket status on G-POS (ECR)
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Fresh grads are welcome to apply
 </li>
 <li>
 Track record of meeting SLAs
 </li>
 <li>
 Track record showing good technical fundamentals.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Field Operations Engineer
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Field Operations Engineer

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