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technical support engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code: 2024TECH-431
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

ZIWO

<div>
 📍 Location: Egypt (Hybrid) | 🕒 Type: Full-time | 💼 Department: Revenue | 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a proactive and technically skilled L1 Support Engineer to join our Infrastructure team in Egypt. In this role, you will be responsible for resolving software usage issues, troubleshooting technical problems, and ensuring client satisfaction&mdash;especially in VoIP and PBX telephony environments.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide chat and ticket-based support for client inquiries
 </li>
 <li>
 Diagnose customer issues using targeted questions and technical tools
 </li>
 <li>
 Conduct remote troubleshooting for software and network problems
 </li>
 <li>
 Escalate complex issues to Tier 2 Support as needed
 </li>
 <li>
 Resolve issues related to user setup, connectivity, and platform usage
 </li>
 <li>
 Record feedback and enhancement requests from clients
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Work flexible shifts to support client coverage across time zones
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Solid troubleshooting, multitasking, and time-management skills
 </li>
 <li>
 2-3 years of customer support experience.
 </li>
 <li>
 Clear communication and customer service orientation
 </li>
 <li>
 Fluent in English; Arabic is a plus
 
 
 </li>
 </ul>
 
 Additional Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 Networking: ping, traceroute, packet capture tools
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a high-growth SaaS company revolutionizing cloud communications
 </li>
 <li>
 Collaborative and inclusive team culture
 </li>
 <li>
 Opportunity to work with cutting-edge cloud and voice technologies
 </li>
 <li>
 Clear career progression and development paths
 </li>
 <li>
 Exposure to global markets and enterprise clients
 
 
 </li>
 </ul>
 ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

L1 Support Engineer

ITproposal

<div>
 
 About The Job Nutanix Engineer/ Networking IT Support Engineer
 
 
 
 
 Job Title:
 
 Nutanix Engineer/ Networking IT Support Engineer
 
 
 
 Location:
 
 ALL MAIN CITIES IN EGYPT (EG)
 
 
 
 Employment Type:
 
 Freelance (On-Call Basis)
 
 
 
 Priority:
 
 High (Immediate Hiring)
 
 
 
 Role Overview
 
 
 
 We are hiring a Nutanix Engineer/ Networking IT Support Engineer to support enterprise infrastructure environments across EGYPT (EG). This role requires flexibility for on-call support and the ability to work across regional time zones.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deploy and manage Nutanix HCI environments (AOS, AHV, Prism)
 </li>
 <li>
 Perform upgrades, patching, and lifecycle management
 </li>
 <li>
 Troubleshoot and resolve infrastructure issues
 </li>
 <li>
 Implement backup and disaster recovery solutions
 </li>
 <li>
 Provide on-call incident response support
 </li>
 <li>
 Work with global teams on cloud and infrastructure projects
 </li>
 <li>
 Maintain system documentation
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 5+ years in infrastructure or virtualization engineering
 </li>
 <li>
 Strong experience with Nutanix stack
 </li>
 <li>
 Knowledge of VMware or Hyper-V
 </li>
 <li>
 Networking fundamentals (TCP/IP, VLANs, DNS, DHCP)
 </li>
 <li>
 Experience with DR and backup tools
 </li>
 <li>
 Scripting (PowerShell/Python) is advantageous
 
 
 </li>
 </ul>
 
 Mandatory Requirement
 
 
 
 <ul>
 <li>
 Minimum 90% pass score on induction assessment
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Nutanix Certification (NCP or higher)
 </li>
 <li>
 Exposure to AWS, Azure, or GCP
 </li>
 <li>
 Automation tools knowledge (Ansible, Terraform)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication skills (Local language &amp; English preferred)
 </li>
 <li>
 Ability to handle critical incidents
 </li>
 <li>
 Team-oriented and proactive
 </li>
 </ul>
</div>

Nutanix Engineer/ Networking IT Support Engineer

BeyondTrust

<div>
 BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
 
 
 Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
 
 
 The Role
 
 
 As an Inside Solutions Engineer, you will collaborate with sales representatives and partners to showcase the value of BeyondTrust&rsquo;s products, services, and solutions. Acting as a technical specialist within the sales cycle, you will provide foundational support to highlight the capabilities of the BeyondTrust suite. This role is ideal for individuals looking to develop their technical expertise and customer-facing skills in a supportive, team-oriented environment.
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Assist with marketing campaigns, including webinars and product demonstrations.
 </li>
 <li>
 Support lead qualification by validating technical environments and understanding business problems.
 </li>
 <li>
 Contribute to RFP/RFI responses, ensuring accurate and timely submissions.
 </li>
 <li>
 Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs.
 </li>
 <li>
 Articulate the business value of BeyondTrust solutions to prospects and customers.
 </li>
 <li>
 Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition.
 </li>
 <li>
 Assist in developing written proposals to complement financial proposals for prospects.
 </li>
 <li>
 Play a key role in securing the technical win for opportunities by effectively presenting solutions and value.
 
 
 </li>
 </ul>
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories.
 </li>
 <li>
 Good understanding of common operating systems and network topologies.
 </li>
 <li>
 Familiarity with foundational security concepts and practices.
 </li>
 <li>
 Ability to assess technical requirements and recommend appropriate solutions.
 </li>
 <li>
 Strong collaboration skills and the ability to thrive in a team-selling environment.
 </li>
 <li>
 Comfortable delivering presentations to audiences of varying sizes.
 </li>
 <li>
 Security+, Network+, or equivalent industry certifications.
 
 
 </li>
 </ul>
 Nice To Have
 
 
 <ul>
 <li>
 Pre-sales experience is advantageous but not required.
 </li>
 <li>
 Basic working knowledge of Linux and Azure Active Directory.
 </li>
 <li>
 Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access).
 </li>
 <li>
 Security-focused qualifications or certifications are a plus.
 </li>
 <li>
 Experience with security solutions such as anti-malware, data protection, firewalls, and mobile/email/web security.
 
 
 </li>
 </ul>
 Better Together
 
 
 Diversity. Inclusion. They&rsquo;re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
 
 
 We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
 
 
 
 About Us
 
 
 
 BeyondTrust is the global identity security leader protecting Paths to Privilege&trade;. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
 
 
 BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
 
 
 Learn more at www.beyondtrust.com.
 
 
</div>

Inside Solutions Engineer- Remote

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