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technical support engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Leadership:
 </li>
 <li>
 Provide daily guidance and share knowledge within the team
 </li>
 <li>
 Monitor and manage team performance in technical and non-technical areas
 </li>
 <li>
 Lead and mentor the Service Desk team to ensure timely resolution of incidents and requests
 </li>
 <li>
 Ensure proper workload distribution and prioritize tasks
 </li>
 <li>
 Own and resolve complex and aging issues, leading improvement plans
 </li>
 <li>
 Oversee new employee induction and onboarding of new customers and services
 </li>
 <li>
 Lead technical training and skills development through regular sessions
 </li>
 <li>
 Process Improvement &amp; Performance Monitoring
 </li>
 <li>
 Monitor and improve service desk processes, ensuring adherence to SLAs and KPIs
 </li>
 <li>
 Analyze incident trends and recommend proactive solutions to prevent recurring issues
 </li>
 <li>
 Prepare monthly reports on service desk performance and customer satisfaction metrics
 </li>
 <li>
 Prepare weekly reports including major incidents, hot topics, and recurring issues with the customer
 </li>
 <li>
 Customer &amp; Stakeholder Engagement
 </li>
 <li>
 Attend customer and/or internal calls whenever needed
 </li>
 <li>
 Represent the service desk in regular service reviews with the account team and customer
 </li>
 <li>
 Engage in crisis management activities and post-crisis reviews when needed
 </li>
 <li>
 Act as the lead SPOC for selected customers, ensuring seamless communication and issue resolution
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent communication, interpersonal, and presentation skills
 </li>
 <li>
 Strong leadership and conflict resolution abilities
 </li>
 <li>
 Advanced problem-solving and analytical skills
 </li>
 <li>
 Demonstrates emotional intelligence and effective communication with team members and customers
 </li>
 <li>
 Ability to work independently and efficiently to meet deadlines
 </li>
 <li>
 Deep understanding of complex customer infrastructure and services offered
 </li>
 <li>
 Capable of working under pressure and managing multiple tasks simultaneously
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in telecommunication engineering or computer science
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Solid knowledge on the technologies supported by the team
 </li>
 <li>
 Solid knowledge of the ITIL framework and incident management procedures specifically within Orange Business
 </li>
 <li>
 Minimum of 1-year work experience in customer technical support or similar organizations within telecom or IT industry
 
 
 </li>
 </ul>
 
 About You
 
 
 
 we are committed to fostering a supportive and dynamic work environment where every team member can thrive.
 
 
 We promise to provide opportunities for professional growth, recognize and reward your contributions, and maintain a culture of integrity, collaboration, and innovation.Join us and be part of a company that values your skills, encourages your development, and supports your success every step of the way.
 
 
 You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Senior Technical Support Engineer

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Fluent in Portuguese (written and spoken) and proficient in English.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 </ul>
</div>

Technical Support Engineer (Portuguese Speaking)

eXtra (United Electronics Co.)

<div>
 
 
 Essential Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals.
 </li>
 <li>
 Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required.
 </li>
 <li>
 Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee Virus Scan, client etc.
 </li>
 <li>
 Provide 2nd layer support related to Advanced Troubleshooting.
 </li>
 <li>
 Analyze problems and develop creative solutions by research and vendor resources.
 </li>
 <li>
 Register, prioritize and follow up all tasks using IT ServiceDesk application.
 </li>
 <li>
 Follow standard IT ServiceDesk procedures to support users within the time specified to avoid SLA violations.
 </li>
 <li>
 Follow strictly and perform preventive maintenance tasks effectively as scheduled.
 </li>
 <li>
 Perform appropriate hardware and software upgrades.
 </li>
 <li>
 Monitor, analyze and report reliability and performance issues.
 </li>
 <li>
 Participate in different project tasks as assigned.
 </li>
 <li>
 Provide occasional after-hours and weekend support.
 </li>
 <li>
 Continuous working experience with similar Hardware and Software environment.
 </li>
 <li>
 Microsoft Operating Systems.
 </li>
 <li>
 Microsoft Office Suite.
 </li>
 <li>
 Hardware Installation/Troubleshooting.
 </li>
 <li>
 Software Installation/Troubleshooting.
 </li>
 <li>
 LAN/WLAN Troubleshooting.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduate (Masters/Bachelors in Computer Sciences/Engineering).
 </li>
 <li>
 Hardware Diploma (A+ or equivalent).
 </li>
 <li>
 Microsoft Certified Professional (MCP) preferred.
 </li>
 <li>
 Inter Connecting Cisco Devices (ICND) preferred.
 </li>
 </ul>
 
 
</div>

IT Technical Support Engineer

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code:
 
 202646082-056
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today&rsquo;s rapidly evolving market. At Archer, we don&rsquo;t just help organizations manage risk &mdash; we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com
 
 
 
 Role Purpose
 
 
 
 The Engineering Support Engineer acts as the
 
 technical bridge between customers and engineering teams
 
 , ensuring timely resolution of complex technical issues, improving product reliability, and contributing to continuous service and process improvement. This role combines deep technical troubleshooting with strong communication and collaboration skills.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Technical Support &amp; Incident Resolution
 </li>
 <li>
 Investigate, troubleshoot, and resolve complex technical issues escalated from Customer Support or internal teams
 </li>
 <li>
 Analyze logs, configurations, APIs, and system behavior to identify root causes
 </li>
 <li>
 Provide workarounds, fixes, or recommendations while coordinating permanent solutions
 </li>
 <li>
 Own incidents end-to-end, from triage through resolution and post-incident follow-up
 </li>
 <li>
 Customer &amp; Stakeholder Communication
 </li>
 <li>
 Act as the technical voice of the customer internally
 </li>
 <li>
 Communicate clearly with customers on issue status, impact, and resolution steps
 </li>
 <li>
 Translate technical findings into clear, customer-friendly explanations
 </li>
 <li>
 Participate in critical customer calls when needed
 </li>
 <li>
 Collaboration with Engineering &amp; SaaS Teams
 </li>
 <li>
 Work closely with Engineering, Product, and SaaS teams to escalate bugs and enhancements
 </li>
 <li>
 Provide detailed bug reports including reproduction steps, logs, and impact analysis
 </li>
 <li>
 Support release validation, hotfix testing, and post-release monitoring
 </li>
 <li>
 Participate in cross-team knowledge-sharing sessions
 </li>
 <li>
 Documentation &amp; Knowledge Management
 </li>
 <li>
 Create and maintain technical documentation, runbooks, and troubleshooting guides
 </li>
 <li>
 Contribute to internal knowledge bases to reduce recurring issues
 </li>
 <li>
 Process &amp; Service Improvement
 </li>
 <li>
 Identify recurring issues and propose process, tooling, or automation improvements
 
 
 </li>
 </ul>
 Support improvements in incident response, escalation flows, and monitoring
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Support Engineer 3, Engineering

Motorola Solutions

<div>
 
 Company Overview
 
 
 
 At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
 
 
 
 Department Overview
 
 
 
 The Senior Pre-Sales System Engineer role is a front-line position that partners closely with the Motorola Solutions key account Managers as well as our customers. You will be responsible for delivering customer-driven, world-class, leading-edge, end-to-end solutions that rise to the challenges that our customers face.
 
 
 The Senior Pre-Sales System Engineer is the overall owner of the solutions&rsquo; technical design, incorporating products and services from both Motorola and third-party companies.
 
 
 The team concentrates on the following mission-critical communications technologies at various levels of complexity:
 
 
 <ul>
 <li>
 Public safety grade mobile voice and data networks
 </li>
 <li>
 Advanced mobile LMR and LTE devices
 </li>
 <li>
 Integrated command and control: Dispatch Consoles, Computer Aided Dispatch (CAD)
 </li>
 <li>
 Fixed and Mobile Video
 </li>
 <li>
 Intelligence-Led Public Safety: Real-time video and data analytics
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 The primary role of the Senior Pre-Sales System Engineer is to undertake high-level engineering tasks (such as High Level Designs, Detail Designs and System Architecture design) in support of major radio system opportunities
 
 
 
 Authorities
 
 
 
 The Senior Sales/System Engineer will be responsible for issuing technical solutions and designs during the tender phase and advising various Project teams during implementation.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical advice on specialist areas of radio communications systems (P25, Tetra, DMR, HF, MCPTX).
 </li>
 <li>
 Describe system performance, features, and architecture to consultants and customers.
 </li>
 <li>
 Technical architect and system designer responsible for new opportunities.
 </li>
 <li>
 System architecture design and dimensioning for Core sites, Radio/Remote sites and TX sites. Design and dimension systems to provide customer required features and performance criteria such as redundancy, grade of service (GoS) and link/path availability.
 </li>
 <li>
 Evaluate different Motorola technologies and determine the best fit for customer needs and budget (including the selection of third-party products for use in system solutions). Work with Sales to develop overall sales strategies based on the customer&rsquo;s requirements and resources.
 </li>
 <li>
 Formally present technical product information to customers, professional organisations, and consultant groups about Motorola products.
 </li>
 <li>
 Create and review system engineering deliverables (i.e. System Design Document, System Description Document, Bill of Materials, System Architecture Diagrams, Network Diagrams, Fleetmaps, Coverage Plots, Design and Capacity Calculations, and other High Level as well as Detail Design deliverables).
 </li>
 <li>
 Interface with product groups regarding solutions or new products. Use their understanding of systems to request new products, systems, and features from System Planning.
 </li>
 <li>
 Analyse radio traffic reports to ensure continued optimal use of the network facilities.
 </li>
 <li>
 Lialising with the radio planning team to conduct Radio Coverage and Capacity studies and produce coverage maps.
 </li>
 <li>
 Complete RF studies including coverage analysis, frequency reuse and interference analysis.
 </li>
 <li>
 Support the Project team in understanding system requirements and the development of solutions.
 </li>
 <li>
 Ensure that all aspects of the system design have been completed to a level that minimises Motorola&rsquo;s risk.
 </li>
 <li>
 Ensure an understanding of commercial conditions and appropriate responses to technical conditions.
 </li>
 <li>
 Ensure that all response recommendations made on behalf of Motorola will comply with all appropriate statutory regulations.
 </li>
 <li>
 Review all technical documentation.
 </li>
 <li>
 Produce factory &amp; field acceptance test procedure documentation.
 </li>
 <li>
 Knowledge management activities to explore and acquire knowledge in order to keep the level of technical expertise.
 </li>
 <li>
 Report the current status of work regularly.
 
 
 </li>
 </ul>
 Basic Requirements
 
 
 
 The Ideal Candidate Has The Following Skills And Capabilities
 
 
 
 <ul>
 <li>
 More than 7 years of involvement with a wide range of radio communications systems and Video security, including their design, specification and implementation.
 </li>
 <li>
 Technical Sales or customer relationship management experience
 </li>
 <li>
 Bachelor's/Master's Degree in Electrical, Wireless, Computer, or Network Engineering is preferred.
 </li>
 <li>
 A positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results.
 </li>
 <li>
 Strong written and oral communication skills with the ability to present complex topics to technical and non-technical audiences in English and Arabic.
 </li>
 <li>
 Ability to build strong relationships with internal and external stakeholders.
 </li>
 <li>
 Willingness to think out of the box and challenge the status quo
 </li>
 <li>
 Attention to detail and a flawless execution mindset.
 </li>
 <li>
 Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. Tetra, APCO P25, DMR, LTE, HF, MANET) is highly desirable.
 </li>
 <li>
 </li>
 <li>
 Strong general knowledge of border security and safe city solutions (including Fixed and Mobile video).
 </li>
 <li>
 Strong general knowledge of IP networking architecture, protocols and security is highly desirable.
 </li>
 <li>
 Knowledge of RF coverage predictions, traffic/capacity modelling, and related toolsets is an asset.
 
 
 </li>
 </ul>
 Travel Requirements
 
 
 Over 50%
 
 
 Relocation Provided
 
 
 None
 
 
 Position Type
 
 
 Experienced
 
 
 Referral Payment Plan
 
 
 Yes
 
 
 
 Company
 
 
 
 Motorola Solutions Egypt
 
 
 
 
 EEO Statement
 
 
 
 
 Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
 
 
 We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
</div>

Senior Pre-Sales System Engineer - MEA

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Field Operations Engineer
 
 :
 
 
 
 
 
 
 Job purpose:
 
 
 
 Process tickets related to installation, replacement, pull-out and maintenance within assigned SLA and according to the guidelines across Gidea Egypt&rsquo;s G-POS (ECR)
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Receive and process tickets related to installation, replacement, pull-out and maintenance on G-POS (ECR)
 </li>
 <li>
 Ensure tickets are processed and completed within SLA
 </li>
 <li>
 Update ticket status on G-POS (ECR)
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering.
 </li>
 <li>
 Fresh grads are welcome to apply
 </li>
 <li>
 Track record of meeting SLAs
 </li>
 <li>
 Track record showing good technical fundamentals.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Field Operations Engineer
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Field Operations Engineer

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