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technical support engineer

Trufla

<div>
 
 Think insurance is boring? Think again.
 
 
 
 Trufla is a multinational Canadian company and the first of its kind &ndash; we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API&rsquo;s, Trufla provides a 360&deg; digital strategy for brokerages and reimagines the way their customers interact with insurance.
 
 
 
 Trufla is leading a digital revolution
 
 that will transform the insurance industry! We&rsquo;re growing fast, and we&rsquo;re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.
 
 
 It&rsquo;s our goal for Trufla to be the
 
 BEST place to work
 
 . A great corporate culture is one of our top priorities.
 
 
 
 Main Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Health Insurance
 </li>
 <li>
 Gym Membership
 </li>
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 Flexible Working Hours
 </li>
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 Continuing Education Opportunities
 </li>
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 Work from home
 </li>
 <li>
 Team Building Activities
 </li>
 <li>
 Milestone celebrations &ndash; work anniversaries, birthday celebrations, etc.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 As a Software Support Engineer, you will be the first point of contact when our clients are having an issue with our products. This means you are a person who LOVES problem solving and working with others to ensure our clients get back on track when something goes wrong. We will rely heavily on you to share your observations related to client tickets and feedback, supporting our efforts to continually evolve our software to be the most client-friendly option available. You move past the problems by focusing on finding the solutions, and you thrive in a busy environment where quick decisions sometimes must be made.
 
 
 As a member of the Client Success team, you will work directly with our product teams; this includes a mix of developers, UX/UI, business analysts and our product owners. We like to think we are a fun group, so a sense of humor is always a benefit to bring to the table. In terms of technical knowledge, you need to have a solid foundation; we are willing to work with the right individual to grow their knowledge base to be truly successful in this role. Your long-term goal is likely focused on earning your way onto one of our product teams, this is the perfect role to learn our products and prove your skills.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Complete tasks related to onboarding new clients onto Trufla products
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 Track issues on JIRA from creation to resolution, within targeted time limits
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 Properly document and escalate issues that cannot be directly resolved by the Client Success team to the appropriate product team for action
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 Provide prompt and accurate feedback to customers collaborating with the Account Managers where needed
 </li>
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 Collaborate with internal resources to provide accurate solutions to customer issues
 </li>
 <li>
 Prioritize and manage open issues and log all activities related to resolving issues
 </li>
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 Act as the conduit for translating technical information and updates into language that clients can easily understand
 </li>
 <li>
 Synthesize client requests, needs and feelings into the technical requirements and documentation needed to resolve the issue being identified directly or in collaboration with the product teams
 </li>
 <li>
 Ask customers targeted questions to quickly understand the root of the problem via JIRA, email, or phone
 </li>
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 Follow up with clients to ensure their issue has been successfully solved to their satisfaction
 </li>
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 Maintain a positive and friendly relationships with clients
 </li>
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 Document technical knowledge and provide ideas to the product team for future enhancement.
 </li>
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 When possible, participate in product planning sessions to stay on top of ongoing product updates and new functionality and features that are being developed
 </li>
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 Research, diagnose, troubleshoot, and resolve technical issues as they come in from clients
 </li>
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 If the issue requires client tenant-specific data or code changes then the changes and resolution must be documented clearly on the ticket
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 If the issue is product wide then it must be reviewed, approved, and merged by the product team
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm
 </li>
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 Willing to shift regular work schedule to support clients in various time zones
 </li>
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 Proven track record managing client and internal relationships
 
 
 </li>
 </ul>
 
 Strong Understanding Of At Least Some Of The Following
 
 
 
 <ul>
 <li>
 MySQL &amp; Django
 </li>
 <li>
 HTML/CSS
 </li>
 <li>
 JavaScript
 </li>
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 Data processing
 </li>
 <li>
 React
 </li>
 <li>
 Linux Operating System
 </li>
 <li>
 Shell scripting
 
 
 </li>
 </ul>
 
 Familiarity With
 
 
 
 <ul>
 <li>
 JIRA
 </li>
 <li>
 AWS Cloud Services
 </li>
 <li>
 Apple Developer Program
 </li>
 <li>
 Google Play
 </li>
 <li>
 Docker Containers
 </li>
 <li>
 CI/CD (preferably Gitlab or GitHub)
 
 
 </li>
 </ul>
 
 Nice To Have / Willing To Learn
 
 
 
 <ul>
 <li>
 Python
 </li>
 <li>
 NodeJS
 </li>
 <li>
 Angular
 </li>
 <li>
 Git Version Control
 
 
 </li>
 </ul>
 
 Values &amp; Competencies
 
 
 
 <ul>
 <li>
 Critical thinker with strong attention to details
 </li>
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 Client centric thinking to ensure that our clients are always our top priority
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 Outstanding interpersonal and business communications skills, both verbal and written
 </li>
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 Flexible and adaptable with proven problem-solving ability
 </li>
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 High degree of professionalism and integrity
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 Exceptional organization and time management skills
 </li>
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 Works well within a team and independently and able to adjust to tight and changing deadlines
 </li>
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 Be curious and aware of new industry trends and tools that can be leveraged by Trufla and share thoughts with the team
 </li>
 <li>
 Open to receiving constructive feedback and willing to learn
 
 
 </li>
 </ul>
 
 Trufla is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.
 
 
 
 
 Do you think we match? Apply Now!
 
 
 
 If you have what it takes, apply to the job through the "Apply Now" button above.
 
 
 <ul>
 <li>
 After applying, complete your application by taking the required assessment below:
 
 
 </li>
 </ul>
 https://app.testgorilla.com/s/6tcpu6p3
</div>

Software Technical Support Engineer - Canadian time zone

AEROCONTACT

<div>
 Safran est un groupe international de haute technologie op&eacute;rant dans les domaines de l'a&eacute;ronautique (propulsion, &eacute;quipements et int&eacute;rieurs), de l'espace et de la d&eacute;fense. Sa mission : contribuer durablement &agrave; un monde plus s&ucirc;r, o&ugrave; le transport a&eacute;rien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implant&eacute; sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europ&eacute;en sur ses march&eacute;s. Safran est la 2&egrave;me entreprise du secteur a&eacute;ronautique et d&eacute;fense du classement &laquo; World's Best Companies 2024 &raquo; du magazine TIME. Safran Aircraft Engines con&ccedil;oit, produit et commercialise, seul ou en coop&eacute;ration, des moteurs a&eacute;ronautiques civils et militaires aux meilleurs niveaux de performance, fiabilit&eacute; et respect de l'environnement. La soci&eacute;t&eacute; est notamment, &agrave; travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers. * CFM International est une soci&eacute;t&eacute; commune 50/50 de Safran Aircraft Engines et GE Aerospace. Parce que nous sommes persuad&eacute;s que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunit&eacute;s d'emploi.
 
 
 Mission description
 
 
 Would you like to be as close as possible to the operational use of CFM products? The Field Service and Flight Ops department within the Civil Engines Customer Support organization brings together an international team of Field Service Engineers (FSE) deployed as close as possible to our customers' operations: airlines and engine repair shops. In an environment where our customers' flight activities are growing and constantly evolving, we need to adapt our local support to ensure a high level of customer satisfaction by providing each customer with the technical assistance required for optimized operation of their fleets. The FSE will be based in Cairo, Egypt, on a local Safran contract and will be responsible for supporting Egyptian customers operating CFM56 and LEAP engines, in collaboration with a second FSE also based in Cairo. The Field Service Engineer (FSE) is the Safran Aircraft Engines/CFM representative based close to the customer, providing technical support on CFM products in accordance with the signed contracts. After an initial training period in France (Montereau site near Paris) and/or at another customer location alongside an experienced FSE, the main missions will be to: Ensure 24/7 communication between the supported customers and the OEM (Original Equipment Manufacturer) and act as the primary CFM interface for the customer. Establish and maintain a professional, trust-based relationship with customers. Listen to the customer, understand their issues and propose solutions identified together with the customer team. Provide technical support, including recommendations to customers, assistance with resolving technical issues, and support in the use of technical documentation and existing tools. Actively contribute to the life of the Customer Team in coordination with the CSM (Customer Support Manager) or CPM (Customer Program Manager), fully supporting the team on the customer's site. Coordinate fleet plans and services under OEM responsibility (Lease Pool, Vendors, Training, EMOS interventions initiated by the OEM) for the customers. Report, together with the CSM or CPM, a shared view of customer satisfaction. Anticipate and alert the OEM to any imminent crisis Actively support sales campaigns (products and services) and promote Services, in line with the sales policy. Accurately record all operational data in the dedicated IT tools.
 
 
 To succeed in this role, solid knowledge and skills in turbofan engine operation as well as in the implementation of their maintenance procedures are a strong asset. Excellent interpersonal skills and a strong customer focus are essential, as interactions with Safran internal customer teams and customers worldwide are frequent and part of everyday work. Given the international environment of the company, our customers and the location of the position, you must have an excellent command of English. You are proactive, autonomous, enjoy customer-facing activities and are motivated by working in an international environment. Engineering degree level Minimum 5 years of experience in the aerospace industry
</div>

CFM Field Service Engineer  Cairo (Egypt) F/H - LE - ENGINEERING SUPPORT & SERVICES

Banque Misr

<div>
 
 
 Tasks, Duties and Responsibilities:
 
 
 <ul>
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 Participate in structured technical training and certification programs
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 Support day-to-day IT operations and project activities
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 Assist in system implementation, configuration, and testing
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 Provide first and second-level technical support
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 Work closely with senior engineers on infrastructure, applications, and security tasks
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 Document procedures, configurations, and knowledge articles
 </li>
 <li>
 Follow IT governance, risk, and security policies
 </li>
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 Continuously improve technical skills and knowledge
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or related field
 </li>
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 &bull;Master/ Certificate is preferred
 </li>
 <li>
 Banking experience is preferred
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 <li>
 From 3 to 6 years of experience in IT Security or Infrastructure Security
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 <li>
 &bull;Hands-on experience with:
 </li>
 </ul>
 
 &bull;Vulnerability scanning tools (Tenable, Nessus, etc.)
 
 
 &bull;Security hardening and patch management
 
 
 &bull;Security controls implementation
 
 
 &bull;Service accounts management
 
 
 
</div>

IT Production Support-IT Security

ATEXIS

<div>
 
 
 Field Service Representative (FSR) &ndash; C295
 
 
 
 The Field Service Representative (FSR) provides on-site technical and operational support to customers operating the
 
 C295 aircraft
 
 , ensuring high fleet availability, airworthiness, and customer satisfaction throughout the aircraft lifecycle.
 
 
 Location: Cairo, Egypt
 
 
 Starting date: March
 
 
 Contract Duration: 5 years, renewable each year
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary technical interface between the customer and the manufacturer for all
 
 C295-related matters
 
 .
 </li>
 <li>
 Provide
 
 on-site support
 
 during aircraft operation, maintenance, inspections, troubleshooting, and defect resolution.
 </li>
 <li>
 Support
 
 Line and Base Maintenance
 
 activities, including fault diagnosis, corrective actions, and coordination of repairs.
 </li>
 <li>
 Assist with
 
 aircraft entry into service
 
 , delivery, acceptance, and induction activities.
 </li>
 <li>
 Monitor fleet performance, reliability, and technical issues; propose corrective and preventive actions.
 </li>
 <li>
 Support and coordinate
 
 spares, repairs, and AOG
 
 situations to minimize aircraft downtime.
 </li>
 <li>
 Interface with Engineering, Supply Chain, and Program teams to ensure timely technical solutions.
 </li>
 <li>
 Support
 
 modifications, Service Bulletins, and Airworthiness Directives
 
 implementation.
 </li>
 <li>
 Assist during
 
 ground and flight tests
 
 , functional checks, and certification-related activities.
 </li>
 <li>
 Provide technical advice and guidance to customer maintenance and operations teams.
 </li>
 <li>
 Ensure compliance with
 
 airworthiness, safety, and quality standards
 
 .
 </li>
 <li>
 Prepare and maintain technical reports, event summaries, and customer communications.
 </li>
 </ul>
 
 
 Required Profile:
 
 
 <ul>
 <li>
 Strong background in
 
 aircraft systems
 
 , maintenance, and operational support.
 </li>
 <li>
 Proven experience with
 
 C295 aircraft
 
 or similar military transport platforms.
 </li>
 <li>
 Ability to work independently in operational environments, including deployed or overseas locations.
 </li>
 <li>
 Strong communication skills for interaction with customers, OEM engineering teams, and program stakeholders.
 </li>
 <li>
 High level of autonomy, adaptability, and problem-solving capability.
 </li>
 </ul>
 
 
 Typical Environment:
 
 
 <ul>
 <li>
 Customer bases, MRO facilities, and operational theaters.
 </li>
 <li>
 Possible international travel and deployment in demanding operational conditions.
 </li>
 </ul>
 
 
</div>

Field Service Representative

Sumerge

<div>
 
 Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Manage monitoring solution of all the involved layers.&nbsp;
 </li>
 <li>
 Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics
 </li>
 <li>
 Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.&nbsp;
 </li>
 <li>
 Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.&nbsp;
 </li>
 <li>
 Follow up on the financial status of the owned projects.&nbsp;
 </li>
 <li>
 Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members' roles.&nbsp;
 </li>
 <li>
 Identify training and development needs and coaches team members on achieving goals.&nbsp;
 </li>
 <li>
 Recruit and select high performers, develop talent, and recognize performance.&nbsp;
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree of Computer Science or Engineering or a related field
 </li>
 </ul>
 <ul>
 <li>
 9+ years of relevant experience&nbsp;
 </li>
 <li>
 3+ years of people management experience
 </li>
 </ul>
</div>

TechOps & Support Manager

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 In this role, you will take ownership of the administration, operation, and continuous optimization of our database environments and selected business applications. You will act as a technical interface between business units, IT teams, and external service providers.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 &middot; Administering and operating database servers with a strong focus on Microsoft SQL Server, both on-premises and in cloud environments
 
 
 &middot; Installing, monitoring, and ensuring the stable and secure operation of managed database systems
 
 
 &middot; Handling escalations and acting as a single point of contact for complex incidents and problems
 
 
 &middot; Advising internal and external customers on database architectures, backup strategies, disaster recovery, and high-availability solutions
 
 
 &middot; Coordinating requirements and changes between business departments, IT teams, and external service providers
 
 
 &middot; Creating and maintaining comprehensive technical documentation for created and modified databases
 
 
 &middot; Structuring, analyzing, and implementing requirements as well as performance and stability optimizations
 
 
 &middot; Supporting department-specific applications across 1st, 2nd, and, where required, 3rd level support
 
 
 &middot; Coordinating application vendors in productive environments
 
 
 &middot; Creating reports, analyses, and dashboards for monitoring, controlling, and management purposes
 
 
 &middot; Participating in on-call duties when required
 
 
 &middot; Taking on defined ITSM roles such as Incident Manager, Problem Manager, and Change Manager
 
 
 &middot; Ensuring strict compliance with information security requirements, confidentiality obligations, and all contractual and legal regulations
 
 
 
 
 
 
 Job Requirement:
 
 
 
 
 
 
 &middot; ITILv4 Foundation certification
 
 
 &middot; Broad and solid general IT knowledge across infrastructure, systems, and applications
 
 
 &middot; Strong hands-on experience with Microsoft SQL Server or comparable database systems
 
 
 &middot; Good knowledge of the Microsoft BI Stack (SSIS, SSRS, SSAS)
 
 
 &middot; Sound understanding of IT fundamentals such as hardware, software, and networking
 
 
 &middot; F
 
 luency in English is a must
 
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 
 
 &middot; MCSA certification for Microsoft SQL Server or equivalent certifications for other database systems
 
 
 &middot; Knowledge of cloud architectures, preferably with Microsoft Azure or AWS
 
</div>

Senior Database & Application Support Engineer

SWATX

<div>
 5+ years of experience working with Azure, AWS,
 
 
 Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS, EKS, OKE, Docker, and Kubernetes.
 
 
 Serverless: Expert knowledge of Azure Functions, AWS Lambda, OCI Functions, and event-driven architectures. Networking:
 
 
 Expert knowledge of Azure Virtual Network, AWS VPC, OCI Virtual Cloud Network, ExpressRoute, Direct Connect, and FastConnect.
 
 
 Experience leading technical projects and mentoring teams.
 
 
 Strong system design and architecture skills.
 
 
 Advanced troubleshooting and performance optimization capabilities.
 
 
 Experience working with enterprise customers.
 
 
 Bachelor's degree in Computer Science or related field.
 
 
 
 Requirements
 
 
 
 Professional-level cloud certification in at least one platform: MicrosoftAzure Solutions Architect Expert, AWS Solutions Architect Professional, or Oracle Cloud Infrastructure Certified Architect Professional
 
 
 Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
</div>

Senior Support Engineer-Public Cloud Azure (L3)

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