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technical support engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!
 
 
 
 Work Location: Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, Egypt
 
 Start Date: December 27th, 2025
 
 
 Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 
 </li>
 <li>
 6000+ Engineers
 
 </li>
 <li>
 200+ Enterprise Clients
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Install and maintain desktop hardware/software (Windows, Office 365)
 
 </li>
 <li>
 Troubleshoot issues via helpdesk ticketing systems
 
 </li>
 <li>
 Manage user accounts in Active Directory
 
 </li>
 <li>
 Support mobile devices (iOS/Android)
 
 </li>
 <li>
 Ensure security with anti-virus and encryption tools
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Fluent in English and Arabic with valid working permit in Egypt or Egptian ctizienship preferred
 
 </li>
 <li>
 CompTIA A+ or MCP certification preferred
 
 </li>
 <li>
 Experience with Windows, Active Directory, and hardware troubleshooting
 
 </li>
 <li>
 Strong problem-solving and customer service skills
 
 </li>
 <li>
 At leats 1 to 2 years of professional IT troubleshooting work expeirence
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 This is your opportunity to join a world-class IT organization and take your technical skills to the next level. Don't wait - apply today and start building your future with Excis!
 
 
 
</div>

Desktop Support Engineer L1 EG

Wanhua Chemical Group

<div>
 
 
 General Description
 
 
 
 Wanhua Chemical is a leading global operating chemical company based in China, ranking 16th among the world's chemical companies with a turnover of nearly $25 billion. The company's business involves the production and sales of many chemicals such as polyurethane, petrochemical, fine chemicals and so on.
 
 
 Wanhua is looking for a Financial Accountant in Istanbul, Turkey, to be responsible for the construction of the local financial system in Turkey and the subsequent financial operation.
 
 
 
 
 
 We are seeking a highly motivated and experienced Technical Engineer Representative to drive our growth in the Polyurethane Rigid Foam market for Appliance industry.
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 
 <ol>
 <li>
 Identify and develop new business opportunities with key accounts in the region.
 </li>
 <li>
 Provide expert on-site technical support and troubleshooting to clients.
 </li>
 <li>
 Build and maintain strong, long-lasting customer relationships.
 </li>
 <li>
 Serve as the key link between customers and our internal technical team.
 </li>
 </ol>
 
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 
 
 <ol>
 <li>
 Bachelor's degree or higher in Chemistry, Polymer Science, or a related field.
 </li>
 <li>
 Minimum of 5 years of technical experience within the Polyurethane (PU) appliance industry.
 </li>
 <li>
 Proven experience in a customer-facing technical support role.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Self-motivated with a results-driven approach.
 </li>
 <li>
 Ability to travel locally and globally (mainly in Africa) as required.
 </li>
 </ol>
</div>

Technical Engineer - Polyurethane (PU) Rigid Foam(PU) Flexible Foam

Infomineo

<div>
 
 About Us
 
 
 
 Infomineo is a fast-growing business insights provider, bringing Brainshoring to global clients across a range of services: Business research, Content Services, Graphic Design, and Data Analytics. Our clients include leading Consultancies, Fortune 500 companies, Governments, and NGOs. Infomineo counts 350+ employees spread across 5 offices covering EMEA and the Americas (Casablanca, Cairo, Dubai, Barcelona and Mexico City).
 
 
 
 About The Role
 
 
 
 We are seeking a proactive
 
 IT Engineer
 
 to join our team, focusing on
 
 DevOps and infrastructure support
 
 . In this role, you will play a crucial part in maintaining and enhancing our core IT infrastructure, while also assisting in the implementation of automation and cloud-native DevOps practices. This position is ideal for someone who is passionate about both system reliability and process automation, and who thrives on tackling a diverse range of technical challenges.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Infrastructure Management &amp; Support:
 </li>
 <ul>
 <li>
 Provide essential support for our on-premise and cloud-based infrastructure, including troubleshooting hardware, software, and network-related issues
 </li>
 <li>
 Maintain and manage network services, ensuring the reliability of wired and wireless connectivity
 </li>
 <li>
 Manage our windows Active Directory environment, including user and group configurations
 </li>
 <li>
 Support the implementation and management of virtual machines and containerization platforms for various projects
 </li>
 <li>
 Handle system requests initiated by users
 </li>
 </ul>
 <li>
 DevOps and Automation:
 </li>
 <ul>
 <li>
 Develop and maintain automation scripts (e.g., using Python and JavaScript) to streamline IT tasks and improve operational efficiency
 </li>
 <li>
 Assist in the setup and maintenance of continuous integration/continuous delivery (CI/CD) pipelines
 </li>
 <li>
 Collaborate with development teams to support software deployment and configuration management
 </li>
 <li>
 Utilize Docker for containerization and Kubernetes for container orchestration
 </li>
 <li>
 Manage application deployments using Helm charts and a GitOps approach with ArgoCD
 </li>
 </ul>
 <li>
 Cloud Infrastructure (GCP):
 </li>
 <ul>
 <li>
 Provision and manage cloud resources on Google Cloud Platform (GCP) using Terraform
 </li>
 <li>
 Gain experience with a variety of GCP services such as Compute Engine, Google Kubernetes Engine (GKE), Cloud Storage, and VPC
 </li>
 </ul>
 <li>
 Security and Compliance:
 </li>
 <ul>
 <li>
 Implement and enforce security measures to protect our infrastructure and data, in line with ISO27001:2022 guidelines
 </li>
 <li>
 Assist in security audits and contribute to our overall security posture
 
 
 </li>
 </ul>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Technical Skills &amp; Experience:
 </li>
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software/Network Engineering, or a related technical field
 </li>
 <li>
 1-3 years of experience in a systems administration or IT support role
 </li>
 <li>
 Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching)
 </li>
 <li>
 Proficiency in a scripting language (e.g., Python and JavaScript) for automation tasks
 </li>
 <li>
 Hands-on experience with at least one cloud platform, preferably Google Cloud Platform (GCP)
 </li>
 <li>
 Experience with Docker and Kubernetes
 </li>
 <li>
 Familiarity with Infrastructure as Code (IaC) tools like Terraform
 </li>
 <li>
 Basic knowledge of Helm and ArgoCD for application deployment is a plus
 </li>
 <li>
 Familiarity with server operating systems (Windows)
 </li>
 </ul>
 <li>
 Soft Skills:
 </li>
 <ul>
 <li>
 Excellent problem-solving and troubleshooting skills
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical staff
 </li>
 <li>
 Fluency in both Arabic and English is required; French is a plus
 
 
 </li>
 </ul>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A competitive salary
 </li>
 <li>
 A great working environment &amp; fast-track career trajectory
 </li>
 <li>
 A healthy work-life balance
 </li>
 <li>
 Health insurance benefits
 
 
 </li>
 </ul>
 
 What is it like to work at Infomineo?
 
 
 
 If you've spoken with someone who works at Infomineo, you've probably heard that our people are our most valuable asset. Our diverse team&mdash;across both professional experience and culture&mdash;is the company's greatest strength.
 
 
 By joining Infomineo, you'll have the opportunity to work alongside a talented, innovative, and global team of IT professionals who value problem-solving and technological creativity. You'll gain hands-on experience with cutting-edge tools, methodologies, and systems used in IT research and development. You'll have the chance to grow your career and expertise while collaborating on projects across various industries and regions. As a key member of the team, you'll contribute your ideas and skills, helping drive the company's technological advancements and supporting leading international institutions and companies with data, systems, and IT solutions that power key business decisions.
 
 
 
 Equal opportunity employee
 
 
 
 Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin, or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training, and job termination).
 
 
 If you believe you match our requirements and values, we would be happy to hear from you. Visit our website to learn more about us, our services, and our company culture.
</div>

IT - IT Engineer: DevOps and Infrastructure Support - Cairo

ELSEWEDY ELECTRIC

<div>
 
 
 About us:
 
 
 
 
 
 
 Elsewedy Electric: Powering Progress, Empowering People
 
 
 
 
 
 For over 80 years
 
 , Elsewedy Electr
 
 ic has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments. Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being. Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.
 
 
 
 
 
 This job opportunity is offere
 
 d by Elsewedy Electric Graduate Development Program
 
 The program is designed for Graduates with 0-2 years' of experience. The program offers various job rotations, mentorships, coaching &amp; trainings.
 
 2024 &amp; 2025
 
 Graduates are welcomed to apply
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide technical support to our client before the tender stage and in the pre-qualification stage.
 </li>
 <li>
 Receive tender documents from the sales team to review and check if they&rsquo;re related to the company's scope.
 </li>
 <li>
 Study the tender&rsquo;s package process and related technical specifications.
 </li>
 <li>
 Review the required tender items purchasing process with local and foreign purchasing teams and support them in the technical aspects.
 </li>
 <li>
 Prepare technical offers and related technical datasheets to submit to the sales team for pricing and close the tender envelope for the client&rsquo;s review.
 </li>
 <li>
 Receive technical clarification of the clients from the sales team and respond to it.
 </li>
 <li>
 Hold online meetings with clients to close any technical inquiries.
 </li>
 <li>
 Prepare detailed packing lists and technical documents for clients' approval.
 </li>
 <li>
 Check the client&rsquo;s comments and updated details if required.
 </li>
 <li>
 Communicate with the planning team regarding the current stock to prioritize it in the production process.
 </li>
 <li>
 Revise the document of approval until receiving the client&rsquo;s final confirmation to proceed with the order.
 </li>
 <li>
 Submit the final approved documents to the operation, planning, and purchasing team to proceed with manufacturing accordingly.
 </li>
 <li>
 Provide technical support for the quality team during our internal inspection.
 </li>
 <li>
 Provide technical support during the client&rsquo;s inspection in case of any technical comments from the client&rsquo;s side.
 </li>
 </ul>
 
 
 
 
 
 You're a great fit if you have:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in
 
 Electrical Power and Machines
 
 Engineering
 </li>
 <li>
 1-2 Years' of experience in the same field
 </li>
 <li>
 Fluent Written and Verbal English
 </li>
 <li>
 Advanced Microsoft Office (Excel and Access)
 </li>
 <li>
 Proficient in AutoCad is a must and Dialux is a plus
 </li>
 </ul>
 
 
</div>

Technical Office Engineer

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Project Overview
 
 
 
 The scope of this project includes providing comprehensive 1st and 2nd level IT support services. This includes, but is not limited to, helpdesk support, incident management, and system troubleshooting. The selected vendor will be expected to meet defined service levels, including response times, resolution times, and availability.
 
 
 
 Requirements
 
 
 
 
 Vendor Requirements Experience and Expertise:
 
 
 
 <ul>
 <li>
 Proven experience in providing IT support services to financial institutions
 </li>
 <li>
 Demonstrated ability to handle complex IT environments and provide high quality support
 
 
 </li>
 </ul>
 
 Technical Requirements:
 
 
 
 
 1st Level IT Support Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 1 year of experience in IT support roles
 </li>
 <li>
 Familiarity with banking software and systems
 </li>
 <li>
 Expertise in PC management, troubleshooting hardware and software issues
 </li>
 <li>
 knowledge of operating systems (Windows, Linux, etc.) and enterprise software
 </li>
 <li>
 Ability to provide remote and on-site support as needed
 
 
 </li>
 </ul>
 
 2nd Level IT Support Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in IT support roles
 </li>
 <li>
 Strong knowledge of operating systems (Windows, Linux, etc.) and enterprise software
 </li>
 <li>
 Proficiency in troubleshooting hardware and software issues
 </li>
 <li>
 Excellent communication skills and the ability to work under pressure
 </li>
 <li>
 Experience with IT service management tools and ticketing systems
 </li>
 <li>
 Ability to provide advanced technical support and escalate issues when necessary
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 User Account Management: Creating, modifying, and deleting user accounts and mailboxes
 </li>
 <li>
 Advanced Troubleshooting: Resolving complex issues that first-level support cannot handle, such as intricate email delivery problems, client connectivity issues, and performance bottlenecks
 </li>
 <li>
 Mailbox Recovery: Restoring deleted mailboxes or recovering specific emails from backups
 </li>
 <li>
 Mobile Device Management: Managing and troubleshooting issues related to mobile device access to Exchange, including configuring ActiveSync policies
 </li>
 <li>
 Transport Rules and Connectors: Creating and managing complex transport rules and connectors to control email flow and apply specific policies
 </li>
 <li>
 Certificate Management: Handling advanced certificate issues, including renewing and troubleshooting SSL certificates for secure communication
 </li>
 <li>
 Performance Monitoring: Using tools to monitor the performance of Exchange servers and taking corrective actions to resolve identified issues
 </li>
 <li>
 PowerShell Scripting: Writing and executing PowerShell scripts to automate repetitive tasks and manage Exchange more efficiently
 </li>
 <li>
 Distribution Groups: Creating and managing distribution groups and ensuring the correct users are included
 </li>
 <li>
 Mailbox Permissions: Assigning and managing permissions for mailboxes, such as granting access to shared mailboxes or calendars
 </li>
 </ul>
</div>

1st Level IT Support - 2nd Level IT Support

Alkan Construction & Communication Networks

<div>
 
 
 Purpose of the Job:
 
 
 
 To perform technical office mechanical functions, including preparing and reviewing workshop drawings, reviewing mechanical design drawings, conducting quantity surveying for all mechanical works, and preparing and submitting material submittals in compliance with project specifications and standards.
 
 
 
 Job Duties and Responsibilities:
 
 
 <ul>
 <li>
 Communicate effectively with clients and consultants to ensure technical alignment and timely approvals.
 </li>
 <li>
 Prepare and submit mechanical material submittals to consultants in accordance with project requirements.
 </li>
 <li>
 Review mechanical design drawings and specifications to ensure accuracy and constructability.
 </li>
 <li>
 Prepare detailed mechanical shop drawings and coordinate submissions for consultant approval.
 </li>
 <li>
 Review and revise subcontractor shop drawings, releases, and quantity take-offs.
 </li>
 <li>
 Coordinate and cooperate with the Supply Chain team regarding mechanical materials and subcontractor (SC) requirements to support project execution and schedules.
 </li>
 </ul>
 
 
</div>

Senior Technical Office Engineer

Intellias

<div>
 
 
 About US:
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a big plus
 
 </li>
 <li>
 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
 </li>
 <li>
 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
 </li>
 <li>
 
 Good understanding of SQL
 
 </li>
 <li>
 
 Experience with Postman
 
 </li>
 <li>
 
 Good understanding of HTTP Technologies
 
 </li>
 <li>
 
 Good TCP/IP knowledge
 
 </li>
 <li>
 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
 </li>
 <li>
 Experience with REST API
 </li>
 <li>
 Understanding of CI/CD process and implementation experience
 </li>
 <li>
 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
 </li>
 <li>
 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
 </li>
 <li>
 Strong communication skills, soft skills and stress-resistance is a must
 </li>
 <li>
 Good English level is required, both spoken and written (B2)
 </li>
 <li>
 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 **
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Experience working in large or enterprise-level organizations
 </li>
 <li>
 Familiarity with corporate processes, compliance rules, and structured communication channels
 </li>
 <li>
 Understanding of ITSM frameworks (e.g. ITIL) and adherence to Change, Incident, and Problem Management procedures
 </li>
 <li>
 Experience operating within environments that require strict documentation, traceability, and approval flows
 </li>
 <li>
 Ability to collaborate effectively across multiple teams and departments (e.g. Development, QA, Operations, Business stakeholders)
 </li>
 <li>
 Awareness of security, privacy, and governance standards typical for global companies
 </li>
 <li>
 Strong understanding of escalation paths, reporting lines, and responsibility segregation
 </li>
 <li>
 Ability to balance speed of issue resolution with compliance to organizational policies
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

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