technical support engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery&mdash;all while having the opportunity to grow your technical prowess.
 
 
 <ul>
 <li>
 Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
 </li>
 <li>
 Manage incidents and changes effectively while maintaining clear and professional communication with customers.
 </li>
 <li>
 Act as a professional first point of contact for customers and ensure consistency in service quality.
 </li>
 <li>
 Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
 </li>
 <li>
 Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
 </li>
 <li>
 Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
 </li>
 <li>
 Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
 </li>
 <li>
 Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
 </li>
 <li>
 English fluency is a must; proficiency in French is a considerable asset.
 </li>
 <li>
 The role requires adaptability and resilience in the face of technical challenges and client expectations.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English, along with knowledge of French, will set you apart.
 
 
 
 Your professional skills:
 
 
 
 <ul>
 <li>
 You have a strong willingness to learn and understand complex customer infrastructure and services.
 </li>
 <li>
 Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
 </li>
 <li>
 You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.
 </li>
 <li>
 You possess a foundational understanding of relevant networking technologies and solutions.
 </li>
 <li>
 Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.
 
 
 </li>
 </ul>
 
 Your soft skills:
 
 
 
 <ul>
 <li>
 You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.
 </li>
 <li>
 Your friendly demeanor and collaborative spirit promote a positive team environment.
 </li>
 <li>
 Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.
 </li>
 <li>
 You are goal-oriented and focused on delivering results while managing challenges.
 </li>
 <li>
 You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns.
 
 
 </li>
 </ul>
 At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

JOIN Solutions

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled Microsoft 365 IT Specialist to join our team. This role is pivotal in managing, enhancing, and developing our Microsoft 365 ecosystem, including SharePoint intranet and Teams, to ensure seamless usage for all company employees. The successful candidate will also be responsible for developing a helpdesk tool within M365, curating IT policies and procedures, conducting training sessions, enforcing IT policies, and maintaining a digital asset log of company assets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 SharePoint Intranet Management
 </li>
 <li>
 Microsoft Teams Management
 </li>
 <li>
 Helpdesk Tool Development
 </li>
 <li>
 IT Policy and Procedure
 </li>
 <li>
 Training and Support
 </li>
 <li>
 Digital Asset Management
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 </ul>
 
 
 
 
 
 Additional Key Responsibilities:
 
 
 <ul>
 <li>
 Onboarding New Employees.
 </li>
 <li>
 Offboarding Exiting Employees.
 </li>
 <li>
 Laptop and Digital Asset Control.
 </li>
 <li>
 Remote Employee Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 4 years of experience as a Technical Support Engineer / Cloud Support Engineer or similar role
 </li>
 <li>
 Proven experience managing and enhancing Microsoft 365 tools, specifically SharePoint and Teams.
 </li>
 <li>
 Experience in managing IT aspects of HR processes, including onboarding and offboarding employees.
 </li>
 <li>
 Experience in developing IT solutions within the Microsoft 365 platform , including custom helpdesk tools.
 </li>
 <li>
 Strong knowledge of IT policies, compliance, and governance.
 </li>
 <li>
 Proven ability to develop and enforce IT policies for both in office and remote work environments.
 </li>
 <li>
 Experience with digital asset management and inventory control.
 </li>
 <li>
 Ability to work collaboratively across teams and with all levels of management.
 </li>
 <li>
 Familiarity with software license management and IT asset tracking.
 </li>
 </ul>
</div>

Senior System Administrator

United Imaging Healthcare

<div>
 
 
 Customer Service Engineer
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ol>
 <li>
 Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
 </li>
 <li>
 Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
 </li>
 <li>
 Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
 </li>
 <li>
 Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
 </li>
 <li>
 Other tasks assigned by supervisors.
 </li>
 </ol>
 
 
 
 
 
 Qualification Requirements:
 
 
 <ol>
 <li>
 Technical associate&rsquo;s degree or above;
 </li>
 <li>
 Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
 </li>
 <li>
 Have the ability to find and troubleshoot faults in the field;
 </li>
 <li>
 Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
 </li>
 <li>
 A flexible approach to work, travel and unsociable hours;
 </li>
 <li>
 Valid driving license and good driving record.
 </li>
 </ol>
 
 
 
 
 
 Key Competences:
 
 
 <ol>
 <li>
 System installation
 </li>
 <li>
 System configuration and debugging
 </li>
 <li>
 Troubleshooting
 </li>
 <li>
 Replacement of spare parts
 </li>
 <li>
 On-site training
 </li>
 </ol>
</div>

Customer Service Specialist

Kaspersky

<div>
 
 
 Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 28 years.
 
 
 
 
 We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
 
 
 
 
 
 
 
 Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies.
 
 
 
 
 Together we protect the world from cyber threats.
 
 
 
 
 
 
 
 Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!
 
 
 
 
 
 
 We are looking for a
 
 Customer Success Engineer (CSE)
 
 in Egypt to look after our corporate customers from technical perspective.
 
 
 
 
 
 The CSE is responsible for building strong relationships with customer technical contacts, ensuring Kaspersky products are maintained and used effectively, and resolving product technical issues within service agreement obligations.
 
 
 
 
 
 Highly technical, the CSE maps technical capabilities to business needs, helps enterprise customers understand product features, and provides advice on operational best practices to improve the customer's security posture. They ensure successful implementation, upgrade, and usage of Kaspersky products.
 
 
 
 
 
 The CSE supports the Customer Success Account Manager (CSAM), Sales, and Pre-sales to achieve high customer satisfaction, retention, and additional purchases. Travel to customer sites and after-hour or weekend coverage may be required depending on customer needs.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Build and maintain good working relationships with assigned accounts, ensuring their satisfaction with Kaspersky support and products.
 </li>
 <li>
 Take initiative on technical skills, self-learning, and development toward obtaining Kaspersky certifications.
 </li>
 <li>
 Resolve, manage, escalate, and drive satisfactory resolution of customers&rsquo; technical support issues based on Kaspersky products and technologies.
 </li>
 <li>
 Communicate progress on a regular basis to stakeholders in customer and partner organizations for normal and escalated technical issues.
 </li>
 <li>
 Provide technical support to MSA / Customer Success customers.
 </li>
 <li>
 Ensure product technical problems are resolved or worked around rapidly within service agreement obligations.
 </li>
 <li>
 Apply systems analysis techniques and procedures, consulting with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products.
 </li>
 <li>
 Process technical support tickets in compliance with technical support workflows and processes.
 </li>
 <li>
 Proactively contribute to the enrichment of the Knowledge Base.
 </li>
 <li>
 Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients, including but not limited to implementation, training, configuration, migration, health checks, and project management.
 </li>
 <li>
 Guide MSA / Customer Success clients with implementation, upgrade, and usage of Kaspersky products in the customer&rsquo;s environment.
 </li>
 <li>
 Share technical and product information about Kaspersky products with enterprise customers.
 </li>
 <li>
 Deliver consultative-based knowledge transfer and documentation to Kaspersky clients.
 </li>
 <li>
 Facilitate and drive technical discussions relating to Kaspersky products with enterprise customers
 </li>
 <li>
 Travel to customer sites as required.
 </li>
 <li>
 Be available for after-hour or weekend coverage depending on customer needs.
 </li>
 <li>
 Act as the technical support representative in the home country, taking ownership for customer and partner support escalations, and driving issue resolution using established processes and procedures in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Main Requirements:
 
 
 
 
 
 
 
 
 Education &amp; Technical Certifications:
 
 
 
 
 
 
 <ul>
 <li>
 Completed degree or professional education in Information Technology, Information Systems, or Computer Science, and/or the following industry certifications or equivalent:
 </li>
 <li>
 CompTIA N+;
 </li>
 <li>
 CompTIA Security+;
 </li>
 <li>
 CompTIA Server+;
 </li>
 <li>
 MCP: Windows Server 2008+ and Windows 7+;
 </li>
 <li>
 RHCSA (Linux);
 </li>
 <li>
 ITIL Foundation.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience in L1/L2 customer support, professional services, or technical account management;
 </li>
 <li>
 Experience in IT Service Delivery, IT Project Delivery, or IT Security/Infrastructure Maintenance.
 </li>
 </ul>
 
 
 
 
 
 
 Required Communication Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Professional level phone communication skills;
 </li>
 <li>
 Professional written and verbal communication skills;
 </li>
 <li>
 Advanced interpersonal skills;
 </li>
 <li>
 Advanced negotiation skills;
 </li>
 <li>
 Ability to articulate issues clearly and communicate next steps with confidence.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Expertise:
 
 
 
 
 
 
 <ul>
 <li>
 Linux OS (Ubuntu, CentOS, other variants);
 </li>
 <li>
 Microsoft OS (Server 2019+ and Windows 10+) &ndash; Microsoft Certified is an advantage;
 </li>
 <li>
 Enterprise networking technologies (e.g., TCP/IP, DNS, firewall, Active Directory);
 </li>
 <li>
 Virtualization environments (VMware ESXi, Hyper-V);
 </li>
 <li>
 Troubleshooting skills, including the ability to analyze logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance);
 </li>
 <li>
 Kaspersky technical knowledge is required (certifications are highly desirable and expected to be obtained within the first 6&ndash;12 months).
 </li>
 </ul>
 
 
 
 
 
 
 Personal Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Analytical troubleshooting skills;
 </li>
 <li>
 Strong time management and prioritization skills;
 </li>
 <li>
 Sound decision-making ad critical thinking skills;
 </li>
 <li>
 Structured and process-oriented working style;
 </li>
 <li>
 Ability to demonstrate ownership of customer issues and actively drive issue resolution, root cause analysis, and remediation;
 </li>
 <li>
 Ability to work flexibly and according to on-duty hours;
 </li>
 <li>
 Travel readiness.
 </li>
 </ul>
 
 
 
 
 
 
 Languages:
 
 
 
 
 
 
 <ul>
 <li>
 Advanced English;
 </li>
 <li>
 Native local country language.
 </li>
 </ul>
 
 
 
 
 
 The hiring process for this position looks as follows:
 
 
 
 1) Resume review (1&ndash;3 business days)
 
 
 2) Introductory call with Recruiter (30 min)
 
 
 3) Interview with Hiring Manager (60 min
 
 
 4) Final interview (optional)
 
 
 5) Offer &amp; reference check
 
</div>

Customer Success Engineer

Siemens EDA (Siemens Digital Industries Software)

<div>
 Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years.
 
 
 The Siemens EDA Global Support team is looking for a talented
 
 Application
 
 
 Support
 
 
 Engineer
 
 for the Xpedition Enterprise tools suite, with an emphasis on EDM and data management. Building on EDA experience and system administration skills, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Proactively help customers quickly become productive with Xpedition EDM Design, EDM Library, and EDM Server.
 </li>
 <li>
 Help customers achieve project deadlines by providing support via phone, electronic means, or on-site.
 </li>
 <li>
 Engage with existing customers to understand and provide guidance for the implementation and maintenance of the Xpedition EDM Server and related design flow tools.
 </li>
 <li>
 Assist account teams with struggling customers to overcome challenges.
 </li>
 <li>
 Interface with customers and Electronic Board Systems engineering, providing feedback in both directions.
 </li>
 <li>
 Regularly participate in meetings and conference calls with customers, both internal and external.
 </li>
 <li>
 Work as part of the account team to develop solutions for customer issues and actively communicate these solutions to the customer.
 </li>
 <li>
 Capture knowledge for web-based support systems in the form of articles, white papers, and videos.
 </li>
 <li>
 Provide proactive customer feedback to product marketing and engineering to drive improvement and the future evolution of the product line.
 </li>
 <li>
 Provide first-line support for all tools in the Xpedition tool suite. Document software defects in our bug-tracking database and work closely with customers to log software enhancement requests.
 </li>
 <li>
 The position is located in Cairo, Egypt.
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 BS degree in Electronics, Software Engineering, or Electrical Engineering.
 </li>
 <li>
 Experience in the PCB design process, from schematic entry to layout/manufacturing.
 </li>
 <li>
 Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium, or similar.
 </li>
 <li>
 Self-motivated, with the ability to work independently yet collaboratively, and to thrive in a fast-paced and evolving technical environment.
 </li>
 <li>
 Ability to manage multiple tasks and customer issues concurrently.
 </li>
 <li>
 Strong project management and communication skills, both written and verbal.
 </li>
 <li>
 Willingness to travel to internal meetings and customer sites.
 </li>
 <li>
 Ability to learn and grow into different product areas as required.
 </li>
 <li>
 Good verbal, written, and interpersonal communication skills in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Detailed knowledge of ECAD library development and design data management; Siemens Xpedition Enterprise EDM preferred.
 
 
 </li>
 </ul>
 System administration experience, including:
 
 
 <ul>
 <li>
 Broad knowledge of basic networking technology
 </li>
 <li>
 LDAP/Active Directory
 </li>
 <li>
 SSL
 </li>
 <li>
 Kerberos
 </li>
 <li>
 Performance monitoring
 </li>
 <li>
 Virtualization
 </li>
 <li>
 Low-level application troubleshooting
 </li>
 <li>
 FlexLM Licensing
 </li>
 <li>
 Scripting (Linux shell, Windows batch file, PowerShell, or similar)
 </li>
 <li>
 Experience working with Oracle- or PostgreSQL-based data systems.
 </li>
 <li>
 Familiarity with scripting languages such as Python, VBScript, and C#.
 </li>
 <li>
 Prior customer-facing experience is a plus.
 
 
 </li>
 </ul>
 We&rsquo;re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme and generous holiday allowance.
 
 
 Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access and equal opportunity.
 
 
</div>

Application Support Engineer PCB/Data Management

talabat

<div>
 
 A Little Bit About Talabat
 
 
 
 talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day.
 
 
 We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries
 
 .
 
 
 
 
 Job Description
 
 
 
 
 Role summary
 
 
 
 We are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering, strong project management capabilities, and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems, excellent problem-solving abilities (Crisis Management), and a commitment to delivering "Gold Standard" solutions while actively mentoring junior engineers.
 
 
 
 The Following Experience Is Relevant To Us
 
 
 
 Strategic Leadership &amp; Mentorship
 
 
 <ul>
 <li>
 Team Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning, ensuring the team moves forward without deadlock.
 </li>
 <li>
 Project Management: Lead infrastructure projects (Site Launches, Hub expansions) from conception to completion, ensuring adherence to timelines, budgets, and resource coordination.
 </li>
 <li>
 Collaboration: Collaborate with cross-functional teams (Expansion, Operations, Logistics) to assess infrastructure needs and develop scalable, frugal solutions that support business growth across MENA.
 </li>
 <li>
 Talent Acquisition: Participate in the interview process for new engineers, raising the technical bar for the team.
 </li>
 <li>
 Tribe Alignment: Translate business goals into technical execution, explicitly driving the Tribe&rsquo;s KPIs (e.g., Speed to Launch, Uptime, SLA) to completion.
 
 
 </li>
 </ul>
 Advanced Technical Execution
 
 
 <ul>
 <li>
 Gold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design, implement, and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation, Zero-Trust Architecture, LAN/WAN, SD-WAN, CCTV&hellip; etc.) to meet business requirements, defining the configuration standards that the rest of the team follows with the support of L3 teams.
 </li>
 <li>
 Proactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g., bandwidth saturation, firewall policy conflicts), implementing preventive measures and automation scripts to ensure optimal performance.
 </li>
 <li>
 Emerging Tech: Stay abreast of industry trends (e.g., AI in CCTV, Zero-Touch Provisioning), recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.
 </li>
 <li>
 Crisis Management: Act as the primary technical escalation point for complex outages, utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.
 </li>
 <li>
 RFCs &amp; Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes, ensuring all designs are documented and reviewed before implementation.
 </li>
 <li>
 Innovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Core Networking: Extensive experience designing, implementing, and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP, BGP/OSPF, VLANs, and Subnetting.
 </li>
 <li>
 Security &amp; Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW, FortiManager, FortiAnalyzer) and SD-WAN architecture.
 </li>
 <li>
 Monitoring: Proficiency in installing and configuring monitoring tools (e.g., Prometheus &amp; Grafana) for network monitoring and performance analysis.
 </li>
 <li>
 Physical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations, AI analytics, and structured cabling standards for warehouses.
 </li>
 <li>
 Containarization &amp; Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.
 </li>
 <li>
 Automation: Familiarity with scripting (Python, Bash) and automation tools to drive operational efficiency.
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Communication: Excellent communication skills, with the ability to convey complex technical concepts (risks, trade-offs) to non-technical stakeholders (Ops Managers, City Managers).
 </li>
 <li>
 Mentorship: Proven leadership skills, with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.
 </li>
 <li>
 Adaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.
 </li>
 <li>
 Time Management: Effective prioritization skills, with the ability to manage multiple site launches simultaneously while shielding the team from burnout.
 
 
 </li>
 </ul>
 Business Skills
 
 
 <ul>
 <li>
 Strategic Alignment: Understanding of business processes (Quick Commerce/Logistics), with the ability to align infrastructure initiatives with strategic goals (e.g., "Speed to Launch").
 </li>
 <li>
 Frugality &amp; Budgeting: Proven track record of delivering projects on time and within budget, applying a frugal mindset to optimize costs without sacrificing quality.
 </li>
 <li>
 Risk Management: Ability to assess and mitigate risks (e.g., single points of failure in warehouse connectivity), making data-driven decisions to ensure project success.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s Degree in Information Technology, Computer Science, or Engineering.
 </li>
 <li>
 Experience: 6+ years of experience in Network Engineering or IT Infrastructure, with at least 2 years in a technical leadership or mentoring capacity.
 </li>
 <li>
 Certifications: Professional-level certifications (Fortinet NSE 7, CCNP Enterprise) are highly desirable.
 </li>
 <li>
 Technical Skills: Strong grasp of Automation, Virtualization, and Cloud concepts (AWS/Azure) beyond standard troubleshooting.
 </li>
 <li>
 ITIL: ITIL Strategist or Leader (V4)
 </li>
 </ul>
</div>

Senior Engineer - IT Operations

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