technical support engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 
 The ServiceNow Engineer
 
 is responsible for configuring, customizing, and optimizing the
 
 ServiceNow platform
 
 to support business objectives. This role ensures successful implementation of ServiceNow solutions across
 
 ITSM, HRSD, CSM, and SPM
 
 , focusing on
 
 configuration over coding
 
 while adhering to
 
 platform best practices and technical standards
 
 .
 
 
 
 The ServiceNow Engineer
 
 will work closely with
 
 business stakeholders, product managers, and developers
 
 to translate business requirements into functional and AI-enabled ServiceNow solutions. Additionally, this role will contribute to
 
 automation initiatives, AI adoption, platform enhancements, and process improvements
 
 to drive operational efficiency.
 
 
 This position reports to the
 
 ServiceNow Technical Lead
 
 and collaborates with
 
 Senior ServiceNow Engineer
 
 to enhance platform capabilities and ensure maintainability.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 ServiceNow Configuration &amp; Implementation
 
 
 &bull; Configure and customize ServiceNow applications to align with business processes and ITSM best practices.
 
 
 &bull; Implement Business Rules, UI Policies, Client Scripts, Flow Designer, and Workflows to enhance platform functionality.
 
 
 &bull; Support Service Catalog, Request Fulfillment, and CMDB maintenance, ensuring accurate and AI-ready data foundations for reliable outputs.
 
 
 &bull; Configure Now Assist (GenAI) capabilities to enhance user experience, automate workflows, and improve operational efficiency through AI-driven insights, conversational interfaces, and intelligent automation.
 
 
 &bull; Assist in integrating ServiceNow with enterprise systems using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Ensure solutions are scalable, maintainable, and compliant with IT governance and security policies.
 
 
 Technical Collaboration &amp; Support
 
 
 &bull; Work closely with business analysts and product managers to understand requirements and translate them into technical configurations.
 
 
 &bull; Collaborate with Senior Configuration Leaders and Developers to implement ServiceNow enhancements.
 
 
 &bull; Troubleshoot and resolve configuration-related issues, ensuring platform stability and performance.
 
 
 &bull; Assist in testing, validation, and deployment of ServiceNow updates and new functionalities.
 
 
 Process Optimization &amp; Automation
 
 
 &bull; Identify opportunities to streamline processes using Flow Designer, Business Rules, and Orchestration.
 
 
 &bull; Support data quality initiatives and maintain CMDB integrity to improve system reliability.
 
 
 &bull; Participate in ServiceNow upgrade testing, ensuring platform compatibility with new releases.
 
 
 Documentation &amp; Knowledge Sharing
 
 
 &bull; Maintain technical documentation, including configuration guides, test cases, and process workflows.
 
 
 &bull; Support user training and knowledge sharing to improve platform adoption.
 
 
 &bull; Contribute to internal best practices and governance documentation.
 
 
 Continuous Improvement &amp; Learning
 
 
 &bull; Stay updated with ServiceNow platform releases and industry trends, proactively identifying areas for enhancement.
 
 
 &bull; Work towards ServiceNow certifications and expand technical expertise.
 
 
 &bull; Engage in learning opportunities and technical mentoring from senior team members.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; 1-3 years of experience in ServiceNow configuration and implementation.
 
 
 &bull; Hands-on experience in ITSM and exposure to HRSD, CSM, or SPM is a plus.
 
 
 &bull; Familiarity with JavaScript, Glide API, Flow Designer, Business Rules, and Client Scripts.
 
 
 &bull; Understanding of ServiceNow integrations using REST/SOAP APIs and Integration Hub.
 
 
 &bull; Basic understanding or exposure to AI capabilities within ServiceNow (e.g., Now Assist, Virtual Agent, AI Search, MCP Integrations) is a plus
 
 
 &bull; ServiceNow Certified System Administrator (CSA) &amp; Certified Application Developer (CAD) certification.
 
 
 &bull; Exposure to Agile/Scrum methodologies and experience working in an enterprise environment.
 
 
 &bull; Basic experience with Performance Analytics, dashboards, and reporting in ServiceNow.
 
 
 &bull; Strong attention to detail, time management, and ability to work under deadlines.
 
 
 &bull; Excellent problem-solving and debugging skills.
 
 
 &bull; Excellent spoken and written English
 
 
 &bull; Communication, organizational and analytical skills
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

ServiceNow Engineer (GenAI)

Click Group

Join the Network Security Experts at Click ITS! Click ITS, a leading system integrator located in egypt, is expanding our elite network security department. we partner with industry giants including fortinet, palo alto networks, kaspersky, crowdstrike, nozomi networks, tenable, and thales to deliver comprehensive security solutions across various layers such as Ngfw, Sd-Wan, Edr, Xdr, Ot security, data protection, mfa, and soc. we are currently looking for passionate and driven professionals to join our dynamic team in the following roles:Position: Pre-Sales Security Engineer We are seeking a technical and customer-facing Pre-Sales Engineer to bridge the gap between our clients' business needs and our advanced security solutions.Key Responsibilities:<ul><li>Collaborate with the sales team to understand customer requirements and design tailored security architecture.</li><li>Conduct technical presentations, product demonstrations, and Proof of Concepts (PoCs) for solutions involving Fortinet technologies , CrowdStrike, Tenable, Nozomi, and others.</li><li>Develop comprehensive technical proposals, bill of materials (BoM), and scope of work (SoW) documents.</li><li>Act as a trusted advisor to clients regarding their overall security posture (OT Security, MFA, Data Protection).</li><li>Stay updated on the latest cybersecurity trends and vendor updates to position Click ITS competitively.</li></ul>Qualifications:<ul><li>Proven experience in a Pre-Sales, Solutions Architecture, or Technical Consulting role within the cybersecurity domain.</li><li>Deep understanding of various security layers (NGFW, SD-WAN, SOC, EDR/XDR).</li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.</li><li>Strong relationship-building skills and a customer-centric mindset.</li><li>Relevant vendor certifications are highly desirable.</li></ul>Why Join Click ITS?· Work with the Best: Hands-on experience with cutting-edge technologies from top global vendors.· Career Growth: Continuous learning opportunities, training, and certification support.· Impactful Work: Protect critical infrastructures and enterprise networks against modern threats.· Dynamic Culture: Join a collaborative, innovative, and fast-paced team environment in Egypt.

Pre-Sales Security Engineer

Axis

<div>
 
 
 About Axis
 
 
 
 We believe financial services should be more accessible, that&rsquo;s why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in person. Axis empowers small businesses with simplified digital payments to compete &amp; grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt.
 
 
 
 
 
 
 About the role
 
 
 
 Axis is seeking a highly motivated and skilled Mid-Level Governance, Risk, and Compliance (GRC) Engineer to join our growing cybersecurity team. The GRC Engineer will play a crucial role in establishing, maintaining, and improving our GRC framework. You will be responsible for ensuring our adherence to relevant regulations, standards, and internal policies, as well as identifying and mitigating potential risks across the organization.
 
 
 
 
 
 
 You will..
 
 
 <ul>
 <li>
 Assist in the development, implementation, and maintenance of GRC policies, standards, and procedures.
 </li>
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 Conduct risk assessments to identify, analyze, and evaluate potential risks and vulnerabilities across various business functions and IT systems.
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 Support the monitoring of compliance with relevant laws, regulations (e.g., GDPR, PCI, ISO 27001, CIS, SOC2), and contractual obligations.
 </li>
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 Assist in the execution of internal and external audits, including gathering evidence, documenting findings, and tracking remediation efforts.
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 Contribute to the development and delivery of GRC awareness and training programs for employees.
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 Support the implementation and management of GRC tools and technologies.
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 Collaborate with cross-functional teams (e.g., IT, Legal, HR) to ensure alignment of GRC activities with business objectives.
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 Assist in the development of risk treatment and mitigation plans and track their implementation.
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 Prepare regular reports and dashboards on the status of GRC activities, risks, and compliance efforts for management review.
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 Stay up-to-date on the latest GRC trends, regulations, and best practices.
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 Participate in the development and execution of business continuity and disaster recovery plans.
 </li>
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 Assist with third-party risk management activities, including vendor assessments.
 </li>
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 Contribute to the development and maintenance of security metrics and KPIs.
 </li>
 </ul>
 
 
 
 
 
 You have..
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Cybersecurity, or a related field.
 </li>
 <li>
 2 - 3 years of experience in a GRC analyst, GRC engineer, information security analyst, IT auditor, or a related role.
 </li>
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 Solid understanding of GRC principles, frameworks (e.g., PCI, CIS, SOC2, NIST), and relevant regulations and standards.
 </li>
 <li>
 Experience in conducting risk assessments and identifying control weaknesses.
 </li>
 <li>
 Familiarity with audit processes and methodologies.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Relevant professional certifications such as CISA, CompTIA Security+, or equivalent is preferred.
 </li>
 <li>
 Knowledge of data privacy regulations (e.g., GDPR, CCPA).
 </li>
 </ul>
 
 
 
 
 
 Perks of working @ Axis
 
 
 <ul>
 <li>
 Hybrid working conditions.
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 <li>
 Medical Insurance for You and your family.
 </li>
 <li>
 Life Insurance.
 </li>
 <li>
 Gym subscription.
 </li>
 <li>
 Very competitive leave policy including extended Maternity and Paternity leaves.
 </li>
 </ul>
</div>

Cyber Security Engineer (GRC)

Telecom Egypt

<div>
 
 
 Job Summary
 
 
 
 As a Facilities Operations and Maintenance Engineer, you will be responsible for the day-to-day operation, maintenance, monitoring, and technical support of critical facility systems including HVAC, Elevators, Fire Alarm Systems, and UPS systems across Telecom Egypt facilities. The role includes front-office and back-office activities, vendor management, incident handling, preventive maintenance follow-up, and coordination with regional maintenance teams and contractors.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor HVAC, Elevator, Fire Alarm, and UPS systems to ensure service availability and operational continuity.
 </li>
 <li>
 Follow up preventive and corrective maintenance activities across assigned facilities.
 </li>
 <li>
 Coordinate with contractors and service providers to ensure compliance with maintenance schedules and SLAs.
 </li>
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 Investigate system alarms, incidents, and operational failures and identify root causes.
 </li>
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 Support emergency response activities related to critical facility systems.
 </li>
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 Review maintenance reports, inspection findings, and technical documentation.
 </li>
 <li>
 Ensure compliance with safety regulations, operational standards, and Telecom Egypt policies.
 </li>
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 Prepare operational dashboards, technical reports, escalation records, and performance analysis.
 </li>
 <li>
 Participate in testing, commissioning, and acceptance of new systems and upgrades.
 </li>
 <li>
 Support asset lifecycle management activities including replacement, refurbishment, and condition assessment.
 </li>
 <li>
 Coordinate with regional engineers, technicians, procurement teams, and facility stakeholders
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or equivalent.
 </li>
 <li>
 0&ndash;3 years of relevant experience in facilities maintenance, MEP systems, or building services.
 </li>
 <li>
 Good knowledge of HVAC systems, Fire Alarm Systems, UPS systems, and Elevators.
 </li>
 <li>
 Understanding of preventive maintenance, corrective maintenance, and troubleshooting methodologies.
 </li>
 <li>
 Knowledge of facility operation standards and safety requirements.
 </li>
 <li>
 Ability to work in front-office and back-office operational environments.
 </li>
 <li>
 Strong coordination, communication, and reporting skills.
 </li>
 <li>
 Proficiency in Microsoft Office applications
 </li>
 </ul>
 
 
 
</div>

Light Current Operations & Maintenance Engineer

<div>
 
 
 Department
 
 : Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location
 
 : Egypt, Cairo.
 
 
 Network Engineer will join the Network &amp; Communications Services Team, reporting to the Product Manager of the area. This role is responsible for designing, engineering, implementing, and operating secure, scalable network connectivity across cloud (Microsoft Azure), multi-cloud (Azure, AWS, Google), hybrid, on-premises (LAN, WAN, Wi-Fi, Perimeter firewalling, SASE), and remote access environments.
 
 
 The Network Engineer collaborates with Network Architects, Enterprise and Platform Architects, Cyber Security teams, service partners, and vendors to deploy, optimize, and support network solutions for business-critical workloads. The role requires hands-on engineering skills, strong on-prem and cloud networking expertise, and experience with automation to deliver reliable, standard-aligned network services.
 
 
 
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES
 
 
 
 &bull; Deploy and operate secure network connectivity across Azure, multi-cloud, hybrid, on-premises, and remote access environments
 
 
 &bull; Deploy and support Azure networking services including VNets, vWAN, Azure Firewall, NSGs, Load Balancers, Application Gateway, ExpressRoute, and VPN Gateways
 
 
 &bull; Implement and maintain resilient hybrid and multi-cloud connectivity (VPN, ExpressRoute, Direct Connect, SD-WAN, inter-cloud peering)
 
 
 &bull; Operate, maintain, and troubleshoot on-premises LAN/WAN infrastructure, including routing, switching, Wi-Fi, load balancing, network segmentation, perimeter firewalls, and SD-WAN environments
 
 
 &bull; Integrate Azure cloud networking with on-premises and data center environments
 
 
 &bull; Troubleshoot complex network issues and lead technical escalations with managed service providers and cloud vendors
 
 
 &bull; Monitor network performance, conduct capacity planning, and optimize cloud and on-prem network services
 
 
 &bull; Collaborate with Network Architecture and Cyber Security teams to ensure compliance with security, governance, and enterprise standards
 
 
 &bull; Develop and maintain infrastructure-as-code and automation using Terraform, Ansible, PowerShell, and Python
 
 
 &bull; Maintain technical documentation, network diagrams, and operational runbooks
 
 
 &bull; Involvement in medium-to-complex network integrations projects, requiring communication and entry-level project management skills
 
 
 &bull; Provide support for internal teams and coordinate activities with external vendors during medium and complex level troubleshooting cases
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS
 
 
 
 &bull; Bachelor&rsquo;s degree in computer science or equivalent hands-on experience.
 
 
 &bull; 3-4 years proven experience as a Network / Cloud Network Engineer with strong focus on Azure networking.
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert or equivalent certifications.
 
 
 &bull; Industry certifications from Cisco, Fortinet and Zscaler are considered as an advantage.
 
 
 &bull; Deep knowledge of Azure networking services including VNets, vWAN, ExpressRoute, VPN Gateway, Azure Firewall, NSGs, WAF, and hybrid connectivity models.
 
 
 &bull; Experience working in hybrid and multi-cloud environments; familiarity with AWS, Google Cloud Platform is an advantage.
 
 
 &bull; Strong understanding of enterprise networking technologies (routing, switching, WAN, Wi-Fi, load balancing, segmentation, SD-WAN).
 
 
 &bull; Strong understanding of network and application security principles, including Zero Trust, firewalls, IDS/IPS, and secure remote access.
 
 
 &bull; Working knowledge of network automation and infrastructure-as-code using Terraform, Ansible, PowerShell, and/or Python.
 
 
 &bull; Experience working in Agile / SAFe environments and collaborating with DevOps model.
 
 
 &bull; Strong troubleshooting skills in complex, distributed environments.
 
 
 &bull; Excellent communication and collaboration skills, including vendor and service-provider coordination.
 
 
 &bull; Fluent written and spoken English.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
 
 
</div>

Network Engineer

Flash

<div>
 We are looking for a motivated and curious Software Engineer Intern to join our team. This internship is designed for students or fresh graduates who are eager to learn, grow, and gain hands-on experience in a fast-paced environment.
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Passion for technology and software development
 </li>
 <li>
 Basic understanding of programming concepts
 </li>
 <li>
 Willingness to learn and continuously grow
 </li>
 <li>
 Good communication and teamwork skills
 </li>
 <li>
 Problem-solving mindset with attention to detail
 </li>
 <li>
 Preferably a Computer Science student or graduate
 
 
 </li>
 </ul>
 
 Why Intern With Us?
 
 
 
 <ul>
 <li>
 Hands-on experience working on real products and projects
 </li>
 <li>
 Exposure to the fast-paced fintech industry
 </li>
 <li>
 Mentorship and support from experienced team members
 </li>
 <li>
 Opportunity to develop both technical and professional skills
 
 
 </li>
 </ul>
 
 This is a 3-month internship running from mid-June to mid-September.
 
 
 
 Powered by JazzHR
 
 
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</div>

Software Engineer Intern

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