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technical support engineer

Capgemini

<div>
 
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 
 
 
 Job Description:
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 0 to 3 years of experience in a previous technical support role.
 </li>
 <li>
 Outstanding English communication, both verbal and non-verbal.
 </li>
 <li>
 Proficiency in an additional language (e.g., French, German) is an advantage.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 <li>
 Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
 </li>
 </ul>
</div>

Technical Support Engineer

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 Technical Support Engineer, Technical Support
 
 
 For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today&rsquo;s rapidly evolving market. At Archer, we don&rsquo;t just help organizations manage risk &mdash; we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at www.ArcherIRM.com
 
 
 
 Responsibilities
 
 
 
 The ideal candidate will create and update Archer training presentations, lab environments and lab guides for both instructor-led classes as well as courses designed for self-paced study. Attention to detail and an ability to clearly convey technical topics to a non-technical audience is a must. Principal duties and Responsibilities:
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skill.
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 </li>
 <li>
 Technical Skills.
 </li>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt or hold the required visa/permit. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
</div>

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

ELSEWEDY ELECTRIC

<div>
 
 
 
 About us:
 
 
 
 
 
 
 
 Elsewedy Electric: Powering Progress, Empowering People
 
 
 
 
 
 For over 80 years,
 
 Elsewedy Electric
 
 has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments.
 
 
 Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.
 
 
 Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.
 
 
 
 
 
 This job opportunity is offered by
 
 Elsewedy Electric Graduate Development Program.
 
 The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching &amp; trainings. 2024 &amp; 2025 Graduates are welcomed to apply.
 
 
 
 
 
 
 
 Professional Experience Required
 
 
 
 <ul>
 <li>
 Hands-on experience with ticketing systems (e.g., Azure, Jira, ServiceNow) and incident management processes.
 </li>
 <li>
 Exposure to smart metering, prepaid metering, or embedded device solutions is a strong advantage.
 </li>
 <li>
 Basic experience in issue classification and escalation procedures across software, hardware, and firmware.
 </li>
 <li>
 Familiarity with remote diagnostics, data validation, and system monitoring tools.
 </li>
 <li>
 Strong communication skills with the ability to guide customers through troubleshooting steps clearly and effectively.
 </li>
 <li>
 Serve as the first point of contact for customers to capture and understand technical issues via email or WhatsApp.
 </li>
 <li>
 Classify, log, and track incidents (software, hardware, firmware, connectivity, etc.) using the Azure ticketing system.
 </li>
 <li>
 Perform basic troubleshooting and resolve straightforward technical issues promptly.
 </li>
 <li>
 Escalate complex cases to Level 2 support (software/hardware) with complete diagnostic details.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 
 Academic Qualifications:
 
 Bachelor&rsquo;s degree in Electrical &amp; Machine Power Engineering, Mechatronics, Communication.
 </li>
 <li>
 
 Language Proficiency:
 
 Fluent in English (spoken and written)
 </li>
 <li>
 
 Years of Experience:
 
 0-2 Years of experience in the same field.
 </li>
 </ul>
 
 
</div>

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Provide technical point of contact for customers&rsquo; incidents.
 
 
 &Oslash; Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
 
 
 &Oslash; Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
 
 
 &Oslash; Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 
 
 &Oslash; Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
 
 
 &Oslash; Perform and own technical management escalations in line with company procedure and case excellence policy.
 
 
 &Oslash; Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative&Oslash; Ability to organize on spot calls with the customer and gather resources for such calls
 
 
 
 About You
 
 
 
 Skills / Qualifications:
 
 
 &Oslash; Excellent customer service skills
 
 
 &Oslash; Interpersonal and communication skills.
 
 
 &Oslash; Time management.
 
 
 &Oslash; Ability to work under pressure and deal with multiple tasks.
 
 
 &Oslash; Problem solving skills.
 
 
 &Oslash; Language skills French and english
 
 
 
 &iquest; Educational Background
 
 
 
 &Oslash; Bachelor of Science in Communications/Computer Engineering
 
 
 &Oslash; Cisco certificate (CCNA). (+)
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution
 </li>
 <li>
 Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers
 </li>
 <li>
 Serve as the primary point of contact for customers, delivering professional assistance and support
 </li>
 <li>
 Accurately log all incidents and inquiries promptly and efficiently
 </li>
 <li>
 Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution
 </li>
 <li>
 Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives
 </li>
 <li>
 Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs
 </li>
 <li>
 Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution
 </li>
 <li>
 Document all troubleshooting and incident management activities systematically using ticketing systems
 </li>
 <li>
 Ensure timely resolution of incidents by escalating to appropriate experts and management as needed
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills to effectively engage with clients and internal teams
 </li>
 <li>
 Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
 </li>
 <li>
 Exceptional customer service skills to address client needs and ensure satisfaction
 </li>
 <li>
 Proficient problem-solving abilities to identify and resolve issues promptly
 </li>
 <li>
 Capability to perform effectively under pressure and manage challenging situations
 </li>
 <li>
 Strong multitasking skills to handle multiple tasks concurrently
 </li>
 <li>
 Fluency in English to communicate proficiently with diverse stakeholders
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 As a
 
 Customer Support Engineer
 
 at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta&rsquo;s platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Deliver day-to-day technical support to Incorta&rsquo;s EMEA customers via phone, email, and other channels.
 </li>
 <li>
 Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
 </li>
 <li>
 Research and analyze incidents and service requests, developing effective and timely solutions.
 </li>
 <li>
 Contribute to and enrich Incorta&rsquo;s internal and external Knowledge Base and user community.
 </li>
 <li>
 Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
 </li>
 <li>
 Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
 </li>
 <li>
 Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, or a related field.
 </li>
 <li>
 3+ years of total technical experience, with at least 2 years in a customer support role.
 </li>
 <li>
 Excellent analytical and troubleshooting skills.
 </li>
 <li>
 Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
 </li>
 <li>
 Knowledge of SQL.
 </li>
 <li>
 Exceptional verbal and written communication skills in English.
 
 
 </li>
 </ul>
 
 NICE TO HAVE
 
 
 
 <ul>
 <li>
 Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
 </li>
 <li>
 Experience supporting analytics and BI software products.
 </li>
 <li>
 Knowledge of Oracle ERP (E-Business Suite).
 </li>
 <li>
 ITIL V3 Foundation or relevant technical certifications.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Support Engineer, EMEA

Explore 965+ Technical support engineer in Cairo this November. Find roles across top companies and apply now to boost your career.

965 technical support engineer jobs IN Cairo

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Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Customer Support Engineer, EMEA