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technical support engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 Technical Support Engineer
 
 
 Reports to: QA Lead
 
 
 
 
 
 About the role We're looking for a Technical Support Engineer to be the first line of defense for platform issues across Dwelleo's bilingual real estate marketplace. You'll triage incidents, perform root cause analysis, and work closely with frontend, backend, DevOps, and AI teams to resolve and prevent problems. This role suits someone who is hands-on, methodical, and genuinely fluent with modern AI tooling to accelerate investigation and resolution.
 
 
 
 
 
 Responsibilities
 
 
 Triage, reproduce, and resolve technical issues reported by internal teams and platform users.
 
 
 Perform structured Root Cause Analysis (RCA) on incidents, documenting findings and driving preventive fixes.
 
 
 Track, prioritize, and manage issues through Jira, maintaining clean ticket hygiene and clear status communication.
 
 
 Use GitHub to inspect code, reference commits/PRs, file detailed bug reports, and collaborate with developers on fixes.
 
 
 Understand the deployment process (staging &rarr; production) well enough to identify whether an issue is environmental, configuration-related, or a code defect.
 
 
 Monitor platform health and escalate critical issues per defined SLAs.
 
 
 Leverage AI tools and agents to speed up diagnosis, log analysis, documentation, and routine support workflows.
 
 
 Maintain and improve internal runbooks and troubleshooting documentation.
 
 
 Requirements
 
 
 Working knowledge of GitHub (branches, PRs, commit history, issue tracking).
 
 
 Hands-on experience with Jira for issue tracking and workflow management.
 
 
 Solid understanding of software deployment processes and release pipelines.
 
 
 Demonstrated ability to perform Root Cause Analysis and communicate findings clearly.
 
 
 High proficiency with AI tools and agents (e.g. LLM-based assistants, AI coding/debugging tools) used to investigate and resolve issues efficiently.
 
 
 Strong written and verbal communication; ability to translate technical detail for non-technical stakeholders.
 
 
 Comfortable reading logs and basic code to localize problems.
 
 
 
 
 
 Nice to have
 
 
 Familiarity with PHP/Laravel and/or TypeScript codebases.
 
 
 Exposure to PostgreSQL/MySQL, Redis, and API-based integrations.
 
 
 Arabic/English bilingual.
 
 
 
 
 
 
 
</div>

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

CSI Global

<div>
 
 Job Title:
 
 Junior Civil Engineer
 
 
 
 Reports To:
 
 Senior Civil Engineer / Engineering Manager
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 About CSI Global
 
 
 
 CSI Global is a multi-disciplinary engineering and contracting group delivering advanced
 
 electromechanical, building MEP systems, testing and commissioning, contracting, construction and project management solutions
 
 across the GCC, MENA and beyond. Through our group companies, we serve the power, utilities, and infrastructure sectors with full lifecycle capabilities&mdash;from tendering and design review to execution, commissioning, and handover. We combine engineering precision with commercial excellence to power progress across complex projects in the region.
 
 
 
 Position Overview
 
 
 
 The
 
 Junior Civil Engineer
 
 provides technical support to the civil engineering team in reviewing EPC contractor civil submittals, performing engineering calculations, and assisting in the preparation of review documents and reports for the solar PV and BESS program.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the review of EPC contractor civil drawings, foundation designs, and earthworks submittals.
 </li>
 <li>
 Perform basic civil and structural calculations under the supervision of the Senior Civil Engineer.
 </li>
 <li>
 Prepare review comment sheets and technical transmittals for civil engineering submittals.
 </li>
 <li>
 Maintain the civil engineering submittal register in coordination with the Document Controller.
 </li>
 <li>
 Support the Senior Civil Engineer in drafting technical reports and design review outputs.
 </li>
 <li>
 Research applicable civil codes, standards, and specifications for project requirements.
 </li>
 <li>
 Assist in preparing responses to onsite RFIs related to civil engineering matters.
 </li>
 <li>
 Participate in internal civil engineering coordination meetings and record action items.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering.
 </li>
 <li>
 2 to 5 years of civil engineering experience.
 </li>
 <li>
 Basic proficiency in AutoCAD and Civil 3D.
 </li>
 <li>
 Knowledge of structural and geotechnical engineering fundamentals.
 </li>
 <li>
 Good analytical skills and attention to detail.
 </li>
 <li>
 Good English written and verbal communication.
 </li>
 </ul>
</div>

Junior Civil Engineer

<div>
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Cloud Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
 </li>
 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
 </li>
 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
 </li>
 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
 </li>
 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
 </li>
 <li>
 Build sound relationships with partners and customers in support of sales objectives;
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
 </li>
 <li>
 Complete required pre-sales documentations in a quick and accurate manner
 </li>
 <li>
 Develop content, train and support partners and customers
 </li>
 <li>
 Respond to after-hours support queries during assigned rotations and escalate issues if needed
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience in implementation of Cloud (Azure/AWS).
 
 
 Must have a cloud certification.
 
 
</div>

Pre-Sales Engineer

sonnen Egypt

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 4758
 
 
 Join the energy revolution with #teamsonnen!
 
 
 At sonnen, we&rsquo;re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That&rsquo;s why we make our customers independent &ndash; not only from fossil fuels, but also from rising electricity costs.
 
 
 The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes &ndash; all developed and manufactured in Germany.
 
 
 As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
 
 
 In short: every day, we&rsquo;re working to shape the energy future. And we&rsquo;d be thrilled to have you join us!
 
 
 We are seeking a Data Engineer (m/f/d) to join our team and play a pivotal role in enabling our Business Intelligence and Data Science teams. As a Data Engineer, you will be responsible for maintaining and enhancing our AWS-based analytics platform, provisioning data from various sources, and enabling the development and stable operation of analytical solutions. We&rsquo;re looking for someone who shares our values, who isn&rsquo;t afraid to challenge existing processes, and who would like to work on innovative solutions in a fast-moving environment. If this sounds like you, then don&rsquo;t hesitate to get in touch.
 
 
 
 What you will do to help drive the energy transition:
 
 
 
 <ul>
 <li>
 (Senior) Define and design the architecture of our analytics platform, ensuring scalability, performance, and reliability.
 </li>
 <li>
 You design and build scalable data pipelines, ETL processes, and data lake and data warehousing solutions to support our analytics solutions.
 </li>
 <li>
 You develop and maintain data integration processes with a variety of structured and unstructured data sources.
 </li>
 <li>
 You implement, test, and maintain infrastructural components of sonnen&rsquo;s analytics platform and deploy and maintain data models.
 </li>
 <li>
 You implement data quality checks and monitoring mechanisms to ensure accuracy, completeness, and consistency of data.
 </li>
 <li>
 You define coding principles and support data scientists and analysts in implementing algorithms into operational solutions.
 </li>
 <li>
 Adhere to stringent quality assurance and documentation standards, utilizing version control and code repositories such as Gitlab.
 </li>
 <li>
 You stay up to date with emerging trends and technologies in data engineering and assess their potential applications to our business needs.
 </li>
 <li>
 (Senior) Share your knowledge by coaching/pair coding with more junior engineers.
 
 
 </li>
 </ul>
 
 What You Will Need On That Journey
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or a related technical field.
 </li>
 <li>
 +3 years of relevant employment experience in roles such as Data Scientist, Data Engineer, or Data Architect.
 </li>
 <li>
 +3 years of experience with ETL tools, Data Modeling, and Data Architecture.
 </li>
 <li>
 Experience with Big Data technologies such as Hadoop, Hive, and Spark.
 </li>
 <li>
 Ability to translate organizational goals into technical solutions.
 </li>
 <li>
 Experience with Infrastructure as Code (experience in Terraform and Ansible are a plus).
 </li>
 <li>
 Proficiency in Python, SQL, and NoSQL.
 </li>
 <li>
 Excellent communication and project management skills.
 
 
 </li>
 </ul>
 
 Stellensegment:
 
 Data Warehouse, Computer Science, Business Intelligence, Project Manager, Quality Assurance, Technology
</div>

Data Engineer (m/f/d)

Intellias

<div>
 
 
 Slack Migration Engineer
 
 
 
 
 
 
 
 About the Client
 
 
 
 Our client is one of the world's leading meal kit companies, delivering more than 120 million meals annually to over 4 million households across 14 countries and 3 continents. Their technology ecosystem powers a wide range of business-critical functions, including procurement tools, conversion rate optimization, live pricing systems, payment services, and upselling platforms.
 
 
 As part of a major enterprise initiative, the company is undertaking a migration of 10,000+ users from Slack Enterprise Select to Slack Enterprise+ and is seeking an experienced engineer to lead the technical workstream of this business-critical project.
 
 
 
 
 
 
 The Opportunity
 
 
 
 We are looking for a highly autonomous and technically strong engineer who can independently own the technical risk surface of the migration. This role requires making critical decisions around application compatibility, designing testing methodologies from scratch, creating operational runbooks, and bridging the gap between Slack's recommendations and the organization's need for operational certainty.
 
 
 You will be responsible for the technical workstream end-to-end, ensuring a seamless migration with minimal disruption to business operations.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Lead the technical risk assessment for Slack applications, workflows, integrations, and custom automations
 </li>
 <li>
 Evaluate app compatibility and provide clear migration readiness recommendations
 </li>
 <li>
 Design and execute migration testing strategies, including smoke tests and downtime scenario validation
 </li>
 <li>
 Develop comprehensive runbooks that can be executed under time-sensitive conditions
 </li>
 <li>
 Coordinate with app owners, workflow owners, internal stakeholders, and Slack Professional Services teams
 </li>
 <li>
 Translate Slack guidance into practical implementation plans while identifying risks and mitigation strategies
 </li>
 <li>
 Make informed technical decisions regarding:
 </li>
 <li>
 App compatibility classifications
 </li>
 <li>
 Testing methodologies
 </li>
 <li>
 Sandbox configurations
 </li>
 <li>
 Runbook content
 </li>
 <li>
 Vendor engagement and escalation approaches
 </li>
 <li>
 Ensure the migration is thoroughly tested, operationally sound, and minimizes business disruption
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Strong experience with JavaScript, TypeScript, and Python
 </li>
 <li>
 Deep understanding of Slack's platform architecture, including:
 </li>
 <li>
 Web API
 </li>
 <li>
 Events API
 </li>
 <li>
 RTM API
 </li>
 <li>
 Webhooks
 </li>
 <li>
 Workflows
 </li>
 <li>
 Bot tokens
 </li>
 <li>
 OAuth scopes
 </li>
 <li>
 Slack apps and legacy integrations
 </li>
 <li>
 Experience with enterprise-scale Slack administration or Slack application development
 </li>
 <li>
 Hands-on experience with AWS
 </li>
 <li>
 Ability to review, assess, and make risk-based decisions on custom application code across multiple languages and frameworks
 </li>
 <li>
 Experience designing testing methodologies independently, including validation of hard and soft downtime scenarios
 </li>
 </ul>
 
 
 
 
 
 Professional Skills
 
 
 <ul>
 <li>
 Strong operational discipline and experience creating detailed runbooks
 </li>
 <li>
 Ability to work independently and navigate ambiguity
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Proven ownership mindset and decision-making capability
 </li>
 <li>
 Upper-Intermediate English level or higher
 </li>
 </ul>
 
 Nice to Have
 
 <ul>
 <li>
 Experience leading enterprise SaaS platform migrations
 </li>
 <li>
 Familiarity with Slack Workflow Builder, Zapier, and custom workflow automation platforms
 </li>
 <li>
 Experience with SSO and SCIM provisioning in enterprise environments
 </li>
 <li>
 Background supporting operations, logistics, manufacturing, or food production environments
 </li>
 <li>
 Understanding of operationally critical workflows and their business impact
 </li>
 </ul>
 
 Why Join?
 
 <ul>
 <li>
 Own a high-visibility enterprise migration affecting 10,000+ users
 </li>
 <li>
 Work directly with global stakeholders and Slack Professional Services
 </li>
 <li>
 Solve complex technical and operational challenges at scale
 </li>
 <li>
 Make key architectural and risk-management decisions with significant business impact
 </li>
 <li>
 Join a technology-driven organization operating across multiple continents
 </li>
 </ul>
 
 
 
 
 If you enjoy owning complex migrations, making critical technical decisions, and working at enterprise scale, we'd love to hear from you.
 
</div>

Principal Full Stack Engineer (Slack Migration Engineer)

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170 technical support engineer jobs In Cairo

Technical Support Engineer

Technical Support Engineer

Technical Support Manager- VMware by Broadcom

Junior Civil Engineer

Pre-Sales Engineer

Data Engineer (m/f/d)

Principal Full Stack Engineer (Slack Migration Engineer)