sales engineer

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after sales engineer

technical support engineer

Schneider Electric

<div>
 
 As a
 
 Primary Technical Support Specialist
 
 , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:
 
 
 
 
 <ul>
 <li>
 
 Product Selection &amp; Compliance
 
 </li>
 <li>
 Recommend products that meet customer requirements and applications, including legacy cross-references.
 </li>
 <li>
 
 Customer Guidance
 
 </li>
 <li>
 Provide clear instructions for product operation and quick-start processes.
 </li>
 <li>
 
 Responsive Communication
 
 </li>
 <li>
 Address basic equipment-related requests promptly and accurately.
 </li>
 <li>
 
 Post-Sales Support
 
 </li>
 <li>
 Assist customers with installation and setup of products&amp; Provide remote troubleshooting to resolve technical issues efficiently.
 </li>
 <li>
 
 Promotional Engagement
 
 </li>
 <li>
 Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
 </li>
 <li>
 
 Customer-Centric Improvement
 
 </li>
 <li>
 Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
 </li>
 <li>
 
 Detailed Specifications
 
 </li>
 <li>
 Provide accurate product and pricing details to support informed decisions.
 </li>
 <li>
 
 Customer Satisfaction
 
 </li>
 <li>
 Enhance customer experience, measured quarterly through surveys and quality checks.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Sumerge

<div>
 
 Sumerge's Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailors proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Leverages support processes, systems, and tools to resolve a variety of technical problems
 </li>
 </ul>
 <ul>
 <li>
 Reaches clients either via phone, email or chat with an appropriate action plan
 </li>
 <li>
 Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc)
 </li>
 <li>
 Manages, prioritizes, and responds to cases within defined SLA's
 </li>
 <li>
 Provides prompt, efficient, detailed, customer-oriented service
 </li>
 <li>
 Creates and maintains problem resolution procedures
 </li>
 <li>
 Ensures all issues are properly logged
 </li>
 <li>
 Investigates application issues and customer-driven production problems
 </li>
 <li>
 Performs technical troubleshooting of issues, resolution and document the solution for issues
 </li>
 <li>
 Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications
 </li>
 <li>
 Works with development and engineering teams to design and refine processes, procedures, and delivery mechanisms
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-2 years of relevant experience
 </li>
 </ul>
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent education in a related discipline
 </li>
 </ul>
</div>

Associate TechOps & Support Engineer

Alstom

<div>
 Req ID: 494786
 
 
 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
 
 
 
 PURPOSE OF THE JOB
 
 
 
 <ul>
 <li>
 Troubleshooting of Alstom trains at customer site in order to ensure their availability.
 </li>
 <li>
 Provide technical expertise to subcontractors, warranty support team, project team members.
 
 
 </li>
 </ul>
 
 Main Responsabilities
 
 
 
 
 Key accountabilities:
 
 
 
 <ul>
 <li>
 Carry out Troubleshooting during PI period as well as Pre-warranty &amp; Commissioning (and Validation &amp; Certification if applicable), including investigation and repair.
 </li>
 <li>
 Carry out Fleet check activities and plan and conduct the normal preventive maintenance.
 </li>
 <li>
 Reports &amp; register any deviation (failure/event) in Failure Management data base including configuration data
 </li>
 <li>
 Support operation helpdesk
 </li>
 <li>
 Apply &amp; enforce Alstom &amp; customer EHS &amp; security rules and relevant PI processes on customer site
 </li>
 <li>
 Execute test &amp; trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
 </li>
 <li>
 Support Implementation Field Modifications (FM operator), if required
 </li>
 <li>
 Support specific technical investigations by Engineering or internal/external Suppliers
 </li>
 <li>
 Recommends preventative and corrective actions
 </li>
 <li>
 Instructs and directs operators in field modification and repairs
 </li>
 <li>
 Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
 </li>
 <li>
 Ensure good information flow about interventions &amp; operations within Troubleshooting to support shift transition,
 </li>
 <li>
 Lead Troubleshooter team.
 </li>
 <li>
 Lead Preventive maintenance team if needed.
 </li>
 <li>
 Conducts peer reviews of PI activities and provide technical leadership if requested
 </li>
 <li>
 Contribute to Return of Experience
 
 
 </li>
 </ul>
 
 Performance measurements:
 
 
 
 <ul>
 <li>
 Achievement of contractual availability (milestone) targets
 </li>
 <li>
 Characterization of K1S/K2/K3 issues on time (considering K1S &ndash; safety relevant issue, K2 &ndash; issue causing major passenger service disruption, K3 &ndash; issue having impact on service availability and product reliability)
 </li>
 <li>
 Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
 </li>
 <li>
 Availability of configuration update data
 </li>
 <li>
 Audit results (internal and external)
 </li>
 <li>
 Customer satisfaction of technical expertise
 </li>
 <li>
 Compliance with EHS rules and work-related processes
 
 
 </li>
 </ul>
 
 Main Required Competences
 
 
 
 
 Educational Requirements
 
 
 
 
 Mandatory:
 
 
 
 <ul>
 <li>
 Certified Electrical or Mechanical Engineer.
 </li>
 <li>
 Minimum IT knowledge
 </li>
 <li>
 Internal EHS training
 </li>
 <li>
 Railway and Rolling Stock knowledge is a must
 
 
 </li>
 </ul>
 
 Desirable:
 
 
 
 <ul>
 <li>
 High level of English language (read, written, spoken)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Mandatory:
 
 
 
 <ul>
 <li>
 Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (&gt; 10 years for Senior position)
 </li>
 <li>
 Field Experience (&gt; 10 years for Senior position)
 </li>
 <li>
 Pneumatic and electrical schematic diagrams understanding
 </li>
 <li>
 EHS knowledge and exposure
 </li>
 <li>
 Product knowledge
 </li>
 <li>
 Self-government
 
 
 </li>
 </ul>
 
 Desirable:
 
 
 
 <ul>
 <li>
 Railway Safety/Product liability
 </li>
 <li>
 Engineering knowledge
 </li>
 <li>
 Customer contact
 
 
 </li>
 </ul>
 
 Competencies &amp; Skills
 
 
 
 <ul>
 <li>
 Available to work at night, during weekends and on public holidays
 </li>
 <li>
 Adapt to new work conditions and new tools
 </li>
 <li>
 Rigorous &amp; team player
 </li>
 <li>
 Resilience, with an analytic way of thinking in order to solve subsystem failures
 </li>
 <li>
 Customer satisfaction and results orientated
 </li>
 <li>
 Able to communicate in an open and clear manner to the T&amp;C and Maintenance teams
 </li>
 <li>
 Ability to use new technologies and tools is an asset
 </li>
 <li>
 Able to prepare and carry out his work alone
 </li>
 <li>
 Able to work in cooperation with different stakeholders
 
 
 </li>
 </ul>
 You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
 
 
 
 Important to note
 
 
 
 As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.
 
 
 Job Type: Experienced
</div>

Rolling Stock Troubleshooter Engineer

Bosta

<div>
 Bosta is looking for highly energetic Fresh Software Support and Integration Engineers with great ability to learn and grow, and a huge appetite for technical challenges who are mainly interested in Technical Support and Software Testing.
 
 
 This is a rare opportunity for passionate engineers who want to kick start their careers in a great environment to join our outstanding engineering team.
 
 
 
 Company Overview:
 
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.
 
 
 
 About Our Engineering.
 
 
 
 Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.
 
 
 For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.
 
 
 As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.
 
 
 
 Here's what you'll be doing at Bosta:
 
 
 
 <ul>
 <li>
 To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience
 </li>
 <li>
 To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
 </li>
 <li>
 To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience &amp; finding Resolution or workarounds for repeated issues
 </li>
 <li>
 To Provide updated troubleshooting and self-help materials to the customers and internal departments
 </li>
 <li>
 To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp &amp; phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
 </li>
 <li>
 To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
 </li>
 <li>
 To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field
 </li>
 <li>
 minimum 3 years of experience in the same field
 </li>
 <li>
 Strong academic record
 </li>
 <li>
 Experience with open-source technologies is preferred
 </li>
 <li>
 Familiarity with JavaScript and both relational and non-relational databases is preferred
 </li>
 <li>
 Strong eagerness and willingness to learn
 </li>
 <li>
 Exceptional problem-solving skills
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior Software Support Engineer

Senior Presales Engineer

Atos

<div>
 
 About Atos Group
 
 
 
 Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. &euro; 10 billion, operating in 67 countries under two brands &mdash; Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
 
 
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 Role Description
 
 
 
 We are seeking a highly motivated and experienced Application Support to join our growing IT team. You will be responsible for providing exceptional technical support for a variety of applications. This position requires a good understanding of ITIL principles and best practices, coupled with deep technical expertise in troubleshooting and resolving complex application issues.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for a variety of enterprise applications.
 </li>
 <li>
 Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues, including performance bottlenecks, integration problems, and data integrity issues.
 </li>
 <li>
 Monitor application performance and proactively identify and address potential issues.
 </li>
 <li>
 Perform root cause analysis of incidents and implement preventative measures to minimize future occurrences.
 </li>
 <li>
 Develop and maintain documentation for team processes and procedures.
 </li>
 <li>
 Troubleshoot and diagnose application issues using established procedures.
 </li>
 <li>
 Participate in projects related to application upgrades, migrations, and implementations.
 </li>
 <li>
 Contribute to continuous improvement initiatives within the Application Support team.
 </li>
 <li>
 Participate in knowledge sharing sessions and contribute to the team's overall knowledge base.
 
 
 
 </li>
 </ul>
 
 Experience, Qualification And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (preferred).
 </li>
 <li>
 Minimum 2 years of experience in application support or a similar technical role.
 </li>
 <li>
 Good understanding of ITIL principles and their application to service management.
 </li>
 <li>
 Experience with specific ITIL processes (e.g., Incident Management, Problem Management, Service Level Management) a plus.
 </li>
 <li>
 Analytical and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Experience with a ticketing system (e.g., ServiceNow, Jira) is a plus.
 </li>
 <li>
 Proven experience troubleshooting and resolving application issues.
 </li>
 <li>
 Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus.
 </li>
 <li>
 Experience with scripting languages (PowerShell, Bash) is a plus.
 </li>
 <li>
 Understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus.
 </li>
 <li>
 Experience with OS Administration (Linux or Windows).
 </li>
 <li>
 Experience with Database technologies is preferred.
 </li>
 <li>
 Experience with CRM application is a plus.
 
 
 
 </li>
 </ul>
 
 Let&rsquo;s grow together.
 
</div>

APPLICATION ENGINEER

International Turnkey Systems - ITS

<div>
 
 We are seeking a highly skilled and dedicated Application Support Specialist to join our team supporting online banking systems. This role ensures the smooth operation, reliability, and performance of our online and mobile banking platforms. The ideal candidate will serve as the first line of support, with a strong background in troubleshooting technical issues, maintaining system integrity, and collaborating across teams to deliver exceptional service continuity and user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Carry out day to day IT Technical support, maintenance/upgrade, and administration on online bank&rsquo;s systems.
 </li>
 <li>
 Act as first line support to Troubleshoot, Monitoring, and identify any system related issues.
 </li>
 <li>
 Act as first line support to Investigate, Resolve and escalate any related online or mobile Apps functional and system issues.
 </li>
 <li>
 Maintain the systems to keep it up and running smoothly to ensure users get the maximum benefit from it.
 </li>
 <li>
 Deploy the new changes or updates or fixies on all level of the applications components.
 </li>
 <li>
 Be Familiarized with the network/hardware infrastructure within the bank, and all applications, and fully understand the interfaces and interdependencies
 </li>
 <li>
 Involve in the Release management activities with online banking and other applications.
 </li>
 <li>
 Support Business continuity tests for DR site.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or equivalent IT related.
 </li>
 <li>
 At least 5 years&rsquo; experience in supporting IT system.
 </li>
 <li>
 Knowledge of oracle administration WebLogic portal 11g
 </li>
 <li>
 Knowledge of oracle administration WebLogic 14c
 </li>
 <li>
 Knowledge of web servers IIS
 </li>
 <li>
 Knowledge of database oracle and MSSQL.
 </li>
 <li>
 Knowledge of Linux administration.
 </li>
 <li>
 Excellent communication and IT customer service skills
 </li>
 <li>
 Strong drive for continuous improvement.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
</div>

Application Support Specialist

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