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network engineer

technical support engineer

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Specialist Level 2 - VMware by Broadcom
 
 
 
 Job Description
 
 
 
 
 Our Story
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 Your job as a Technical Support Engineer providing support via email/telephone/remote sessions
 
 to our global customers
 
 . Working primarily on Broadcom technologies. You will
 
 deliver our range of technical support services
 
 and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
 
 
 <ul>
 <li>
 Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
 </li>
 <li>
 Replicate customer configurations as required to troubleshoot complex errors.
 </li>
 <li>
 Undertake to develop and maintain technical skills in selected products.
 </li>
 <li>
 Undertake training to achieve and maintain accreditation in selected products.
 </li>
 <li>
 Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
 </li>
 <li>
 Completely and accurately document all work activity in the customer support tracking system.
 </li>
 <li>
 Expanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud Director.
 </li>
 <li>
 Assisting Level 1 engineers with technical guidance and troubleshooting techniques
 </li>
 <li>
 Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
 </li>
 <li>
 Embrace the team&rsquo;s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
 </li>
 <li>
 Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 2-3 years of experience working in IT customer support or similar roles.
 </li>
 <li>
 Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
 </li>
 <li>
 Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
 </li>
 <li>
 Team player, able to solve problems and work effectively both within a team and individually as necessary.
 </li>
 <li>
 Flexibility to adapt to changing demands in a technical direct customer-facing role.
 </li>
 <li>
 A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
 </li>
 <li>
 Good understanding of vSphere, storage, networking, and troubleshooting techniques.
 </li>
 <li>
 Understanding of how virtual machines are created, cloned, and managed.
 </li>
 <li>
 Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
 </li>
 <li>
 Ability to analyze logs, identify patterns and resolve complex cases.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in busy technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Specialist Level 2 - VMware by Broadcom

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

ZainTECH

<div>
 The L1 Support Engineer is responsible for providing first-line technical support to customers and internal users by diagnosing and resolving basic technical issues related to networking, operating systems, applications, and cloud environments. The role serves as the initial point of contact for technical incidents and service requests, ensuring prompt resolution or escalation in line with defined service levels.
 
 
 Working within a structured support environment, the engineer collaborates closely with Level 2 and Level 3 teams to escalate complex issues while maintaining accurate documentation and ensuring a high standard of customer service. The role also contributes to maintaining system stability, improving knowledge sharing, and supporting continuous service improvement.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to customers through various channels, including phone, email, and ticketing system
 </li>
 <li>
 Diagnose and troubleshoot technical issues related to networking, Windows OS, mail clients, and applications
 </li>
 <li>
 Understand and handle basic networking concepts such as DNS, DHCP, Gateway, and VPN
 </li>
 <li>
 Utilize knowledge of subnetting to analyze and resolve network-related issues
 </li>
 <li>
 Demonstrate proficiency in domain concepts and Active Directory terminologies to support user accounts and access management
 </li>
 <li>
 Install, configure, and manage applications, ensuring seamless user experience
 </li>
 <li>
 Possess a basic understanding of cloud computing and familiarity with underlying physical infrastructure (cloud vs. on-premise computing)
 </li>
 <li>
 Utilize knowledge in VMware solutions, including vSphere and vCenter, to address customer queries effectively
 </li>
 <li>
 Display leadership skills in handling technically challenging customer situations, resolving issues efficiently and effectively
 </li>
 <li>
 Communicate clearly and professionally, both verbally and in written English, to interact with customers and gather relevant information
 </li>
 <li>
 Showcase excellent troubleshooting skills to identify root causes and provide timely solutions
 </li>
 <li>
 Collaborate with other teams, including L2/L3 support and development, to escalate and resolve complex issues
 </li>
 <li>
 Apply logical and critical thinking to analyze problems and propose innovative solutions
 </li>
 <li>
 Demonstrate a passion for technology and customer support, staying updated with the latest industry trends and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
 </li>
 <li>
 Proven experience in providing technical support and troubleshooting for networking, Windows OS, and applications
 </li>
 <li>
 Familiarity with basic cloud computing concepts and virtualization technologies (VMware)
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to work under pressure, prioritize tasks, and meet deadlines
 </li>
 </ul>
</div>

L1 Support Engineer

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 The
 
 ServiceNow ITOM Engineer
 
 is responsible for designing, implementing, and optimizing IT Operations Management (ITOM) solutions within the ServiceNow platform, ensuring seamless integration with Azure cloud and on-premise infrastructure. This role focuses on improving service visibility, automation, and operational efficiency by leveraging Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management capabilities.
 
 
 The
 
 ITOM Engineer
 
 collaborates with stakeholders, platform architects, and IT operations teams to enhance Configuration Management Database (CMDB) accuracy, automate IT operations, and drive service reliability improvements. This position reports to the ServiceNow Technical Lead and plays a critical role in advancing ITOM capabilities to support enterprise IT and cloud strategies.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 ITOM Solution Design &amp; Implementation
 
 
 
 &bull; Configure and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
 
 
 &bull; Design and maintain an accurate and high-quality CMDB, ensuring proper data integrity and relationship mapping.
 
 
 &bull; Integrate Azure cloud services (e.g., Azure VMs, Storage, Networking) with ServiceNow ITOM for real-time visibility and automation.
 
 
 &bull; Develop event correlation and monitoring solutions using ServiceNow Event Management, integrating with tools like Azure Monitor, Dynatrace, and other observability platforms.
 
 
 &bull; Implement Orchestration workflows to automate IT operations tasks, reducing manual efforts and improving operational efficiency.
 
 
 
 Technical Expertise &amp; Troubleshooting
 
 
 
 &bull; Analyze business and IT requirements, translating them into scalable ITOM solutions.
 
 
 &bull; Troubleshoot and resolve issues related to ITOM configurations, integrations, and CMDB.
 
 
 &bull; Ensure adherence to ServiceNow best practices, security standards, and compliance requirements.
 
 
 &bull; Optimize Service Mapping and Discovery schedules for performance and accuracy.
 
 
 
 Collaboration &amp; Stakeholder Engagement
 
 
 
 &bull; Work closely with infrastructure, cloud, and application teams to ensure seamless integration between ServiceNow ITOM and Azure cloud.
 
 
 &bull; Provide technical guidance and expertise to support teams using ServiceNow ITOM solutions.
 
 
 &bull; Assist service owners and ITSM teams in leveraging ITOM insights for improved incident, problem, and change management.
 
 
 
 Continuous Improvement &amp; Innovation
 
 
 
 &bull; Stay updated with ServiceNow releases, Azure cloud advancements, and ITOM best practices to continuously enhance the platform.
 
 
 &bull; Identify and implement automation opportunities to improve service reliability and reduce manual intervention.
 
 
 &bull; Contribute to ServiceNow platform governance, ensuring ITOM aligns with enterprise architecture and business objectives.
 
 
 
 Documentation &amp; Knowledge Sharing
 
 
 
 &bull; Maintain technical documentation, including CMDB models, ITOM configurations, workflows, and integration details.
 
 
 &bull; Conduct training sessions and knowledge sharing to enhance ITOM awareness across IT teams.
 
 
 &bull; Support audits and compliance activities, ensuring proper documentation of ITOM processes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; University Degree in computer science or equivalent.
 
 
 &bull; 3-5 years of experience in ServiceNow ITOM implementation and configuration.
 
 
 &bull; Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
 
 
 &bull; Strong understanding of Azure cloud services and their integration with ServiceNow ITOM.
 
 
 &bull; Proficiency in networking concepts, including IP addressing, DNS, firewalls, and load balancers.
 
 
 &bull; Experience with Windows and Linux system administration.
 
 
 &bull; Knowledge of SQL and database technologies for data processing within ServiceNow.
 
 
 &bull; Proficiency in scripting languages such as JavaScript, PowerShell, Python, or Bash for automation.
 
 
 &bull; Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
 
 
 &bull; Certified System Administrator (CSA) and ITOM Implementation Specialist certifications.
 
 
 &bull; Experience working in enterprise environments, with exposure to multi-cloud architectures.
 
 
 &bull; Understanding of CMDB data models, relationship mapping, and best practices.
 
 
 &bull; Experience integrating ServiceNow with Azure Monitor, Dynatrace, or other observability tools.
 
 
 &bull; Familiarity with ITIL processes, particularly Incident, Problem, and Change Management.
 
 
 &bull; Exposure to automation frameworks for cloud and IT operations.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

ServiceNow ITOM Engineer

talabat

<div>
 
 A Little Bit About Talabat
 
 
 
 talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day.
 
 
 We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries
 
 .
 
 
 
 
 Job Description
 
 
 
 
 Role summary
 
 
 
 We are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering, strong project management capabilities, and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems, excellent problem-solving abilities (Crisis Management), and a commitment to delivering "Gold Standard" solutions while actively mentoring junior engineers.
 
 
 
 The Following Experience Is Relevant To Us
 
 
 
 Strategic Leadership &amp; Mentorship
 
 
 <ul>
 <li>
 Team Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning, ensuring the team moves forward without deadlock.
 </li>
 <li>
 Project Management: Lead infrastructure projects (Site Launches, Hub expansions) from conception to completion, ensuring adherence to timelines, budgets, and resource coordination.
 </li>
 <li>
 Collaboration: Collaborate with cross-functional teams (Expansion, Operations, Logistics) to assess infrastructure needs and develop scalable, frugal solutions that support business growth across MENA.
 </li>
 <li>
 Talent Acquisition: Participate in the interview process for new engineers, raising the technical bar for the team.
 </li>
 <li>
 Tribe Alignment: Translate business goals into technical execution, explicitly driving the Tribe&rsquo;s KPIs (e.g., Speed to Launch, Uptime, SLA) to completion.
 
 
 </li>
 </ul>
 Advanced Technical Execution
 
 
 <ul>
 <li>
 Gold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design, implement, and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation, Zero-Trust Architecture, LAN/WAN, SD-WAN, CCTV&hellip; etc.) to meet business requirements, defining the configuration standards that the rest of the team follows with the support of L3 teams.
 </li>
 <li>
 Proactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g., bandwidth saturation, firewall policy conflicts), implementing preventive measures and automation scripts to ensure optimal performance.
 </li>
 <li>
 Emerging Tech: Stay abreast of industry trends (e.g., AI in CCTV, Zero-Touch Provisioning), recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.
 </li>
 <li>
 Crisis Management: Act as the primary technical escalation point for complex outages, utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.
 </li>
 <li>
 RFCs &amp; Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes, ensuring all designs are documented and reviewed before implementation.
 </li>
 <li>
 Innovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 Core Networking: Extensive experience designing, implementing, and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP, BGP/OSPF, VLANs, and Subnetting.
 </li>
 <li>
 Security &amp; Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW, FortiManager, FortiAnalyzer) and SD-WAN architecture.
 </li>
 <li>
 Monitoring: Proficiency in installing and configuring monitoring tools (e.g., Prometheus &amp; Grafana) for network monitoring and performance analysis.
 </li>
 <li>
 Physical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations, AI analytics, and structured cabling standards for warehouses.
 </li>
 <li>
 Containarization &amp; Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.
 </li>
 <li>
 Automation: Familiarity with scripting (Python, Bash) and automation tools to drive operational efficiency.
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Communication: Excellent communication skills, with the ability to convey complex technical concepts (risks, trade-offs) to non-technical stakeholders (Ops Managers, City Managers).
 </li>
 <li>
 Mentorship: Proven leadership skills, with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.
 </li>
 <li>
 Adaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.
 </li>
 <li>
 Time Management: Effective prioritization skills, with the ability to manage multiple site launches simultaneously while shielding the team from burnout.
 
 
 </li>
 </ul>
 Business Skills
 
 
 <ul>
 <li>
 Strategic Alignment: Understanding of business processes (Quick Commerce/Logistics), with the ability to align infrastructure initiatives with strategic goals (e.g., "Speed to Launch").
 </li>
 <li>
 Frugality &amp; Budgeting: Proven track record of delivering projects on time and within budget, applying a frugal mindset to optimize costs without sacrificing quality.
 </li>
 <li>
 Risk Management: Ability to assess and mitigate risks (e.g., single points of failure in warehouse connectivity), making data-driven decisions to ensure project success.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s Degree in Information Technology, Computer Science, or Engineering.
 </li>
 <li>
 Experience: 6+ years of experience in Network Engineering or IT Infrastructure, with at least 2 years in a technical leadership or mentoring capacity.
 </li>
 <li>
 Certifications: Professional-level certifications (Fortinet NSE 7, CCNP Enterprise) are highly desirable.
 </li>
 <li>
 Technical Skills: Strong grasp of Automation, Virtualization, and Cloud concepts (AWS/Azure) beyond standard troubleshooting.
 </li>
 <li>
 ITIL: ITIL Strategist or Leader (V4)
 </li>
 </ul>
</div>

Senior Engineer - IT Operations

Microsoft

<div>
 
 Overview
 
 
 
 The "Ignite" Program for People with Disabilities is a one-year developmental initiative aimed at providing firsthand real-life work experience in the corporate world while receiving mentorship from exceptional leaders.
 
 
 The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program.
 
 
 Participants will be assigned to project-based roles that contribute significantly to our business objectives and/or enhance current processes.
 
 
 Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process.
 
 
 
 Program Track: Technical Support Engineering
 
 
 
 Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work.
 
 
 
 Coaching and Mentorship
 
 
 
 Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally.
 
 
 
 Duration: 12 Months
 
 
 
 
 Type of Employment: Internship
 
 
 
 Are you ready to join us and create the future? Come as you are, do what you love&mdash;start your journey with us today!.
 
 
 برنامج "إجنايت" للأشخاص ذوي الإعاقة هو مبادرة تنموية مدتها عام واحد تهدف إلى توفير تجربة عمل واقعية مباشرة في عالم الشركات مع تلقي التوجيه من قادة استثنائيين.
 
 
 الهدف الأساسي للبرنامج هو تعزيز قدر أكبر من الإدماج داخل كل من منظمتنا والمجتمع الأوسع. وهو يوفر للأشخاص ذوي الإعاقة فرصة لتعزيز مهاراتهم التقنية والشخصية، وبالتالي تزويدهم بميزة تنافسية لفرص العمل المستقبلية، داخل وخارج مايكروسوفت، عند الانتهاء من البرنامج.
 
 
 سيتم تعيين المشاركين في أدوار قائمة على المشاريع تساهم بشكل كبير في أهداف أعمالنا و / أو تعزز العمليات الحالية.
 
 
 يرجى ملاحظة أن الأفراد ذوي الإعاقة فقط هم المؤهلون للمشاركة في برنامج التطوير هذا. إذا لم تكن جزءا من هذا المجتمع ، فنحن نشجعك على استكشاف الوظائف الأخرى المتاحة على صفحة التوظيف الخاصة بنا: careers.microsoft.com. نرحب أيضا بالأشخاص ذوي الإعاقة للتقدم لجميع الوظائف الأخرى المدرجة في careers.microsoft.com والخضوع لعملية التوظيف المعتادة.
 
 
 
 مسار البرنامج: هندسة الدعم الفني
 
 
 
 اعتمادا على مؤهلاتك واهتماماتك ، ستعمل على مشاريع مليئة بالتحديات وذات مغزى تتوافق مع أهدافك في هندسة الدعم الفني.
 
 
 تتمثل مهمة Microsoft في تمكين كل شخص وكل مؤسسة على هذا الكوكب لتحقيق المزيد. كموظفين ، نجتمع بعقلية النمو ، ونبتكر لتمكين الآخرين ، ونتعاون لتحقيق أهدافنا المشتركة. نبني كل يوم على قيمنا المتمثلة في الاحترام والنزاهة والمساءلة لخلق ثقافة الإدماج حيث يمكن للجميع الازدهار في العمل.
 
 
 
 التدريب والإرشاد
 
 
 
 خلال البرنامج ، سيتم تعيين مدربين وموجهين يقدمون لك التوجيه والدعم والرؤى القيمة لمساعدتك على النمو مهنيا وشخصيا.
 
 
 
 المدة: 12 أشهر
 
 
 
 
 نوع العمل: تدريب داخلي
 
 
 
 هل أنت مستعد للانضمام إلينا وصنع المستقبل؟ تعال كما أنت ، افعل ما تحب - ابدأ رحلتك معنا اليوم
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.
 </li>
 <li>
 Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
 </li>
 <li>
 Learn from senior mentors and experts in the field of cloud computing and data analytics.
 
 
 </li>
 </ul>
 
 Learning Opportunities
 
 
 
 <ul>
 <li>
 Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
 </li>
 <li>
 Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
 </li>
 <li>
 Identity &amp; Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
 </li>
 <li>
 Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
 </li>
 <li>
 Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
 </li>
 <li>
 Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
 </li>
 <li>
 Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.
 </li>
 <li>
 توفير الدعم الفني واستكشاف الأخطاء وإصلاحها و توفير الإرشادات للعملاء والشركاء الذين يستخدمون منتجات Microsoft وخدماتها.
 </li>
 <li>
 تشخيص المشكلات المعقدة وحلها ، وتصعيد الحالات الحرجة ، والتعاون مع الفرق الأخرى لضمان رضا العملاء.
 </li>
 <li>
 تعلم من كبار الموجهين والخبراء في مجال الحوسبة السحابية وتحليلات البيانات.
 
 
 </li>
 </ul>
 
 فرص التعلم
 
 
 
 <ul>
 <li>
 مقدمة في إدارة الأنظمة: فهم الأدوار والمسؤوليات اليومية والتحديات والمهارات لمسؤولي النظام.
 </li>
 <li>
 أنظمة التشغيل: التعرف على تثبيت أنظمة التشغيل والخوادم وإدارتها وتحديثها ومراقبتها.
 </li>
 <li>
 خدمات الهوية والمصادقة: استكشاف خدمات الهوية المحلية والسحابية والمصادقة متعددة العوامل والأمان.
 </li>
 <li>
 الشبكات الأساسية: فهم بروتوكولات الشبكات ونموذج OSI وبنية IP والتوجيه وشبكات VLAN.
 </li>
 <li>
 المحاكاة الافتراضية: التعرف على تقنيات المحاكاة الافتراضية مثل الأجهزة الظاهرية Hyper-V وVMWare وAzure.
 </li>
 <li>
 إدارة السحابة: استكشاف إدارة السحابة والسحابة المختلطة ومدخل Azure والتخزين السحابي.
 </li>
 <li>
 الأمان والمراقبة: فهم بروتوكولات الأمان وأمان البريد الإلكتروني وتأمين الموارد السحابية وتخفيف الهجمات.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To be eligible for the Technical Support Engineering track, you need to have one of the following:
 
 
 <ul>
 <li>
 Technical support, technical consulting, or information technology experience
 </li>
 <li>
 A bachelor's degree in computer science, information technology (IT), or related field.
 </li>
 <li>
 Certifications in SQL, coding, development, or other related certifications.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
 
 
 Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 لكي تكون مؤهلا لمسار هندسة الدعم الفني، يجب أن يكون لديك واحد مما يلي:
 
 
 <ul>
 <li>
 الخبرة في مجال الدعم الفني أو الاستشارات الفنية أو الخبرة في مجال تكنولوجيا المعلومات
 </li>
 <li>
 درجة البكالوريوس في علوم الكمبيوتر أو تكنولوجيا المعلومات (IT) أو مجال ذي صلة.
 </li>
 <li>
 شهادات في SQL أو الترميز أو التطوير أو الشهادات الأخرى ذات الصلة.
 
 
 </li>
 </ul>
 مايكروسوفت هي صاحب عمل تكافؤ الفرص. سيتلقى جميع المتقدمين المؤهلين النظر في التوظيف بغض النظر عن العمر أو النسب أو اللون أو إجازة الرعاية العائلية أو الطبية أو الهوية الجنسية أو التعبير أو المعلومات الجينية أو الحالة الاجتماعية أو الحالة الطبية أو الأصل القومي أو الإعاقة الجسدية أو العقلية أو الانتماء السياسي أو حالة المحاربين القدامى المحمية أو العرق أو الدين أو الجنس (بما في ذلك الحمل) أو التوجه الجنسي أو أي خاصية أخرى تحميها القوانين واللوائح والمراسيم المعمول بها. إذا كنت بحاجة إلى مساعدة و / أو ترتيبات تيسيرية معقولة بسبب إعاقة أثناء تقديم الطلب أو عملية التوظيف ، فيرجى إرسال طلب عبر نموذج طلب الإقامة
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
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Technical Support Engineering - Internship Ignite Program for People with Disabilities

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