customer service representative Jobs in Cairo

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customer service specialist

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customer support representative

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Communicate with customers via phone.
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start Immediately
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist

FlairsTech

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 Handle outbound calls using a provided script.
 
 
 Introduce customers to insurance services in a professional and engaging manner.
 
 
 Qualify interested customers and transfer them to the licensed sales team.
 
 
 Maintain a positive customer experience while meeting performance targets.
 
 
 Accurately document call outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 B2&ndash;C1 English proficiency.
 
 
 Strong communication and interpersonal skills.
 
 
 Sales or customer service experience is a plus, but fresh graduates are welcome to apply.
 
 
 Ability to work in a target-driven environment.
 
</div>

Customer Service Representative

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178074
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A Retail Sales Representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.
 </li>
 <li>
 Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.
 </li>
 <li>
 Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.
 </li>
 <li>
 Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.
 </li>
 <li>
 Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.
 </li>
 <li>
 Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.
 </li>
 <li>
 Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.
 </li>
 <li>
 Stay updated on changes in product range, report customer feedback on product range issues to the Sales Manager.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Sales-driven with a strong customer focus.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in English, with Arabic preferred.
 </li>
 <li>
 Ability to understand customer needs and build strong relationships.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum 3 years of experience in a similar retail sales role.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven sales-driven mentality and problem-solving skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Cairo Festival City

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Manager, you will help us meet our B2B acquisition, renewals and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our field sales team's potential, crafting sales plans and justifying those plans to the upper management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Hire &amp; train field sales team members and onboard new members;
 </li>
 <li>
 Achieve growth and hit sales targets by successfully managing the sales team
 </li>
 <li>
 Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
 </li>
 <li>
 Own recruiting, objectives setting, coaching and performance monitoring of sales representatives;
 </li>
 <li>
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
 </li>
 <li>
 Manage CRM with current clients, increase the dubizzle client portfolio, and present dubizzle when acquiring new clients
 </li>
 <li>
 Present sales, revenue and expense reports and realistic forecasts to the management team;
 </li>
 <li>
 Identify emerging market trends and market shifts while being fully aware of new products and competition status
 </li>
 <li>
 Assist in setting financial targets, budget development, and monitoring;
 </li>
 <li>
 Identify opportunities to improve dubizzle Egypt's business in real estate
 </li>
 <li>
 Propose a competitive commission structure
 </li>
 <li>
 Assist in gathering Market insights and setting strategies for telesales (in-house) sales teams;
 </li>
 <li>
 Use customer feedback to generate ideas about new features or products
 </li>
 <li>
 Research and discover methods to increase customer engagement;
 </li>
 <li>
 Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration;
 </li>
 <li>
 A car and a Driving licence, as this role requires you to attend many out-of-office meetings
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 7 years of Experience, with a minimum of 2 years in a managerial role;
 </li>
 <li>
 Proven ability to drive the sales process from plan to close;
 </li>
 <li>
 Previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Strong business sense and industry expertise;
 </li>
 <li>
 Familiarity with the dubizzle website;
 </li>
 <li>
 Strong knowledge of the real estate market in Egypt and of the Subscription industry;
 </li>
 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation;
 </li>
 <li>
 Strong Leadership &amp; people management skills;
 </li>
 <li>
 Highly computer literate and online savvy;
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
 <li>
 Excellent at converting leads into paying customers
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Excellent mentoring, coaching and people management skills;
 </li>
 <li>
 Committed to continuous education through workshops, seminars and conferences;
 </li>
 <li>
 Positive/Flexible/Presentable/Committed;
 </li>
 <li>
 Eager for success;
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Manager- Property Sales

CodeCruze

<div>
 Job Description
 
 We are CodeCruze, a fast-growing Software &amp; Digital Marketing company located in the 5th Settlement.
 
 
 Job Brief
 
 Our company is seeking an energetic and results-driven Outdoor Sales Representative to generate qualified leads and build relationships through face-to-face interactions at exhibitions, conferences, workshops, networking events, business gatherings, and other outdoor activities. You will represent CodeCruze professionally, promote our software and digital marketing services, and convert networking opportunities into long-term business relationships.
 
 
 Responsibilities
 <ul>
 <li>
 Represent CodeCruze at exhibitions, conferences, workshops, seminars, networking events, and other business events.
 </li>
 <li>
 Generate qualified leads by engaging with business owners, decision-makers, and potential clients.
 </li>
 <li>
 Present the company's software development and digital marketing services in a professional and compelling manner.
 </li>
 <li>
 Build and maintain strong relationships with prospects and existing clients.
 </li>
 <li>
 Schedule meetings and hand over qualified opportunities to the Business Development team when needed.
 </li>
 <li>
 Follow up with leads generated from events to maximize conversion opportunities.
 </li>
 <li>
 Research and identify relevant events, exhibitions, and networking opportunities that align with the company's target audience.
 </li>
 <li>
 Collaborate with the marketing team to ensure promotional materials and event strategies are effective.
 </li>
 <li>
 Maintain accurate records of leads, meetings, and sales activities using CRM tools.
 </li>
 <li>
 Prepare regular reports on event performance, lead generation, and market insights.
 </li>
 <li>
 Meet monthly lead generation and sales targets.
 
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Previous experience in outdoor sales, field sales, business development, or client acquisition.
 </li>
 <li>
 Excellent communication, networking, and interpersonal skills.
 </li>
 <li>
 Strong presentation and negotiation abilities.
 </li>
 <li>
 Comfortable approaching new people and initiating conversations.
 </li>
 <li>
 Self-motivated, organized, and target-oriented.
 </li>
 <li>
 Willingness to travel and attend events across Cairo and other locations when required.
 </li>
 <li>
 Familiarity with software development or digital marketing services is a plus.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Valid driver's license is a plus.
 
 </li>
 </ul>
 Location
 
 📍 5th Settlement (Hybrid)
 
 
 
 
 
 
 This role requires frequent travel to exhibitions, conferences, client meetings, and business events.
 
 
</div>

Outdoor Sales Representative

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