customer service representative Jobs in Cairo

customer service representative

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customer service associate

customer service specialist Jobs in Cairo

customer service specialist

call center representative - staff Jobs in Cairo

call center representative - staff

customer support representative

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

Teleperformance Global Services

<div>
 
 Company Description
 
 
 
 Teleperformance Global Services is a multinational company with a global presence, providing expert support and business process outsourcing services to a variety of industries. Its operations are rooted in delivering exceptional customer experience solutions tailored to client needs. With a base in Kolkata, India, Teleperformance is part of a global network known for its dedication to innovation and operational excellence. The organization prioritizes creating a collaborative and inclusive work environment for its employees.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Service Representative (
 
 Egyptians only
 
 ) based in
 
 New Cairo.
 
 The primary responsibilities include assisting customers via phone or other communication channels, resolving inquiries efficiently, and ensuring customer satisfaction. You will be expected to handle customer concerns professionally while maintaining a positive customer experience. Additionally, you will contribute to improving service quality by providing feedback and participating in training as needed.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven skills in Customer Support, Customer Service, and resolving Customer Concerns
 </li>
 <li>
 Strong proficiency in English ( B2 - C1 )
 </li>
 <li>
 flexibility with Night rotational shifts
 </li>
 <li>
 Ability to work effectively in a team-oriented environment
 
 
 </li>
 </ul>
</div>

Customer Service // (English Account)

Concentrix

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader dedicated to empowering the world's most renowned brands. Combining human-centered design, advanced technology, and data-driven intelligence, Concentrix delivers innovative and fully integrated solutions. With a focus on speed, scale, and efficiency, Concentrix provides end-to-end services that create exceptional customer experiences and drive business success.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Customer Service Agent, located in Cairo, Egypt. The Customer Service Agent will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. The role involves understanding customer needs, delivering tailored solutions, and fostering a positive customer experience through professional communication and problem-solving.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Strong Customer Service, Customer Support, and Customer Satisfaction skills
 
 
 Experience in delivering excellent Customer Experience
 
 
 Effective communication and interpersonal skills
 
 
 Ability to handle and resolve customer inquiries professionally and efficiently
 
 
 Proficiency in using customer support tools and technologies is a plus
 
 
 Fluency in English; additional language skills are a bonus
 
 
 High school diploma or equivalent; higher education is advantageous
 
 
 Ability to work in a team-oriented, fast-paced environment
 
 
 
 
 
 Salary : 20,000 - 21,000
 
</div>

Customer Service Advisor

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF260123159
</div>

Customer Service Associate

Sutherland

<div>
 
 
 🌟 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo | 🕘
 
 Full-Time | On-site
 
 
 
 
 👋 About Us
 
 
 
 At
 
 Sutherland
 
 , we help global brands grow smarter through
 
 AI, automation, cloud engineering, and digital solutions
 
 . We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too.
 
 
 With hundreds of patented AI solutions and a flexible
 
 as-a-service
 
 model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 </li>
 </ul>
 
 
 
 
 
 ✅ Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 
 
 
 ✨
 
 If you&rsquo;re looking for a supportive work environment, great benefits, and a place to grow your career&mdash;Sutherland is the place for you!
 
 
 <ul>
 <li>
 To apply send your cv to rania.sekik@sutherlandglobal.com
 </li>
 </ul>
 
 
 
</div>

Customer Service Representative

<div>
 
 Company Description
 
 
 🚀 Join
 
 Teleperformance (TP) &ndash;
 
 
 A global leader in customer experience and digital business services, delivering world-class support to top international brands, with strong career growth opportunities and a dynamic work environment.
 
 
 ✈️
 
 Now Hiring: Airline Reservations &amp; Support Agent
 
 
 📍 Location: New Cairo
 
 🕒 Full-time | On-site
 
 
 💼
 
 What You&rsquo;ll Do:
 
 
 Assist customers with flight bookings and reservations
 
 Provide personalized travel solutions
 
 Handle inquiries via calls, emails, and tickets
 
 Resolve issues efficiently while delivering excellent customer service
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 Strong English communication skills
 
 Customer-focused mindset with problem-solving abilities
 
 Flexibility to work rotational shifts
 
 
 💰
 
 What You&rsquo;ll Get:
 
 
 Salary up to 18K EGP (including KPIs)
 
 Transportation provided
 
 Multi-channel experience (Voice / Email / Tickets)
 
 Career growth in a multinational environment
 
 
 ✨ A great opportunity for fresh graduates and job seekers ready to grow!
</div>

Customer Success Advisor – airline (English account )

inDrive

<div>
 
 
 Department:
 
 Customer Service and Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 To be added
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Responding to phone calls, emails, and chat messages.
 </li>
 <li>
 Quickly and efficiently resolving customer issues.
 </li>
 <li>
 Processing returns, exchanges, and customer complaints.
 </li>
 <li>
 Keeping records of each interaction with customers.
 </li>
 <li>
 Updating customer information in the CRM system.
 </li>
 <li>
 Collecting and forwarding customer feedback to relevant departments.
 </li>
 <li>
 Informing customers about the status of their inquiries.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills for both Russian and Kazakh languages.
 </li>
 <li>
 Ability to conduct dialogue politely and professionally.
 </li>
 <li>
 Ability to work with large volumes of information.
 </li>
 <li>
 Attention to detail and accuracy in documentation.
 </li>
 <li>
 Proficiency in PC and basic office programs.
 </li>
 <li>
 Skills in working with CRM systems and other specialized software.
 </li>
 </ul>
</div>

Customer Support Specialist

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