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customer service representative Jobs in Cairo

customer service representative

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customer account specialist Jobs in Cairo

customer account specialist

customer experience specialist Jobs in Cairo

customer experience specialist

customer support representative

Atheel CX

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 Company Description
 
 
 
 Atheel CX began as an outsourcing provider in the Egyptian market in 2016 and has grown to serve more than 50,000 clients globally from five well-prepared locations. We deliver top-tier services to businesses across various industries through comprehensive outsourcing solutions, including Contact Center Solutions, Human Resources Outsourcing (HRO), Information Technology Outsourcing (ITO), Marketing, Business Consulting, and Renting. We are committed to offering innovative, efficient, and high-quality solutions that enable businesses to focus on growth while we manage their operational needs with excellence and professionalism.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in Qesm El Maadi. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the customer experience. Day-to-day tasks include responding to customer inquiries via phone, email, and chat, resolving issues, and ensuring customers have a positive experience with our services.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Skills in Customer Service, Customer Support, and Customer Satisfaction
 </li>
 <li>
 Experience in providing excellent Customer Experience
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Problem-solving abilities
 </li>
 <li>
 Ability to work on-site in Qesm El Maadi
 </li>
 <li>
 Prior experience in a customer service role is a plus
 </li>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 Excllent up to fluent english level
 </li>
 <li>
 Night shifts
 </li>
 </ul>
</div>

Customer Service Representative

Concentrix

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, and policies
 </li>
 <li>
 Resolve customer complaints and issues with empathy and efficiency
 </li>
 <li>
 Document customer interactions and feedback in the CRM system
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues
 </li>
 <li>
 Maintain a high level of product knowledge to assist customers effectively
 </li>
 <li>
 Meet performance targets related to response time, customer satisfaction, and resolution rates
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 A positive attitude and a genuine desire to help others
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career development
 </li>
 <li>
 Supportive and inclusive team culture
 </li>
 <li>
 Training and onboarding to set you up for success
 </li>
 </ul>
 
 
</div>

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
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 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
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 You have great Computer, Office and Google suite skills or experience with other similar platforms
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 You possess excellent troubleshooting and multi-tasking skills
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 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
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 You are comfortable working in a startup environment
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 You are committed to drive continuous Customer Satisfaction improvement
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 You have great attention to detail at a high speed
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 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

Silkhaus

<div>
 
 Job Title:
 
 Customer Service Associate
 
 
 
 Reporting to:
 
 CX Manager
 
 
 
 Location:
 
 Egypt
 
 
 
 Who are we?
 
 
 
 Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STR operators and real estate owners to run cutting-edge short-term rental businesses.
 
 
 
 Mission
 
 
 
 Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
 
 
 
 Values
 
 
 
 
 Built By Owners:
 
 We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
 
 
 
 1+1 = 3:
 
 We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
 
 
 
 Always In Service:
 
 We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
 
 
 
 What is the role?
 
 
 
 Silkhaus is looking for a Customer Service Associate to join our operations team in Egypt. You will be the first point of contact for our guests and partners, ensuring that every interaction is handled with care, professionalism, and efficiency. The ideal candidate has a strong passion for service, excellent communication skills, and the ability to multitask in a dynamic environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
 </li>
 <li>
 Maintain accurate records of interactions in the CRM system.
 </li>
 <li>
 Monitor and report recurring issues to improve service delivery.
 </li>
 <li>
 Ensure a positive and seamless experience for every guest.
 </li>
 <li>
 Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
 </li>
 <li>
 Escalate complex cases appropriately and follow up until resolution.
 </li>
 <li>
 Identify opportunities to enhance customer experience and streamline workflows.
 </li>
 <li>
 Support implementation of new procedures and technologies to improve efficiency.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (written and verbal).
 </li>
 <li>
 A positive attitude, patience, and the ability to stay calm under pressure.
 </li>
 <li>
 Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Flexible, reliable, and passionate about delivering excellent service.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Flexible working options and remote work opportunities.
 </li>
 <li>
 Generous annual leave policy, including wellness days.
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 Competitive salary package.
 </li>
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 The opportunity to work with a fast-growing international team redefining short-term rentals.
 </li>
 </ul>
</div>

Customer Service Associate (4 month contract)

Shawer.Finance

<div>
 
 
 Company Description
 
 
 
 
 
 Shawer.Finance is a financial services company dedicated to providing fast, flexible, and reliable loan solutions to individuals and businesses. Our mission is to empower clients to achieve their financial goals through transparent processes, customized financing plans, and exceptional customer support. Whether it&rsquo;s personal, home, or business financing, we make access to capital simple and stress-free.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for an Inside Sales Representative located in Cairo. The Inside Sales Representative will be responsible for generating leads, managing customer accounts, and ensuring customer satisfaction. Day-to-day tasks include contacting potential clients, providing excellent customer service, and actively managing relationships with existing clients to achieve sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong skills in Inside Sales, Lead Generation, and Account Management
 </li>
 <li>
 Excellent Customer Service and Customer Satisfaction skills
 </li>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Proven ability to achieve sales targets and handle client accounts
 </li>
 <li>
 Ability to work effectively in a fast-paced environment
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, or related field is a plus
 </li>
 <li>
 Experience in the financial services industry is a plus
 </li>
 </ul>
</div>

Inside Sales Representative

Enpal Egypt

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 Unternehmensbeschreibung
 
 
 
 Enpal ist ein schnell wachsendes Greentech-Unternehmen mit der Mission, nachhaltige Energie f&uuml;r alle zug&auml;nglich zu machen &ndash; einfach, digital und aus einer Hand. Wir bieten Solaranlagen, Speicher, Wallboxen und W&auml;rmel&ouml;sungen im Mietmodell und gestalten so die Energiewende aktiv mit. Unser kreatives Marketingteam entwickelt performanceorientierte Kampagnen, die begeistern und wirken &ndash; online wie offline. Dabei treffen Innovationsfreude, Gestaltungsfreiheit und Purpose aufeinander &ndash; und genau hier kommst du ins Spiel.
 
 
 
 Stellenbeschreibung
 
 
 
 <ul>
 <li>
 Kompetente Betreuung von Kundenanfragen und aktive L&ouml;sungsfindung
 </li>
 <li>
 Anwendung und Pflege unseres CRM- oder Ticketing-Systems (z. B. Airtable, Salesforce)
 </li>
 <li>
 Sicherstellung eines strukturierten und analytischen Ansatzes zur Probleml&ouml;sung
 </li>
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 Konfliktmanagement: Geschickter Umgang mit schwierigen Kunden, um Eskalationen zu vermeiden
 </li>
 <li>
 Anwendung relevanter Branchenkenntnisse zur Optimierung unserer Serviceprozesse
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 <ul>
 <li>
 Technisches Verst&auml;ndnis, insbesondere im Bereich Microsoft Office
 </li>
 <li>
 Analytische Denkweise und strukturierte Arbeitsweise
 </li>
 <li>
 Erfahrung mit CRM- oder Ticketing-Systemen (Airtable, Salesforce o. &Auml;.)
 </li>
 <li>
 Belastbarkeit und diplomatisches Geschick im Umgang mit Kunden
 </li>
 <li>
 Idealerweise Kenntnisse spezifischer Branchenabl&auml;ufe und Vorschriften
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 🌍
 
 Sinnvolle Arbeit
 
 &ndash; Unterst&uuml;tze die Energiewende aktiv mit
 
 
 🤝
 
 Teamgeist
 
 &ndash; Arbeite in einem unterst&uuml;tzenden und inklusiven Umfeld
 
 
 🚀
 
 Entwicklungschancen
 
 &ndash; Wachse mit uns in einem dynamischen Startup
 
 
 🏢
 
 Early-Stage Spirit
 
 &ndash; Gestalte unser neues B&uuml;ro in Kairo von Anfang an mit
 
 
 💶
 
 Profitiere von einer attraktiven Verg&uuml;tung
 
 &ndash; wir sch&auml;tzen deinen Einsatz und bieten ein &uuml;berdurchschnittliches Gehalt mit Entwicklungspotenzial
 
 
 Bereit, den Aufbau unseres neuen Customer Care Teams in Kairo mitzugestalten? Dann freuen wir uns auf deine Bewerbung! 🌞
</div>

Logistics Coordinator

ARK-Technology

<div>
 
 
 Company Description
 
 
 
 ARK-Technology is devoted to making business intelligence enjoyable and practical for business users. We develop and support software applications that collect, store, analyze, and report data from various business departments. Our innovative solutions are recognized for enhancing decision-making processes, driving revenue growth, reducing costs, and improving corporate performance. By unlocking actionable insights from data, our software aids in strategic planning, market trend analysis, forecasting, performance management, and more.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Cairo, Egypt, for a Software Solutions Sales Representative. The individual will be responsible for generating leads, managing accounts, developing business opportunities, and driving sales of ARK-Technology&rsquo;s software solutions. Duties include engaging with potential clients, maintaining customer satisfaction, delivering product presentations, and contributing to business growth strategies.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Satisfaction skills
 </li>
 <li>
 Proficiency in Sales and Account Management
 </li>
 <li>
 Experience in Business Development
 </li>
 <li>
 Understanding of software solutions and business intelligence is a plus
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field preferred
 </li>
 <li>
 Minimum 1 year of experience in software sales, with a proven record of achieving sales targets
 </li>
 </ul>
</div>

Software Sales Rep. One Year Experience

Explore 922+ Customer support representative in Cairo this November. Find roles across top companies and apply now to boost your career.

922 customer support representative jobs IN Cairo

Customer Service Representative

Customer Service Representative

Customer Support Specialist

Customer Service Associate (4 month contract)

Inside Sales Representative

Logistics Coordinator

Software Sales Rep. One Year Experience