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associate customer success manager Jobs in Cairo

associate customer success manager

customer support representative

Platinumlist

<div>
 Position Overview
 
 
 We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we'd love to hear from you.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Assist customers with questions related to products, services, orders, and account management
 </li>
 <li>
 Resolve complaints and issues efficiently, ensuring customer satisfaction and retention
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions in the CRM system
 </li>
 <li>
 Collaborate with other departments to resolve complex cases and improve customer experience
 </li>
 <li>
 Provide product and service information, troubleshoot technical issues, and guide customers through solutions
 </li>
 <li>
 Follow up with customers to ensure issues are fully resolved and provide updates as needed
 </li>
 <li>
 Stay updated on company policies, products, and services to provide accurate information
 </li>
 <li>
 Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in Arabic and English (written and verbal) is required
 </li>
 <li>
 Prior experience in customer service, preferably in a call center or similar environment
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to empathize and build rapport with customers
 </li>
 <li>
 Proficiency in using CRM systems, chat platforms, and other customer service tools
 </li>
 <li>
 Problem solving skills and the ability to handle stressful situations calmly and effectively
 </li>
 <li>
 Excellent organizational skills with attention to detail and accuracy
 </li>
 <li>
 Availability to work on a shift basis, including weekends and public holidays, if required
 </li>
 </ul>
</div>

Customer Support Specialist

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
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 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
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 Social Insurance
 </li>
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 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Tagaddod

<div>
 We are looking for a Sales Representative to help us increase sales and address customer needs within
 
 Beheira, Egypt
 
 
 
 Our Sales Representative responsibilities include presenting our products and services to potential clients, identifying specific consumer characteristics and recommending ways to promote and sell our products.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as a point of contact for existing and potential customers within assigned territory
 </li>
 <li>
 Answer customer questions about features, pricing and additional services
 </li>
 <li>
 Identify local business opportunities and challenges
 </li>
 <li>
 Present our products and services to prospective customers
 </li>
 <li>
 Cross-sell products, when appropriate
 </li>
 <li>
 Collaborate with sales representatives from different territories to share best practices and support a cohesive sales approach
 </li>
 <li>
 Report on regional sales results (weekly, monthly, quarterly and annually)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 To be successful in this role, you should have excellent communication abilities and be highly motivated to meet sales goals. Ultimately, you will help us grow our customer base and establish our reputation in your assigned region.
 
 
 <ul>
 <li>
 Work experience as a Sales Representative
 </li>
 <li>
 Experience in HORECA industry is a plus
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Resilient with a proven track record in sales
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 The ideal candidate will have a strong background in sales, with excellent negotiation and interpersonal skills. You should be self-motivated, results-oriented, and able to work independently.
 
 
 <ul>
 <li>
 Proven experience as a Wholesale Representative or similar sales role
 </li>
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 Strong understanding of the sales process and customer needs
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and manage multiple priorities
 </li>
 <li>
 Experience in the HORECA industry is a plus
 </li>
 </ul>
</div>

Field Sales (Outside Sales) Representative- Mahla

Enpal Egypt

<div>
 
 Unternehmensbeschreibung
 
 
 
 Enpal ist ein schnell wachsendes Greentech-Unternehmen mit der Mission, nachhaltige Energie f&uuml;r alle zug&auml;nglich zu machen &ndash; einfach, digital und aus einer Hand. Wir bieten Solaranlagen, Speicher, Wallboxen und W&auml;rmel&ouml;sungen im Mietmodell und gestalten so die Energiewende aktiv mit. Unser kreatives Marketingteam entwickelt performanceorientierte Kampagnen, die begeistern und wirken &ndash; online wie offline. Dabei treffen Innovationsfreude, Gestaltungsfreiheit und Purpose aufeinander &ndash; und genau hier kommst du ins Spiel.
 
 
 
 Stellenbeschreibung
 
 
 
 <ul>
 <li>
 Kompetente Betreuung von Kundenanfragen und aktive L&ouml;sungsfindung
 </li>
 <li>
 Anwendung und Pflege unseres CRM- oder Ticketing-Systems (z. B. Airtable, Salesforce)
 </li>
 <li>
 Sicherstellung eines strukturierten und analytischen Ansatzes zur Probleml&ouml;sung
 </li>
 <li>
 Konfliktmanagement: Geschickter Umgang mit schwierigen Kunden, um Eskalationen zu vermeiden
 </li>
 <li>
 Anwendung relevanter Branchenkenntnisse zur Optimierung unserer Serviceprozesse
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 <ul>
 <li>
 Technisches Verst&auml;ndnis, insbesondere im Bereich Microsoft Office
 </li>
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 Analytische Denkweise und strukturierte Arbeitsweise
 </li>
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 Erfahrung mit CRM- oder Ticketing-Systemen (Airtable, Salesforce o. &Auml;.)
 </li>
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 Belastbarkeit und diplomatisches Geschick im Umgang mit Kunden
 </li>
 <li>
 Idealerweise Kenntnisse spezifischer Branchenabl&auml;ufe und Vorschriften
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 🌍
 
 Sinnvolle Arbeit
 
 &ndash; Unterst&uuml;tze die Energiewende aktiv mit
 
 
 🤝
 
 Teamgeist
 
 &ndash; Arbeite in einem unterst&uuml;tzenden und inklusiven Umfeld
 
 
 🚀
 
 Entwicklungschancen
 
 &ndash; Wachse mit uns in einem dynamischen Startup
 
 
 🏢
 
 Early-Stage Spirit
 
 &ndash; Gestalte unser neues B&uuml;ro in Kairo von Anfang an mit
 
 
 💶
 
 Profitiere von einer attraktiven Verg&uuml;tung
 
 &ndash; wir sch&auml;tzen deinen Einsatz und bieten ein &uuml;berdurchschnittliches Gehalt mit Entwicklungspotenzial
 
 
 Bereit, den Aufbau unseres neuen Customer Care Teams in Kairo mitzugestalten? Dann freuen wir uns auf deine Bewerbung! 🌞
</div>

Logistics Coordinator

Bupa

<div>
 
 Job Description
 
 
 
 
 Business Support Hub Team Member
 
 
 
 
 Location:
 
 Cairo
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Sales
 
 
 
 Purpose Of The Role
 
 
 
 Your responsibilities will include supporting customers within B2B Sales by answering, facilitating, and resolving all queries from internal and external customers (decision makers, group secretaries, brokers, account managers), via various communication methods such as, email, and webchat.
 
 
 
 What You&rsquo;ll Do
 
 
 
 You&rsquo;ll also proactively foster and develop excellent working relationships with our customers, intermediaries and maintain a network of stakeholders throughout the business to facilitate solutions to issues, queries or complaints received via several mediums.
 
 
 You will be responsible for queries, problem &amp; complaint resolution and give the most appropriate advice and guidance to our customers, which may involve interaction with other Bupa departments.
 
 
 Respond to emails and manage webchats, that contribute to the achievement of the department service levels &amp; work towards targets &amp; KPI&rsquo;s outlined by your manager.
 
 
 You will take ownership of the promotion of any queries related to and own any technical issues, related to the digital platform, Bupa Connect.
 
 
 Carry out all instructions carefully and accurately and in line with documented best practice.
 
 
 You will also develop and maintain a sound understanding of all the technology available through business.
 
 
 To ensure that all requests are acted upon in a timely and accurate manner.
 
 
 To ensure all interactions related to any case are promptly and accurately recorded on appropriate systems.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Excellent English communication skills &ndash; both verbal and written &ndash; are a must.
 
 
 You&rsquo;ll also need good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.
 
 
 You&rsquo;ll manage your own workload, so you&rsquo;ll need to be organised and able to prioritise your daily tasks.
 
 
 You&rsquo;ll be working in an FCA-regulated environment so will need the ability to work under pressure with an understanding of their TCF principles.
 
 
 You&rsquo;ll also need to be able use initiative and the ability to work with a minimal level of supervision.
 
 
 Possess strong numerical skills and can understand invoices.
 
 
 Strong listening skills with the ability to tailor your approach to each customer.
 
 
 PC literate with good knowledge of Windows based packages, with good typing skills.
 
 
 Excellent communication skills, including letter writing skills, and the ability to deal effectively with internal and external customers of all levels Must be resilient and able to keep difficulties in perspective.
 
 
 Ability to deal calmly and professionally with highly emotional, sometimes irrational, anxious, and uncertain customers within a pressurised environment.
 
 
 Flexibility to adapt your way of working within a changing environment.
 
 
 Time management skills and the ability to work quickly and accurately.
 
 
 Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.
 
 
 Good problem-solving skills with the ability to present solutions to problems.
 
 
 Ability to remain positive and calm and projects a &ldquo;can do&rdquo; attitude within the team/department.
 
 
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;. We champion diversity and understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Business Support Hub Advisor

Concentrix

<div>
 
 -Concentrix is hiring English speakers (B2) for Sales account whoever has sales experience can apply and get
 
 17.5K Gross + UNLIMITED SALES BOUNS
 
 
 <ul>
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 Transportation provided
 </li>
 <li>
 Medical + social insurance
 </li>
 <li>
 welcome Bouns 3K
 </li>
 <li>
 Paid training
 </li>
 <li>
 Location, Smart village
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Wabtec Corporation

<div>
 
 Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services to rail industry. Our expertise, technologies, and people - together - are accelerating the future of transportation. Join us : http://www.WabtecCorp.com.
 
 
 We hire a
 
 Resident engineer (m./f.)
 
 
 
 
 Location : Cairo, Egypt
 
 
 
 
 
 
 
 Who will you be working with?
 
 
 
 You will be the interface between car builders (Alstom, Bombardier, Siemens, CAF, &hellip;) and Wabtec&rsquo;s project management teams worldwide.
 
 
 
 
 
 
 How will you make a difference?
 
 
 
 Your role will be to make sure that Wabtec&rsquo;s equipment delivered for trains in Egypt (doors, HVAC, ...) meets clients&rsquo; expectations. You will solve problems locally on the field and raise quality issues to project management teams.
 
 
 
 What do we want to know about you?
 
 
 
 - Degree in Engineering or a related field,
 
 
 - Minimum of 5 years of experience in engineering, quality, field service, &hellip;,
 
 
 - Experience in rail industry will be appreciated,
 
 
 - Understanding of quality systems &amp; product quality warranty processes,
 
 
 - English fluent.
 
 
 
 
 
 
 What will your typical day look like?
 
 
 
 The &lsquo;Resident Engineer&rsquo; will be a &lsquo;Field Service Representative&rsquo; from Wabtec at Metro Cairo depot, who will be broadly responsible for providing technical support to customer at depot, customer management at depot and coordination with Wabtec manufacturing sites for failure analysis / repair / replacement / logistic activities for defective parts.
 
</div>

Resident engineer (m./f.)

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