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customer support representative

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

Procore Technologies

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Customer Support Representative
 
 to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
 
 
 As a
 
 Customer Support Representative
 
 , you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels.
 
 This is an exciting opportunity to join our first CSR team in Cairo, Egypt
 
 , offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.
 
 
 This position reports into the Senior Manager of Customer Support and will be based in our
 
 Cairo, Egypt office
 
 . We&rsquo;re looking for someone to join us immediately!
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.
 </li>
 <li>
 Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.
 </li>
 <li>
 Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.
 </li>
 <li>
 Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.
 </li>
 <li>
 Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.
 </li>
 <li>
 Document records and data security with consistent attention to detail and integrity.
 </li>
 <li>
 Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.
 </li>
 <li>
 Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.
 </li>
 <li>
 Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).
 </li>
 <li>
 Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.
 </li>
 <li>
 Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.
 </li>
 <li>
 Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.
 </li>
 <li>
 Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.
 </li>
 <li>
 Team player mentality with an open mind and the ability to work independently in a dynamic environment.
 </li>
 </ul>
</div>

Customer Support Representative - English

Aura Communication

<div>
 <ul>
 <li>
 
 Company Description
 
 </li>
 </ul>
 
 
 
 
 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
 </li>
 </ul>
 
 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 <ol>
 <li>
 Proficiency in written and spoken English at a C1 level
 </li>
 <li>
 Strong communication and active listening skills
 </li>
 <li>
 Customer service and problem-solving abilities
 </li>
 <li>
 Basic technical skills, including typing and familiarity with CRM systems
 </li>
 <li>
 Excellent organizational and multitasking skills
 </li>
 <li>
 Ability to work in a hybrid environment (in office and from home as required)
 </li>
 <li>
 Previous customer service or BPO experience is a plus
 </li>
 <li>
 Flexibility to work rotating shifts
 </li>
 <li>
 skills
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 
 What we offer
 
 </li>
 </ul>
 <ol>
 <li>
 Hybrid Model
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Transportation
 
 provided
 
 </li>
 <li>
 Equipment provided
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Salary Up to 20k
 </li>
 </ol>
</div>

C1 English Speaker (CS) agent

Nestlé

<div>
 
 Job Title: Customer Service Specialist
 
 
 
 
 Position Snapshot
 
 
 
 Company: Nestl&eacute; Business Solutions
 
 
 Full-time/Hybrid mode
 
 
 
 About Us
 
 
 
 
 Nestl&eacute; Business Solutions (NBS)
 
 is at the heart of the Nestl&eacute; Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestl&eacute; &mdash; and iconic brands like Nespresso &mdash; to engage with millions of consumers worldwide.
 
 
 We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
 
 
 
 If this describes you and you are looking to join a business where you can really add value &mdash; supporting the Customer Relationship Center (CRC) of the premium brand Nespresso &mdash; then this is your opportunity to join Nestl&eacute; Business Services (NBS) and be part of the Nespresso experience.
 
 
 
 
 At Nestl&eacute; Business Services (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.
 
 
 
 
 Position Summary
 
 
 
 
 For our Nestl&eacute; Business Services, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.
 
 
 
 
 A Day in the Life of...
 
 
 
 <ul>
 <li>
 Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
 </li>
 <li>
 Welcome customers and effectively identify their needs to provide tailored solutions.
 </li>
 <li>
 Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
 </li>
 <li>
 Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
 </li>
 <li>
 Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
 </li>
 <li>
 Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
 </li>
 <li>
 Spark customer interest by showcasing our complete product offerings and their benefits.
 
 
 </li>
 </ul>
 
 What Will Make You Successful
 
 
 
 <ul>
 <li>
 One to two years of experience in a customer-engagement services (mandatory)
 </li>
 <li>
 Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
 </li>
 <li>
 Fluent in English (C1 level)
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Ability to multitask effectively
 </li>
 <li>
 Positive mindset with a strong eagerness to learn and collaborate as a team player
 </li>
 <li>
 Strong organizational and prioritization skills to excel in a fast-paced environment
 </li>
 <li>
 Demonstrated work ethic and respectfulness
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 At NBS, we prioritize our talent and are committed to fostering an engaging environment where our teams can excel in their professional performance while also supporting personal development and work-life balance. By joining us, you will benefit from:
 
 
 
 <ul>
 <li>
 Development of expertise in Nestl&eacute;&rsquo;s Shared Services Business
 </li>
 <li>
 Enjoy exclusive access to the Nespresso Credit Club, allowing you to purchase Nespresso products with special conditions as part of your employee benefits
 </li>
 <li>
 Immersion in a culturally diverse team
 </li>
 <li>
 Opportunities for local and international exposure
 </li>
 <li>
 Flexible working environment
 </li>
 <li>
 Engagement and well-being activities
 </li>
 <li>
 Competitive salary with an annual bonus based on performance
 </li>
 <li>
 Meal allowance card
 </li>
 <li>
 Access to a credit club
 </li>
 <li>
 Flexible benefits: Choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
 </li>
 <li>
 Membership in the Nestl&eacute; Club, offering discounts with various partners
 </li>
 <li>
 Complimentary high-quality coffee at the office
 </li>
 <li>
 Special discounts for employees at select retailers
 </li>
 <li>
 Provision of company equipment tailored to professional needs
 </li>
 <li>
 On-site medical support available at our office
 </li>
 <li>
 Access to e-learning courses and training programs to help you achieve your career goals
 </li>
 <li>
 Opportunities for career progression and international career possibilities
 </li>
 </ul>
</div>

CRC Coffee Specialist

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media/Customer Service - Maadi

Concentrix

<div>
 <ul>
 <li>
 Prepare quotes, contracts, and RFP/RFI responses
 </li>
 <li>
 Maintain quote documentation with accurate pricing and configurations
 </li>
 <li>
 Maintain sales demonstration tools and applications in support of sales teams
 </li>
 <li>
 Work within a few sources of data/systems to produce an outcome with some variability
 </li>
 <li>
 Practice a moderate level of independent judgement to make decisions
 </li>
 <li>
 Develop and deliver sales presentations and/or trainings in a professional and effective manner
 </li>
 <li>
 Maintain up-to-date awareness of company activities and industry trends
 </li>
 <li>
 Provide consistent follow up on opportunities or inquiries
 </li>
 <li>
 Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
 </li>
 <li>
 Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
 </li>
 <li>
 Identify and summarize moderately complex issues for management review
 </li>
 <li>
 Work with teams and report directly to Support Manager
 </li>
 </ul>
</div>

Business Intelligence Analyst

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 The inside sales representative will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process, the ISR is also responsible for developing new leads and targeting prospects. At the heart of this role is closing sales and exceeding targets.
 
 
 To be successful as an inside sales representative, you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and grow relationships with existing customers through regular communication, monthly business reviews, and timely renewals.
 </li>
 <li>
 Identify customer needs and uncover upsell and cross-sell opportunities to drive revenue growth.
 </li>
 <li>
 Generate new business by researching, qualifying, and engaging prospective clients through outbound outreach.
 </li>
 <li>
 Coach, onboard, and train new and existing clients to maximize product adoption and performance.
 </li>
 <li>
 Present, demonstrate, and recommend Property Finder products using internal data, tools, and insights.
 </li>
 <li>
 Consistently close sales and achieve or exceed assigned sales targets.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field with 2&ndash;3 years of experience in inside sales, account management, or new business acquisition.
 </li>
 <li>
 Fluent in English with excellent verbal and written communication skills.
 </li>
 <li>
 Strong sales capabilities, including negotiation, objection handling, problem-solving, and competitive positioning.
 </li>
 <li>
 Proven ability to manage multiple priorities, meet deadlines, and work effectively in a target-driven environment.
 </li>
 <li>
 Experience using CRM tools (e.g., Salesforce) and Microsoft Office applications.
 </li>
 <li>
 Customer-focused mindset with exceptional phone, cold-calling, and relationship-building skills.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Inside Sales Representative (Account Manager)

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