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customer support representative

IntouchCX

<div>
 
 
 About IntouchCX
 
 
 
 
 
 
 IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that&rsquo;s all-in on making brands thrive, we&rsquo;re setting the bar in quality-driven support.
 
 
 
 
 
 
 About the Job
 
 
 
 
 
 
 We are currently hiring
 
 Customer Service Representatives (English)
 
 
 
 
 
 
 
 Working as a Customer Service Representative (English), We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary -
 
 Up to 21,000 EGP
 
 </li>
 <li>
 Amazing career growth opportunities
 </li>
 <li>
 Work on-site at our brand-new office in Cairo
 </li>
 </ul>
 
 
 
 
 
 As a Customer Service Representative (English), You Will:
 
 
 
 
 
 <ul>
 <li>
 Answer calls in English based on the needs of the customer
 </li>
 <li>
 Provide personalized customer service at the highest level.
 </li>
 <li>
 Ensure proper security procedures are followed for all customer interactions.
 </li>
 <li>
 Maintain thorough knowledge of systems so that information can be researched and proper information is given to customers.
 </li>
 <li>
 Learn and retain a thorough working knowledge of all existing and new products and services.
 </li>
 <li>
 Other tasks/functions that may be assigned by the account as per business requirements
 </li>
 </ul>
 
 
 
 
 
 As a Customer Service Representative (English), You Have:
 
 
 
 
 
 <ul>
 <li>
 
 The ability to speak, read, and write fluently in English
 
 </li>
 <li>
 Great communication skills, both verbal and written.
 </li>
 <li>
 The ability to be consistently ready to work and on time as scheduled.
 </li>
 <li>
 Ability to work changing shifts, including evenings and weekends.
 </li>
 <li>
 
 The understanding you will be working on-site at our state-of-the-art campus in Cairo
 
 .
 </li>
 </ul>
 
 
 
 
 Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
 
 
 
 IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations.
 
 
 
 
 
 
 
 IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.
 
 
 
 
 IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.
 
 
 
 
 
 
 
 By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
 
 
 
 
 
</div>

Customer Service Representative (English)

Recro.Hive

<div>
 
 
 Company Description
 
 
 
 A very well known reputable telecommunication company is hiring Customer Service Representatives- UK account
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Customer Service Representative. The day-to-day tasks include handling customer inquiries, providing excellent customer service, managing customer accounts, and ensuring customer satisfaction. The Customer Service Representative will also communicate effectively with clients to resolve issues and build strong relationships with customers.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 C1 English is a must
 </li>
 <li>
 Experience working as a Customer Service Representative
 </li>
 <li>
 Strong Communication and interpersonal skills
 </li>
 <li>
 Ability to work hybrid ( 8 days a month onsite)
 </li>
 <li>
 Strong problem-solving skills and a positive attitude
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience preferred
 </li>
 </ul>
</div>

Customer Service Representative- UK account

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Support Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 Responsible for ongoing remote support of our Geidea-POS customers. Answer customer queries and resolve technical issues to provide an excellent customer experience.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Supporting Geidea POS customers and related solutions remotely through chat, phone and email.
 </li>
 <li>
 Ensuring a prompt response to all customer queries, keeping the customer informed of the progress.
 </li>
 <li>
 Provide excellent customer experience through technical support.
 </li>
 <li>
 Communicate clearly and empathetically to technical and non-technical users alike and provide a solution.
 </li>
 <li>
 Document issues and resolutions accurately, clearly and in a timely manner within the ticketing system
 </li>
 <li>
 Effectively triage the type of issue - misconfiguration, retraining, or software bug and report it to development team using internal tools.
 </li>
 <li>
 Retraining customers in software and hardware use when needed by demonstrating remotely and responding to customer questions.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 0-2 years&rsquo; experience in a support role in SAAS or Cloud-based POS
 </li>
 <li>
 Bachelor&rsquo;s degree or professional qualification in IT, Software, Engineering or Networking is a plus
 </li>
 <li>
 Experience with ECR, POS devices and network printers a plus
 </li>
 <li>
 Experience with support ticketing systems a plus
 </li>
 <li>
 Experience with remote access software like Team Viewer or Anydesk is a plus.
 </li>
 <li>
 Language: Fluent in English and native Arabic.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Customer Support Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Support Specialist

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.
 
 
 Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 <ul>
 <li>
 Ensure Accuracy and reliability of the daily and fixed orders.
 </li>
 <li>
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 </li>
 <li>
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 </li>
 <li>
 Responsible to maximize the good utilization of company resources.
 </li>
 <li>
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 </li>
 <li>
 Ensure effective handling of emergency orders.
 
 
 
 </li>
 </ul>
 Deliver superior customer experience to all customers (both internal and external):
 
 
 <ul>
 <li>
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 </li>
 <li>
 Ensure all customer's feedback are communicated and follow up on the actions required.
 </li>
 <li>
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 
 </li>
 </ul>
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________
 
 
 Are you a MATCH?
 
 
 
 Education Level
 
 
 
 <ul>
 <li>
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 
 </li>
 </ul>
 
 Experience Level
 
 
 
 <ul>
 <li>
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer service orientation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent business English (oral and written)
 </li>
 <li>
 Motivated learner
 </li>
 <li>
 Time Management and organization skills
 </li>
 <li>
 Multitasking
 </li>
 <li>
 Must be reliable, adaptable and detail oriented
 </li>
 <li>
 Ability to effectively work in a team environment
 </li>
 <li>
 Analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Our Differences make our Performance
 
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Concentrix

<div>
 Job Title:
 
 
 B2B Business Development Representative- Spanish Speaker
 
 
 
 Job Description
 
 
 
 The Business Development Representative is responsible for marketing the company&rsquo;s products and/or services with the intent of generating prospective customers. Identifies and qualifies leads in the sales cycle in order to support the sales team goals. Works under close supervision in accordance with specific and detailed instructions.
 
 
 <ul>
 <li>
 Generate and qualify high volume leads for sales opportunities; Achieve targets and activity metrics within assigned territory
 </li>
 <li>
 Initiate outbound telephone calls as follow up to marketing campaigns and inbound 'leads' (from website, events, webinars, etc.) to understand audience interest and further the sales discussion
 </li>
 <li>
 Answers questions from and provides knowledgeable product and services information to call recipients
 </li>
 <li>
 Gathers and records customer information, builds account plans for prospecting by researching and analyzing the prospective company in areas such as financials, employees, culture, and brand
 </li>
 <li>
 Follows up on initial sales contacts via telephone, email, or other correspondence
 </li>
 <li>
 Provides sales forecasts
 </li>
 <li>
 Represent the company at networking and marketing events
 </li>
 <li>
 Maintains records of contacts and accounts, responsible for maintaining good working relationships with prospects throughout the entire sales cycle
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1622824
 
</div>

B2B Business Development Representative- Spanish Speaker

Rama Office Furniture

<div>
 
 We&rsquo;re looking for a motivated team member to help sell our products online and in our showroom. In this role, you&rsquo;ll manage listings, process orders, and support customers on Noon, Facebook, Instagram, and other platforms.
 
 
 
 
 
 ⸻
 
 
 
 
 
 ✅ What You&rsquo;ll Do:
 
 
 &bull;	List and promote products online
 
 
 &bull;	Manage orders, deliveries, and inquiries
 
 
 &bull;	Create engaging social media content
 
 
 
 
 
 ✅ What We Offer:
 
 
 &bull;	Competitive salary
 
 
 &bull;	Flexible work environment
 
 
 &bull;	Training on Noon, Amazon, Jumia, and top e-commerce tools
 
 
 &bull;	Great experience in sales and digital marketing
 
 
 
 
 
 ✅ Requirements:
 
 
 &bull;	Basic computer skills
 
 
 &bull;	Good communication and organization
 
 
 &bull;	Positive attitude and willingness to learn
 
 
 
 
 
 Big Plus
 
 
 
 
 
 Dealing with Noon marketplace - amazon - Jumia and others
 
 
 
 
 
 **Working Location Ghamra office**
 
</div>

Ecommerce Specialist

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