customer service representative

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customer support representative

Concentrix

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader that partners with the world&rsquo;s best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time remote role for a Customer Service Support representative. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Graduate or dropout with military certificate
 </li>
 <li>
 No experience needed
 </li>
 <li>
 English speaker B2 - C1
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 ready to start immediately
 </li>
 <li>
 Egyptian with valid ID
 </li>
 </ul>
 
 
 
 
 What we offer
 
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Medical &amp; social insurance
 </li>
 <li>
 Safe and inclusive work environment
 </li>
 <li>
 Professional training and development
 </li>
 </ul>
 
 
</div>

Customer Service Representative

DHL Express

<div>
 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
 </li>
 <li>
 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
 </li>
 <li>
 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
 </li>
 <li>
 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
 </li>
 <li>
 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
 </li>
 <li>
 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
 </li>
 <li>
 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
 </li>
 <li>
 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
 </li>
 <li>
 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
 </li>
 <li>
 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
 </li>
 <li>
 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
 </li>
 <li>
 Language Proficiency: Excellent command of both spoken and written English is required.
 </li>
 <li>
 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
 </li>
 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Sutherland

<div>
 
 Company Description
 
 
 
 Pipeline
 
 
 
 Job Description
 
 
 
 
 💬 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused people to join our team as
 
 Customer Service Specialists
 
 . In this role, you&rsquo;ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Answering customer questions and providing support
 </li>
 <li>
 Resolving issues in a calm, professional, and friendly way
 </li>
 <li>
 Communicating clearly and confidently over the phone
 </li>
 <li>
 Making customers feel heard, valued, and supported
 </li>
 <li>
 Working closely with your team to deliver great service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ✅ Who Can Apply?
 
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome!
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 A positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Comfortable working as part of a team
 </li>
 <li>
 Fluent English is required (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 🎁 What&rsquo;s In It for You?
 
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Granted KPIS first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 
 
 </li>
 </ul>
 Real opportunities for career growth and promotion.
</div>

Customer service job

<div>
 
 Concentrix is hiring Customer Service Representatives/ Sales Advisors, (B2 English level required). No previous experience needed!
 
 
 
 
 
 📍Location: Cairo or Alexandria
 
 
 
 
 
 
 What we offer:
 
 
 
 &bull; Competitive gross salary: Up to 21K EGP
 
 
 &bull; Attractive packages as well for non-English speakers (French, German, Italian, Spanish, and Portuguese)
 
 
 &bull; Social &amp; medical insurance
 
 
 &bull; 24/7 transportation provided
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree
 
 
 &bull; Flexibility to work on-site
 
 
 &bull; Availability for night &amp; overnight shifts
 
 
 &bull; Immediate joiners preferred
 
 
 
 
</div>

<div>
 
 Job Title
 
 
 
 Business Intelligence Analyst
 
 
 <ul>
 <li>
 Prepare quotes, contracts, and RFP/RFI responses
 </li>
 <li>
 Maintain quote documentation with accurate pricing and configurations
 </li>
 <li>
 Maintain sales demonstration tools and applications in support of sales teams
 </li>
 <li>
 Work within a few sources of data/systems to produce an outcome with some variability
 </li>
 <li>
 Practice a moderate level of independent judgement to make decisions
 </li>
 <li>
 Develop and deliver sales presentations and/or trainings in a professional and effective manner
 </li>
 <li>
 Maintain up-to-date awareness of company activities and industry trends
 </li>
 <li>
 Provide consistent follow up on opportunities or inquiries
 </li>
 <li>
 Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
 </li>
 <li>
 Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
 </li>
 <li>
 Identify and summarize moderately complex issues for management review
 </li>
 <li>
 Work with teams and report directly to Support Manager
 </li>
 </ul>
</div>

Business Intelligence Analyst

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

<div>
 
 Job Title
 
 
 
 B2B Sales Development Representative - English
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

Explore 607+ Customer support representative in Cairo this April. Find roles across top companies and apply now to boost your career.

607 customer support representative jobs In Cairo

Customer Service Representative

Customer Service Representative

Customer service job

Customer Service Representative

Business Intelligence Analyst

Customer Service - Travel Vacancy

B2B Sales Development Representative - English