customer service manager

customer service coordinator Jobs in Cairo

customer service coordinator

customer service representative Jobs in Cairo

customer service representative

customer success manager

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customer support representative

<div>
 
 We Are Hiring - Customer Support Representative for a sales account
 
 
 📍 Location: New Cairo
 
 
 🕘 Working Hours: 9 hours including 1-hour break
 
 
 🔃Rotational shifts / Days off
 
 
 ⸻
 
 
 About the Role:
 
 
 
 
 
 We are looking for passionate and fluent English speakers to join our Customer Support team in New Cairo!
 
 
 If you have strong communication skills, a positive attitude, and enjoy helping people, this is your opportunity to build a rewarding career in a fast-growing company with excellent development potential.
 
 
 ⸻
 
 
 Requirements:
 
 
 &bull; Fluent English speakers (B2&ndash;C1 level).
 
 
 &bull; Strong communication and problem-solving skills.
 
 
 &bull; Flexibility to work on rotational shifts.
 
 
 &bull; Must be based in Cairo or Giza.
 
 
 &bull; Ready to start immediately.
 
 
 &bull; Previous experience in customer service is a plus
 
 
 ⸻
 
 
 What We Offer:
 
 
 💰 Salary: Up to 19,000 EGP net + attractive incentives.
 
 
 🚌 Transportation: Provided all over Cairo &amp; Giza.
 
 
 🏥 Social &amp; medical insurance.
 
 
 🚀 Fast promotion opportunities and career growth.
 
 
 ⸻
 
 
 If you&rsquo;re fluent in English, customer-focused, and eager to grow your career &mdash; we&rsquo;d love to meet you!
 
 
 Apply now and join our dynamic team in New Cairo.
 
 
 
 
</div>

English CS - Sales Account

51Talk

<div>
 
 
 CM (Customer Support/Customer Care Representatives)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
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 Follow company SOPs to deliver high-quality consultation and support services to students.
 </li>
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 Monitor teaching quality and provide timely, constructive feedback to drive continuous improvement and better learning outcomes.
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 Support students throughout their learning journey by identifying challenges and providing tailored solutions.
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 Build and maintain strong customer relationships by offering personalized learning plans and progress recommendations.
 </li>
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 Enhance customer satisfaction and drive referrals through proactive service and engagement.
 </li>
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 Track and analyze students&rsquo; learning data to identify improvement areas and propose actionable plans to boost learning effectiveness.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
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 Minimum 1 year of experience in telesales, sales, or any related role.
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 Passionate about education and committed to delivering exceptional service.
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 Fluency in English is required.
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 Strong interpersonal and communication skills, with a cheerful and approachable personality.
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 </ul>
 
 
</div>

Customer Service Representative

Concentrix

<div>
 
 Benefits:
 
 
 
 
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 A very competitive salary with attractive bonuses and allowances up to 20K Gross EGP
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 Medical and Social insurance coverage
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 24/7 Transportation
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 Cost of living allowance
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 KPIS bonus
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 Allowance for night and overnight shifts
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 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2-C1)
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 Graduate/College drop out/Gap year student
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 Free to fully commit to a full time job
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 Able to commit to 24/7 rotational shifts from site
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
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 Offer exceptional technical support to customers via various channels such as phone, email, and live chat
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 Resolve customer inquiries, technical issues, and concerns promptly and effectively.
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 Guide customers through troubleshooting steps and provide clear instructions for problem resolution
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 Document customer interactions, inquiries, and resolutions accurately in our support system
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 Collaborate with internal teams to escalate complex issues and ensure timely resolution
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 Stay updated on product knowledge and industry trends to deliver the best possible support
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 </ul>
</div>

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
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 Delivers what is promised in line with customer expectations
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 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
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 Customers / Stakeholders
 
 
 
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 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
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 Generating customer loyalty through strong knowledge of key products and services
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 Owns and resolves issues and understands how and when to escalate
 
 
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 </ul>
 
 Leadership &amp; Teamwork
 
 
 
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 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
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 Values diversity amongst team
 
 
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 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
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 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
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 Maintains HSBC internal control standards
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 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Must be university graduate in any discipline
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 Must be proficient language(s) required by the process
 </li>
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 Open to working flexible shifting schedules
 </li>
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 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
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 Takes pride in delivering what is promised in line with the customer and service expectations
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 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
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 Ability to work in a high-volume, fast paced environment is required
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 Proficiency with personal computers and basic software packages and specialised applications
 </li>
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 Excellent communication skills and is polite and friendly at all times
 </li>
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 Displays patience and empathy
 
 
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 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
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 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

UK Contact center Agent

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
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 Professionally handle customer inquiries and complaints via phone and social media.
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 Respond to comments, messages, and reviews on social media platforms.
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 Process and resolve customer complaints related to product sales in a timely and efficient manner.
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 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
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 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
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 Track and follow up on customer orders, ensuring timely and accurate delivery.
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 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
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 Maintain punctuality and respect work schedules and deadlines.
 </li>
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 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
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 Strong sense of leadership and responsibility
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 Willingness to learn and grow
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 High level of dedication and commitment to work
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 Exceptional attention to detail
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 Passion for challenges and achieving results
 </li>
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 Excellent communication and problem-solving skills
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 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media/Customer Service - Arabic

Rx Healthcare LLC

<div>
 
 
 Company Description
 
 
 
 
 
 Rx Healthcare LLC is dedicated to bringing innovative and high-quality pharmaceutical products, food supplements, and medical devices to the Egyptian market. Committed to improving lives, the company focuses on providing cutting-edge medications for patients, consumers, and individuals in need. Specializing in fields such as Ophthalmology, Gynecology, ENT, Gastroenterology, and Pediatrics, Rx Healthcare partners with renowned international companies from Italy, France, the USA, and Japan. The company&rsquo;s mission is to enhance healthcare and support the treatment of individuals daily.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This full-time on-site role, based in Cairo, Egypt, is for a Professional Medical Representative. The role involves promoting the company's products to healthcare professionals, building and maintaining strong customer relationships, and staying updated on industry trends and market intelligence. The representative will provide product training and education to healthcare providers while achieving sales targets and fostering long-term business growth.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong background in Pharmacy and Medicine
 </li>
 <li>
 Ability to gather, analyze, and apply Market Intelligence effectively
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
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 Self-motivated with strong organizational and time management skills
 </li>
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 Relevant experience in the pharmaceutical, healthcare, or related industries is preferred
 </li>
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 Bachelor&rsquo;s degree in Pharmacy, Medicine, or a related field
 </li>
 </ul>
</div>

Professional Medical Representative

POS CX

<div>
 
 
 Job Title:
 
 Business Development Representative
 
 
 
 Location:
 
 Egypt- Remote
 
 
 
 Company:
 
 POSCX
 
 
 
 
 
 
 About Us:
 
 POS CX is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experience and operational efficiencies. We partner with clients across various industries to help them achieve their business goals through innovative solutions and dedicated support.
 
 
 
 
 
 
 Job Summary:
 
 We are seeking a motivated and dynamic Business Development Representative to join our team. The ideal candidate will be responsible for identifying new business opportunities, building relationships with potential clients and driving revenue growth. This role requires a proactive approach, excellent communication skills and a strong understanding of the BPO industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Lead Generation: Identify and qualify potential clients through research, networking and outreach.
 
 
 &bull;Client Engagement: Build and maintain relationships with key decision-makers and stakeholders.
 
 
 &bull;Sales Strategy: Develop and execute strategies to achieve sales targets and expand the client base.
 
 
 &bull;Market Analysis: Monitor industry trends and competitor activities to identify opportunities for growth.
 
 
 &bull;Proposal Development: Prepare and present compelling proposals and presentations to prospective clients.
 
 
 &bull;Collaboration: Work closely with internal teams to ensure seamless delivery of services and client satisfaction.
 
 
 &bull;Reporting: Track and report on sales activities, pipeline and performance metrics.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull;Bachelor&rsquo;s degree in business, Marketing or a related field.
 
 
 &bull;Proven experience in business development, sales or a related role, preferably in the BPO industry.
 
 
 &bull;Strong understanding of BPO services and solutions.
 
 
 &bull;Excellent communication, negotiation and interpersonal skills.
 
 
 &bull;Ability to work independently and as part of a team.
 
 
 &bull;Proficiency in CRM software and Microsoft Office Suite.
 
 
 &bull;Results-driven with a proactive approach to problem-solving.
 
 
 
 
 
 
 Benefits:
 
 
 
 &bull;Competitive salary and commission structure.
 
 
 &bull;Health, dental and vision insurance.
 
 
 &bull;Paid time off and holidays.
 
 
 &bull;Professional development opportunities.
 
 
 &bull;Collaborative and supportive work environment
 
 
 
</div>

Business Development Representative

Explore 1069+ Customer support representative in Cairo this December. Find roles across top companies and apply now to boost your career.

1069 customer support representative jobs IN Cairo

English CS - Sales Account

Customer Service Representative

Customer Service Representative

UK Contact center Agent

Social Media/Customer Service - Arabic

Professional Medical Representative

Business Development Representative