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Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

ETISAL International Group

<div>
 
 Company Description
 
 
 
 ETISAL International Group, a renowned Business Process Outsourcing (BPO) company, is dedicated to delivering high-value, customized solutions to global clients. With expertise in understanding and addressing unique business needs, the company focuses on helping organizations optimize operations and better serve their customers. Leveraging a deep appreciation of cultural diversity and industry best practices, ETISAL International ensures top-notch quality and innovative services. By prioritizing transparency, flexibility, integrity, and passion, the company consistently exceeds client expectations. ETISAL is committed to enhancing management processes, human capital, and operational standards to lead in the BPO industry.
 
 
 
 Role Description
 
 
 
 We are seeking a Monolingual Customer Support Representative (English Speaker) for an on-site, full-time role located in Cairo, Egypt. The representative will provide exceptional customer service, respond to client inquiries, resolve issues, and ensure all customer interactions are handled professionally. The role involves troubleshooting customer concerns and ensuring customer satisfaction while maintaining a high standard of communication and client support. Team collaboration and customer focus are at the core of this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service methodologies
 </li>
 <li>
 Strong skills in ensuring Customer Satisfaction and handling client needs
 </li>
 <li>
 Excellent Communication skills, both verbal and written
 </li>
 <li>
 Proven abilities in Troubleshooting and problem-solving
 </li>
 <li>
 Ability to adapt swiftly and provide accurate, timely resolutions
 </li>
 <li>
 Positive attitude, proactive approach, and ability to work collaboratively in a team
 </li>
 <li>
 Experience in a customer-facing or call center role is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree is a plus but not mandatory
 </li>
 </ul>
</div>

Monolingual Customer Support Representative (English Speaker)

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

<div>
 
 Teleperformance is a global leader in outsourced customer experiences and business process outsourcing, with a presence in more than 80 countries worldwide. Established in Egypt in 2007, the company operates seven sites across New Cairo, Mohandessin, Katameya, Alexandria, and Tanta. Serving diverse industries such as travel, tourism, consumer electronics, and telecommunications, Teleperformance supports over 45 projects in countries including Canada, the US, the UK, and the Middle East. With expertise in over 25 languages, Teleperformance is dedicated to delivering exceptional service and fostering innovation.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site position for a customer service representative located in Cairo, Egypt.
 
 
 In this role, you will handle customer interactions via calls, emails, or chat to provide support, address inquiries, and resolve issues efficiently. You will focus on delivering outstanding customer satisfaction and maintaining a positive customer experience in alignment with company standards.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong skills in Customer Support, Customer Service, and handling inquiries professionally and empathetically
 </li>
 <li>
 Experience in ensuring Customer Satisfaction and driving positive Customer Experience through excellent communication and problem-solving
 </li>
 <li>
 Proficiency in English (level B2/C1) to handle interactions with English-speaking customers
 </li>
 <li>
 Ability to work effectively in a team and adapt to diverse customer needs
 </li>
 <li>
 A degree or equivalent education is preferred, but relevant customer service experience will be considered
 </li>
 <li>
 Previous experience in a customer service role is a plus
 </li>
 </ul>
 
 
 
</div>

English Customer Service (B2/C1)

Sutherland

<div>
 
 Company Description
 
 
 Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
 
 
 Job Description
 
 
 This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Interpersonal Skills, such as effective communication and relationship-building
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Prior experience in a call center is advantageous but not mandatory
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Additional Information
 
 
 <ul>
 <li>
 Attractive package
 </li>
 <li>
 Guaranteed KPIs for 3 months
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 24/7 transportation provided
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Clear career path
 </li>
 </ul>
</div>

Customer Service Representative

<div>
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 A very competitive salary with attractive bonuses and allowances up to 20K Gross EGP
 </li>
 <li>
 Medical and Social insurance coverage
 </li>
 <li>
 24/7 Transportation
 </li>
 <li>
 Cost of living allowance
 </li>
 <li>
 KPIS bonus
 </li>
 <li>
 Allowance for night and overnight shifts
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2-C1)
 </li>
 <li>
 Graduate/College drop out/Gap year student
 </li>
 <li>
 Free to fully commit to a full time job
 </li>
 <li>
 Able to commit to 24/7 rotational shifts from site
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Offer exceptional technical support to customers via various channels such as phone, email, and live chat
 </li>
 <li>
 Resolve customer inquiries, technical issues, and concerns promptly and effectively.
 </li>
 <li>
 Guide customers through troubleshooting steps and provide clear instructions for problem resolution
 </li>
 <li>
 Document customer interactions, inquiries, and resolutions accurately in our support system
 </li>
 <li>
 Collaborate with internal teams to escalate complex issues and ensure timely resolution
 </li>
 <li>
 Stay updated on product knowledge and industry trends to deliver the best possible support
 </li>
 </ul>
</div>

Explore 765+ Customer support representative in Cairo this March. Find roles across top companies and apply now to boost your career.

765 customer support representative jobs In Cairo

Customer Support Representative.

Customer Support Representative

Monolingual Customer Support Representative (English Speaker)

Customer Service Specialist

English Customer Service (B2/C1)

Customer Service Representative

Customer Service Representative