customer service representative

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call center agent (outsource) Jobs in Cairo

call center agent (outsource)

call center representative (fresh graduates) Jobs in Cairo

call center representative

Manpower Egypt

<div>
 
 Key Responsibilities
 
 
 &bull; Respond to customer inquiries via phone in a professional and timely manner.
 
 
 &bull; Handle customer complaints and provide appropriate solutions according to company policies.
 
 
 &bull; Provide information about products, services, and company policies.
 
 
 &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 
 
 &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in any field.
 
 
 &bull; Minimum 1 year of experience in a call center environment.
 
 
 &bull; Excellent level of English (spoken and written).
 
 
 &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
 
</div>

Customer Support Representative

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 Mission
 
 
 
 The SysOps/SRE Lead is responsible for the implementation, architectural reliability, scalability, and operational health of the R&amp;D infrastructure worldwide. You will bridge the gap between development and operations by defining and applying engineering practices to system administration.
 
 
 As a Lead, you are the owner of the platform&rsquo;s and the architect of the team&rsquo;s operational excellence, ensuring that our global toolchain remains resilient under pressure. while Also planning, organizing, leading and controlling SRE Teams Implementation timeline and standards adherence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Excellence~ Define and manage the On-Call schedules and rotations, ensuring global coverage models are sustainable, fair, and optimized for rapid incident response.
 </li>
 <li>
 Incident Leadership~ Serve as the primary escalation point for critical infrastructure and critical applications production incidents. Lead "Blameless Post-Mortems" to identify root causes and ensure permanent remediation, also manage and investigate normal Application incidents according to the defined SLA/SLO.
 </li>
 <li>
 Health Oversight~ Define, implement and Maintain daily oversight of system health monitors and error budgets. You are expected to identify systemic weaknesses and performance regressions before they impact the end-user.
 </li>
 <li>
 Documentations~ Ensure Excellent documentation of implementations, runbooks, and best practices.
 </li>
 <li>
 Planning~ Drive the definition and planning and implementation of Program Increment (PI) related infrastructure activities. You will translate business requirements into technical roadmaps and ensure the team remains aligned with organizational milestones.
 </li>
 <li>
 Delivery Excellence~ Ensure the team meets defined schedules and technical benchmarks. You will balance the "50/50" SRE split&mdash;ensuring that at least half of the team&rsquo;s capacity is dedicated to engineering improvements rather than reactive toil.
 </li>
 <li>
 Standards &amp; Compliance~ Define and enforce standards for Cloud Center, security patching, and infrastructure-as-code (IaC). You hold the final approval for production readiness.
 </li>
 <li>
 Infrastructure Evolution~ Oversee the design of secure, multi-region AWS environments, focusing on high availability and cost-optimization. by fine tuning Systems/applications/infrastructure resources for best performance, while keeping cost lower
 </li>
 <li>
 Observability Framework~ Standardize our monitoring stack (Prometheus, Grafana, ELK) to move from basic alerting to proactive, functional observability.
 </li>
 <li>
 Mentorship~ Provide technical mentorship to junior and mid-level engineers, fostering a culture of automation, documentation, and continuous improvement.
 </li>
 <li>
 Reporting and Governance~ Define and report KPIs to asses platform health and service level End-2-End.
 
 
 </li>
 </ul>
 
 Qualifications/Technical Skills Required
 
 
 
 <ul>
 <li>
 Excellent knowledge in Windows/Linux Administration
 </li>
 <li>
 Excellent knowledge in AWS Preferred (Or any similar Cloud Providers)
 </li>
 <li>
 Excellent knowledge in Terraform and Ansible
 </li>
 <li>
 Excellent knowledge in Docker or any containerization technology
 </li>
 <li>
 Excellent knowledge in Jenkins
 </li>
 <li>
 Excellent knowledge in Kubernetes
 </li>
 <li>
 Excellent knowledge in observability tools
 </li>
 <li>
 Excellent knowledge in Git (Source control tools)
 </li>
 <li>
 Very Good knowledge in any scripting language for automations
 </li>
 <li>
 very good knowledge in SAFe/agile Methedologies
 </li>
 <li>
 English Language is a must
 </li>
 <li>
 Professional Experience of 8+ years is required
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 R&amp;D Engineer
 
 
 
 D&eacute;partement~
 
 
 
 R&amp;D DSIS Applications Technical
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2025-06-01
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

SysOps/SRE Lead, GISACC

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 We are currently hiring multiple Sales Supervisors across the below locations and channels:
 
 
 <ol>
 <li>
 Marsa Matrouh &ndash; Retail &amp; Wholesale
 </li>
 <li>
 El Beheira &amp; Kafr El Sheikh &ndash; Wholesale
 </li>
 <li>
 Sharqia &ndash; Retail
 </li>
 <li>
 Ismailia, Damietta &amp; Suez &ndash; Wholesale
 </li>
 <li>
 Assiut &ndash; Retail
 </li>
 <li>
 Sohag &amp; Qena &ndash; Wholesale
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
 
</div>

Sales Supervisors - Egypt - (Multiple Locations)

FlairsTech

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 Handle outbound calls using a provided script.
 
 
 Introduce customers to insurance services in a professional and engaging manner.
 
 
 Qualify interested customers and transfer them to the licensed sales team.
 
 
 Maintain a positive customer experience while meeting performance targets.
 
 
 Accurately document call outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 B2&ndash;C1 English proficiency.
 
 
 Strong communication and interpersonal skills.
 
 
 Sales or customer service experience is a plus, but fresh graduates are welcome to apply.
 
 
 Ability to work in a target-driven environment.
 
</div>

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

Explore 20+ Call center representative in Cairo this August. Find roles across top companies and apply now to boost your career.

20 call center representative jobs In Cairo

Customer Support Representative

Customer Service Representative

Customer Support Representative.

SysOps/SRE Lead, GISACC

Sales Supervisors - Egypt - (Multiple Locations)

Customer Service Representative

Telephone Operator / Royal Service Agent