call center representative (fresh graduates)

customer experience representative - swedish

customer service representative- non voice

call center representative (fresh graduates) Jobs in Cairo

call centre | english account Jobs in Cairo

call centre | english account

contact center advisor

customer experience representative - swedish Jobs in Cairo

customer service representative- non voice Jobs in Cairo

call center representative

Imploy Egypt

<div>
 
 خدمة عملاء (مبتدئ) &ndash; القاهرة، مصر
 
 
 نبذة عن الوظيفة
 
 
 هل تمتلك مهارات تواصل ممتازة وشغفًا بمساعدة الآخرين؟ انضم إلى فريقنا كموظف خدمة عملاء في القاهرة، مصر. نبحث عن شخص متحمس في بداية مسيرته المهنية لتقديم تجربة استثنائية للعملاء والعمل ضمن بيئة داعمة وديناميكية. هذه فرصة رائعة لاكتساب الخبرة والتطور المهني في مجال خدمة العملاء.
 
 
 المسمى الوظيفي
 
 
 خدمة عملاء (مبتدئ)
 
 
 الموقع
 
 
 القاهرة، مصر
 
 
 نوع العمل
 
 
 دوام كامل
 
 
 الراتب
 
 
 راتب تنافسي بالدولار الأمريكي (USD)
 
 
 المهام والمسؤوليات
 
 <ul>
 <li>
 الرد على استفسارات العملاء عبر الهاتف والبريد الإلكتروني والدردشة المباشرة.
 </li>
 <li>
 تقديم معلومات دقيقة وواضحة حول المنتجات والخدمات.
 </li>
 <li>
 التعامل مع المشكلات والشكاوى وحلها بطريقة احترافية.
 </li>
 <li>
 تسجيل وتوثيق جميع تفاعلات العملاء على نظام إدارة علاقات العملاء (CRM).
 </li>
 <li>
 التعاون مع الفرق الداخلية لضمان حل المشكلات المعقدة بكفاءة.
 </li>
 <li>
 المساهمة في تحسين تجربة العملاء من خلال مشاركة الملاحظات والاقتراحات.
 </li>
 </ul>
 
 المتطلبات
 
 <ul>
 <li>
 مؤهل جامعي أو دبلوم.
 </li>
 <li>
 لا يشترط وجود خبرة سابقة.
 </li>
 <li>
 مهارات تواصل ممتازة باللغة العربية (تحدثًا وكتابةً وقراءةً).
 </li>
 <li>
 معرفة أساسية باللغة الإنجليزية تُعد ميزة إضافية.
 </li>
 <li>
 مهارات جيدة في حل المشكلات والتفكير المنطقي.
 </li>
 <li>
 القدرة على إدارة الوقت والعمل تحت الضغط.
 </li>
 <li>
 إجادة استخدام الحاسب الآلي وبرامج Microsoft Office.
 </li>
 <li>
 شخصية إيجابية، صبورة، وقادرة على التعامل مع مختلف أنواع العملاء.
 </li>
 </ul>
 
 المزايا
 
 <ul>
 <li>
 راتب تنافسي بالدولار الأمريكي.
 </li>
 <li>
 بيئة عمل داعمة ومحفزة.
 </li>
 <li>
 برامج تدريب وتطوير مهني مستمرة.
 </li>
 <li>
 تأمين صحي واجتماعي بعد اجتياز فترة الاختبار.
 </li>
 <li>
 فرص واضحة للترقية والتطور الوظيفي.
 </li>
 <li>
 ساعات عمل منتظمة بدوام كامل.
 </li>
 </ul>
 
 إذا كنت تبحث عن بداية قوية لمسيرتك المهنية في مجال خدمة العملاء، يسعدنا استقبال سيرتك الذاتية والانضمام إلى فريقنا.
 
</div>

Call Center Representative

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 &Ouml;versikt
 
 
 
 Som Contact Center CER kommer du att vara den f&ouml;rsta kontaktpunkten f&ouml;r inkommande samtal fr&aring;n v&aring;rdgivare och konsumenter som s&ouml;ker v&auml;gledning om l&auml;kemedelsprodukter och program. Med hj&auml;lp av empati, tydlig kommunikation och godk&auml;nda referensmaterial kommer du att ge korrekt information eller smidigt koppla vidare den som ringer till r&auml;tt avdelning f&ouml;r ytterligare st&ouml;d.
 
 
 Den h&auml;r rollen passar dig som tycker om att hj&auml;lpa andra, trivs i en samarbetsinriktad teammilj&ouml; och &auml;r stolt &ouml;ver att leverera service av h&ouml;g kvalitet. Du kommer att ha m&auml;tbara individuella m&aring;l och teamm&aring;l kopplade till kvalitet, tillsammans med l&ouml;pande feedback, coachning och erk&auml;nnande fr&aring;n VClouds ledning f&ouml;r att st&ouml;dja din utveckling och framg&aring;ng.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Arbetsbeskrivning
 
 
 
 
 Huvudsakliga ansvarsomr&aring;den:
 
 
 
 - Besvara inkommande kundf&ouml;rfr&aring;gningar med professionalism, noggrannhet och ett serviceinriktat arbetss&auml;tt.
 
 
 - Bygga och uppr&auml;tth&aring;lla starka relationer med interna och externa kunder.
 
 
 - Anv&auml;nda godk&auml;nda referensmaterial, samtalsmanus, vanliga fr&aring;gor och utbildningsuppdateringar f&ouml;r att ge tydlig, konsekvent och regelriktig information.
 
 
 - Arbeta sj&auml;lvst&auml;ndigt i en snabb callcentermilj&ouml; samtidigt som du bidrar till en positiv teamkultur.
 
 
 - Eskalera mer komplexa fr&aring;gor till r&auml;tt avdelning f&ouml;r att s&auml;kerst&auml;lla snabb l&ouml;sning.
 
 
 
 Requirements
 
 
 
 - Fluency in Swedish and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Krav
 
 
 
 - Flytande kunskaper i svenska och engelska, b&aring;de i tal och skrift.
 
 
 - God kommunikationsf&ouml;rm&aring;ga och aktivt lyssnande.
 
 
 - Erfarenhet av kundservice eller callcenter &auml;r meriterande.
 
 
 - F&ouml;rm&aring;ga att noggrant f&ouml;lja manus, referensmaterial och riktlinjer f&ouml;r regelefterlevnad.
 
 
 - Bekv&auml;m med att arbeta i en strukturerad och prestationsdriven milj&ouml;.
 
 
 - Stark k&auml;nsla f&ouml;r detaljer och noggrannhet.
 
 
 - F&ouml;rm&aring;ga att hantera k&auml;nsliga samtal med professionalism och empati.
 
 
 - Grundl&auml;ggande datorvana och f&ouml;rm&aring;ga att arbeta i flera system samtidigt.
 
</div>

Customer Experience Representative - Swedish

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
 </li>
 <li>
 Provide accurate and timely information to customers regarding products and services.
 </li>
 <li>
 Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
 </li>
 <li>
 Assign new leads to franchise owners based on inquiries and requests received through the call center.
 </li>
 <li>
 Maintain accurate records of leads and customer interactions in the system.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or any relevant field is a plus
 </li>
 <li>
 Excellent Microsoft Office skills (Excel &ndash; Word &ndash; PowerPoint)
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 </li>
 <li>
 Knowledge of real estate industry practices and regulations is a plus.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment
 </li>
 </ul>
</div>

Fresh Sales Real Estate (Fresh & Zero experience)

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Maqsam

<div>
 
 About Maqsam:
 
 
 
 
 Maqsam
 
 is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
 
 
 
 Your Opportunity:
 
 
 
 We are seeking a
 
 Backend
 
 
 Software Engineer
 
 to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.
 
 
 In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product's capabilities.
 
 
 
 Your Top Responsibilities:
 
 
 
 <ul>
 <li>
 Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality
 </li>
 <li>
 Debug and troubleshoot complex software issues in a high-availability environment
 </li>
 <li>
 Optimize system performance through rigorous testing and code refinement
 </li>
 <li>
 Collaborate with cross-functional teams to integrate new technologies and frameworks
 </li>
 <li>
 Conduct code reviews to ensure code quality and implementation of best practices
 </li>
 <li>
 Document development processes, code changes, and other critical information accurately
 </li>
 <li>
 Participate in the design and architecture decisions of our internal systems and databases
 </li>
 <li>
 Support junior software engineers and participate in ramping up new joiners
 
 
 </li>
 </ul>
 
 What We Expect from You
 
 
 
 <ul>
 <li>
 Experience with backend or full-stack web development is a MUST, focusing on scalable and robust system design
 </li>
 <li>
 Proven ability in writing high-quality, readable, and scalable code
 </li>
 <li>
 Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues
 </li>
 <li>
 Experience with relational databases and their integration into systems
 </li>
 <li>
 Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems
 </li>
 <li>
 Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions
 </li>
 <li>
 Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 3-5 years of experience in backend or full-stack web development
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members
 </li>
 <li>
 A commitment to continuous professional development and eagerness to learn new technologies
 </li>
 <li>
 A degree in Computer Science, Engineering, or a related field is preferred
 </li>
 <li>
 Experience in mobile development is a plus
 </li>
 <li>
 Experience working on VoIP-related projects is a plus
 </li>
 <li>
 Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus
 
 
 </li>
 </ul>
 
 What We Provide:
 
 
 
 Join a world-class team at Maqsam, where your growth is our priority. Here's what you can expect:
 
 
 <ul>
 <li>
 A Collaborative and Friendly Environment
 </li>
 <li>
 Personal and Professional Growth: Opportunities to learn and become a world-class professional
 </li>
 <li>
 Fair Compensation: We value your contribution
 </li>
 <li>
 Transparency: A culture that thrives on open communication
 </li>
 <li>
 Benefits: First-class health insurance, and more
 </li>
 <li>
 Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business
 
 
 </li>
 </ul>
 Ready to join
 
 Maqsam's
 
 team?
 
 Apply now!
 
</div>

Software Engineer

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