customer service representative

call center agent

call center agent (outsource) Jobs in Cairo

call center agent (outsource)

call center representative (fresh graduates) Jobs in Cairo

call centre | english account Jobs in Cairo

call centre | english account

call center representative

Sky Innovo Developments

<div>
 
 About the Role
 
 
 We are seeking a customer-focused and results-driven Call Center Agent to serve as the first point of contact for prospective clients to ensure an exceptional customer experience.
 
 
 
 
 
 In this role, you will manage inbound inquiries, provide accurate information about our projects and developer offerings, qualify leads, and maintain accurate records of all customer interactions.
 
 
 You will play a key role in supporting lead generation efforts while representing the brand with professionalism and excellence.
 
 
 
 
 
 The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced, target-driven environment.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
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 Manage all inbound calls through the company hotline, ensuring prompt response times in line with established service level agreements and delivering a professional, customer-centric experience.
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 Provide accurate and up-to-date information on the developer, projects, unit types, and available offerings while effectively identifying customer needs and qualifying lead potential.
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 Capture and maintain complete and accurate lead information following each interaction, including customer details, project preferences, and budget range where applicable.
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 Monitor and track call activity, ensuring all interactions are recorded accurately within the designated systems and maintaining high standards of data integrity.
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 Prepare and submit daily performance reports, including call volumes, response metrics, missed calls, and lead generation outcomes while consistently representing the organization's brand values and service standards.
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 </ul>
 
 
 
 
 Qualifications
 
 <ul>
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 Fluency in both English and Arabic is mandatory.
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 1&ndash;3 years of experience in a call center or customer service environment; prior experience within the real estate sector is preferred.
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 Excellent verbal communication and interpersonal skills with a professional telephone manner.
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 Strong active listening skills with the ability to identify customer needs and build rapport.
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 High attention to detail with strong data entry and administrative capabilities.
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 Ability to manage multiple priorities and perform effectively in a fast-paced environment.
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 Proficiency in Microsoft Office applications and CRM or lead management systems.
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 </ul>
 
 
 
</div>

Call Center Agent

Connectivaa Business Solutions

<div>
 
 
 Company Description
 
 Connectivaa Business Solutions is a hiring agency that hire on behalf of VXI company ( Gradutes )
 
 
 
 
 
 
 Role Description
 
 This is a full-time, on-site English Call Center role based in Cairo, Egypt. The role involves handling inbound and outbound calls in English, addressing customer inquiries, resolving issues, and providing clear, professional information about products, services, or processes. The team member will log and update customer interactions in the system, follow call scripts and guidelines when needed, and escalate complex cases to the appropriate department. Daily tasks also include following up on open cases, meeting individual and team performance targets, and maintaining a courteous and solution-focused approach in every interaction. The role requires close collaboration with colleagues and supervisors to ensure consistent service quality and ongoing process improvement.
 
 
 
 Qualifications
 
 
 
 
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 English B2 to C1
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 Egyptians and graduates only
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 Dropouts are welcome to apply
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 Flexible to work rotaional and overnight shifts
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 </ul>
</div>

English call center

51Talk

<div>
 
 💼 Telesales Representative (Educational Advisor)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🧠✨Support students throughout their learning journey by identifying challenges and offering tailored solutions
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 📊Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness
 
 
 
 
 
 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 📚Passion for education and a strong commitment to delivering exceptional customer experiences
 
 
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 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
 
 
 
 
 🕒 Schedule:
 
 
 Sunday to Thursday: 12:00 PM &ndash; 9:00 PM (includes a 1 hour and 15 min break)
 
 
 Saturday: 12:00 PM &ndash; 4:00 PM
 
 
 Friday: Day off
 
 
 
 
 
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 📩 Apply Now!
 
 
 
 
 
 📧 Send your resume to: ReemRagab@51talk.com
 
 
 💬 Or reach out via WhatsApp: 01276534443
 
</div>

Sales Specialist

Tech Mahindra

<div>
 
 
 About Us:
 
 
 
 Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience &amp; design services, AI &amp; analytics, and cloud &amp; infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative&rsquo;s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.
 
 
 
 
 
 
 Job Details:
 
 
 
 Skillset &ndash; Network Voice
 
 
 Exp level &ndash; 5-7 years
 
 
 Location &ndash; Cairo, Egypt
 
 
 Salary Budget &ndash; 80 K to 120 K EGP Gross
 
 
 
 
 
 
 Job Description:
 
 
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 Extensive experience in the design, configuration, manage, upgrades and troubleshooting of Cisco VOIP networks including Call Managers, IM&amp;P, UCCX, CUC, Voice Gateways, Cisco CUBE, Gatekeeper solutions Administration of Network Voice and IP Telephony Infrastructure (Cisco &amp; AVAYA) .
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 Experienced with Contact Center Solutions i.e. Avaya contact center, Imagicle (attendant console/IVR/Call Recording/Billing), Cloud Contact Center (Sprinkler), Genesys.
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 Experience in configuring and troubleshooting SIP based Video Conferencing Endpoints such as Cisco WebEx Room Devices and MTR devices.
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 Hands-on experience and knowledge in Avaya ACM, SMGR, SM, AADS and Media gateways
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 Knowledge and Experience in managing &amp; troubleshooting of session border controllers (Cisco CUBE, Ribbon etc.)
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 Administration and troubleshooting of Cisco Expressways for B2B, MRA (Mobile &amp; Remote Access).
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 Configuration and administration of Microsoft Teams Voice Direct Routing.
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 Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer and consistently accurate resolutions.
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 Overall responsibility for the operation and security of the IP telephony environment.
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 Perform problem analysis and provide recommendations for enhancements for Telecom and Voice Network
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 Perform gap analysis and implements steps for improving service quality
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 Design and configure call routing, call flows, and voicemail systems.
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 Configuration and administration of Contact Center IVR scripting.
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 Administration of Cisco WebEx cloud-based SaaS.
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 Managing and troubleshooting of Virtual Machines, Vmware, HyperFlex, UCS.
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 Hands-on experience of Third-party Billing Server such as Imagicle.
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 Configuring and troubleshooting of Analog devices such as ATA.
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 ITIL V3 Foundation Certified (Preferred).
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 CCNA &amp; Voice Certifications, MS Teams Certifications.
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 </ul>
 
 
 
 
 
 How To Apply:
 
 
 
 It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!
 
 
 
 
 
 Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
 
</div>

Voice Network Engineer

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
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 Answering incoming calls from customers in a professional and courteous manner.
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 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
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 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
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 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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 Meeting or exceeding individual and team sales targets.
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 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
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 </ul>
 Requirements:
 
 
 <ul>
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 Excellent verbal and written communication skills in English.
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 Previous experience in a customer service and sales role, preferably in a call center environment.
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 Ability to multitask, prioritize, and manage time effectively.
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 Strong problem-solving skills and the ability to think on your feet.
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 Comfortable working in a fast-paced environment.
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 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
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 Bachelor's degree in any field is preferred.
 
 
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 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
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 Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
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 Provide accurate and timely information to customers regarding products and services.
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 Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
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 Assign new leads to franchise owners based on inquiries and requests received through the call center.
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 Maintain accurate records of leads and customer interactions in the system.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 Bachelor's degree in business administration or any relevant field is a plus
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 Excellent Microsoft Office skills (Excel &ndash; Word &ndash; PowerPoint)
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 Outstanding communication and interpersonal skills.
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 Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
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 Knowledge of real estate industry practices and regulations is a plus.
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 Ability to work collaboratively in a fast-paced, dynamic environment
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 </ul>
</div>

Real Estate Sales Representative (Fresh Graduate)

Fresh Sales Real Estate (Fresh & Zero experience)

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