receptionist

customer service executive

hr specialist

sales supervisor

senior sales consultant

call center representative

Emirates NBD

<div>
 
 
 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
 </li>
 <li>
 Respond to various customer inquiries regarding our banking products and services.
 </li>
 <li>
 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
 </li>
 <li>
 Accurately record customer information and interactions in our system.
 </li>
 <li>
 Identify opportunities to improve customer experience and streamline processes.
 </li>
 <li>
 Adhere to established procedures and comply with information security and data privacy policies.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Job location: New Cairo, Egypt
 </li>
 <li>
 Bachelor's degree in any field
 </li>
 <li>
 Excellent English communication skills (written and verbal).
 </li>
 <li>
 Ability to work on rotational shifts and weekends.
 </li>
 <li>
 Strong problem-solving and interpersonal skills.
 </li>
 <li>
 Available to join immediately.
 </li>
 <li>
 A proactive and customer-centric approach.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably within the banking industry.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 </li>
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 Incentives based on the KPIs achieved
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 Health insurance
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 Social insurance
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 Career development opportunities
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 </ul>
 
 
</div>

Call Center Representative

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Call Center Agent (outsource)

<div>
 <ul>
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 Manages and assure effective operation for the Mass Banking Call Center, Priority Banking Call Center, the Operations Team (Service Requests) &amp; Virtual Tellers Team (ITM Team).
 </li>
 <li>
 Establish the overall framework for the call center inbound team (Priority Banking Call Center / Mass Banking Call Center / ITM Video Call Center and Back Office Operations) activities in line with the CRC objectives and targets.
 </li>
 <li>
 Determines the call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
 </li>
 <li>
 Identifying and evaluating state-of-the-art technologies and defining user requirements, establishing technical specifications, and production, productivity, quality, and customer-service standards.
 </li>
 <li>
 Develops call center systems by developing customer interaction and voice response systems, and voice networks, user interfaces, developing and executing user acceptance test plans, planning and controlling implementations.
 </li>
 <li>
 Managing system and process improvement and quality assurance programs.
 </li>
 <li>
 Maintains professional and technical knowledge by tracking emerging trends in call center operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
 </li>
 <li>
 Setting and meeting performance targets for speed, efficiency, sales and quality.
 </li>
 <li>
 Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
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 <li>
 Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Minimum 7 years of experience in banking with focus on branch operations and customer relationship management
 
 
 
</div>

Head of Call Center

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The IT Director will be responsible for leading and managing the IT operations, infrastructure, and technology strategy across multiple call center sites within the region. The role ensures high system availability, security, compliance, and scalability to support business continuity and customer satisfaction. This leader will partner with business stakeholders to align technology initiatives with organizational goals, drive digital transformation, and manage a team of IT professionals across the region.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute the regional IT strategy aligned with global IT and business objectives.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, ensuring IT initiatives support call center operations, workforce management, and customer experience.
 </li>
 <li>
 Lead IT governance, ensuring adherence to policies, budgets, and compliance standards.
 </li>
 <li>
 Oversee network, telephony, data center, and cloud services supporting call center operations
 </li>
 <li>
 Ensure maximum uptime and service availability across all sites through proactive monitoring and disaster recovery planning.
 </li>
 <li>
 Manage vendor relationships with telecom providers, hardware/software suppliers, and service integrators.
 </li>
 <li>
 Implement cybersecurity measures to safeguard sensitive customer and employee data.
 </li>
 <li>
 Conduct audits and risk assessments across regional operations.
 </li>
 <li>
 Oversee deployment and maintenance of call center technologies
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 5 year of IT Management Experience
 </li>
 <li>
 Strong background in call center technologies
 </li>
 <li>
 Proven track record in multi-site IT operations management
 </li>
 <li>
 Excellent communication, vendor negotiation, and stakeholder management skills.
 </li>
 <li>
 Strong Risk Assessment and Mitigation Skills.
 </li>
 </ul>
 
 
</div>

Director of Information Technology

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

<div>
 <ul>
 <li>
 Provide priority clients with exceptional, personalized, and confidential banking support, ensuring timely resolution of inquiries and requests, maintaining high satisfaction levels, and strengthening long-term client relationships that contribute to customer loyalty and revenue growth.
 </li>
 <li>
 The Call Center Agent for Priority Clients exists to deliver premium customer service to high-value clients by addressing their unique banking needs promptly, professionally, and with utmost confidentiality. The role ensures that priority clients receive differentiated service levels, thereby supporting the bank&rsquo;s strategy of enhancing customer relation and strengthening client loyalty.
 </li>
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 Reply to priority customer calls within the established time, follow the relevant script.
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 Understand the customer&rsquo;s requirements by asking a number of relevant questions.
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 Provide the appropriate responses to the customer&rsquo;s inquiries.
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 Record, track, and resolve client issues promptly - Escalate sensitive or complex cases to higher management with follow-up.
 </li>
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 Participate in training sessions to stay updated on products, systems, and compliance rules.
 </li>
 <li>
 Prepare and submit reports on client interactions and feedback.
 </li>
 <li>
 0-1 Years of experience in Call Center field.
 </li>
 </ul>
</div>

Inbound Agent - Priority Banking Segment

Americana Restaurants

<div>
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Continuously monitor and update the accuracy and availability of all product and service knowledge available to the agents.
 </li>
 <li>
 Handle customer queries on an ongoing basis to keep self-updates on real customer concerns and modify knowledge base as needed.
 </li>
 <li>
 Assist agents in handling customer queries whenever required.
 </li>
 <li>
 Improve the quality of service by identifying gaps in product knowledge base and taking steps to build a better knowledge resource and understanding of the same amongst agents.
 </li>
 <li>
 Conduct frequent meetings with agents and team leads to gather their feedback regarding client policies, tools and product and make improvements to the knowledge resources as required.
 </li>
 <li>
 Deliver daily briefings to agents to ensure that all updates are cascaded.
 </li>
 <li>
 Deliver refresher sessions to cover gaps in product knowledge as and when the need arises, in consultation with the operations manager.
 </li>
 <li>
 Cascade updates regarding products &amp; policies to agents in a periodic and effective manner.
 </li>
 <li>
 Act as the knowledge reference during quality calibration sessions and resolve knowledge disputes between quality monitoring coordinators and team leads.
 </li>
 <li>
 Send relevant reports to the call center heads, such as &ldquo;consultant line report&rdquo; and &ldquo;case wellness report&rdquo; which benefit in identifying issues with the call center heads knowledge base &amp; tools.
 </li>
 <li>
 Participate in the creation of skill verifications for the agents.
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE:
 
 
 <ul>
 <li>
 Minimum 2 years of Experience.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFIC SKILLS:
 
 
 <ul>
 <li>
 High usage skills of Microsoft office applications and tools.
 </li>
 <li>
 Understanding of company products, services, and policies.
 </li>
 <li>
 Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
 </li>
 </ul>
</div>

Call Center Team Lead

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