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call center representative (fresh graduates) Jobs in Cairo

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EgyBell

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement.
 
 
 
 
 
 
 Fresh Graduates are welcome to apply.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Good user of Excel and MS Office
 
 
 Excellent command of English language.
 
 
 Excellent communication and problem-solving skills.
 
</div>

Call Center Representative (Fresh Graduates)

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates can apply
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Good user of Excel and MS Office
 </li>
 <li>
 Excellent command of English language. Read and Write.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Arab Bank

<div>
 
 
 
 Accountable for:
 
 
 
 <ul>
 <li>
 Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail or both (E-mail &amp; Phone).
 </li>
 <li>
 Handling all client complaints in a timely manner at the highest quality standards
 </li>
 <li>
 Provide information on all Bank Products to existing &amp; potential clients.
 </li>
 <li>
 Selling bank products and services, and generate quality service opportunities.
 </li>
 <li>
 Resolve customer complaints, either directly or conjointly with the other concerned dept&rsquo;s.
 </li>
 <li>
 Execute client instructions as per Arab Bank P&amp;P&rsquo;s.
 </li>
 <li>
 Identify &amp; forward customers feedback, and contribute to process improvement.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 From 0-2 years experience in a related field.
 </li>
 <li>
 Bachelor degree from a reputable university.
 </li>
 <li>
 Excellent Communication.
 </li>
 <li>
 PC Literate (Excel, Internet, word, PowerPoint, ETC&hellip;).
 </li>
 </ul>
 
 
</div>

Call Center Representative - Staff

ariika

<div>
 
 Role Overview
 
 
 
 We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika&rsquo;s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer inquiries through calls and ensure prompt, professional responses
 </li>
 <li>
 Address customer complaints and provide effective, timely resolutions
 </li>
 <li>
 Follow up on pending cases to ensure closure and customer satisfaction
 </li>
 <li>
 Provide accurate information regarding products, orders, and company policies
 </li>
 <li>
 Maintain a positive brand image through every customer interaction
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to handle difficult situations professionally and calmly
 </li>
 <li>
 Strong multitasking skills and ability to work under pressure
 </li>
 <li>
 Previous experience in customer service or call center roles is a plus
 </li>
 </ul>
</div>

Customer Service Representative

Concentrix

<div>
 
 🇩🇪
 
 Calling All German Speakers in Egypt!
 
 🇪🇬
 
 
 Concentrix is excited to announce a
 
 newly launching account
 
 , and we&rsquo;re looking for
 
 German speakers
 
 who want to grow with us from the ground up!
 
 
 ✅
 
 Language Requirements:
 
 
 
 &bull;
 
 German B2+
 
 
 
 &bull;
 
 English B1
 
 
 
 🌟
 
 Why Join This Opportunity?
 
 
 
 &bull;
 
 Competitive salary
 
 
 
 &bull;
 
 Transportation provided
 
 
 
 &bull;
 
 Medical insurance
 
 
 
 &bull;
 
 Newly launching account = strong opportunities for fast promotion &amp; career growth
 
 
 
 &bull; Supportive, global work environment
 
 
 If you&rsquo;re ambitious, career‑driven, and ready to be part of a growing team with real advancement opportunities, this role is for you!
 
 
 📩 Interested? Reach out or apply now.
 
 
 #Hiring #GermanSpeakers #Concentrix #CareersInEgypt #BilingualJobs #NewLaunch #CareerGrowth
 
</div>

Call Center Specialist

HSBC

<div>
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

UK Call Center agent

iQor

<div>
 
 Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
 </li>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
 </li>
 <li>
 Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
 </li>
 <li>
 Drives continuous improvement through trend reporting analysis and metrics management
 </li>
 <li>
 Offers new ideas and suggestions for improvement.
 </li>
 <li>
 Identifies and implements new practices and processes that are &ldquo;best in field".
 </li>
 <li>
 Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
 </li>
 <li>
 Confers with reporting manager on complex or unusual situations.
 </li>
 <li>
 Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
 </li>
 <li>
 Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
 </li>
 <li>
 Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
 </li>
 <li>
 Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
 </li>
 <li>
 Understands and embraces the business and call center operations strategic direction.
 </li>
 <li>
 Performs other duties as assigned.
 </li>
 </ul>
 
 
 
 Skills Requirements:
 
 <ul>
 <li>
 3 or more years of call center experience in collections/sales/customer service/technical support.
 </li>
 <li>
 1 or more years of supervisory experience.
 </li>
 </ul>
 
 
 
 Education Requirements:
 
 <ul>
 <li>
 Bachelor degree of Business Administration or equivalent, MBA is a plus.
 </li>
 </ul>
 
 
 
 Physical Requirements:
 
 <ul>
 <li>
 Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.
 </li>
 <li>
 Consistent attendance is an essential function of the job.
 </li>
 </ul>
</div>

Team Lead (Operations Supervisor)

Explore 166+ Call center representative in Cairo this May. Find roles across top companies and apply now to boost your career.

166 call center representative jobs In Cairo

Call Center Representative (Fresh Graduates)

Call Center Representative (Fresh Graduates)

Call Center Representative - Staff

Customer Service Representative

Call Center Specialist

UK Call Center agent

Team Lead (Operations Supervisor)