customer service representative Jobs in Cairo

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call center agent (outsource) Jobs in Cairo

call center agent (outsource)

call center agent outsource

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

A.P. Moller - Maersk

<div>
 
 Opportunity
 
 
 
 Are you passionate about delivering an exceptional customer experience? We are looking for a
 
 Counter Control Agent
 
 to join our team and serve as the primary point of contact for customers and intermediaries visiting the Maersk counter. In this role, you will manage counter-related interactions, primarily supporting the release of cargo and documentation, while ensuring a seamless customer journey. You will also play an active role in identifying opportunities to improve customer experience and optimize operational processes.
 
 
 
 We Offer
 
 
 
 At Maersk, you'll be part of a global organization where collaboration, continuous learning, and customer focus are at the heart of everything we do. We offer:
 
 
 <ul>
 <li>
 A truly international, diverse, and inclusive working environment.
 </li>
 <li>
 A modern workplace with a collaborative culture.
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 <li>
 Value-based and team-oriented leadership.
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 Opportunities to strengthen your systems and process knowledge.
 </li>
 <li>
 A wide range of international career opportunities across the Maersk network.
 </li>
 <li>
 Continuous learning and development in a dynamic and fast-paced environment.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 As a Counter Agent, you will:
 
 
 
 <ul>
 <li>
 Manage all required system updates to ensure an excellent customer experience at the counter.
 </li>
 <li>
 Execute import and export counter activities in line with established processes and service standards.
 </li>
 <li>
 Contribute to achieving individual and team Key Performance Indicators (KPIs).
 </li>
 <li>
 Ensure Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are consistently followed by the Third-Party Agent (TPA).
 </li>
 <li>
 Coordinate with internal stakeholders to support counter-related operational activities.
 </li>
 <li>
 Investigate and resolve outstanding collections while ensuring real short payments are collected by the TPA.
 </li>
 <li>
 Monitor Third-Party Agent performance and conduct periodic on-site audits to ensure compliance with agreed service standards.
 </li>
 <li>
 Identify opportunities to improve operational efficiency and enhance the customer experience.
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 
 To succeed in this role, you will bring:
 
 
 
 <ul>
 <li>
 Experience in customer service, commercial operations, or a customer-facing counter environment.
 </li>
 <li>
 Experience within the logistics, shipping, freight forwarding, or transportation industry is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good written and spoken English.
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 The ability to prioritize tasks and perform effectively in a fast-paced environment.
 </li>
 <li>
 A proactive, customer-focused mindset with strong attention to detail.
 
 
 </li>
 </ul>
 #RPO
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Counter Control Agent

Future Group Language Solutions

<div>
 
 About The Role
 
 
 
 We are looking for an
 
 Applied AI Engineer
 
 to design, build, and deploy intelligent AI solutions that solve real business challenges. In this role, you'll work with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), GraphRAG, AI agents, and knowledge graphs to create scalable, production-ready AI applications.
 
 
 This is an
 
 AI-first engineering role
 
 , where leveraging AI development tools such as ChatGPT, Cursor, GitHub Copilot, Claude, or Windsurf is an essential part of the development workflow.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and deploy AI-powered applications using LLMs.
 </li>
 <li>
 Build and optimize RAG and GraphRAG pipelines.
 </li>
 <li>
 Develop AI agents and multi-agent workflows for business automation.
 </li>
 <li>
 Design and manage knowledge graphs using GraphDB technologies.
 </li>
 <li>
 Integrate enterprise data sources with AI applications.
 </li>
 <li>
 Engineer prompts, workflows, and agent orchestration for reliable AI systems.
 </li>
 <li>
 Evaluate and optimize AI models for quality, latency, scalability, and cost.
 </li>
 <li>
 Build production-ready APIs and AI services.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver AI-driven products.
 </li>
 <li>
 Stay up to date with the latest AI models, frameworks, and best practices.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, AI, or a related field.
 </li>
 <li>
 3+ years of experience developing AI-powered or data-intensive applications.
 </li>
 <li>
 Strong proficiency in Python.
 </li>
 <li>
 Hands-on experience with LLMs (OpenAI, Azure OpenAI, Anthropic, Gemini, or similar).
 </li>
 <li>
 Experience implementing Retrieval-Augmented Generation (RAG).
 </li>
 <li>
 Experience with Graph Databases such as Neo4j, Amazon Neptune, Memgraph, or GraphDB.
 </li>
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 Familiarity with vector databases such as Pinecone, Qdrant, Weaviate, Milvus, or pgvector.
 </li>
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 Experience integrating AI models through APIs and SDKs.
 </li>
 <li>
 Solid understanding of REST APIs, Git, Docker, and cloud platforms (Azure, AWS, or GCP).
 </li>
 <li>
 Strong analytical, debugging, and problem-solving skills.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with GraphRAG architectures.
 </li>
 <li>
 Knowledge of AI agent frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, or OpenAI Agents SDK.
 </li>
 <li>
 Experience with Model Context Protocol (MCP).
 </li>
 <li>
 Prompt engineering and AI evaluation frameworks.
 </li>
 <li>
 Knowledge of semantic search and hybrid retrieval.
 </li>
 <li>
 Experience with FastAPI, Django, or Flask.
 </li>
 <li>
 Familiarity with Kubernetes, CI/CD pipelines, and microservices.
 </li>
 <li>
 Experience building knowledge graphs and ontology design.
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to build cutting-edge AI products.
 </li>
 <li>
 Collaborative and innovative engineering environment.
 </li>
 <li>
 Exposure to the latest AI technologies and frameworks.
 </li>
 <li>
 Professional growth and continuous learning opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 
 
 
 </li>
 </ul>
 Join Our Team
 
 
 If you're passionate about building practical AI applications, enjoy working with the latest AI technologies, and thrive in an AI-first development environment, we'd love to hear from you!
</div>

Applied AI Engineer (AI-First / Vibe Coding)

<div>
 
 Teleperformance is looking for a
 
 Real-Time Analyst (RTA) II
 
 to join our Workforce Management team. In this role, you will be responsible for monitoring real-time operations, analyzing performance metrics, and ensuring optimal staffing levels to support operational and service level objectives.
 
 
 If you have a strong analytical mindset, experience in workforce management, and enjoy working in a fast-paced environment, we'd like to hear from you.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Monitor real-time operational performance across multiple accounts and sites.
 </li>
 <li>
 Track service levels, call volumes, adherence, occupancy, and other key performance indicators.
 </li>
 <li>
 Identify real-time staffing gaps and recommend appropriate corrective actions.
 </li>
 <li>
 Coordinate with Operations, Scheduling, and Workforce Management teams to optimize staffing and resource allocation.
 </li>
 <li>
 Communicate intraday performance updates, risks, and action plans to stakeholders.
 </li>
 <li>
 Analyze trends and provide recommendations to improve operational efficiency.
 </li>
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 Generate and maintain real-time reports and dashboards.
 </li>
 <li>
 Ensure compliance with workforce management processes and service level agreements.
 </li>
 <li>
 Escalate operational risks and performance concerns in a timely manner.
 </li>
 <li>
 Support continuous improvement initiatives within the Workforce Management function.
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Bachelor's degree or equivalent work experience.
 </li>
 <li>
 2&ndash;4 years of experience in Workforce Management, with hands-on experience in Real-Time Analysis.
 </li>
 <li>
 Strong understanding of contact center KPIs, including Service Level, AHT, Occupancy, Shrinkage, Adherence, and Forecast Accuracy.
 </li>
 <li>
 Experience using Workforce Management tools such as
 
 Alvaria (Aspect), Verint, NICE IEX, Genesys WFM
 
 , or similar platforms is preferred.
 </li>
 <li>
 Advanced Microsoft Excel skills; experience with Power BI is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Ability to work under pressure and make data-driven decisions in a fast-paced environment.
 </li>
 <li>
 Flexibility to work rotational shifts if required.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience supporting multiple accounts or multi-site operations.
 </li>
 <li>
 Knowledge of reporting and dashboard development.
 </li>
 <li>
 Experience working in BPO or contact center environments.
 </li>
 <li>
 Familiarity with PowerPoint for presenting operational insights.
 </li>
 </ul>
 
 If you're passionate about workforce optimization and operational excellence, we'd love to hear from you. Apply today and become part of the Teleperformance team.
 
</div>

Realtime Analyst

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 
 
</div>

Salesperson (No Experience Needed)

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Explore 32+ Call center agent outsource in Cairo this August. Find roles across top companies and apply now to boost your career.