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call center agent (outsource) Jobs in Cairo

call center agent (outsource)

call center representative

call center representative (fresh graduates) Jobs in Cairo

call center agent outsource

First Abu Dhabi Bank Misr (FABMISR)

<div>
 
 
 
 Job Summary:
 
 
 
 
 Handle inbound/outbound customer calls, respond to inquiries, resolve complaints, and ensure high levels of customer satisfaction while maintaining service quality standards.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Answer customer calls professionally and efficiently
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 Provide accurate information about products/services
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 Handle and resolve customer complaints
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 Follow up on customer requests when needed
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 Maintain proper documentation of customer interactions
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 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
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 Excellent communication skills
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 Good command of English
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 Customer service experience is a plus
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 Ability to work under pressure
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 Flexibility to work in 24/7 rotating shifts
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 </ul>
</div>

Call Center Agent (Outsource)

PepsiCo

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
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 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
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 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
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 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
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 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
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 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
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 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
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 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
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 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
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 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
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 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
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 </ul>
 
 Qualifications
 
 
 
 Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
 
 
 <ul>
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 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
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 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
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 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
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 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
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 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
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 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
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 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
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 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
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 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
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 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations).
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 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
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 </ul>
</div>

Fleet Control Senior Associate

<div>
 
 
 
 Job Summary;
 
 
 
 
 
 
 
 
 
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 <ul>
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 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
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 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
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 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
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 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
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 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
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 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
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 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
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 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
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 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
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 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
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 </ul>
 
 
 
 
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 
 
 
 
 - Education:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
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 Professional certifications in Customer Experience or Service Management are considered an advantage.
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 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
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 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
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 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
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 </ul>
 
 
 - Special requirements:
 
 
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 Community management or property management exposure is a plus.
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 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
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 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
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 Ability to analyze customer feedback and operational data to drive service improvements.
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 </ul>
 
 
</div>

Client Affairs Director

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
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 Competitive Salary, wages, and a comprehensive benefits package
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 Excellent Training and Development opportunities
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 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
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 Comprehensive private medical insurance, Dental/disability/life insurance
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 Retirement benefits/pension
 
 
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 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
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 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
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 https://www.facebook.com/FourSeasonsJobs
 
 
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 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

SSC HR Solutions

<div>
 TEST MANAGER (8+ Years)
 
 
 Role Summary
 
 
 The Test Manager provides QA leadership and governance for AI-enabled enterprise systems, ensuring strong automation practices, consistent AI testing standards, quality delivery, and cross team coordination across all solutions.
 
 
 Key Responsibilities
 
 
 <ul>
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 Define and establish QA governance and automation strategy for enterprise-grade AI and digital solutions, including Agentic AI, multi-agent orchestration platforms, microservices, UI, and ERP integrations
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 Set AI testing standards, validation frameworks, and approval guidelines across all AI agent categories
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 Govern end-to-end testing execution across complex enterprise technology stacks
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 Define and enforce AI specific testing frameworks, covering ex : Prompt safety, prompt drift, hallucination detection , Bias, fairness, compliance checks
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 Oversee voice and conversational AI testing, ensuring Speech-to-text (STT) quality and accuracy ,Sentiment analysis reliability ,Intent classification
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 Own QA metrics, capacity planning, and upskilling
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 Collaborate with Product, Architecture, and Compliance teams
 
 
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 </ul>
 
 Requirements
 
 
 
 Required Skills (Must Have)
 
 
 <ul>
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 Experience leading automation-heavy QA teams
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 Strong understanding of Java/Python-based automation frameworks
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 Selenium ecosystem and CI/CD governance
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 Hands-on exposure to AI testing tools (e.g., Testsigma, Testim ) for evaluation and governance
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 Minimum of 2-3 years of hands on experience with GenAI and Agentic AI solutions across production, client facing, or enterprise systems, including ownership of quality oversight and governance
 
 
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 </ul>
 Good to Have
 
 
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 Good ERP / Accounts Payable knowledge (e.g., Oracle ERP, SAP)
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 ISTQB certification
 
 
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 </ul>
 
 Job Special Requirements
 
 
 
 
 Fluency in English is a must.
 
</div>

Test Manager (AI & Enterprise Systems)

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
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 Answering incoming calls from customers in a professional and courteous manner.
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 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
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 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
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 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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 Meeting or exceeding individual and team sales targets.
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 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
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 </ul>
 Requirements:
 
 
 <ul>
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 Excellent verbal and written communication skills in English.
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 Previous experience in a customer service and sales role, preferably in a call center environment.
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 Ability to multitask, prioritize, and manage time effectively.
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 Strong problem-solving skills and the ability to think on your feet.
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 Comfortable working in a fast-paced environment.
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 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
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 </ul>
 Education:
 
 
 <ul>
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 Bachelor's degree in any field is preferred.
 
 
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 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

OmniOps

<div>
 
 
 About OmniOps
 
 
 
 
 
 
 OmniOps helps organizations build, operate, and optimize modern cloud-native infrastructure, observability platforms, and AI-powered operations. We work with clients across multiple industries to deliver scalable, reliable, and secure solutions that enable operational excellence.
 
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking an experienced Observability Engineer to design, deploy, and operate observability platforms for our clients. The ideal candidate will have hands-on experience with the Grafana ecosystem, telemetry collection, monitoring, logging, tracing, and alerting across cloud, on-premises, and hybrid environments.
 
 
 This role involves working directly with client teams to ensure their infrastructure and applications are fully observable, while maintaining clear ownership boundaries and providing expert guidance on monitoring best practices.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
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 Deploy, configure, upgrade, and manage Grafana Alloy agents across Kubernetes, Linux, and Windows environments.
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 Design and maintain observability backends using Grafana, Loki, Mimir, Tempo, and Alertmanager, either on-premises or through Grafana Cloud.
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 Configure telemetry pipelines for logs, metrics, and traces, ensuring reliable data collection and delivery.
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 Manage retention policies, storage capacity, and platform health across client environments.
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 Implement platform-level dashboards, alerting rules, notification channels, and monitoring standards.
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 Ensure observability platforms are self-monitoring and capable of detecting ingestion, agent, and backend health issues.
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 Support client teams with application instrumentation and observability best practices.
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 Define telemetry collection standards, SDK recommendations, and integration approaches.
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 Validate data ingestion and ensure logs, metrics, and traces are properly collected and visualized.
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 Assist clients in implementing alerting strategies and translating SLO requirements into actionable monitoring solutions.
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 Provide technical guidance while maintaining clear ownership boundaries between OmniOps and client teams.
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 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 Proven experience operating Grafana-based observability platforms in production environments.
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 <li>
 Hands-on experience with Grafana Alloy, OpenTelemetry Collector, Promtail, Grafana Agent, or similar telemetry collection tools.
 </li>
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 Strong experience deploying and managing monitoring agents across Kubernetes, Linux, and Windows environments.
 </li>
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 Solid understanding of Kubernetes, including DaemonSets, RBAC, manifests, and Helm.
 </li>
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 Experience with Grafana Cloud, including tenant management, stack configuration, and agent connectivity.
 </li>
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 Strong understanding of observability concepts, including metrics, logs, traces, alerting, retention strategies, and capacity planning.
 </li>
 <li>
 Experience with PromQL, LogQL, and telemetry data modeling best practices.
 </li>
 <li>
 Strong communication and stakeholder management skills with a customer-focused mindset.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 <ul>
 <li>
 Experience delivering observability services in managed services or multi-tenant environments.
 </li>
 <li>
 Knowledge of Infrastructure as Code and GitOps tools such as Terraform, Helm, and Ansible.
 </li>
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 Experience implementing OpenTelemetry instrumentation for applications and services.
 </li>
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 Familiarity with AWS, Azure, and GCP logging integrations.
 </li>
 <li>
 Experience collecting and monitoring Windows telemetry, including Windows Exporter and Event Log collection.
 </li>
 <li>
 Experience building scalable monitoring and observability frameworks for enterprise environments.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 
 
 
 <ul>
 <li>
 Reliable deployment and operation of observability platforms across multiple client environments.
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 High availability and health of telemetry pipelines and monitoring infrastructure.
 </li>
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 Effective dashboards, alerting, and self-monitoring capabilities that improve operational visibility.
 </li>
 <li>
 Successful onboarding of client applications and infrastructure into observability platforms.
 </li>
 <li>
 Strong client satisfaction through technical excellence and proactive support.
 </li>
 </ul>
 
 
</div>

Observability Engineer

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