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VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

<div>
 
 
 Teleperformance is Hiring: WFM Analyst L2
 
 
 
 Are you passionate about workforce planning, data analysis, and process improvement? Join Teleperformance and help drive operational excellence through workforce optimization and innovation.
 
 
 
 What You'll Do:
 
 
 
 &bull; Analyze workforce data and identify trends to improve efficiency
 
 
 &bull; Develop recommendations to optimize workforce planning and resource utilization
 
 
 &bull; Collaborate with Operations, HR, and IT teams to implement WFM strategies
 
 
 &bull; Drive automation, standardization, and continuous process improvement
 
 
 &bull; Support and train teams on WFM tools and best practices
 
 
 &bull; Monitor performance and contribute to business improvement initiatives
 
 
 &bull; Ensure compliance with company policies and information security standards
 
 
 
 What We're Looking For:
 
 
 
 
 &bull; 2&ndash;5 years of experience in Workforce Management, project management, or process improvement in BPO Industry
 
 
 
 &bull; Bachelor's degree
 
 
 
 &bull; English level: B2 or above
 
 
 
 
 &bull; Hands-on experience working with Alvaria and/or Aspect WFM tools
 
 
 
 &bull; Strong analytical and problem-solving skills
 
 
 &bull; Proficiency in Microsoft Excel, Word, and Outlook
 
 
 &bull; Experience with SQL, BI tools, or Workforce Management software is a plus
 
 
 &bull; Excellent communication and stakeholder management skills
 
 
 &bull; Ability to work in a fast-paced, data-driven environment
 
 
 
 What We Offer:
 
 
 
 &bull; Competitive salary package
 
 
 &bull; Medical and social insurance
 
 
 &bull; Transportation provided
 
 
 &bull; Career growth and development opportunities
 
 
 &bull; Dynamic international work environment
 
 
 
</div>

Workforce Management Analyst

AllCare.ai

<div>
 
 Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based)
 
 
 
 
 
 
 The Mission
 
 
 
 AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care &mdash; we deliver care.
 
 
 
 
 
 
 The Growth
 
 
 
 We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.
 
 
 
 
 
 
 The Opportunity
 
 
 
 The Provider &amp; Care Operations Specialist will be responsible for coordinating provider logistics including scheduling &amp; routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate provider schedules and daily routing.
 </li>
 <li>
 Manage provider assignments and optimize utilization.
 </li>
 <li>
 Communicate with Care partners to confirm schedules, patient census, and operational changes.
 </li>
 <li>
 Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care.
 </li>
 <li>
 Support provider onboarding and operational readiness.
 </li>
 <li>
 Monitor daily operational KPIs and proactively resolve scheduling or service issues.
 </li>
 <li>
 Maintain accurate operational records and reporting.
 </li>
 <li>
 Escalate operational risks and recommend process improvements.
 </li>
 </ul>
 
 
 
 
 
 Who This Is For
 
 
 <ul>
 <li>
 Has 2-5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics.
 </li>
 <li>
 Has strong organizational and multitasking skills.
 </li>
 <li>
 Is comfortable working in a fast-paced, highly dynamic environment.
 </li>
 <li>
 Has excellent written and verbal communication skills.
 </li>
 <li>
 Is highly analytical and detail-oriented.
 </li>
 <li>
 Demonstrates strong ownership, accountability, and problem-solving abilities.
 </li>
 <li>
 Is proficient in Microsoft Excel and comfortable learning new systems.
 </li>
 <li>
 Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred.
 </li>
 <li>
 On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off &mdash; Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 B.Pharm or PharmD degree from an accredited Egyptian university.
 </li>
 <li>
 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.
 </li>
 <li>
 Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.
 </li>
 <li>
 Willingness and ability to work US Pacific Time hours
 </li>
 <li>
 US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).
 </li>
 <li>
 Strong comfort with modern tools &mdash; CRM, task management, communication platforms &mdash; and an AI-forward mindset. Care Partners work alongside AI daily.
 </li>
 <li>
 Detail-oriented, process-disciplined, and calm under pressure.
 </li>
 <li>
 Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
 </li>
 <li>
 Based in Egypt with valid work authorization.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).
 </li>
 <li>
 Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.
 </li>
 <li>
 Experience in a Primary/Secondary account coverage model or named-account service model.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs
 </li>
 <li>
 US holiday calendar &mdash; you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
 </li>
 <li>
 Health benefits and paid time off.
 </li>
 </ul>
</div>

Provider & Care Operations Specialist

Talkpush

<div>
 
 WE ARE HIRING.
 
 
 
 Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.
 
 
 Read more about the Talkpush culture here.
 
 
 ⚠️
 
 DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU
 
 
 
 Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it.
 
 
 This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨
 
 
 
 Solutions Engineer &mdash; Egypt (Remote)
 
 
 
 
 Location:
 
 Fully Remote
 
 
 
 Salary:
 
 Based on experience
 
 
 
 Product Focus:
 
 AI-First Recruitment Technology
 
 
 Egypt is one of our largest markets by user volume, and we don't yet have anyone on the ground. This role is about changing that: getting deep into customer configurations, fixing what's broken, and building real relationships with the recruitment managers and team leaders who use our platform every day.
 
 
 This isn't a commercial role. You won't carry a revenue number. You'll be the person who makes the product work brilliantly for the customer &mdash; and over time, builds a local Talkpush community in Egypt through monthly in-person meetups.
 
 
 
 What You'll Do
 
 
 
 
 Configuration &amp; Problem-Solving
 
 
 
 <ul>
 <li>
 Own a queue of customer tickets and configuration requirements each week
 </li>
 <li>
 Configure Autoflows, integrations, and bot interactions to match customer needs
 </li>
 <li>
 Audit existing setups and optimise for performance, response quality, and adoption
 </li>
 <li>
 Troubleshoot issues end-to-end and resolve them with minimal escalation
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Run weekly technical check-ins with recruitment managers and team leaders
 </li>
 <li>
 Translate customer pain into specific platform changes and configuration tweaks
 </li>
 <li>
 Set clear expectations on what's possible and how long it takes
 
 
 </li>
 </ul>
 
 Community Building (Egypt)
 
 
 
 <ul>
 <li>
 Organise a monthly in-person event for Talkpush users and prospects in Cairo or Alexandria
 </li>
 <li>
 Build word-of-mouth in the local recruitment community
 </li>
 <li>
 Surface market intelligence back to the global team
 
 
 </li>
 </ul>
 
 Supervising AI Agents
 
 
 
 <ul>
 <li>
 Review and optimise AI interview agent configurations
 </li>
 <li>
 Spot performance issues before customers do
 </li>
 <li>
 Feed insights back into product
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Background in technical support (Level 2/3), configuration-heavy roles, business analysis, industrial engineering, or as a developer who's moved into customer-facing work
 </li>
 <li>
 Proven ability to work with enterprise customers over the long haul without burning out &mdash; this work is detailed, repetitive at times, and requires patience
 </li>
 <li>
 Native or fluent Arabic; strong professional English
 
 
 </li>
 </ul>
 
 Attitude (this matters more than credentials)
 
 
 
 <ul>
 <li>
 Resilience. You've handled difficult enterprise customers for years and kept your composure. Chaos and ambiguity don't faze you.
 </li>
 <li>
 Doer mindset. You'd rather fix something than write a memo about fixing it.
 </li>
 <li>
 Solitary focus. You're comfortable doing deep configuration work alone for hours.
 </li>
 <li>
 Pragmatic. You solve the problem in front of you rather than chasing the perfect solution.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Ability to vibe-code (light scripting, prompt engineering, or agent configuration)
 </li>
 <li>
 Experience with workflow automation tools
 </li>
 <li>
 Prior exposure to recruitment, HR tech, or BPO industries
 
 
 </li>
 </ul>
 
 Why Join
 
 
 
 <ul>
 <li>
 Build something from scratch in a major market where we have demand but no presence
 </li>
 <li>
 Work directly with the EMEA Director, not through layers of management
 </li>
 <li>
 Influence product direction through what you learn from customers
 </li>
 <li>
 A globally distributed team that values doers over talkers
 </li>
 </ul>
</div>

Solutions Engineer — Egypt (Remote)

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4 bpo trainer jobs In Cairo

Customer Service Representative

Workforce Management Analyst

Provider & Care Operations Specialist

Solutions Engineer — Egypt (Remote)