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IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

Keeta

<div>
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia, UAE, Qatar, and Kuwait.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Customer Service Training Specialist
 
 to design, deliver, and continuously improve training programs that empower frontline teams and drive exceptional customer experiences across the region.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Training Design &amp; Framework Development
 
 
 <ul>
 <li>
 Design and develop training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets.
 </li>
 <li>
 Partner with stakeholders to build and evolve Keeta&rsquo;s customer service training framework aligned with operational and cultural standards.
 </li>
 </ul>
 
 
 Training Needs Analysis &amp; Insights
 
 
 <ul>
 <li>
 Conduct end-to-end training needs analysis using performance data, QA audits, and agent feedback.
 </li>
 <li>
 Identify skill and knowledge gaps and translate insights into targeted training solutions.
 </li>
 </ul>
 
 
 Training Delivery &amp; Facilitation
 
 
 <ul>
 <li>
 Deliver engaging onboarding and ongoing training sessions covering processes, product knowledge, and soft skills.
 </li>
 <li>
 Adapt delivery styles to suit multilingual and multicultural audiences.
 </li>
 </ul>
 
 
 Evaluation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Measure training effectiveness through assessments, knowledge checks, and performance metrics.
 </li>
 <li>
 Provide actionable insights to continuously enhance learning programs.
 </li>
 </ul>
 
 
 On-the-Floor Engagement &amp; Vendor Collaboration
 
 
 <ul>
 <li>
 Work closely with frontline teams through floor observations, coaching, and listening activities to identify operational pain points.
 </li>
 <li>
 Partner with BPO training teams to ensure consistency and quality of training delivery across all sites.
 </li>
 </ul>
 
 
 Governance &amp; Reporting
 
 
 <ul>
 <li>
 Manage training certification processes, assessments, and documentation.
 </li>
 <li>
 Track training KPIs and prepare weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 2&ndash;3 years of experience in training design and delivery, ideally within customer service or BPO environments.
 </li>
 <li>
 Strong proficiency in Arabic
 
 and English
 
 (Mandarin is a plus)
 </li>
 <li>
 Advanced skills in instructional design, data analysis, and reporting.
 </li>
 <li>
 Comfortable engaging with frontline teams and stakeholders.
 </li>
 <li>
 Willingness to travel across GCC and other regions as required.
 </li>
 </ul>
 
 
 
 
 
 Why Join Keeta?
 
 
 
 🌍
 
 Regional &amp; Global Exposure
 
 &ndash; Build training programs that impact customer service teams across multiple markets.
 
 
 🎓
 
 High Ownership &amp; Impact
 
 &ndash; Shape learning strategies that directly influence service quality and performance.
 
 
 🚀
 
 Career Growth
 
 &ndash; Grow with a fast-scaling, globally expanding organization.
 
 
 🤝
 
 Collaborative Culture
 
 &ndash; Work with passionate teams committed to excellence and continuous improvement.
 
 
 
 
 
 📍
 
 Location:
 
 Cairo, Egypt
 
 
 Apply now or connect with our Talent Team to learn more.
 
 
 #TrainingJobs #CustomerService #L&amp;D #BPO #CX #HiringNow #Keeta
 
</div>

Training Specialist - Customer Service

TTEC

<div>
 
 Transportation Coordinator &ndash; Cairo
 
 
 
 At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
 
 
 You will form part of a greater team and report to the Transport Manager within the Facilities Department.
 
 
 
 During a Typical Day You Will
 
 
 
 <ul>
 <li>
 Coordinating shift-based transport operations
 </li>
 <li>
 Route planning and vehicle utilization
 </li>
 <li>
 Manage real-time operational changes (absenteeism, overtime, peak volumes)
 </li>
 <li>
 Maintain on-time pick-up and drop-off performance
 </li>
 <li>
 Adjust routes dynamically based on headcount fluctuations
 </li>
 <li>
 Support ramp-ups, new campaigns, and seasonal demand increases
 </li>
 <li>
 Cost control - monitor cost per seat, route optimization, and vehicle utilization
 </li>
 <li>
 Reviewing and validating trip sheets
 </li>
 <li>
 Reviewing and validating vendor invoices
 </li>
 <li>
 Data reporting using transport management system
 </li>
 <li>
 Handling escalations and incident investigation
 </li>
 <li>
 Address employee complaints and incident reports promptly
 </li>
 <li>
 Ensure vehicle compliance, driver vetting, and safety standards
 </li>
 <li>
 Ensure safe, secure, and reliable transport for all employees
 </li>
 <li>
 Maintain proper documentation and record keeping
 
 
 
 </li>
 </ul>
 Education | Experience
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 3+ years&rsquo; experience in transport
 </li>
 <li>
 Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
 </li>
 <li>
 Solid inbound and outbound transport operations experience
 </li>
 <li>
 Strong geographical, logistical, and transport knowledge across Cairo
 </li>
 <li>
 Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Transportation Coordinator

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To design and deliver training courses to Cabin Crew staff on the various Standard Operating Procedures in accordance with Air Arabia approved quality standards and as per ECAA set measures and regulations. Ensures conformity in delivery of training whilst promoting company&rsquo;s culture and corporate image.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Designs and delivers to CC effective and timely training programs to meet business and operational needs as well as approved safety and quality standards in accordance with the Air Arabia CSPM provisions ensuring corrective action is taken on Cabin Crew default.
 </li>
 <li>
 Provides mandatory Initial, Conversion/Differences, Recurrent, and Refresher Training to Cabin Crew and Pilots, supervises the progress of their performance and generates reports to management accordingly.
 </li>
 <li>
 Ensures training programs cover both theoretical and practical aspects to include but not limited to: Conduct of Passengers, Fire-Fighting, Safety Procedures, Emergency and Catering Equipment, Layout of Aircraft types, as well as Aircraft Visits/
 </li>
 <li>
 Trains Cabin Crew on the post-flight procedures such as completion of documentation and occurrence reports, as well as handover/takeover procedures to ensure orderly and complete procedures are being carried out.
 </li>
 <li>
 Conducts &ldquo;Leadership&rdquo; training courses, One-To-One coaching sessions to Senior Cabin Crew, and provides continuous guidance and support to the senior cabin staff to inspire them achieve best results in their area.
 </li>
 <li>
 Assists in the evaluation of the Cabin Crew competency and readiness to operate; maintains a record of licenses renewal dates to ensure recertification before expiry; maintains records of certificates accordingly.
 </li>
 <li>
 Ensures the Cabin Security Procedures Manual (CSPM) are regularly updated, communicated to Cabin Crew and included in the training courses to ensure abidance by regulations and procedures set by the CAA and other related entities.
 </li>
 <li>
 Drafts, checks and approves the issuance of safety bulletins ensuring Cabin Crew are advised and updated with content and fully understand the implications.
 </li>
 <li>
 Supports the training team through the internal/external audit requirements and checks, ensures availability, update, and compliance of function-related documents, reports, attendance sheets and records with the approved standards.
 </li>
 <li>
 Contributes to the creation and updating of questions databank to be used in the Cabin Crew selection exams. Ensures safety and readiness of facilities, equipment, tools as well as tests and results.
 </li>
 <li>
 Supports the new joiners in the Induction Program on the (LMS); provides guidance and replies to enquiries on content as necessary; attends briefing sessions to evaluate Cabin Crew knowledge.
 </li>
 <li>
 Supports other hubs in delivery of training programs as and when required; conducts training courses to &ldquo;Third Parties&rdquo; as per approved SLAs and contracts when and as needed.
 </li>
 <li>
 Operates as Cabin Supervisor as and when required by scheduling; carries out observational flights as a checker when required.
 </li>
 <li>
 Updates both cabin safety and customer service training syllabus and programs.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor Degree in Management, Education/ Diploma or equivalent is preferred for this role.
 </li>
 <li>
 Related training certificates and training courses such as &ldquo;Train the Trainer&rdquo;, &ldquo;Instructive Training&rdquo; . " Professional Skills "
 </li>
 <li>
 Appropriate corresponding license ( Valid ECAA Cabin Crew Instructor and Cabin Crew Examiner License ) is preferable.
 </li>
 <li>
 Audio Visual equipment management skills are required.
 </li>
 <li>
 Proficient in Microsoft Office, Internet and Web Search.
 </li>
 <li>
 Fluent in English Language.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Active Designated Cabin Crew Examiner, Instructors with 4+ years of experience in Aviation are most welcome to apply.
 </li>
 <li>
 Familiar with ECAA rules and regulations pertaining to cabin services, licensing and working procedures.
 </li>
 <li>
 Previous experience as a Cabin Crew Instructor and Examiner is essential.
 </li>
 <li>
 Must have conducted training on Airline Safety.
 </li>
 <li>
 Experienced in planning, designing and delivering training courses, preferably to Cabin Crew.
 </li>
 <li>
 Ability to produce, interpret, assimilate data and express ideas and concepts clearly.
 </li>
 <li>
 Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
 </li>
 <li>
 Has very good planning and time management skills even in challenging environments.
 </li>
 <li>
 Cost-oriented, possesses effective problem solving and decision making skills.
 </li>
 <li>
 Demonstrates exceptional work habits, with high accuracy and attention to details.
 </li>
 <li>
 Working exposure to internal/external audit practices
 </li>
 </ul>
</div>

Cabin Crew Examiner - Egypt

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4 bpo trainer jobs In Cairo

BPO Trainer

Training Specialist - Customer Service

Transportation Coordinator

Cabin Crew Examiner - Egypt