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operations supervisor

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 As an Operations Supervisor you will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our 3PL vendors and associates to help deliver the best service for our customers
 </li>
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 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
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 Continuously provide critical shift related information to frontline management and operators
 </li>
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 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
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 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 1+ Years of experience managing 3PL logistics partner
 </li>
 <li>
 2+ years experience working with power bi, power queries, and excel.
 </li>
 <li>
 Very good English language level, and able to communicate clearly.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working in a fast paced environment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2992279
</div>

Operations Supervisor, SPX7 3P SC

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Evaluate, monitor, and assess third parties/vendors' services to ensure that standards as per SLAs are met, schedules are intact, and the shopping center of responsibility meets agreed-upon standards.
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 <li>
 In conjunction with the Facility Management department conducts periodic inspections of all tenancies in accordance with the Shopping Centers' policies.
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 <li>
 Generate and maintain an up-to-date daily report of all operational issues and summarize unresolved matters and high priorities to the Operations Manager.
 </li>
 <li>
 Communicate tenant complaints to the Operations Manager and follow up to resolve raised issues.
 </li>
 <li>
 Support the security department to ensure the shopping center and the car park traffic is managed in a manner that doesn't conflict with clients' shopping experiences.
 </li>
 <li>
 In collaboration with the HSE Team, ensure that all safety standards are met, including store inspections, and that required HSE training for staff and tenants is in place.
 </li>
 <li>
 Support Marketing and Customer Services in facilitating events and promotions.
 </li>
 <li>
 Supervise all events and seasonal celebrations held at the mall.
 </li>
 <li>
 Addressing shops with the violations required to be removed and follow up till raised violations are resolved.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 BA in Business Administration, Management, or any related field.
 </li>
 <li>
 3 to 5 years of experience as a Duty Manager in the Retail industry is a must.
 </li>
 <li>
 Strong communication and leadership skills.
 </li>
 <li>
 Willingness to work from alternate locations when needed.
 </li>
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 Ability to work comfortably in a fast-paced environment.
 </li>
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 Commitment to excellent customer service.
 </li>
 </ul>
</div>

Operations Supervisor- Shopping Centers

Talent 360 ME

<div>
 
 About Us
 
 
 
 At Space Fitness Solutions, we take pride in being one of Egypt&rsquo;s top distributors of premium commercial fitness equipment. We partner with some of the world&rsquo;s fastest-growing and most respected fitness brands to bring cutting-edge solutions to the local market. With a strong commitment to service excellence and innovation, we are more than just a distributor &mdash; we are a fitness technology partner.
 
 
 Role Overview
 
 
 We are seeking a detail-oriented and proactive Operations Logistics Supervisor to oversee our logistics operations. This role will ensure the smooth functioning of supply chain activities, manage team performance, and implement best practices to enhance operational efficiency.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Supervise Operations: Oversee daily logistics operations, including transportation, warehousing, and inventory management.
 </li>
 <li>
 Team Management: Lead, train, and motivate a team of logistics staff to achieve operational goals and maintain high standards of service.
 </li>
 <li>
 Process Improvement: Identify opportunities for process improvements and implement strategies to enhance efficiency and reduce costs.
 </li>
 <li>
 Coordination: Collaborate with internal teams and external partners to ensure timely delivery of goods and services.
 </li>
 <li>
 Performance Monitoring: Track key performance indicators (KPIs) and prepare reports on logistics performance, providing insights for management.
 </li>
 <li>
 Compliance: Ensure compliance with all relevant regulations and safety standards in logistics operations.
 </li>
 <li>
 Problem Solving: Address and resolve operational issues swiftly to minimize disruptions and maintain service quality.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related field.
 </li>
 <li>
 Proven experience in logistics or supply chain operations, with supervisory experience preferred.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficient in logistics management software and Microsoft Office Suite.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple priorities effectively.
 
 
 
 </li>
 </ul>
 Work Conditions
 
 
 <ul>
 <li>
 Location: Mohandseen, Cairo, Egypt
 </li>
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 Working Hours: 8 Hours (9:00 AM - 5:00 PM / 10:00 AM - 6:00 PM)
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 Working Days: 5 Days (On Site)
 </li>
 <li>
 Days Off: Fridays &amp; Saturdays
 </li>
 </ul>
</div>

Operations Logistics Supervisor

Alorica

<div>
 
 
 Description
 
 
 
 Oversees the day-to-day operations and maintenance of a company's building. Responsibilities include supervising maintenance staff or contractors, managing repairs and inspections, coordinating cleaning and security services, and ensuring compliance with health, safety, and regulatory standards. He may also assist with budgeting, space planning, and vendor management.
 
 
 
 
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Assist Project Managers in the implementation of facility-related projects.
 </li>
 <li>
 Coordinate work direction and support systems within the Facilities function.
 </li>
 <li>
 Collaborate with outsourcing vendors to ensure timely completion of open/close forms and other required documentation.
 </li>
 <li>
 Supervise, guide, and train facility employees and contractors as required to meet operational standards.
 </li>
 <li>
 Prepare and manage RFPs, bid documentation, contracts, tenant improvement reimbursements, and internal bill-backs for Facilities-related services and events.
 </li>
 <li>
 Coordinate delivery and management of site amenities such as food services and transportation.
 </li>
 <li>
 Perform other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 2-4 years of proven experience as Facilities Supervisor/Coordinator.
 </li>
 <li>
 Detail-oriented with excellent verbal and written communications skills, strong ability to plan and forecast, and strong organizational skills.
 </li>
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 Advanced English level is required.
 </li>
 <li>
 Candidates must be available to work onsite and under a rotating schedule.
 </li>
 </ul>
 
 
</div>

Facilities Supervisor

51Talk Headquarters

<div>
 
 
 About the role:
 
 ( Work on-site role as a Operations Coordinator （Business Support）, we are looking for someone with strong execution skills, who will attend management and employees meetings and help with culture-building initiatives. Have experience in Sales or Operations is preferred. Fluency in English can use as working language, proficiency in Chinese is preferred.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide data collection,and reporting support for daily business operations, helping teams make data-driven decisions.
 </li>
 <li>
 Track key performance indicators (KPIs), generate regular performance dashboards, and identify insights for business improvement.
 </li>
 <li>
 Assist in preparing presentations and reports for internal reviews.
 </li>
 <li>
 Support cross-functional communication, ensuring timely and accurate dissemination of key decisions and updates.
 </li>
 <li>
 Collaborate with the operations team to follow up and drive execution of strategic initiatives and action plans.
 </li>
 <li>
 Participate in project coordination, documentation, and administrative tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Statistics, or a related field.
 </li>
 <li>
 Strong analytical and problem-solving skills, with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 Solid communication and coordination abilities; able to work across departments and drive follow-through.
 </li>
 <li>
 Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
 </li>
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 Self-motivated, proactive, and adaptable to a fast-paced working environment.
 </li>
 <li>
 Prior experience in business operations, data analysis, or project support is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asian countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Operations Coordinator

Premier Services and Recruitment

<div>
 <ul>
 <li>
 Operations Manager Experience in insurance industry 10- 15 years
 </li>
 <li>
 Bachelor's degree in Business, Finance, or any related field.
 </li>
 <li>
 Minimum of 5 -7 years of experience in multinomial insurance operations is a must.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Strong understanding of insurance processes and regulations.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Experience with process improvement methodologies.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Attention to detail and high level of accuracy.
 </li>
 <li>
 Ability to handle confidential information with integrity.
 </li>
 <li>
 Customer-focused mindset.
 </li>
 <li>
 Experience in budget management and resource allocation.
 </li>
 <li>
 Knowledge of risk management principles.
 </li>
 <li>
 Ability to develop and implement training programs.
 </li>
 <li>
 Strong project management skills.
 </li>
 <li>
 Ability to adapt to changing industry trends.
 </li>
 <li>
 Commitment to continuous learning and professional development.
 </li>
 <li>
 Strong communication and team management skills.
 </li>
 <li>
 Oversee daily operations of insurance department.
 </li>
 <li>
 Ensure compliance with all relevant regulations and industry standards.
 </li>
 <li>
 Manage and mentor operations team. (Sales, Customer Service and Lead Generation teams)
 </li>
 <li>
 Develop and implement operational policies and procedures.
 </li>
 <li>
 Monitor and analyze key performance indicators to identify areas for improvement.
 </li>
 <li>
 Coordinate with other departments to ensure seamless operations.
 </li>
 <li>
 Handle escalated customer issues and complaints.
 </li>
 <li>
 Manage relationships with external partners and vendors.
 </li>
 <li>
 Prepare and present operational reports to senior management.
 </li>
 <li>
 Implement process improvements to enhance efficiency and reduce costs.
 </li>
 <li>
 Maintain up-to-date knowledge of industry trends and regulatory changes.
 </li>
 <li>
 Develop training programs for staff development.
 </li>
 <li>
 Oversee policy administration and customer service functions.
 </li>
 <li>
 Ensure high levels of customer satisfaction.
 </li>
 <li>
 Manage budget and resource allocation for the department.
 </li>
 <li>
 Conduct regular audits to ensure compliance and operational efficiency.
 </li>
 <li>
 Develop and manage risk management strategies.
 </li>
 <li>
 Lead initiatives to improve data accuracy and integrity.
 </li>
 <li>
 Any other tasks assigned by manager.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Operations Manager Experience in insurance industry

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

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