hse supervisor

fleet & facilities supervisor Jobs in Cairo

fleet & facilities supervisor

human resources operations specialist Jobs in Cairo

human resources operations specialist

logistics supervisor , amazon last mile operations Jobs in Cairo

logistics supervisor , amazon last mile operations

mainline supervisor

operations supervisor

e& CX Solutions Egypt

<div>
 
 The Operations Supervisor is responsible for overseeing daily operations within the BPO team, ensuring service delivery meets client expectations and internal KPIs. This role involves managing frontline staff, optimizing workflows, and driving performance improvements across customer service, technical support, or back-office functions.
 
 
 🎯
 
 Key Responsibilities:
 
 
 
 Team Management &amp; Leadership
 
 <ul>
 <li>
 Supervise and support a team of agents across shifts to ensure consistent performance
 </li>
 <li>
 Conduct regular coaching, feedback sessions, and performance evaluations
 </li>
 <li>
 Manage scheduling, attendance, and adherence to workforce plans
 </li>
 </ul>
 
 Operational Excellence
 
 <ul>
 <li>
 Monitor real-time operations and ensure SLA compliance
 </li>
 <li>
 Identify process gaps and implement corrective actions
 </li>
 <li>
 Collaborate with Quality and Training teams to maintain service standards
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 <ul>
 <li>
 Track and report key performance indicators (KPIs) such as AHT, CSAT, FCR, and productivity
 </li>
 <li>
 Analyze trends and provide actionable insights to improve efficiency
 </li>
 <li>
 Prepare daily/weekly/monthly performance reports for management
 </li>
 </ul>
 
 Client &amp; Stakeholder Coordination
 
 <ul>
 <li>
 Act as a point of contact for client escalations and operational updates
 </li>
 <li>
 Participate in client calls, reviews, and calibration sessions
 </li>
 <li>
 Ensure alignment with client expectations and contractual obligations
 </li>
 </ul>
 
 Compliance &amp; Process Improvement
 
 <ul>
 <li>
 Ensure adherence to company policies, data security, and compliance standards
 </li>
 <li>
 Drive continuous improvement initiatives and contribute to operational innovation
 </li>
 <li>
 Support implementation of new tools, technologies, and workflows
 </li>
 </ul>
 
 
</div>

Operations Supervisor - BPO

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 As an Operations Supervisor you will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our 3PL vendors and associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 1+ Years of experience managing 3PL logistics partner
 </li>
 <li>
 2+ years experience working with power bi, power queries, and excel.
 </li>
 <li>
 Very good English language level, and able to communicate clearly.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working in a fast paced environment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2992279
</div>

Operations Supervisor, SPX7 3P SC

51Talk Headquarters

<div>
 
 Key Responsibilities
 
 <ul>
 <li>
 
 Growth Campaign Execution &amp; Optimization
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Implement and execute the company's referral growth campaigns, ensuring their efficient execution. You will monitor campaign performance, identify issues in real-time, and propose optimization suggestions to maximize campaign effectiveness.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Before Campaign:
 
 Deeply understand the referral campaign plan from management and break it down into actionable steps and SOPs (Standard Operating Procedures).
 </li>
 <li>
 
 During Campaign:
 
 Monitor key metrics in real-time (e.g., sharing rate, click-through rate, lead conversion rate) and independently manage campaign promotion through social media and user communication.
 </li>
 <li>
 
 After Campaign:
 
 Collect firsthand feedback from users (e.g., engagement levels, issues encountered), compile data, and write campaign summary reports with optimization suggestions for management.
 </li>
 </ul>
 <ul>
 <li>
 
 Data Monitoring &amp; Analysis Reporting
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Monitor the core data metrics of the referral business, identify operational issues through data analysis, and regularly report on business progress and insights to your superior.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Reporting:
 
 Create and update daily/weekly dashboards for key metrics (e.g., number of leads, conversion rate, Cost Per Lead - CPL).
 </li>
 <li>
 
 Analysis:
 
 Analyze data fluctuations (e.g., "Why did the number of lead registrations from a specific channel suddenly drop today?") and identify potential causes.
 </li>
 <li>
 
 Communication:
 
 Prepare regular data reports to clearly communicate performance progress, challenges, and required support to the Operations Manager.
 </li>
 </ul>
 <ul>
 <li>
 
 Operational Process &amp; SOP Optimization
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Continuously refine and optimize daily operational workflows based on practical experience. You will document effective methods into Standard Operating Procedures (SOPs) to lay the foundation for future team scaling.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Process Mapping:
 
 Map out the entire user journey from initial contact to a successful referral, identifying efficiency bottlenecks.
 </li>
 <li>
 
 SOP Creation:
 
 Codify best practices (e.g., the most effective communication scripts, optimal follow-up cadences) into documented SOPs for future team use.
 </li>
 <li>
 
 Tool Adoption:
 
 Explore and introduce tools (e.g., AI tools) that can enhance individual and future team efficiency.
 </li>
 </ul>
 <ul>
 <li>
 
 Cross-departmental Coordination &amp; Info Sync
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Act as the key point of contact for local business in Egypt, maintaining close communication with teams such as Marketing, Sales, and Customer Service to ensure smooth information flow, collaborate on resolving user issues, and enhance the overall user experience.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Liaise with Sales:
 
 Regularly communicate with the Sales team to understand the quality of referral leads and their subsequent conversion status, adjusting operational focus based on feedback.
 </li>
 <li>
 
 Feedback Loop:
 
 Collect and accurately relay product or experience issues encountered by users during referral campaigns to the Product and Tech teams.
 </li>
 <li>
 
 Stay Informed:
 
 Keep up-to-date with the company's latest policies, marketing activities, and product updates to ensure consistent external communication.
 </li>
 </ul>
 <ul>
 <li>
 
 Daily Team Management &amp; Coaching
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 As the business grows, you will be responsible for the recruiting, daily management, task assignment, training, and performance coaching of the Referral Specialist team, fostering a positive and proactive team culture.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Future Daily:
 
 Set daily goals, track key metrics, and provide real-time guidance and support to team members.
 </li>
 <li>
 
 Future Weekly:
 
 Conduct weekly meetings to review performance and share best practices; hold brief one-on-one sessions with each team member.
 </li>
 <li>
 
 Future Monthly:
 
 Conduct monthly performance reviews based on data, providing feedback and helping team members create improvement plans.
 </li>
 <li>
 
 Ongoing:
 
 Assist in the recruitment and onboarding of new hires and be responsible for the continuous skill development of the team.
 </li>
 </ul>
 
 
 
 
 Job Requirements
 
 <ul>
 <li>
 
 3+ years
 
 of experience in user growth, community operations, or marketing, with
 
 at least 1 year
 
 of team management experience (experience as a senior member mentoring junior colleagues is also considered).
 </li>
 <li>
 Excellent execution skills, with the ability to lead a team (or work independently) to implement strategies effectively and take accountability for business results.
 </li>
 <li>
 Familiar with core user growth methodologies, with hands-on experience in areas like viral marketing, community management, or referral programs.
 </li>
 <li>
 Strong data sensitivity and analytical skills, capable of identifying problems through data and driving basic optimizations. Proficient in using office software such as Excel.
 </li>
 <li>
 Excellent cross-cultural communication, coordination, and leadership skills.
 </li>
 <li>
 Proficiency in
 
 Mandarin Chinese
 
 is a significant plus (highly preferred).
 </li>
 <li>
 
 AI coding skills
 
 are a significant plus.
 </li>
 </ul>
 
 
</div>

Operations Supervisor (Chinese Speaker)

PepsiCo

<div>
 
 Responsibilities
 
 
 
 
 Functional Responsibilities
 
 
 
 
 Monitor service quality Equipment,Spare part, Maintanance &amp; Refurbishment:
 
 
 
 <ul>
 <li>
 Prepare monthly performance report + sector KPI
 </li>
 <li>
 Analyze performance KPI per area (customer satisfaction) - Equipment/ spare parts
 </li>
 <li>
 Analyze performance KPI per area (customer satisfaction) - Maintenance/ refurbishment
 </li>
 <li>
 Prepare data for monthly meetings with partners to define actions - Maintenance/ refurbishment
 </li>
 <li>
 Prepare monthly reports on performance KPIs (based on information from the system) - Maintenance/ refurbishment
 </li>
 <li>
 Collect feedback on outsourcers&rsquo; MEM service quality from customers (qualitative feedback) - Maintenance/ refurbishment
 </li>
 <li>
 KPIs with service provider ( EMAS, ESAS, First time first right)
 </li>
 <li>
 Coolect feedback on third party&rsquo;s MEM service quality from customers (qualitative feedback) - Equipment/ spare parts
 
 
 </li>
 </ul>
 
 Monitor equipment lifecycle &amp; Collect
 
 
 equipment from customer
 
 
 :
 
 
 
 <ul>
 <li>
 Work with IoT solution provider (request for change, adjustment, development)
 </li>
 <li>
 Track all the alerts from the IoT software
 </li>
 <li>
 Align actions with Sales (recover cooperation - unblock the equipment - or pick up equipment)
 </li>
 <li>
 Receive service call from the customer
 </li>
 <li>
 Receive the data from sales (point of sales which do not want to return the equipment)
 
 
 </li>
 </ul>
 
 Telemetry tracking
 
 
 :
 
 
 
 <ul>
 <li>
 Track all the alerts from the telemetry system
 </li>
 <li>
 Manage updates of all MEM equipment movements placement and pick up
 </li>
 <li>
 Manage defined FTN alarm like no BIB, No Ice bank
 </li>
 <li>
 Manage defined alarm for Cooler
 </li>
 <li>
 Manage defined service alarm ( higher temperature, no door opening in defined time,)
 </li>
 <li>
 Manage no sign of life alarm
 </li>
 <li>
 Work with telemetry system service provider
 
 
 </li>
 </ul>
 
 Other activities:
 
 
 
 <ul>
 <li>
 Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
 </li>
 <li>
 Coordination between MEM, Commercial and 3PL( by phone, zoom meetings, email)
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Develop winning relationships with key stakeholders within the Cluster Supply Chain function and DACH BU MEM teams, embedding GBS services within the organization
 </li>
 <li>
 Support the Customer Service Lead &amp; MEM Lead with all initiatives to improve GBS service offerings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 University degree or High school
 </li>
 <li>
 Proficiency in English and
 </li>
 <li>
 Previous exposure to similar role is a plus
 </li>
 <li>
 Min 1 yr experience within service or customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations.
 </li>
 <li>
 Excellent analytical skills and numerical abilities;
 </li>
 <li>
 Great communication and interpersonal skills;
 </li>
 <li>
 Strong Excel &amp; Office package knowledge mandatory;
 </li>
 <li>
 Results oriented;
 </li>
 <li>
 Able to handle multiple projects within tight deadlines;
 </li>
 </ul>
</div>

Supply Chain Operations Assistant Supervisor

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Mainline Supervisor is responsible for overseeing and guiding train drivers to ensure the safe, timely, and efficient operation of metro services along the mainline. This role involves enforcing compliance with operational procedures and safety regulations, coordinating driver schedules, responding to incidents, and maintaining direct communication with the OCC and engineering teams. The Mainline Supervisor plays a key role in sustaining service reliability, operational discipline, and overall passenger safety.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Driver Oversight &amp; Supervision
 
 
 
 <ul>
 <li>
 Monitor and supervise a team of train drivers to assess their operational competence and adherence to assigned duties.
 </li>
 <li>
 Review and manage driver rosters and time sheets to ensure efficient scheduling and coverage of operational shifts.
 </li>
 <li>
 Oversee drivers&rsquo; compliance with standard operating procedures and ensure proper use of assigned driving equipment.
 </li>
 <li>
 Provide on-ground support and intervention in case of operational irregularities or technical incidents involving drivers.
 
 
 </li>
 </ul>
 
 Operational Compliance &amp; Procedure Enforcement
 
 
 
 <ul>
 <li>
 Ensure all drivers strictly follow driving rules, safety protocols, and operational regulations during mainline and depot operations.
 </li>
 <li>
 Verify that drivers comply with both wayside and onboard signaling systems throughout their service.
 </li>
 <li>
 Implement safety and operational procedures as required to uphold reliability and discipline across driving teams.
 
 
 </li>
 </ul>
 
 Incident Management &amp; Safety Assurance
 
 
 
 <ul>
 <li>
 Conduct investigations into operational incidents, accidents, or safety breaches to identify root causes and corrective actions.
 </li>
 <li>
 Sustain direct communication with the Head of Mainline or the Mainline Manager in emergencies or critical scenarios.
 </li>
 <li>
 Support the implementation of emergency procedures and safety regulations to protect passengers, staff, and railway assets during safety or security threats.
 
 
 </li>
 </ul>
 
 Reporting &amp; Operational Evaluation
 
 
 
 <ul>
 <li>
 Prepare and submit routine statistical reports, driver evaluations, and operational feedback related to train performance and incidents.
 </li>
 <li>
 Contribute to maintaining high levels of rolling stock availability and consistent passenger safety through data-driven decision-making.
 </li>
 <li>
 Implement internal control procedures and competence management systems (CMS).
 
 
 </li>
 </ul>
 
 General Duties
 
 
 
 <ul>
 <li>
 Perform any additional tasks or assignments as instructed by the Operations Management Team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a technical field, preferably in Electrical, Mechanical, or Mechatronics.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 In-depth understanding of technical terminology used in the railway industry
 </li>
 <li>
 Strong knowledge of public safety standards and practices
 </li>
 <li>
 Proficient command of the English language, both written and spoken
 </li>
 <li>
 Comprehensive understanding of railway systems including ATS, ATC, and CBTC.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3 - 5 years of proven experience in the railway industry is required.
 </li>
 <li>
 Strong practical experience with railway operations and signaling systems.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Leadership and Accountability: Demonstrates strong leadership by proactively guiding, monitoring, and supporting train
 
 
 </li>
 </ul>
 drivers to ensure high standards of performance, discipline, and accountability.
 
 
 <ul>
 <li>
 Detail-Oriented Oversight: Pays close attention to driver schedules, rosters, and performance records to ensure effective
 
 
 </li>
 </ul>
 shift coverage and operational efficiency.
 
 
 <ul>
 <li>
 Operational Rigor: Maintains a firm commitment to enforcing safety protocols, standard operating procedures, and
 
 
 </li>
 </ul>
 railway regulations with consistency and fairness.
 
 
 <ul>
 <li>
 Decisive and Supportive Response: Provides swift, calm, and informed on-ground support during incidents or technical
 
 
 </li>
 </ul>
 disruptions, ensuring service recovery and minimizing operational impact.
 
 
 <ul>
 <li>
 Investigative Mindset: Applies objective analysis and critical thinking when investigating incidents to uncover root causes
 
 
 </li>
 </ul>
 and recommend corrective measures.
 
 
 <ul>
 <li>
 Strong Communication: Maintains clear and timely communication with both drivers and management, especially in highpressure
 
 
 </li>
 </ul>
 or emergency situations.
 
 
 <ul>
 <li>
 Analytical Thinking: Uses operational data, incident reports, and performance metrics to evaluate driver effectiveness and
 
 
 </li>
 </ul>
 contribute to operational improvements.
 
 
 <ul>
 <li>
 Collaboration and Coordination: Works closely with the Head of Mainline and other departments to align supervisory
 
 
 </li>
 </ul>
 actions with broader operational goals.
 
 
 <ul>
 <li>
 Professional Conduct: Upholds the values and reputation of the organization by acting with integrity, professionalism, and
 
 
 </li>
 </ul>
 a commitment to service excellence.
 
 
 
 Comp&eacute;tences
 
 
 
 Not specified
</div>

Mainline Supervisor

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet &amp; Facilities Supervisor
 
 
 
 
 Position
 
 
 
 In this role, you will oversee fleet operations across Egypt in both the market and GSC, focusing on process improvements by introducing initiatives to enhance service, quality, and cost efficiency. You will manage market facilities, handle preventive and corrective maintenance, execute daily checklists, address gaps/issues promptly, and oversee maintenance contracts. You will ensure project quality, coordinate execution with other departments, prepare reports and analytics, and enforce EHS policies in compliance with Egyptian Civil Defense requirements and JTI Safety Standards. Additionally, you will monitor KPIs (Fleet, Facilities, Energy, Safety) and contribute to sustainability and Green Mobility goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Facility Management (35%) You will handle technical faults, maintain buildings in good condition, and plan upgrades to meet JTI standards. Your role includes coordinating maintenance, overseeing contractors, managing utilities and consultants, and working with site layouts and drawings (civil, mechanical, electrical). You will also support engineering tasks within your scope
 </li>
 <li>
 Projects (20%) Oversee Fleet &amp; Facilities projects, ensure utilities for smooth sales operations, monitor contractor progress, and deliver projects on time, within budget, and to quality standards. You will also support renovations, sustainability, and green mobility initiatives
 </li>
 <li>
 Fleet (15%) Supervise daily fleet operations, manage contracts with service providers, and monitor fuel consumption. Your role includes improving fleet services for JTI employees by proposing updates to SOPs and operations, collaborating with procurement and legal to review contracts, and ensuring compliance with Global Driver Safety policies
 </li>
 <li>
 Environment, Health &amp; Safety (15%) You will ensure health and safety standards in Market DCs and Fleet operations by developing measures, training drivers on EHS practices, and analyzing accidents to implement preventive solutions. Support safety awareness through campaigns, provide sustainability solutions to meet savings targets, and track EHS-related KPIs, delivering timely reports
 </li>
 <li>
 Budgeting (15%) You will plan the Fleet &amp; Facilities budget and track monthly expenses to ensure cost efficiency. Identify areas of excess energy and water consumption and suggest solutions to improve usage. Additionally, you will help implement cost-saving initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Engineering is preferred)
 </li>
 <li>
 Minimum 3 years of relevant experience
 </li>
 <li>
 Fluent in oral and written English and Arabic
 </li>
 <li>
 Computer Excellent skills in MS Office tools
 </li>
 <li>
 Communication, Time Management and Problem Solving Skills
 </li>
 <li>
 Supervisory skills and project management professional experience are preferred
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 
 Next Steps
 
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with TA &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
 
</div>

Fleet & Facilities Supervisor

Explore 547+ Operations supervisor in Cairo this September. Find roles across top companies and apply now to boost your career.

547 operations supervisor jobs IN Cairo

Operations Supervisor - BPO

Operations Supervisor, SPX7 3P SC

Operations Supervisor (Chinese Speaker)

Supply Chain Operations Assistant Supervisor

Mainline Supervisor

Mainline Supervisor

Fleet & Facilities Supervisor