assistant manager, supply chain operations

contact center advisor

after sales supervisor

assistant manager, supply chain operations Jobs in Cairo

call center representative

construction supervisor

fulfillment center supervisor

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

PepsiCo

<div>
 
 Overview
 
 
 
 We are seeking a proactive and analytical Distribution Requirements Planning (DRP) Planner to join our Supply Chain team at PepsiCo Egypt. In this role, you will be responsible for managing the deployment of finished goods across our distribution network to ensure high product availability, cost-efficient logistics, and service excellence. The ideal candidate will have a strong understanding of supply chain dynamics and planning processes, with the ability to balance demand, inventory, and logistics constraints while driving continuous improvement in planning efficiency and accuracy.
 
 
 
 Responsibilities
 
 
 
 Lead the execution of DRP cycles, ensuring timely and accurate product deployment to warehouses and distribution centers. Maintain optimal inventory levels across the network, avoiding both shortages and excess. Collaborate with Supply Planning, Customer Service, Logistics, and Transportation teams to align on distribution priorities and inventory strategies. Monitor KPI performance (Order Fulfillment Rate, freshness, deployment accuracy) and identify areas for improvement. Ensure all planning parameters (lead times, safety stocks, and reorder points) are regularly reviewed and updated in planning systems. Analyze replenishment trends and provide insights for capacity planning and network optimization. Support new initiatives and transformation projects, including process automation, warehouse integration, and system enhancements. Drive operational discipline and best practices within the DRP process to improve efficiency and service performance.
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree in Supply Chain, Engineering or a related field. 0&ndash;1 years of experience in Supply Chain, Planning, or Logistics (preferably within FMCG). Strong analytical and problem-solving skills with attention to detail. Proficiency in Excel and comfort with large data sets; knowledge of SAP/APO or JDA is a plus. Excellent communication and stakeholder management skills. Demonstrated ability to work in a fast-paced, cross-functional environment. Fluent in English.
</div>

Supply Network Planning Assistant Analyst

Amazon

<div>
 
 Description
 
 
 
 Amazon opened its virtual doors in 1995 and strives to be the world&rsquo;s most customer-centric company, where customers can find and discover anything they might want to buy online.
 
 
 The successful candidate for this position will be a key part of the Engineering Team and will be responsible for project and construction management of industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. Construction Managers are responsible for construction of new Fulfillment Centers (FCs), Sortation Centers(SCs), Delivery Stations ( DSs), and auxiliary buildings that support those facilities as well as renovations &amp; tenant improvements at existing buildings.
 
 
 Construction Managers will also handle the implementation of the facility network infrastructure; including The construction projects include new builds, retrofits, and expansions. Construction Managers are required to perform detailed deep dive reviews of job budgets and programs to identify and resolve any discrepancies, including information in contractor bid packages. Construction Managers will partner with internal customers and external stakeholders such as consultants and contractors to earn their trust and engage as a team to deliver the project in the most efficient manner. The Construction Manager will serve as Amazon's representative and direct point of interface with Developers and General Contractors, as well as the primary integrator between construction and other Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. This opportunity combines construction engineering, planning, project management, facilities management, and contract management.
 
 
 Would you like an opportunity to travel and work in multiple countries and cultures?
 
 
 The role will be based in Dubai, UAE with 40-60% of time traveling either domestically or to other AMET countries.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Responsible for project management over new construction of Fulfillment Centers throughout the AMET region as well as renovations and capacity improvements within existing facilities.
 </li>
 <li>
 Advise on the impact of changes in schedule, costs, and permitting.
 </li>
 <li>
 Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects.
 </li>
 <li>
 Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities.
 </li>
 <li>
 Work independently in the assigned regional area with minimal direction from leadership.
 </li>
 <li>
 Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects.
 </li>
 <li>
 Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required.
 </li>
 <li>
 Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors.
 </li>
 <li>
 Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability.
 </li>
 <li>
 Partner with teams tasked with transition of base building management and oversight of all turnover documentation.
 </li>
 <li>
 Review of designs and ongoing construction for conformance to current building specifications.
 </li>
 <li>
 Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners.
 </li>
 <li>
 Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams.
 </li>
 <li>
 Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved.
 </li>
 <li>
 Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction entities as required.
 </li>
 <li>
 Positive, clear, concise, and transparent cross team communication for all aspects of project delivery.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Each day you will represent Amazon GES in ensuring the successful delivery of Amazon construction projects, while strategically improving its processes, H&amp;S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert resource to complete construction projects. You will be the Subject Matter Expert in your engineering field providing clear guidance in regards to technical solutions, their cost impact and risk imposed on the project's safety and delivery.
 
 
 Daily tasks may comprise of site validation, due diligence, risk analysis, design management, contract and cost negotiations, stakeholder management.
 
 
 Great communication skills to front line and executive level managers will be a must.
 
 
 
 About The Team
 
 
 
 We are a diverse, upbeat, creative and passionate, team of designers, engineers, project and construction managers. We are owners of our scope and results oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance.
 
 
 
 D&amp;C GES Values
 
 
 
 <ul>
 <li>
 SAFETY FIRST. We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard.
 </li>
 <li>
 PEOPLE OBSESSION. We understand the value of listening, promote diversity, lead by example and work together to achieve more, while remembering to have fun.
 </li>
 <li>
 CHALLENGE THE NORM. We challenge each other and the industry to try new methods of working, and make a SAFER and more SUSTAINABLE environment. We are human, and not afraid to learn from our mistakes, and keep going!
 </li>
 <li>
 MAKE AN IMPACT. We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big.
 </li>
 <li>
 TRUST. We build trust with our Customer, making ambitious but realistic commitments.
 
 
 </li>
 </ul>
 Participation during a previous new FC Launch at Amazon in any role would be desired
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 0 to 2 years of project supervision, real estate development, architecture/design experience civil engineering Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering
 </li>
 <li>
 Speak, write and read fluently in either of these preferred languages: French, Polish, Arabic, Turkish, Afrikaans, Zulu and Portuguese.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119814
</div>

Site Engineer | Construction, Design & Construction Team

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 The Account Manager is responsible for managing key customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction through effective relationship management and coordination with internal functions. The role ensures smooth execution of sales activities, delivery commitments, and service quality while maintaining strict adherence to company policies and Health &amp; Safety standards.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 
 
 
 Sales &amp; Revenue Growth:
 
 
 
 <ul>
 <li>
 Develop and implement account plans to achieve sales targets and business objectives.
 </li>
 <li>
 Promote and sell the company&rsquo;s products and services to existing and prospective customers.
 </li>
 <li>
 Identify new sales opportunities and expand the company&rsquo;s presence within assigned territories or accounts.
 </li>
 <li>
 Prepare and negotiate commercial offers, contracts, and pricing in line with company guidelines.
 
 
 
 
 </li>
 </ul>
 
 
 
 Customer Relationship Management:
 
 
 
 <ul>
 <li>
 Build, maintain, and strengthen long-term relationships with key clients and stakeholders.
 </li>
 <li>
 Act as the main interface between the customer and the company.
 </li>
 <li>
 Proactively address customer concerns, service issues, or complaints and ensure timely resolution.
 </li>
 <li>
 Ensure a high level of customer satisfaction and loyalty through continuous engagement and follow-up
 </li>
 </ul>
 
 
 
 Operational Coordination:
 
 
 
 <ul>
 <li>
 Coordinate with sales operations, dispatch, logistics, and plant teams to ensure timely product availability and delivery.
 </li>
 <li>
 Monitor order fulfillment and ensure delivery schedules meet customer expectations.
 </li>
 <li>
 Align internal teams to ensure smooth execution of sales orders and service commitments.
 </li>
 </ul>
 
 
 
 
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and customer needs within the assigned market.
 </li>
 <li>
 Provide feedback and insights to management to support strategic decision-making and product positioning.
 </li>
 <li>
 Identify opportunities for new products or services based on market demands.
 
 
 
 
 </li>
 </ul>
 
 
 
 Reporting &amp; Performance Tracking:
 
 
 
 <ul>
 <li>
 Prepare and submit regular reports on sales activities, pipeline status, customer visits, and revenue performance.
 </li>
 <li>
 Track progress against sales targets and propose corrective actions when needed.
 </li>
 <li>
 Maintain accurate records of customer interactions and account performance.
 
 
 
 
 </li>
 </ul>
 
 
 
 Safety &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure compliance with all company policies, procedures, and regulatory requirements.
 </li>
 <li>
 Support the company&rsquo;s commitment to maintaining a safe and compliant working environment.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration (or) Engineering.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 1 - 2 Years of Experience sales or account management, preferably in construction materials, cement, or ready-mix industries
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Strong communication, Negotiation &amp; Relationship Management Skills.
 </li>
 <li>
 Ability to manage multiple accounts and coordinate with cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
 
 
</div>

Account Manager - Cairo

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 &Ouml;versikt
 
 
 
 Som Contact Center CER kommer du att vara den f&ouml;rsta kontaktpunkten f&ouml;r inkommande samtal fr&aring;n v&aring;rdgivare och konsumenter som s&ouml;ker v&auml;gledning om l&auml;kemedelsprodukter och program. Med hj&auml;lp av empati, tydlig kommunikation och godk&auml;nda referensmaterial kommer du att ge korrekt information eller smidigt koppla vidare den som ringer till r&auml;tt avdelning f&ouml;r ytterligare st&ouml;d.
 
 
 Den h&auml;r rollen passar dig som tycker om att hj&auml;lpa andra, trivs i en samarbetsinriktad teammilj&ouml; och &auml;r stolt &ouml;ver att leverera service av h&ouml;g kvalitet. Du kommer att ha m&auml;tbara individuella m&aring;l och teamm&aring;l kopplade till kvalitet, tillsammans med l&ouml;pande feedback, coachning och erk&auml;nnande fr&aring;n VClouds ledning f&ouml;r att st&ouml;dja din utveckling och framg&aring;ng.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Arbetsbeskrivning
 
 
 
 
 Huvudsakliga ansvarsomr&aring;den:
 
 
 
 - Besvara inkommande kundf&ouml;rfr&aring;gningar med professionalism, noggrannhet och ett serviceinriktat arbetss&auml;tt.
 
 
 - Bygga och uppr&auml;tth&aring;lla starka relationer med interna och externa kunder.
 
 
 - Anv&auml;nda godk&auml;nda referensmaterial, samtalsmanus, vanliga fr&aring;gor och utbildningsuppdateringar f&ouml;r att ge tydlig, konsekvent och regelriktig information.
 
 
 - Arbeta sj&auml;lvst&auml;ndigt i en snabb callcentermilj&ouml; samtidigt som du bidrar till en positiv teamkultur.
 
 
 - Eskalera mer komplexa fr&aring;gor till r&auml;tt avdelning f&ouml;r att s&auml;kerst&auml;lla snabb l&ouml;sning.
 
 
 
 Requirements
 
 
 
 - Fluency in Swedish and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Krav
 
 
 
 - Flytande kunskaper i svenska och engelska, b&aring;de i tal och skrift.
 
 
 - God kommunikationsf&ouml;rm&aring;ga och aktivt lyssnande.
 
 
 - Erfarenhet av kundservice eller callcenter &auml;r meriterande.
 
 
 - F&ouml;rm&aring;ga att noggrant f&ouml;lja manus, referensmaterial och riktlinjer f&ouml;r regelefterlevnad.
 
 
 - Bekv&auml;m med att arbeta i en strukturerad och prestationsdriven milj&ouml;.
 
 
 - Stark k&auml;nsla f&ouml;r detaljer och noggrannhet.
 
 
 - F&ouml;rm&aring;ga att hantera k&auml;nsliga samtal med professionalism och empati.
 
 
 - Grundl&auml;ggande datorvana och f&ouml;rm&aring;ga att arbeta i flera system samtidigt.
 
</div>

Customer Experience Representative - Swedish

Nawy

<div>
 The Construction Supervisor at Nawy Real Estate is responsible for overseeing daily construction activities on site to ensure projects are completed safely, on time, and within budget. This role involves supervising construction workers, coordinating with subcontractors, and ensuring compliance with quality and safety standards.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise on-site construction activities and ensure that work progresses according to project plans and specifications
 </li>
 <li>
 Coordinate with project managers, engineers, and subcontractors to address any issues or delays
 </li>
 <li>
 Ensure compliance with health and safety regulations and company policies on the construction site
 </li>
 <li>
 Monitor the quality of workmanship and materials used, ensuring adherence to quality standards
 </li>
 <li>
 Manage daily site reports, including progress updates, safety incidents, and resource utilization
 </li>
 <li>
 Resolve on-site problems promptly to minimize disruption and delay
 </li>
 <li>
 Assist in scheduling labor and material deliveries to ensure timely execution of tasks
 </li>
 <li>
 Ensure that all work is carried out according to contract specifications and within budget
 </li>
 <li>
 Promote a culture of safety awareness among all site personnel
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Civil Engineering, Construction Management, or a related field preferred
 </li>
 <li>
 3+ years of experience in construction supervision or a similar role
 </li>
 <li>
 Strong knowledge of construction methods, safety standards, and quality control
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Ability to manage and motivate teams effectively
 </li>
 <li>
 Strong problem-solving skills and the ability to work under pressure
 </li>
 <li>
 Proficient in reading blueprints and construction drawings
 </li>
 </ul>
</div>

Construction Supervisor

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

Explore 22+ Fulfillment center supervisor in Cairo this June. Find roles across top companies and apply now to boost your career.