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area manager i , operations

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Dkhoon Emirates

<div>
 
 
 Job Title: International Legal Officer
 
 
 
 
 Location: Egypt
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 
 We are looking for an experienced International Legal Officer to join our team in Egypt. The successful candidate will provide legal support for the company's international operations, ensuring compliance with applicable laws, reviewing commercial agreements, and managing legal matters across multiple jurisdictions.
 
 
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 
 <ul>
 
 <li>
 
 Draft, review, and negotiate commercial contracts, NDAs, supplier agreements, and service contracts.
 
 </li>
 
 <li>
 
 Ensure compliance with Egyptian laws and international legal requirements.
 
 </li>
 
 <li>
 
 Provide legal advice on corporate, commercial, labor, and regulatory matters.
 
 </li>
 
 <li>
 
 Coordinate with external legal counsel and government authorities.
 
 </li>
 
 <li>
 
 Support company registrations, licensing, and corporate governance activities.
 
 </li>
 
 <li>
 
 Monitor legal and regulatory updates affecting international business operations.
 
 </li>
 
 <li>
 
 Assist in resolving legal disputes and managing litigation when required.
 
 </li>
 
 <li>
 
 Develop and maintain legal policies, procedures, and compliance documentation.
 
 </li>
 
 <li>
 
 Conduct legal research and provide practical recommendations to management.
 
 </li>
 
 <li>
 
 Maintain organized legal records and documentation.
 
 </li>
 
 </ul>
 
 
 
 
 
 Qualifications :
 
 
 
 
 
 <ul>
 
 <li>
 
 Bachelor's degree in Law (LL.B.) from a recognized university.
 
 </li>
 
 <li>
 
 3&ndash;5 years of experience in corporate, commercial, or international legal affairs.
 
 </li>
 
 <li>
 
 Strong knowledge of Egyptian corporate and labor laws.
 
 </li>
 
 <li>
 
 Experience reviewing and drafting contracts in English and Arabic.
 
 </li>
 
 <li>
 
 Excellent legal research, analytical, and negotiation skills.
 
 </li>
 
 <li>
 
 Strong communication and interpersonal skills.
 
 </li>
 
 <li>
 
 Ability to manage multiple priorities and work under pressure.
 
 </li>
 
 <li>
 
 Fluent in English and Arabic (written and spoken).
 
 </li>
 </ul>
</div>

International Legal Officer

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To conduct assigned flights in accordance with the detailed provisions of the Airline Operational Manual and in compliance with the respective civil aviation authority-related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guide the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and take control over the flight to ensure successful performance and positive corporate image
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
 
 
 </li>
 </ul>
 i. Safety
 
 
 ii. Efficiency
 
 
 iii. Passenger comfort
 
 
 <ul>
 <li>
 Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
 </li>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
 </li>
 <li>
 Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
 </li>
 <li>
 Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
 </li>
 <li>
 Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
 </li>
 <li>
 Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
 </li>
 <li>
 Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per the Airline and civil aviation authority regulations and adopted procedures. This includes the technical logbook, journey book, boarding sheets, reports, etc.
 </li>
 <li>
 Ensures that the Airline Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
 </li>
 <li>
 Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as, civil aviation authority, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
 </li>
 <li>
 Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the line manager and in accordance with the provisions of Part A of the Airline&rsquo;s Operations Manual.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Appropriate ATPL License is a must.
 </li>
 <li>
 He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.
 </li>
 <li>
 He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.
 </li>
 <li>
 Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
 </li>
 <li>
 Basic Airport, security procedures and regulations training is an advantage.
 </li>
 <li>
 Crew Resources Management Training is considered an advantage.
 </li>
 <li>
 IATA principles &amp; standards relating to security is an advantage.
 </li>
 <li>
 Proficient in Aircraft systems, proficient in Microsoft Office
 </li>
 <li>
 Very good in written and verbal communication skills, Technical reports writing, presentations, etc.
 </li>
 <li>
 Very good in English Language (other local languages in country of employment are an advantage)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 He/she must have completed a minimum of 4000 hours of flying an aircraft, Airbus 320 is preferred.
 </li>
 <li>
 Experience with low-cost airline is highly desirable.
 </li>
 <li>
 Possesses acceptable industry knowledge in aircraft systems and operating procedures.
 </li>
 <li>
 He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Airline and respective civil aviation authority regulations.
 </li>
 <li>
 Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
 </li>
 <li>
 Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
 </li>
 <li>
 Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies and threats with efficiency.
 </li>
 <li>
 Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
 </li>
 <li>
 Cost-oriented, possesses effective problem solving and decision-making skills.
 </li>
 <li>
 High accuracy and attention to both results and details.
 </li>
 <li>
 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 
 
 </li>
 </ul>
 "Applications are welcome from both Egyptians and non-Egyptians."
</div>

Type Rated Captain - Airbus 320- Egypt

OneHealth

<div>
 
 Role Overview
 
 
 The Executive Assistant (EA) will provide administrative and coordination support to the Chief HR Officer. This role requires strong organizational skills, attention to detail, and the ability to manage multiple stakeholders across different business units. The EA will support daily operations, ensure smooth communication, and assist in prioritizing key HR initiatives.
 
 
 
 
 
 Key Responsibilities
 
 
 &bull; Manage and coordinate the Chief HR Officer&rsquo;s calendar.
 
 
 &bull; Schedule meetings, prepare agendas, and follow up on action items.
 
 
 &bull; Support internal communication across HR team and other stakeholders.
 
 
 &bull; Prepare basic reports, presentations, and meeting materials.
 
 
 &bull; Maintain organized records, files, and correspondence.
 
 
 &bull; Coordinate travel and logistics when required.
 
 
 &bull; Ensure confidentiality of sensitive employee or entity information.
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 &bull; Bachelor&rsquo;s degree in business administration, HR, or a related field.
 
 
 &bull; Around 2 years of experience in a similar role.
 
 
 &bull; Strong organizational and multitasking abilities.
 
 
 &bull; Good communication and interpersonal skills.
 
 
 &bull; High level of discretion and confidentiality.
 
 
 &bull; Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
 
 
 &bull; Fluent English written and spoken
 
 
 &bull; Ability to work across multiple teams and entities.
 
 
 &bull; Attention to detail and willingness to learn.
 
 
 
 
 
 Preferred Competencies
 
 
 &bull; Exposure to HR function is a plus.
 
 
 &bull; Ability to work in a fast-paced environment.
 
 
 &bull; Proactive attitude and problem-solving mindset.
 
 
 &bull; Strong coordination and follow-up skills.
 
 
 
 
</div>

Executive Assistant

ariika

<div>
 
 Job Summary
 
 
 
 We are looking for an experienced Warehouse Supervisor to oversee daily warehouse operations and ensure efficient inventory management, team performance, and operational excellence. The ideal candidate has a strong background in warehouse operations within the home furniture industry and is experienced in using Odoo ERP.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise daily warehouse operations, including receiving, storage, put-away, picking, and dispatch.
 </li>
 <li>
 Ensure inventory accuracy through cycle counts and stock control.
 </li>
 <li>
 Manage warehouse transactions using Odoo ERP, including receiving, transfers, delivery orders, and stock adjustments.
 </li>
 <li>
 Lead and supervise warehouse staff while maintaining high productivity and service levels.
 </li>
 <li>
 Monitor warehouse KPIs and drive operational improvements.
 </li>
 <li>
 Ensure compliance with warehouse procedures and health &amp; safety standards.
 </li>
 <li>
 Coordinate with Logistics, Supply Chain, Quality, After Sales, and Customer Service to ensure smooth operations.
 </li>
 <li>
 Resolve operational issues efficiently and support continuous process improvement.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in warehouse operations within the home furniture industry is required.
 </li>
 <li>
 Strong hands-on experience using Odoo ERP.
 </li>
 <li>
 Proven experience leading warehouse teams.
 </li>
 <li>
 Strong analytical, reporting, and problem-solving skills.
 </li>
 <li>
 Excellent leadership and communication skills.
 
 
 </li>
 </ul>
 
 نبذة عن الوظيفة
 
 
 
 نبحث عن مشرف مستودع ذو خبرة للإشراف على العمليات اليومية للمستودع وضمان كفاءة إدارة المخزون، وتحقيق أعلى مستويات التشغيل والإنتاجية. يجب أن يمتلك المرشح خبرة في قطاع الأثاث المنزلي، بالإضافة إلى خبرة عملية في استخدام نظام Odoo ERP.
 
 
 
 المسؤوليات
 
 
 
 <ul>
 <li>
 الإشراف على العمليات اليومية للمستودع، بما يشمل الاستلام، التخزين، الترتيب، تجهيز الطلبات، والشحن.
 </li>
 <li>
 ضمان دقة المخزون من خلال الجرد الدوري ومراقبة المخزون.
 </li>
 <li>
 إدارة عمليات المستودع على نظام Odoo ERP، بما في ذلك الاستلام، والتحويلات، وأوامر التسليم، وتسويات المخزون.
 </li>
 <li>
 قيادة فريق المستودع ومتابعة الأداء والإنتاجية اليومية.
 </li>
 <li>
 متابعة مؤشرات الأداء (KPIs) والعمل على تحسين كفاءة التشغيل.
 </li>
 <li>
 الالتزام بإجراءات السلامة وسياسات المستودع.
 </li>
 <li>
 التنسيق مع أقسام اللوجستيات، وسلسلة الإمداد، والجودة، وخدمة ما بعد البيع، وخدمة العملاء لضمان سير العمل بكفاءة.
 </li>
 <li>
 حل المشكلات التشغيلية بسرعة والمساهمة في تحسين العمليات.
 
 
 </li>
 </ul>
 
 المؤهلات
 
 
 
 <ul>
 <li>
 خبرة سابقة في المستودعات بمجال الأثاث المنزلي (شرط أساسي).
 </li>
 <li>
 خبرة قوية في استخدام نظام Odoo ERP.
 </li>
 <li>
 خبرة في قيادة وإدارة فرق المستودعات.
 </li>
 <li>
 مهارات ممتازة في حل المشكلات وإعداد التقارير.
 </li>
 <li>
 مهارات قيادية وتواصل قوية.
 </li>
 </ul>
</div>

Warehouse Supervisor - مشرف إدارة المخازن

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

QualifAi

<div>
 A leading beverage company is seeking an experienced
 
 Head of Retail
 
 to lead the company's retail channel strategy, drive sustainable sales growth, oversee retail operations, and deliver an exceptional customer experience across all company-owned stores and retail partners. The successful candidate will be responsible for maximizing retail performance, improving operational efficiency, and leading high-performing teams to achieve the company's commercial objectives.
 
 
 
 Key Responsibilities:
 
 
 2. Sales Performance Management
 
 
 3. Store Operations
 
 
 4. Team Leadership
 
 
 5. Customer Experience
 
 
 6. Merchandising &amp; Product Execution
 
 
 7. Inventory &amp; Supply Chain Coordination
 
 
 8. Financial Management
 
 
 9. Cross-Functional Collaboration
 
 
 
 10. Compliance &amp; Governance
 
 
 
 
 <ul>
 <li>
 Retail Strategy &amp; Business Growth
 </li>
 <li>
 Develop and execute the retail strategy aligned with the company's commercial objectives.
 </li>
 <li>
 Identify growth opportunities, including new store openings and expansion plans.
 </li>
 <li>
 Drive revenue, profitability, and market share within the retail channel.
 </li>
 <li>
 Set annual sales targets, budgets, and KPIs.
 </li>
 <li>
 Monitor sales performance across all retail locations.
 </li>
 <li>
 Analyze sales trends, customer behavior, and product performance.
 </li>
 <li>
 Implement initiatives to increase sales, average transaction value, and customer traffic.
 </li>
 <li>
 Ensure achievement of revenue and profit targets.
 </li>
 <li>
 Oversee day-to-day retail operations.
 </li>
 <li>
 Ensure consistent implementation of company standards and operating procedures.
 </li>
 <li>
 Optimize store productivity, staffing, and operational efficiency.
 </li>
 <li>
 Ensure compliance with health, safety, and food &amp; beverage regulations.
 </li>
 <li>
 Lead regional managers, area managers, and store managers.
 </li>
 <li>
 Recruit, develop, coach, and retain retail talent.
 </li>
 <li>
 Conduct performance reviews and succession planning.
 </li>
 <li>
 Foster a high-performance and customer-focused culture.
 </li>
 <li>
 Ensure excellent customer service across all retail outlets.
 </li>
 <li>
 Develop initiatives to improve customer satisfaction and loyalty.
 </li>
 <li>
 Monitor customer feedback and resolve escalated issues.
 </li>
 <li>
 Ensure effective product assortment and availability.
 </li>
 <li>
 Oversee merchandising standards and promotional execution.
 </li>
 <li>
 Collaborate with Marketing on seasonal campaigns, new product launches, and in-store activations.
 </li>
 <li>
 Work closely with Supply Chain to maintain optimal stock levels.
 </li>
 <li>
 Minimize stock shortages, wastage, and product expiry.
 </li>
 <li>
 Improve inventory turnover and forecast retail demand.
 </li>
 <li>
 Manage the retail P&amp;L.
 </li>
 <li>
 Control operating expenses and maximize profitability.
 </li>
 <li>
 Monitor labor costs, shrinkage, and store-level financial performance.
 </li>
 <li>
 Prepare financial and operational reports for senior management.
 </li>
 <li>
 Partner with Sales, Marketing, Finance, Supply Chain, HR, and Procurement.
 </li>
 <li>
 Support new product launches and promotional activities.
 </li>
 <li>
 Align retail initiatives with overall business strategy.
 </li>
 <li>
 Ensure compliance with company policies and legal requirements.
 </li>
 <li>
 Maintain quality, food safety, and operational standards.
 </li>
 <li>
 Conduct regular store audits and risk assessments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, Commerce, or a related field (MBA is an advantage).
 </li>
 <li>
 10 to 15+ years of experience in retail operations, sales, or commercial management.
 </li>
 <li>
 At least 5 years in a senior leadership role managing multiple retail locations.
 </li>
 <li>
 Experience in the beverage, FMCG, food service, or hospitality industry is preferred.
 </li>
 <li>
 Strong knowledge of retail operations, P&amp;L management, merchandising, inventory management, and people leadership.
 </li>
 <li>
 Proven ability to lead large, geographically dispersed teams and deliver commercial results.
 </li>
 <li>
 Excellent analytical, negotiation, leadership, and stakeholder management skills
 </li>
 </ul>
</div>

Head of Retail

AllCare.ai

<div>
 
 Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based)
 
 
 
 
 
 
 The Mission
 
 
 
 AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care &mdash; we deliver care.
 
 
 
 
 
 
 The Growth
 
 
 
 We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.
 
 
 
 
 
 
 The Opportunity
 
 
 
 The Provider &amp; Care Operations Specialist will be responsible for coordinating provider logistics including scheduling &amp; routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate provider schedules and daily routing.
 </li>
 <li>
 Manage provider assignments and optimize utilization.
 </li>
 <li>
 Communicate with Care partners to confirm schedules, patient census, and operational changes.
 </li>
 <li>
 Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care.
 </li>
 <li>
 Support provider onboarding and operational readiness.
 </li>
 <li>
 Monitor daily operational KPIs and proactively resolve scheduling or service issues.
 </li>
 <li>
 Maintain accurate operational records and reporting.
 </li>
 <li>
 Escalate operational risks and recommend process improvements.
 </li>
 </ul>
 
 
 
 
 
 Who This Is For
 
 
 <ul>
 <li>
 Has 2-5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics.
 </li>
 <li>
 Has strong organizational and multitasking skills.
 </li>
 <li>
 Is comfortable working in a fast-paced, highly dynamic environment.
 </li>
 <li>
 Has excellent written and verbal communication skills.
 </li>
 <li>
 Is highly analytical and detail-oriented.
 </li>
 <li>
 Demonstrates strong ownership, accountability, and problem-solving abilities.
 </li>
 <li>
 Is proficient in Microsoft Excel and comfortable learning new systems.
 </li>
 <li>
 Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred.
 </li>
 <li>
 On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off &mdash; Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 B.Pharm or PharmD degree from an accredited Egyptian university.
 </li>
 <li>
 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered.
 </li>
 <li>
 Fluent written and spoken English. Neutral accent preferred; clarity and warmth required.
 </li>
 <li>
 Willingness and ability to work US Pacific Time hours
 </li>
 <li>
 US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).
 </li>
 <li>
 Strong comfort with modern tools &mdash; CRM, task management, communication platforms &mdash; and an AI-forward mindset. Care Partners work alongside AI daily.
 </li>
 <li>
 Detail-oriented, process-disciplined, and calm under pressure.
 </li>
 <li>
 Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
 </li>
 <li>
 Based in Egypt with valid work authorization.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).
 </li>
 <li>
 Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.
 </li>
 <li>
 Experience in a Primary/Secondary account coverage model or named-account service model.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs
 </li>
 <li>
 US holiday calendar &mdash; you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
 </li>
 <li>
 Health benefits and paid time off.
 </li>
 </ul>
</div>

Provider & Care Operations Specialist

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