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customer support representative

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
 </li>
 </ul>
 
 Operational Coordination
 
 
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

Concentrix

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

Kasrawy Group Careers

<div>
 
 Job Title:
 
 Info Desk Representative
 
 
 
 Location:
 
 Nasr City - Nasr City
 
 
 
 Contract Details:
 
 Full-time
 
 
 
 Position Overview:
 
 
 
 As an Info Desk Representative for Kasrawy Group, you will be the first point of contact for all customers and clients seeking information or assistance. You will be responsible for providing exceptional customer service and representing the company in a professional and friendly manner. This is a full-time position located in
 
 6th of October City
 
 
 - Nasr City, Egypt.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome customers and clients in a courteous and professional manner
 </li>
 <li>
 Answer incoming calls and respond to customer inquiries and requests
 </li>
 <li>
 Provide accurate information about the company's products and services
 </li>
 <li>
 Direct customers to the appropriate departments or individuals for further assistance
 </li>
 <li>
 Handle customer complaints and resolve issues in a timely and effective manner
 </li>
 <li>
 Keep track of customer interactions and maintain customer records
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and document preparation
 </li>
 <li>
 Collaborate with other team members to improve customer service and satisfaction
 </li>
 <li>
 Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Previous customer service experience preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Proficient in Microsoft Office and other computer applications
 </li>
 <li>
 Excellent in English
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Willingness to learn and adapt to new situations
 </li>
 <li>
 Must be able to work a flexible schedule, including weekends and holidays if needed
 
 </li>
 </ul>
</div>

Info Desk Representative

Solmax

<div>
 
 Overview
 
 
 
 As a Customer Experience Representative at Solmax, you will be responsible for processing of all sales orders for EMEA based customers (France) in dual ERP systems (SAP and MS Dynamics). Effectively communicating customer requirements to planning, sales, and logistics functions. Tracking of customer orders through production process and timely communication of planned availability/loading/delivery dates as applicable. Responding to customer queries and requests by telephone and email, building strong customer relationships and offering excellent customer service.
 
 
 Markets: UE, Denmark, Finland, Greece, Croatia, Poland, Romania, Slovenia, Sweden, Czechia, Hungary, Bulgaria, Eire, Slovakia, Support Germany &hellip;
 
 
 Norway, Iceland, Switzerland, Turkey, Azerbaijan, Bosnia, Estonia, Georgia, Leetonia, Lithuania, Moldavia, Macedonia, Serbia, Ukraine, Kazakhstan, UK &hellip;
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Generating orders in SAP (all technologies)
 </li>
 <li>
 Follow-up on late payments: Monitoring payments and collections
 </li>
 <li>
 Payment security: Requesting credit lines / Internal risk requests / Monitoring financial release of orders
 </li>
 <li>
 Payment security: Handling complaints / credit notes &amp; ensure the relationships with clients / sales team
 </li>
 <li>
 Creating customers in SAP / Maintaining Customer hierarchy / Maintaining specifics requirements in Masterdatas &amp; entering price lists in SAP
 </li>
 <li>
 Ensuring order requirements are properly planned and meet deadlines (production and transport)
 </li>
 <li>
 Follow up of the open order book Samples order intake.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluent English / Professionally operational German would be an asset.
 </li>
 <li>
 Working from Monday to Friday (Friday can be a shorter day)
 </li>
 <li>
 Well organized
 </li>
 <li>
 Team spirit
 </li>
 <li>
 Open to changes / and capacity to adapt to unforeseen situations
 </li>
 <li>
 Experience in CX &ndash; high priority on client satisfaction
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary &amp; annual profit share.
 </li>
 <li>
 Medical &amp; Life insurance.
 </li>
 <li>
 Dynamic and Multinational company
 
 
 </li>
 </ul>
</div>

Customer Experience Coordinator - Egypt

Amazon

<div>
 
 Description
 
 
 
 Amazon opened its virtual doors in 1995 and strives to be the world&rsquo;s most customer-centric company, where customers can find and discover anything they might want to buy online.
 
 
 The successful candidate for this position will be a key part of the Engineering Team and will be responsible for project and construction management of industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. Construction Managers are responsible for construction of new Fulfillment Centers (FCs), Sortation Centers(SCs), Delivery Stations ( DSs), and auxiliary buildings that support those facilities as well as renovations &amp; tenant improvements at existing buildings.
 
 
 Construction Managers will also handle the implementation of the facility network infrastructure; including The construction projects include new builds, retrofits, and expansions. Construction Managers are required to perform detailed deep dive reviews of job budgets and programs to identify and resolve any discrepancies, including information in contractor bid packages. Construction Managers will partner with internal customers and external stakeholders such as consultants and contractors to earn their trust and engage as a team to deliver the project in the most efficient manner. The Construction Manager will serve as Amazon's representative and direct point of interface with Developers and General Contractors, as well as the primary integrator between construction and other Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. This opportunity combines construction engineering, planning, project management, facilities management, and contract management.
 
 
 Would you like an opportunity to travel and work in multiple countries and cultures?
 
 
 The role will be based in Dubai, UAE with 40-60% of time traveling either domestically or to other AMET countries.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Responsible for project management over new construction of Fulfillment Centers throughout the AMET region as well as renovations and capacity improvements within existing facilities.
 </li>
 <li>
 Advise on the impact of changes in schedule, costs, and permitting.
 </li>
 <li>
 Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects.
 </li>
 <li>
 Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities.
 </li>
 <li>
 Work independently in the assigned regional area with minimal direction from leadership.
 </li>
 <li>
 Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects.
 </li>
 <li>
 Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required.
 </li>
 <li>
 Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors.
 </li>
 <li>
 Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability.
 </li>
 <li>
 Partner with teams tasked with transition of base building management and oversight of all turnover documentation.
 </li>
 <li>
 Review of designs and ongoing construction for conformance to current building specifications.
 </li>
 <li>
 Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners.
 </li>
 <li>
 Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams.
 </li>
 <li>
 Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved.
 </li>
 <li>
 Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction entities as required.
 </li>
 <li>
 Positive, clear, concise, and transparent cross team communication for all aspects of project delivery.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Each day you will represent Amazon GES in ensuring the successful delivery of Amazon construction projects, while strategically improving its processes, H&amp;S, and sustainability performance. You will be leading and mentoring large cross-functional teams as an expert resource to complete construction projects. You will be the Subject Matter Expert in your engineering field providing clear guidance in regards to technical solutions, their cost impact and risk imposed on the project's safety and delivery.
 
 
 Daily tasks may comprise of site validation, due diligence, risk analysis, design management, contract and cost negotiations, stakeholder management.
 
 
 Great communication skills to front line and executive level managers will be a must.
 
 
 
 About The Team
 
 
 
 We are a diverse, upbeat, creative and passionate, team of designers, engineers, project and construction managers. We are owners of our scope and results oriented. We are empowered to adapt our timeline to our personal needs if needed for a better work/life balance.
 
 
 
 D&amp;C GES Values
 
 
 
 <ul>
 <li>
 SAFETY FIRST. We continuously seek improvement and innovation in Safety, raising the bar above industry norms and setting a new global standard.
 </li>
 <li>
 PEOPLE OBSESSION. We understand the value of listening, promote diversity, lead by example and work together to achieve more, while remembering to have fun.
 </li>
 <li>
 CHALLENGE THE NORM. We challenge each other and the industry to try new methods of working, and make a SAFER and more SUSTAINABLE environment. We are human, and not afraid to learn from our mistakes, and keep going!
 </li>
 <li>
 MAKE AN IMPACT. We leverage efficient time management to ensure capacity for HIGH QUALITY execution alongside INNOVATION and Thinking Big.
 </li>
 <li>
 TRUST. We build trust with our Customer, making ambitious but realistic commitments.
 
 
 </li>
 </ul>
 Participation during a previous new FC Launch at Amazon in any role would be desired
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 0 to 2 years of project supervision, real estate development, architecture/design experience civil engineering Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering
 </li>
 <li>
 Speak, write and read fluently in either of these preferred languages: French, Polish, Arabic, Turkish, Afrikaans, Zulu and Portuguese.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119814
</div>

Site Engineer | Construction, Design & Construction Team

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