customer service representative Jobs in Cairo

customer service representative

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customer service specialist Jobs in Cairo

customer service specialist

call center representative

customer support representative

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Manager, you will help us meet our B2B acquisition, renewals and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our field sales team's potential, crafting sales plans and justifying those plans to the upper management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Hire &amp; train field sales team members and onboard new members;
 </li>
 <li>
 Achieve growth and hit sales targets by successfully managing the sales team
 </li>
 <li>
 Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
 </li>
 <li>
 Own recruiting, objectives setting, coaching and performance monitoring of sales representatives;
 </li>
 <li>
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
 </li>
 <li>
 Manage CRM with current clients, increase the dubizzle client portfolio, and present dubizzle when acquiring new clients
 </li>
 <li>
 Present sales, revenue and expense reports and realistic forecasts to the management team;
 </li>
 <li>
 Identify emerging market trends and market shifts while being fully aware of new products and competition status
 </li>
 <li>
 Assist in setting financial targets, budget development, and monitoring;
 </li>
 <li>
 Identify opportunities to improve dubizzle Egypt's business in real estate
 </li>
 <li>
 Propose a competitive commission structure
 </li>
 <li>
 Assist in gathering Market insights and setting strategies for telesales (in-house) sales teams;
 </li>
 <li>
 Use customer feedback to generate ideas about new features or products
 </li>
 <li>
 Research and discover methods to increase customer engagement;
 </li>
 <li>
 Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration;
 </li>
 <li>
 A car and a Driving licence, as this role requires you to attend many out-of-office meetings
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 7 years of Experience, with a minimum of 2 years in a managerial role;
 </li>
 <li>
 Proven ability to drive the sales process from plan to close;
 </li>
 <li>
 Previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Strong business sense and industry expertise;
 </li>
 <li>
 Familiarity with the dubizzle website;
 </li>
 <li>
 Strong knowledge of the real estate market in Egypt and of the Subscription industry;
 </li>
 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation;
 </li>
 <li>
 Strong Leadership &amp; people management skills;
 </li>
 <li>
 Highly computer literate and online savvy;
 </li>
 <li>
 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
 <li>
 Excellent at converting leads into paying customers
 
 
 
 </li>
 </ul>
 
 Traits
 
 
 
 <ul>
 <li>
 Excellent mentoring, coaching and people management skills;
 </li>
 <li>
 Committed to continuous education through workshops, seminars and conferences;
 </li>
 <li>
 Positive/Flexible/Presentable/Committed;
 </li>
 <li>
 Eager for success;
 </li>
 <li>
 Has plug and play attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Manager- Property Sales

CodeCruze

<div>
 Job Description
 
 We are CodeCruze, a fast-growing Software &amp; Digital Marketing company located in the 5th Settlement.
 
 
 Job Brief
 
 Our company is seeking an energetic and results-driven Outdoor Sales Representative to generate qualified leads and build relationships through face-to-face interactions at exhibitions, conferences, workshops, networking events, business gatherings, and other outdoor activities. You will represent CodeCruze professionally, promote our software and digital marketing services, and convert networking opportunities into long-term business relationships.
 
 
 Responsibilities
 <ul>
 <li>
 Represent CodeCruze at exhibitions, conferences, workshops, seminars, networking events, and other business events.
 </li>
 <li>
 Generate qualified leads by engaging with business owners, decision-makers, and potential clients.
 </li>
 <li>
 Present the company's software development and digital marketing services in a professional and compelling manner.
 </li>
 <li>
 Build and maintain strong relationships with prospects and existing clients.
 </li>
 <li>
 Schedule meetings and hand over qualified opportunities to the Business Development team when needed.
 </li>
 <li>
 Follow up with leads generated from events to maximize conversion opportunities.
 </li>
 <li>
 Research and identify relevant events, exhibitions, and networking opportunities that align with the company's target audience.
 </li>
 <li>
 Collaborate with the marketing team to ensure promotional materials and event strategies are effective.
 </li>
 <li>
 Maintain accurate records of leads, meetings, and sales activities using CRM tools.
 </li>
 <li>
 Prepare regular reports on event performance, lead generation, and market insights.
 </li>
 <li>
 Meet monthly lead generation and sales targets.
 
 </li>
 </ul>
 Qualifications
 <ul>
 <li>
 Previous experience in outdoor sales, field sales, business development, or client acquisition.
 </li>
 <li>
 Excellent communication, networking, and interpersonal skills.
 </li>
 <li>
 Strong presentation and negotiation abilities.
 </li>
 <li>
 Comfortable approaching new people and initiating conversations.
 </li>
 <li>
 Self-motivated, organized, and target-oriented.
 </li>
 <li>
 Willingness to travel and attend events across Cairo and other locations when required.
 </li>
 <li>
 Familiarity with software development or digital marketing services is a plus.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Valid driver's license is a plus.
 
 </li>
 </ul>
 Location
 
 📍 5th Settlement (Hybrid)
 
 
 
 
 
 
 This role requires frequent travel to exhibitions, conferences, client meetings, and business events.
 
 
</div>

Outdoor Sales Representative

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Concentrix

<div>
 
 Job Title
 
 
 
 Technical Support Advisor &ndash; English Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats &ndash; troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt and accurate technical support to customers via phone, email, and chat.
 </li>
 <li>
 Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
 </li>
 <li>
 Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
 </li>
 <li>
 Document and escalate unresolved issues to higher-level support teams.
 </li>
 <li>
 Maintain detailed records of customer interactions and support activities.
 </li>
 <li>
 Proactively identify and address potential customer issues to prevent escalations.
 </li>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Serve as a resource to other support personnel
 </li>
 <li>
 Participate in ongoing training and development to stay abreast of the latest technology advancements.
 </li>
 <li>
 Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
 </li>
 <li>
 Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 
 Candidate Profile
 
 
 
 
 <ul>
 <li>
 A High School Diploma and one year of relevant experience are preferred
 </li>
 <li>
 Tech sales experience is preferred
 </li>
 <li>
 Basic/Advanced '' depends on the program '' understanding of client technical systems.
 </li>
 <li>
 Ability to learn including strong problem-solving skills
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
 </li>
 <li>
 Proficient in written and verbal communication.
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Commitment to providing exceptional customer service.
 </li>
 <li>
 Courteous with a strong customer service orientation
 </li>
 <li>
 Achieve and maintain recognized and applicable technical certification(s)
 </li>
 <li>
 Able to rotate shifts, as needed
 </li>
 <li>
 Based on the program, additional experience/skills may be required
 
 
 </li>
 </ul>
 
 
 Our benefits
 
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 A bright, modern, and exciting place to work, with excellent staff facilities
 </li>
 <li>
 Performance-related pay
 </li>
 <li>
 Voluntary Medical plan
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Annual reward and recognition events
 </li>
 <li>
 Holiday pay
 </li>
 <li>
 Access to training and development opportunities.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Technical Support Advisor – English Speakers - Cairo

51Talk

<div>
 
 
 Position: Student Success Advisor
 
 
 
 
 
 
 
 About Us
 
 
 
 51Talk is a leading online English education platform offering engaging one-on-one classes to students worldwide.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a proactive
 
 Student Success Advisor
 
 to support existing customers, mainly parents in KSA. This role combines customer service, learning progress follow-up, and course renewal sales. The ideal candidate should be comfortable with outbound calls, customer follow-up, and working toward renewal targets.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Conduct outbound calls to parents to follow up on students&rsquo; learning progress and experience.
 </li>
 <li>
 Introduce course renewal options and recommend suitable packages based on students&rsquo; needs.
 </li>
 <li>
 Build strong relationships with parents and provide professional learning support.
 </li>
 <li>
 Handle customer inquiries, concerns, and objections to ensure a smooth renewal process.
 </li>
 <li>
 Meet daily outreach targets, renewal conversion goals, and monthly sales KPIs.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Native or fluent Arabic speaker with minimum B1 English; B2 is preferred.
 </li>
 <li>
 Experience in customer service, telesales, renewal sales, customer success, or retention is preferred.
 </li>
 <li>
 Fresh graduates with strong communication skills and sales interest are welcome.
 </li>
 <li>
 Comfortable working in a sales-driven environment with targets and KPIs.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive commissions.
 </li>
 <li>
 Social and medical insurance for the employee.
 </li>
 <li>
 21 working days of paid annual leave.
 </li>
 <li>
 Structured onboarding and continuous professional development.
 </li>
 <li>
 Career growth in customer success and sales.
 </li>
 </ul>
 
 
</div>

Student Success Advisor

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

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