technical support engineer

junior it support specialist Jobs in Cairo

junior it support specialist

content specialist

customer experience specialist Jobs in Cairo

customer experience specialist

customer support specialist Jobs in Cairo

customer support specialist

it specialist

Hudl Statsbomb

<div>
 
 
 Our Company:
 
 
 
 
 
 
 Statsbomb was founded in January 2017 to provide data, analytics, and consultancy to football clubs, media, and sports betting companies. Statsbomb continually undertake new research and is well-known in the analytics industry for providing unique insights into the game of football. We have developed our own proprietary industry-leading data collection and analytics software with a user-friendly high-vis front end.
 
 
 
 
 
 In August 2024, we became Hudl Statsbomb as we were acquired by Hudl, the world's leading provider of cloud-based technology connecting video and data for the sports industry. The combination of Statsbomb's advanced data sets, innovative visualizations and powerful user interface and Hudl's integrated suite of video and data solutions will strengthen key workflows and provide deeper actionable insights to sports teams around the world.
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Install, configure, and maintain hardware and software systems
 </li>
 <li>
 Monitor system performance and troubleshoot issues
 </li>
 <li>
 Ensure network security and data protection
 </li>
 <li>
 Manage user accounts, permissions, and access controls
 </li>
 <li>
 Provide technical support and training to staff
 </li>
 <li>
 Maintain inventory of all equipment, software, and licenses
 </li>
 <li>
 Implement and manage backup and disaster recovery plans
 </li>
 <li>
 Stay updated with the latest industry trends and technologies
 </li>
 </ul>
 
 
 
 
 Education &amp; Certificate:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Relevant certifications (e.g., CompTIA A+, N+, MCSA ,Firewalls,Linux) is preferred
 </li>
 </ul>
 
 
 
 
 Experience &amp; other qualifications:
 
 
 
 
 <ul>
 <li>
 2-3 years of experience in IT support or a similar role
 </li>
 <li>
 Proven experience with network management and system admin support
 </li>
 <li>
 Knowledge of IT infrastructure, hardware, and software (Okta,Gsuite,Ms365,intune,)
 </li>
 </ul>
 
 
 
 
 Soft skills:
 
 
 
 
 <ul>
 <li>
 Effective communication skills
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Ability to manage time and prioritize tasks
 </li>
 </ul>
 
 
 
 
 Technical Skills:
 
 
 
 
 <ul>
 <li>
 Proficiency in network and system administration
 </li>
 <li>
 Knowledge of operating systems (Windows Server, Linux, macOS)
 </li>
 <li>
 Experience with virtualization technologies (VMware, Hyper-V, ESXi)
 </li>
 <li>
 Familiarity with cloud services (AWS, Azure)
 </li>
 </ul>
 
 
</div>

IT Specialist

Future Group Language Solutions

<div>
 
 As An IT Technical Support Specialist
 
 
 
 Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
 
 
 
 Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure
 
 
 
 <ul>
 <li>
 Provide first- and second-level support for all hardware, software, and network-related issues.
 </li>
 <li>
 Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
 </li>
 <li>
 Manage IT assets, ensuring accurate documentation, labeling, and tracking.
 </li>
 <li>
 Install, configure, and maintain operating systems and standard business applications.
 </li>
 <li>
 Support end-users in troubleshooting ERP, email, and collaboration tools.
 </li>
 <li>
 Ensure regular data backups and system updates in alignment with IT policies.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure IT service quality and process improvement.
 </li>
 <li>
 Escalate critical incidents and coordinate with global IT teams when required.
 </li>
 <li>
 Assist in implementing and supporting new digital initiatives and automation systems.
 </li>
 <li>
 Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
 
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
 </li>
 <li>
 Strong knowledge of hardware maintenance and software installation.
 </li>
 <li>
 Experience with ERP systems and ticketing tools is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented, proactive, and capable of managing multiple priorities.
 </li>
 <li>
 Fluent in English.
 
 
 
 </li>
 </ul>
 
 What Success Looks Like In IT Support
 
 
 
 <ul>
 <li>
 Efficient resolution of user issues with minimal downtime.
 </li>
 <li>
 Proactive maintenance and improvement of IT systems.
 </li>
 <li>
 Smooth collaboration between IT and business teams.
 </li>
 <li>
 Strong contribution to digital initiatives and system reliability.
 
 
 
 </li>
 </ul>
 
 What You'll Gain: Growth, Exposure &amp; Development
 
 
 
 <ul>
 <li>
 Work in a multinational manufacturing environment with cutting-edge technologies.
 </li>
 <li>
 Join a supportive team that values innovation, efficiency, and teamwork.
 </li>
 <li>
 Gain exposure to global IT standards and best practices.
 </li>
 <li>
 Be part of a company that fosters career growth and continuous learning.
 
 
 
 </li>
 </ul>
 
 Empower Technology Apply Now!
 
 
 
 If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
 
 
 Join us and help ensure operational excellence through technology and teamwork.
</div>

IT Specialist (Manufacturing, F&B)

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
 </li>
 <li>
 </li>
 <li>
 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
 <li>
 </li>
 <li>
 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
 </li>
 <li>
 </li>
 <li>
 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
 <li>
 </li>
 <li>
 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
 </li>
 <li>
 </li>
 <li>
 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
 </li>
 <li>
 </li>
 <li>
 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
 </li>
 <li>
 </li>
 <li>
 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
 </li>
 <li>
 </li>
 <li>
 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
 </li>
 <li>
 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
 <li>
 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with helpdesk ticketing systems and remote assistance tools.
 </li>
 <li>
 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
 <li>
 Responsibilities
 </li>
 <ul>
 <li>
 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
 </li>
 <li>
 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
 </li>
 <li>
 Act on incidents which are approaching or have reached the point of breaching our service level agreements
 </li>
 <li>
 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
 </li>
 <li>
 Hands-on practice on Microsoft Power platform services including Power automate and power app
 </li>
 <li>
 Microsoft SharePoint online administration (Intermediate level)
 </li>
 <li>
 Mobile devices support including the mobile device management
 </li>
 <li>
 Provide hands on support to our specialist team with server, network, and telephony infrastructure
 </li>
 <li>
 Maintain Asset Management database in ServiceNow with accurate records of IT assets
 </li>
 <li>
 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
 </li>
 <li>
 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
 </li>
 <li>
 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
 </li>
 <li>
 Manage vendor relationships to ensure timely delivery and quality of service
 </li>
 <li>
 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
 </li>
 <li>
 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
 </li>
 <li>
 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
 </li>
 <li>
 Working location is Cairo, Egypt
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Skill / Experience requirements
 </li>
 <ul>
 <li>
 Minimum of 02 years&rsquo; experience in similar role
 </li>
 <li>
 Customer focused and business oriented
 </li>
 <li>
 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
 </li>
 <li>
 Effective communication and interpersonal skill
 </li>
 <li>
 Analytical and enjoy solving problems in a complex environment
 </li>
 <li>
 Willing to research, learn and find solutions and can quickly understand new technology and processes
 </li>
 <li>
 Strong knowledge of computer hardware, software, and network systems.
 </li>
 <li>
 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
 </li>
 <li>
 Mobile devices management and support
 </li>
 <li>
 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
 </li>
 <li>
 Experience with vendor management and project participation is a plus
 </li>
 <li>
 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge / Educational requirements
 </li>
 <ul>
 <li>
 University degree or equivalent competence gained through experience
 </li>
 <li>
 Fluency in English &amp; Arabic (Speaking and writing).
 </li>
 <li>
 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
 </li>
 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

IT Support Specialist

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

Shift Twice LLC

<div>
 🚀
 
 We&rsquo;re hiring &mdash; Sales Specialist | Cairo (Hybrid)
 
 
 Shift Twice is expanding! We&rsquo;re looking for a
 
 Sales Specialist
 
 to join our team and drive growth for our
 
 IT &amp; ERP solutions
 
 in the Egyptian market.
 
 
 If you&rsquo;re passionate about
 
 technology sales
 
 , have strong
 
 B2B experience
 
 , and love closing deals &mdash; this role is for you!
 
 
 What You&rsquo;ll Do:
 
 <ul>
 <li>
 Identify, approach, and manage potential B2B clients.
 </li>
 <li>
 Present and promote our
 
 IT &amp; ERP services
 
 to decision-makers.
 </li>
 <li>
 Handle the
 
 full sales cycle
 
 &mdash; from prospecting and demos to negotiation and closing.
 </li>
 <li>
 Maintain excellent client relationships and achieve monthly targets.
 </li>
 <li>
 Collaborate with internal teams to ensure customer satisfaction.
 </li>
 </ul>
 
 What You&rsquo;ll Need:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 2&ndash;4 years of proven experience in
 
 B2B or IT solution sales
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Target-driven, proactive, and self-motivated.
 </li>
 <li>
 Familiarity with ERP, SaaS, or technology services is a plus.
 </li>
 </ul>
 
 Work Conditions:
 
 
 📍 Full-time | Hybrid &mdash; Cairo, Egypt
 
 
 Join a team that&rsquo;s reshaping how businesses use
 
 IT &amp; ERP technology
 
 to grow.
 
 
 
 
 <ul>
 <li>
 
 #Sales #Hiring #ERP #ITSolutions #BusinessDevelopment #B2B #AccountManagement #SaaS #CairoJobs #EgyptJobs #HybridWork #ShiftTwice
 
 </li>
 </ul>
</div>

Sales Specialist

Explore 450+ It specialist in Cairo this November. Find roles across top companies and apply now to boost your career.

450 it specialist jobs IN Cairo

IT Specialist

IT Specialist (Manufacturing, F&B)

IT Senior Specialist

IT Support Specialist

Junior IT Support Specialist

Junior IT Support Specialist

Sales Specialist