customer service specialist Jobs in Cairo

customer service specialist

digital marketing specialist Jobs in Cairo

digital marketing specialist

planning specialist

training specialist

admin specialist | german speaker Jobs in Cairo

admin specialist | german speaker

it specialist

Crossworkers-Egypt

<div>
 
 Title:
 
 IT Specialist
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Senior IT Specialist
 
 
 
 Position Type
 
 : Full Time
 
 
 
 Level:
 
 Junior
 
 
 
 Location:
 
 Cairo Office, New Cairo
 
 
 
 About the Job:
 
 
 
 We are seeking a highly skilled and experienced
 
 IT Specialist
 
 a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.
 </li>
 <li>
 Manage and maintain hardware systems, including servers, storage devices, and network equipment.
 </li>
 <li>
 Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.
 </li>
 <li>
 Support and monitor network protocols, routing, and switching technologies.
 </li>
 <li>
 Manage internet connectivity solutions including VPNs, LAN, and WAN.
 </li>
 <li>
 Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
 </li>
 <li>
 Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.
 </li>
 <li>
 Support and administer Microsoft Office 365 applications and environments.
 </li>
 <li>
 Manage multiple technical tasks and prioritize workloads effectively.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).
 </li>
 <li>
 Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Knowledge of cybersecurity fundamentals and information security practices.
 </li>
 <li>
 Familiarity with firewall management, network routing, and switching.
 </li>
 <li>
 Excellent troubleshooting and critical thinking abilities.
 </li>
 <li>
 Effective communication skills in English (spoken and written).
 </li>
 <li>
 Strong interpersonal and teamwork skills.
 </li>
 <li>
 Keen attention to detail with strong organizational and time management abilities.
 </li>
 <li>
 Service-oriented mindset and proactive problem-solving approach.
 
 
 </li>
 </ul>
 
 
 Join Us and Thrive! Here's What We Offer:
 
 
 
 
 <ul>
 <li>
 Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!
 </li>
 <li>
 Competitive Salary: We value your skills and offer an attractive package.
 </li>
 <li>
 Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
 </li>
 <li>
 Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
 </li>
 <li>
 Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.
 </li>
 <li>
 Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
 
 
 </li>
 </ul>
 
 About CrossWorkers:
 
 
 
 We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
 
 
 Since 2009, we have been delivering excellent services in offshoring software development.
 
 
 Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
 
 
 We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
</div>

IT Specialist

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
 </li>
 <li>
 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
 </li>
 <li>
 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
 </li>
 <li>
 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
 <li>
 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
 </li>
 <li>
 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
 </li>
 <li>
 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
 </li>
 <li>
 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.
 </li>
 <li>
 All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
 </li>
 <li>
 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
 </li>
 <li>
 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
 </li>
 <li>
 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
 </li>
 <li>
 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
 </li>
 <li>
 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
 </li>
 <li>
 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
 </li>
 <li>
 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; professional experience in an IT support or technician role.
 </li>
 <li>
 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
 </li>
 <li>
 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
 </li>
 <li>
 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
 </li>
 <li>
 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
 </li>
 <li>
 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
 </li>
 <li>
 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
 </li>
 <li>
 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
 </li>
 <li>
 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
 </li>
 <li>
 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
 </li>
 </ul>
</div>

<div>
 
 
 Key Responsibilities
 
 
 
 In this role, you are responsible for the design, implementation, operation, and continuous optimization of complex IT infrastructure components within your assigned areas of expertise. You act as a last-level technical expert and play a key role in ensuring stable, secure, and standardized IT services.
 
 <ul>
 <li>
 Designing, implementing, installing, operating, updating, and troubleshooting assigned specialized IT topics such as:
 </li>
 </ul>
 <ol>
 <li>
 Terminal Server environments
 </li>
 <li>
 Virtual server infrastructures
 </li>
 <li>
 Antivirus and endpoint protection solutions
 </li>
 <li>
 Backup and recovery systems
 </li>
 <li>
 Linux and Windows server environments
 </li>
 <li>
 Database systems
 </li>
 <li>
 Secure file transfer environments
 </li>
 <li>
 Monitoring solutions
 </li>
 <li>
 Standardized platforms and individual application/software solutions
 </li>
 </ol>
 <ul>
 <li>
 Independently managing incidents, problems, and escalations up to last-level support
 </li>
 <li>
 Supporting the consultation, planning, and technical design of IT projects
 </li>
 <li>
 Coordinating tasks, timelines, and deliverables for assignments delegated to external service providers, other IT specialist groups, or operational business units
 </li>
 <li>
 Coordinating with external service providers as well as internal IT specialist teams
 </li>
 <li>
 Acting as the primary contact for last-level and highly complex technical issues
 </li>
 <li>
 Designing and implementing automation solutions, including scripting where required
 </li>
 <li>
 Conceptualizing tasks suitable for routine and operational activities
 </li>
 <li>
 Creating and maintaining high-quality technical documentation independently
 </li>
 <li>
 Participating in on-call rotations and scheduled work outside standard business hours for maintenance activities or technical changes
 </li>
 <li>
 Taking on defined ITSM roles such as Incident Manager, Problem Manager, Change Manager, and System Coordinator
 </li>
 <li>
 Ensuring strict compliance with information security requirements, including careful handling of privileged access rights
 </li>
 <li>
 Adhering to confidentiality obligations, contractual and legal regulations, and ISMS policies
 </li>
 <li>
 Immediately reporting and actively supporting the resolution of security incidents
 </li>
 <li>
 Additional tasks can be assigned at any time
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a comparable qualification
 </li>
 <li>
 Minimum of 5 years of proven, hands-on experience in systems engineering and server-/system administration within complex, enterprise IT environments
 </li>
 <li>
 ITILv4 Foundation certification
 </li>
 <li>
 Fluent English skills (at least B1 level)
 </li>
 <li>
 In-depth knowledge of current market technologies in virtualization (VMware, Proxmox) and backup/restore products (Veeam etc.)
 </li>
 <li>
 Very high willingness to learn, strong resilience, and flexibility in a dynamic IT environment
 </li>
 <li>
 Structured, goal-oriented, and analytical working style with a strong sense of ownership
 </li>
 <li>
 Strong organizational and coordination skills with the ability to manage multiple stakeholders and priorities
 </li>
 <li>
 Excellent communication skills, a strong team-oriented mindset in an international environment and the ability to explain complex technical topics clearly
 </li>
 <li>
 High level of commitment, reliability, and hands-on mentality
 </li>
 </ul>
 
 
</div>

Senior System Engineer

JOIN Solutions

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled Microsoft 365 IT Specialist to join our team. This role is pivotal in managing, enhancing, and developing our Microsoft 365 ecosystem, including SharePoint intranet and Teams, to ensure seamless usage for all company employees. The successful candidate will also be responsible for developing a helpdesk tool within M365, curating IT policies and procedures, conducting training sessions, enforcing IT policies, and maintaining a digital asset log of company assets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 SharePoint Intranet Management
 </li>
 <li>
 Microsoft Teams Management
 </li>
 <li>
 Helpdesk Tool Development
 </li>
 <li>
 IT Policy and Procedure
 </li>
 <li>
 Training and Support
 </li>
 <li>
 Digital Asset Management
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 </ul>
 
 
 
 
 
 Additional Key Responsibilities:
 
 
 <ul>
 <li>
 Onboarding New Employees.
 </li>
 <li>
 Offboarding Exiting Employees.
 </li>
 <li>
 Laptop and Digital Asset Control.
 </li>
 <li>
 Remote Employee Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 4 years of experience as a Technical Support Engineer / Cloud Support Engineer or similar role
 </li>
 <li>
 Proven experience managing and enhancing Microsoft 365 tools, specifically SharePoint and Teams.
 </li>
 <li>
 Experience in managing IT aspects of HR processes, including onboarding and offboarding employees.
 </li>
 <li>
 Experience in developing IT solutions within the Microsoft 365 platform , including custom helpdesk tools.
 </li>
 <li>
 Strong knowledge of IT policies, compliance, and governance.
 </li>
 <li>
 Proven ability to develop and enforce IT policies for both in office and remote work environments.
 </li>
 <li>
 Experience with digital asset management and inventory control.
 </li>
 <li>
 Ability to work collaboratively across teams and with all levels of management.
 </li>
 <li>
 Familiarity with software license management and IT asset tracking.
 </li>
 </ul>
</div>

Senior System Administrator

Procter & Gamble

<div>
 
 Job Location
 
 
 
 CAIRO BUSINESS OFFICE
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The Artwork Specialist falls under the broader job family of Creative Design and Production. This job family focuses on the creation, development, and production of visual elements for various media channels. The Artwork Specialist plays a crucial role in ensuring the quality and accuracy of these visual elements.
 
 
 </li>
 </ul>
 
 Job Description:
 
 
 
 <ul>
 <li>
 The Artwork Specialist is responsible for creating and managing artwork for various products. This includes designing layouts, selecting colors, and choosing fonts that align with brand guidelines.
 </li>
 <li>
 The role also involves collaborating with multiple teams to ensure that the artwork meets the product specifications and regulatory requirements.
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Create and manage artwork for various products in line with brand guidelines.
 </li>
 <li>
 Collaborate with multiple teams to ensure artwork meets product specifications and regulatory requirements.
 </li>
 <li>
 Review and approve final layouts for print production.
 </li>
 <li>
 Ensure all artwork is delivered within project timelines.
 </li>
 <li>
 Maintain a database of all artwork files for future reference.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 A degree in Graphic Design or a related field.
 </li>
 <li>
 Proficiency in design software such as Adobe Illustrator and Photoshop.
 </li>
 <li>
 Attention to detail and a keen eye for aesthetics.
 </li>
 <li>
 Ability to work in a fast-paced environment and meet tight deadlines.
 </li>
 <li>
 Strong communication skills to effectively collaborate with various teams.
 </li>
 <li>
 Candidates with strong, relevant portfolios and experience in packaging, print-ready artwork or layout systems.
 </li>
 <li>
 Understanding of color modes (CMYK vs. RGB) and print limitations
 </li>
 <li>
 Experience with Pantone matching and working with numerical color values
 </li>
 <li>
 Basic knowledge of packaging technical drawings
 
 
 </li>
 </ul>
 
 Must Have Skills
 
 :
 
 
 <ul>
 <li>
 Degree in Graphic Design/related field
 </li>
 <li>
 1 -3 years&rsquo; experience in graphic design or in studio
 </li>
 <li>
 Studio experience/knowledge
 </li>
 <li>
 Proficient in Adobe Illustrator
 </li>
 <li>
 Proficient in Photoshop
 </li>
 <li>
 Proficient in Adobe InDesign
 
 
 </li>
 </ul>
 
 Nice to Have Skills
 
 :
 
 
 <ul>
 <li>
 Strong understanding of brand architecture and design principles for visual consistency.
 </li>
 <li>
 Print Production Experience/knowledge
 
 
 </li>
 </ul>
 
 JUST SO YOU KNOW:
 
 
 
 You will get a competitive compensation package, in line with your qualifications and experience.
 
 
 We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view, and we want to include yours. Our mission of Diversity and Inclusion is: &ldquo;Everyone valued. Everyone included. Everyone performing at their peak&rdquo;. Are you ready to inspire us with your creative ideas?
 
 
 
 About Us
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.
 
 
 Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we&rsquo;re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being &ldquo;in touch&rdquo; so we craft brands and products to improve the lives of the world&rsquo;s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
 
 
 We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000147143
 
 
 
 Job Segmentation
 
 
 
 Experienced Professionals
</div>

Graphic Design Specialist

Konecta

<div>
 
 Network Specialist
 
 
 A highly skilled Network engineer responsible for the
 
 administration, monitoring, and support of the organization&rsquo;s network infrastructure
 
 . The role ensures reliable connectivity, optimal performance, and secure network operations across all environments.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Manage and administer network infrastructure, including routers, switches, and related network devices
 </li>
 <li>
 Configure and maintain network services such as VLANs, routing protocols, and basic security controls
 </li>
 <li>
 Monitor network performance, availability, and capacity, and take proactive measures to ensure optimal operation
 </li>
 <li>
 Troubleshoot and resolve network-related incidents, ensuring minimal disruption to business services
 </li>
 <li>
 Support network upgrades, changes, and expansion activities in alignment with operational requirements
 </li>
 <li>
 Maintain and enforce network security standards, including access control and segmentation
 </li>
 <li>
 Perform routine health checks, patch coordination, and configuration reviews
 </li>
 <li>
 Maintain accurate network documentation, including diagrams, configurations, and operational procedures
 </li>
 <li>
 Collaborate with other IT teams (security, infrastructure, and applications) to support integrated service delivery
 </li>
 </ul>
 
 
</div>

Network Specialist

Nestlé

<div>
 Nespresso CRC Quality Specialist
 
 
 
 Position Snapshot
 
 
 
 Location: NBS Cairo, Egypt
 
 
 Company: Nestl&eacute; Business Solutions
 
 
 Full-time/Hybrid mode
 
 
 
 Fluent in English (Level C1)
 
 
 
 
 About Us
 
 
 
 
 Nestl&eacute; Business Solutions (NBS)
 
 is at the heart of the
 
 Nestl&eacute; Group
 
 . We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestl&eacute; to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
 
 
 We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
 
 
 
 If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
 
 
 
 
 At Nestl&eacute; Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.
 
 
 
 
 Position Summary
 
 
 
 We are seeking a
 
 Quality Specialist
 
 who will play a role in enhancing the quality of customer interactions. This position will involve monitoring and evaluating the quality of digitally assisted and human interactions, as well as designing and delivering training programs that improve the skills and competencies of our team members.
 
 
 
 A Day in the Life of...
 
 
 
 
 Quality Assurance:
 
 
 
 <ul>
 <li>
 Monitor and evaluate the quality of customer interactions across digital and human-assisted channels to ensure compliance and enhance customer advocacy.
 </li>
 <li>
 Translate brand purpose and tone of voice into observable behaviors for Customer Service Specialists.
 </li>
 <li>
 Conduct quality monitoring and evaluations, providing constructive feedback to foster development.
 </li>
 <li>
 Conduct coaching sessions with the CRC team to deliver feedback and coaching on their monitored transactions.
 </li>
 <li>
 Lead quality calibration sessions with Team Leaders and external partners to ensure consistent evaluation standards.
 </li>
 <li>
 Analyze customer inquiries to identify opportunities for improvement and propose actionable plans.
 </li>
 <li>
 Compile and distribute quality assurance reports for all interaction types.
 </li>
 <li>
 Conduct individual and collective quality sessions to supports the CRC team in understanding the scope and quality tools.
 
 
 </li>
 </ul>
 
 What Will Make You Successful
 
 
 
 <ul>
 <li>
 University degree or equivalent in commercial or business studies is required
 </li>
 <li>
 Experience as a Customer Service Quality Assurance or similar role (mandatory)
 </li>
 <li>
 Certifications in Quality tools and methodologies (Six Sigma, Lean, PDCA, etc) is an asset
 </li>
 <li>
 Premium brands expertise is an Asset
 </li>
 <li>
 Analytics skills &amp; clear communication skills (including telephone, written label)
 </li>
 <li>
 Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)
 </li>
 <li>
 Fluent in English (Level C1)
 </li>
 <li>
 Strong work ethic and respectfulness required
 </li>
 <li>
 Labor legislation knowledge is required
 </li>
 </ul>
</div>

CRC Quality Specialist

Explore 400+ It specialist in Cairo this May. Find roles across top companies and apply now to boost your career.

400 it specialist jobs In Cairo

IT Specialist

IT Specialist

Senior System Engineer

Senior System Administrator

Graphic Design Specialist

Network Specialist

CRC Quality Specialist