customer service specialist Jobs in Cairo

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Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code:
 
 202646082-056
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

RATP Dev Mobility Cairo

<div>
 The role is to ensure proper computer operations so that end users can accomplish their daily tasks.This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 <ul>
 <li>
 Resolve assigned customer technical issues (diagnosis, intervention, alert)
 </li>
 <li>
 Escalate as required, within a proper time frame
 </li>
 <li>
 Meet SLA&rsquo;s
 </li>
 <li>
 Communicate to customers clearly, effectively and professionally
 </li>
 <li>
 Participate in On-Call/After Hours Rotation
 </li>
 <li>
 Manage materials resources
 </li>
 <li>
 Other duties and responsibilities might be assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Microsoft Office Programs
 </li>
 <li>
 Microsoft Desktop Operating Systems
 </li>
 <li>
 Windows Server Administration
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Computer Networking, including switches, routers and wireless access points
 </li>
 <li>
 Knowledge of print drivers, print servers and multi-function printer maintenance
 </li>
 <li>
 Ability to communicate problems with supervisors as they become known.
 </li>
 <li>
 Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
 </li>
 <li>
 Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
 </li>
 <li>
 Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience as an IT Technician
 </li>
 <li>
 Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
 </li>
 <li>
 Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
 </li>
 <li>
 SLA management
 </li>
 <li>
 Managing and supporting computers, applications and accessories.
 </li>
 <li>
 Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
 
 
 </li>
 </ul>
 DESIRED BEHAVIORS
 
 
 <ul>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Ability to manage conflict situations,
 </li>
 <li>
 Reactivity, rigor, go-ahead.
 </li>
 <li>
 Relationship: communication, Teamwork.
 </li>
 </ul>
</div>

RAPP

<div>
 RAPP Dubai is looking for a Social Media Specialist to join our award-winning Account Leadership team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is looking for a
 
 Social Media Specialist
 
 to manage and grow clients&rsquo; social media presence. The role requires strong content creation sense, platform understanding, and the ability to work closely with account, creative, and strategy teams in a fast-paced agency environment.
 
 
 This role requires
 
 bilingual communication skills
 
 
 ,
 
 with the ability to engage confidently in both Arabic and English.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Develop monthly content calendars aligned with campaign objectives.
 </li>
 <li>
 Write clear, engaging captions and TOVs adapted to each platform.
 </li>
 <li>
 Coordinate with creative teams on visuals and videos.
 </li>
 <li>
 Manage day-to-day social media content across platforms.
 </li>
 <li>
 Monitor and respond to comments, messages, and community engagement.
 </li>
 <li>
 Track performance and prepare reports with insights and recommendations.
 </li>
 <li>
 Stay updated on local social trends, formats, and platform updates.
 </li>
 <li>
 Support campaign launches and real-time activations.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
 <li>
 1&ndash;2 years of experience in social media management (agency experience preferred).
 </li>
 <li>
 Strong understanding of social platforms and content formats.
 </li>
 <li>
 Good copywriting skills in English &amp; Arabic.
 </li>
 <li>
 Basic understanding of social media analytics and KPIs.
 </li>
 <li>
 Familiarity with reporting tools and native platform insights.
 </li>
 <li>
 Organized, proactive, and able to manage multiple accounts.
 </li>
 <li>
 Comfortable working independently under deadlines.
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Social Media Specialist

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.
 </li>
 <li>
 Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
 </li>
 <li>
 Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
 </li>
 <li>
 Manage integrations between ServiceNow and external systems to support seamless operations.
 </li>
 <li>
 Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.
 </li>
 <li>
 Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
 </li>
 <li>
 Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.
 </li>
 <li>
 Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
 </li>
 <li>
 Experience in scripting, workflow design, and platform customization.
 </li>
 <li>
 Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
 </li>
 <li>
 Excellent communication, stakeholder management, and problem-solving skills.
 </li>
 <li>
 Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

ServiceNow Senior Technical Consultant

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Reports To:
 
 HR Operations Specialist (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 Administration
 
 
 
 Location:
 
 Market &ndash; Location and functional agnostic collaboration support where required
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations Specialist and Business Unit leadership.
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Provide structured administrative support to BU Head, Line Managers, and Factory Team
 </li>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise Purchase Orders (POs), process payment requests, and maintain tracking logs (including Capex where applicable)
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Manage incoming and outgoing correspondence
 </li>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 </ul>
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 D. Travel, Meetings &amp; Time Management
 
 
 <ul>
 <li>
 Manage calendars and schedules for Line Managers where applicable
 </li>
 <li>
 Coordinate internal and external meetings; prepare rooms and documentation
 </li>
 <li>
 Record and distribute meeting minutes when required
 </li>
 <li>
 Arrange travel logistics including visas, flights, accommodation, and insurance
 </li>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
 
 
</div>

Administrative Assistant

flynas

<div>
 
 
 About the Role
 
 
 
 We are seeking a highly skilled and certified
 
 Oracle Fusion Cloud &amp; EBS ERP Implementation Specialist
 
 with extensive experience in end-to-end ERP implementations, system integration, data migration, and client support. The ideal candidate will have deep expertise across HCM, SCM, and Financial modules, along with strong technical proficiency in Oracle Integration Cloud and reporting tools.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and deliver
 
 full-cycle ERP implementations
 
 , upgrades, and support projects.
 </li>
 <li>
 Act as the
 
 primary liaison
 
 between business stakeholders, IT teams, and implementation partners.
 </li>
 <li>
 Configure and support
 
 Oracle Fusion Cloud
 
 modules: HCM (Core HR, Payroll, Recruitment, Absence, Performance), SCM (Inventory, Procurement, Order Management, EAM), and Financials (GL, AP, AR).
 </li>
 <li>
 Design, develop, and optimize
 
 integrations
 
 using Oracle Integration Cloud (OIC), SOA Suite, and middleware tools.
 </li>
 <li>
 Build and customize
 
 reports and dashboards
 
 using OTBI, BI Publisher (BIP), FRS, and FDI.
 </li>
 <li>
 Manage
 
 data migration, cleansing, and reconciliation
 
 strategies using FBDI, HDL, and ETL tools.
 </li>
 <li>
 Ensure system security, performance optimization, and
 
 data governance compliance
 
 .
 </li>
 <li>
 Provide
 
 user training, technical documentation
 
 , and ongoing support to maximize system adoption.
 </li>
 <li>
 Collaborate in
 
 Agile environments
 
 , participating in sprint planning, daily stand-ups, and iterative delivery.
 </li>
 </ul>
 
 
 Required Skills &amp; Expertise
 
 
 <ul>
 <li>
 
 12+ years
 
 of experience in Oracle ERP implementation and support.
 </li>
 <li>
 Certified in
 
 Oracle Fusion HCM Cloud
 
 and
 
 Oracle E-Business Suite HRMS R12
 
 .
 </li>
 <li>
 Proficient in Oracle SaaS modules, OTBI, BI Publisher, FRS, BICC, FDI, and Oracle Database.
 </li>
 <li>
 Strong technical skills:
 
 PL/SQL, Java, SQL, Webservices (SOAP, REST API)
 
 , VBCS, PCS.
 </li>
 <li>
 Proven track record in
 
 data migration, integration development
 
 , and
 
 customization
 
 .
 </li>
 <li>
 Hands-on experience with
 
 Agile methodology
 
 .
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in
 
 Computer Science
 
 (or related field).
 </li>
 <li>
 Bachelor&rsquo;s Degree in
 
 Information Technology
 
 (or related field).
 </li>
 <li>
 Relevant
 
 Oracle certifications
 
 (Fusion HCM Cloud, EBS HRMS R12, Oracle SQL).
 </li>
 </ul>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Multi-sector ERP project exposure (Government, Oil &amp; Gas, Hospitality, Finance).
 </li>
 <li>
 International project delivery experience.
 </li>
 <li>
 Mentoring and coaching junior team members.
 </li>
 </ul>
 
 
</div>

Senior Oracle Manager

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 To lead the end-to-end experience, satisfaction, and retention of Breadfast&rsquo;s Delivery Associates (DAs), ensuring their engagement and loyalty through lifecycle optimization, communication, recognition, and partnerships, ensuring a motivated and loyal delivery workforce.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 
 Delivery Associate Experience:
 
 </li>
 <li>
 Design and continuously improve the end-to-end Delivery Associate (DA) experience &mdash; from activation to long-term retention and offboarding.
 </li>
 <li>
 Identify critical pain points in the DA lifecycle and implement solutions to enhance satisfaction and reduce early churn.
 </li>
 <li>
 Develop activation strategies to reduce no-shows and improve engagement.
 </li>
 <li>
 
 Experience &amp; Satisfaction Improvement:
 
 </li>
 <li>
 Conduct regular surveys, interviews, and feedback sessions to gather DA insights and identify areas of improvement.
 </li>
 <li>
 Analyze satisfaction metrics (e.g., CSAT/DSAT) and exit feedback to inform experience design.
 </li>
 <li>
 Lead root cause analysis (RCA) efforts to uncover reasons behind churn and disengagement or attrition.
 </li>
 <li>
 
 Engagement &amp; Communication:
 
 </li>
 <li>
 Build and execute lifecycle communication campaigns (SMS, in-app notifications, WhatsApp) to support DA education, engagement, and awareness.
 </li>
 <li>
 Ensure timely, targeted messaging across different stages of the DA journey.
 </li>
 <li>
 Collaborate with the DA Partnerships Specialist on internal communications related to programs, initiatives, and process changes.
 </li>
 <li>
 
 Retention &amp; Loyalty Initiatives:
 
 </li>
 <li>
 Design and manage DA loyalty and retention programs focused on reward, recognition, and performance consistency.
 </li>
 <li>
 Develop bonus structures and incentive programs that are linked to tenure, delivery quality, and other performance metrics.
 </li>
 <li>
 Set and monitor program timelines, eligibility criteria, and fairness mechanisms.
 </li>
 <li>
 
 Partnerships:
 
 </li>
 <li>
 Lead the development of external partnerships (e.g., discounts, services, vouchers) to enhance DA satisfaction and support retention.
 </li>
 <li>
 Identify and secure beneficial deals (e.g., transportation, telecom, healthcare) that directly improve the DA experience.
 </li>
 <li>
 Oversee the DA Partnerships Specialist, who will be responsible for partnership sourcing, execution, and benefit rollout.
 </li>
 <li>
 
 Inventory &amp; Operational Oversight:
 
 </li>
 <li>
 Oversee DA inventory custody (e.g., pouches, uniforms, helmets), ensuring accountability and adherence to policies.
 </li>
 <li>
 Create and enforce tracking mechanisms for issued items, minimizing loss and misuse.
 </li>
 <li>
 Work closely with field teams to streamline inventory distribution and retrieval processes.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 </li>
 <li>
 Act as the key liaison between the Supply team and other functions (e.g., Operations, Customer Experience, Product) to align initiatives.
 </li>
 <li>
 Advocate for DA needs in product and process improvements.
 </li>
 <li>
 Contribute to cross-departmental projects related to DA growth and efficiency.
 </li>
 <li>
 
 Team Leadership:
 
 </li>
 <li>
 Directly manage the Delivery Associate Experience and Retention Senior Specialist, Delivery Associate Experience and Retention Specialist, and Delivery Associate Partnerships Specialist providing guidance, structure, and performance feedback.
 </li>
 <li>
 Support the development and growth of team members through coaching and clear expectation setting.
 </li>
 <li>
 Promote a culture of ownership, accountability, and collaboration within the DA Experience vertical.
 </li>
 </ul>
 <li>
 </li>
 
 
 Required Education, Knowledge, and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, or related field.
 </li>
 <li>
 5+ years in partner engagement, workforce retention, or operations &mdash; preferably in logistics or last-mile delivery.
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 <li>
 Analytical and problem-solving ability, especially in root cause analysis
 </li>
 <li>
 Creative thinking around incentive and loyalty programs
 </li>
 <li>
 Project management with a focus on execution and timelines
 </li>
 <li>
 People management and team development
 </li>
 <li>
 Cross-functional collaboration and negotiation (especially with external partners)
 </li>
 </ul>
</div>

Delivery Associate Experience & Retention Lead

Explore 302+ It specialist in Cairo this March. Find roles across top companies and apply now to boost your career.

302 it specialist jobs In Cairo

IT Specialist

IT Specialist

Social Media Specialist

ServiceNow Senior Technical Consultant

Administrative Assistant

Senior Oracle Manager

Delivery Associate Experience & Retention Lead