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associate manager incident management

Invenio

<div>
 <p>
  <strong>
   Associate Manager Incident Management
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SAP Skills
  </strong>
 </p>
 <ul>
  <li>
   6 to 8 years of Incident Management experience
  </li>
  <li>
   Resolve the L1 level query.
  </li>
  <li>
   Password reset and another log in issue.
  </li>
  <li>
   To Understand Change Management Process
  </li>
  <li>
   Overall, Knowledge on SAP
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Incident management &ndash; Manage end to end Incident process.
  </li>
  <li>
   Problem management - Manage end to end Problem process.
  </li>
  <li>
   Change and Release mgmt. Manage end to end Change and Release process.
  </li>
  <li>
   Track the SLA and proactivity take action to prevent the breach of SLA.
  </li>
  <li>
   Drive the major incident Process and manage the end-to-end communication.
  </li>
  <li>
   Manage the capacity and availability management.
  </li>
  <li>
   Prepare the daily and weekly and monthly governance report.
  </li>
  <li>
   Assisted in streamlining Change Management process to ensure First time right and delivery of changes as per timelines agreed in the SLA by creating insightful reports and dashboards.
  </li>
  <li>
   Preparing important reports on Critical KPI&rsquo;s related to Incident and Change management as per service level agreement.
  </li>
  <li>
   Responsible for preparing and sending communication to all stakeholders in case of Major incidents/escalations.
  </li>
  <li>
   Responsible for managing internal and external quality audit.
  </li>
  <li>
   Should have knowledge on ISO 20K and CMMI standards.
  </li>
  <li>
   SAP Experience will be an added advantage
  </li>
 </ul>
</div>


Associate Manager Incident Management

Parsons Oman

<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.</p> Job Description <p>Parsons is looking for an amazingly talented Senior Health & Safety Coordinator to join our team! In this role you will get to</p> <p>responsible for overseeing and implementing safety protocols, ensuring compliance with regulations, and promoting a culture of safety within the organization.</p> Specific Responsibilities <ul> <li>Advises and assists the project manager, program manager, and/or other project personnel in conforming to Parsons' Environmental, Safety, Health, and Risk Program (ESHARP) management system and Parsons' policies and procedures.</li> <li>Audits the project or program and its worksites against corporate standards.</li> <li>Inspects worksites to detect hazards and provides expertise to project or program personnel to eliminate/control the SH&E risks associated with exposure to the hazards.</li> <li>Creates and submits written audit and inspection reports.</li> <li>Implements Parsons' occupational injury and incident reporting and management processes.</li> <li>Initiates and conducts thorough incident investigations and root cause analyses using defensible protocols.</li> <li>Works collaboratively with the project or program manager, craft workers, and other project or program personnel to identify effective corrective actions.</li> <li>Creates and submits comprehensive investigation reports and lessons learned.</li> <li>Performs trends analyses on audit findings, inspection findings, and incident reports; creates and submits regular analysis reports.</li> <li>Represents Parsons during external regulatory or loss control inspections of project worksites.</li> <li>Represents the SH&E manager or director on project or program worksites.</li> <li>Seeks active and personal participation from the project or program manager, craft workers, and other project or program personnel to identify SH&E improvements and to implement the improvements.</li> <li>Assists with risk assessments for upcoming work and provides SH&E subject matter expertise to work planning processes.</li> <li>Assists the project or program manager with new hire orientation.</li> <li>Performs regulatory and best practice SH&E training.</li> <li>Creates and maintains SH&E training records.</li> <li>Participates in routine safe work briefings.</li> </ul> <ul> <li>Performs other responsibilities associated with this position as may be appropriate.</li> </ul> Skills and Competencies <ul> <li>Advanced knowledge of Federal and State health and safety regulations and reporting procedures</li> <li>Advanced knowledge of safety-related national consensus standards (e.g., ANSI, NFPA)</li> <li>Exceptional interpersonal, oral, and written communication skills</li> </ul> Education and Typical Experience <ul> <li>Bachelor's Degree in Occupational Safety and Health or related field (or equivalent experience)</li> <li>5+ years of related work experience in the field of Health and Safety</li> </ul> Licenses and Certifications <ul> <li>Associate Safety Professional (ASP) or Graduate Safety Practitioner (GSP) or Occupational Hygiene and Safety Technician (OHST) or Construction Health and Safety Technician preferred</li> </ul> <p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.</p> <p>We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!</p> <p>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to </p>

Senior Health & Safety Coordinator

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented c Senior Health &amp; Safety Coordinator (Saudi National) to join our team! In this role you will get to</p><p>
responsible for overseeing and implementing safety protocols, ensuring compliance with regulations, and promoting a culture of safety within the organization.</p><p></p><p>
Specific Responsibilities</p><ul><li><p>
Advises and assists the project manager, program manager, and/or other project personnel in conforming to Parsons&rsquo; Environmental, Safety, Health, and Risk Program (ESHARP) management system and Parsons&rsquo; policies and procedures.</p></li><li><p>
Audits the project or program and its worksites against corporate standards.</p></li><li><p>
Inspects worksites to detect hazards and provides expertise to project or program personnel to eliminate/control the SH&amp;E risks associated with exposure to the hazards.</p></li><li><p>
Creates and submits written audit and inspection reports.</p></li><li><p>
Implements Parsons&rsquo; occupational injury and incident reporting and management processes.</p></li><li><p>
Initiates and conducts thorough incident investigations and root cause analyses using defensible protocols.</p></li><li><p>
Works collaboratively with the project or program manager, craft workers, and other project or program personnel to identify effective corrective actions.</p></li><li><p>
Creates and submits comprehensive investigation reports and lessons learned.</p></li><li><p>
Performs trends analyses on audit findings, inspection findings, and incident reports; creates and submits regular analysis reports.</p></li><li><p>
Represents Parsons during external regulatory or loss control inspections of project worksites.</p></li><li><p>
Represents the SH&amp;E manager or director on project or program worksites.</p></li><li><p>
Seeks active and personal participation from the project or program manager, craft workers, and other project or program personnel to identify SH&amp;E improvements and to implement the improvements.</p></li><li><p>
Assists with risk assessments for upcoming work and provides SH&amp;E subject matter expertise to work planning processes.</p></li><li><p>
Assists the project or program manager with new hire orientation.</p></li><li><p>
Performs regulatory and best practice SH&amp;E training.</p></li><li><p>
Creates and maintains SH&amp;E training records.</p></li><li><p>
Participates in routine safe work briefings.</p></li></ul><ul><li><p>
Performs other responsibilities associated with this position as may be appropriate.</p></li></ul><p><b><br>
Skills and Competencies</b></p><ul><li><p>
Advanced knowledge of Federal and State health and safety regulations and reporting procedures</p></li><li><p>
Advanced knowledge of safety-related national consensus standards (e.g., ANSI, NFPA)</p></li><li><p>
Exceptional interpersonal, oral, and written communication skills</p></li></ul><p><b><br>
Education and Typical Experience</b></p><ul><li><p>
Bachelor's Degree in Occupational Safety and Health or related field (or equivalent experience)</p></li><li><p>
5+ years of related work experience in the field of Health and Safety</p></li></ul><p><b><br>
Licenses and Certifications</b></p><ul><li><p>
Associate Safety Professional (ASP) or Graduate Safety Practitioner (GSP) or Occupational Hygiene and Safety Technician (OHST) or Construction Health and Safety Technician preferred</p></li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Health & Safety Coordinator (Saudi National)

EMKAN | إمكان

<div>
 <p>
  Job Brief:
 </p>
 <p>
  The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities:
 </p>
 <ul>
  <li>
   Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
  </li>
  <li>
   Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
  </li>
  <li>
   Serve as the primary escalation point for application issues affecting end-users and business continuity.
  </li>
  <li>
   Define, monitor, and report on SLAs, KPIs, and service performance metrics.
  </li>
  <li>
   Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
  </li>
  <li>
   Maintain a knowledge base for common application issues and resolutions.
  </li>
  <li>
   Implement and maintain application performance monitoring tools.
  </li>
  <li>
   Proactively identify and resolve performance bottlenecks.
  </li>
  <li>
   Ensure security, data integrity, and compliance of supported applications.
  </li>
  <li>
   Lead, mentor, and develop a team of application support specialists and analysts.
  </li>
  <li>
   Allocate resources effectively to meet business needs and shift coverage.
  </li>
  <li>
   Promote a culture of customer service, accountability, and continuous improvement.
  </li>
  <li>
   Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
  </li>
  <li>
   Participate in audits, business continuity planning, and disaster recovery testing.
  </li>
  <li>
   Maintain logs, reports, and documentation as per IT governance requirements.
  </li>
  <li>
   Collaborate with cross-functional teams, including development, operations, and security teams.
  </li>
  <li>
   Act as a bridge between technical teams and management to ensure effective communication.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualification and Experience:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
  </li>
  <li>
   6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
  </li>
  <li>
   Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
  </li>
  <li>
   Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
  </li>
  <li>
   Deep understanding of banking applications environment is a must.
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Associate Manager

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
23-Oct-2025</p></div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

Qiddiya | القدية

<div>
 Qiddiya Investment Company is on the lookout for a dedicated Manager - CCU Shift Manager to oversee the Control and Command Unit operations within our dynamic environment. This position is critical for ensuring that all operational protocols are executed efficiently and effectively during assigned shifts, focusing on safety, communication, and operational excellence.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and supervise the Control and Command Unit (CCU) operations during assigned shifts, ensuring effective communication and coordination among all teams
  </li>
  <li>
   Monitor real-time operations and incident responses, ensuring that operational activities are executed in accordance with safety protocols and standards
  </li>
  <li>
   Lead and direct shift personnel, fostering a team-oriented environment that encourages collaboration and continuous improvement
  </li>
  <li>
   Coordinate communication with external and internal stakeholders, ensuring that all relevant information is efficiently shared and that operations run smoothly
  </li>
  <li>
   Implement and enforce operational procedures, policies, and best practices to optimize performance and maintain compliance with regulatory standards
  </li>
  <li>
   Conduct risk assessments and develop contingency plans to mitigate operational disruptions and emergencies
  </li>
  <li>
   Maintain accurate and up-to-date records of all operations and incidents, generating reports for management review as needed
  </li>
  <li>
   Provide guidance, training, and mentorship to shift staff, promoting their professional development and enhancing team performance
  </li>
  <li>
   Manage incident investigations and root cause analyses to identify improvement opportunities and implement corrective actions
  </li>
  <li>
   Stay current with industry regulations and best practices, integrating relevant updates into CCU operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Operations Management, or a related field
  </li>
  <li>
   5+ years of experience in operations management, preferably in a control or command environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Offering a comprehensive compensation and benefits package.
</div>


Manager - CCU Shift Management

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is on the lookout for a dedicated Manager - CCU Shift Manager to oversee the Control and Command Unit operations within our dynamic environment. This position is critical for ensuring that all operational protocols are executed efficiently and effectively during assigned shifts, focusing on safety, communication, and operational excellence.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Manage and supervise the Control and Command Unit (CCU) operations during assigned shifts, ensuring effective communication and coordination among all teams.</li>
<li>Monitor real-time operations and incident responses, ensuring that operational activities are executed in accordance with safety protocols and standards.</li>
<li>Lead and direct shift personnel, fostering a team-oriented environment that encourages collaboration and continuous improvement.</li>
<li>Coordinate communication with external and internal stakeholders, ensuring that all relevant information is efficiently shared and that operations run smoothly.</li>
<li>Implement and enforce operational procedures, policies, and best practices to optimize performance and maintain compliance with regulatory standards.</li>
<li>Conduct risk assessments and develop contingency plans to mitigate operational disruptions and emergencies.</li>
<li>Maintain accurate and up-to-date records of all operations and incidents, generating reports for management review as needed.</li>
<li>Provide guidance, training, and mentorship to shift staff, promoting their professional development and enhancing team performance.</li>
<li>Manage incident investigations and root cause analyses to identify improvement opportunities and implement corrective actions.</li>
<li>Stay current with industry regulations and best practices, integrating relevant updates into CCU operations.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in operations management, preferably in a control or command environment</li>
</ul><p><b>
Benefits</b></p><p>
Offering a comprehensive compensation and benefits package.</p></div>

Explore 2096+ Associate manager incident management in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

2096 associate manager incident management jobs IN Riyadh Saudi Arabia

Associate Manager Incident Management

Senior Health & Safety Coordinator

Senior Health & Safety Coordinator (Saudi National)

Application Support Associate Manager

Associate Lead - Service Management (SM4)

Manager - CCU Shift Management

Manager - CCU Shift Management