associate manager marketplace operations

Majid Al Futtaim

<div>
 
 Job Title
 
 
 
 Associate Manager - Marketplace Operations | Majid Al Futtaim Retail | Cairo
 
 
 
 Role Purpose
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.
 
 
 
 Key Responsibilties
 
 
 
 Marketplace Listing Responsibilities
 
 
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 Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
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 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
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 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
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 Cross-Functional Collaboration; Collaborate closely with other teams, such as Account managers, Operations, and Customer
 
 
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 Service, to align seller experience updates with overall business objectives.
 
 
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders. Enforce adherence to intellectual property rights, product safety standards, and
 
 
 
 Other Legal Requirements Governing Product Listings.
 
 
 
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 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process
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 Contributes to root cause analysis in escalation management
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 Creates/updates/define and follows SOP/flow of processes
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 Identifies process improvement opportunities (enhancements and pain points) at process/ function level
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 Demonstrates the ability to handle improvement projects
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 Executes standard, small scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements
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 Arrives at new solutions, i.e., tools, processes, etc. (UAT/ collaboration with teams to execute the new process flow)
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 Conducts regular audits of activities related to functional area and educates the team on quality errors
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 Owns goals and targets for specialized functions
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 Tracks and reports progress on key metrics specific to functional area
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 Executes process-wide priority projects to improve operations performance in association with the operations leaders
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 Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders
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 Pilots solutions with internal support functions
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 Manages escalation on routine/predefined tasks
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 Communicate clearly to Project Lead on questions/Inquires and issues of the process
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 Setting a very high bar of performance on projects deliverables, including productivity, SLA and Quality.
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 Drives continuous improvement and contribute to error correction process by documenting any issues /action planning in functional area and own specific action or change
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 Collaborate with Inter-teams as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of program shows continuous improvement
 
 
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 Minimum Qualifications/education
 
 
 
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 Bachelor&rsquo;s degree in Engendering, Marketing, Information technology, Computer science, Business administration)
 
 
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 </ul>
 
 Minimum Experience
 
 
 
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 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
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 Preferably 2+ years in the retail/e-Commerce business or closely related industry
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 </ul>
</div>

Associate Manager - Marketplace Operations

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
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 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
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 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
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 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
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 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
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 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
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 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
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 WHAT WE OFFER
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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 </ul>
 
 
</div>

Associate - Seller Support

Maa Althahab

<div>
 
 Who We Are
 
 
 
 Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.
 
 
 
 Objective Of The Role
 
 
 
 To support the growth of the e-commerce business by ensuring effective execution of campaigns, optimizing marketplace performance, and contributing to achieving sales targets across GCC markets.
 
 
 
 Key Responsibilities
 
 
 
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 Manage and execute marketing activities across major e-commerce platforms such as Noon ,Trendyol and Amazon, ensuring brand consistency and optimal visibility.
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 Plan and execute promotional campaigns including discounts, product launches, and seasonal offers in coordination with platform requirements.
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 Support website-related marketing activities including banners, landing pages, and email campaigns.
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 Collaborate closely with design and digital teams to create and optimize creative assets for campaigns and marketplaces.
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 Monitor campaign performance and prepare regular performance reports for the E-Commerce Manager, including insights and recommendations.
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 Track competitor activities on marketplaces and identify opportunities to strengthen market positioning.
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 Monitor sales performance and identify opportunities to increase revenue across platforms.
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 Coordinate with the sales and operations teams to ensure sufficient stock availability and avoid out-of-stock situations, especially for high-performing SKUs.
 
 
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 Required Qualifications &amp; Skills
 
 
 
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 Previous experience in e-commerce operations, preferably within marketplaces such as Amazon, Noon, or Shopify.
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 Strong understanding of online promotions, digital campaigns, and marketplace mechanics.
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 Analytical mindset with the ability to interpret performance data and translate insights into actions.
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 Strong organizational and communication skills.
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 Ability to work in a fast-paced, target-driven environment.
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 Experience in FMCG, beauty, or retail sectors is a plus.
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 </ul>
</div>

E-Commerce Specialist (GCC Markets)

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
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 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
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 Achieve monthly (Targets renewal and acquisition with consistency)
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 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
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 Increase our market share by selling our products to new customers
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 Manage and arrange meetings with clients for acquisition, renewals, upgrade
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 Increase our client satisfaction by performing account management services with them
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 Regularly update reporting dashboard to reflect all sales activities
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 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
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 Collect market insights and keep up to date with laws and local development news
 
 
 
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 Requirements
 
 
 
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 Bachelor's degree in marketing, sales, business, or a related field.
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 Strong written and spoken English communication skills.
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 Eager to learn, highly motivated, and committed to achieving targets.
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 Comfortable making calls and reaching out to potential clients (training will be provided).
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 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
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 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
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 Strong interpersonal, negotiation, time management, and presentation skills.
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 Curious and proactive in generating leads and building relationships.
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 Positive, flexible, presentable, and a team player.
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 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 #Egyptdubizzle
</div>

Sales Account Associate - Property

Amazon

<div>
 
 Description
 
 
 
 Do you thrive in fast paced and highly ambiguous environments that challenge your analytical abilities and creativity? Want to be part of an ever growing third-party sellers in Egypt marketplace team? We are seeking a Category Growth Manager to shape the future of our 3rd party marketplace.
 
 
 This role offers the unique opportunity to own a sizable portion of a category P&amp;L while also driving large scale, high visibility projects across different Amazon teams. The successful candidate will be a strong project manager with deep analytical abilities, and will ideally over-index in ownership, bias for action, deep dive, invent and simplify, and deliver results leadership competencies. The ideal candidate will be a self-starter and possess a passion for retail, a high level of flexibility ability to prioritize.
 
 
 
 Responsibilities
 
 
 
 The breadth and depth of experience gained in the Category Growth Manger role will equip a candidate to rotate into other roles across Amazon on their path to become among Amazon future leaders. The role will have several key responsibilities within the 3rd party Marketplace side of the business, including:
 
 
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 Category strategy and ownership: Work closely with Category Leadership and account managers on planning and business strategy, drive best-in-class customer experience and maximize Selling partners selection and sales growth through timely analysis and initiatives .
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 Maintain category's on-going reviews: own category's weekly/monthly/quarterly reviews via establishing a tracking mechanisms to enable team track their progress while recommend best track of action to grow/recover
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 Define category's growth opportunities: Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the sellers toward a growth plan; deploying detailed deep dives and data analysis
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 Seller management: Identify and lead Selling partners partnerships, manage large Sellers and enhance overall Seller experience with better self-service and reporting resources.
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 Technical project management: Automate and scale the category level growth via new selection, product listing quality and instock opportunities. Partner with other teams to drive automation and scalability across the organization.
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 Category/3P project management: Work within the marketplace org to establish and execute a 3P level projects/programs.
 
 
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 Key job responsibilities
 
 
 
 The Successful Category Growth Manager Must Be Able To
 
 
 
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 Act as the &lsquo;business owner&rsquo; for his/her categories, possessing a complete understanding of internal and external variables that impact our business (this entails owning forecasting, monitoring, understanding and reporting on the category, along with responsibility for driving strategic projects to achieve business objectives)
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 Maximize Amazon&rsquo;s long-term business profitability
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 Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to deliver site features that provide Amazon customers with an unparalleled shopping experience
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 Create business plans and initiatives for new opportunities and develop and execute project plans for the launch of new features
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 Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines for high visibility projects
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 Conduct financial analysis of business opportunities to meet and exceed revenues targets
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
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 Knowledge of SQL and Excel
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 Experience in problem solving and data analytics
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 Bachelor&rsquo;s degree in Business Administration, Science, Technology, Engineering, Mathematics, Finance, or related field
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 5+ years of professional experience influencing internal and external stakeholders in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting
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 A strong background in product management, vendor/partner management, management consulting, or finance is required with related business experience.
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 Demonstrated ability to interpret large amounts of data and make sound business judgments and recommendations
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 Superior verbal and written communication skills.
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 Ability to write succinct and compelling written business proposals and recommendations for senior audiences
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 Proven track record collaborating successfully with internal and external partners
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 Ability to thrive in a fast-paced environment and to deal with ambiguous problems
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 Ability to think both strategically and tactically with strong attention to detail
 
 
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 Preferred Qualifications
 
 
 
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 Experience in e-commerce
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 Knowledge of statistics or other analytical techniques
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 MBA or related Master's preferred
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 Proficiency in data analysis tools and programming languages such as SQL, Excel, Python, R, or similar
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 Experience with data visualization tools (e.g., Tableau, Power BI) and reporting
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 Ability to manage and analyze large datasets, identify trends, and present insights
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 Proven ability to communicate complex data findings in a clear and actionable way
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3130411
</div>

Associate Manager - Quality and Hygiene- Private Label

elmenus

<div>
 
 Job Description
 
 
 
 Senior Product Analyst
 
 
 Contract: Full-time, permanent
 
 
 Location: Remote / Flexible
 
 
 
 Role Overview
 
 
 
 As a Senior Product Analyst, you&rsquo;ll partner closely with our Tech, Growth, Commercial, and Business Operations teams to uncover insights that improve conversion, retention, and customer satisfaction. You&rsquo;ll own the end-to-end analytics lifecycle from defining success metrics and ensuring accurate instrumentation to delivering actionable insights that drive product performance.
 
 
 This role blends analytical depth with business intuition. You&rsquo;ll be a key player in translating raw data into meaningful decisions that enhance customer experience and drive growth.
 
 
 
 Key Responsibilities
 
 
 
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 Own end-to-end analysis of the user funnel to uncover drop-offs, quantify business impact, and identify actionable opportunities for improvement.
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 Partner with Tech to validate event tracking, ensure data accuracy, and strengthen instrumentation.
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 Define, monitor, and explain key performance metrics (conversion rate, retention, reorder rate, refund cycle time).
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 Correlate operational issues (delivery delays, promo or payment errors) with customer satisfaction trends.
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 Extract and quantify customer pain-points from reviews and support data to guide CX initiatives.
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 Design and evaluate experiments in collaboration with Growth, Commercial, and Operations teams.
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 Build and automate dashboards and recurring performance reports for leadership visibility.
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 Translate complex data into clear, visual, and actionable recommendations that influence decisions.
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 Drive a culture of data-driven decision-making across all business and technical functions.
 
 
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 </ul>
 Job requirements
 
 
 
 Required
 
 
 
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 5+ years of experience in product, growth, or business analytics within digital platforms (delivery, marketplace, or e-commerce).
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 Strong experience with data visualization and BI tools (Tableau, Metabase, or Looker).
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 Expertise in behavioral analytics platforms such as MoEngage, Mixpanel, Heap, Amplitude, or Google Analytics, with the ability to translate event-level data into actionable insights.
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 Demonstrated ability to perform funnel, cohort, and A/B test analysis, and to interpret results in a clear business and CX context.
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 Proficiency in SQL and Python (pandas, matplotlib, seaborn) or equivalent analytical tools.
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 Excellent communication and stakeholder management skills &mdash; able to present complex findings to both technical and non-technical audiences.
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 Good written and verbal communication in English.
 
 
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 </ul>
 
 Preferred
 
 
 
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 Experience collaborating with Tech, Growth, and Operations teams to optimize product performance and customer experience.
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 Working knowledge of event instrumentation and data pipeline concepts (GA4, BigQuery, Amplitude, PostHog).
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 Familiarity with customer experience measurement frameworks (NPS, CSAT, VOC)
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 Understanding of marketplace dynamics, including vendor performance, delivery reliability, and consumer satisfaction drivers.
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 </ul>
</div>

Senior Product Analyst

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