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associate manager startup accounts

Razorpay

<div>
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Building and maintaining relationships with clients and key personnel within their company.
 </li>
 <li>
 Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 </li>
 <li>
 Conducting business reviews to ensure clients are satisfied with their products and services.
 </li>
 <li>
 Attending meetings with clients inside and outside their offices to build better relationships with them.
 </li>
 <li>
 Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 </li>
 <li>
 Liaising with internal departments to ensure client needs are fulfilled effectively.
 </li>
 <li>
 Escalating and resolving areas of concern as raised by clients.
 </li>
 <li>
 Carrying out client satisfaction surveys and reviews.
 </li>
 <li>
 Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Qualifications:
 
 
 <ul>
 <li>
 Relevant experience in Key Account Management/Sales in the B2B space.
 </li>
 <li>
 Knowledge of best customer service practices.
 </li>
 <li>
 Strong interpersonal skills and an ability to build rapport with customers.
 </li>
 <li>
 Go-getter attitude.
 </li>
 <li>
 Hardworking with a strong work ethic.
 </li>
 </ul>
</div>

Associate Manager, Startup Accounts

<div>
 
 
 About Razorpay:
 
 
 
 Razorpay was founded by Harshil Mathur and Shashank Kumar in 2015. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India. Our mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. We started out as a B2B payments company and today, we process billions of dollars of payments for lakhs of businesses across India. We are the leading payments provider in the country and have been the first to bring to market the most major innovations in the past 6 years. Razorpay enables businesses to accept, process, and disburse payments at scale.
 
 
 Razorpay currently processes multi-billion USD payments on an annualized basis, touching 200Mn+ end customers through top clients like Airtel, Goibibo, Yatra, Ola, Swiggy, Zomato, Cred etc. We architect systems for the scale of not just one segment leader but 1000s put together. With more than a lakh clients, you would have definitely made a payment through Razorpay if you live in India. With the launch of RazorpayX, the company aims to become a leading provider of banking and payout products to businesses covering the gamut of current account, payroll, vendor payouts and many others. Over the past year, the company has disbursed loans worth millions of dollars in loans to thousands of businesses.
 
 
 The company has raised USD $700M+ in funding till date from marquee investors like GIC, Sequoia Capital, Tiger Global, Ribbit Capital, Matrix Partners and many stellar angels.
 
 
 
 Our products:
 
 
 
 The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, and Payroll.
 
 
 
 Payment Gateway:
 
 Razorpay is a full-sized payment solution that allows businesses to accept, process, and disburse payments within its product suite.
 
 
 The platform provides your business with access to payments via many modes such as credit card, debit card, Netbanking, UPI, and popular wallets. Companies are also able to monitor real-time data performance and insights to make informed business decisions.
 
 
 Read more at these places: https://razorpay.com/payment-gateway/
 
 
 
 RazorpayX:
 
 Razorpay is reimagining how businesses manage money by simplifying business banking with RazorpayX. It operates as a separate business unit with a laser-sharp focus on innovating in the Neo-Business Banking space and is currently in 0 to 1 stage.
 
 
 Read more at these places: https://razorpay.com/blog/what-is-a-neobank/ , and
 
 
 https://razorpay.com/blog/category/business-banking/.
 
 
 
 Razorpay Capital:
 
 Razorpay Capital is a lending platform that allows MSME&rsquo;s to meet their cash flow challenges. Using Razorpay Capital, companies can manage financial challenges of their business through quick settlements and collateral-free loans.
 
 
 Read more at these places: https://razorpay.com/capital/
 
 
 
 
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 
 The Role:
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 Roles and Responsibilities:
 
 
 
 ● Building and maintaining relationships with clients and key personnel within their company.
 
 
 ● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 
 
 ● Conducting business reviews to ensure clients are satisfied with their products and services. ● Attending meetings with clients inside and outside their offices to build better relationships with them.
 
 
 ● Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 
 
 ● Liaising with internal departments to ensure client needs are fulfilled effectively.
 
 
 ● Escalating and resolving areas of concern as raised by clients.
 
 
 ● Carrying out client satisfaction surveys and reviews.
 
 
 ● Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 
 
 
 Mandatory Qualifications:
 
 
 
 ● 3+ years relevant experience in Key Account Management/Sales in B2B space.
 
 
 ● Knowledge of best customer service practices.
 
 
 ● Strong interpersonal skills and an ability to build rapport with customers.
 
 
 ● Go-getter attitude.
 
 
 ● Hardworking with strong work ethics.
 
 
 
</div>

Associate Manager, GTM Startup Accounts

<div>
 <ul>
 <li>
 Need to work along with client team of a specific region.
 </li>
 <li>
 Need to communicate to the client on a regular basis through e-mail and telephone.
 </li>
 <li>
 Weekly/daily calls on a regular basis
 </li>
 <li>
 Flexible to work in any shift &amp; open to putting in extra hours when required
 </li>
 <li>
 Processing of all kind of AP invoices received from the client
 </li>
 <li>
 Experience on Payment processing
 </li>
 <li>
 Knowledge on MS office and reporting
 </li>
 <li>
 T&amp;E process experience &ndash; T&amp;E Policy Audit
 </li>
 <li>
 Month-end responsibilities include ensuring that all invoices are processed by month-end
 </li>
 <li>
 Recognize and escalate urgent/sensitive issues to Manager
 </li>
 <li>
 Ensure SLA target are achieved
 </li>
 <li>
 Vendor Management &amp; Query Resolution
 </li>
 <li>
 Knowledge of MS Word, MS Outlook, MS Access &amp; MS Excel
 </li>
 <li>
 MS Dynamics experience will be an added advantage
 </li>
 <li>
 Prior experience in Accounts Payable 1-3 yrs - Associate
 </li>
 <li>
 Good communication skills both written &amp; oral, as this is client facing role
 </li>
 </ul>
</div>

Senior Executive-Procure to Pay-Invoice Processing-Complex

Lowe's India

<div>
 
 
 About Lowe&rsquo;s &amp; Catalyze
 
 
 
 Lowe&rsquo;s is a Fortune-100 home improvement leader, serving millions of customers across the US . Lowe&rsquo;s India is our global capability centre, building next-gen technology, data and business capabilities that power the enterprise.
 
 
 
 
 
 
 Catalyze
 
 is Lowe&rsquo;s open innovation and venture platform in India , partnering with high-potential startups, VCs, accelerators, and academia to solve real business problems, build differentiated capabilities, and shape the future of retail technology. We run pilots, forge strategic partnerships, and are now also managing an investment pipeline aligned to Lowe&rsquo;s strategic priorities.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Senior Manager &ndash; Innovation &amp; Ventures (Catalyze)
 
 to help scale Catalyze into a globally respected retail innovation and startup partnering platform.
 
 
 This is a
 
 techno-business leadership role
 
 at the intersection of:
 
 <ul>
 <li>
 Retail technology and product innovation
 </li>
 <li>
 Startup partnerships, pilots and venture investments
 </li>
 <li>
 Ecosystem building (VCs, accelerators, academia , corporates)
 </li>
 <li>
 Internal stakeholder management with senior tech and business leaders
 </li>
 </ul>
 
 You will own and drive key parts of the Catalyze charter , from startup sourcing and evaluation, to pilot design and execution, to building the partnerships engine and demand-generation motion for Catalyze.
 
 
 
 
 
 
 What You Will Own &amp; Drive
 
 
 
 
 1. Problem Discovery and Solution Scoping
 
 
 
 
 
 <ul>
 <li>
 Lead consultative workshops with internal stakeholders (business and technology teams) and external partners (startups, VCs, Academia, Accelerators and others) to identify and prioritize critical pain points and innovation opportunities at Lowes
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate with startups to define and document clear problem statements, solution requirements, and integration strategies
 </li>
 </ul>
 
 
 2. Venture pipeline &amp; startup evaluation
 
 
 <ul>
 <li>
 Build and manage a
 
 strong, qualified pipeline
 
 of retail-tech startups across key focus areas (AI/GenAI, e-commerce, supply chain, store tech, prop tech, etc.).
 </li>
 <li>
 Conduct
 
 first-level technology and business due diligence
 
 , product walkthroughs, architecture and integration feasibility, scalability, security posture, and roadmap alignment.
 </li>
 <li>
 Assess
 
 strategic fit and commercial potential
 
 for both partnerships and investments: value proposition, GTM model, traction, business model, and alignment to Lowe&rsquo;s priorities.
 </li>
 <li>
 Prepare
 
 clear, insight-led assessments
 
 and recommendations for internal leadership, including problem-solution mapping, impact hypothesis, and risk/mitigation views.
 </li>
 </ul>
 
 
 3. Pilot scoping, program management &amp; ROI
 
 
 <ul>
 <li>
 Work with internal product, tech, data and business teams to
 
 identify real problems / opportunity areas
 
 that can be addressed via startups.
 </li>
 <li>
 Translate these into
 
 well-scoped pilots / POCs
 
 : objectives, success metrics, timelines, resource needs, and integration points.
 </li>
 <li>
 Run
 
 end-to-end program management
 
 for startup pilots , governance, cadence, issue resolution, risk management, and stakeholder alignment.
 </li>
 <li>
 Build
 
 business cases and ROI stories
 
 for impactful pilots (revenue, efficiency, experience, risk); support scale-up recommendations and hand-offs to owning teams.
 </li>
 </ul>
 
 
 4. Ecosystem partnerships (VCs, accelerators, academia, platforms)
 
 
 <ul>
 <li>
 Build and nurture
 
 strategic relationships
 
 with VCs, CVCs, accelerators, incubators, and academic institutions to access high-quality deal flow and co-innovation opportunities.
 </li>
 <li>
 Create
 
 repeatable partnership models
 
 (e.g., co-innovation programs, themed cohorts, challenge programs, demo days, joint research/PoV development).
 </li>
 <li>
 Work closely with the Catalyze leadership to evaluate
 
 co-investment opportunities
 
 and participate in investment-related workflows with the corporate venture / finance / legal teams.
 </li>
 </ul>
 
 
 5. Internal stakeholder management &amp; influence
 
 
 <ul>
 <li>
 Act as a
 
 trusted partner
 
 to senior leaders across Product, Technology, Data, Operations and Business functions.
 </li>
 <li>
 Shape and communicate
 
 compelling narratives
 
 that link startup solutions to Lowe&rsquo;s strategic priorities and business outcomes.
 </li>
 <li>
 Drive
 
 cross-functional alignment
 
 for pilots and partnerships &ndash; ensuring expectations, roles and responsibilities are clearly defined and governed.
 </li>
 </ul>
 
 
 6. Marketing, events &amp; demand generation for Catalyze
 
 
 <ul>
 <li>
 Partner with marketing / communications teams to
 
 build Catalyze&rsquo;s brand
 
 in the global startup ecosystem.
 </li>
 <li>
 Own and drive
 
 flagship innovation events
 
 (e.g., Innovation Xchange, ecosystem roundtables, themed showcases) end-to-end &ndash; from concept to curation to on-ground execution.
 </li>
 <li>
 Design and run a
 
 demand-generation engine
 
 for Catalyze: open calls, curated outreach, themed scouting, thought-leadership content, and ecosystem engagement.
 </li>
 <li>
 Represent Catalyze and Lowe&rsquo;s at
 
 external events, panels, and forums
 
 , speaking credibly on innovation, retail technology, and startup collaboration.
 </li>
 </ul>
 
 7.
 
 Process Improvement and Program Management
 
 :
 
 <ul>
 <li>
 Drive continuous process improvement for the evaluation, selection, and execution of startups and solutions
 </li>
 <li>
 Implement best practices for managing innovation programs, ensuring efficiency and smooth execution of POCs
 </li>
 <li>
 Oversee reporting and communication to senior management, providing updates on progress, potential risks, and key milestones
 </li>
 </ul>
 
 
 8. Internal Innovation and Thought Leadership:
 
 
 <ul>
 <li>
 Promote a culture of innovation within Lowe's by organizing paper presentations, masterclasses, workshops, hackathons, and other initiatives to engage and inspire employees
 </li>
 <li>
 Collaborate with Lowe&rsquo;s business and technology teams to foster an innovation culture and drive idea generation within the company
 </li>
 </ul>
 
 
 9. Staying Ahead of the Curve:
 
 
 <ul>
 <li>
 Continuously monitor and analyze industry trends, emerging technologies, and competitive landscape to identify new opportunities and inform Lowe's innovation strategy
 </li>
 <li>
 Disseminate knowledge and insights to internal stakeholders through reports, presentations, and workshops
 </li>
 </ul>
 
 10.
 
 Team Management:
 
 
 <ul>
 <li>
 Lead a small team to execute strategic innovation initiatives and manage programs from discovery to implementation
 </li>
 <li>
 Provide guidance and support to team members in their professional development and growth, fostering a culture of collaboration and high performance
 </li>
 <li>
 Effectively delegate tasks, monitor progress, and provide constructive feedback
 </li>
 </ul>
 
 
 
 
 
 
 
 
 11. Communication and Reporting:
 
 
 <ul>
 <li>
 Communicate effectively with leadership, cross-functional teams, and external partners, providing regular updates on progress, challenges, and opportunities
 </li>
 <li>
 Prepare and deliver executive-level presentations and reports, showcasing the impact and value of Catalyze initiatives
 </li>
 </ul>
 
 
 12. Ways of working &amp; team leadership
 
 
 <ul>
 <li>
 Bring
 
 structure, urgency and discipline
 
 to a lean, high-performing team with strong technical depth.
 </li>
 <li>
 Mentor and upskill team members on
 
 business acumen, stakeholder management, communication, and ecosystem engagement
 
 .
 </li>
 <li>
 Help evolve
 
 frameworks, playbooks and operating models
 
 so Catalyze can scale impact without losing agility.
 </li>
 </ul>
 
 
 
 
 
 What You Bring
 
 
 
 
 Must-have experience
 
 
 <ul>
 <li>
 
 10+ years
 
 of total experience, with a strong mix of:
 </li>
 <li>
 Corporate innovation / startup partnerships / corporate venture OR
 </li>
 <li>
 Top-tier consulting / VC / accelerator experience with deep exposure to tech startups OR
 </li>
 <li>
 Product / business roles in high-growth B2B technology startups (bonus if in retail / commerce / SaaS / data/AI).
 </li>
 <li>
 Proven track record of
 
 evaluating technology products and startups
 
 for fit, feasibility, and business impact.
 </li>
 <li>
 Hands-on experience in
 
 designing and running pilots / POCs
 
 , from scoping to execution to impact measurement.
 </li>
 <li>
 Demonstrated ability to
 
 work with senior stakeholders
 
 (Director+ / VP / CXO level) and influence decisions with structured thinking and clear communication.
 </li>
 <li>
 Experience in
 
 ecosystem engagement
 
 - VCs, accelerators, communities, academic programs, or similar.
 </li>
 </ul>
 
 
 Techno-business acumen
 
 
 <ul>
 <li>
 Strong understanding of
 
 modern technology stacks
 
 , especially in areas like cloud, data/AI/GenAI, APIs/integration, and digital commerce.
 </li>
 <li>
 Ability to
 
 go deep enough with engineering teams
 
 to understand constraints and integration considerations, while also
 
 speaking the language of business leaders
 
 (P&amp;L impact, CX, efficiency, risk).
 </li>
 </ul>
 
 
 Skills &amp; attributes
 
 
 <ul>
 <li>
 
 Strategic and structured thinker
 
 who can connect the dots between tech, business, and ecosystem dynamics.
 </li>
 <li>
 
 Excellent communication skills
 
 : crisp writing, board-ready decks, and comfort presenting to senior leaders.
 </li>
 <li>
 Strong
 
 program management and execution muscle
 
 : you can move complex, multi-stakeholder work from idea to impact.
 </li>
 <li>
 
 Partnership mindset
 
 : long-term orientation, win&ndash;win thinking, and the ability to build trust quickly with startups and external partners.
 </li>
 <li>
 High
 
 ownership, curiosity and bias for action
 
 : comfortable operating in ambiguity, building playbooks where none exist.
 </li>
 </ul>
 
 
 
 
 
 Good to Have
 
 
 <ul>
 <li>
 Prior experience in
 
 retail, e-commerce, or adjacent consumer sectors
 
 .
 </li>
 <li>
 Prior role in
 
 corporate venture / CVC / fund / investment team
 
 or exposure to early-stage investing.
 </li>
 <li>
 
 Engineering / technical degree
 
 with an MBA or equivalent business qualification.
 </li>
 <li>
 Experience working across
 
 global markets (US / Europe / APAC)
 
 .
 </li>
 </ul>
 
 
 
 
 
 Why This Role Matters
 
 
 
 Catalyze is at an inflection point , with growing visibility, increasing startup and VC interest, and a clear mandate from leadership to drive impact at scale.
 
 
 As
 
 Senior Manager &ndash; Innovation &amp; Ventures
 
 , you will be a
 
 key builder of this next phase
 
 : shaping how Lowe&rsquo;s partners with the global startup ecosystem, how we pick and scale the right bets, and how innovation translates into real outcomes for the business.
 
 
 If you thrive at the intersection of
 
 technology, business, and ecosystems
 
 and want to help shape the future of retail innovation at a Fortune 50 scale, we&rsquo;d like to hear from you.
 
</div>

Senior Manager – Innovation & Ventures

<div>
 
 About Us
 
 
 
 Jar is India&rsquo;s leading Daily Saving app that helps people build strong saving habits&mdash;one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future.
 
 
 Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options&mdash;Daily, Weekly, Monthly, and Instant Saving&mdash;we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue.
 
 
 We have a big dream of bringing &ldquo;Har Ghar Sona&rdquo;. Small, consistent savings are just the start. We&rsquo;re here to walk alongside our users, helping Indians secure their financial future every step of the way.
 
 
 Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $50 million+ in funding. In January 2025, we hit a huge milestone of becoming profitable. Now, we&rsquo;re charging ahead, focused on sustainable growth and scaling impact.
 
 
 And this is just the beginning!
 
 
 
 What's the role?
 
 
 
 Changejar Technologies Private Limited (&ldquo;Jar&rdquo;) is seeking a proactive and detail-oriented Associate &ndash; Legal &amp; Compliance to support the company&rsquo;s legal, regulatory, and governance functions. The ideal candidate will assist in drafting and reviewing legal documentation, ensuring adherence to applicable financial and regulatory requirements, and mitigating legal risks across business operations. This role involves close collaboration with cross-functional teams and exposure to diverse legal matters.
 
 
 
 What will be your responsibilities?
 
 
 
 <ul>
 <li>
 Core Legal Support
 </li>
 <li>
 Provide end-to-end legal assistance to internal teams including Finance, Operations, Marketing, Product/Tech, and HR
 </li>
 <li>
 Draft, review, and negotiate a wide range of contracts and legal documents (e.g., NDAs, Service Agreements etc.), while maintaining trackers and repositories
 </li>
 <li>
 Experience or familiarity with: CLM platforms, Document execution tools (DocuSign) would be desirable
 </li>
 <li>
 Conduct legal research and deliver clear, well-reasoned opinions on regulatory, contractual, and business matters
 </li>
 <li>
 Compliance &amp; Regulatory Responsibilities
 </li>
 <li>
 Monitoring ongoing regulatory updates from RBI, MCA, FIU, or other relevant bodies (especially if operating in fintech/payments)
 </li>
 <li>
 Assisting with regulatory audits, inspections, and compliance reporting
 </li>
 <li>
 Managing periodic filings, license renewals, or compliance certifications
 </li>
 <li>
 Support compliance activities, including policy development, SOP creation, internal risk mitigation processes, and regulatory documentation
 </li>
 <li>
 Assist in managing licenses, filings, and engagement with regulatory bodies, as applicable
 </li>
 <li>
 Secretarial and Dispute Support
 </li>
 <li>
 Assisting with board/committee documentation, resolutions, and statutory records
 </li>
 <li>
 Coordinating with internal and external Company Secretaries
 </li>
 <li>
 Managing notices, coordinating with external counsel, and preparing initial responses including maintaining relevant trackers
 </li>
 <li>
 Soft Skills, Work Style and Cultural Expectations
 </li>
 <li>
 Ability to work in a team within a fast-paced startup/fintech environment
 </li>
 <li>
 Strong ownership mindset and comfort with ambiguity and evolving regulations
 </li>
 <li>
 Attention to detail and the ability to handle multiple priorities
 </li>
 <li>
 High integrity, confidentiality, and sound judgment
 </li>
 <li>
 Ability to communicate legal concepts in simple, actionable terms to non-legal teams
 
 
 </li>
 </ul>
 
 What&rsquo;s required from you?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law (BA. LLB) from a recognized institution
 </li>
 <li>
 1&ndash;2 years of relevant experience, preferably in fintech, startup or financial services
 
 
 </li>
 </ul>
 
 What makes us different?
 
 
 
 We&rsquo;re not just building a product&mdash;we&rsquo;re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven&rsquo;t been attempted before. If you&rsquo;re excited about working in an environment where people inspire and truly support each other, you&rsquo;ve found the right fit.
 
 
 
 What do we stand for?
 
 
 
 The five values that we live by :
 
 
 
 Passion:
 
 At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work.
 
 
 
 Equality:
 
 We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves.
 
 
 
 Growth:
 
 When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact.
 
 
 
 Accountability:
 
 The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions.
 
 
 
 Consistency:
 
 We believe in doing the right things consistently. Big change doesn&rsquo;t happen overnight, it&rsquo;s built one step at a time.
 
 
 Join us and let&rsquo;s build something amazing together!
 
 
 
 What employee benefits do we have?
 
 
 
 Glad you asked! Among other things, we have
 
 
 <ul>
 <li>
 Medical Insurance for employees and their families
 </li>
 <li>
 ESOPs allocation
 </li>
 <li>
 Pluxee meal card
 </li>
 <li>
 Swish club card for exclusive employee discounts
 </li>
 <li>
 Advance salary plans
 </li>
 <li>
 Relocation assistance
 </li>
 <li>
 L&amp;D programmes
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Associate - Legal & Compliance

Hiver

<div>
 
 About Us
 
 
 
 Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We&rsquo;re a top-rated product on G2 and rank very highly on customer satisfaction
 
 
 At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
 
 
 We&rsquo;re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised funding from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
 
 
 
 Opportunity
 
 
 
 As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success &amp; satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio. Your key responsibility will be to build and maintain strong relationships with Hiver's clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities &amp; take them to closure.
 
 
 
 What will you be working on?
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the main point of contact for designated customer accounts
 </li>
 <li>
 Establish and maintain strong, long-term relationships with clients, working with stakeholders at various levels; foster strong connections with senior stakeholders
 
 
 </li>
 </ul>
 
 Product Adoption And Education
 
 
 
 <ul>
 <li>
 Work closely with clients to ensure they fully understand and effectively utilize Hiver's platform
 </li>
 <li>
 Provide training, resources, and best practices to help clients optimize their processes
 
 
 </li>
 </ul>
 
 Account Growth And Expansion
 
 
 
 <ul>
 <li>
 Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs.
 </li>
 <li>
 Responsible for meeting/exceeding expansion revenue targets
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities
 </li>
 <li>
 Prepare and deliver regular reports to clients on their performance and success with Hiver
 
 
 </li>
 </ul>
 
 Feedback Collection and Product Improvement
 
 
 
 <ul>
 <li>
 Gather and relay customer feedback to the product development team to help improve Hiver's offerings
 </li>
 <li>
 Act as the voice of the customer, ensuring their needs are considered in product development
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 2 - 3 years of experience in a Customer Success role
 </li>
 <li>
 Experience working with customers in US time zones (preferred)
 </li>
 <li>
 Ability to meet expansion revenue targets
 </li>
 <li>
 Ability to meet revenue retention targets
 </li>
 <li>
 Prior experience working for SMBs
 </li>
 <li>
 You are confident in managing 100+ customers
 </li>
 <li>
 You have exceptional written &amp; verbal communication and negotiation techniques
 </li>
 <li>
 You foster collaboration with multiple stakeholders at the customer end and are comfortable working closely with internal teams
 </li>
 <li>
 Passion for problem spotting &amp; solving, and displaying a solutions-oriented approach to challenges encountered
 </li>
 <li>
 You have a keen interest in working in a fast-growth and dynamic environment
 </li>
 </ul>
</div>

Customer Success Manager - US (Remote)

KPMG

<div>
 
 
 Associate Director
 
 &ndash; Service delivery will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement/projects and delivering the objectives agreed with the client and onshore stakeholders
 
 
 
 
 
 &mdash;The The role will manage large teams in the delivery of services across multiple clients either in same geography or cross geography candidate will oversee complex financial reconciliations, ensure compliance with regulatory standards, and drive process improvements
 
 
 &mdash;Supervise and mentor a team responsible for performing daily, weekly and monthly reconciliation of financial transactions, including bank, accounts payable, accounts receivable, and general ledger accounts.
 
 
 &mdash;Investigate discrepancies and variances, ensuring timely resolution and accurate financial reporting
 
 
 &mdash;Maintain reconciliation reports and documentation in compliance with internal controls and audit requirements.
 
 
 &mdash;Identify opportunities for both process and technology improvements, develop ideas to utilize R2R tools like BlackLine, Trintech or Workiva with additional understanding of AI tools for innovation
 
 
 
 
 
 
 Educational qualifications
 
 
 
 &bull;Must be a qualified Any graduates/ MBA/CA/CPA
 
 
 
 Work experience
 
 
 
 15 yrs of post qualification experience in an operational environment, with at least 5 years in a managerial role
 
 
 
 
 
 
 Mandatory technical &amp; functional skills
 
 
 
 &bull;Reconciliation tools &amp; experience a must, especially
 
 Oracle
 
 
 
 &bull;Strong knowledge of reconciliation tools, accounting principles, and financial reporting
 
 
 &bull;Proficiency in ERP systems and MS Excel (VLOOKUP, Pivot tables etc)
 
 
 
</div>

Associate Director

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