associate service specialist

Grundfos Pumps

<div>What is the job about? 
The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer. 
He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner 
Main responsibilities:<ul><li> 
Makes a risk assessment for every task.</li><li>Reports matters related to Safety, Health and Environment.</li></ul>
&bull; Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service.&bull; Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems. 
<ul><li>Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.</li><li>Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)</li><li>Registers the identified product quality issues in the systems.</li><li>Assists in project execution &ndash; installation support, commissioning etc..</li><li>Executes the agreed maintenance services and SLA for service agreements;</li><li>Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc.. Including identified leads.</li><li>Prepares inputs for quoting out-of-warranty repairs.</li><li>Collects installed base information.</li><li>Continues learning and development to build up hands-on service capability.</li><li>Masters the use of service tools and equipment.</li><li>Reports matters related to Safety, Health and Environment.</li><li>Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.</li></ul> 
Your Background: 
<ul><li>
Technical education knowledge of electrical/mechanical engineering</li><li>
1 years of work experience in the industry or comparable environment</li><li>
Experience with pump technology</li><li>
SAP experience preferred</li><li>
Ability to participate in work with processes or projects within the service environment</li></ul>
Do you want to learn more?
This position is based in Saudi Arabia. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal. 
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people. 
We look forward to hearing from you.</div>

Associate Service Specialist

Net2Source (N2S)

Data Analytics & Customer Service Specialist - Vending Operations (Saudization) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Net2Source (N2S) Senior Recruitment Inc. Tech Recruitment + Certified Professional We are Hiring We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA. Location: Jeddah / Riyadh, Kingdom of Saudi Arabia Department: Operations & Customer Experience Reports To: Operations Manager / General Manager Employment Type: Full-time Position Summary We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations. Key Responsibilities Data Analytics & Reporting (60%) <ul> <li>Collect, organize, and analyze daily/weekly sales data from all vending machine locations</li> <li>Create comprehensive sales reports and dashboards for management review</li> <li>Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)</li> <li>Identify sales trends, patterns, and anomalies across different locations and time periods</li> <li>Monitor inventory turnover rates and product performance by location</li> <li>Analyze footfall patterns and correlate with sales performance</li> <li>Conduct comparative analysis between different locations, products, and time periods</li> <li>Identify opportunities for revenue optimization and cost reduction</li> <li>Prepare weekly and monthly performance reports with actionable insights</li> <li>Support BDM team with location performance data for decision-making</li> <li>Create clear, visual reports using Excel, Power BI, or similar tools</li> <li>Present findings to management in simple, actionable formats</li> <li>Maintain organized databases of all sales, inventory, and customer feedback data</li> <li>Develop and maintain performance tracking dashboards</li> </ul> Inventory & Product Analysis <ul> <li>Track product expiry dates and recommend restocking schedules</li> <li>Analyze product mix performance and recommend optimizations</li> <li>Monitor seasonal trends and suggest product rotation strategies</li> <li>Calculate and report on product profitability by location</li> </ul> Customer Service & Support (40%) Customer Communication <ul> <li>Handle customer inquiries and complaints via phone, email, WhatsApp, and social media</li> <li>Respond to customer feedback regarding machine malfunctions, product issues, or service quality</li> <li>Coordinate with field technicians for machine repairs and maintenance requests</li> <li>Follow up with customers to ensure issue resolution and satisfaction</li> </ul> Location Partner Relations <ul> <li>Serve as primary point of contact for location partners (building managers, facility coordinators)</li> <li>Handle requests for product changes, machine relocations, or service adjustments</li> <li>Maintain positive relationships with all location stakeholders</li> <li>Collect and document feedback from location partners</li> <li>Log all customer complaints and service requests in tracking system</li> <li>Prioritize and elevate urgent issues to appropriate teams</li> <li>Track resolution times and ensure timely follow-up</li> <li>Identify recurring issues and recommend systemic solutions</li> </ul> Quality Assurance <ul> <li>Conduct regular phone surveys with location partners to assess satisfaction</li> <li>Monitor online reviews and respond professionally</li> <li>Gather customer feedback for service improvement initiatives</li> <li>Support mystery shopping programs when required</li> </ul> Required Qualifications: <ul> <li>Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field</li> <li>Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles</li> <li>Language: Fluent in Arabic (native) and English (professional working proficiency)</li> <li>Location: Based in Jeddah or Riyadh (depending on business needs)</li> </ul> Technical Skills <ul> <li>Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)</li> <li>Data Visualization: Basic knowledge of charts, graphs, and dashboard creation</li> <li>Computer Literacy: Comfortable with Google Suite, email, and basic software applications</li> <li>Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)</li> <li>Basic understanding of CRM or helpdesk systems (preferred)</li> </ul> Personal Attributes <ul> <li>Analytical mindset: Enjoys working with numbers and finding patterns in data</li> <li>Detail-oriented: High accuracy and attention to detail in data handling</li> <li>Customer-focused: Patient, empathetic, and professional in customer interactions</li> <li>Communication skills: Excellent verbal and written communication in both Arabic and English</li> <li>Problem-solver: Proactive in identifying issues and proposing solutions</li> <li>Organized: Able to manage multiple tasks and priorities effectively</li> <li>Tech-savvy: Quick learner with technology and digital tools</li> <li>Team player: Collaborative spirit with ability to work across departments</li> </ul> Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service</li> <li>Retail</li> </ul> Referrals increase your chances of interviewing at Net2Source (N2S) by 2x Get notified about new Data Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

Invenio

<div>
 
 
 About Invenio
 
 
 
 The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today&rsquo;s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at
 
 
 www.invenio-solutions.com
 
 
 .
 
 
 
 
 
 
 Role - SAP Application Support - Associate Consultant
 
 
 
 
 
 
 
 
 SAP Skills
 
 
 <ul>
 <li>
 1-3 years of experience in one or more SAP modules.
 </li>
 <li>
 At least one full life-cycle implementation project
 </li>
 <li>
 Understands SAP Activate Methodology.
 </li>
 <li>
 Ability to use Service Marketplace to create tickets, research notes and review release notes.
 </li>
 <li>
 Understands functional specifications
 </li>
 <li>
 Experience/Knowledge of Tax and revenue module is desirable.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 Should be BE/BTech in Computer Science, Information Technology, Electronics &amp; Communication or Graduation / Degree Holder
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Should have experience / knowledge on SAP Tax &amp; Revenue Management.
 </li>
 <li>
 Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
 </li>
 <li>
 Should have worked on Support Incidents &amp; Work orders.
 </li>
 <li>
 Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
 </li>
 <li>
 Conduct root cause analysis for recurring issues and major incidents.
 </li>
 <li>
 Develop and implement permanent fixes or workarounds to prevent problem recurrence.
 </li>
 <li>
 Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
 </li>
 <li>
 English communication skills should be good.
 </li>
 <li>
 Ability to work in a team environment, effectively interacting with others.
 </li>
 <li>
 Must be result oriented, and demonstrate a can-do attitude &ndash; adaptability, flexibility, and resourcefulness.
 </li>
 <li>
 Ability to understand business processes from a customer perspective.
 </li>
 <li>
 Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).
 </li>
 </ul>
 
 
 
 
 Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio&rsquo;s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
 
</div>

Associate Consultant SAP Application Support

King Faisal Specialist Hospital and Research Center

<div>
 
 The
 
 Talent Acquisition Team at Building No. 20
 
 , a
 
 secondary care hospital that is proudly part of the King Faisal Specialist Hospital &amp; Research Centre (KFSHRC)
 
 , is delighted to announce a range of
 
 exciting new opportunities
 
 at our
 
 Riyadh facility
 
 .
 
 
 As a valued part of the KFSHRC,
 
 Building No. 20
 
 plays an essential role in delivering
 
 high-quality, patient-centered care
 
 and supporting the hospital&rsquo;s mission of
 
 excellence, innovation, and compassion in healthcare
 
 .
 
 
 
 
 
 Position
 
 
 
 Technician, Central Sterile Supply Distribution
 
 
 
 
 
 Location
 
 
 
 Building 20 - Riyadh, Saudi Arabia
 
 
 
 
 
 Employer
 
 
 
 KFSHRC (or one of its subsidiaries)
 
 
 
 
 
 Essential Responsibilities and Duties
 
 
 
 
 
 1. Receives contaminated devices, instruments and equipment in the decontamination area and reduces the bio-burden, being sure to always don personal protective equipment. Uses chemical disinfectants and sterilants according to safety procedures.
 
 
 2. Operates the decontamination and terminal sterilization equipment and reports all malfunctions or changes in the parameters.
 
 
 3. Sorts, inspects, assembles, and wraps or packages all decontaminated items.
 
 
 4. Assures proper sterility of all processed items by adhering to established sterilization procedures; including loading, unloading, storing, and handling techniques and sterilization assurance monitors. Incubates biological monitors and records all monitor results according to established procedures. Applies tracking labels.
 
 
 5. Prepares single items and various sets as designated.
 
 
 6. Stocks Central Sterile Supply Distribution (CSSD) carts with processed instruments according to the pre-determined items and quantities necessary to bring the carts to par level.
 
 
 7. Reduces microbial growth and the transmission of microorganisms by daily damp dusting with the approved hospital disinfectant. Inspects and clean sterilization equipment in CSSD according to established schedule.
 
 
 8. Completes all requisitions and forms for issues during the work shift. Effects emergency issues from the medical stores area.
 
 
 9. Requisitions, supplies and restock shelves with products necessary for CSSD operation. Rotates stock on a First IN &ndash;First OUT basis. Checks all items for sterilization.
 
 
 10. Maintains control of traffic in all restricted areas of the department including the proper use of surgical scrub attire.
 
 
 11. Assists in new employee orientation.
 
 
 12. Follows all Hospital&rsquo;s related Policies and Procedures.
 
 
 13. Participates in self and others' education, training and development, as applicable.
 
 
 14. Performs other related duties as assigned.
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s or Associate Degree/Diploma in Central Sterile Supply Distribution Technician, or other related discipline is required.
 
 
 
 
 
 
 Experience Required:
 
 
 
 One (1) year of related experience with Bachelor&rsquo;s or two (2) years with Associate Degree/Diploma is required.
 
 
 
 
 
 
 Other Requirements/ Certifications:
 
 
 
 Current Registration from country of origin and Saudi commission for Health Specialties (SCHS) is required.
 
 
 
</div>

Technician, Central Sterile Supply Distribution - Building 20

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

رواز | Rwaz

<div>
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Specialist located in Riyadh, Saudi Arabia. The Sales Specialist will be responsible for identifying and pursuing sales opportunities, building and maintaining strong relationships with clients, and providing exceptional customer service. The role will also involve conducting sales presentations, managing sales pipelines, and supporting customers through training and onboarding as needed. Additional responsibilities may include contributing to the development of sales strategies and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication skills, both verbal and written, to effectively interact with clients and team members
 </li>
 <li>
 Exceptional Customer Service skills and the ability to resolve customer inquiries and concerns professionally
 </li>
 <li>
 Proven expertise in Sales and Sales Management, with experience achieving and surpassing sales targets
 </li>
 <li>
 Ability to deliver effective training sessions and provide guidance to customers on products or services
 </li>
 <li>
 Strong organizational and problem-solving skills
 </li>
 <li>
 Proficiency in relevant sales tools and CRM software is advantageous
 </li>
 <li>
 Bachelor's degree in business, marketing, or a related field is preferred
 </li>
 <li>
 Previous experience in sales or a customer-facing role is a plus
 </li>
 </ul>
</div>

Sales Specialist

Innovative Solutions

<div>Innovative Solutions (IS) is a leading pure-player Cyber security company in the GCC established in 2003 headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompasses Advisory Services, Technical Assurance, Solution Deployment, Professional Services and Managed Security Services.
Innovative Solutions is committed to its Mission to &ldquo;Bring Trust to Cyberspace&rdquo; to ensure &ldquo;Your Business, Secured!&rdquo;.
Role Description
The Associate GRC Specialist will support the Governance, Risk, and Compliance (GRC) program at Innovative Solutions. You will assist in conducting compliance audits, risk assessments, and ensuring that security policies and procedures are implemented effectively. This role offers an excellent opportunity for professional growth and development in the field of cybersecurity governance.<h3 class="jobSectionHeader">
Responsibilities</h3><ul><li><ul>
<li>Assist in the development, implementation, and maintenance of GRC policies and procedures.</li>
<li>Participate in compliance audits and risk assessments to identify potential gaps.</li>
<li>Support the team in monitoring compliance with applicable regulations and standards.</li>
<li>Document findings and assist in the preparation of reports for management.</li>
<li>Collaborate with teams across the organization to promote a culture of compliance and risk awareness.</li>
<li>Keep abreast of industry best practices, trends, and regulatory changes related to cybersecurity.</li>
<li>Support the organization in training and awareness sessions regarding GRC-related topics.</li>
</ul></li></ul>
Requirements<ul><li><ul>
<li>
Bachelor's degree in Cybersecurity, Information Technology, Business Administration, or a related field.</li>
<li>Familiarity with regulatory requirements and industry standards</li>
<li>0-1 years of experience in governance, risk management, compliance, or a related area.</li>
<li>Basic understanding of cybersecurity frameworks and regulatory requirements.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively within a team environment.</li>
<li>Willingness to learn and grow in the field of Governance, Risk, and Compliance.</li>
</ul></li></ul>
Benefits<ul>
<li>
Comprehensive training and development programs.</li>
<li>Opportunity for career growth and advancement.</li>
<li>Friendly and supportive work environment.</li></ul></div>

Associate GRC Specialist

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