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associate workplace tech

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
We are seeking a Workplace Associate to deliver exceptional technical support and service management across Chalhoub&rsquo;s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments. 
 
The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub&rsquo;s service standards. 
Incident &amp; Request Management<ul>
<li>
Lead resolution of EUC incidents and requests, ensuring first-touch resolution and adherence to SLAs.</li>
<li>Monitor call queues, prioritize incidents, and reconcile user accounts.</li>
<li>Take ownership of calls from inception to resolution, keeping customers informed.</li>
<li>Escalate problems based on business impact and severity.</li>
<li>Participate in on-call rotation to support 24/7 operations.</li></ul> 

Infrastructure &amp; Technology Support<ul>
<li>
Setup of and Support of all retail shops, including POS, printer, barcode scanner and basic application support.</li>
<li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li>
<li>Windows/macOS devices, iOS/Android, Handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li>
<li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li>
<li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li></ul> 

Vendor &amp; Partner Management<ul>
<li>
Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li>
<li>Manage vendor resources for operational projects, installations, and decommissions.</li>
<li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li></ul> 

Operations &amp; Reporting<ul>
<li>
Maintain compliance with risk, security, and change policies.</li>
<li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li>
<li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li></ul> 

Continuous Improvement &amp; Leadership<ul>
<li>
Identify and implement methods to improve EUC team efficiency and effectiveness.</li>
<li>Analyze ticket data and user feedback to address recurring issues.</li>
<li>Mentor and coach Workplace Associates, acting as an escalation point.</li>
<li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li></ul> 

Customer Experience<ul>
<li>
Serve as regional point of contact for escalations, ensuring timely resolution.</li>
<li>Build trust and maintain close working relationships with stakeholders across the business.</li>
<li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li></ul> 
What you&rsquo;ll need to succeed
<ul><li>Over 3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail
</li><li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li>
</ul><ul><li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li>
<li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li>
<li>Proven skills in vendor management and service delivery oversight.</li>
</ul>
Technical Skills<ul>
<li>
Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li>
</ul><ul><li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li>
<li>Strong troubleshooting, prevention, and problem-solving skills.</li></ul> 

Certifications (Preferred)<ul>
<li>
ITIL Foundation, A+, or Microsoft certifications (MCSE/MCSA).</li>
<li>Hardware certifications (HP, Apple, Lenovo).</li></ul> 
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Associate- Workplace Tech

Amazon

<div>
 
 Description
 
 
 
 The Learning Associate works with their Country L&amp;D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
 </li>
 <li>
 Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
 </li>
 <li>
 Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
 </li>
 <li>
 Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
 </li>
 <li>
 Execute plans to close gaps in the developmental needs for individuals and groups
 </li>
 <li>
 Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
 </li>
 <li>
 Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Travel to different stations in the shift or during the week is required as per business needs.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing multiple projects, prioritizing, planning, and managing time
 </li>
 <li>
 Knowledge of Photoshop, video editing, and related tools
 </li>
 <li>
 Operations knowledge
 </li>
 <li>
 Previous experience as a trainer, prior training, teaching or presentation experience
 </li>
 <li>
 Willingness to work in different areas as required by training needs
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport - G25
 
 
 Job ID: A3128894
</div>

Learning Associate

Mumzworld.com

<div>
 
 Role Summary
 
 
 This role is open to any location.
 
 
 The Onsite Content Associate is responsible for updating, managing, and maintaining onsite content across the website and app using Strapi CMS and Magneto CMS. The role ensures all updates are accurate, timely, visually consistent, and aligned with Growth team objectives.
 
 
 
 Key Responsibilities
 
 
 1. CMS Management (Strapi &amp;Magento)
 
 <ul>
 <li>
 Update and publish onsite content including banners, category pages, product highlights, campaign pages, and in-app HTML content blocks.
 
 </li>
 <li>
 Execute dynamic content changes supporting Growth campaigns, A/B tests, experiments, and personalization journeys.
 
 </li>
 <li>
 Maintain content consistency, accuracy, and adherence to brand and UX standards.
 
 </li>
 </ul>
 2. Growth &amp; Campaign Support
 
 <ul>
 <li>
 Work closely with the Growth team to implement content changes for marketing campaigns, user journeys, and tactical pushes.
 
 </li>
 <li>
 Upload and manage creative assets across the platforms.
 
 </li>
 <li>
 Assist in personalization tasks such as updating popups, onboarding flows, and multi-step forms.
 
 </li>
 </ul>
 3. Content Execution
 
 <ul>
 <li>
 Create structured pages, forms, and feedback screens using CMS tools.
 
 </li>
 <li>
 Ensure responsiveness, clean layouts, and usability across devices.
 
 </li>
 </ul>
 4. Cross-Functional Coordination
 
 <ul>
 <li>
 Coordinate with Design, Product, Tech, and Marketing for content requirements and approval workflows.
 
 </li>
 <li>
 Communicate updates, timelines, and dependencies clearly.
 
 </li>
 <li>
 Maintain documentation or version logs where needed.
 
 </li>
 </ul>
 5. Quality Assurance
 
 <ul>
 <li>
 Perform thorough QA checks on all CMS updates before go-live.
 
 </li>
 <li>
 Validate links, assets, tracking behaviors, and form functionality.
 
 </li>
 <li>
 Ensure a smooth, error-free user experience across platforms.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Skills &amp; Competencies
 
 
 Must Have:
 
 <ul>
 <li>
 Experience working with CMS platforms (Strapi and/or Magneto preferred).
 
 </li>
 <li>
 Strong attention to detail and a QA-first mindset.
 
 </li>
 <li>
 Ability to collaborate with Growth, Design, Product, and Marketing teams.
 
 </li>
 <li>
 Strong communication and task ownership.
 
 
 </li>
 </ul>
 
 Preferred (Added Advantage):
 
 
 <ul>
 <li>
 Basic understanding of HTML/CSS for minor content adjustments.
 
 </li>
 <li>
 Experience working on personalization tools (CleverTap, Dynamic Yield, etc.).
 
 </li>
 <li>
 Comfort with building simple layouts or forms inside CMS.
 
 
 </li>
 </ul>
 
 Additional Value Contributions
 
 
 <ul>
 <li>
 Supporting event-tracking documentation and personalization setup.
 
 </li>
 <li>
 Converting simple prototypes into CMS-based layouts.
 
 </li>
 <li>
 Improving CMS workflows for speed, accuracy, and efficiency.
 
 
 
 </li>
 </ul>
</div>

Onsite Content Associate

Aventus

<div>
 
 
 Corporate Senior Associate Lawyer (5&ndash;10 PQE) -
 
 
 Regional Law Firm &ndash; Abu Dhabi
 
 
 
 
 
 
 A well-established regional law firm with a strong presence in the UAE is seeking to appoint a
 
 Corporate Senior Associate (5&ndash;10 PQE)
 
 as a key hire for its growing Abu Dhabi office. This is an excellent opportunity for a commercially minded lawyer to join a firm with significant regional credibility and strong long-term ambitions.
 
 
 
 
 
 
 The Role
 
 
 
 The firm is looking for a Senior Associate with a broad corporate background, ideally covering:
 
 <ul>
 <li>
 General corporate/commercial
 </li>
 <li>
 Funds work
 </li>
 <li>
 Distribution, JV, supply agreements
 </li>
 <li>
 ADGM company formation
 </li>
 </ul>
 
 
 
 
 The role is
 
 Abu Dhabi&ndash;based
 
 and requires someone who is confident with networking, client engagement and business development. This is not a back-office role, the successful candidate will play a visible part in developing client relationships and supporting the firm&rsquo;s growth in the capital.
 
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 5&ndash;10 years&rsquo; PQE with tangible law firm experience
 </li>
 <li>
 Strong corporate experience in Abu Dhabi, the UAE or wider GCC
 </li>
 <li>
 Background with leading regional or international law firm
 </li>
 <li>
 In-house returners will also be considered
 </li>
 <li>
 Arabic is advantageous, but
 
 not
 
 required due to existing coverage within the team
 </li>
 </ul>
 
 
 
 
 
 Firm Environment &amp; Progression
 
 
 
 The firm offers:
 
 <ul>
 <li>
 A positive and flexible working culture
 </li>
 <li>
 A meritocratic environment with genuine recognition
 </li>
 <li>
 A stable, UAE-founded platform with strong client connections (government entities, major corporates, family groups)
 </li>
 <li>
 Significant internal support from a well-connected partners, generating regular referral work
 </li>
 <li>
 Market remuneration, tax free
 </li>
 <li>
 There is
 
 clear progression potential
 
 , with the possibility for the successful Senior Associate to move to partner level quickly based on delivery.
 </li>
 </ul>
</div>

Corporate Senior Associate Solicitor - Law Firm - Abu Dhabi

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
 </li>
 <li>
 Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
 </li>
 <li>
 Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
 </li>
 <li>
 During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
 </li>
 <li>
 Assist in maintaining a highly motivated and well trained staff
 </li>
 <li>
 Open and close shift in accordance with Manager&rsquo;s Checklist.
 </li>
 <li>
 Train, maintain and enforce all Anantara Service Standards
 </li>
 <li>
 Properly execute revenue and check control procedures on shift
 </li>
 <li>
 Maintain a safe and sanitary work environment for all Associates and guests
 </li>
 <li>
 Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
 </li>
 <li>
 Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
 </li>
 <li>
 Be on the floor during entire meal period and ensure adequate coverage
 </li>
 <li>
 Ensure that only a quality product is being served
 </li>
 <li>
 Maintain proper Associate uniform standards
 </li>
 <li>
 Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
 </li>
 <li>
 Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
 </li>
 <li>
 Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
 </li>
 <li>
 Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
 </li>
 <li>
 Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara&rsquo;s Guarantee of Fair Treatment Policy
 </li>
 <li>
 Identify and recommend incentive programs, new ideas, and methods of operation
 </li>
 <li>
 This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in Hotel Management or related field.
 </li>
 <li>
 Minimum experience of 2-3 years in a Food &amp; Beverage role in luxury hotel
 </li>
 <li>
 Passion for leadership and teamwork.
 </li>
 <li>
 Excellent communication skills in English
 </li>
 <li>
 Eye for detail to achieve operational excellence.
 </li>
 <li>
 Excellent guest service skills.
 
 
 </li>
 </ul>
 Additional Qualification:
 
 
 <ul>
 <li>
 Russian Speaking
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
 </li>
 <li>
 Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
 </li>
 <li>
 During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
 </li>
 <li>
 Assist in maintaining a highly motivated and well trained staff
 </li>
 <li>
 Open and close shift in accordance with Manager&rsquo;s Checklist.
 </li>
 <li>
 Train, maintain and enforce all Anantara Service Standards
 </li>
 <li>
 Properly execute revenue and check control procedures on shift
 </li>
 <li>
 Maintain a safe and sanitary work environment for all Associates and guests
 </li>
 <li>
 Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
 </li>
 <li>
 Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
 </li>
 <li>
 Be on the floor during entire meal period and ensure adequate coverage
 </li>
 <li>
 Ensure that only a quality product is being served
 </li>
 <li>
 Maintain proper Associate uniform standards
 </li>
 <li>
 Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
 </li>
 <li>
 Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
 </li>
 <li>
 Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
 </li>
 <li>
 Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
 </li>
 <li>
 Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara&rsquo;s Guarantee of Fair Treatment Policy
 </li>
 <li>
 Identify and recommend incentive programs, new ideas, and methods of operation
 </li>
 </ul>
</div>

Assistant Outlet Manager

Al Ghurair

<div>
 
 Strategic
 
 
 
 
 JOB DESCRIPTION
 
 
 
 <ul>
 <li>
 Manage the defined key performance indicators to maximize sales opportunities
 </li>
 <li>
 Support the Dealer Principal to manage the annual budget to achieve unit sales, gross margin retention, additional income from add-on products such as finance and insurance.
 </li>
 <li>
 Support the sales operation to ensure the operation supports to drive to maximize unit sales and avoid risk of aging stock.
 </li>
 <li>
 Manage the sales process and transaction process using the tools available such as the dealer management system.
 </li>
 <li>
 Support the Dealer Principal in areas of training and development defined by the AG Auto way of selling.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Carry out the daily sales meeting monitoring all sales enquires and sales activity through the DMS.
 </li>
 <li>
 Manage the finance and insurance process including addtional sales revenue from finance, insurance and accessories.
 </li>
 <li>
 Second face support to maximizing every sales opportunity.
 </li>
 <li>
 Ensure all sales are follow through, meeting customer expectation.
 </li>
 <li>
 Drive the customer engagement program the minimum standards set by the brand and business.
 </li>
 <li>
 Manage customer complaints with resolution outcome.
 </li>
 <li>
 Support the Dealer Principal in maintenance of the showroom display including all hygiene factors, following HSSE guidelines.
 </li>
 <li>
 Ensure policies and legal requirements are followed to protect customer data.
 </li>
 <li>
 Act as an ambassador for the brand and the business leading by example.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Provide coaching based support in matters related to associate performance and behavior.
 </li>
 <li>
 Direct support working with the HR shared service team for the hiring process.
 </li>
 <li>
 Ensure disciplinary requirements are carried out in accordance with AGI and governmental requirements.
 
 
 </li>
 </ul>
 
 Education &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor's degree or above
 </li>
 <li>
 Sales process experience in a customer facing environment. Financially aware of banking processes
 </li>
 <li>
 8 plus years in a sales environment. 3 plus years in an operational management position. Automotive experience required
 
 
 </li>
 </ul>
 
 Key Performance Measures
 
 
 
 <ul>
 <li>
 Manufacturer target agreement and performance.
 </li>
 <li>
 AGI latest budget requirement and performance.
 </li>
 <li>
 Direct report performance.
 </li>
 <li>
 Customer satisfaction performance.
 </li>
 <li>
 Leadership qualities acting on behalf of AGI and the brand.
 </li>
 <li>
 Finance and Insurance performance
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.
 
 
 With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.
 
 
 Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: &lsquo;Enhancing Life.&rsquo;
 
 
 Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.
 
 
 Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
 
 
 
 About The Team
 
 
 
 Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.
</div>

Assistant Manager - Sales

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div><div> 
New York University Abu Dhabi (NYUAD) seeks to appoint a Associate Director, Executive MBA Programs reporting to Executive Director, Student Experience and Advising.</div><div></div><div> 
The Associate Director will serve as the primary point of contact as account/relationship manager for the Stern at NYUAD Executive MBA program. Collaborate with department leadership to ensure smooth delivery of the EMBA program held at Stern at NYUAD and locations off-site. Plan, staff, and manage the logistics and operations of multiple program days, plus special events.</div><div></div><div> 
The Associate Director will manage the development and implementation of the Stern at NYUAD EMBA program. They will be the point person on the Programs, Advising and Student Experience (PASE) for EMBA-related matters and queries. The Associate Director will work closely with colleagues across Stern at NYUAD, NYUAD, and NYU Stern in NY to provide comprehensive support for the EMBA program and students.</div><div></div><div> 
The Associate Director will ensure the successful delivery of EMBA including monthly class days and One-week residencies. The Associate Director will oversee the entire residency process and design to tailor the content of the tours to the Stern at NYUAD EMBA audience, including activities that involve senior government figures, business leaders, educators, and nonprofit professionals. In collaboration with PASE, the Stern at NYUAD Career Management Center, Dean&rsquo;s Office, NYU Alumni Office, and colleagues on other NYU campuses, identify and cultivate relationships with companies and business leaders abroad to engage them for the program. The Associate Director will have responsibility for the Abu Dhabi class days and residencies, ranging from: maintaining and establishing program policies, booking contracts for hotel residencies, and working with the PASE team to provide operations and logistics for classrooms, bookstore relationships, and student support. Serve as a key point person for EMBA activities for students and faculty.</div><div></div><div> 
Job Responsibilities:</div><ul><li>
Serve as the primary point of contact as account/relationship manager for the Executive MBA program</li><li>
Collaborate with department leadership to ensure smooth delivery of the EMBA program held at NYU Abu Dhabi, NYU New York and other NYU sites</li><li>
With PASE team support, plan, staff, and manage the logistics and operations of multiple program days, residencies, plus special events</li><li>
Manage and advise students on EMBA academic program policies and procedures (e.g. course requirements, specializations, leaves of absence, etc.)</li><li>
Serve as the main contact to the students, student sponsors/employers and administration interacting with participants to provide the highest level of customer service for student service related issues and sensitive matters</li><li>
Partner with PASE colleagues to deliver successful programming and provide administrative support on class days (e.g. classrooms, catering, AV/IT, materials, and special event planning)</li><li>
Represent EMBA student needs in conversations with NYUAD Student Finance and NYU Stern Bursar, the NYUAD Health Center, NYUAD Campus Safety, NYUAD Immigration, and others</li><li>
Manage EMBA student employees. Draft and manage communications processes to the EMBA student population 
Advise and counsel students on elective course selection and registration</li><li>
In coordination with the Associate Director of Programs and Advising, plan and manage the registration and elective choice process for admitted students</li><li>
Edit and produce multiple documents used by students in EMBA core/elective course registration</li><li>
Monitor drop out and admittance rates; conduct analyses and produce regular reports on rates for Stern at NYUAD leadership that support strategic goals.</li><li>
Plan and manage the specialization process for the EMBA program, including consulting students on specialization requirements and working with academic advisors on course specialization approvals 
Liaise with the Vice Dean, Executive Director of Student Experience and Advising, and Associate Director of Academic Planning and Advising in the areas of academic planning and program development for EMBA related initiatives</li><li>
Co-create and implement academic curriculum and program delivery for EMBA programs ((incl. Accreditation, academic policies, syllabi review, bulletin, course evaluations)</li><li>
Establish strategic relationships with faculty</li><li>
Create customized support frameworks for the weekend and global residency structure, anticipate challenges through needs assessments, and serve as the primary faculty-administration liaison</li><li>
Serve as primary spokesperson for students to the Vice Dean, Executive Director, and Stern at NYUAD units such as the Dean&rsquo;s Office, Career Management Center, Admissions, and Alumni Affairs</li><li>
Establish strategic relationships with faculty 
Lead the coordination and communication with EMBA students re: on-boarding to the program, course schedule, housing/accommodations, bursar and billing, immigration and visas, health/safety concerns, dietary requirements, and, for the residencies, applications, passport renewals, costs, flights and room accommodations</li><li>
Work closely with relevant members of the PASE team and other NYUAD offices on the logistics of the on-boarding process</li><li>
Create and update content for the Stern at NYUAD EMBA student portal/EMBA Hub and Stern at NYUAD public website 
Prior to an international residency, communicate with students about all travel logistics and requirements</li><li>
Register students with the relevant government agencies and NYU Traveler database</li><li>
Manage all aspects of the residency while abroad (speakers, site visit logistics, program orientation, etc.) Keep track of student attendance at classes and meetings abroad, and report problems to faculty as needed 
Additional Programs, Advising and Student Experience duties as required</li></ul>
Qualifications:
<div>
Required Education:</div><ul><li>
Bachelor's Degree in related field</li></ul><div>
Required Experience:</div><ul><li>
5+ years relevant experience or equivalent combination. Must include experience developing and implementing programs, overseeing student services, or related professional services experience</li><li>
Excellent interpersonal, communication and organizational skills</li><li>
Demonstrated event and program management and execution</li><li>
Great attention to detail and project management</li><li>
Demonstrated writing ability</li><li>
Proficiency using word-processing, database and spreadsheet software</li><li>
Demonstrated ability to to manage relationships with a wide range of stakeholders including senior-level executives, alumni, deans, faculty, onsite administrators, and Stern, NYU and NYUAD colleagues based in different NYU campuses and global sites</li></ul><div>
Preferred Education:</div><ul><li>
Master's Degree</li></ul><div>
Preferred Experience:</div><ul><li>
7+ years Experience in an academic and/or international environment. Prior work with MBA and/or Executive MBA programs</li><li>
Knowledge of program and event coordination, and curriculum development</li><li>
Must be well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU and NYUAD systems and be able to strictly follow data privacy and security procedures for data handling and analysis to ensure adherence to legal and institutional standards</li></ul>
Additional Information:
<div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div>

Associate Director, Executive MBA Programs - Stern@NYUAD

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