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at your service agent pre opening

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25096280
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service Agent, PRE OPENING

CAPAGO International

<div>
 
 TO KNOW BEFORE APPLYING
 
 
 
 <ul>
 <li>
 This position is based in Koweit ;
 </li>
 <li>
 Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
 </li>
 <li>
 0 - 2 years of experience required ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
 
 
 We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
 
 
 As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
 
 
 
 Description Of The Position
 
 
 
 The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:
 
 
 <ul>
 <li>
 Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
 </li>
 <li>
 Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
 </li>
 <li>
 Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
 </li>
 <li>
 Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
 </li>
 <li>
 Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
 </li>
 <li>
 Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
 </li>
 <li>
 Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
 </li>
 <li>
 Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
 </li>
 <li>
 Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
 </li>
 <li>
 Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
 </li>
 <li>
 Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
 
 
 </li>
 </ul>
 
 Diploma &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor degree in a related field ;
 </li>
 <li>
 0-2 years of experience in a similar position ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage
 </li>
 </ul>
</div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
 </li>
 <li>
 Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
 </li>
 <li>
 Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
 </li>
 <li>
 Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
 </li>
 <li>
 Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
 </li>
 <li>
 Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
 </li>
 <li>
 Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
 </li>
 <li>
 Safeguard guest privacy by refraining from disclosing any guest details.
 </li>
 <li>
 Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Agent

Grand Hyatt Kuwait City

<div><div>Summary<div>
We are looking for passionate and dynamic, focused and multi&ndash;tasking personality who pride him/herself on the ability to deliver extraordinary levels of consistent service and provide a clean, comfortable environment for hotel guest stays.
As a Housekeepign Attendant, you will be responsible to provide courteous, professional, efficient and flexible service at all times in guest rooms, public areas, and back of house. To perform opening and closing procedures, and be fully conversant with all services and facilities offered by the hotel.</div></div><div>
Qualifications<div>
An ideal candidate will possess:
<ul><li>A relevant degree or diploma in Hospitality or Tourism management.
</li><li>Minimum 2 years work experience hotel operations.
</li><li>Good customer service, communications and interpersonal skills are a must.</li>
<li>Someone who goes out of their way to make sure guests are connected to who and what matters to them.</li></ul></div></div></div>

HOUSEKEEPING ATTENDANTS

<div><div>Summary<div>
As a Senior Restaurant Manager, you will be responsible for leading and inspiring the team across multiple outlets, delivering an exceptional service experience that embodies the charm of a world-class Grand Caf&eacute; with a modern, creative twist. 
You will oversee the operations of each outlet as independent profit centers, ensuring alignment with the brand&rsquo;s operational standards and concept. Your leadership will focus on maximizing guest satisfaction, driving service excellence, optimizing financial performance, and strategically positioning the outlets as market leaders within the competitive hospitality landscape.</div></div><div>
Qualifications<div><div>
To be successful in this role, you will require to have:</div><div> 
</div><ul><li>Minimum 2 years' work experience as an Outlet Manager in a similar concept with 5 Star Hotel or contemporary independent and handling multiple restaurants with similar concept restaurant as per the international standards.</li><li>Strong leadership skills with a proven track record in similar luxury hotels or high-end dining operations.</li><li>Creativity and out of the box thinking is a must.</li><li>A relentless and infectious passion for food trends and restaurants concept.</li><li>Similar experience in opening standalone restaurants or large hotel operations would be advantageous.</li></ul></div></div></div>

SR. RESTAURANT MANAGER

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 As a Senior Restaurant Manager, you will be responsible for leading and inspiring the team across multiple outlets, delivering an exceptional service experience that embodies the charm of a world-class Grand Caf&eacute; with a modern, creative twist.
 
 
 You will oversee the operations of each outlet as independent profit centers, ensuring alignment with the brand&rsquo;s operational standards and concept. Your leadership will focus on maximizing guest satisfaction, driving service excellence, optimizing financial performance, and strategically positioning the outlets as market leaders within the competitive hospitality landscape.
 
 
 
 Qualifications
 
 
 
 To be successful in this role, you will require to have:
 
 
 <ul>
 <li>
 Minimum 2 years' work experience as an Outlet Manager in a similar concept with 5 Star Hotel or contemporary independent and handling multiple restaurants with similar concept restaurant as per the international standards.
 </li>
 <li>
 Strong leadership skills with a proven track record in similar luxury hotels or high-end dining operations.
 </li>
 <li>
 Creativity and out of the box thinking is a must.
 </li>
 <li>
 A relentless and infectious passion for food trends and restaurants concept.
 </li>
 <li>
 Similar experience in opening standalone restaurants or large hotel operations would be advantageous.
 </li>
 </ul>
</div>

Sr. Restaurant Manager

<div>
 
 Job Description
 
 
 
 
 This vacancy is part of NOV's Kuwaitization initiative.
 
 
 
 
 Job Summary
 
 
 
 Support coring operations at the wellsite. Operate basic coring systems unsupervised with coring supervisor on locations. Support basics wellsite Core handing and processing unsupervised.
 
 
 <ul>
 <li>
 Additional advanced Wellsite Services &amp; Customer / Drilling Contractor interaction
 </li>
 <li>
 Operate basic wireline and/or conventional coring systems unsupervised with coring supervisor on location
 </li>
 <li>
 Operate basic wellsite handling and processing unsupervised with coring supervisor on location
 </li>
 <li>
 Basic personnel management &amp; engineering principles
 </li>
 <li>
 Attend morning meetings at rig-site, DWOP, pre-spud meetings and client meetings.
 </li>
 <li>
 Liaise with customer, drilling contractor personnel and office on job requirement and readiness.
 </li>
 <li>
 Able to complete required documents as per office requirements (Core Log, field reports, daily update, rig work permits, safety meetings, inspection reports / certificates / services tickets / teams paperwork (Driving - Journey Management Plan, Rig Safety Form &ndash; Pre-Planning, Rig Safety Form - Rig Operations, etc..) and any other required documents. Acquire any additional information/data required as per the request of office)
 </li>
 <li>
 Can perform basic interpretation of NOV software&rsquo;s (TerraSCOPE log, VibraSCOPE (Critical RPM analysis / Torque and drag analysis), hydraulics, BHA configurations, Jar Placement)
 </li>
 <li>
 Can find and follow Repair &amp; Maintenance workshop manual, to service coring tools.
 </li>
 <li>
 Ability to select different core head configurations and cutter shaped/size selection
 </li>
 <li>
 Ability to select different inner tube types based on application.
 </li>
 <li>
 Complete mandatory core competencies &amp; electives in line with area requirements including HSEQ
 </li>
 <li>
 Satisfy requirements of Role Guide to become eligible for promotion to Coring supervisor.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Complete workshop Equipment Preparation (equipment checklist, equipment packing / unpacking, etc.)
 </li>
 <li>
 Complete Pre-Mobilization checks (utilizing the pre-Mob checklist)
 </li>
 <li>
 Complete Pre-Job Checks
 </li>
 <li>
 Complete Job Hazard Analysis (JHA) writing
 </li>
 <li>
 Complete Measurements (OD components, ID components, etc.)
 </li>
 <li>
 Complete Basic Calculations (Makeup TQ, thermal expansion)
 </li>
 <li>
 Complete Pick-up / lay down / recovery of inner &amp; outer coring system components &amp; core
 </li>
 <li>
 Pre-Planning, Rig Safety Form - Rig Operations, etc..) and any other required documents. Acquire any additional information/data required as per the request of office)
 </li>
 <li>
 Complete Core log and daily reports.
 
 
 </li>
 </ul>
 
 Educational Qualification &amp; Experence Required
 
 
 
 <ul>
 <li>
 Engineering or Geology Degree preferred.
 </li>
 <li>
 Experience in a similar operational position within Oil and Gas. Specifically Rig site related.
 </li>
 <li>
 Computer literacy (including good command of Microsoft Office Excel, Word and Outlook).
 </li>
 <li>
 Drilling &amp; Completion Process.
 </li>
 <li>
 Basic understanding of Geology.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Every day, the oil and gas industry&rsquo;s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
 
 
 
 We Power the Industry that Powers the World
 
 
 
 Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success&mdash;now and in the future.
 
 
 
 Global Family
 
 
 
 We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
 
 
 
 Purposeful Innovation
 
 
 
 Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
 
 
 
 Service Above All
 
 
 
 This drives us to anticipate our customers&rsquo; needs and work with them to deliver the finest products and services on time and on budget.
</div>

Coring Field Service Engineer (Kuwaiti Nationals)

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