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customer service advisor - arabic speaker - abudhabi

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customer service advisor - arabic speaker (abu dhabi) Jobs in House Corporate M A Lawyer Jobs In Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

customer service advisor - arabic speaker (abu dhabi)

automotive service advisor

LIBERTY CAR CARE

KEY RESPONSIBILITIES<ul><li>Serve as the primary point of contact between customers and the workshop, ensuring smooth communication and a professional Liberty Car Care experience.</li><li>Greet customers warmly, identify their service needs, and assess opportunities for value-added services.</li><li>Record customer concerns, vehicle symptoms, and service instructions accurately in the system.</li><li>Prepare repair orders, provide clear cost estimates, and issue final invoices with full transparency.</li><li>Coordinate with technicians to ensure timely completion of jobs and accuracy of service execution.</li><li>Provide continuous job status updates, additional recommendations, and delivery timelines to customers.</li><li>Conduct detailed vehicle walk-around inspections during check-in and vehicle delivery.</li><li>Recommend preventive maintenance, tyres, batteries, alignment, AC service, and other workshop offerings.</li><li>Support active upselling of value-added services in a customer-focused and ethical manner.</li><li>Handle customer concerns, warranty claims, service issues, and follow-ups with professionalism.</li><li>Maintain complete service records, daily sales reports, and customer communication logs.</li><li>Ensure compliance with Liberty Car Care SOPs, operational standards, and safety procedures.</li><li>Work closely with technicians, receptionists, and management to achieve daily sales and service KPIs.</li><li>Deliver consistent, exceptional customer experience aligned with Liberty Car Care service values.</li><li>Represent Liberty Car Care&rsquo;s brand image with professionalism, courtesy, and integrity.</li></ul>DESIRED CANDIDATE PROFILE<ul><li>Sales-driven, confident, and customer-oriented personality with strong persuasion skills.</li><li>Empathetic, diplomatic, and able to resolve customer concerns smoothly.</li><li>Proactive, dependable, and focused on achieving daily service and sales targets.</li><li>Strong communicator who collaborates effectively with workshop teams and management.</li><li>Skilled in upselling services while maintaining honesty, transparency, and customer trust.</li><li>Presentable, courteous, and committed to upholding Liberty Car Care&rsquo;s brand standards.</li><li>Experience in Tyre Plus, Bosch Car Service, or any Multibrand Auto Workshop is highly preferred.</li></ul>QUALIFICATIONS<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive, Mechanical, Business, or equivalent (preferred but not mandatory).</li><li>Minimum 2&ndash;3 years of experience as a Service Advisor / Service Sales Advisor in a workshop environment.</li><li>Strong technical understanding of vehicle systems, service processes, and maintenance requirements.</li><li>Excellent communication skills; able to simplify technical issues for customers.</li><li>Proven ability to manage multiple repair orders and achieve sales &amp; performance KPIs.</li><li>Highly organized, detail-oriented, and able to perform efficiently in a fast-paced workshop.</li><li>UAE Driving License preferred.</li><li>Fluency in English required; Arabic is an advantage.</li></ul>Job Type: Full-time

Automotive Service Advisor

Bright Spark Auto Repairing

UAE Nationals onlyJob description:<ul><li>Assist the Service Manager in providing detailed input for the quotations, planning, and reviews of all workshop projects.</li><li>Aid in determining work prioritization and task allocation for all workshop tasks under the guidance of the Service Manager.</li><li>Organize appointments, collections, transportation, and support for customers needing workshop services.</li><li>Manage accurate maintenance and service records, ensuring timely updates and quality documentation.</li><li>Assist in overseeing workshop operations, ensuring tasks are completed efficiently and safely.</li><li>Monitor and report field faults and non-compliances, ensuring timely resolution.</li><li>Support the scheduling of mobilisation/demobilisation equipment and service delivery provisions.</li><li>Conduct review meetings of order execution status and communicate with customers regarding progress or delays.</li><li>Ensure effective communication with workshop staff to facilitate smooth operations and accurate estimates.</li><li>Maintain security and efficiency in workshop operations, seeking continuous improvements and efficiencies.</li><li>Coordinate with sales, accounts, parts, and report to the Service Manager.</li></ul>Job Types: Full-time, PermanentPay: AED9,000.00 - AED11,000.00 per monthApplication Question(s):<ul><li>Are you a UAE National</li><li>Do You Have Family Book</li></ul>

zararah general transporting

_ Job Responsibilities:_<ul><li>Coordinate and manage service activities for heavy vehicles and equipment.</li><li>Communicate with clients to understand service needs and provide accurate job estimates.</li><li>Follow up on maintenance schedules, repairs, and service progress.</li><li>Ensure all work is carried out according to safety standards and company procedures.</li><li>Prepare service reports, job cards, and documentation.</li><li>Liaise with workshop technicians and supervisors for smooth workflow.</li></ul>_ Required Qualifications &amp; Skills:_<ul><li>Minimum 3 years of experience in heavy vehicle service.</li><li>Experience working in oil &amp; gas environment is mandatory.</li><li>Strong technical knowledge of heavy trucks, trailers, and equipment.</li><li>Good communication and customer service skills.</li><li>Ability to work under pressure and handle field service tasks.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Royal Swiss Auto Services

Job PurposeTo act as the main point of contact between customers and the service department. Responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, providing accurate estimates, ensuring timely repair completion, and delivering an excellent customer experience.Key Responsibilities<ul><li>Greet customers and receive vehicles for service or repair.</li><li>Understand customer concerns and accurately record all required details in the job card.</li><li>Provide service/repair recommendations and obtain customer approval for the required works.</li><li>Prepare and explain cost estimates, including parts and labor charges.</li><li>Coordinate with workshop technicians to ensure smooth workflow and timely completion of jobs.</li><li>Monitor job progress and update customers on repair status.</li><li>Conduct final quality checks with the workshop team before vehicle delivery.</li><li>Inform customers about any additional findings and obtain approval before proceeding.</li><li>Prepare and present invoices to customers and explain billing details.</li><li>Handle customer complaints professionally and ensure issues are resolved promptly.</li><li>Maintain customer records and follow up on pending jobs or future maintenance reminders.</li><li>Promote services, maintenance packages, or special offers to customers where applicable.</li><li>Ensure compliance with company SOPs and safety protocols.</li></ul>RequirementsEducation &amp; Experience:<ul><li>Diploma or bachelor&rsquo;s degree (Automotive/Mechanical preferred).</li><li>Minimum 2&ndash;3 years&rsquo; experience as a Service Advisor in the automotive industry.</li></ul>Skills:<ul><li>Strong customer service and communication skills.</li><li>Good technical knowledge of automotive systems.</li><li>Ability to prepare accurate estimates and manage job cards.</li><li>Proficiency in computer systems and dealer management software.</li><li>Strong problem-solving and multitasking abilities.</li><li>Fluency in English; Arabic/Hindi/Urdu is an advantage.</li></ul>Job Type: Full-time

Service Advisor - Automotive

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
 <ul>
 <li>
 Greet customers courteously and inquire about their vehicle issues.
 </li>
 <li>
 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
 </li>
 <li>
 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
 </li>
 <li>
 Provide accurate estimates of repair costs and timeframes for service completion.
 </li>
 </ul>
 
 
 Service Recommendations:
 
 
 <ul>
 <li>
 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
 </li>
 <li>
 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
 </li>
 <li>
 Explain the benefits and importance of preventive maintenance services to customers.
 </li>
 </ul>
 
 
 Appointment Scheduling:
 
 
 <ul>
 <li>
 Schedule appointments for vehicle repairs and maintenance services.
 </li>
 <li>
 Coordinate with the service department to ensure timely allocation of resources and completion of services.
 </li>
 <li>
 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
 <ul>
 <li>
 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
 </li>
 <li>
 Provide quotes to customers and obtain their approval before initiating repairs.
 </li>
 <li>
 Verify parts availability and order necessary components for repairs.
 </li>
 </ul>
 
 
 Customer Service and Satisfaction:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
 </li>
 <li>
 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
 </li>
 <li>
 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
 <ul>
 <li>
 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
 </li>
 <li>
 Prepare and process service invoices, ensuring accuracy in billing and customer information.
 </li>
 <li>
 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
 <ul>
 <li>
 Stay updated on automotive technology, service procedures, and industry trends.
 </li>
 <li>
 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
 <ul>
 <li>
 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
 </li>
 <li>
 Promote service packages, maintenance plans, and dealership promotions to customers.
 </li>
 <li>
 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

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