automotive service advisor

الرميح للسيارات

Location: Saudi Arabia Employment Type: Full-Time Industry: Automotive / After-Sales ServicesJob SummaryWe are seeking a professional and customer-oriented Automotive Service Advisor to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.Key Responsibilities<ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct initial vehicle inspection and accurately record customer concerns and service requirements.</li><li>Prepare repair orders and service estimates according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul>Experience Requirements<ul><li>Minimum 2&ndash;5 years of experience as a Service Advisor or Automotive Service Consultant.</li><li>Experience working in automotive dealerships or authorized service centers is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul>Required Skills<ul><li>Strong knowledge of automotive maintenance and repair processes.</li><li>Excellent customer service and communication skills.</li><li>Ability to prepare repair orders, cost estimates, and service documentation.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using ERP or workshop management systems.</li><li>Strong problem-solving and conflict resolution skills.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul>Job Type: Full-timePay: ﷼3,500.00 per monthWork Location: In person

Automotive Service Advisor

Crypto Auto

Automotive Service Advisor - Essential Duties<ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Greets customers in a timely, friendly manner and obtains vehicle information.</li><li>Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Obtains customer's signature on repair order; provides customer with a copy.</li><li>Establishes customer's method of payment. Obtains credit approval, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Implements and maintains a service marketing program.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Keeps service department forms, menus and pricing guides up to date.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Handles telephone inquiries regarding appointments and work in process.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li><li>Maintains a professional appearance.</li><li>Keeps work area clean.</li><li>Other tasks as assigned</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

OWS AUTOMOTIVE

Key ResponsibilitiesCustomer Service &amp; Communication:<ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul>Service Operations:<ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul>Essential Skills &amp; CompetenciesTechnical Skills:<ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul>Required Qualifications<ul><li>Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li>Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li>Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li>Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li>Valid UAE Driver's License: Must be able to test drive vehicles</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Would you like to join in the next 15 days?</li></ul>Experience:<ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul>Work Location: In person

Vehicle Service Advisor

jumami

Job Vacancy &ndash; Car Receiver / Service AdvisorWe are seeking a professional and customer-focused Car Receiver / Service Advisor to join our automotive service team.Key Responsibilities:<ul><li>Welcome customers and ensure a smooth, professional vehicle drop-off experience</li><li>Perform initial vehicle inspection and accurately document condition</li><li>Register customer and vehicle details in the system (ERP)</li><li>Coordinate with workshop technicians on service requirements and timelines</li><li>Monitor job progress and proactively update customers</li><li>Ensure high levels of customer satisfaction and service quality</li></ul>Requirements:<ul><li>Minimum 2 years of experience in an automotive service center</li><li>Basic knowledge of automotive mechanics and electrical systems</li><li>Strong communication skills in English</li><li>Experience with ERP / workshop management systems</li><li>Professional appearance with a strong customer-service mindset</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Monthly performance incentives</li><li>Professional work environment</li><li>Career growth opportunities</li></ul>Job Type: PermanentPay: BD150.000 - BD200.000 per monthWork Location: In person

Job Vacancy – Car Receiver / Service Advisor

Eldorado National California

<div><div>Service Advisor 
 
Position Summary: 
ElDorado National California (ENC) is seeking a highly organized and customer-focused Service Advisor to support our growing Service Department. This role serves as the key connection between customers, field service technicians, and internal teams to ensure timely and efficient vehicle repairs. 
 
The Service Advisor will manage incoming service requests, create and track work orders, coordinate technician scheduling, and communicate repair updates to customers. This position plays an important role in helping transit agencies keep their fleets operating safely and reliably. 
 
The ideal candidate thrives in a fast-paced service environment, has strong communication skills, and enjoys solving problems while supporting technicians and customers. 
 
Essential Duties:</div>
<ul><li>Serve as the primary liaison between customers, field service technicians, and internal departments to ensure effective communication and timely service resolution.</li>
<li>Receive and process service requests; create and manage work orders in the ERP system, ensuring accuracy and completeness of all required information.</li>
<li>Coordinate and schedule service activities to optimize technician utilization and minimize vehicle downtime.</li>
<li>Monitor work order status and provide timely updates to customers and internal stakeholders.</li>
<li>Ensure all service documentation, including labor, parts, and technician notes, is accurately recorded and maintained.</li>
<li>Review and validate completed work orders for accuracy prior to closure, billing, or warranty submission.</li>
<li>Support warranty processes by ensuring compliance with documentation and reporting requirements.</li>
<li>Coordinate with parts and internal teams to support timely repair completion.</li>
<li>Maintain organized service records and ensure data integrity within service management systems.</li>
<li>Prioritize and manage multiple service requests in a fast-paced environment while maintaining a high level of accuracy.</li>
<li>Escalate complex or recurring issues to management or engineering as appropriate.</li>
<li>Provide professional customer support, resolving inquiries and service concerns in a timely manner.</li>
<li>Comply with all company policies, procedures, and safety requirements.</li>
</ul><div>Required Knowledge, Skills, and Abilities:</div>
<ul><li>Strong customer service skills with the ability to communicate technical information clearly to both technical and non-technical audiences.</li>
<li>Knowledge of service operations, including work order creation, repair documentation, and maintenance coordination.</li>
<li>Ability to effectively coordinate and prioritize multiple service requests in a fast-paced environment.</li>
<li>Strong organizational skills and attention to detail to ensure accurate documentation of service activities.</li>
<li>Ability to work collaboratively with service technicians, engineering teams, warranty staff, and external customers.</li>
<li>Basic understanding of heavy-duty vehicle systems, including diesel engines, electrical systems, and vehicle components (preferred).</li>
<li>Proficiency in Microsoft Office applications including Outlook, Excel, and Word.</li>
<li>Ability to learn and effectively use service management or ERP systems such as Epicor or similar platforms.</li>
<li>Strong problem-solving and critical thinking skills when addressing service concerns and customer requests.</li>
<li>Ability to maintain professionalism and composure when handling urgent service issues or customer concerns.</li>
<li>Ability to follow company procedures and ensure compliance with documentation and service reporting requirements.</li>
</ul><div>Education, Experience, and/or Required Licenses 
Education</div>
<ul><li>High school diploma or GED required.</li>
<li>Associate degree in Automotive Technology, Diesel Technology, Business Administration, or a related field preferred.</li>
</ul><div>Experience</div>
<ul><li>Minimum 2&ndash;5 years of experience in a service advisor, service coordinator, dispatcher, or customer service role within an automotive, fleet, truck, bus, or heavy equipment service environment.</li>
<li>Experience coordinating repairs, maintenance scheduling, or service work orders.</li>
<li>Experience communicating technical repair information to customers and service technicians.</li>
<li>Experience working with service management or ERP systems (Epicor, CDK, Reynolds, or similar) preferred.</li>
<li>Familiarity with warranty documentation and service reporting processes is a plus.</li>
</ul><div>Licenses / Certifications</div>
<ul><li>Valid Driver&rsquo;s License (Real ID) required for local and domestic travel (up to 15%).</li>
<li>Commercial Driver&rsquo;s License (CDL) is not required but considered a plus.</li>
<li>ASE Service Consultant certification or related industry certification is preferred but not required.</li>
</ul>
<div> 
Equal Opportunity Employer 
ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. 
 
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team. 
 
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance. 
 
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate&rsquo;s qualifications and experience, with opportunities for growth and increases over time. 
 
The hiring range for this position is $23.00 - $30.00 per hour.</div></div>

Service Advisor

Al-Futtaim

<div>Job Requisition ID: 175841
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Service Advisor acts as the brand's ambassador to customers, playing a critical role in maintaining customer relations to ensure an engaged and seamless aftersales experience. This role is pivotal for achieving monthly revenue targets and enhancing customer retention through various strategies such as upselling, excellent service delivery, and handling customer complaints effectively. The Service Advisor coordinates with multiple departments, including Reception and Workshop Teams, and adheres to organizational policies to deliver consistent customer experiences.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Relationship Management</h4> 
<ul><li>
Build long-term relationships with customers to ensure customer retention and loyalty.</li><li>
Effectively manage customer complaints to satisfactory closure, sustaining and improving Customer Service Value and Net Promoter Scores.</li></ul><h4 class="jobSectionHeader"> 
Sales and Financial Performance</h4> 
<ul><li>
Achieve financial objectives by upselling and discount control to meet monthly revenue targets.</li><li>
Engage customers through consultation on service requirements to ensure the vehicle is fixed right the first time, aiming for a 95% fix-it-right score.</li></ul><h4 class="jobSectionHeader"> 
Coordination and Communication</h4> 
<ul><li>
Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers, maintaining the on-time-delivery commitment.</li><li>
Provide customers with a detailed explanation of all work performed and associated costs at the time of vehicle delivery, enhancing the understanding of value-added services.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Best Practices</h4> 
<ul><li>
Maintain active compliance with all Standard Operating Procedures, Company policies, and Distributor Programs.</li><li>
Ensure 100% accuracy of data quality on all documents, impacting internal audit scores.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent customer handling and relationship management skills.</li><li>
Strong communication skills with fluency in English and basic Arabic.</li><li>
Technical proficiency with product and process knowledge.</li><li>
Ability to work collaboratively with diverse teams and manage extended hours when required.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Diploma or Bachelor's degree in Automobile or Mechanical Engineering.</li><li>
3 to 5 years of experience in the automotive industry, preferably in a service role.</li><li>
Proficiency in MS Office; SAP knowledge preferred.</li><li>
Fluency in English and basic Arabic.</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Parts Advisor

<div>
 
 Job Requisition ID:
 
 176066
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Receive customers promptly, understand their concerns, and accurately record job requirements.
 </li>
 <li>
 Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.
 </li>
 <li>
 Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.
 </li>
 <li>
 Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.
 </li>
 <li>
 Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.
 </li>
 <li>
 Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.
 </li>
 <li>
 Manage parts returns according to policy and ensure completeness of documentation.
 </li>
 <li>
 Achieve assigned monthly targets for parts, service, and other revenue streams.
 </li>
 <li>
 Complete dealer certifications and participate in skill contests as required.
 </li>
 <li>
 Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Minimum of 3 years&rsquo; experience as a Parts or Service Advisor in an automotive dealership.
 </li>
 <li>
 Bachelor&rsquo;s degree in Automobile or Mechanical Engineering (or equivalent).
 </li>
 <li>
 Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.
 </li>
 <li>
 Technical understanding of automotive parts and repair processes.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You will be part of the Aftersales Quick Service Centre team, reporting directly to the Parts Manager. The team works collaboratively to achieve service quality, sales targets, and customer satisfaction scores. The environment is fast paced, customer focused, and highly performance driven.
 
 
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Proficiency in automotive aftersales systems such as SAP, dealer management processes, and MS Office.
 </li>
 <li>
 Strong organizational skills with attention to detail.
 </li>
 <li>
 Ability to work under pressure while maintaining service quality.
 </li>
 <li>
 Customer centric mindset with a commitment to delivering excellent service.
 </li>
 <li>
 Strong customer handling, communication, and interpersonal skills.
 </li>
 <li>
 Ability to manage cash, documentation, and inventory with high accuracy.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
 
 
 Additional Internal Information:
 
 
 <ul>
 <li>
 Reports to: Parts Manager
 </li>
 <li>
 Band: D
 
 
 </li>
 </ul>
 
 Note:-
 
 
 
 You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
 
 
 You must inform your HRBP in confidence of your application.
 
 
 Please note that this vacancy may be advertised externally in the next week so apply without delay.
</div>

Parts Advisor | Al-Futtaim Automotive | DOMASCO

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Parts Advisor | Al-Futtaim Automotive | DOMASCO