automotive service advisor

RED FOX AUTO CARE LLC

Job Title: Service AdvisorJob Description: We are seeking a knowledgeable and customer-focused Service Advisor to join our multi-brand car garage team. The Service Advisor will act as the main point of contact for customers, providing expert advice and ensuring a seamless service experience. The ideal candidate will have excellent communication skills, a solid understanding of automotive services, and a passion for delivering top-notch customer service.Key Responsibilities:<ul><li>Greet customers and assess their vehicle service needs.</li><li>Provide detailed explanations of services and repairs required.</li><li>Prepare accurate cost estimates and timelines for repairs.</li><li>Coordinate with the workshop to ensure timely and efficient service.</li><li>Keep customers informed about the status of their vehicle and any changes to estimated costs or repair timelines.</li><li>Handle customer inquiries and resolve any issues or complaints.</li><li>Maintain comprehensive service records and documentation.</li></ul>Qualifications:<ul><li>Diploma/BE or equivalent.</li><li>Proven experience as a Service Advisor or Bodyshop advisor role.</li><li>Strong understanding of automotive services and repair processes.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Proficiency with automotive software systems is a plus.</li><li>A valid UAE driver&rsquo;s license &amp; Arabic language proficiency will be an advantage.</li></ul>How to Apply: Interested candidates should submit their resume and a cover letter outlining their experience and qualifications to hr@redfox.aeJob Type: Full-timePay: AED2,500.00 - AED5,000.00 per month

Automotive Service Advisor

Excel Auto Workshop

Job Opening: Service AdvisorLocation: Excel Auto WorkshopPosition Type: Full-Time∆ Job DescriptionExcel Auto Workshop is looking for a proactive and customer-focused Service Advisor to join our team. The ideal candidate will act as the key link between customers and technicians, ensuring smooth workflow, clear communication, and high customer satisfaction.∆ Key Responsibilities<ul><li>Greet customers and understand vehicle concerns clearly</li><li>Communicate effectively with technicians to ensure accurate job execution</li><li>Prepare detailed job estimations and get customer approvals</li><li>Prepare and explain invoices clearly to customers</li><li>Source spare parts efficiently and coordinate with suppliers</li><li>Keep customers updated on job progress, delays, and additional work</li><li>Ensure smooth workflow between reception, workshop, and parts sourcing</li><li>Maintain accurate records using garage management / automation software</li><li>Handle customer queries, follow-ups, and service-related complaints professionally</li><li>Support workshop operations wherever required to maintain efficiency</li></ul>∆ Required Skills &amp; Qualifications<ul><li>Excellent communication skills (very important)</li><li>Strong command of English (spoken and written)</li><li>Arabic language skills are a strong advantage</li><li>Good understanding of vehicle service processes and workshop operations</li><li>Experience or familiarity with garage management / automation software</li><li>Strong computer skills (estimations, invoicing, emails, software usage)</li><li>Ability to multitask and work under pressure</li><li>Customer-oriented mindset with a professional attitude</li></ul>∆ Preferred Experience<ul><li>Minimum 2 years of UAE Experience is Required.</li><li>Previous experience as a Service Advisor, Service Coordinator, or similar role</li></ul>Experience working in a GERMAN/EUROPEAN Automotive Workshop environment (preferred)∆ Salary &amp; Benefits Salary Range: AED 2,500 &ndash; 3,500 per month Incentives / Commissions based on performance Growth opportunities within the companyWhy Join Excel Auto Workshop?<ul><li>Professional and supportive work environment</li><li>Opportunity to grow with a fast-developing workshop</li><li>Performance-based incentives</li><li>Hands-on exposure to real workshop operations</li></ul>Interested candidates can apply by sending their CV or contacting us directly.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>UAE Automotive Service Advisor : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

DARCARS Automotive Group

<div>DARCARS Jacksonville is now seeking Automotive Service Advisor / Writer
As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer&rsquo;s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.
In this role you'll:<ul><li>
Greet customers in a timely, friendly manner and obtain pertinent vehicle information</li><li>
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers&rsquo; specifications</li><li>
Generate and provide customers with a complete and accurate estimate of repair orders</li><li>
Establish and communicate completion time of repair with customer and technician</li><li>
Answer incoming service calls</li><li>
Maintain and schedule service appointments</li><li>
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI</li><li>
Follow the manufacturer&rsquo;s warranty guidelines and procedures</li><li>
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)</li><li>
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property</li><li>
Must be able to manage in a fast paced work environment with limited supervision</li><li>
Must have great customer service, phone and computer skills</li><li>
Previous automotive Service Advisor experience highly preferred</li><li>
Must be a minimum of eighteen years of age</li><li>
Must have a valid driver's license</li><li>
Must be able to pass pre-employment screening (background)</li></ul>
Benefits<ul><li>
Competitive pay and opportunities for bonus</li><li>
Comprehensive Benefits Plan including 401k</li><li>
PTO and Paid Holidays</li><li>
Employee discounts on vehicle purchases, parts and service repairs</li><li>
Opportunities to join our community service initiatives</li></ul> 
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer &amp; drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer &amp; motor vehicle records, verification of SSN). Employment is on an at-will basis &amp; subject to termination if dealership rules &amp; regulations are violated.
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Automotive Service Advisor / Writer

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

al waha for cars

WE&rsquo;RE HIRING &ndash; SERVICE ADVISOR (AUTOMOTIVE)Al Waha Cars | Hiring from QatarAre you passionate about automobiles and customer service?Al Waha Cars is looking for a dynamic and experienced Service Advisor with 2&ndash;3 years of automotive industry experience to join our growing team.Why Join Al Waha Cars?Work with a reputed automotive companyFriendly and professional work environmentCareer growth and stabilityCompetitive salary packageKey Responsibilities:Welcome customers and understand their vehicle service needsPrepare job cards and clearly explain service details, timelines, and costsCoordinate with technicians to ensure quality repairs and timely deliveryKeep customers informed throughout the service processEnsure high customer satisfaction and handle concerns professionallyPromote service packages, value-added services, and genuine spare partsRequirements:2&ndash;3 years of experience as a Service Advisor in the automotive industryFluent in Arabic and able to communicate in basic EnglishStrong customer service and communication skillsGood technical understanding of vehicles and repairsAbility to work efficiently in a fast-paced environmentComputer knowledge and service software experienceValid driving license is an advantageJob Type: Full-timePay: From QAR5,000.00 per month

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

SBM Garage

Job TitleExperienced Automotive Service Advisor (5&ndash;7+ Years Experience Required)Job SummaryWe are a well established automotive repair shop seeking a highly experienced Service Advisor to join our team. This position is suited for a professional who has worked locally in multiple automotive repair shops and understands the demands of a fast paced service environment.The ideal candidate is someone who can be trusted to manage their responsibilities independently, maintain high standards of professionalism, and represent the shop with integrity at all times.Key Responsibilities<ul><li>Welcome customers professionally and accurately understand their vehicle concerns</li><li>Prepare clear and detailed repair orders and communicate repairs in a transparent and confident manner</li><li>Manage multiple repair orders simultaneously while maintaining accuracy and organization</li><li>Coordinate closely with technicians to prioritize jobs and ensure smooth workflow</li><li>Take ownership of service processes from customer intake to vehicle delivery</li><li>Address customer concerns and complaints calmly and effectively, taking initiative to resolve issues</li><li>Recommend required repairs and maintenance honestly and responsibly</li><li>Follow up with customers on approvals, job status, and service completion</li><li>Maintain accurate documentation, invoicing, and service records</li><li>Uphold shop policies, quality standards, and customer service expectations</li></ul>Required Experience &amp; Qualifications<ul><li>Minimum 5&ndash;7 years of experience as an Automotive Service Advisor</li><li>Local experience required, preferably across multiple automotive repair shops</li><li>Strong understanding of vehicle systems, diagnostics, repairs, and maintenance schedules</li><li>Proven ability to work efficiently in a high-volume, high-pressure environment</li><li>Strong communication and interpersonal skills</li><li>Ability to manage competing priorities without compromising service quality</li><li>Basic computer and service management software proficiency</li><li>Motivated, reliable, and committed to contributing to the long-term success of the shop</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Stable and respectful working environment</li><li>Opportunity to play a key role in daily operations and shop growth</li></ul>How to ApplyQualified candidates with relevant experience are encouraged to apply with their CV on Whatsapp at +97455606170 or email at saoudm.umer@gmail.comJob Type: Full-time

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