automotive service advisor

Protective

<div><div>The work we do has an impact on millions of lives, and you can be a part of it.</div><div>
We help protect our customers against life&rsquo;s uncertainties. Regardless of where you work within the company, you&rsquo;ll be helping provide protection and peace of mind when our customers need it most.<br>
</div><div></div><br>
<div><div>If you're ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the claims experience! <b>Join Our Team at Protective!</b></div><br>
<div></div>
<div>
As a <b>Mechanical Claims Adjuster</b>, you'll play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administrators while providing knowledge to the customers and dealers.</div><br>
<div></div>
<div><b>
Compensation:</b></div>
<div>
Starting range of pay: $22.00 - $25.00 hourly, non-exempt. Overtime available! Exceptional Benefits!</div><br>
<div><b>
</b></div><div><b>Work Schedules available:
</b></div><div>Monday- Friday, 930am-600pm EST; Initial training schedule may differ</div><br>
<div></div>
<div><b>
Hybrid Work Schedule: </b>(Based on Performance &amp; Expectations) Subject to change based on business needs.</div><br>
<div></div>
<div><b>
First 2 Weeks:</b></div>
<ul>
<li>Full-Time In-Office, Monday- Friday</li>
</ul>
<div><b>Weeks 3 through 6 months:</b></div>
<ul>
<li>3 days onsite at the Strongsville, OH office, and 2 days' work from home</li>
</ul>
<div><b>After 6 Months:</b></div>
<ul>
<li>Eligible for 3 work from home days/week and 2 days/week onsite at the Strongsville, OH office; subject to KPI review</li>
</ul></div><h3 class="jobSectionHeader"><b>Job Summary &amp; Objective:</b></h3><div>
<div>
The Mechanical Claims Adjuster will provide support to our claims department by handling a large volume of claims calls, opening new claims thoroughly and accurately, collecting and reviewing all claim documents, verifying all requirements that have been met, and providing claim status updates. The Mechanical Claims Adjuster will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management.</div><br>
<div></div>
</div><h3 class="jobSectionHeader"><b>
Essential Functions:</b></h3><div>
<div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</div>
</div><h3 class="jobSectionHeader"><b>
Customer Service &amp; Claims Adjudication:</b></h3><div>
<ul><li>Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation &amp; Change.</li>
<li>Answer incoming claims calls, identify key information about the customer&rsquo;s contract, and answer questions related to coverage.</li>
<li>Communicate follow-up information as needed.</li>
<li>Communicate new claims web instructions.</li>
<li>Ability to manage escalated cases and handle disputes or complaints effectively.</li>
<li>Review incoming claims assigned to you and/or your responsible queues.</li>
<li>Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.</li>
<li>Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.</li>
<li>Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required.</li>
<li>Ensure all claim handling and communication is handled within our desired metrics.</li>
<li>Maintain professional and technical knowledge.</li>
<li>Work independently &amp; proactively.</li>
<li>Assist the Mechanical Claims Lead and Supervisor with various projects.</li>
</ul></div><h3 class="jobSectionHeader"><b>Team Player with Other Departments:</b></h3><div>
<ul><li>Support other teams.</li>
<li>Cross-train to gain basic knowledge of other departments within our organization.</li>
<li>Share ideas that may help with organizational productivity</li>
</ul></div><h3 class="jobSectionHeader"><b>Required Knowledge, Skills and Abilities:</b></h3><div>
<ul><li>Reliable and punctual.</li>
<li>Keeps a positive attitude and remains cool under stress.</li>
<li>Plan, organize, prioritize, and complete projects and assignments in a timely manner.</li>
<li>Detail-oriented, accurate, and highly organized.</li>
<li>Displays pride in work.</li>
<li>Active listener with the ability to adapt/respond to various types of personalities.</li>
<li>Receptive to coaching and development.</li>
<li>Interact effectively with associates, management, and internal and external customers.</li>
<li>Superior communication skills, both written and verbal.</li>
<li>Demonstrate that you can solve customer problems using creative and effective techniques.</li>
<li>Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.</li>
<li>Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.</li>
<li>Ability to type at least 40 wpm + Strong 10-key.</li>
<li>Strong mathematical aptitude.</li>
<li>Operate a calculator and related office equipment.</li>
<li>Proven ability to multi-task and handle interruptions.</li>
<li>Ability to work flexible hours.</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Knowledge, Skills:</b></h3><div>
<ul><li>ASE Certification, or Automotive Service Excellence.</li>
<li>Experience in automotive mechanical claims, service writing, or repair facility operations.</li>
<li>Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData).</li>
<li>Knowledge and experience with claims contact center.</li>
</ul></div><h3 class="jobSectionHeader"><b>Work Environment and Physical Requirements:</b></h3><div>
<ul><li>Normal office environment.</li>
<li>Ability to frequently sit for long periods of time.</li>
<li>Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch.</li>
<li>Ability to constantly hear and talk, both in person and by phone.</li>
<li>Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.</li>
<li>Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus.</li>
<li>Ability to lift at least 20 pounds.</li>
</ul></div><div>Protective&rsquo;s targeted compensation for this position is $22.00 - $25.00, hourly. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective&rsquo;s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.</div><div><b>
Employee Benefits:</b><b><i>
</i></b></div><div>We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (<i>e.g.</i>, paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective&rsquo;s platform to improve wellbeing while earning cash rewards.<br>
</div><div></div><br>
<div>Eligibility for certain benefits may vary by position in accordance with the terms of the Company&rsquo;s benefit plans.</div><div></div><div><b><br>
Accommodations for Applicants with a Disability</b><b>:</b></div><div>
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.</div><div></div><div><br>
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.</div><div></div><div><b><br>
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

SBM Garage

<p><b>Job Title</b></p><p><b>Experienced Automotive Service Advisor (5&ndash;7+ Years Experience Required)</b></p><p><b>Job Summary</b></p><p>We are a well established automotive repair shop seeking a <b>highly experienced Service Advisor</b> to join our team. This position is suited for a professional who has worked <b>locally in multiple automotive repair shops</b> and understands the demands of a fast paced service environment.</p><p>The ideal candidate is someone who can be trusted to manage their responsibilities independently, maintain high standards of professionalism, and represent the shop with integrity at all times.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome customers professionally and accurately understand their vehicle concerns</li><li>Prepare clear and detailed repair orders and communicate repairs in a transparent and confident manner</li><li>Manage multiple repair orders simultaneously while maintaining accuracy and organization</li><li>Coordinate closely with technicians to prioritize jobs and ensure smooth workflow</li><li>Take ownership of service processes from customer intake to vehicle delivery</li><li>Address customer concerns and complaints calmly and effectively, taking initiative to resolve issues</li><li>Recommend required repairs and maintenance honestly and responsibly</li><li>Follow up with customers on approvals, job status, and service completion</li><li>Maintain accurate documentation, invoicing, and service records</li><li>Uphold shop policies, quality standards, and customer service expectations</li></ul><p><b>Required Experience &amp; Qualifications</b></p><ul><li><b>Minimum 5&ndash;7 years of experience as an Automotive Service Advisor</b></li><li><b>Local experience required</b>, preferably across <b>multiple automotive repair shops</b></li><li>Strong understanding of vehicle systems, diagnostics, repairs, and maintenance schedules</li><li>Proven ability to work efficiently in a high-volume, high-pressure environment</li><li>Strong communication and interpersonal skills</li><li>Ability to manage competing priorities without compromising service quality</li><li>Basic computer and service management software proficiency</li><li>Motivated, reliable, and committed to contributing to the long-term success of the shop</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary based on experience</li><li>Stable and respectful working environment</li><li>Opportunity to play a key role in daily operations and shop growth</li></ul><p><b>How to Apply</b></p><p>Qualified candidates with relevant experience are encouraged to apply with their CV on saoudm.umer@gmail.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Service Advisor

الرميح للسيارات

<p><b>Location:</b> Saudi Arabia<br/><b>Employment Type:</b> Full-Time<br/><b>Industry:</b> Automotive / After-Sales Services</p><p><b>Job Summary</b></p><p>We are seeking a professional and customer-oriented <b>Automotive Service Advisor</b> to join our after-sales service team. The Service Advisor will act as the primary point of contact between customers and the service department, ensuring a smooth service experience while maintaining high standards of customer satisfaction, operational efficiency, and service quality.</p><p>The ideal candidate should possess strong technical knowledge of automotive maintenance, excellent communication skills, and the ability to coordinate effectively with technicians and customers.</p><p><b>Key Responsibilities</b></p><ul><li>Greet customers and professionally handle vehicle service requests.</li><li>Conduct <b>initial vehicle inspection</b> and accurately record customer concerns and service requirements.</li><li>Prepare <b>repair orders and service estimates</b> according to company policies.</li><li>Explain recommended repairs, maintenance schedules, and service procedures to customers clearly.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and timely completion of work.</li><li>Monitor the progress of service orders and keep customers informed about repair status.</li><li>Ensure all documentation and service records are properly completed and maintained.</li><li>Promote additional services, maintenance packages, and genuine spare parts when appropriate.</li><li>Deliver completed vehicles to customers and explain the work performed.</li><li>Handle customer complaints professionally and escalate issues when necessary.</li><li>Ensure compliance with company policies, safety standards, and quality control procedures.</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or Bachelor's degree in <b>Automotive Engineering, Mechanical Engineering, or a related field</b> is preferred.</li><li>Professional certifications in automotive service management are an advantage.</li></ul><p><b>Experience Requirements</b></p><ul><li>Minimum <b>2&ndash;5 years of experience</b> as a <b>Service Advisor or Automotive Service Consultant</b>.</li><li>Experience working in <b>automotive dealerships or authorized service centers</b> is highly preferred.</li><li>Familiarity with automotive service systems and workshop operations.</li></ul><p><b>Required Skills</b></p><ul><li>Strong knowledge of <b>automotive maintenance and repair processes</b>.</li><li>Excellent <b>customer service and communication skills</b>.</li><li>Ability to prepare <b>repair orders, cost estimates, and service documentation</b>.</li><li>Good organizational and multitasking abilities.</li><li>Ability to work under pressure and meet service deadlines.</li><li>Basic computer skills and experience using <b>ERP or workshop management systems</b>.</li><li>Strong problem-solving and conflict resolution skills.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Customer Satisfaction Score (CSI)</li><li>Service revenue per customer</li><li>Workshop productivity and efficiency</li><li>Repair order accuracy</li><li>Customer retention rate</li><li>Service upselling performance</li></ul><p>Pay: ﷼2,500.00 - ﷼3,500.00 per hour</p><p>Expected hours: 48.0 per week</p><p>Work Location: In person</p>

Warranty Advisor & Services Center

ELITE AUTO REPAIR of Singer Island LLC

<p><b>Job Overview</b><br/>We are seeking a knowledgeable and customer-focused Automotive <b>Service Advisor / Writer</b> . The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves accurately diagnosing customer needs, <b>preparing service estimates</b>, and ensuring a seamless communication flow between technicians and clients. Candidates with dealership experience, automotive diagnostics skills, and a strong background in automotive service management will thrive in this position. The Service Advisor / Writer plays a vital role in enhancing customer satisfaction while supporting the dealership&rsquo;s service department operations.</p><p><b>Responsibilities</b></p><ul><li>Greet customers professionally and listen carefully to understand their vehicle concerns</li><li><b>Write detailed service estimates based on vehicle diagnostics and technician input</b></li><li><b>Communicate effectively with customers regarding recommended repairs, costs, and timelines</b></li><li><b>Upsell additional services such as oil changes, tire services, brake repairs, suspension work, alignments, transmission repairs, diesel engine repairs, shocks &amp; struts, auto body repairs, air brake systems, and other automotive repairs</b></li><li>Coordinate with technicians to prioritize repair orders and ensure timely completion of services</li><li>Maintain accurate documentation of all service work performed and parts used</li><li>Handle customer inquiries and provide exceptional customer service throughout the repair process</li><li>Manage cash handling transactions and process payments efficiently</li><li>Stay informed about the latest automotive repair techniques and dealership promotions</li><li>Assist in vehicle inspections and diagnostics to recommend appropriate maintenance or repairs</li></ul><p><b>Experience</b></p><ul><li>Prior dealership <b>experience is required</b></li><li>Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures</li><li><b>Experience with auto estimating software and service writing is essential</b></li><li>Familiarity with automotive repair specialties including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks &amp; struts, brake repair, air brake systems, and automobile sales is advantageous</li><li>Proven ability to upsell services while maintaining integrity and customer trust</li><li>Excellent customer service skills with the ability to communicate technical information clearly to clients</li><li>Previous experience handling cash transactions is a plus</li><li>Automotive technician or mechanic experience can be beneficial for understanding technical aspects of repairs</li></ul><p>Job Type: Full-time</p><p>Pay: RO100.000 - RO200.000 per month</p><p>Work Location: In person</p>

Al-Futtaim

<div><p><b>Job Requisition ID: </b>177070</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p><br>
<b>
Overview Of The Role:</b></p><br>
<p>
The Service Advisor plays a crucial role in ensuring a professional customer journey, driving customer retention, and contributing to the company's profitability. Through effective implementation of customer service standards, adherence to quality measures, and proactive sales strategies, the advisor supports both customer satisfaction and business growth. This position requires a focus on outcomes, including maintaining performance indicators above set thresholds, while also ensuring compliance with health and safety standards. Continuous learning and upgrading of skills are essential to keeping pace with industry innovations and maintaining high service quality.</p><p><br>
<b>
What You Will Do:</b></p><br>
<p></p>
<ul>
<li>Ensure customer retention by implementing AF Standard and principle process, aiming for a Net Promoter Score greater than 70.</li>
<li>Execute customer service values and AF values consistently, achieving a Customer Service Value greater than 4.6.</li>
<li>Maintain quality at all times, targeting a First Response Fix Time of greater than 90%.</li>
<li>Increase profitability through sales and upselling incremental packages, including products and services offered by the company.</li>
<li>Implement 5S at the workplace to ensure organization and efficiency.</li>
<li>Perform all duties and responsibilities as outlined in the business SOP, maintaining a high Personal Development Rating.</li>
<li>Ensure compliance with the company's health and safety requirements to prevent harm to personnel and the environment.</li>
<li>Continuously upgrade skills with new technology, work procedures, time standards, and technical know-how to enhance productivity and quality, as measured by Training Module and Certification standards.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p><br>
<ul>
<li>Excellent customer service skills with a focus on retention and satisfaction.</li>
<li>Strong sales and upselling capabilities in automotive services.</li>
<li>Proficient in quality assurance practices and performance monitoring.</li>
<li>Ability to implement and maintain organizational systems like 5S.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p><br>
<ul>
<li>Diploma or Degree in Engineering (Mechanical/Automobile).</li>
<li>3-6 years of experience in a reputed workshop as a Body &amp; Paint Service Advisor.</li>
<li>Proficient knowledge of body parts and general mechanical components of body and paint repair.</li>
<li>Familiarity with health and safety compliance protocols in an automotive service environment.</li></ul><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

UAE National - Service Advisor

<div><p><b>Job Requisition ID: </b>177021</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role:</b></p>
<p>
Service Advisor is to act as a point of contact to the customers with Strong rapport and liaison between customers and the workshop, ensuring their equipment&rsquo;s service needs are understood and addressed promptly and effectively. SA provides guidance on service options, Time, and Cost Estimation &amp; its adherence, communicate repair progress, Turnaround Time and strives to deliver excellent customer service to enhance satisfaction and loyalty.</p><br>
<p></p>
<p><b>
What you will do:</b></p>
<ul>
<li>Engage with Customers &amp; technicians, building strong rapport, empathise and clarify customer requests, engage with service team, and apprise them on the actual jobs to be carried out and the status.</li>
<li>Prepare service quotation, prepare service reports &ndash; and follow Customer approval</li>
<li>Follow up on customers' payments, clear all outstanding payments, and close the Job/WIPs immediately once completed (ensuring there are no aged WIPs pending).</li>
<li>Upselling, value added Services, Additional job conversion, supplementary estimate approvals, Preventive maintenance, and parts recommendations (based on service reports &amp; machine History), Service packages and AMC contracts</li>
<li>Follow-up on Job completion with Workshop and spare parts. Ensuring the time &amp; cost estimations are met</li>
<li>Service Delivery &ndash; Perform billing, explanation of the Invoice &amp; jobs carried out to the level of Customer Satisfaction</li>
<li>number of Job cards to meet Business objective</li></ul><br>
<p></p>
<p><b>
Required Skills to be Successful</b></p>
<ul>
<li>Diploma or Bachelor of Automobile/Marine/Electrical or Mechanical Engineering.</li>
<li>Experience with authorized OEM dealership &ndash; Out of which a minimum of 3 years as a Service Advisor, preferably in Generators / Marine engines.</li>
<li>Automotive dealer/distributor business &amp; workshop processes.</li>
<li>Understanding of commercials, Service products, Service Contracts, Value added Services, Upselling techniques, maintenance, and parts requirements.</li>
<li>Technical Knowledge &amp; Concepts of Diesel Engines, Driveline, Electrical, and spares parts.</li>
<li>Understanding of Warranty policy, Service guidelines, Complaint codes, Fault codes, Repair Operational codes, Customer Voice, ROT wise &amp; Service wise parts consumption</li>
<li>Strong knowledge of MS office, SAP, ARIBA, CRM / DBM.</li>
<li>Arabic Speaker (preferable) with a professional English level.</li></ul><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

GreatWater 360 Auto Care

<p>General Service Technician / Service Advisor &ndash; Dual Role<br/></p><p>CARS of America<br/></p><p>1727 Chestnut Ave, Glenview, IL 60025<br/>Earn $20&ndash;$25 per hour<br/>Hours: M&ndash;F, 7:30 AM &ndash; 5:00 PM CST<br/></p><p>Grow your career in a unique hybrid position that blends hands-on automotive work with customer-facing service advising. At Hagen&rsquo;s Automotive&mdash;part of the GreatWater 360 Auto Care family&mdash;you&rsquo;ll support shop operations, develop mechanical skills, and assist customers with confidence and care.<br/>What You&rsquo;ll Do &ndash; Dual Role - GS/Service AdvisorA dynamic role supporting both shop workflow and customer service.<br/></p><p>General Service Technician Responsibilities<br/>Perform tire services, oil changes &amp; fluid services<br/>Assist with basic diagnostics &amp; mechanical repairs (brakes, alignments, suspension, cooling, electrical)<br/>Maintain a clean, safe, organized shop environment<br/>Support technicians &amp; complete tasks that keep the shop running smoothly<br/>Service Advisor Responsibilities<br/>Greet customers, answer calls &amp; manage service workflows<br/>Enter customer/vehicle data into shop software<br/>Assign work orders &amp; communicate effectively with technicians<br/>Build estimates, review recommendations &amp; obtain customer authorizations<br/>Keep customers updated and ensure a smooth pickup/payment process<br/></p><p>What You Bring<br/></p><p>6+ months experience in auto service or trade school preferred<br/>Customer service experience (3+ months)<br/>Strong communication, computer skills &amp; a desire to learn<br/>Valid driver&rsquo;s license &amp; ability to perform road tests<br/>A team-first mindset&mdash;no job too big or too small<br/></p><p>Why Join GreatWater 360 Auto Care?Benefits start Day 1 (except 401k). We invest in your growth from the moment you join our team.<br/></p><p>Benefits Snapshot<br/>Medical, Dental &amp; Vision Insurance with multiple plan options<br/>401(k) with company match &ndash; 100% match on first 3%, 50% on next 2% (eligible after 90 days)<br/>Front-loaded PTO + Paid Parental Leave<br/>HSA employer match up to $15 per paycheck<br/>Company-paid $25,000 Life &amp; AD&amp;D Insurance<br/>Employee Assistance Program (EAP) for you &amp; your family at no cost<br/>Teammate discounts &ndash; 50% off labor; parts at cost +5%<br/>LEARN-to-EARN development program, tuition assistance &amp; ASE reimbursement<br/></p><p>Grow With Us<br/></p><p>This hybrid role is perfect for someone looking to advance quickly&mdash;whether your goal is to become a technician, service advisor, or future shop leader. GreatWater 360 Auto Care provides the training, resources, and support to help you get there.<br/></p><p>Apply Today<br/></p><p>Ready to build a rewarding career with real development opportunities? Apply now!<br/></p>

General Service Technician / Service Advisor - CARS of America - Glenview, IL

Search 10000+ Automotive service advisor jobs near you this April. New roles added regularly across leading industries. Apply today.

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General Service Technician / Service Advisor - CARS of America - Glenview, IL