automotive service advisor

Point S Tire and Auto Service

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 Responsive recruiter
 
 
 Replies within 24 hours
 
 
 
 Benefits
 
 
 
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 401(k) matching
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 Competitive salary
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 Free uniforms
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 Health insurance
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 Opportunity for advancement
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 Training &amp; development
 
 
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 Benefits/Perks
 
 
 
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 Paid time off
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 Stable working hours
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 Excellent Training &ndash; with opportunities for training and career advancement
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 Medical and Accidental Benefits available after 60 days
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 Competitive wages
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 401(k) savings plan with company match
 
 
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 Job Summary
 
 
 
 Are you ready to join the winning team? At Polo's Point S Tire, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
 
 
 Our
 
 Service Advisors
 
 act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle&rsquo;s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
 
 
 
 Responsibilities
 
 
 
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 Perform All Duties and skills of a Service Advisor
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 Understand the skills and processes of Service Technician II (Retail &amp; Commercial)
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 Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
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 Documenting the customer's concerns and collecting relevant information.
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 Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
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 Providing clear explanations of recommended tires and/or services, including costs and timeframes.
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 Providing customers with accurate cost estimates for proposed tires and/or basic services.
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 Scheduling of tires and basic mechanical service
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 Higher level of communication with service technicians and customers.
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 Suggest preventive maintenance services and upsell additional services when appropriate.
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 Educating customers about the importance of routine maintenance.
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 Ordering necessary Tires for customers.
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 Understanding inventory and ensuring the availability of required tires.
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 Educating customers on tire and basic service best practices and answering questions.
 
 
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 Qualifications
 
 
 
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 High School Diploma or Equivalent
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 Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
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 Willingness to pursue TIA certification with company support and assistance
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 Valid driver&rsquo;s license and acceptable driving record required
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 Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
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 Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
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 Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
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 Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
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 Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
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 Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
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 The ability to upsell services and products based on vehicle condition and customer needs.
 
 
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 Company Overview
 
 
 
 Are you ready to join the winning team? At Polo's Point S Tire, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
 
 
 Compensation: $16.00 - $18.00 per hour
 
 
 Careers
 
 
 At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.
</div>

Automotive Service Advisor

LIBERTY CAR CARE

KEY RESPONSIBILITIES<ul><li>Serve as the primary point of contact between customers and the workshop, ensuring smooth communication and a professional Liberty Car Care experience.</li><li>Greet customers warmly, identify their service needs, and assess opportunities for value-added services.</li><li>Record customer concerns, vehicle symptoms, and service instructions accurately in the system.</li><li>Prepare repair orders, provide clear cost estimates, and issue final invoices with full transparency.</li><li>Coordinate with technicians to ensure timely completion of jobs and accuracy of service execution.</li><li>Provide continuous job status updates, additional recommendations, and delivery timelines to customers.</li><li>Conduct detailed vehicle walk-around inspections during check-in and vehicle delivery.</li><li>Recommend preventive maintenance, tyres, batteries, alignment, AC service, and other workshop offerings.</li><li>Support active upselling of value-added services in a customer-focused and ethical manner.</li><li>Handle customer concerns, warranty claims, service issues, and follow-ups with professionalism.</li><li>Maintain complete service records, daily sales reports, and customer communication logs.</li><li>Ensure compliance with Liberty Car Care SOPs, operational standards, and safety procedures.</li><li>Work closely with technicians, receptionists, and management to achieve daily sales and service KPIs.</li><li>Deliver consistent, exceptional customer experience aligned with Liberty Car Care service values.</li><li>Represent Liberty Car Care&rsquo;s brand image with professionalism, courtesy, and integrity.</li></ul>DESIRED CANDIDATE PROFILE<ul><li>Sales-driven, confident, and customer-oriented personality with strong persuasion skills.</li><li>Empathetic, diplomatic, and able to resolve customer concerns smoothly.</li><li>Proactive, dependable, and focused on achieving daily service and sales targets.</li><li>Strong communicator who collaborates effectively with workshop teams and management.</li><li>Skilled in upselling services while maintaining honesty, transparency, and customer trust.</li><li>Presentable, courteous, and committed to upholding Liberty Car Care&rsquo;s brand standards.</li><li>Experience in Tyre Plus, Bosch Car Service, or any Multibrand Auto Workshop is highly preferred.</li></ul>QUALIFICATIONS<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive, Mechanical, Business, or equivalent (preferred but not mandatory).</li><li>Minimum 2&ndash;3 years of experience as a Service Advisor / Service Sales Advisor in a workshop environment.</li><li>Strong technical understanding of vehicle systems, service processes, and maintenance requirements.</li><li>Excellent communication skills; able to simplify technical issues for customers.</li><li>Proven ability to manage multiple repair orders and achieve sales &amp; performance KPIs.</li><li>Highly organized, detail-oriented, and able to perform efficiently in a fast-paced workshop.</li><li>UAE Driving License preferred.</li><li>Fluency in English required; Arabic is an advantage.</li></ul>Job Type: Full-time

DARCARS Automotive Group

<div>DARCARS Lexus of Englewood is now seeking Automotive Service Advisor / Writer
As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer&rsquo;s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.
In this role you'll:<ul><li>
Greet customers in a timely, friendly manner and obtain pertinent vehicle information</li><li>
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers&rsquo; specifications</li><li>
Generate and provide customers with a complete and accurate estimate of repair orders</li><li>
Establish and communicate completion time of repair with customer and technician</li><li>
Answer incoming service calls</li><li>
Maintain and schedule service appointments</li><li>
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI</li><li>
Follow the manufacturer&rsquo;s warranty guidelines and procedures</li><li>
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)</li><li>
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property</li><li>
Must be able to manage in a fast paced work environment with limited supervision</li><li>
Must have great customer service, phone and computer skills</li><li>
Previous automotive Service Advisor experience highly preferred</li><li>
Must be a minimum of eighteen years of age</li><li>
Must have a valid driver's license</li><li>
Must be able to pass pre-employment screening (background)</li></ul>
Benefits<ul><li>
Competitive pay and opportunities for bonus</li><li>
Comprehensive Benefits Plan including 401k</li><li>
PTO and Paid Holidays</li><li>
Employee discounts on vehicle purchases, parts and service repairs</li><li>
Opportunities to join our community service initiatives</li></ul>
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer &amp; drug-free workplace. Employment is on an at-will basis &amp; subject to termination if dealership rules &amp; regulations are violated.
#indeedservice 
#indeedmedium
RD0VGdGXkt</div>

Automotive Service Advisor / Writer

Water Restoration Franchise

We are a multi shop franchise of Midas Auto Service throughout Michigan.We are looking to hire an Experienced Elite Service Advisor to help work with customers throughout our shops.At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service writer/sales person to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas automotive service writer/sales person, you will manage and direct all automotive and general service technicians in the operation of the shop, including: &bull; Deliver exceptional customer service while listening and consulting customers &bull; Following up with customers, services requested, estimated completion times etc. &bull; Oversee complete vehicle inspections and then make comprehensive recommendations&mdash;building computerized repair orders and sourcing parts &bull; Deliver and discuss pricing estimates with customers as well as promoting shop service specials &bull; Lead, manage, and train team while keeping in tune with our companies&rsquo; vision, purpose, core values, and employee creed &bull; Supervise up to ten employees &bull; Oversee technicians&rsquo; inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks &bull; Maintain inventory counts &bull; Overall cleanliness and organization of the facility &bull; Other duties as assigned Qualifications &bull; A minimum of 2 years of store or service manager experience &bull; General automotive knowledge &bull; Excellent customer service disposition &bull; Good communication skills &bull; Leadership ability &bull; Team building skills &bull; Ability to work a flexible retail schedule including weekends, evenings and holidays &bull; Valid driver&rsquo;s licenseJob Type: Full-timePay: $50,000.00 - $95,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>automotive service writing: 1 year (Preferred)</li><li>Rowriter: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Work Location: In person

Automotive Service Advisor Customer Service Sales

Para Specialty Coffee

Job SummaryWe are seeking a customer-focused Automotive/Marine Service Advisor to act as the primary point of contact between customers and the workshop. The ideal candidate will be responsible for understanding customer concerns, coordinating with technicians, preparing service estimates, and ensuring high levels of customer satisfaction throughout the service process.Key Responsibilities<ul><li>Greet customers and understand boats service or repair requirements</li><li>Create and manage job cards with accurate customer complaints and boat details</li><li>Provide clear explanations of recommended services and repairs</li><li>Prepare service estimates and obtain customer approvals</li><li>Coordinate with technicians to ensure timely and accurate repairs</li><li>Update customers on service progress and delays</li><li>Handle customer complaints professionally and escalate when necessary</li><li>Ensure warranty policies and procedures are followed correctly</li><li>Prepare invoices and ensure proper documentation upon job completion</li><li>Maintain service history and records in the system</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive / Mechanical Engineering (preferred)</li><li>Minimum 2&ndash;5 years experience as a Service Advisor in an automotive/marine service center</li><li>Strong knowledge of automotive/marine repair and maintenance processes</li><li>Excellent communication and customer service skills</li><li>Ability to explain technical issues in a simple manner</li><li>Experience with workshop management systems or ERP software</li><li>Strong organizational and multitasking abilities</li><li>Valid UAE driving license is an advantage</li><li>Arabic speaking is an advantage</li></ul>Skills &amp; Competencies<ul><li>Customer service excellence</li><li>Problem-solving and decision-making</li><li>Time management</li><li>Team coordination</li><li>Attention to detail</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Automotive /Marine Service Advisor

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthLanguage:<ul><li>ARABIC (Required)</li></ul>

AUTOMOTIVE SENIOR SERVICE ADVISOR

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

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