automotive service advisor

Royal Swiss Auto Services

Job Purpose:To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.Key Responsibilities:Customer Interaction<ul><li>Greet customers professionally and understand their service needs.</li><li>Record customer concerns clearly on job cards.</li><li>Provide accurate service advice, repair options, and cost estimates.</li><li>Update customers regularly on repair status, additional findings, and delivery time.</li><li>Handle customer queries, complaints, and requests promptly and courteously.</li></ul>Service Coordination<ul><li>Communicate customer concerns accurately to technicians and workshop staff.</li><li>Ensure job cards are updated with required parts, labor, and additional services.</li><li>Coordinate with Parts Department for availability of required parts.</li><li>Follow up with workshop to ensure timely completion of repairs.</li><li>Perform quality checks before vehicle delivery.</li></ul>Documentation &amp; Reporting<ul><li>Prepare invoices accurately and explain charges to customers.</li><li>Ensure all service records, job cards, and documentation are complete and properly filed.</li><li>Maintain customer history and update service records in the system.</li><li>Assist in preparing daily, weekly, and monthly service reports.</li></ul>Customer Satisfaction<ul><li>Conduct post-service follow-up calls to ensure customer satisfaction.</li><li>Promote additional services, maintenance packages, and value-added products.</li><li>Maintain high CSI (Customer Satisfaction Index) ratings.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive, Mechanical, or related field.</li><li>Minimum 2&ndash;3 years of experience as Service Advisor in an automotive workshop.</li><li>Strong knowledge of automotive systems and service procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and workshop management software.</li></ul>Job Type: Full-time

Automotive Service Advisor

Nanavati Toyota

<div>
 
 Key Responsibilities:
 
 <ul>
 <li>
 
 Customer Interaction
 
 :
 </li>
 <li>
 Greet customers as they arrive for service appointments.
 </li>
 <li>
 Listen to customer concerns and gather relevant information regarding vehicle issues.
 </li>
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 Advise customers on service needs and make recommendations for repairs or maintenance.
 </li>
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 Provide detailed explanations of recommended repairs, costs, and timelines.
 </li>
 <li>
 Maintain clear communication with customers throughout the service process.
 </li>
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 Address and resolve customer complaints or concerns in a timely and professional manner.
 </li>
 <li>
 
 Vehicle Inspection and Diagnosis
 
 :
 </li>
 <li>
 Collaborate with technicians to assess the condition of the vehicle.
 </li>
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 Gather and relay necessary information from technicians to customers.
 </li>
 <li>
 Ensure proper documentation of vehicle history, service needs, and repairs required.
 </li>
 <li>
 
 Estimate and Invoicing
 
 :
 </li>
 <li>
 Prepare cost estimates for the recommended services and repairs.
 </li>
 <li>
 Provide customers with accurate quotes and potential costs for parts and labor.
 </li>
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 Create and maintain repair orders (ROs), including itemized parts and labor descriptions.
 </li>
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 Review invoices with customers before payment and explain charges.
 </li>
 <li>
 
 Scheduling and Coordination
 
 :
 </li>
 <li>
 Schedule service appointments for customers, ensuring efficient use of technician time.
 </li>
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 Manage work orders, parts orders, and technician assignments.
 </li>
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 Ensure all services are completed on time and notify customers when their vehicle is ready.
 </li>
 <li>
 Coordinate with parts departments to ensure the timely availability of required components.
 </li>
 <li>
 
 Upselling and Promotions
 
 :
 </li>
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 Suggest additional services or products that may benefit the customer, such as warranties or routine maintenance packages.
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 Promote seasonal or promotional offers to encourage repeat business.
 </li>
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 Maintain a focus on customer retention and satisfaction by offering follow-up services.
 </li>
 <li>
 
 Administrative Duties
 
 :
 </li>
 <li>
 Maintain accurate customer and vehicle records, including service history.
 </li>
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 Handle warranty claims, recalls, and ensure that necessary paperwork is filed.
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 Manage cash, credit, and finance transactions.
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 Handle administrative tasks related to ordering parts and managing inventory.
 </li>
 <li>
 
 Sales and Customer Retention
 
 :
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 Build strong relationships with customers, ensuring a high level of customer satisfaction.
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 Encourage repeat business and loyalty by offering top-tier service and follow-up.
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 Address any issues that may arise, ensuring that customers leave satisfied with their experience.
 </li>
 </ul>
 
 Skills and Qualifications:
 
 <ul>
 <li>
 
 Technical Knowledge
 
 : While not always necessary to be an expert mechanic, a strong understanding of automotive systems, repairs, and maintenance is critical.
 </li>
 <li>
 
 Customer Service Skills
 
 : Excellent verbal and written communication skills are essential for working with customers and technicians.
 </li>
 <li>
 
 Problem-Solving Ability
 
 : Able to effectively diagnose issues, offer solutions, and recommend necessary services.
 </li>
 <li>
 
 Organizational Skills
 
 : Strong multitasking abilities, including managing appointments, service requests, and customer records.
 </li>
 <li>
 
 Sales Skills
 
 : Ability to upsell services or products that benefit the customer and the business.
 </li>
 <li>
 
 Detail-Oriented
 
 : Accuracy in estimates, invoicing, and service records is essential.
 </li>
 </ul>
 
 
 
</div>

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthLanguage:<ul><li>ARABIC (Required)</li></ul>

AUTOMOTIVE SENIOR SERVICE ADVISOR

Premium Velocity Auto llc

<div>Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!

We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

Benefits:
<ul>
<li>Opportunity to increase your payrate within your first 60 days of employment!</li>
<li>Paid training plus bonus incentives for completing training.</li>
<li>Cross-training across multiple roles, increasing your earning potential.</li>
<li>Career paths that offer limitless growth opportunities (in Automotive and Management)!</li>
<li>Safety focused work environment to always keep you and our customers safe!</li>
<li>Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *</li>
<li>Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *</li>
</ul><ul><li>For full time employees</li>
</ul>
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.

Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.

See full job description below!

**

Job Summary

The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!

Job Responsibilities:
<ul>
<li>Greet and escort guests from their vehicles as you review their requests.</li>
<li>Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.</li>
<li>Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.</li>
<li>Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.</li>
<li>Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.</li>
<li>Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.</li>
<li>Other duties as assigned by management.</li>
</ul>
Requirements:
<ul>
<li>Proven face-to-face customer service or sales experience.</li>
<li>Ability to perform the responsibilities of the job.</li>
<li>Able to stand for an extended period.</li>
<li>Ability to bend, stoop, reach, crawl, and climb stairs.</li>
<li>Ability to lift over 50 pounds.</li>
<li>Comfortable working in an enclosed and/or semi-outdoor environment.</li>
<li>Authorized to work in the US without sponsorship.</li>
</ul>
Qualifications:
<ul>
<li>Valid Driver's License preferred.</li>
<li>Excellent customer service and communication skills.</li>
<li>Keen listening and reasoning skills to capture guests' product needs.</li>
<li>Confident in overcoming objections and not afraid of rejection.</li>
<li>An energetic and positive attitude that is welcoming to guests.</li>
<li>Ability to work well in a team environment.</li>
<li>Dedication to following safety policies and procedures.</li>
<li>Willingness to undergo on the job training and a growth mindset.</li>
<li>Ability to work in a fast-paced environment while multi-tasking.</li>
</ul>
Benefits:
<ul>
<li>Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*</li>
<li>Employer Funded Basic Life &amp; Accidental Death Dismemberment*</li>
<li>Bonus structure for JLU Module completions within set timeframes.</li>
<li>Employee discount on parts and services</li>
<li>Additional benefits available:</li>
</ul>
<ul><li></li></ul>
<ul>
<li>Dental Plan and/or Vision Plan*</li>
<li>Life &amp; Accidental Death Dismemberment and/or Accident*</li>
<li>Short-Term and Long-Term Disability*</li>
<li>Critical Illness and/or Cancer and/or Hospital Indemnity*</li>
<li>Flexible Spending Account (FSA) and/or Dependent Care FSA*</li>
<li>Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance</li>
</ul><ul><li>Full-time employees only</li>
</ul>
 
Compensation: $13 - $17 / hour</div>

Automotive Customer Service Advisor- 3754

Hyundai Motor Company

<div><div><div><div><h2 class="jobSectionHeader">Overall Summary</h2>
Dealership Support Staff
</div><div><h2 class="jobSectionHeader">Education</h2>
High School
</div><div><h2 class="jobSectionHeader">Experience</h2>
1-3 years
</div><div><h2 class="jobSectionHeader">Additional Information</h2>
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, McLaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida) 
 
&gt;DO NOT APPLY UNLESS YOU HAVE SERVICE ADVISOR EXPERIENCE!! 
&gt;PREFER CDK EXPERIENCE!! 
 
What we offer:
 
&gt;Free Health Insurance Option Available 
&gt;401k Match Options Available 
&gt;HSA company match contribution 
&gt;Dental and Vision Insurance Available 
&gt;Paid Vacations, Holiday Pay, PTO pay 
&gt;Career advancement opportunities, promote from within 
&gt;Discounts on products and services 
&gt;Family owned and operated 
&gt;Long term job security 
 
Responsibilities 
&gt;Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service 
&gt;Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer 
&gt;Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled 
&gt;Ensure the daily inventory of technicians' time is consistently sold to service customers 
&gt;Distribute work between technicians efficiently 
&gt;Answer technical questions about vehicle problems, warranties, services, and repairs 
&gt;Maintain Customer Success Index at or above company standards 
&gt;Assist in diagnosing vehicle problems; order parts and tools as necessary 
&gt;Oversee administration of warranty claims as well as training and supervising of service department 
&gt;Reinforces company policies and adheres to company standards 
&gt;Encourages compliance with applicable laws and regulations 
&gt;Maintain good working relationship with factory(s) and foster positive employee relations 
 
Qualifications 
&gt;DO NOT APPLY UNLESS YOU HAVE SERVICE ADVISOR EXPERIENCE!! 
&gt;PREFER CDK EXPERIENCE!! 
&gt;Organized and friendly personality 
&gt;Demonstrated ability to manage others 
&gt;Time management skills 
&gt;Fantastic communication skills with your customers 
&gt;Professional, well-groomed personal appearance 
&gt;Consistent record of service and sales success 
&gt;Strong record of positive customer satisfaction results 
&gt;Team oriented and self-motivated 
&gt;Able to work with little supervision 
&gt;Clean driving record and valid driver&rsquo;s license 
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div></div><div></div><div><h2 class="jobSectionHeader">Employment Position: <div>Full Time</div></h2>
<h2 class="jobSectionHeader">Salary: <div>$0.00 - $0.00 Hourly</div></h2>
<h2 class="jobSectionHeader">Salary is not negotiable.</h2>
<h2 class="jobSectionHeader">Zip Code: <div>30144</div></h2></div></div></div>

Automotive Genesis Service Advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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10000 automotive service advisor jobs NEAR_ME

Automotive Service Advisor

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AUTOMOTIVE SENIOR SERVICE ADVISOR

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