automotive service manager

Autocare

Job Summary We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier automotive repairs and maintenance, fostering a positive environment that promotes growth, efficiency, and customer satisfaction. This is an exciting opportunity for someone passionate about automotive excellence and eager to make a significant impact in a fast-paced dealership setting.Duties<ul><li>Lead and manage the entire service department, including technicians, service advisors, and support staff, to ensure smooth daily operations</li><li>Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks &amp; struts, air brake systems, and auto body repairs</li><li>Develop and implement effective upselling strategies to maximize service sales while maintaining integrity and customer trust</li><li>Ensure all service work meets quality standards through regular inspections and adherence to manufacturer specifications</li><li>Manage auto estimating and service writing processes to accurately document repairs and communicate with customers effectively</li><li>Handle customer inquiries, resolve issues promptly, and promote excellent customer service experiences that foster loyalty</li><li>Monitor inventory levels of parts and tools necessary for efficient operations while managing cash handling procedures responsibly</li><li>Stay current with automotive industry trends, technical advancements, and dealership best practices to continuously improve department performance</li></ul>Qualifications<ul><li>Proven experience in dealership auto service management or a similar leadership role within an automotive repair environment</li><li>Strong mechanical knowledge with hands-on mechanic experience preferred; familiar with automotive diagnostics across various systems including transmissions, brakes, suspensions, tires, diesel engines, shocks &amp; struts, air brakes, and auto body repair</li><li>Demonstrated ability in upselling services ethically while maintaining high customer satisfaction standards</li><li>Excellent communication skills with a focus on customer service excellence</li><li>Proficiency in auto estimating software and service writing procedures</li><li>Knowledge of automotive repair procedures such as oil changes, alignments, tire services, brake repairs, diesel engine work and more</li><li>Ability to manage multiple priorities efficiently in a fast-paced setting</li><li>Valid driver's license with a clean driving record; relevant certifications are a plus</li></ul>Join us as an Automotive Service Manager where your leadership fuels success! Bring your passion for automotive excellence to a team dedicated to delivering outstanding vehicle care while advancing your career in a vibrant dealership environment.Job Type: Full-timePay: $48,000.00 - $120,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li></ul>Work Location: In person

Automotive Service Manager

Carzilla

<div>
 
 Company Description
 
 
 
 Carzilla is the leading vehicle service network in the UAE, dedicated to delivering exceptional auto services. Our team of experts is passionate about providing transformative experiences for car owners. With a focus on quality, efficiency, and customer satisfaction, Carzilla has earned its reputation as a trusted name in automotive care. Located in Dubai, we serve a diverse range of customers and vehicles, striving to exceed expectations daily.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Dubai for a General Manager. The General Manager will oversee daily operations, ensure customer satisfaction, develop and implement business strategies, and monitor key performance metrics to achieve organizational goals. This position involves managing staff, maintaining operational efficiency, and fostering a positive work environment. The role also includes identifying business opportunities, ensuring compliance with industry standards, and leading the team to achieve success.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Business management skills, including leadership, planning, and organizational abilities
 </li>
 <li>
 Proficiency in financial management, budgeting, and cost control
 </li>
 <li>
 Experience in customer service and maintaining client relationships
 </li>
 <li>
 Strong communication, team management, and interpersonal skills
 </li>
 <li>
 Problem-solving, strategic thinking, and decision-making capabilities
 </li>
 <li>
 Previous experience in the automotive or service industry is a plus
 </li>
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 Bachelor&rsquo;s degree in Business Administration, Management, or a related field preferred
 </li>
 <li>
 Fluency in English; proficiency in additional languages is a plus
 </li>
 </ul>
</div>

General Manager

Monro Auto Service and Tire Centers

Monro&rsquo;s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company&rsquo;s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America&rsquo;s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We&rsquo;re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.Destination Monro -Your Career is Here!ASSISTANT AUTOMOTIVE STORE MANAGERPay is $18.00 to $ 23.50 per hour. This role is eligible for addition pay and incentives. The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro&rsquo;s performance and profitability goals.  This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.Responsibilities:<ul><li>Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs</li><li>Help achieve Monro&rsquo;s sales goals by properly informing and recommending tire and service products and sales promotions.</li><li>Attend to all guest needs in areas of sales, service, complaints, and adjustments.</li><li>Build guest relationships to maximize customer satisfaction, loyalty, and retention.</li><li>Assist technicians in conveying repair and service needs to guests.</li><li>Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.</li><li>Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.</li><li>Provide direction and oversight to other technicians and assist where needed with services/repairs.</li><li>Assist in organizing the store&rsquo;s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.</li><li>Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.</li><li>Perform Store Manager functions as business needs dictate.</li><li>Perform other duties as assigned and required by direct supervisor.</li><li>Pay range Based on Experience</li><li>Eligible for incentives and bonuses</li><li>Minimum Qualifications </li><li>High school or GED equivalent.</li></ul>Preferred Qualifications <ul><li>ASE Automotive Certifications</li><li>Proven Automotive or Automotive Quick Lube sales experience</li><li>Leadership experience</li><li>Valid Driver License</li><li>Ability to work with hands overhead, stand for long periods and lift 50 lbs.</li><li>Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.</li><li>Guest and team focused mindset</li><li>Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant&rsquo;s explanation, and the relationship to the position sought in making its determination.</li></ul>Job Type: Full-timePay: $18.00 - $23.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Assistant Store Manager

PakWheels

<div>Job Summary
At PakWheels we are looking for a competent and proactive Branch Manager to lead and oversee our Car Oil Change and Vehicle Inspection Service Center. The ideal candidate will be responsible for overseeing daily operations, ensuring service excellence, managing inventory, and leading a team of technicians and support staff. A strong understanding of automotive maintenance, especially oil change services, vehicle inspection procedures, lubricants, filters, and OEM recommendations, is essential for success in this role.
Key Responsibilities:
<ul><li>Oversee daily operations of the service center to ensure smooth workflow and timely service delivery.</li>
<li>Achieve monthly sales, gross profit, and productivity targets.</li>
<li>Upsell and cross-sell PWs products and value-added services.</li>
<li>Track daily performance reports (POS, sales summaries, margins).</li>
<li>Ensure compliance with PakWheels Service center SOPs, health, safety, environmental standards, quality checks, and labor laws.</li>
<li>Monitor inventory levels of lubricants, filters, tools, and consumables; coordinate with the team for replenishment.</li>
<li>Maintain proper documentation in the POS/system.</li>
<li>Ensure exceptional customer experience through timely service, transparency, and courtesy.</li>
<li>Handle customer complaints and resolve issues promptly.</li>
<li>Monitor customer feedback and implement corrective actions for service improvement.</li>
<li>Supervise technicians, service advisors, and support staff to ensure high performance and discipline.</li>
<li>Ensure all staff follow grooming standards, uniforms, and attendance policies.</li>
<li>Conduct regular training sessions for the team, covering both technical knowledge and soft skills.</li>
<li>Ensure tools, equipment, and safety gear are properly used and maintained.</li>
<li>Report accidents, damages, or violations immediately to management.</li>
</ul>
Qualifications &amp; Experience Required:
<ul><li>DAE / Inter / Matric Automotive Technology, Operations Management, or a related field (required)</li>
<li>5&ndash;7 years of hands-on experience in automotive service operations, oil change facilities, or multi-service car care centers</li>
<li>Proven track record of leading service teams, achieving sales and service targets, and managing customer-facing operations
</li><li>Strong understanding of:
<ul><li>Automotive lubricants, filters, and general vehicle maintenance</li>
<li>Vehicle health checks and inspection procedures
</li><li>Car wash equipment and detailing processes
</li></ul></li><li>Experience in team management and staff training
</li><li>Excellent customer service and conflict resolution skills</li>
<li>Proficiency in inventory management and daily operational reporting
</li><li>Familiarity with POS systems and basic financial reconciliation
</li><li>Ability to thrive in a fast-paced, high-volume service environment.</li></ul></div>

Branch Manager

<div>Job Summary
At PakWheels we are looking for a competent and proactive Branch Manager to lead and oversee our Car Oil Change and Vehicle Inspection Service Center. The ideal candidate will be responsible for overseeing daily operations, ensuring service excellence, managing inventory, and leading a team of technicians and support staff. A strong understanding of automotive maintenance, especially oil change services, vehicle inspection procedures, lubricants, filters, and OEM recommendations, is essential for success in this role.
Key Responsibilities:
<ul><li>Oversee the complete day-to-day operations of the service center.</li>
<li>Ensure all services (oil change, vehicle inspection, customer handling) are executed in line with company SOPs and quality standards.</li>
<li>Supervise and manage inventory of oils, filters, and consumables&mdash;monitor usage and ensure availability.</li>
<li>Address customer queries, complaints, and feedback professionally and promptly.</li>
<li>Offer product and service recommendations to customers based on vehicle condition and OEM standards.</li>
<li>Maintain facility cleanliness, equipment functionality, and overall operational readiness.</li>
<li>Monitor key service metrics, team productivity, and branch sales performance.</li>
<li>Prepare and submit daily and weekly operational and performance reports.</li>
<li>Ensure accurate billing, secure handling of cash and card transactions, and reconciliation at day-end.</li>
<li>Conduct regular training sessions for the team&mdash;covering both technical knowledge and soft skills.</li>
<li>Develop and maintain a ready-to-hire talent pipeline to support ongoing service center staffing needs.</li>
</ul>
Qualifications &amp; Experience Required:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Automotive Technology, Operations Management, or a related field (required)</li>
<li>5&ndash;7 years of hands-on experience in automotive service operations, oil change facilities, or multi-service car care centers</li>
<li>Proven track record of leading service teams, achieving sales and service targets, and managing customer-facing operations</li>
<li>Strong understanding of:
<ul><li>Automotive lubricants, filters, and general vehicle maintenance</li>
<li>Vehicle health checks and inspection procedures</li>
<li>Car wash equipment and detailing processes</li>
</ul></li><li>Experience in team management and staff training</li>
<li>Excellent customer service and conflict resolution skills</li>
<li>Proficiency in inventory management and daily operational reporting</li>
<li>Familiarity with POS systems and basic financial reconciliation</li>
Ability to thrive in a fast-paced, high-volume service environment 
<li>
</li></ul>At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.</div>

Branch Manager (Female)

AAMCO Moreno Valley

Job Summary We are seeking a dynamic and energetic Customer Service Manager to lead our team at our automotive service center. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive sales growth. Your leadership will foster a positive work environment, motivate staff, and uphold high standards of service excellence. If you thrive in a fast-paced setting and are passionate about delivering outstanding customer care, this is the opportunity for you to make a meaningful impact.Duties<ul><li>Supervise daily store operations, including managing staff schedules and shift assignments to ensure smooth workflow.</li><li>Lead and motivate team members through effective training, coaching, and performance management to achieve sales targets and service goals.</li><li>Oversee customer interactions, resolving issues promptly while maintaining a friendly and professional demeanor.</li><li>Manage inventory control, purchasing, and merchandising to optimize product availability and presentation.</li><li>Handle administrative tasks such as payroll support (time cards &amp; time off requests), updating work orders, ordering parts, processing warranty jobs for approval and payment and cash handling with accuracy and integrity.</li><li>Implement marketing strategies to attract new customers and retain existing ones, including promotional activities and community outreach.</li><li>Conduct interviews and participate in recruiting efforts to build a skilled and motivated team aligned with company values.</li></ul>Requirements<ul><li>Proven management experience in retail or automotive service environments with supervisory responsibilities.</li><li>Strong communication skills with the ability to lead teams effectively across diverse functions such as sales management, customer service, and inventory control.</li><li>Demonstrated proficiency in retail math, POS systems, pricing strategies, and cash handling procedures.</li><li>Bilingual or multilingual abilities are highly desirable to serve a diverse customer base.</li><li>Experience with employee orientation, training &amp; development programs, and team management is essential.</li><li>Knowledge of budgeting, payroll processing, bookkeeping, and inventory management practices.</li><li>Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting. Join us as a Customer Service Manager-AAMCO Victorville where your leadership will inspire excellence! We value energetic professionals committed to delivering top-tier service while fostering a collaborative team environment. This role offers an exciting opportunity to grow your career while making a positive difference in our customers&rsquo; experience every day!</li></ul>Pay: From $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Manager-AAMCO Victorville

Bay Area Motor Works

Job Overview We are seeking an energetic and detail-oriented Service Advisor/Front Office Lead to join our dynamic automotive team. In this pivotal role, you will serve as the primary point of contact for customers, guiding them through their vehicle service experience with enthusiasm and professionalism. Your leadership will ensure smooth front office operations, foster excellent customer relationships, and drive service sales. If you thrive in a fast-paced environment, possess a passion for automotive repair, and excel at delivering outstanding customer service, this is your opportunity to shine!Responsibilities<ul><li>Greet customers warmly upon arrival and accurately assess their vehicle service needs</li><li>Explain repair and maintenance procedures clearly, providing detailed estimates using auto estimating tools</li><li>Offer additional services such as oil changes, tire services, alignments, brake repairs, suspension work, and transmission repairs, if needed, to maximize customer satisfaction</li><li>Coordinate with technicians to prioritize repairs and ensure timely completion of services</li><li>Manage all aspects of service writing, including documenting customer concerns, vehicle diagnostics, and repair orders</li><li>Handle transactions accurately</li><li>Maintain a thorough understanding of automotive diagnostics, mechanical knowledge, and repair processes across various systems.</li></ul>Experience<ul><li>Proven automotive experience or automotive service management background</li><li>Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures</li><li>Experience in auto estimating and service writing</li><li>Familiarity with a wide range of automotive repairs such as oil changes, tire services, alignments, suspension work, brake repairs, transmissions, engine repairs, shocks &amp; struts replacement, air brake systems</li><li>Customer service excellence with the ability to communicate technical information clearly to clients</li><li>Prior experience working with service technicians or in a mechanic environment is highly desirable</li><li>Ability to handle multiple tasks efficiently while maintaining a positive attitude in a busy setting</li></ul>Join us to be part of a vibrant team dedicated to delivering exceptional automotive care. Your expertise will help create memorable customer experiences while advancing your career in the automotive industry!Pay: $80,000.00 - $95,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Service Advisor/Front Office Lead

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