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b2b technical support specialist

Zain Bahrain

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
 <br/>
 <br/>
 What We Need From You
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
  </li>
  <li>
   Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
  </li>
  <li>
   Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
  </li>
  <li>
   Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  </li>
  <li>
   Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
  </li>
  <li>
   Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
  </li>
  <li>
   Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
  </li>
  <li>
   Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  </li>
  <li>
   Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  </li>
  <li>
   Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
  </li>
  <li>
   Conduct awareness workshops for change processes and compliance tailored for B2B customers.
  </li>
  <li>
   Maintain a history log for all events and activities related to enterprise customers.
  </li>
  <li>
   Perform all other related duties as assigned by the department.
   <br/>
   <br/>
  </li>
 </ul>
 Skills and Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
  </li>
  <li>
   Excellent communication and interpersonal skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
  </li>
  <li>
   Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
 </ul>
</div>


ZAIN1893 - B2B Technical Support Specialist

Zain

<div>About the Role<p><br>
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.</p>
What We Need From You<ul><li><p><br>
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</p></li><li><p>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</p></li><li><p>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</p></li><li><p>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</p></li><li><p>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</p></li><li><p>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</p></li><li><p>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</p></li><li><p>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</p></li><li><p>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</p></li><li><p>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</p></li><li><p>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</p></li><li><p>Maintain a history log for all events and activities related to enterprise customers.
</p></li><li><p>Perform all other related duties as assigned by the department.</p></li></ul>
Skills and Knowledge<ul><li><p><br>
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</p></li><li><p>Excellent communication and interpersonal skills</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</p></li><li><p>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</p></li></ul></div>

B2B Technical Support Specialist

Al Shab Trading EST

<p><b>Job Description:</b><br/>As a Sales Executive at our company you will play a crucial role in driving revenue growth and expanding our customer base in the industrial sector. Leveraging your industry knowledge and sales expertise, you will be responsible for identifying new business opportunities, nurturing client relationships, and closing deals. This position offers a unique opportunity to contribute to the success of a rapidly growing company in a dynamic market environment.</p><p><b>Responsibilities:</b></p><ul><li>Develop and execute strategic sales plans to achieve revenue targets and maximize market penetration within the industry.</li><li>Identify and pursue new business opportunities through proactive prospecting, networking, and relationship-building.</li><li>Cultivate strong relationships with existing clients to understand their needs, address concerns, and identify opportunities for upselling and cross-selling.</li><li>Collaborate with internal teams, including marketing, operations, and technical support, to ensure seamless delivery of products and services to clients.</li><li>Stay informed about industry trends, market developments, and competitor activities to identify potential threats and opportunities.</li><li>Prepare and deliver compelling sales presentations, proposals, and contracts tailored to the needs of prospective clients.</li><li>Negotiate terms and conditions of agreements in collaboration with the legal and finance teams, ensuring compliance with company policies and regulations.</li><li>Maintain accurate records of sales activities, customer interactions, and pipeline opportunities using CRM software.</li><li>Provide regular reports and updates to senior management on sales performance, market trends, and customer feedback.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.</li><li>Proven track record of success in B2B sales, preferably within Bahrain industry.</li><li>Strong technical knowledge of oilfield equipment and services, with the ability to communicate technical concepts effectively to clients.</li><li>Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels of the organization.</li><li>Demonstrated ability to develop and execute strategic sales plans, including prospecting, lead generation, and deal closing.</li><li>Solid negotiation and presentation skills, with the ability to articulate value propositions and overcome objections.</li><li>Highly motivated self-starter with a results-oriented mindset and a passion for exceeding targets.</li><li>Ability to work independently with minimal supervision, as well as collaboratively within a team environment.</li><li>Proficiency in Microsoft Office Suite and CRM software.</li><li>Experience in Ship Chandelling will be given more priority</li></ul><p><b>Benefits:</b><br/>We offers a competitive salary, performance-based incentives, a comprehensive benefits package, and professional development opportunities.</p><p>Job Types: Full-time, Permanent</p><p>Pay: BD300.000 - BD800.000 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Sales: 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Preferred)</li><li>Arabic (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>100% (Preferred)</li></ul>

Sales Executive

Silver Steps Management

<p>We are looking for an IT &amp; Digital Support Specialist to join our team. The ideal candidate will be responsible for maintaining and supporting computer systems and networks, managing the organization&rsquo;s website and social media platforms, and enhancing our digital presence. A strong understanding of AI technologies and their practical application is essential. This role is vital in ensuring smooth digital operations and alignment with the organization&rsquo;s goals.</p><p><b>Main Responsibilities:</b></p><p>Install, configure, and maintain computers, printers, and network systems</p><p>Install and update operating systems and software as needed</p><p>Provide timely technical support and resolve IT issues for staff</p><p>Monitor system performance and ensure uninterrupted business operations</p><p>Manage and maintain the organization&rsquo;s website (primarily WordPress)</p><p>Plan, develop, and execute digital advertising and marketing campaigns</p><p>Create, schedule, and publish content across social media platforms</p><p>Respond to social media messages and comments, and upload media (images/videos)</p><p>Enhance and maintain a professional and certified digital presence</p><p>Perform regular data backups and maintain digital security measures</p><p>Demonstrate knowledge of operating systems, networking, and IT troubleshooting</p><p>Possess basic design skills (preferably using Canva or Photoshop)</p><p>Utilize AI tools effectively for digital content and IT optimization</p><p><b>Requirements:</b></p><p>Minimum of 2 years of hands-on experience in IT or a related digital support role</p><p>Certification and formal training in AI technologies (required)</p><p>If interested, please apply.</p><p>Job Type: Full-time</p>

IT & Digital Support Specialist

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc
</div></div><div><div><b>Sector</b>
</div><div><div><b>BUSINESS
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>04-Sep-2025
</div></div><div><div><p>Job Objective:</p>
</div><div><p>Lead the development and management of cloud-based data-driven solutions, leveraging on AWS partnership to create impactful customer offerings. The role will also involve collaboration with the presales team to design and position innovative products and solutions for our customers.</p><p></p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><ul><li><p>Identify, define, and prioritize cloud-based products with a focus on data solutions.</p></li><li><p>
Lead the design, development, and deployment of scalable data products and services.</p></li><li><p>
Develop strategies to address key customer pain points in data storage, processing, and analysis.</p></li><li><p>
Partner with engineering teams to ensure the successful execution of the product roadmap.</p></li><li><p>
Collaborate with the presales team to create tailored cloud solutions for customers, focusing on AWS opportunities.</p></li><li><p>
Act as the primary technical advisor during client engagements, highlighting the unique value of proposed solutions.</p></li><li><p>
Engage with customers to understand their data challenges and align solutions to their needs.</p></li><li><p>
Conduct competitive analysis to identify opportunities for AWS related products and services.</p></li><li><p>
Gather feedback to refine and enhance product offerings.</p></li><li><p>
Perform other responsibilities as required by higher levels of supervision</p></li></ul>
</div></div><div><div><p>Role Impact:</p>
</div><div><ul><li><p>The Product Specialist for Cloud-based data-driven solutions plays a crucial role in driving the adoption and success of our innovative product offerings.</p></li><li><p>
By leveraging deep technical expertise and understanding of market trends, this role will directly impact the development and enhancement of our product offerings.</p></li><li><p>
By collaborating with cross-functional teams including engineering, marketing, and sales, the Product Specialist ensures that our products will meet market demands, enhance customer satisfaction, and contribute to the overall growth of the organization.</p></li></ul><p></p>
</div></div><div><div><p>Key Job Competencies:</p>
</div><div><ul><li><p><b>Technical Expertise</b>: Deep understanding of Cloud technologies.</p></li><li><p><b>
Market Awareness</b>: Knowledge of industry trends and competitive landscape related to cloud-based data driven solutions.</p></li><li><p><b>
Communication</b>: Excellent verbal and written communication skills to effectively convey complex technical concepts to non-technical stakeholders.</p></li><li><p><b>
Problem-Solving</b>: Strong troubleshooting abilities to identify issues and provide timely solutions.</p></li><li><p><b>
Collaboration</b>: Experience of working in cross-functional teams and fostering a collaborative work environment</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p><br>
</div><div><p><br>
Bachelor&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.</p><p>
Certification:</p><ul><li><p>
AWS Certified Solutions Architect &ndash; Professional</p></li><li><p>
AWS Certified Machine Learning &ndash; Specialty</p></li></ul><p>
Minimum 8 years of relevant experience</p><br>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Cloud Services Specialist (Data Solutions)

Applebees Oman

<p>We are seeking a dynamic and results-driven Sales Executive with proven experience in <b>software sales</b> to join our growing team. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth through the sale of our software solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and generate new business opportunities through networking, cold calling, and client meetings.</li><li>Present and demonstrate software solutions to potential clients, addressing business challenges and technical requirements.</li><li>Manage the complete sales cycle &ndash; from lead generation, proposal, negotiation, to deal closure.</li><li>Develop and maintain strong relationships with new and existing clients to ensure repeat business.</li><li>Achieve and exceed assigned sales targets and KPIs.</li><li>Collaborate with technical and product teams to align customer requirements with software features.</li><li>Stay updated with market trends, competitor offerings, and emerging technologies in the software industry.</li><li>Prepare regular sales reports, forecasts, and pipeline updates for management.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, Marketing, or a related field.</li><li>Minimum <b>2&ndash;4 years of experience in software sales</b> or IT solutions sales.</li><li>Strong understanding of <b>software products, SaaS, ERP, CRM, or enterprise solutions</b>.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Strong networking and relationship-building abilities.</li><li>Ability to work independently and as part of a team.</li><li>Tech-savvy with the ability to quickly learn new software tools.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience in B2B software sales.</li><li>Familiarity with consultative/solution-based selling.</li><li>Existing client network in relevant industries.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary + attractive commission structure.</li><li>Professional growth and career development opportunities.</li><li>Training on company products and solutions.</li></ul><p>Job Type: Full-time</p><p>Pay: BD350.000 - BD600.000 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

<p>We are seeking a motivated and results-driven Software Sales Executive with experience in ERP and HRM solutions. The ideal candidate will be responsible for generating leads, managing client relationships, and driving sales of our software products to meet and exceed revenue targets.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify, prospect, and generate new business opportunities for ERP and HRM software solutions.</li><li>Present and demonstrate software products to clients, showcasing value and ROI.</li><li>Maintain strong relationships with existing clients and ensure high levels of customer satisfaction.</li><li>Prepare and deliver sales proposals, quotations, and presentations.</li><li>Collaborate with the implementation and technical teams to ensure smooth onboarding of new clients.</li><li>Achieve and exceed individual and team sales targets.</li><li>Stay updated with industry trends, competitor offerings, and market developments.</li><li>Maintain accurate records of sales activities and client interactions in CRM.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>Proven experience in software sales, particularly ERP and HRM solutions.</li><li>Strong understanding of ERP and HRM modules and business processes.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Self-motivated, target-oriented, and able to work independently.</li><li>Familiarity with CRM tools and sales reporting.</li></ul><p><b>Preferred:</b></p><ul><li>Experience in B2B sales and corporate client management.</li><li>Knowledge of regional market trends and software adoption in different industries.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary with performance-based incentives.</li><li>Company Car</li></ul><p>Job Type: Full-time</p><p>Pay: BD350.000 - BD500.000 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Software Sales Representative

Explore 457+ B2b technical support specialist in Bahrain this September. Find roles across top companies and apply now to boost your career.

457 b2b technical support specialist jobs IN Bahrain

ZAIN1893 - B2B Technical Support Specialist

B2B Technical Support Specialist

Sales Executive

IT & Digital Support Specialist

Cloud Services Specialist (Data Solutions)

Sales Executive

Software Sales Representative