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welcome ambassador (bellman)

bellman

The First Group

Job Summary: The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience. Key Responsibilities: <ul> <li>Opening the front door for guests, direct them to the check-in desk.</li> <li>Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).</li> <li>If any equipment is not working properly, report this to the maintenance department so that it can be repaired.</li> <li>Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic do not disturb sign system, coffee making unit, minibar and telephone.</li> <li>Give guests information about directions, the hotel, hotel area and local tourist attractions.</li> <li>When guests have checked out offer assistance with luggage (store it or carry to the vehicle).</li> <li>Giving directions to places of interest, sightseeings, shopping areas.</li> <li>Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.</li> <li>Delivers all guest messages/faxes/letters/parcels to the guestrooms.</li> <li>Run errands requested by the Front Desk staff.</li> <li>Loading and unloading luggage from/to the vehicles.</li> <li>Coordinate the traffic of vehicles in front of the hotel (guests cars, limousines, taxis, minivans, buses).</li> <li>Provide car valet service: drive the guests cars to and back from the Hotel s designated outsourced garage.</li> <li>Follow all health &amp; safety policies.</li> <li>Implement, maintain and continue to improve departmental policies, procedures and service standards.</li> <li>Carry out any other duties requested by Front Desk Agents or Front Office Manager.</li> <li>Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).</li> </ul>

Bellman

Accor Group

Position Overview 25hours Hotel One Central in Dubai is seeking an energetic and service-focused Bellman to join its vibrant and diverse team. You will be responsible for providing guests with a warm welcome, assisting with luggage, offering local recommendations, and ensuring the lobby, driveway, and equipment remain spotless and in excellent condition. This role blends hospitality, guest relations, and hands-on service in a dynamic environment. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time Core Duties Greet guests warmly upon arrival and assist with luggage handling to and from rooms. Escort guests to rooms when needed, providing information about hotel facilities and services. Tag, store, and deliver luggage promptly, keeping storage areas organized and secure. Maintain cleanliness and working condition of bikes, trolleys, and driveway areas. Support valet and traffic management for smooth guest arrivals and departures. Offer accurate information on hotel services, amenities, local attractions, and dining options. Keep the lobby and entrance areas spotless and welcoming at all times. Accurately document luggage storage, deliveries, and guest messages as per hotel standards. Assist in training new team members on service excellence and operational procedures. Ensure adherence to safety, hygiene, and guest privacy protocols. Proactively resolve guest concerns and communicate feedback to relevant teams. Candidate Requirements Minimum secondary school education. At least 1 year s hotel experience in front office, guest services, or as a Bellman/Doorman. Fluent in English; knowledge of additional languages such as Russian, Mandarin, or European languages is an advantage. Physically fit to handle luggage and active guest service duties. Professional grooming, strong communication skills, and a friendly demeanor. Proactive problem solver with knowledge of local attractions and transport options. Ability to work flexible shifts, including weekends and holidays. Team player with the ability to create a positive working environment.

The First Group Hospitality

<div>Overview:
<div>
Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai&rsquo;s thriving JVT community.</div><div></div><div> 
The hotel offers a diverse selection of dining venues&mdash;including Farmer&rsquo;s Common, Neighbourhood Brew, our homegrown Risen Caf&eacute; and Artisanal Bakery, and our poolside restaurant and bar&mdash;alongside dedicated family-friendly spaces, a Kid&rsquo;s Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, with complimentary shuttle services.</div><div></div><div> 
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.</div><div></div><div> 
About The First Group Hospitality</div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Job Summary:</div><div></div><div> 
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.</div> 
Key Responsibilities:<ul><li>
Opening the front door for guests, direct them to the check-in desk.</li><li>
Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).</li><li>
If any equipment is not working properly, report this to the maintenance department so that it can be repaired.</li><li>
Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic &ldquo;do not disturb sign&rdquo; system, coffee making unit, minibar and telephone.
</li><li>Give guests information about directions, the hotel, hotel area and local tourist attractions.</li><li>
When guests have checked out offer assistance with luggage (store it or carry to the vehicle).</li><li>
Giving directions to places of interest, sightseeings, shopping areas.</li><li>
Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.</li><li>
Delivers all guest messages/faxes/letters/parcels to the guestrooms.</li><li>
Run errands requested by the Front Desk staff.</li><li>
Loading and unloading luggage from/to the vehicles.</li><li>
Coordinate the traffic of vehicles in front of the hotel (guests&rsquo; cars, limousines, taxis, minivans, buses).</li><li>
Provide car valet service: drive the guests&rsquo; cars to and back from the Hotel&rsquo;s designated outsourced garage.</li><li>
Follow all health &amp; safety policies.</li><li>
Implement, maintain and continue to improve departmental policies, procedures and service standards.</li><li>
Carry out any other duties requested by Front Desk Agents or Front Office Manager.</li><li>
Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).</li></ul>
Desired Skill &amp; Expertise:

Skills and Qualifications: 
<ul><li>
Atleast one year of experience working as a Bellman in a 4* hotel</li><li>
Excellent communications skills with Proficiency in speaking and writing english.</li><li>
Good communication skills and interpersonal skills</li><li>
Extremely agile as the job demands speed and efficiency in its execution</li><li>
Team player with excellent planning and organizing skills</li><li>
Able to work flexible working hours with rotating shifts</li><li>
Pleasant personality with good problem-solving skills</li></ul></div>

Marriott International

Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

Welcome Ambassador (Bellman)

Melia hotels international

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:
 Welcome and acknowledge all guests according to company standards. 
 Escort guests to rooms. 
 Open doors and assist guests/visitors entering and leaving property. 
 Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. 
 Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). 
 Transport guest luggage to and from guest rooms and/or designated bell area. 
 Assist with luggage storage and retrieval. 
 Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 
 Supply guests with directions. 
 Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. 
 Communicate parking procedures to guests/visitors.
 Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.
 Ensure uniform and personal appearance are clean and professional. 
 Maintain confidentiality of proprietary information; protect company assets. 
 Support all co-workers and treat them with dignity and respect. 
 Comply with quality assurance expectations and standards. 
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
 Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
 Stand, sit, or walk for an extended period of time or for an entire work shift. 
 Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. 
 Speak with others using clear and professional language, and answer telephones using appropriate etiquette. 
 To attend hotel events, daily shift briefings and training to improve professional skills.
 Perform other reasonable job duties as requested by Supervisors.
ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions) 
 To attend all departmental meetings, briefings &amp; internal or external training sessions as required. br&gt;
 Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.br&gt;
 To always act wholeheartedly in the interests of the Company &amp; not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image. 
 To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged. br&gt;
 Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.br&gt;
 All employees are expected to co-operate with the management, to ensure the successful application of the Company s Equal Opportunities &amp; Harassment policies. br&gt;
 To carry out any reasonable &amp; lawful direct instruction given by the General Manager during working hours.

Guest Service Assistant / Bellman

Additional InformationJob Number PHONE_NUMBER4Job Category Rooms &amp; Guest Services OperationsLocation W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryFirst impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

Welcome Ambassador (Bellman) - Spanish/Italian/Russian Speaker

DELANO

Summary:
At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest s visit to extraordinary heights.
Responsibilities:
<ul>
 <li>Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li>
 <li>Support associates in delivering top-tier customer service across all touchpoints.</li>
 <li>Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li>
 <li>Optimize staffing levels for peak efficiency and guest satisfaction.</li>
 <li>Maintain impeccable presentation of luggage rooms and hotel assets.</li>
 <li>Engage with guests during peak times, promptly addressing their needs in public areas.</li>
 <li>Review guest feedback with associates to foster continuous improvement.</li>
 <li>Conduct training sessions to refine guest interactions and service excellence.</li>
 <li>Promote hotel amenities and uphold lobby cleanliness and orderliness.</li>
 <li>Develop efficient work schedules aligned with occupancy forecasts.</li>
 <li>Ensure high standards of appearance, punctuality, and performance among team members.</li>
 <li>Supervise the Concierge team to ensure consistent delivery of exceptional service.</li>
 <li>Address guest concerns promptly, collaborating with department heads and management.</li>
 <li>Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li>
 <li>Provide comprehensive information on hotel services and local attractions.</li>
</ul>

Head Concierge

Explore 12+ Bellman in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

12 bellman jobs IN Dubai United Arab Emirates

Bellman

Bellman

Bellman

Welcome Ambassador (Bellman)

Guest Service Assistant / Bellman

Welcome Ambassador (Bellman) - Spanish/Italian/Russian Speaker

Head Concierge