bilingual customer service representative

Benefits In A Card

<div>
 <p>
  Location: Greenville, SC (Headquarters)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Come grow with us.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Benefits in a Card / FreeRX.com is a fast-growing health benefits company committed to delivering exceptional service to our customers and clients. Our culture is rooted in trust, integrity, and accountability. Every decision we make is guided by doing what&rsquo;s right &mdash; for our clients, our members, and our team. Founded 20+ years ago, Benefits in a Card is gearing back up in another ambitious 3&ndash;5 year growth cycle, and we&rsquo;re looking for motivated individuals who want to launch or grow their professional careers alongside us. If you&rsquo;re excited by the idea of learning, growing, and being part of something from the ground up, we&rsquo;d love to meet you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a
  <strong>
   Bilingual Call Center Customer Service Representative
  </strong>
  , you&rsquo;ll be the first point of contact for our members, providing high-quality support in both
  <strong>
   English and Spanish
  </strong>
  . You&rsquo;ll play a critical role on our front-line customer service team by answering inbound calls, resolving questions or concerns, and ensuring every interaction reflects our commitment to professionalism and care.
 </p>
 <p>
  This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a strong foundation in customer service within a growing organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Manage a queue of inbound customer calls with efficiency and professionalism
  </li>
  <li>
   Handle an average inbound call volume of 20&ndash;30 calls per day, with peak seasons reaching 40&ndash;50 calls per day
  </li>
  <li>
   Provide accurate information and assistance in both English and Spanish
  </li>
  <li>
   Resolve customer inquiries, concerns, complaints, and disputes with patience, integrity, and empathy
  </li>
  <li>
   De-escalate and support dissatisfied customers while maintaining a calm, professional demeanor
  </li>
  <li>
   Accurately document all customer interactions and update records in internal systems
  </li>
  <li>
   Maintain strong product knowledge of Benefits in a Card offerings to effectively support members
  </li>
  <li>
   Collaborate with team members and internal departments to improve service delivery
  </li>
  <li>
   Meet or exceed daily, weekly, and monthly performance metrics and customer satisfaction expectations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Fluent in Spanish and English (spoken and written)
  </li>
  <li>
   Prior experience in a professional or customer service environment
  </li>
  <li>
   Ability and willingness to learn and navigate internal systems for documentation and reporting
  </li>
  <li>
   Strong communication and interpersonal skills in both languages
  </li>
  <li>
   Proven ability to manage live customer calls and calmly resolve complaints
  </li>
  <li>
   Proficient with typing, computer systems, and customer service software
  </li>
  <li>
   Strong time-management skills and ability to balance a call queue effectively
  </li>
  <li>
   Willingness to learn through training and mentorship from senior team members
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred (but not required):
  </strong>
 </p>
 <ul>
  <li>
   Previous experience in an inbound or outbound call center environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Health benefits package covered up to
   <strong>
    86%
   </strong>
  </li>
  <li>
   Opportunity to join a company in an exciting, high-growth phase
  </li>
  <li>
   Clear pathways for career advancement and professional development
  </li>
  <li>
   Supportive, inclusive, and team-oriented work environment
  </li>
 </ul>
 <p>
 </p>
</div>


Bilingual Customer Service Representative

NORC at the University of Chicago

<div><div><div><div><div>JOB DESCRIPTION:</div>
<div>
<p><b>Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.</b></p>
<p><b>
**This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.**</b></p><br>
<p></p>
<p>
NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:</p>
<ul>
<li>the cost and access to healthcare,</li>
<li>the impact of higher education on the labor force,</li>
<li>and many other topics that inform social policy.</li>
</ul>
<p>This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.</p></div><br>
</div><br>
<div><div>IDEAL CANDIDATE:</div>
<div>
<p>The ideal candidate for this role:</p>
<ul>
<li>has good communication skills and basic computer knowledge,</li>
<li>enjoys speaking with people from diverse backgrounds and professions,</li>
<li>is looking for a flexible part-time working schedule, and</li>
<li>is available to work evening hours, weeknights and weekends.</li></ul></div><br>
</div><br>
<div><div><p>RESPONSIBILITIES:</p></div><br>
<div>
<ul><li>Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.</li>
<li>Administer survey using a pre-written script.</li>
<li>Record survey answers verbatim.</li>
<li>Maintain neutral and objective communication with respondents.</li>
</ul>
</div></div><br>
<div><div>REQUIRED SKILLS:</div>
<div><ul><li>Must be able to read, speak, and write fluently in English and Spanish.</li>
<li>Ability to talk on the phone within close proximity of others in a large and potentially loud call center.</li>
<li>Knowledge of Windows, such as sending email or opening and using a web browser to search for information.</li>
<li>Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.</li>
<li>At least 18 years of age.</li>
<li>Legally authorized to work in the United States.</li>
</ul>
</div></div><br>
<div><div>SALARY AND BENEFITS:</div>
<div>
<p>The pay for this position will be $18.25 per hour, which is based on geographic location.</p>
<p>
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:</p>
<ul>
<li>403(b) Retirement Plan</li>
<li>Paid sick leave</li>
<li>Paid holidays</li>
<li>Paid orientation and training</li>
<li>Free counseling and referrals through NORC&rsquo;s Employee Assistance Program (EAP)</li>
<li>Discount programs &ndash; like travel and electronics</li>
</ul>
<p><i>NORC&rsquo;s Approach to Equity and Transparency</i></p>
<p><i>
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).</i></p></div><br>
</div><br>
<div><div>WHO WE ARE:</div>
<div>
<p>NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.</p></div><br>
</div><br>
<div><div>EEO STATEMENT:</div>
<div>
<p>NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.</p></div></div></div></div></div><p></p>

<div><div><div><div><div>JOB DESCRIPTION:</div>
<div>
<p><b>Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.</b></p>
<p><b>
**This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.**</b></p><br>
<p></p>
<p>
NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:</p>
<ul>
<li>the cost and access to healthcare,</li>
<li>the impact of higher education on the labor force,</li>
<li>and many other topics that inform social policy.</li>
</ul>
<p>This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.</p></div><br>
</div><br>
<div><div>IDEAL CANDIDATE:</div>
<div>
<p>The ideal candidate for this role:</p>
<ul>
<li>has good communication skills and basic computer knowledge,</li>
<li>enjoys speaking with people from diverse backgrounds and professions,</li>
<li>is looking for a flexible part-time working schedule, and</li>
<li>is available to work evening hours, weeknights and weekends.</li></ul></div><br>
</div><br>
<div><div><p>RESPONSIBILITIES:</p></div><br>
<div>
<ul><li>Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.</li>
<li>Administer survey using a pre-written script.</li>
<li>Record survey answers verbatim.</li>
<li>Maintain neutral and objective communication with respondents.</li>
</ul>
</div></div><br>
<div><div>REQUIRED SKILLS:</div>
<div><ul><li>Must be able to read, speak, and write fluently in English and Spanish.</li>
<li>Ability to talk on the phone within close proximity of others in a large and potentially loud call center.</li>
<li>Knowledge of Windows, such as sending email or opening and using a web browser to search for information.</li>
<li>Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.</li>
<li>At least 18 years of age.</li>
<li>Legally authorized to work in the United States.</li>
</ul>
</div></div><br>
<div><div>SALARY AND BENEFITS:</div>
<div>
<p>The pay for this position will be $21.68 per hour, which is based on geographic location.</p>
<p>
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:</p>
<ul>
<li>403(b) Retirement Plan</li>
<li>Paid sick leave</li>
<li>Paid holidays</li>
<li>Paid orientation and training</li>
<li>Free counseling and referrals through NORC&rsquo;s Employee Assistance Program (EAP)</li>
<li>Discount programs &ndash; like travel and electronics</li>
</ul>
<p><i>NORC&rsquo;s Approach to Equity and Transparency</i></p>
<p><i>
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).</i></p></div><br>
</div><br>
<div><div>WHO WE ARE:</div>
<div>
<p>NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.</p></div><br>
</div><br>
<div><div>EEO STATEMENT:</div>
<div>
<p>NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.</p></div></div></div></div></div><p></p>

Auto Glass Colorado

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Paid time off</li>
</ul></div><div><div><b>Job Title: Bilingual Customer Service Representative Auto Glass Wholesaler</b><br>
</div><div><b>Job Summary:</b><br>
We are looking for a <b>Bilingual Customer Service Representative</b> to join our wholesale auto glass team. This role involves handling incoming calls, assisting customers with orders, providing product information, and ensuring excellent service. Fluency in both <b>English and Spanish</b> is required to effectively communicate with a diverse customer base. Candidates with sales skills will excel, as there are opportunities to upsell products. Additionally, during slower periods, employees will be responsible for posting advertisements on platforms such as Craigslist and Facebook Marketplace to expand business visibility.<br>
</div><div><b>Responsibilities:</b><br>
</div><ul><li>Answer incoming calls professionally and assist customers in both <b>English and Spanish</b>.<br>
</li>Process customer orders accurately and efficiently.<br>
<li>
</li>Provide detailed product information, including glass types, availability, and pricing.<br>
<li>
</li>Coordinate with warehouse staff to ensure timely order fulfillment and deliveries.<br>
<li>
</li>Assist customers with order status inquiries and resolve any issues.<br>
<li>
</li>Utilize sales skills to recommend and upsell additional products.<br>
<li>
</li>Maintain strong relationships with customers and provide excellent service.<br>
<li>
</li>Post advertisements on platforms such as Craigslist and Facebook Marketplace to attract new business.<br>
<li>
</li>Keep accurate records of customer interactions, orders, and inventory updates.<br>
<li>
</li>Assist with general administrative tasks, such as data entry and invoicing.<br>
<li>
</li></ul><div><b>Requirements:</b><br>
</div>High school diploma or equivalent.<br>
<ul><li>
</li><li>Fluency in <b>English and Spanish</b> (spoken and written) is required.<br>
</li><li>Previous experience in <b>customer service, sales, or wholesale distribution</b> preferred.<br>
</li>Strong verbal and written communication skills.<br>
<li>
</li>Excellent interpersonal skills with a friendly and professional attitude.<br>
<li>
</li>Detail-oriented with strong organizational and multitasking abilities.<br>
<li>
</li>Proficiency in basic computer applications, such as email and Microsoft Office.<br>
<li>
</li><li>Knowledge of <b>auto glass products and industry terminology</b> is a plus.<br>
</li>Sales experience and familiarity with online advertising platforms preferred.<br>
<li>
</li>Ability to adapt to a fast-paced work environment and learn new processes.<br>
<li>
</li></ul><div>This position offers opportunities for growth within our company. If you are a bilingual professional with strong customer service and sales skills, we encourage you to apply!</div></div></div>

Bilingual Customer Service Representative – Auto Glass Wholesale

FUKU

<div>English + French Bilingual Customer Service Representative (Logistics Project)<br>
<br>
Location: Cairo, Egypt
<br>
Employment Type: Full-Time
<br>
Work Arrangement: On-site / project-based delivery environment
<br>
Application Email: hr@callnovo.com<br>
<br>
About the Role
<br>
Callnovo is seeking an English + French Bilingual Customer Service Representative for a logistics project based in Cairo. The role involves supporting customer communication and service coordination in a fast-paced, process-driven environment. Candidates must demonstrate strong spoken and written communication skills in both English and French, excellent customer-handling abilities, and the capacity to follow service workflows accurately.<br>
<br>
Key Responsibilities<br>
<ul><li>Handle customer inquiries through voice and written channels in both English and French.</li><li>Support logistics-related service communication, including order follow-up, issue handling, and status coordination.</li><li>Provide clear, professional, and empathetic customer support while maintaining efficiency.</li><li>Accurately record customer interaction details in the required system.</li><li>Follow project Standard Operating Procedures (SOPs), quality standards, escalation rules, and turnaround requirements.</li><li>Coordinate with internal teams when issues require cross-functional support.</li><li>Meet service quality, attendance, productivity, and compliance expectations.</li></ul><br>
Requirements<br>
<ul><li>Fluent in English and French, both spoken and written.</li><li>Customer service experience in BPO, contact center, logistics support, e-commerce support, or similar service environments.</li><li>Strong communication, problem-solving, and documentation skills.</li><li>Comfortable working in a structured, target-driven operating environment.</li><li>Able to use CRM or ticketing tools and basic office software.</li><li>Demonstrates stable work discipline, reliability, and a good teamwork mindset.</li></ul><br>
Preferred Qualifications<br>
<ul><li>Experience supporting logistics, shipping, order management, or supply-chain related customer service.</li><li>Experience in bilingual customer communication for international accounts.</li><li>Familiarity with QA standards, service metrics, and escalation handling.</li></ul><br>
What We&rsquo;re Looking For
<br>
We are looking for a responsive, organized, and service-minded individual who can manage customer interactions with patience and professionalism. Candidates who can maintain quality while working efficiently will excel in this role.<br>
<br>
How to Apply
<br>
Please send your resume to hr@callnovo.com. Relevant bilingual customer service or logistics support experience is strongly preferred.</div>

English + French Bilingual Customer Service Representative Logistics Project

Cash Time Loan Centers

<p><b>Job Description</b></p><p>Presto Loan Center is the leader of the auto title and personal loan industry in Arizona. This fast-growing consumer finance company is looking for highly motivated and driven individuals. Great work environment and benefits as well as amazing growth opportunities. As an Account Manager/Loan Officer you will provide great customer service all while processing the auto title or personal loan request. You will be responsible for directly providing loan products to customers in an efficient and accurate manner.</p><p>THIS IS NOT A REMOTE POSITION.</p><p>BILINGUAL A MUST (English and Spanish)</p><p><b>Responsibilities:</b></p><ul><li>Handle both incoming and outbound calls</li><li>Cash handling, debit card payment processing</li><li>Handle every aspect of a loan from start to finish. (In-person or Online requests)</li><li>Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)</li><li>Interview customer in-person or over the phone</li><li>Conduct a vehicle condition report</li><li>Collect and analysis income source</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Inform customer regarding loan decision</li><li>Data entry, finalize all loan document and loan disclosure to customer</li><li>Participating in marketing activities as needed</li><li>Perform light collection related transactions</li><li>Informing manager of escalated customer issues</li><li>Balancing cash drawer (if assigned) every shift</li><li>Follow company policies, guidelines</li></ul><p><b>Skills/ Requirements:</b></p><ul><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Experience with multi-lines phones a plus Cash-handling experience a plus.</li><li>Exceptional Customer Service skills and be computer literate</li><li>Be reliable and punctual</li><li>Work independently, while still being a team player</li><li>Ability to handle confidential information</li><li>Spanish Bilingual is a must</li><li>Current store hours Monday thru Friday 9:00 a.m. &ndash; 6:00 p.m. Saturday 10 - 4pm Closed Sunday.</li></ul><p><b>Salary:</b> Depending on experience</p><p><b>Great Benefits:</b> Medical, Dental, Vision, 401K, Paid Time Off, Holiday Pay</p><p>Job Type: Full-time</p><p>Pay: $15.50 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Bilingual Customer Service Representative / account manager

Silver Creek Materials

<div><p><b>About Silver Creek Materials, Inc.</b></p><p><b>
At Silver Creek Materials, we don't just move materials - we move industries forward. Located on the west side of Fort Worth, we are one of the largest sand, aggregate, mulching, composting, and recycling facilities in DFW. We're a team of hard workers who face each day head-on, celebrate wins together, and believe in doing things the right way. Whether you're operating equipment, selling materials, or supporting the team, you'll help build something bigger. If you're driven by grit, growth, and purpose, this is where your story begins. Check out our website </b><b>here</b><b> </b><b>and our YouTube channel </b><b>here</b><b>!</b></p><p></p><p><b><br>
Job Title: Bilingual Customer Service Representative</b></p><p><b>
Location: </b>2251 Silver Creek Rd, Fort Worth, TX 76108</p><p><b>
FLSA Classification: </b>Non-Exempt</p><p><b>
Position Type and Schedule: </b>Full-Time</p><p><b>
Schedule: </b>Monday - Friday: 6:00am-5:00pm</p><p>
Saturdays 7:00am - 1pm</p><p>
Saturdays 7:00am 3:00 pm as needed during spring hours</p><p><b>
Compensation: $15.50 - $18.50</b></p><p></p><p><b><br>
Position Overview: </b>Silver Creek Materials is seeking a Bilingual Customer Service Representative with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Retail Manager.</p><p></p><p><b><br>
Position Key Responsibilities:</b></p><ul><li>
Prompt customer service and response to customer or management needs.</li><li>
Maintain a positive and professional attitude while interacting with customers and team members.</li><li>
Cash and credit card handling.</li><li>
Ability to analyze problems and provide solutions.</li><li>
Direct customers in a detailed, clear, and courteous manner.</li><li>
Learn product placement and recycling areas to clearly direct customers.</li><li>
Place orders for delivery.</li><li>
Minimize errors through proper communication with customers and other departments.</li><li>
Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).</li><li>
Ensure a safe environment for customers and team members.</li><li>
Obtain detailed information from customers for proper billing and delivery instructions.</li></ul><p></p><p><b><br>
Required Skills / Qualifications:</b></p><ul><li>
Preferred not required Bilingual in English and Spanish.</li><li>
Have a friendly, energetic and vibrant personality.</li><li>
Ability to operate light equipment e.g., pickup truck with trailer.</li><li>
Ability to multitask and thrive in a fast-paced environment.</li><li>
3-5 years&rsquo; retail experience.</li></ul><ul><li>
Self-motivating with a strong work ethic to exceed company and personal goals.</li><li>
Willing to work outdoors in all weather conditions as needed.</li><li>
Experience using a Point of Sales System in a retail environment preferred.</li><li>
Experience providing customer service over a multi-line phone.</li><li>
Willingness to work in a team environment and assist co-workers / peers in job duties.</li><li>
Be able to effectively communicate.</li><li>
Must be dependable and able to receive direction.</li><li>
Ability to stand for extended periods of time.</li><li>
May be required to walk on uneven surfaces and inspect loads in dump trucks.</li><li>
Must have a valid Driver's License.</li><li>
Knowledge of landscaping materials and recyclables preferred not required.</li><li>
Ability to perform limited physical tasks, including lifting up to 50lbs.</li></ul><p></p><p><b><br>
Benefits:</b></p><p>
Silver Creek Materials is family owned and operated and offers about-average industry pay. Eligible employees can elect medical, dental, vision, life, short term disability, long term disability, ambulatory insurance, voluntary critical illness, voluntary accident, and voluntary hospitalization insurance, and a 401(k) plan. Employees also enjoy paid company observed holidays and generous paid time off. Field employees can elect uniforms and will also receive a boot stipend starting on their first anniversary. Additionally, employees can enjoy the use of company facilities, such as a gun range and 11-acre family lake.</p></div>

Customer Service Representative - Dispatch

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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative – Auto Glass Wholesale

English + French Bilingual Customer Service Representative Logistics Project

Bilingual Customer Service Representative / account manager

Customer Service Representative - Dispatch