bilingual customer service representative

NORC at the University of Chicago

<div><div><div><div><div>JOB DESCRIPTION:</div>
<div>
<p><b>Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.</b></p>
<p><b>
**This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.**</b></p><br>
<p></p>
<p>
NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:</p>
<ul>
<li>the cost and access to healthcare,</li>
<li>the impact of higher education on the labor force,</li>
<li>and many other topics that inform social policy.</li>
</ul>
<p>This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.</p></div><br>
</div><br>
<div><div>IDEAL CANDIDATE:</div>
<div>
<p>The ideal candidate for this role:</p>
<ul>
<li>has good communication skills and basic computer knowledge,</li>
<li>enjoys speaking with people from diverse backgrounds and professions,</li>
<li>is looking for a flexible part-time working schedule, and</li>
<li>is available to work evening hours, weeknights and weekends.</li></ul></div><br>
</div><br>
<div><div><p>RESPONSIBILITIES:</p></div><br>
<div>
<ul><li>Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.</li>
<li>Administer survey using a pre-written script.</li>
<li>Record survey answers verbatim.</li>
<li>Maintain neutral and objective communication with respondents.</li>
</ul>
</div></div><br>
<div><div>REQUIRED SKILLS:</div>
<div><ul><li>Must be able to read, speak, and write fluently in English and Spanish.</li>
<li>Ability to talk on the phone within close proximity of others in a large and potentially loud call center.</li>
<li>Knowledge of Windows, such as sending email or opening and using a web browser to search for information.</li>
<li>Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.</li>
<li>At least 18 years of age.</li>
<li>Legally authorized to work in the United States.</li>
</ul>
</div></div><br>
<div><div>SALARY AND BENEFITS:</div>
<div>
<p>The pay for this position will be $18.25 per hour, which is based on geographic location.</p>
<p>
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:</p>
<ul>
<li>403(b) Retirement Plan</li>
<li>Paid sick leave</li>
<li>Paid holidays</li>
<li>Paid orientation and training</li>
<li>Free counseling and referrals through NORC&rsquo;s Employee Assistance Program (EAP)</li>
<li>Discount programs &ndash; like travel and electronics</li>
</ul>
<p><i>NORC&rsquo;s Approach to Equity and Transparency</i></p>
<p><i>
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).</i></p></div><br>
</div><br>
<div><div>WHO WE ARE:</div>
<div>
<p>NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.</p></div><br>
</div><br>
<div><div>EEO STATEMENT:</div>
<div>
<p>NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.</p></div></div></div></div></div><p></p>

Bilingual Customer Service Representative

<div><div><div><div><div>JOB DESCRIPTION:</div>
<div>
<p><b>Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.</b></p>
<p><b>
**This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.**</b></p><br>
<p></p>
<p>
NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:</p>
<ul>
<li>the cost and access to healthcare,</li>
<li>the impact of higher education on the labor force,</li>
<li>and many other topics that inform social policy.</li>
</ul>
<p>This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.</p></div><br>
</div><br>
<div><div>IDEAL CANDIDATE:</div>
<div>
<p>The ideal candidate for this role:</p>
<ul>
<li>has good communication skills and basic computer knowledge,</li>
<li>enjoys speaking with people from diverse backgrounds and professions,</li>
<li>is looking for a flexible part-time working schedule, and</li>
<li>is available to work evening hours, weeknights and weekends.</li></ul></div><br>
</div><br>
<div><div><p>RESPONSIBILITIES:</p></div><br>
<div>
<ul><li>Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.</li>
<li>Administer survey using a pre-written script.</li>
<li>Record survey answers verbatim.</li>
<li>Maintain neutral and objective communication with respondents.</li>
</ul>
</div></div><br>
<div><div>REQUIRED SKILLS:</div>
<div><ul><li>Must be able to read, speak, and write fluently in English and Spanish.</li>
<li>Ability to talk on the phone within close proximity of others in a large and potentially loud call center.</li>
<li>Knowledge of Windows, such as sending email or opening and using a web browser to search for information.</li>
<li>Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.</li>
<li>At least 18 years of age.</li>
<li>Legally authorized to work in the United States.</li>
</ul>
</div></div><br>
<div><div>SALARY AND BENEFITS:</div>
<div>
<p>The pay for this position will be $21.68 per hour, which is based on geographic location.</p>
<p>
This position is classified as intermittent. Intermittent staff are eligible for the following benefits:</p>
<ul>
<li>403(b) Retirement Plan</li>
<li>Paid sick leave</li>
<li>Paid holidays</li>
<li>Paid orientation and training</li>
<li>Free counseling and referrals through NORC&rsquo;s Employee Assistance Program (EAP)</li>
<li>Discount programs &ndash; like travel and electronics</li>
</ul>
<p><i>NORC&rsquo;s Approach to Equity and Transparency</i></p>
<p><i>
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).</i></p></div><br>
</div><br>
<div><div>WHO WE ARE:</div>
<div>
<p>NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.</p></div><br>
</div><br>
<div><div>EEO STATEMENT:</div>
<div>
<p>NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.</p></div></div></div></div></div><p></p>

Auto Glass Colorado

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Paid time off</li>
</ul></div><div><div><b>Job Title: Bilingual Customer Service Representative Auto Glass Wholesaler</b><br>
</div><div><b>Job Summary:</b><br>
We are looking for a <b>Bilingual Customer Service Representative</b> to join our wholesale auto glass team. This role involves handling incoming calls, assisting customers with orders, providing product information, and ensuring excellent service. Fluency in both <b>English and Spanish</b> is required to effectively communicate with a diverse customer base. Candidates with sales skills will excel, as there are opportunities to upsell products. Additionally, during slower periods, employees will be responsible for posting advertisements on platforms such as Craigslist and Facebook Marketplace to expand business visibility.<br>
</div><div><b>Responsibilities:</b><br>
</div><ul><li>Answer incoming calls professionally and assist customers in both <b>English and Spanish</b>.<br>
</li>Process customer orders accurately and efficiently.<br>
<li>
</li>Provide detailed product information, including glass types, availability, and pricing.<br>
<li>
</li>Coordinate with warehouse staff to ensure timely order fulfillment and deliveries.<br>
<li>
</li>Assist customers with order status inquiries and resolve any issues.<br>
<li>
</li>Utilize sales skills to recommend and upsell additional products.<br>
<li>
</li>Maintain strong relationships with customers and provide excellent service.<br>
<li>
</li>Post advertisements on platforms such as Craigslist and Facebook Marketplace to attract new business.<br>
<li>
</li>Keep accurate records of customer interactions, orders, and inventory updates.<br>
<li>
</li>Assist with general administrative tasks, such as data entry and invoicing.<br>
<li>
</li></ul><div><b>Requirements:</b><br>
</div>High school diploma or equivalent.<br>
<ul><li>
</li><li>Fluency in <b>English and Spanish</b> (spoken and written) is required.<br>
</li><li>Previous experience in <b>customer service, sales, or wholesale distribution</b> preferred.<br>
</li>Strong verbal and written communication skills.<br>
<li>
</li>Excellent interpersonal skills with a friendly and professional attitude.<br>
<li>
</li>Detail-oriented with strong organizational and multitasking abilities.<br>
<li>
</li>Proficiency in basic computer applications, such as email and Microsoft Office.<br>
<li>
</li><li>Knowledge of <b>auto glass products and industry terminology</b> is a plus.<br>
</li>Sales experience and familiarity with online advertising platforms preferred.<br>
<li>
</li>Ability to adapt to a fast-paced work environment and learn new processes.<br>
<li>
</li></ul><div>This position offers opportunities for growth within our company. If you are a bilingual professional with strong customer service and sales skills, we encourage you to apply!</div></div></div>

Bilingual Customer Service Representative – Auto Glass Wholesale

FUKU

<div>English + French Bilingual Customer Service Representative (Logistics Project)<br>
<br>
Location: Cairo, Egypt
<br>
Employment Type: Full-Time
<br>
Work Arrangement: On-site / project-based delivery environment
<br>
Application Email: hr@callnovo.com<br>
<br>
About the Role
<br>
Callnovo is seeking an English + French Bilingual Customer Service Representative for a logistics project based in Cairo. The role involves supporting customer communication and service coordination in a fast-paced, process-driven environment. Candidates must demonstrate strong spoken and written communication skills in both English and French, excellent customer-handling abilities, and the capacity to follow service workflows accurately.<br>
<br>
Key Responsibilities<br>
<ul><li>Handle customer inquiries through voice and written channels in both English and French.</li><li>Support logistics-related service communication, including order follow-up, issue handling, and status coordination.</li><li>Provide clear, professional, and empathetic customer support while maintaining efficiency.</li><li>Accurately record customer interaction details in the required system.</li><li>Follow project Standard Operating Procedures (SOPs), quality standards, escalation rules, and turnaround requirements.</li><li>Coordinate with internal teams when issues require cross-functional support.</li><li>Meet service quality, attendance, productivity, and compliance expectations.</li></ul><br>
Requirements<br>
<ul><li>Fluent in English and French, both spoken and written.</li><li>Customer service experience in BPO, contact center, logistics support, e-commerce support, or similar service environments.</li><li>Strong communication, problem-solving, and documentation skills.</li><li>Comfortable working in a structured, target-driven operating environment.</li><li>Able to use CRM or ticketing tools and basic office software.</li><li>Demonstrates stable work discipline, reliability, and a good teamwork mindset.</li></ul><br>
Preferred Qualifications<br>
<ul><li>Experience supporting logistics, shipping, order management, or supply-chain related customer service.</li><li>Experience in bilingual customer communication for international accounts.</li><li>Familiarity with QA standards, service metrics, and escalation handling.</li></ul><br>
What We&rsquo;re Looking For
<br>
We are looking for a responsive, organized, and service-minded individual who can manage customer interactions with patience and professionalism. Candidates who can maintain quality while working efficiently will excel in this role.<br>
<br>
How to Apply
<br>
Please send your resume to hr@callnovo.com. Relevant bilingual customer service or logistics support experience is strongly preferred.</div>

English + French Bilingual Customer Service Representative Logistics Project

Reliable Sign Supply

<p><b>Job Title: Bilingual Customer Service Representative (English/Spanish)</b></p><p><b>Industry:</b> Sign &amp; Graphics Supply</p><p><b>Employment Type: </b>Full-Time</p><p><b>About the Role:</b></p><p>We are looking for a passionate and energetic Bilingual Customer Service Representative to join our team. Are you looking to be a part of a team where your talents are celebrated, career growth is supported, and driving sales is essential? Joining RSS means joining a fast-paced, business-to-business sales team, where your role directly influences our clients' success. In this role, you will be the first point of contact for our Spanish and English -speaking customers, helping them find the right sign supply products and ensuring a seamless experience from inquiry to order fulfillment. If you thrive in a fast-paced environment and love learning new products, we want to hear from you.</p><p><b>What You'll Do:</b></p><ul><li>Assist customers via phone, email, and chat in both English and Spanish</li><li>Answer inquiries from customers concerning products, their uses, distribution, and provide solutions/recommendations.</li><li>Provide accurate product information, pricing, and availability for sign and graphics supplies (Training will be provided)</li><li>Process orders, returns, and exchanges efficiently and accurately</li><li>Troubleshoot customer concerns and resolve issues with a positive, solution-oriented approach</li><li>Learn and maintain up-to-date knowledge of our product catalog, including vinyl, substrates, laminates, inks, tools, and related sign supply materials</li><li>Build strong customer relationships through excellent service and follow-up</li></ul><p><b>What We're Looking For:</b></p><ul><li>Bilingual fluency in English and Spanish (spoken and written) - required</li><li>Positive attitude with a genuine passion for helping customers</li><li>Warm, professional, and polished interpersonal skills</li><li>Quick learner who can adapt to a fast-paced, high-volume environment</li><li>Coachable and open to feedback from team members and leadership</li><li>Strong communication skills with attention to detail</li><li>Ability to multitask and prioritize effectively</li><li>Comfortable with order management systems and basic computer applications</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Prior experience in the sign supply, graphics, or print industry is a strong plus</li><li>Familiarity with products such as vinyl wraps, banners, substrates, plotters, or wide-format printing materials</li><li>Previous customer service or call center experience</li></ul><p><b>What We Offer:</b></p><ul><li>A supportive, team-oriented work environment</li><li>Product training and ongoing professional development</li><li>Opportunity to grow within the company</li><li>Competitive compensation and benefits</li></ul><p>If you're a quick learner with a positive mindset who's ready to jump in and make an impact, we'd love to connect with you. Apply today!</p><p>Pay: $18.00 - $22.00 per hour</p><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Sign Industry: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Spanish and English (Required)</li></ul><p>Work Location: In person</p>

Front Desk - Customer Service Representative - Bilingual

VXI Global Solutions

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
<b>Spanish Bilingual Healthcare Call Center Representative</b>
<br>
<b>Location:</b> Remote (Virtual Environment)
<br>
<b>Company:</b> Trusted Leader in Healthcare Services
<br>
<br>
<b>Are you fluent in both Spanish and English?</b> Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
<br>
<br>
As a <b>Spanish Bilingual Healthcare Call Center Representative</b>, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.<br>
<br>
<b>What You'll Be Doing:</b><br>
<ul><li><b>
Customer Interactions:</b><br>
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li><b><br>
Quality Service:</b><br>
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li><b><br>
Problem Resolution:</b><br>
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li><b><br>
Healthcare Knowledge</b><br>
<ul><li>
Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li><b><br>
Operational Excellence</b><br>
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li><b><br>
Performance Metrics:</b><br>
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li><b><br>
Compliance and Ethics:</b><br>
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li><b><br>
Tools and Systems:</b>
<br>
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul><br>
<b>
What You Bring:</b><br>
<ul><li><b>
Experience:</b><br>
<ul><li>
Fluency in <b>both Spanish and English</b> (spoken and written) is required.</li><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li><b><br>
Education:</b><br>
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li><b><br>
Skills:</b><br>
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul><br>
<b>
Success Factors for Working from Home</b>
<br>
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li><b>
Private Workspace:</b> A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li><b>
Ergonomics</b>: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li><b>
Reliable Internet Connection</b>: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li><b>
Quiet, Distraction-Free Workspace</b>: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li><b>
Tech-Savvy</b>: Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li><b>
Self-motivation &amp; Independence</b>: Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li><b>
Communication Skills</b>: Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li><b>
Adaptability</b>: Ability to adapt to changing technologies and procedures while working remotely.</li></ul><br>
<b>
What You Will Get:</b><br>
<ul><li><b>
Competitive Pay:</b> Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li><b>
Comprehensive Benefits:</b> Full health insurance coverage, including medical, dental, and vision plans.</li><li><b>
Work Environment:</b> A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li><b>
Career Growth:</b> Abundant advancement opportunities within the organization.</li><li><b>
Inclusive Workplace:</b> We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li><b>
Unique Perks:</b><br>
<ul><li><b>
Cell Phone Benefits:</b> $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li><b>
Referral for Life Program&trade;:</b> Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul><br>
<b>
Join Our Team:</b><br>
<br>
If you are a motivated <b>Spanish-English bilingual</b> professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Spanish Bilingual Healthcare Call Center Representative</div><div>
Req Id: R26_02314_10</div><div>
Posted At: Sat Apr 11 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Lansing, Michigan, United States</div></div></div>

US Virtual - Spanish Bilingual Healthcare Call Center Representative

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
<b>Spanish Bilingual Healthcare Call Center Representative</b>
<br>
<b>Location:</b> Remote (Virtual Environment)
<br>
<b>Company:</b> Trusted Leader in Healthcare Services
<br>
<br>
<b>Are you fluent in both Spanish and English?</b> Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
<br>
<br>
As a <b>Spanish Bilingual Healthcare Call Center Representative</b>, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.<br>
<br>
<b>What You'll Be Doing:</b><br>
<ul><li><b>
Customer Interactions:</b><br>
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li><b><br>
Quality Service:</b><br>
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li><b><br>
Problem Resolution:</b><br>
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li><b><br>
Healthcare Knowledge</b><br>
<ul><li>
Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li><b><br>
Operational Excellence</b><br>
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li><b><br>
Performance Metrics:</b><br>
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li><b><br>
Compliance and Ethics:</b><br>
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li><b><br>
Tools and Systems:</b>
<br>
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul><br>
<b>
What You Bring:</b><br>
<ul><li><b>
Experience:</b><br>
<ul><li>
Fluency in <b>both Spanish and English</b> (spoken and written) is required.</li><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li><b><br>
Education:</b><br>
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li><b><br>
Skills:</b><br>
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul><br>
<b>
Success Factors for Working from Home</b>
<br>
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li><b>
Private Workspace:</b> A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li><b>
Ergonomics</b>: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li><b>
Reliable Internet Connection</b>: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li><b>
Quiet, Distraction-Free Workspace</b>: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li><b>
Tech-Savvy</b>: Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li><b>
Self-motivation &amp; Independence</b>: Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li><b>
Communication Skills</b>: Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li><b>
Adaptability</b>: Ability to adapt to changing technologies and procedures while working remotely.</li></ul><br>
<b>
What You Will Get:</b><br>
<ul><li><b>
Competitive Pay:</b> Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li><b>
Comprehensive Benefits:</b> Full health insurance coverage, including medical, dental, and vision plans.</li><li><b>
Work Environment:</b> A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li><b>
Career Growth:</b> Abundant advancement opportunities within the organization.</li><li><b>
Inclusive Workplace:</b> We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li><b>
Unique Perks:</b><br>
<ul><li><b>
Cell Phone Benefits:</b> $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li><b>
Referral for Life Program&trade;:</b> Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul><br>
<b>
Join Our Team:</b><br>
<br>
If you are a motivated <b>Spanish-English bilingual</b> professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
<br>
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Spanish Bilingual Healthcare Call Center Representative</div><div>
Req Id: R26_02314_17</div><div>
Posted At: Sat Apr 11 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Salem, Oregon, United States</div></div></div>

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