bilingual customer service representative

DD SERVICES INC

<div><div><div>Benefits:</div>
<ul><li>Bonus</li>
<li>401(k)</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul><div>Benefits/Perks</div>
<ul><li>Free Benefit Package</li>
<li>Paid Vacation/Holiday</li>
<li>Company parties</li>
</ul><div>Job Description 
We are seeking a professional and personable Bi-Lingual Customer Service Representative to join our team. This Full-Time position available in the Westbury, NY location of a Dental Administration Office for the position of Customer Service Representative/Clerical Worker, working in our call center in Westbury, NY 
35-40 hours per week 
Work hours - 8:45 AM - 4:40 PM 
This position is NOT REMOTE. 
Training provided 
</div><div>Responsibilities</div>
<ul><li>Answer customer questions via phone, email, and in-person</li>
<li>Verify eligibility, and breakdown of schedules</li>
<li>Maintain detailed records of client interactions</li>
<li>Review audits and/or policies</li>
<li>Collaborate with colleagues to provide comprehensive customer service</li>
<li>Other diversified clerical duties.</li>
</ul><div>Qualifications</div>
<ul><li>Bi-Lingual (English/Spanish)</li>
<li>High school diploma/GED required, Bachelor&rsquo;s degree preferred</li>
<li>Excellent customer service skills</li>
<li>Highly organized with strong time management skills</li></ul></div></div>

Bilingual Customer Service Representative

The Cole Group

<div>Position Level: Entry level - IN OFFICE POSITION

Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm)

Industry: Background Screening

Website: https://www.thecolegroup.com/

The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast.

Responsibilities
<ul>
<li>Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process</li>
<li>Engage with pre-employment applicants via text, email, and phone</li>
<li>Escalate top priority, critical issues to the appropriate department</li>
<li>Occasionally makes outbound calls to pre-employment applicants providing instructional information</li>
</ul>
Requirements
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Detail oriented</li>
<li>Ability to work independently</li>
<li>Strong customer service skills with the ability to resolve issues</li>
<li>Ability to multitask and have great organizational skills</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
Benefits
<ul>
<li>Potential bonuses of over $7,000 annually</li>
<li>401K Plan</li>
<li>Major Medical insurance provided</li>
<li>Paid Vacation / Paid Holidays</li>
<li>Overtime possible</li>
<li>Catered lunches throughout the year</li>
</ul>
Location/Hourly Rate
<ul>
<li>Houston, TX (near 290 and Dacoma)</li>
<li>Dependent on experience/education</li></ul></div>

Con Edison

<div>Overview
The Gas Engineering Customer Engagement section is a dynamic group involved in all aspects of gas service line inspections and natural gas detector installations. The Customer Service Representative (CSR) plays a very important role within the group as a liaison between the Company and its customers. The CSR will be responsible for learning and understanding all facets of the two programs to best provide a plus one experience to our customers. Scheduling appointments via both inbound and outbound calls as well as handling customer email correspondence will be a large part of the CSRs day. The CSR will work closely with various internal as well as some external stakeholders
Responsibilities
Core Responsibilities<ul><li>
Required to work Full-Time as a Customer Service Representative.</li><li>
Must be fluent in one of the following languages: Spanish, Mandarin or Cantonese</li><li>
Ability to work a hybrid remote work schedule based on company's need.</li><li>
Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.</li><li>
Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.</li><li>
Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue.</li><li>
Perform a high volume of administrative work pertaining to job records.</li><li>
Route SLI work to area Planners and Supervisors using various systems.</li><li>
Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems.</li><li>
Utilize various internal and external systems to reconcile any discrepancies regarding records.</li><li>
Research and resolve billing issues related to fines for failure to complete inspections.</li><li>
Driver's license preferred.</li></ul>
Qualifications
Required Education/Experience<ul><li>
High School Diploma/GED</li></ul>
Relevant Work Experience<ul><li>
Competency in Microsoft Excel, Word, and Outlook Required. Required</li><li>
Well organized, detail oriented and flexible to handle multiple assignments. Required</li><li>
Demonstrate a high level of accuracy, even under pressure. Required</li><li>
Excellent interpersonal and telephone skills. Required</li><li>
Demonstrate good customer service skills Required</li><li>
Must be proficient in English and one of the following languages: Spanish, Mandarin or Cantonese Required</li></ul>
Licenses and Certifications<ul><li>
Driver's License preferred</li></ul>
Physical Demands<ul><li>
Sit or stand to answer a phone for the duration of the workday</li><li>
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
All applicants must pass all required placement exams.</li><li>
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.</li></ul></div>

Bilingual Customer Service Representative L1-2 Gas Svs. (Spanish, Mandarin or Cantonese)

Softrams

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.Softrams, acquired in November 2024, forms the core of Tria Federal&rsquo;s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.Job Description:We are looking for a highly skilled bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.Basic Requirements:<ul><li>Ability to obtain a U.S. Federal Position of Trust clearance designation.</li><li>Must reside in and be able to perform work in the United States.</li><li>Must have lived in the United States for 3 of the last 5 years.</li><li>One or more years of proven experience in an IT service desk or customer service environment.</li></ul>Additional Bonus Qualifications:<ul><li>Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).</li><li>Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.</li><li>Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.</li><li>Thrive in a collaborative environment and maintain a positive, professional demeanor.</li><li>Excellent verbal and written communication skills.</li><li>Previous experience working on a Federal Service Desk project.</li><li>ServiceNow knowledge or experience is a big plus.</li><li>Experience with cloud-based Call Center Software, specifically CXone.</li><li>Knowledge and/or experience of Agile methodologies in a Service Desk environment.</li><li>Experience with utilizing Atlassian tools like JIRA and Confluence.</li></ul>Responsibilities:<ul><li>Provide administrative and technical support for the Center for Medicare &amp; Medicaid Services (CMS) Technical Help Desk.</li><li>Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.</li><li>Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.</li><li>Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.</li><li>Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).</li><li>Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.</li><li>Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.</li><li>Support the development, management and use of customer support scripts.</li><li>Assist with the preparation or maintenance of standard operating procedures and protocols.</li></ul>Public Trust Clearance:Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.Work Location:Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.Why Tria?What defines the Tria brand is more than just our dedication to excellence in our craft; it&rsquo;s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team&rsquo;s shared success.As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we growEEO Statement:Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@softrams.comPay: From $18.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: On the road

Bilingual IT Customer Service Representative

Mail Central

Job Summary Inbound Customer Service - Chat, Email and PhoneWhat you will do:<ul><li>Resolve customer issues or questions</li><li>Process payment deferrals and installment plans</li><li>Attempt to save customers who may be moving, unhappy with the plan, or current rate</li><li>Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan</li><li>Enroll the customer in the correct plan</li><li>Strive to resolve customer issues on the first call</li><li>Demonstrate knowledge of processes and policies</li><li>Build trust and rapport with the customer through clear, respectful interactions</li><li>Always strive to ensure that overall customer satisfaction remains high while resolving issues</li><li>Understand &lsquo;client call flow&rsquo; and regulations</li><li>Ensure no Public Utilities Commission Complaints are filed</li></ul>Experience<ul><li>Proven experience in customer support or client services within a call center or similar environment.</li><li>Ability to speak both business and conversational Spanish and English fluently.</li><li>Ability to follow processes and workflows for compliance.</li><li>Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.</li><li>Display patience, empathy, an ability to manage stress, and work under pressure.</li></ul>Additional Client Program Technology Standards:<ul><li>PC check/ approval is required to proceed with registration</li><li>Memory: 8 GB required</li><li>Dual monitors are required. Laptop screen does not count as monitor*</li><li>Supported resolutions:</li><li>2K Monitors: Up to 4 monitors with a maximum display resolution of 2560x1600 pixels per monitor are supported</li><li>4K Monitors: Up to 2 monitors with a maximum display resolution of 4096x2160 pixels per monitor are supported</li><li>Hardwired internet connection (Ethernet cable only) NO WIFI***</li><li>Hardwired USB noise-cancelling headset with phone-quality audio</li><li>Webcam is required during certification.</li></ul>Training: <ul><li>Training for this opportunity is 4/20-5/15/2026, Mon-Fri 9a-3p</li><li>After certification agents can service hours: Most Intervals Available Monday &ndash; Friday 8:00 a.m. to 7:00 p.m. ET. Intervals Available 24/7/365 (Overnight hours are limited)</li></ul>Pay: $15.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Work from home</li></ul>Application Question(s):<ul><li>Are you available for training Mon-Fri, 9a-3p, April 20th-May 15th?</li></ul>Work Location: Remote

Remote Bilingual Spanish Customer Service Representative

Law Offices of Robert S. Gitmeid & Associates

<div><h3 class="jobSectionHeader">Description</h3><div> 
We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! 
 
Legal Customer Service Representative 
</div><div>We&rsquo;re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Manage a high-volume of client interactions within a structured call center environment.</li>
<li>Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.</li>
<li>Working with collections agencies via phone to obtain documentation of settlements.</li>
<li>Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.</li>
<li>Uploading these documents to our system.</li>
<li>Other ad hoc tasks as needed.</li>
<li>This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST).</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge and Expertise</h3> 
<ul>
<li>
Minimum of 1-year office support experience</li>
<li>Possess superior organizational and time-management skills</li>
<li>Must be computer literate: Ability to easily learn the Firm&rsquo;s case management software</li>
<li>Highest ethical standards and professional integrity</li>
<li>Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties</li>
<li>Fluent in Spanish</li>
<li>Experience with Salesforce a plus</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3> 
<ul>
<li>
Compensation is competitive and commensurate with expertise and previous experience</li>
<li>Training &amp; Guidance</li>
<li>Medical, Dental &amp; Vision Benefits</li>
<li>401K Benefits with Employer Match</li>
<li>Paid Time Off (PTO)</li>
<li>Business Casual Dress Code</li>
<li>An incredible team of smart and supportive people!</li></ul> 
<h3 class="jobSectionHeader">
About Law Offices of Robert S. Gitmeid &amp; Associates</h3><div>
The Law Offices of Robert S. Gitmeid &amp; Associates, PLLC is a consumer-advocacy law firm based in New York City. Our practice is dedicated to providing first-rate legal representation to clients who face various challenges from their creditors. Our law firm employs creative legal strategies and theories that are at the cutting edge of consumer law, giving our clients an advantage when dealing with large, and often aggressive, creditors. With our clients, we confront their legal challenges together, unravel the seemingly complex issues of consumer law, and ultimately improve the quality of their lives once again.</div></div>

Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)

UniVista Insurance

Bilingual Customer Service Representative (CSR) &ndash; InsuranceFort Pierce, FLUnivista Insurance is looking for an experienced and motivated Bilingual Customer Service Representative (CSR) to join our growing team.If you are customer-focused, sales-driven, and thrive in a fast-paced environment, we want to hear from you!Job DescriptionAs a CSR, you will be responsible for assisting clients, handling policy requests, and promoting insurance products while delivering excellent customer service.Responsibilities<ul><li>Answer inbound calls and assist customers professionally</li><li>Make outbound calls for follow-ups, renewals, and cross-selling</li><li>Process policy changes and customer requests</li><li>Resolve customer concerns efficiently</li><li>Provide personalized solutions based on client needs</li><li>Promote and upsell insurance products</li><li>Maintain accurate customer records</li><li>Work closely with team members and insurance carriers</li><li>Ensure compliance with company policies and procedures</li></ul>Requirements<ul><li>Bilingual (English &amp; Spanish) required</li><li>Previous experience in insurance</li><li>Strong communication and interpersonal skills</li><li>Sales-oriented mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills (Microsoft Office)</li><li>High school diploma or equivalent</li><li>Insurance license 440 or 220</li><li>Reliable transportation</li></ul>What We Offer<ul><li>Professional work environment</li><li>Growth and advancement opportunities</li><li>Competitive compensation (based on experience)</li><li>Ongoing training and support</li></ul>How to ApplyCall 772-800-2016 or email at psl@univistainsurance.comPay: From $17.27 per hourWork Location: In person

Customer Service Representative

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Bilingual Customer Service Representative

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Customer Service Representative