billing analyst

Parallon

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</p><p>
Do you want to join an organization that invests in you as a Billing Integrity Analyst RN? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Billing Integrity Analyst RN like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
The Billing Integrity Analyst Register Nurse (RN) is responsible for determining the appropriateness of patient charges, and Charge Description Master (CDM) assigned HCPCS/CPTs, by reviewing the medical record, facility protocol, and other applicable documentation. This review includes the verification of billing data for accuracy and completeness, following regulatory requirements, in order to resolve edits or exceptions detected during system processing of the claim in Patient Accounting, Relay Health or the payer. Applies modifiers when appropriate based on this review, and/or makes necessary adjustments to patient account charges and/or balances. Analyzes accounts for specialized billing requirements that require a review of the medical record documentation, regulatory information, and HCA standards. Uses clinical expertise when applicable to perform charge reviews and/or works on edits that are deemed appropriate for only an RN to be qualified to review and resolve. Combines or splits accounts as appropriate. Serves as a liaison between facilities Administration, Shared Services Center, and ancillary department directors regarding charging issues, clinical documentation issues and revenue opportunities. Provides charge review results and develops and coordinates educational in-services for facility staff related to charging/billing issues. Coordinates retrospective, concurrent, patient requested, and external billing audits. Reviews denial trends for documentation and charging opportunities. Serves as a primary contact for charge related SSC and facility inquiries and issues.</p><p><b>
In this role you will:</b></p><p></p><ul><li>
Analyze and resolve specific billing edits that require an RNs clinical expertise and that are delaying claims from processing in the Patient Accounting and/or Relay Health systems. This includes the verification (and/or correction) of billing data for accuracy and completeness, by following regulatory requirements, and reviewing the medical record, facility protocol, and other applicable documentation. This also includes the application of modifiers and condition codes, as appropriate.
</li><li>Identify charging, coding, or clinical documentation issues and work with appropriate leadership and ancillary departments to resolve issues.
</li><li>Perform charge audits reviews by verifying billing data as compared to documentation and making corrections in Patient Accounting as needed.
</li><li>Analyze charge review findings, provide recommendations to facility ancillary department directors in order to improve documentation, charging flow, and accuracy.</li><li>
Serve as chargemaster liaison to facilitate clinical department education on appropriate charging of CPT codes, Revenue Codes, and communicating with Ancillary Departments to resolve issues. Coordinates updates (activate, inactivate, modification) with Ancillary Departments as necessary
</li><li>Performs assigned charge reviews (governmental, corporate, insurance defense, patient requested, collections, denials, focused review, SPAEs, cosmetics, etc.) by researching documentation, analyzing information, entering all corrections as needed and communicating error trends to provide process improvement opportunities.
</li><li>Review Regulatory and Compliance Communications, applicable CMS transmittals, and Local Coverage Decisions (LCD). Assess impact to Billing Integrity procedures and implement changes as needed. Perform NCD LCD Coverage review when requested.
</li><li>Participate in customer service events at the facility such as facility FECC Committee, new director onboarding, charge education and report charging issues as appropriate.</li></ul><p></p><p><b>
Qualifications:</b></p><p></p><ul><li>
RN or other advanced nursing degree required</li><li>
Active Registered Nurse License or other advanced nursing license required. Compact license for all states accepted.</li><li>
Healthcare experience in an acute care hospital or coding experience preferred. Knowledge of CPT/HCPCS codes or experience in charging or performing charge reviews</li></ul><p></p><p>
<b>Parallon</b> provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.</p><p>
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p>
&quot;</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Billing Integrity Analyst RN opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Billing Integrity Analyst RN

<p></p><div><p><b>Introduction</b></p>
<p><b>This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</b></p>
<p>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Billing Integrity Analyst Credentialed today with Parallon.</p>
<p><b>Benefits</b></p>
<p>Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p>
<ul><li>Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more</li><li>
Consumer discounts through Abenity and Consumer Discounts</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)</li><li>
Colleague recognition program</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
<p>Learn more about Employee Benefits</p>
<p><b><i>Note: Eligibility for benefits may vary by location.</i></b></p>
<p>Come join our team as a Billing Integrity Analyst Credentialed. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!</p>
<p><b>Job Summary and Qualifications</b></p>
<p>The Billing Integrity Analyst (credentialed) is responsible for determining the appropriateness of patient charges, and Charge Description Master (CDM) assigned HCPCS/CPTs, by reviewing the medical record, facility protocol, and other applicable documentation. This review includes the verification of billing data for accuracy and completeness, following regulatory requirements, in order to resolve edits or exceptions detected during system processing of the claim in Patient Accounting, Relay Health or the payer. Applies modifiers when appropriate based on this review, and/or makes necessary adjustments to patient account charges and/or balances. Analyzes accounts for specialized billing requirements that require a review of the medical record documentation, regulatory information, and HCA standards. Combines or splits accounts as appropriate. Serves as a liaison between facilities Administration, Shared Services Center, and ancillary department directors regarding charging issues, clinical documentation issues and revenue opportunities. Provides charge review results and develops and coordinates educational in-services for facility staff related to charging/billing issues. Coordinates retrospective, concurrent, patient requested, and external billing audits. Reviews denial trends for documentation and charging opportunities. Serves as a primary contact for charge related SSC and facility inquiries and issues.</p>
<p><b>In this role you will:</b></p>
<ul><li>Analyze and resolve specific billing edits that require HCPCS/CPT coding based on the chargemaster expertise and that are delaying claims from processing in the Patient Accounting and/or Relay Health systems. This includes the verification (and/or correction) of billing data for accuracy and completeness, by following regulatory requirements, and reviewing the medical record, facility protocol, and other applicable documentation. This also includes the application of modifiers and condition codes, as appropriate.</li><li>
Identify charging, chargemaster coding, or clinical documentation issues and work with appropriate leadership and ancillary departments to resolve issues that are identified while working on edits.</li><li>
Serve as charge master liaison to facilitate clinical department education on appropriate charging of CPT codes, Revenue Codes, and communicating with Ancillary Departments to resolve issues. Coordinates updates (activate, inactivate, modification) with Ancillary Departments as necessary</li><li>
Review Regulatory and Compliance Communications, applicable CMS transmittals, and Local Coverage Decisions (LCD). Assess impact to Billing Integrity procedures and implement changes as needed.</li><li>
Maintain billing education, attend webcasts and conference calls as required.</li></ul>
<p><b>Qualifications:</b></p>
<ul><li>Associate Degree or above; or healthcare license/certification required.</li><li>
Minimum 1 year directly related Healthcare experience or coding experience required.</li><li>
Knowledge of CPT/HCPCS codes or experience in charging or performing charging validation reviews preferred.</li><li>
Healthcare certification/licensure such as RHIT, CCS, CCP,CPC or other recognized AHIMA certified coding credential, LPN, LVN, RT, PT, etc., can be accepted lieu of degree with work experience.</li></ul>
<p><b>Parallon</b> provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.</p>
<p>HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br>
<p></p><br>
<br>
<p>&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Billing Integrity Analyst Credentialed opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p>
<p><i>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div><p></p>

Billing Integrity Analyst Credentialed

CATHOLIC CHARITIES EASTERN WASHINGTON

<div><p><b>Not a remote job. Regular in-person attendance is required for this position to effectively perform job duties.</b></p><p></p><p><b><br>
WE OFFER EXCELLENT BENEFITS:</b></p>
<ul>
<li><b>FREE Employee Medical Insurance</b></li>
<li><b>FREE Employee Dental Insurance</b></li>
<li><b>FREE Employee Vision Insurance</b></li>
<li><b>Sick leave (8 hours per month)</b></li>
<li><b>Vacation (Minimum of 2 weeks paid vacation)</b></li>
<li><b>Discounted health memberships</b></li>
<li><b>Retirement (Employer contribution - 3% contribution and an additional 3% employer match)</b></li>
<li><b>FREE Long-Term Disability Insurance</b></li>
<li><b>FREE Life Insurance</b></li>
<li><b>13 Paid Holidays</b></li></ul><br>
<p></p>
<p><b>
Mission of Catholic Charities</b></p>
<p><i>
Feed the hungry, heal the hurting, welcome the stranger.</i></p><p></p><p><br>
CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.</p><p></p><p><b><br>
Job Summary</b></p>
<p>
This position is responsible for support of the finance department and the administration of billing functions for various contracts, medical billings, and St. Anne&rsquo;s Child &amp; Family Center</p><p></p><p><b><br>
Job Duties/Responsibilities</b></p>
<p>
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. This job may include any of the responsibilities listed below.</p><p></p><div><br>
<ul><li>
Prepares and submits monthly contract billings including but not limited to Medicaid, Special Mobility, and (FCS) Foundational Community Supports programs, and other related fee for service contracts, that are administered in different programs across the agency.</li></ul>
<ul><li>Prepares accurate invoices for reimbursement, claim generation and submission. Extract and upload billing information to and from Sales Force. Review electronic health records for coding accuracy and compliance with contracts and/or billing procedure manuals. Work with program staff to identify and resolve any coding issues or discrepancies prior to billing submission.</li></ul>
<ul><li>Identifies and resolves associated billing questions and issues. Reconciles insurance remittances and payments, research claim denials and generates claim corrections. Communicate issues with Program Manager or Director as necessary.</li></ul>
<ul><li>Sends reminders for payments and manages delinquent accounts.</li></ul>
<ul><li>Prepare monthly billing submissions and attend various oversight meetings for contracts and grants as needed.</li></ul>
<ul><li>Performs all bookkeeping &amp; billing functions for St. Anne&rsquo;s Child &amp; Family Center.</li></ul>
<ul><li>Assists with the preparations for the annual audit and other Finance Department activities as required.</li></ul>
<ul><li>Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).</li></ul>
<ul><li>Regularly utilizes all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.</li></ul>
<ul><li>As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.</li></ul>
<ul><li>Other duties as assigned.</li></ul>
<ul><li>Adheres to the tenants of the Catholic Social Teaching and Catholic Doctrine.</li></ul>
<ul><li>Perform as a team member to ensure that productivity outcome measures are achieved.</li></ul>
<ul><li>Performs related functions necessary to support the mission and core values of Catholic Charities.</li></ul></div><br>
<p></p>
<p><b>
Job Qualifications</b></p>
<p>
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.</p><p></p><p><b><i><br>
Education/Experience:</i></b><br>
to perform this job successfully, an individual must have: AA in accounting field or equivalent experience. Experience or certification in medical office and billing procedures preferred but not required. Knowledge and/or experience in data systems and report management. Experience in office management and billing behavioral health or medical services. Ability to learn software programs and EHR systems.</p><p></p><p><b><i><br>
Certificates/Licenses:</i></b><b><i> </i></b>Successfully pass background check applicable to position.</p><p></p><p><b><i><br>
Physical Abilities:</i></b> To perform this job successfully, an individual must be able to:</p>
<ul>
<li><i>Regularly</i> sit, stand, climb, walk, hear/listen, talk</li>
<li><i>Frequently</i><br>
lift up to 25 pounds, pull/push, carry, grasp, reach</li>
<li><i>Occasionally</i> crawl, stoop, kneel<br>
</li>
<li>Clearly see 20+ feet, with or without corrective lenses, ability to focus</li></ul><br>
<p></p>
<p><b><i>
Mental &amp; Other Skills/Abilities:</i></b> To perform this job successfully, an individual must have the:</p>
<ul>
<li><i>Adaptability</i>: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.</li>
<li><i>Analytical Ability</i>: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.</li>
</ul><ul><li><i>Attendance</i>: ability to consistently arrive and be able to work as scheduled.</li>
</ul><ul><li><i>Computer/Technical Ability</i><b><i>:</i></b><br>
working knowledge of Word Processing software<b><i>,</i></b><b><i> </i></b>Spreadsheet software<b><i>,</i></b><b><i> </i></b>Accounting software<b><i>,</i></b><b><i> </i></b>Internet software.</li>
<li><i>Dependability</i>: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.</li>
<li><i>Interpersonal Skills:</i> ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population&rsquo;s culture and socioeconomic characteristics.</li>
<li><i>Judgment:</i><i> </i>ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.</li>
<li><i>Language Ability</i><b><i>:</i></b> ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li><i>Mathematical Ability:</i> ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.</li>
<li><i>Motor Coordination</i><i>:</i> the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.</li>
<li><i>Problem Solving Ability</i>: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.</li>
<li><i>Quality Management</i>: ability to complete duties, on time and with absolute precision, maintain between 92%-96% accuracy; ability to edit the accuracy and thoroughness of one&rsquo;s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.</li>
<li><i>Reasoning Ability</i><i>:</i><i> </i>ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.</li>
<li><i>Supervisory Skills:</i><br>
this job has no direct supervisory responsibilities.</li></ul><br>
<p></p>
<p><b>
Workplace Environmental Conditions</b></p>
<p>
While performing the essential duties/responsibilities of this job, the employee will be:</p>
<ul>
<li><i>Noise Conditions:</i> exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound dependent upon daily activities.</li></ul></div>

Billing & Contracts Analyst

WEC Energy Group

<div><p>WBS, a subsidiary of WEC Energy Group, is seeking a Customer Billing Operations Analyst in our Milwaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site).</p><p></p><p><b><br>
About Us</b></p><p></p><p><br>
WEC Energy Group is one of the nation&rsquo;s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.</p><p></p><p><br>
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don&rsquo;t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.</p><p></p><p><br>
If you&rsquo;re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
The Business Analyst (Associate/Analyst/Senior) position is responsible for providing business analyst and technical support for the Customer Services Meter to Bill Team across multiple utilities and jurisdictions. This includes performing critical controls and activities related to the Open-cIS Customer information System to ensure timely and accurate billing for customers including monthly billing rate entry/verification and Test Billing support. This role supports Meter-to-Bill operational processes, including billing accuracy, rate implementation, and system configuration within the Customer Information System. The position also applies business process and technical expertise to gather and business requirements, develop solutions, coordinate project-related activities, and author and execute test cases for system releases. Responsibilities may vary based on experience level, with senior roles providing increased leadership in requirements development, testing coordination, project support and cross-functional influence.</p><p></p><p><br>
This is a job family posting (Associate Business Analyst, Business Analyst, Senior Business Analyst) where the experience will determine the level offered.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Perform analysis on large amounts of complex data to provide the business with fact-based insights.</li><li>
Provide an internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis.</li><li>
Support departmental reporting, metrics, budgets, dashboards, and analytics.</li><li>
Make recommendations and present alternatives to address business needs or resolve impediments.</li><li>
Perform system configuration and administration within the Customer Information System</li><li>
Develop functional, process, and system documentation.</li><li>
Monitor system and process performance and escalate issues as appropriate.</li><li>
Influence stakeholders and gather, define, and document complex business requirements and processes.</li><li>
Serve as subject matter expert on systems, process, and user/customer impact.</li><li>
Identify change management implications of business processes and system changes.</li><li>
Support billing accuracy by assisting with rate implementation, validation, and testing within the Customer Information System.</li><li>
Support project initiatives by gathering, defining, and coordinating business requirements, developing and maintaining project plans or tracking templates, coordinating testing activities, and supporting implementation and release tasks across business and technical teams.</li><li>
Support system releases by coordinating testing activities, validating results, and assisting with defect tracking and resolution.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2></div><div><ul><li>
Bachelor's Degree in Business Administration, Information System/Technology or related discipline (May 2026 grads eligible to apply)</li><li>
Strong analysis, decision making and problem solving skills</li><li>
Excellent interpersonal and communication skills (both written and verbal)</li><li>
Ability to work as part of a team and interact effectively with others</li><li>
Excellent organizational skills with the ability to balance multiple tasks under time constraints</li><li>
Experience working with project management methodology preferred</li><li>
Proficient in standard office software (MS Excel, Visio, Word)</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications
</b></h2></div><div><ul><li>2+ years&rsquo; experience with SQL Server.</li><li>
Experience with Power BI or similar data visualization and reporting tools.</li><li>
Experience working with large datasets and performing data analyses to support business decisions.</li><li>
Knowledge of utility billing processes and Meter-to-Bill operations.</li><li>
Strong analysis, decision-making and problem-solving skills.</li><li>
Excellent interpersonal and communication skills (both written and verbal).</li><li>
Ability to work as part of a team and interact effectively internally or virtually with others.</li><li>
Excellent organizational skills with the ability to balance multiple tasks under time constraints.</li><li>
Experience working with Customer Information Systems or utility billing systems.</li><li>
Experience supporting project management activities, including gathering and documenting business requirements, developing project plans or tracking templates, coordinating testing activities, and supporting implementation and release efforts.</li><li>
Ability to work effectively in a complex and evolving operational environment.</li><li>
Proficient in standard office software (MS Excel, Word, and PowerPoint).</li></ul></div></div></div><p><b>
End Date:</b> 04/23/2026</p><p></p><p><b><br>
Pay Range Minimum</b>: $68,436.68</p><p><b>
Pay Range Maximum</b>: $135,761.08</p><p></p><p><br>
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.</p><p></p><p><br>
WEC Energy Group benefits</p><p>
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.</p><p></p><p><b><br>
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.</b></p><p></p><p><br>
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.</p><p><br>
EEO/AA policies and statements</p></div>

Customer Billing Operations Analyst

Baptist Health System, Inc.

<div><p>About Baptist Health<br>
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as &ldquo;most preferred&rdquo; for more than 30 years. We&rsquo;re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.</p><p></p><p><b>
Epic Hospital Billing Application Analyst, Jacksonville, Baptist Medical Center</b></p><p></p><p><b>
Epic Hospital </b><b>Billing Application Analyst </b>acts as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems specific to the support of compliant billing, as analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst&rsquo;s day is devoted to resolving break-fix issues and performing routine maintenance tasks. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions in billing or follow-up, which also includes support of workflow complementary to the billing process. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.</p><p></p><p><br>
Epic hospital billing application analysts also spend time collaborating with cross-functional teams. Their day typically begins with a team huddle, weekly group meeting or a smaller session focused on hospital billing with their team lead. Throughout the day, they attend various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective.</p><p></p><p>
For more than 25 years, health care consumers have named Baptist Health the &quot;most preferred healthcare provider&quot; in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.</p><p></p><p>
Baptist Health offers competitive pay &amp; comprehensive benefits packages as well as opportunities for professional growth &amp; advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.</p><p><b>
Approved Remote Locations: AL, FL, GA, ID, IN, KY, LA, MS, NC, OH, OK, OR, SC, SD, TN, TX, VA, WV, WY</b></p><p></p><p><b>
Epic Hospital Billing Application Analyst, you will be responsible for</b>:</p><ul><li>
The role ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health. Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.</li><li>
Perform applications testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.</li><li>
Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions.</li><li>
Provide 24/7 customer support for applications within accountability</li><li>
Strong understanding of Hospital Billing (HB) workflows within the Epic environment</li><li>
Proficiency in Microsoft 365, with high comfort using Teams and Excel</li><li>
Ability to map and document workflows using Visio</li><li>
Background in billing, financial processes, and revenue cycle operations</li></ul><p></p><p><b><br>
Experience:</b></p><ul><li>
2 years Clinical Applications and Systems - design, build, integration, activation Required</li><li>
Minimum 2 years of related experience Required</li><li>
Knowledge of clinical system applications preferred</li><li>
Epic optimization preferred</li><li>
Epic Certifications in , Hospital Billing, Charge Router, HB Claims preferred</li><li>
Experience with Epic workflow design sessions, documents operational and system requirements preferred</li><li>
Epic HB certifcation preferred</li></ul><p></p><p><b>
Education/Degree and Certifications:</b></p><p>
High School Diploma</p><p>
Degree Preferred:</p><p>
Bachelor of Arts/Science (BA/BS)</p><p></p><p><b>
If you are interested in this Full-Time Epic Hospital Billing Application Analyst opportunity, please apply now</b></p><p></p><p><br>
Primary Location:</p><p></p>
Remote - Florida</div>

Epic Hospital Billing Application Analyst, Jacksonville, Baptist Medical Center

Asante

<p></p><div><div><div><p><b>Req #:</b> 24725<br>
<b>Entity:</b> Asante Corporate<br>
<b>Location:</b> Medford OR<br>
<b>Workplace Type:</b> Remote<br>
<b>Department:</b> ITS Financial Systems<br>
<b>Shift:</b> Primarily Mon - Fri / 8AM - 5PM<br>
<b>Union Position:</b> No<br>
<b>FTE:</b> 1.000000<br>
<b>Schedule:</b> Full Time<br>
<b>Salary:</b> $43.31 - $59.55 depending on qualifications</p></div><p></p><div><div><br>
</div></div></div><div><p><b>Description</b>
</p><p><b>Additional Position Details: FTE: 1.0 | Full Time | Primarily Mon - Fri / 8AM - 5PM - Pacific Standard Time | This position is remote</b></p>
<p>For the Epic Analyst positions, wage is based on years of relevant experience as well as the level of the position. Depending upon a candidate&rsquo;s qualifications, we may hire at the Analyst level or the Senior Analyst level. Details on the qualifications for each level are noted below.</p>
<p><b>Salary Ranges per Level:</b></p><ul><li>
Epic Analyst: $76,523.20- $105,237.60 annually</li><li>
Senior Epic Analyst: $90,084.80- $123,874.40 annually</li></ul>
<p><b>PLEASE NOTE: </b>This is a remote position. Candidates will be required to have reliable broadband internet and personal cell phone service. Remote work may include working day-to-day operations during Pacific Standard business hours or online training. This position will be expected to take 24/7 on-call support for a week at a time in rotation with the other members of the team. On-call rotation will begin when the staff member and Team Lead feel the level of skill has been achieved to triage and support end user critical needs.</p>
<p><b>Position Summary</b></p>
<p>The Epic Analyst designs, analyzes, develops, tests, implements, and/or provides tier two technical assistance of assigned system applications. In this role, the Epic Analyst consults with Epic representatives, application coordinators, supervisors and end users to configure and build Epic software and applications to meet organizational and client needs; troubleshoots problems, offers solutions and recommends a course of action to address the issues and needs of the end user and to achieve client and/or hospital specifications for Epic applications; and develops and modifies procedures to solve complex data processing problems and/or prepare detailed specifications from which programs will be written.</p>
<p><b>Please Note: This position is for the Epic Professional Billing team Team. Only experienced epic analyst will be considered for this position.</b></p>
<p><b><i>To be considered for this position, qualified applicants will need to take and pass a proprietary assessment developed by Epic Systems Corporation if not already Epic Certified in a clinical build application.</i></b></p>
<p><b>Position Qualifications</b></p>
<p><b>Education</b></p>
<ul><li>Associate degree or equivalent required for the Epic Analyst level is required.</li><li>
Bachelor&rsquo;s degree in computer science or related field, or equivalent in education and/or experience is required for Sr. Analyst level is required.</li></ul>
<p><b>Experience</b></p><ul><li>
At least 2 years of direct Epic application build experience, with a proven ability to analyze processes, solve problems, and contribute to the improvement of systems and solutions in a professional setting is required for Analyst level.</li><li>
At least 5 years of collective experience as an Epic Associate Analyst and/or Epic Analyst, with a proven ability to analyze processes, solve problems, and contribute to the improvement of systems and solutions in a professional setting is required for the Sr. Analyst level.</li><li>
Experience with Microsoft Office programs (Word, Excel, PowerPoint) required.</li></ul>
<p><b>Certifications</b></p><ul><li>
The Epic Analyst will be required to obtain Epic Proficiency, Accreditation, or Certification within 6 months of hire.</li><li>
The Senior Analyst is required to hold at least 2 Epic Certifications/Accreditations/Proficiencies across applications.</li><li>
Will be required to complete annual Epic recertification requirements (all levels).</li></ul>
<p><b>Knowledge, Skill, and Abilities</b></p>
<ul><li>Ability to exercise discretion and independent judgment in a variety of decision-making scenarios.</li><li>
Ability to work independently with little or no day-to-day supervision.</li><li>
Ability to conceptualize the visual effect of the product and how it will be used.</li><li>
Comfortable presenting in front of a group.</li><li>
Good attention to detail and ability to probe for information to fully understand the needs of the customer.</li><li>
Ability to solve problems and troubleshoot issues with a &lsquo;can do&rsquo; attitude.</li><li>
Strong organizational and prioritizing skills.</li><li>
Ability to be a self-starter and work independently, but also know when to escalate issues.</li><li>
Ability to work within a team and to manage conflict.</li><li>
Excellent written and verbal communication skills.</li></ul><p><b>
Total Rewards
</b></p><p>We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:</p><ul><li><b>
Competitive Pay: </b>Hourly and salaried positions earn market-based compensation.</li><li><b>
Health &amp; Wellness: </b>Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.</li><li><b>
Retirement Savings: </b>Employer-sponsored retirement plan with company contribution and match.</li><li><b>
Paid Time Off: </b>Generous ETO for part-time and above employees.</li><li><b>
Professional Development:</b> Continue to enhance your education through our tuition reimbursement and tuition repayment program</li><li><b>
Additional Benefits: </b>Life insurance, disability coverage, and employee assistance programs.</li></ul><p>
At Asante, we are guided by our values:
</p><p><b>Excellence - Respect - Honesty - Service - Teamwork</b></p>
<p><i>Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.</i></p></div></div><p></p>

Experienced Remote Professional Billing Epic Analyst

BLOC Resources, LLC

<div><div><p><b>Position Overview</b></p>
</div>
<div><p>Bloc Resources is seeking a detail-oriented and customer-focused <b>Field Support Analyst 1 (Billing Analyst I)</b> to support billing operations for lighting, utility, and smart service programs. This role is responsible for ensuring the timely and accurate billing of customer accounts, supporting compliance requirements, and resolving billing discrepancies.</p>
</div>
<div><p>The ideal candidate will have 0&ndash;3 years of experience in billing, customer service, or administrative support, along with strong analytical skills and proficiency in Microsoft Office tools. This role serves as a key liaison between internal teams and customers, contributing to operational efficiency and customer satisfaction.</p>
</div>
<div><p>This is an excellent opportunity for early-career professionals looking to grow within the utilities, operations, or business support space.</p>
</div><div>
<p><b>Key Responsibilities</b></p>
</div>
<div><p><b>Billing Operations</b></p>
</div>
<div><ul><li><div>Coordinate billing activities to ensure accurate and timely invoicing for lighting, utility, and service accounts</div>
</li></ul>
</div><div><ul><li><div>Support billing for regulated, unregulated, and governmental customers</div>
</li></ul>
</div><div><ul><li><div>Establish new customer accounts and apply appropriate rate and rider combinations</div>
</li></ul>
</div><div><ul><li><div>Process one-time and recurring billing for contracts, including new and modified agreements</div>
</li></ul>
</div><div><p><b>Cross-Functional Coordination</b></p>
</div>
<div><ul><li><div>Serve as a liaison between internal teams including Sales, Engineering, Customer Service, Pricing &amp; Rates, and Meter Data Management</div>
</li></ul>
</div><div><ul><li><div>Collaborate with Lighting Services, Materials, and Coordination teams to ensure accurate billing data</div>
</li></ul>
</div><div><ul><li><div>Support communication across departments to resolve discrepancies and improve processes</div>
</li></ul>
</div><div><p><b>Compliance &amp; Documentation</b></p>
</div>
<div><ul><li><div>Review contracts and billing records to ensure compliance with company policies and regulatory requirements</div>
</li></ul>
</div><div><ul><li><div>Maintain accurate documentation across systems such as CSS, LAMP, Power Services Database, and Documentum</div>
</li></ul>
</div><div><ul><li><div>Perform quality control checks and support monthly compliance activities</div>
</li></ul>
</div><div><p><b>Data Analysis &amp; Reporting</b></p>
</div>
<div><ul><li><div>Analyze billing data, customer accounts, and historical records to identify discrepancies and trends</div>
</li></ul>
</div><div><ul><li><div>Interpret contracts and tariffs such as Energy Outdoor Lighting (EOL) and Time of Use (TOU)</div>
</li></ul>
</div><div><ul><li><div>Research and retrieve historical data for audits, adjustments, and reporting</div>
</li></ul>
</div><div><p><b>Billing Adjustments &amp; Issue Resolution</b></p>
</div>
<div><ul><li><div>Investigate billing discrepancies and resolve customer disputes in a timely manner</div>
</li></ul>
</div><div><ul><li><div>Process billing adjustments in compliance with policies and approval requirements</div>
</li></ul>
</div><div><ul><li><div>Perform offline calculations and validation using internal systems</div>
</li></ul>
</div><div><p><b>Customer Support &amp; Collections</b></p>
</div>
<div><ul><li><div>Provide support to internal and external customers regarding billing inquiries</div>
</li></ul>
</div><div><ul><li><div>Assist with collections efforts, including contacting customers regarding past-due invoices</div>
</li></ul>
</div><div><ul><li><div>Support the sales team by enhancing customer value and satisfaction</div>
</li></ul>
</div><div><p><b>New Business &amp; Process Support</b></p>
</div>
<div><ul><li><div>Assist in onboarding new business accounts and updating billing processes</div>
</li></ul>
</div><div><ul><li><div>Support continuous improvement initiatives related to billing and customer service operations</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Required Education and Experience</b></p>
</div>
<div><ul><li><div>High school diploma or equivalent required</div>
</li></ul>
</div><div><ul><li><div>Bachelor&rsquo;s degree in Business, Finance, Accounting, or a related field <b>preferred</b></div>
</li></ul>
</div><div><ul><li><div>0&ndash;3 years of experience in billing, customer service, administrative support, or related field</div>
</li></ul>
</div><div><ul><li><div>Experience working with Microsoft Office Suite (Excel, Word, Teams, Outlook) required</div>
</li></ul>
</div><div><ul><li><div>Exposure to billing systems or utility environments is a plus</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Required Skills and Abilities</b></p>
</div>
<div><ul><li><div>Strong attention to detail and accuracy in data entry and analysis</div>
</li></ul>
</div><div><ul><li><div>Excellent analytical and problem-solving skills</div>
</li></ul>
</div><div><ul><li><div>Effective verbal and written communication skills</div>
</li></ul>
</div><div><ul><li><div>Strong organizational and time management abilities</div>
</li></ul>
</div><div><ul><li><div>Ability to work independently with minimal supervision</div>
</li></ul>
</div><div><ul><li><div>Ability to manage multiple priorities in a fast-paced environment</div>
</li></ul>
</div><div><ul><li><div>Strong interpersonal skills and ability to collaborate across teams</div>
</li></ul>
</div><div><ul><li><div>Customer-focused mindset with a commitment to service excellence</div>
</li></ul>
</div><div><ul><li><div>Sound decision-making and critical thinking skills</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Technical Skills &amp; Competencies</b></p>
</div>
<div><ul><li><div>Proficiency in Microsoft Office Suite, especially <b>Excel (advanced functions preferred)</b></div>
</li></ul>
</div><div><ul><li><div>Familiarity with database systems and billing platforms (CSS experience preferred)</div>
</li></ul>
</div><div><ul><li><div>Basic understanding of utility billing processes, rates, and tariffs (preferred)</div>
</li></ul>
</div><div><ul><li><div>Ability to analyze data sets and generate reports</div>
</li></ul>
</div><div><ul><li><div>Experience with systems such as LAMP, Documentum, or similar tools is a plus</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Preferred Qualifications</b></p>
</div>
<div><ul><li><div>Experience in utility, energy, or regulated service environments</div>
</li></ul>
</div><div><ul><li><div>Knowledge of commercial and industrial contracts and billing structures</div>
</li></ul>
</div><div><ul><li><div>Familiarity with compliance standards and audit processes</div>
</li></ul>
</div><div><ul><li><div>Exposure to customer service, collections, or sales support functions</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Physical Requirements</b></p>
</div>
<div><ul><li><div>Primarily office-based role with extended periods of sitting and computer use</div>
</li></ul>
</div><div><ul><li><div>Ability to work in a hybrid environment and report on-site as needed</div>
</li></ul>
</div><div><ul><li><div>Ability to manage workload in a fast-paced, deadline-driven setting</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Job Title: Field Support Analyst 1 (Billing Analyst I)</b></p>
</div>
<div><p><b>Location:</b> 260 Southfield Parkway, Atlanta, GA 30297<br>
<b>Pay Rate:</b><b> $20.00-</b> <b>$22.95 per hour</b><br>
<b>Job Type:</b> Contract (No relocation available)<br>
<b>Company:</b> Bloc Resources</p></div><div><br>
<p>
</p></div><div><p><b>Position Overview</b></p>
</div>
<div><p>Bloc Resources is seeking a detail-oriented and customer-focused <b>Field Support Analyst 1 (Billing Analyst I)</b> to support billing operations for lighting, utility, and smart service programs. This role is responsible for ensuring the timely and accurate billing of customer accounts, supporting compliance requirements, and resolving billing discrepancies.</p>
</div>
<div><p>The ideal candidate will have 0&ndash;3 years of experience in billing, customer service, or administrative support, along with strong analytical skills and proficiency in Microsoft Office tools. This role serves as a key liaison between internal teams and customers, contributing to operational efficiency and customer satisfaction.</p>
</div>
<div><p>This is an excellent opportunity for early-career professionals looking to grow within the utilities, operations, or business support space.</p></div><div><br>
<p>
</p></div><div><p><b>Key Responsibilities</b></p>
</div>
<div><p><b>Billing Operations</b></p>
</div>
<div><ul><li><div>Coordinate billing activities to ensure accurate and timely invoicing for lighting, utility, and service accounts</div>
</li></ul>
</div><div><ul><li><div>Support billing for regulated, unregulated, and governmental customers</div>
</li></ul>
</div><div><ul><li><div>Establish new customer accounts and apply appropriate rate and rider combinations</div>
</li></ul>
</div><div><ul><li><div>Process one-time and recurring billing for contracts, including new and modified agreements</div>
</li></ul>
</div><div><p><b>Cross-Functional Coordination</b></p>
</div>
<div><ul><li><div>Serve as a liaison between internal teams including Sales, Engineering, Customer Service, Pricing &amp; Rates, and Meter Data Management</div>
</li></ul>
</div><div><ul><li><div>Collaborate with Lighting Services, Materials, and Coordination teams to ensure accurate billing data</div>
</li></ul>
</div><div><ul><li><div>Support communication across departments to resolve discrepancies and improve processes</div>
</li></ul>
</div><div><p><b>Compliance &amp; Documentation</b></p>
</div>
<div><ul><li><div>Review contracts and billing records to ensure compliance with company policies and regulatory requirements</div>
</li></ul>
</div><div><ul><li><div>Maintain accurate documentation across systems such as CSS, LAMP, Power Services Database, and Documentum</div>
</li></ul>
</div><div><ul><li><div>Perform quality control checks and support monthly compliance activities</div>
</li></ul>
</div><div><p><b>Data Analysis &amp; Reporting</b></p>
</div>
<div><ul><li><div>Analyze billing data, customer accounts, and historical records to identify discrepancies and trends</div>
</li></ul>
</div><div><ul><li><div>Interpret contracts and tariffs such as Energy Outdoor Lighting (EOL) and Time of Use (TOU)</div>
</li></ul>
</div><div><ul><li><div>Research and retrieve historical data for audits, adjustments, and reporting</div>
</li></ul>
</div><div><p><b>Billing Adjustments &amp; Issue Resolution</b></p>
</div>
<div><ul><li><div>Investigate billing discrepancies and resolve customer disputes in a timely manner</div>
</li></ul>
</div><div><ul><li><div>Process billing adjustments in compliance with policies and approval requirements</div>
</li></ul>
</div><div><ul><li><div>Perform offline calculations and validation using internal systems</div>
</li></ul>
</div><div><p><b>Customer Support &amp; Collections</b></p>
</div>
<div><ul><li><div>Provide support to internal and external customers regarding billing inquiries</div>
</li></ul>
</div><div><ul><li><div>Assist with collections efforts, including contacting customers regarding past-due invoices</div>
</li></ul>
</div><div><ul><li><div>Support the sales team by enhancing customer value and satisfaction</div>
</li></ul>
</div><div><p><b>New Business &amp; Process Support</b></p>
</div>
<div><ul><li><div>Assist in onboarding new business accounts and updating billing processes</div>
</li></ul>
</div><div><ul><li><div>Support continuous improvement initiatives related to billing and customer service operations</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Required Education and Experience</b></p>
</div>
<div><ul><li><div>High school diploma or equivalent required</div>
</li></ul>
</div><div><ul><li><div>Bachelor&rsquo;s degree in Business, Finance, Accounting, or a related field <b>preferred</b></div>
</li></ul>
</div><div><ul><li><div>0&ndash;3 years of experience in billing, customer service, administrative support, or related field</div>
</li></ul>
</div><div><ul><li><div>Experience working with Microsoft Office Suite (Excel, Word, Teams, Outlook) required</div>
</li></ul>
</div><div><ul><li><div>Exposure to billing systems or utility environments is a plus</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Required Skills and Abilities</b></p>
</div>
<div><ul><li><div>Strong attention to detail and accuracy in data entry and analysis</div>
</li></ul>
</div><div><ul><li><div>Excellent analytical and problem-solving skills</div>
</li></ul>
</div><div><ul><li><div>Effective verbal and written communication skills</div>
</li></ul>
</div><div><ul><li><div>Strong organizational and time management abilities</div>
</li></ul>
</div><div><ul><li><div>Ability to work independently with minimal supervision</div>
</li></ul>
</div><div><ul><li><div>Ability to manage multiple priorities in a fast-paced environment</div>
</li></ul>
</div><div><ul><li><div>Strong interpersonal skills and ability to collaborate across teams</div>
</li></ul>
</div><div><ul><li><div>Customer-focused mindset with a commitment to service excellence</div>
</li></ul>
</div><div><ul><li><div>Sound decision-making and critical thinking skills</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Technical Skills &amp; Competencies</b></p>
</div>
<div><ul><li><div>Proficiency in Microsoft Office Suite, especially <b>Excel (advanced functions preferred)</b></div>
</li></ul>
</div><div><ul><li><div>Familiarity with database systems and billing platforms (CSS experience preferred)</div>
</li></ul>
</div><div><ul><li><div>Basic understanding of utility billing processes, rates, and tariffs (preferred)</div>
</li></ul>
</div><div><ul><li><div>Ability to analyze data sets and generate reports</div>
</li></ul>
</div><div><ul><li><div>Experience with systems such as LAMP, Documentum, or similar tools is a plus</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Preferred Qualifications</b></p>
</div>
<div><ul><li><div>Experience in utility, energy, or regulated service environments</div>
</li></ul>
</div><div><ul><li><div>Knowledge of commercial and industrial contracts and billing structures</div>
</li></ul>
</div><div><ul><li><div>Familiarity with compliance standards and audit processes</div>
</li></ul>
</div><div><ul><li><div>Exposure to customer service, collections, or sales support functions</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Physical Requirements</b></p>
</div>
<div><ul><li><div>Primarily office-based role with extended periods of sitting and computer use</div>
</li></ul>
</div><div><ul><li><div>Ability to work in a hybrid environment and report on-site as needed</div>
</li></ul>
</div><div><ul><li><div>Ability to manage workload in a fast-paced, deadline-driven setting</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>Compensation &amp; Benefits</b></p>
</div>
<div><ul><li><div>Hourly pay rate of <b>$20.00-</b> <b>$22.95 per hour</b></div>
</li></ul>
</div><div><ul><li><div>Competitive compensation structure aligned with entry-level professional roles</div>
</li></ul>
</div><div><ul><li><div>Access to <b>BLOC Resources contractor support services</b>, including onboarding assistance and dedicated recruiter support</div>
</li></ul>
</div><div><ul><li><div>Opportunities for professional development, mentorship, and skill-building</div>
</li></ul>
</div><div><ul><li><div>Exposure to utility operations, billing systems, and cross-functional business processes</div>
</li></ul>
</div><div><ul><li><div>Potential for contract extension, long-term placement, or advancement based on performance and business needs</div></li></ul></div><br>
<div>
</div><p></p><div><p><b>About Bloc Resources</b></p>
</div>
<div><p>Bloc Resources is a leading workforce solutions provider specializing in engineering, utilities, and professional staffing. We connect top talent with industry-leading organizations while providing ongoing support, career development, and growth opportunities.</p></div></div><p></p>

Feild Support Analyst 1

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