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service expert

body shop service advisor

Restore Talent

<div>
 
 
 
 POSITION OVERVIEW:
 
 
 
 
 
 
 
 &middot; Reports to Branch Bodyshop Manager/Service Reception Manager
 
 
 
 &middot; Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.
 
 
 <ul>
 <li>
 Responsible for promoting a professional and efficient service image and for promoting all services offered.
 
 </li>
 </ul>
 
 
 KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:
 
 
 
 
 
 
 
 
 
 &middot; Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.
 
 
 
 &middot; Ensure customers receive price estimates at the time of receipt of vehicle or before
 
 
 
 &middot; Respond promptly to telephone queries from customers.
 
 
 
 &middot; Liaise with customers of completion deadlines are unlikely to be met.
 
 
 
 &middot; Liaise with Cashier to ensure due payment received prior to release of vehicle.
 
 
 
 &middot; Ensure Reception area is maintained clean and tidy at all times.
 
 
 
 &middot; Ensure all relevant information is clearly &amp; correctly recorded on the Job Card.
 
 
 
 &middot; Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician
 
 
 
 &middot; Interpret any pertinent warranties and ensure customers are aware of their rights.
 
 
 
 &middot; Ensure customers&rsquo; vehicles are neatly parked in the designated areas.
 
 
 
 &middot; Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.
 
 
 
 &middot; Together with Bodyshop Manager, manage customer appointment system.
 
 
 
 &middot; Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
 
 
 
 &middot; Ensure compliance to DPR &amp; other standards required by the company.
 
 
 
 &middot; Perform other duties as assigned by immediate manager.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 PREFERRED QUALIFICATIONS AND CHARACTERISTICS:
 
 
 
 
 
 
 
 
 
 &middot; At least 2 year&rsquo;s experience in a similar role and / or environment
 
 
 
 &middot; Ability to understand and speak English
 
 
 
 
 
 
 
 
 
 ADDITIONAL NOTES:
 
 
 
 
 
 
 
 
 
 &middot; Working Hours: as per the Service Dept. Timings.
 
 
 
 
</div>

Body Shop Service Advisor

<div>
 
 
 
 POSITION OVERVIEW:
 
 
 
 
 
 
 
 &middot; Reports to Team Leader
 
 
 
 &middot; Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.
 
 
 
 &middot; Responsible for promoting a professional and efficient Bodyshop image.
 
 
 <ul>
 <li>
 Responsible for accurately estimating all body repairs in line with Manufactures times.
 
 </li>
 </ul>
 
 
 
 
 
 KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:
 
 
 
 
 
 
 
 
 
 &middot; Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.
 
 
 
 &middot; Ensure customers receive price estimates on all repairs
 
 
 
 &middot; Respond promptly to telephone queries from customers.
 
 
 
 &middot; Liaise with customers of completion deadlines are unlikely to be met.
 
 
 
 &middot; Liaise with Cashier to ensure due payment received prior to release of vehicle.
 
 
 
 &middot; Ensure Reception area is maintained clean and tidy at all times.
 
 
 
 &middot; Ensure all relevant information is clearly &amp; correctly recorded on the Job Card.
 
 
 
 &middot; Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted.
 
 
 
 &middot; Interpret any pertinent warranties and ensure customers are aware of their rights.
 
 
 
 &middot; Ensure customers&rsquo; vehicles are neatly parked in the designated areas.
 
 
 
 &middot; Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.
 
 
 
 &middot; Together with Bodyshop Manager, manage customer appointment system.
 
 
 
 &middot; Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
 
 
 
 &middot; Perform other duties as assigned by immediate manager.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 PREFERRED QUALIFICATIONS AND CHARACTERISTICS:
 
 
 
 
 
 
 
 
 
 &middot; At least 2 year&rsquo;s experience in a similar role and / or environment
 
 
 
 &middot; Ability to understand and speak English
 
 
 
 
 
 
 
 
 
 ADDITIONAL NOTES:
 
 
 
 
 
 
 
 
 
 &middot; Working Hours: as per the Service Dept. Timings.
 
 
 
 
</div>

Body Shop Repair Estimator

Bvlgari

<div>
 
 
 CLIENT ADVISOR AND SALES SUPPORT
 
 
 
 
 
 
 BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.
 
 
 Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
 
 
 In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for his future:
 
 
 
 
 
 Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets:
 
 <ul>
 <li>
 Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
 </li>
 <li>
 Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.
 </li>
 <li>
 Establish and develop relationship with existing clients and engage new customers to the brand.
 </li>
 <li>
 Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
 </li>
 <li>
 Contribute to the store and service KPIs achievement.
 </li>
 <li>
 Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.
 </li>
 <li>
 Perform all CRM one to one activities.
 </li>
 <li>
 Apply all sales related procedures and guidelines.
 </li>
 <li>
 Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
 </li>
 <li>
 Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
 </li>
 <li>
 Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.
 </li>
 </ul>
 
 
 
 
 The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential and Arabic is a strong asset.
 
 
 To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.
 
</div>

Client Advisor & Sales Support, Doha

Bulgari

<div></div><div><div><div>Position
CLIENT ADVISOR AND SALES SUPPORT 


BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for his future:
Job responsibilities
Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets:
<ul>
<li>Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.</li>
<li>Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.</li>
<li>Establish and develop relationship with existing clients and engage new customers to the brand.</li>
<li>Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.</li>
<li>Contribute to the store and service KPIs achievement.</li>
<li>Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.</li>
<li>Perform all CRM one to one activities.</li>
<li>Apply all sales related procedures and guidelines.</li>
<li>Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.</li>
<li>Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.</li>
<li>Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.</li>
</ul>
Profile
The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential and Arabic is a strong asset.

To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.
</div><div><div><div>JOB NUMBER
</div><div><h3 class="jobSectionHeader">BULG09730
</h3></div><div>COUNTRY / REGION
</div><div><h3 class="jobSectionHeader">Qatar
</h3></div><div>CITY
</div><div><h3 class="jobSectionHeader">Doha
</h3></div><div>CONTRACT TYPE
</div><div><h3 class="jobSectionHeader">Permanent</h3></div></div></div></div></div><div></div>

Carmel group wll

Service Advisor &ndash; Automotive SectionA reputed heavy and light vehicle sales company in Qatar is looking for an experienced Service Advisor to join our team. The ideal candidate will handle customer service requests, coordinate with technicians, and ensure vehicles are serviced and delivered on time with the highest quality standards.Responsibilities<ul><li>Greet customers and identify their service requirements</li><li>Open job cards, explain repair estimates, and follow up on service progress</li><li>Coordinate with technicians to ensure timely and efficient service completion</li><li>Maintain customer satisfaction and handle complaints professionally</li></ul>Requirements<ul><li>Previous experience as a Service Advisor in the automotive industry</li><li>Strong communication and customer service skills</li><li>Good knowledge of vehicle maintenance and repair (heavy &amp; light vehicles preferred)</li><li>Valid driving license preferred</li><li>Highly skilled in mainly in Heavy vehicles will be more valuable</li></ul>How to ApplyEmail: jobsalkhor@gmail.com | qatarjobs309@gmail.com Contact: +974 3119 1187 | +974 7090 7890Job Type: Full-time

Service Advisor

Azadea Group

<div>
 
 The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
 </li>
 <li>
 Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,
 </li>
 <li>
 Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
 </li>
 <li>
 Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
 </li>
 <li>
 Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
 </li>
 <li>
 Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
 </li>
 <li>
 Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
 </li>
 <li>
 Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 1 - 2 years of experience in a managerial role; experience in retail is a plus
 </li>
 <li>
 Good product knowledge and understanding of store operating procedures
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Deep product knowledge across all departments
 </li>
 </ul>
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 * We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
</div>

Assistant Manager

Printemps Doha

<div>
 
 A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.
 
 
 
 
 
 More than a Sales associate but as a true personal &lsquo;advisor&rsquo;- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
 
 
 
 
 
 Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
 </li>
 <li>
 Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
 </li>
 <li>
 Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
 </li>
 <li>
 Maximize sales &amp; customer satisfaction.
 </li>
 <li>
 To review customer complaints / suggestions and propose improvements in customer service standards
 </li>
 <li>
 Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, &hellip;
 </li>
 <li>
 Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
 </li>
 <li>
 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least 3 years of experience in the luxury retail industry or similar industry.
 </li>
 <li>
 Arabic nationality required.
 </li>
 <li>
 Excellent people skills, ability to motivate and teach leaders to succeed.
 </li>
 <li>
 Experience drafting manuals and setting operational standards.
 </li>
 <li>
 Ability to work with leaders to maintain consistency across all stores.
 </li>
 <li>
 Analytical, reporting skills and business, commercial awareness.
 </li>
 <li>
 Inter-personal communication skills.
 </li>
 <li>
 Stock and Inventory management.
 </li>
 </ul>
 
 
</div>

Jr Client Advisor

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